Page 3 - TABLE OF CONTENTS
PN 9001111A TABLE OF CONTENTS INTRODUCTION General Description 1-2 Theory Of Operation 1-2 Switches And Indicators 1-4 Connection Ports 1-4 TECHNICAL DATA Physical Characteristics 2-1 Power 2-1 Enviromental 2-1 Print 2-1 Media 2-2 Ribbon 2-2 Sensing 2-2 Interface Modules 2-2 Processing 2-3 Character...
Page 5 - M84Pro Service Manual; INTRODUCTION; PROVIDES INFORMATION THAT, IF UNHEEDED MAY RESULT
M84Pro Service Manual PN: 9001111A Page 1-1 1 INTRODUCTION This manual is laid out consistent with the product discussed and provides all of the informationrequired for general printer configuration, troubleshooting, and maintenance. For specializedprogramming, refer to the Programming Manual also p...
Page 6 - GENERAL DESCRIPTION
Section 1: Introduction M84Pro Service Manual PN: 9001111A Page 1-2 GENERAL DESCRIPTION The M84Pro printer was designed for continuous industrial and commercial applications as self-evident with its uncompromising all-metal housing, 203 to 609 dpi resolution, and label widthcapacity up to 5 inches w...
Page 8 - SWITCHES AND INDICATORS; SWITCHES; Universal Serial Bus Adapter
Section 1: Introduction M84Pro Service Manual PN: 9001111A Page 1-4 SWITCHES AND INDICATORS The table below identifies and defines printer switches and indicators for operator interface. Theaccompanying graphics display their locations and appearance. CONNECTION PORTS These ports are externally acce...
Page 10 - TECHNICAL DATA; PHYSICAL CHARACTERISTICS
M84Pro Service Manual PN: 9001111A Page 2-1 2 TECHNICAL DATA All technical data deemed pertinent has been tabulated below for quick reference. Find therelative section header and then locate the specific type of technical data in th left column. PHYSICAL CHARACTERISTICS Width 10.4 Inches (265 mm) He...
Page 12 - CHARACTER FONT CAPABILITIES
Section 2: Technical Data M84Pro Service Manual PN 9001111A Page 2-3 CHARACTER FONT CAPABILITIES MATRIX FONTS U Font 5 dots W x 9 dots H S Font 8 dots W x 15 dots H M Font 13 dots W x 20 dots H XU Font 5 dots W x 9 dots H (Helvetica) XS Font 17 dots W x 17 dots H (Univers Condensed Bold) XM Font 24 ...
Page 14 - INTERFACE SPECIFICATIONS; INTERFACE TYPES
M84Pro Service Manual PN: 9001113A Page 3-1 3 INTERFACE SPECIFICATIONS This section presents the interface specifications and include detailed information on how toproperly interface the printer with the host system. INTERFACE TYPES The parallel interface is a high speed, bi-directional interface th...
Page 15 - DTR
Section 3: Interface Specifications M84Pro Service Manual PN 9001113A Page 3-2 M ULTIPLE J OB B UFFER The printer is able to continuously receive print jobs while compiling and printing other jobs at thesame time. It acts much like a “print buffer” to maximize the performance of the host and theprin...
Page 16 - IEEE1284 PARALLEL INTERFACE; Signals required for ieee 1284 mode.
Section 3: Interface Specifications M84Pro Service Manual PN: 9001113A Page 3-3 IEEE1284 PARALLEL INTERFACE The parallel interface for the M-84PRO printers is a Plug-In Interface Module that can be installedby the user. It conforms to the IEEE1284 specification. It will automatically detect the IEEE...
Page 17 - RS232 SERIAL INTERFACE; SPECIFICATIONS
Section 3: Interface Specifications M84Pro Service Manual PN 9001113A Page 3-4 RS232 SERIAL INTERFACE The High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printerby the user. SPECIFICATIONS Asynchronous ASCII Half-duplex communicationReady/Busy Hardware Flow Con...
Page 19 - flow control are constructed in the same way; BI-DIRECTIONAL COMMUNICATIONS; In the Bi-Com 4 mode, the host transmits an ENQ
Section 3: Interface Specifications M84Pro Service Manual PN 9001113A Page 3-6 D ATA S TREAMS The data streams for X-On/X-Off and Ready/Busy flow control are constructed in the same way as they are for Ready/Busy flow control (<ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . .<ESC&...
Page 20 - STREAM IDENTIFICATION; Status
Section 3: Interface Specifications M84Pro Service Manual PN: 9001113A Page 3-7 Optional Interface, pin 6 (DTR) and pin 5 (CTS) must be held high by the host. One way toensure these pins are always in the correct state is to tie pin 20 (DTR) to pin 6 (DSR) and pin 4(RTS) to pin 5 (CTS) at the printe...
Page 21 - hexadecimal) is returned if there are no errors and a NAK; If the printer has been stopped by receipt of a DLE
Section 3: Interface Specifications M84Pro Service Manual PN 9001113A Page 3-8 P RINT S TOP (DLE) If a DLE (10 hexadecimal) is received by the printer, the print process is stopped and an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16 hexadecimal) if a printer error exists. P ...
Page 22 - ACCESSORIES INSTALLATION; LABEL CUTTER INSTALLATION; to release the entire print mechanism.
M84Pro Service Manual PN: 9001111A Page 4-1 4 ACCESSORIES INSTALLATION The following procedures provide in-depth instructions on the installation of all optionalaccessories. Each accessory is a purchase option that may not apply to your setup. Refer to thelist below to determine if any are applicabl...
Page 23 - Slide entire print mechanism fully toward the rear.; ENSURE WIRING HARNESSES ARE NOT PINCHED WHEN
Section 4: Accessories Installation M84Pro Service Manual PN 9001111A Page 4-2 Figure 4-1a, Label Cutter Installation 7 Slide entire print mechanism fully toward the rear. 8 Reapply two screws (7) to side frame bracket (8) and four screws (5) to back panel (6) to secure print mechanism. 9 Attach two...
Page 25 - 8 Restore power and test cycle.; DISPENSER INSTALLATION; Switch off the printer and disconnect the power supply cord.; Diagrams & Schematics section if assistance is needed.
Section 4: Accessories Installation M84Pro Service Manual PN 9001111A Page 4-4 16 Place DSW3-1 in the up position and the DSW3-2 in the down position. 17 Load the printer with ribbon and media stock and close/install all housing covers. 18 Restore power and test cycle. Figure 4-1c, Label Cutter Inst...
Page 28 - 2 Restore power and test cycle.; FLASH MEMORY INSTALLATION; provide guidance on housing cover, media, and ribbon installation.
Section 4: Accessories Installation M84Pro Service Manual PN: 9001111A Page 4-7 12 Restore power and test cycle. Figure 4-2c, Dispenser Installation FLASH MEMORY INSTALLATION 1 Switch off the printer and disconnect the power supply cord.2 Open/remove the top, right, and left housing covers. 3 Remove...
Page 29 - PCMCIA MEMORY EXPANSION INSTALLATION; on housing cover installation.
Section 4: Accessories Installation M84Pro Service Manual PN 9001111A Page 4-8 Figure 4-3, Flash Card Installation 6 Apply and connect daughter board (2) to main circuit board (3) and secure using three screws (1). 7 Ensure power supply wiring harness (5) is fully connected to daughter board (2).8 F...
Page 31 - REAL-TIME CLOCK INSTALLATION
Section 4: Accessories Installation M84Pro Service Manual PN 9001111A Page 4-10 9 Insert a standoff (7) onto each screw (6) from the back side of main circuit board (4). 10 Connect expansion board (8) to the back side of main circuit board (4). 11 Apply a nut (9) to the end of each screw (6). Tighte...
Page 33 - INTERFACE MODULE UPGRADE
Section 4: Accessories Installation M84Pro Service Manual PN 9001111A Page 4-12 INTERFACE MODULE UPGRADE The printer is typically ordered with a high-speed parallel interface card installed. However,interface requirements sometimes change and an upgrade is desired. All of the interface cardsare inst...
Page 34 - PRINTER CONFIGURATION; DIP SWITCH PANELS; Sets the printer to receive either 7 or 8 data bits for each byte; SETTING; ON
M84Pro Service Manual PN: 9001111A Page 5-1 5 PRINTER CONFIGURATION This section provides configuration instructions. Figures 10-7 through 10-19 in the Diagrams &Schematics section provides diagrams and charts on print operation sequence. DIP SWITCH PANELS There are two DIP switches (DSW2 and DS...
Page 36 - PRINTER SET UP; Selects between direct thermal printing and thermal transfer
Section 5: Printer Configuration M84Pro Service Manual PN 9001111A Page 5-3 PRINTER SET UP Print Mode Selection (DSW2-1): Selects between direct thermal printing and thermal transfer printing. Sensor Type Selection (DSW2-2): Selects between the use of a transmissive label gap or a reflective eye-mar...
Page 39 - When Back-Feed is enabled, the printer will position the last; External Signal Interface:; Allows an external device to initiate a label print for
Section 5: Printer Configuration M84Pro Service Manual PN: 9001111A Page 5-6 Back-Feed Selection (DSW3-4): When Back-Feed is enabled, the printer will position the last printed label for dispensing and retract it before printing the next label. The amount of backfeedoffset is adjustable. External Si...
Page 40 - Allows the applicator or other external device to; DEFAULT SETTINGS
Section 5: Printer Configuration M84Pro Service Manual PN 9001111A Page 5-7 Repeat Print via External Signal (DSW3-8): Allows the applicator or other external device to reprint the current label in the print buffer. DEFAULT SETTINGS All switches are placed in the Off default position for shipping. T...
Page 41 - POTENTIOMETER ADJUSTMENTS; DEFAULT COMPLETED; SOFTWARE DEFAULT SETTINGS
Section 5: Printer Configuration M84Pro Service Manual PN: 9001111A Page 5-8 Once the default operation is complete, a DEFAULT COMPLETED message will be displayed onthe LCD panel. The printer should be powered off while this message is being displayed (or afterthe beep is heard. This saves the defau...
Page 42 - LCD PANEL PRINTER CONFIGURATION
Section 5: Printer Configuration M84Pro Service Manual PN 9001111A Page 5-9 B ACKFEED O FFSET When a label is printed it must be correctly positioned for dispensing and application. Thusly, theprinter advances the label stock sufficiently for the printed label to be dispensed. After the labelhas bee...
Page 44 - ADVANCED MODE; Displays the firmware during the initialization.
Section 5: Printer Configuration M84Pro Service Manual PN 9001111A Page 5-11 PITCH OFFSET + 00mm The label Pitch is the distance from the leading edge (the edge that comes outof the printer first) of a label and the leading edge of the next label. Theleading edge position of the label can be adjuste...
Page 45 - LCD DISPLAY
Section 5: Printer Configuration M84Pro Service Manual PN: 9001111A Page 5-12 ZERO SLASH YES NO This setting determines if a zero is printed with or without a slash. This settingcan also be controlled via software commands. When YES is selected, theprinter internal fonts will have a slash through th...
Page 49 - Note: Formatting the Memory will destroy any stored data.
Section 5: Printer Configuration M84Pro Service Manual PN: 9001111A Page 5-16 CARD->MEMORYCOPY COMPLETED 4. Press the FEED key to advance to the next display when the copy process is complete. CARD COPY/FORMAT XXXXXXX ERROR 5. If an error is encountered in the copy process, one of the following m...
Page 50 - SERVICE MODE; INITIALIZING
Section 5: Printer Configuration M84Pro Service Manual PN 9001111A Page 5-17 SERVICE MODE The Service Mode is entered from the Card Mode through the Advanced Mode. The Service Mode allowsthe operator to set up the basic operation parameters of the printer. LCD DISPLAY DEFINITION V 05.00.03.00 INITIA...
Page 51 - GAP; setting and advance the next display.
Section 5: Printer Configuration M84Pro Service Manual PN: 9001111A Page 5-18 GAP [X.XXV] INPUT [X.XV] GAP - When setting the “gap” threshold, the voltage shown on the top line ofthe display must be measured with nothing but the backing in the sensor andthen again with a label still attached to the ...
Page 54 - COUNTERS MODE; counters with the exception of the LIFE counter will be cleared.
Section 5: Printer Configuration M84Pro Service Manual PN 9001111A Page 5-21 IEEE1284 ACK SIGNAL 00.5 If the printer is placed in the Single Item Buffer Mode (DSW2-5 = ON), thisselection allows the width of the IEEE1284 ACK pulse to be set. In the Multi-Item Buffer Mode, this display will be skipped...
Page 55 - TEST PRINT SIZE; Note: This screen will not be displayed for the Memory Test Label.
Section 5: Printer Configuration M84Pro Service Manual PN: 9001111A Page 5-22 . TEST PRINT MODE The Test Print Mode offers 4 different status labels for troubleshooting. If DSW3-5 is in the OFF position,the Test Print cycle must be initiated with a Print Start signal on the EXT connector You enter t...
Page 56 - DEFAULT SETTING; Press the FEED key to ENTER THE ALL CLEAR COUNTER EEPROM
Section 5: Printer Configuration M84Pro Service Manual PN 9001111A Page 5-23 DEFAULT SETTING COMPLETED When the printer has completed the reset process it will beep 3 times and theDefault Setting Completed display will appear. At this time the printer is in thedefault configuration.To exit the Defau...
Page 57 - USER DOWNLOAD
Section 5: Printer Configuration M84Pro Service Manual PN: 9001111A Page 5-24 CLEAR NON-STANDARD PROTOCOL The standard protocol codes used by the printer can be modified to accomodate the requirements ofdifferent host systems. However, if the printer is to be used with a system that does not use the...
Page 58 - HEX DUMP MODE; ONLINE; and power the printer off and then back on.
Section 5: Printer Configuration M84Pro Service Manual PN 9001111A Page 5-25 HEX DUMP MODE In addition to the Test Print Labels, the printer can print the contents of the receive buffer in a hexadecimalformat to allow the data stream to be examined for errors and troubleshooting. LCD DISPLAY DEFINIT...
Page 59 - TROUBLESHOOTING; ERROR SIGNALS; LED
M84Pro Service Manual PN: 9001111A Page 6-1 6 TROUBLESHOOTING ERROR SIGNALS The LED display, Front Panel LED Indicators and Buzzer provide a visual and audio indication ofthe type of error encountered. Find the correct symptom in the table below to reference thecorrect response. LED LCD MESSAGE BEEP...
Page 60 - TROUBLESHOOTING TABLE; IMAGE VOIDS
Section 6: Troubleshooting M84Pro Service Manual PN 9001111A Page 6-2 TROUBLESHOOTING TABLE Use the tables below to isolate problems based on their symptoms. Refer to their relativeprocedures as applicable to correct the problem. The troubleshooting table below includes thefollowing general symptom ...
Page 62 - TROUBLESHOOTING PROCEDURES; ERROR LED ILLUMINATED
Section 6: Troubleshooting M84Pro Service Manual PN 9001111A Page 6-4 TROUBLESHOOTING PROCEDURES The procedures below provide in depth instructions on symptom analysis of specificcomponents. If it is suspected that the problem lies within one of these components, refer to therelative instructions. R...
Page 64 - LAN E; If the printer does not come up ready
Section 6: Troubleshooting M84Pro Service Manual PN 9001111A Page 6-6 • Ensure the data stream is correct, all letters of command codes are in upper case, and with-out spaces. • Ensure protocol codes are set for standard or non-standard and that they are consistent withthe data stream. • Ensure the ...
Page 65 - larger than the printer can handle.; TP T; NOTE: Refer to Figure 6-2 for the correct Test Module position.
Section 6: Troubleshooting M84Pro Service Manual PN: 9001111A Page 6-7 If using a bridge or router located between the print server and the host computer, ensure that the device is setup to allow the print server to send and receive data from the host. Forexample, a bridge can only be set up allow c...
Page 66 - DIAL
Section 6: Troubleshooting M84Pro Service Manual PN 9001111A Page 6-8 7 Troubleshoot and/or replace components as directed in their respective procedures. Figure 6-1, TP Test Module Usage NOTE: Voltage readings must be +/- 10% of specification for properoperation. DIAL APPLICATION DESCRIPTION 0 thro...
Page 67 - RIBBON SENSOR OPERATION VERIFICATION; LCD DISPLAY: RIBBON END
Section 6: Troubleshooting M84Pro Service Manual PN: 9001111A Page 6-9 RIBBON SENSOR OPERATION VERIFICATION Verification that the ribbon sensor is operational may be achieved using the Operator Panellocated on the front housing cover. 1 Access the dip switches located on the Operator Panel. 2 Record...
Page 69 - REPLACEMENT PROCEDURES; MAIN CIRCUIT BOARD REPLACEMENT
M84Pro Service Manual PN: 9001111A Page 7-1 7 REPLACEMENT PROCEDURES The M84PRO Printer contains replaceable components and sub-assemblies. This sectioncontains step-by-step instructions for the removal and replacement of those primary componentsand sub-assemblies that are subject to wear or damage....
Page 71 - INTERFACE BOARD REPLACEMENT
Section 7: Replacement Procedures M84Pro Service Manual PN: 9001111A Page 7-3 INTERFACE BOARD REPLACEMENT 1 Switch off the printer and disconnect the power supply cord.2 Open/remove the top, right, and left housing covers. 3 Remove two screws (1, Figure 7-3) securing interface board (2) on the exter...
Page 72 - DAUGHTER BOARD REPLACEMENT
Section 7: Replacement Procedures M84Pro Service Manual PN 9001111A Page 7-4 DAUGHTER BOARD REPLACEMENT 1 Switch off the printer and disconnect the power supply cord.2 Open/remove thetop, right, and left housing covers. 3 Disconnect the print head wiring harness (1, Figure 7-4) from daughter board (...
Page 73 - MEMORY CARD REPLACEMENT
Section 7: Replacement Procedures M84Pro Service Manual PN: 9001111A Page 7-5 MEMORY CARD REPLACEMENT The optional memory card is direct connected to the main circuit board behind the daughterboard. To replace the memory card, follow the daughter board replacement procedures for cardaccess. Then pul...
Page 74 - PANEL BOARD REPLACEMENT; aligned with their respective slots in the cover.
Section 7: Replacement Procedures M84Pro Service Manual PN 9001111A Page 7-6 Figure 7-5, Power Board Replacement PANEL BOARD REPLACEMENT 1 Switch off the printer and disconnect the power supply cord.2 Open/remove the top, right, and left housing covers. 3 Locate panel board (1, Figure 7-6) mounted t...
Page 75 - LCD BOARD REPLACEMENT; respective slot in the cover.
Section 7: Replacement Procedures M84Pro Service Manual PN: 9001111A Page 7-7 Figure 7-6, Panel Board Replacement LCD BOARD REPLACEMENT 1 Switch off the printer and disconnect the power supply cord.2 Open/remove the top, right, and left housing covers. 3 Locate LCD board (1, Figure 7-7) mounted to t...
Page 76 - FUSE REPLACEMENT
Section 7: Replacement Procedures M84Pro Service Manual PN 9001111A Page 7-8 Figure 7-7, LCD Board Replacement FUSE REPLACEMENT The M84Pro Printer has three fuses; one is externally accessible and is wired to the powersupply while the other two are located internally and directly connected to the ma...
Page 77 - MOTOR REPLACEMENT
Section 7: Replacement Procedures M84Pro Service Manual PN: 9001111A Page 7-9 Figure 7-8, Fuse Replacement MOTOR REPLACEMENT The stepper motor transmits motion to the print mechanism for precise print positioning. Theenergized motor provides torque to the label feed roller, the platen roller, the ri...
Page 79 - PLATEN ROLLER REPLACEMENT
Section 7: Replacement Procedures M84Pro Service Manual PN: 9001111A Page 7-11 10 Secure heat plate (6) and damper (5) respectively to motor (1) using two screws (4). 11 Reconnect wiring harness (3) to motor (1). 12 Apply motor (1) against the printer frame oriented so that their mounting orifices a...
Page 80 - FEED ROLLER REPLACEMENT
Section 7: Replacement Procedures M84Pro Service Manual PN 9001111A Page 7-12 12 Secure each end of platen roller (1) with clamps (3) and screws (2). 13 Insert pulley (5) onto the left spindle and apply inner belt (not shown). 14 Apply outer belt (not shown) to gear (5) and e-clip (4) to left roller...
Page 81 - 0 Assemble replacement roller as required with bushings (9).
Section 7: Replacement Procedures M84Pro Service Manual PN: 9001111A Page 7-13 Figure 7-11, Feed Roller Replacement 4 Loosen two screws (2) to release belt tension on drive roller (1).5 Loosen or remove two screws (3) securing clamp (4) to the right end of drive roller (1).6 Remove e-clip (5) and th...
Page 82 - section of this manual.; TIMING BELT REPLACEMENT
Section 7: Replacement Procedures M84Pro Service Manual PN 9001111A Page 7-14 11 Insert the short spindle of drive roller (1) into housing frame so that it rests on the far side ofthe label ramp secure using clamp (4) and two screws (3). 12 Insert clamp (8) onto the left end of drive roller (1) and ...
Page 83 - Figure 7-12a, Motor and Feed Belt Replacement
Section 7: Replacement Procedures M84Pro Service Manual PN: 9001111A Page 7-15 Figure 7-12a, Motor and Feed Belt Replacement Figure 7-12b, Motor and Feed Belt Replacement 6 Remove e-clip (7, Figure 7-12b), pin (8), and bushing (9) from pulley bracket (2) to free transition pulley (10), and belts 3, ...
Page 84 - Figure 7-12c, Platen Roller Belt Replacement
Section 7: Replacement Procedures M84Pro Service Manual PN 9001111A Page 7-16 Figure 7-12c, Platen Roller Belt Replacement 7 Remove screw (11, Figure 7-12c) and loosen screw (12) to free pulley tension bracket (13).8 Remove platen roller belt (14) and ribbon rewind belt (15) from feed roller pulley ...
Page 85 - Figure 7-12d, Ribbon and Rewind Belt Replacement
Section 7: Replacement Procedures M84Pro Service Manual PN: 9001111A Page 7-17 Figure 7-12d, Ribbon and Rewind Belt Replacement 14 Apply belt (14, Figure 6-12c) to the large diameter of pulleys (17) and (16). 15 Apply the lower end of belt (15) to the smaller diameter of pulley (17). 16 Apply pulley...
Page 86 - PRINT HEAD REPLACEMENT
Section 7: Replacement Procedures M84Pro Service Manual PN 9001111A Page 7-18 Figure 7-13, Wiring Harness Connection PRINT HEAD REPLACEMENT If the print head becomes damaged or wears out, it can be easily removed and replaced withouthaving to make critical adjustments. Before replacing the print hea...
Page 88 - LABEL-OUT SENSOR SWITCH REPLACEMENT
Section 7: Replacement Procedures M84Pro Service Manual PN 9001111A Page 7-20 LABEL-OUT SENSOR SWITCH REPLACEMENT The label-out sensor switch detects the presence of print media and sends an error signal to theprocessor should the absence of print media be detected. The switch is of a simple on/off ...
Page 90 - LABEL POSITION SENSOR REPLACEMENT; Figure 7-17, Label Position Sensor Replacement
Section 7: Replacement Procedures M84Pro Service Manual PN 9001111A Page 7-22 LABEL POSITION SENSOR REPLACEMENT 1 Switch off the printer and disconnect the power supply cord.2 Open or remove the top, left, right, and front housing covers. 3 Remove ribbon and media to provide free access to label pos...
Page 91 - RIBBON SENSOR REPLACEMENT
Section 7: Replacement Procedures M84Pro Service Manual PN: 9001111A Page 7-23 Figure 7-18, Wiring Harness Connection RIBBON SENSOR REPLACEMENT 1 Switch off the printer and disconnect the power supply cord.2 Open or remove the top, left, and right housing covers. 3 Remove ribbon to allow access to r...
Page 93 - CUTTER BELT REPLACEMENT; right and left sides respectively.
Section 7: Replacement Procedures M84Pro Service Manual PN: 9001111A Page 7-25 CUTTER BELT REPLACEMENT The cutter assembly is an accessory to the printer. As a purchase option, the cutter assemblymay not apply to the printer in question. The cutter assembly mounts to the face of the printer inplace ...
Page 95 - CUTTER CIRCUIT BOARD REPLACEMENT; Figure 7-24, Cutter Circuit Board Replacement; WHEN THE TWO SCREWS ARE REMOVED FROM THE
Section 7: Replacement Procedures M84Pro Service Manual PN: 9001111A Page 7-27 CUTTER CIRCUIT BOARD REPLACEMENT 1 Switch off the printer and disconnect the power supply cord.2 Remove cutter assembly (1, Figure 7-24) from the printer. 3 Disconnect all wiring harnesses from circuit board (2).4 Remove ...
Page 97 - ADJUSTMENT PROCEDURES
M84Pro Service Manual PN: 9001111A Page 8-1 8 ADJUSTMENT PROCEDURES The SATO M84pro Printer incorporates a series of sub-assemblies that, in conjunction, comprisethe total printer assembly. Many of these sub-assemblies are designed to be adjustable tomaintain optimum performance of the printer throu...
Page 98 - PRINT HEAD POSITION ALIGNMENT; PRINT DEFECTS; MEDIA
Section 8: Adjustment Procedures M84Pro Service Manual PN 9001111A Page 8-2 PRINT HEAD POSITION ALIGNMENT Print head position has a direct impact on print quality. An improperly aligned print head willcause the print to be inconsistent across the label. The following procedure will provide guidanceo...
Page 99 - Begin continuous printing of self-test labels.; PRINT HEAD BALANCE ADJUSTMENT
Section 8: Adjustment Procedures M84Pro Service Manual PN: 9001111A Page 8-3 1 Remove ribbon as applicable to gain access to the top side of print head (1, Figure 8-2). 2 Loosen thumbscrew (2) and two set screws (3).3 Load printer with media and ribbon as applicable and latch (4) print head (1) clos...
Page 101 - Figure 8-3, Print Head Balance Adjustment; RIBBON GUIDE PLATE ADJUSTMENT; Load printer with media and ribbon as applicable.
Section 8: Adjustment Procedures M84Pro Service Manual PN: 9001111A Page 8-5 Figure 8-3, Print Head Balance Adjustment RIBBON GUIDE PLATE ADJUSTMENT Ribbon wrinkling has a negative impact on print quality and should be avoided. If ribbon wrinklingis observed across the ribbon guide plate, adjustment...
Page 102 - Figure 8-4, Ribbon Guide Plate Adjustment; FEED ROLLER ADJUSTMENT
Section 8: Adjustment Procedures M84Pro Service Manual PN 9001111A Page 8-6 7 Ensure screw (5) is secure on the left side of guide plate (4).8 Test cycle and readjust as necessary. Figure 8-4, Ribbon Guide Plate Adjustment FEED ROLLER ADJUSTMENT Feed roller adjustment is used for fine tuning label t...
Page 103 - 0 Test cycle and readjust as necessary.; ONLY ADJUST THE UPPER ROLLER IF IT HAS DEFINATELY
Section 8: Adjustment Procedures M84Pro Service Manual PN: 9001111A Page 8-7 5 Place the strip between the upper and lower feed rollers on one end and latch media cover.6 Slowly pull the tension gauge sufficiently enough to take a reading.7 Repeat steps 5 and 6 for the opposite end of feed roller as...
Page 104 - TIMING BELT ADJUSTMENT; STEP 6 SHOULD ONLY BE PERFORMED BY FACTORY
Section 8: Adjustment Procedures M84Pro Service Manual PN 9001111A Page 8-8 TIMING BELT ADJUSTMENT The following procedure covers the adjustment of all timing belts within the printer. Not included,is the adjustment procedure for the optional cutter assembly. However, the adjustment techniqueis exac...
Page 105 - PITCH SENSOR SETUP FOR NOTCH TAGS
Section 8: Adjustment Procedures M84Pro Service Manual PN: 9001111A Page 8-9 6 Loosen two screws (10) and manipulate bracket (11) to tighten ribbon rewind belt (12). Retighten screws (10). 7 Restore power and test cycle to ensure proper function.8 Close/replace housing covers. PITCH SENSOR SETUP FOR...
Page 106 - PRINT POSITION ADJUSTMENT; LABEL
Section 8: Adjustment Procedures M84Pro Service Manual PN 9001111A Page 8-10 4 Turn the knurled knob of sensor adjustment shaft (2) to laterally adjust sensors (3) and (4). 5 Close/install housing covers. Figure 8-8, Label Stock Diagram PRINT POSITION ADJUSTMENT There are three methods of print posi...
Page 107 - Press the Feed key to display the next screen.; LABEL GAP SENSOR ADJUSTMENT
Section 8: Adjustment Procedures M84Pro Service Manual PN: 9001111A Page 8-11 Coarse print position adjustment should be through the software provided with the printer andfine adjustment should be performed by manually adjusting the PITCH potentiometer located onthe printer front panel cover. 1 Turn...
Page 109 - EYE-MARK SENSOR ADJUSTMENT
Section 8: Adjustment Procedures M84Pro Service Manual PN: 9001111A Page 8-13 EYE-MARK SENSOR ADJUSTMENT This adjustment will require the use of a multimeter and the TP Test Module. 1 Open/remove the top, right, and left housing covers. 2 Turn the VR5 potentiometer fully counter-clockwise.3 Connect ...
Page 110 - OFFSET LABEL STOP POSITION ADJUSTMENT; Turn the OFFSET potentiometer to the center position.; LCD DISPLAY ADJUSTMENT; Turn on the printer.
Section 8: Adjustment Procedures M84Pro Service Manual PN 9001111A Page 8-14 OFFSET LABEL STOP POSITION ADJUSTMENT The following procedure provides for fine adjustment of the label stop position for Tear-Off,Cutter, and Dispense Modes. The Feed/Backfeed is adjusted with the Offset potentiometerlocat...
Page 111 - PRINT DARKNESS ADJUSTMENT; Turn the PRINT potentiometer to the center position.
Section 8: Adjustment Procedures M84Pro Service Manual PN: 9001111A Page 8-15 PRINT DARKNESS ADJUSTMENT Print darkness is adjusted by use of the PRINT potentiometer located on the Operator Panel ofthe front housing cover. 1 Turn the PRINT potentiometer to the center position. 2 Turn on the printerie...
Page 113 - FACTORY RESETS; FACTORY SETTINGS / TEST PRINT
M84Pro Service Manual PN: 9001111A Page 9-1 9 FACTORY RESETS This section of the service manual covers instructions on how to return the printer to its factorysettings. The instructions are separated into differing categories of interest. FACTORY SETTINGS / TEST PRINT 1 Record all dip switch positio...
Page 114 - CLEAR HEAD COUNTERS
Section 9: Factory Resets M84Pro Service Manual PN: 9001111A Page 9-2 11 Press the FEED key to test print. Press the FEED key again to stop printing. 12 Verify that the counters on the test print have reset to 0.0 km. 13 Power Off the printer and confirm that all switches are in the Off or down posi...
Page 115 - CLEAR DISPENSER COUNTER
Section 9: Factory Resets M84Pro Service Manual PN 9001111A Page 9-3 11 Press the FEED key to test print. Press the FEED key again to stop printing. 12 Verify that the counters on the test print have reset to 0.0 km. 13 Power Off the printer and confirm that all switches are in the Off or down posit...
Page 116 - CLEAR CUTTER COUNTER
Section 9: Factory Resets M84Pro Service Manual PN: 9001111A Page 9-4 12 Verify that the counters on the test print have reset to 0.0 km. 13 Power Off the printer and confirm that all switches are in the Off or down position. CLEAR CUTTER COUNTER 1 Record all dip switch positions. 2 Place all dip sw...
Page 117 - CLEAR EEPROM
Section 9: Factory Resets M84Pro Service Manual PN 9001111A Page 9-5 12 Verify that the counters on the test print have reset to 0.0 km. 13 Power Off the printer and confirm that all switches are in the Off or down position. CLEAR EEPROM 1 Record all dip switch positions. 2 Place all dip switches in...
Page 118 - DIAGRAMS & SCHEMATICS; HOUSING COVER REMOVAL & INSTALLATION
M84Pro Service Manual PN: 9001111A Page 10-1 10 DIAGRAMS & SCHEMATICS HOUSING COVER REMOVAL & INSTALLATION Figure, 10-1, Housing Cover Removal & Installation Screws x2 Screws x2 Screws x2 Screws x4 Screws x1
Page 119 - MEDIA LOADING
Section 10: Diagrams & Schematics M84Pro Service Manual PN: 9001111A Page 10-2 MEDIA LOADING Figure 10-2, Media Loading RIBBON LOADING Figure 10-3, Ribbon Loading MEDIA MEDIA MEDIA MEDIA MEDIA RIBBO N
Page 120 - PAPER SPECIFICATIONS; La b e l
Section 10: Diagrams & Schematics M84Pro Service Manual PN 9001111A Page 10-3 PAPER SPECIFICATIONS Figure 10-4, Paper Specifications 3mm 3mm 14mm 1.5mm La b e l Tic k e t P a p er F ee d in g D ir ec tio n 3mm 14mm 14mm 1.5mm
Page 121 - ACCESSORIES & SENSORS LOCATION; PAPER FEED DIRECTION
Section 10: Diagrams & Schematics M84Pro Service Manual PN: 9001111A Page 10-4 ACCESSORIES & SENSORS LOCATION Figure 10-5, Accessories & Sensors Location Diagram Cutter Tear-Off Dispenser Thermal Head Head Width (112 mm) Printable Width (104 mm) Unprintable Area (3.2 mm) Gap Eye-Mark Gap...
Page 122 - PRINT POSITION REFERENCE DIAGRAM; Figure 10-6, Print Position Reference Diagram; CONTINUOUS PRINTING; CUTTER MODE
Section 10: Diagrams & Schematics M84Pro Service Manual PN 9001111A Page 10-5 PRINT POSITION REFERENCE DIAGRAM Figure 10-6, Print Position Reference Diagram GAP PAPER FEED DIRECTION EYE-MARK LABEL LABEL LABEL LABEL Base ReferencePrint Position Base ReferencePrint Position CONTINUOUS PRINTING TEA...
Page 123 - PRINT OPERATION SEQUENCE
Section 10: Diagrams & Schematics M84Pro Service Manual PN: 9001111A Page 10-6 PRINT OPERATION SEQUENCE C ONTINUOUS , P ITCH S ENSOR E NABLED (H EAD C HECK D ISABLED ) Figure 10-7, Operation Sequence Chart c d e Head Pitch sensor (gap) c d e f Print 1 st page Standby c d e f g c d e f g h Print ...