SATO 408e - Manual

Bi-Directional Communications . . . . . . . . . . . . . . . . . . . 6-8 ENQ/ACK/NAK . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9Status Response . . . . . . . . . . . . . . . . . . . . . . . . . 6-12 Accessory (EXT) Connector . . . . . . . . . . . . . . . . . . . . . 6-18 Pin Assignments. ...

This page left intentionally blank. Page - vi PN 9001044 Rev. B SATO CL “e” Series Printers Preface

SECTION 1. PRINTER OVERVIEW INTRODUCTION The SATO CL Series “e” Thermal Transfer Printers are complete, high-performanceon-site labeling systems. All printer parameters are user programmable using thefront panel controls and the DIP switches. All popular bar codes and 14human-readable fonts, includi...

GENERAL PRINTER SPECIFICATIONS Page 1-2 PN 9001074 Rev. B SATO CL Series “e” Printers Section 1. Printer Overview SPECIFICATION CL408e CL412e CL608e CL612e PRINT Method Direct or Thermal Transfer Speed (User Selectable) 2 to 6 ips 50 to 150 mm/s 4 to 8 ips 100 to 200 mm/s Print Module (Dot Size) .00...

CHARACTER FONTS Page 1-4 PN 9001074 Rev. B SATO CL Series “e” Printers Section 1. Printer Overview SPECIFICATION CL408e CL608e CL412e CL612e MATRIX FONTS U Font (5 dots W x 9 dots H) S Font (8 dots W x 15 dots H) M Font (13 dots W x 20 dots H) XU Font (5 dots W x 9 dots H) Helvetica XS Font (17 dots...

BAR CODES SATO CL Series “e” Printers PN 9001074 Rev. B Page 1-5 Section 1. Printer Overview SPECIFICATION CL408e CL608e CL412e CL612e SYMBOLOGIES Bookland (UPC/EAN Supplemental) EAN-8, EAN-13 CODABAR Code 39Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC/EAN-128 ...

PHYSICAL Page 1-6 PN 9001074 Rev. B SATO CL Series “e” Printers Section 1. Printer Overview SPECIFICATION CL408e CL412e CL608e CL612e DIMENSIONS Wide 10.7 in. (271 mm) 13.8 in. (352 mm) Deep 16.9 in. (430 mm) 16.9 in. (429 mm) High 12.6 in. (321 mm) 11.7 in. (298 mm) WEIGHT 28.7 lbs (13 Kg) 41.9 lbs...

OPTIONAL ACCESSORIES SATO CL Series “e” Printers PN 9001074 Rev. B Page 1-7 Section 1. Printer Overview ACCESSORY CL408 CL412 CL608 CL612 MEMORY EXPANSION One slot for PCMCIA Memory Cards (up to 16 MB Flash or 4 MBSRAM) and/or 4MB internal Flash ROM. Can be used for Graphic Filestorage, print buffer...

SECTION 2. INSTALLATION INTRODUCTION This section is provided to assist you in taking the CL Series Printer from the shippingcontainer to the application environment. Where the physical differences between theprinter models are significant (such as loading paper and ribbons), separate sectionsfor ea...

UNPACKING AND PARTS IDENTIFICATION Consider the following when unpacking the printer: • The box should stay right-side up. • Lift the printer out of the box carefully. • Remove the plastic covering from the printer. • For the CL4XX printers, remove the Front Access Door from its protectivebag and at...

Verify that you have the following materials when unpacking: • Printer • Power Cord • Extra Ribbon Core SETTING UP THE PRINTER Consider the following when setting up the printer: • Locate a solid flat surface with adequate room to set the printer. Make surethere is enough room at the top and right-h...

LOADING LABELS, TAGS AND RIBBON CL608e and CL612e LOADING LABELS OR TAGS 1. Open the Side Access Door by swinging it up and to the left. Thehinge system automaticallydampens the movement to preventthe door from inadvertently fallingand possibly causing injury to theoperator. 2. Open the Print Head A...

12. Adjust the Media Knob based on the media you have loaded. For media up to 2.3 inches wide, use the “1” position, for media between 2.3 and 4.6 inches wide,use the “2” position. For media wider than 4.6 inches, use the “3” position. If youuse media narrower than 7 inches, using the wrong setting ...

LOADING LABELS, TAGS AND RIBBON CL408e and CL412e LOADING LABELS AND TAGS 1. Open the Top Access Door by swinging it up and to the left. Openthe Front Access Door by pushing down on the green Front Cover Latchand swinging the door forward and tothe left. This gives access to the printmechanism on th...

LOADING THE RIBBON 1. Open the Top and Front Access Doors . 2. Open the Print Head Assembly by rotating the green the Head Latch counter clockwise. The print head isspring loaded and will raise to the openposition as soon as the latch is released. 3. Locate the Extra Ribbon Core supplied with the pr...

minimum of 0.67 in. (17mm) to a maximum of 2.5 in. (64 mm), and the Eye-Markfrom a minimum of 0.25 in. (6mm) to a maximum of 2.1 in. (53mm). OPERATOR PANEL CL608e and CL612e The CL608e/CL612e Operator Panel consists of five LED indicators, two momentary contact switches, three DIP switches, four adj...

REAR PANEL CL608e and CL612e Power On/Off Switch: Turns power On or Off. AC Input: Input 115V 50/60 Hz connector. Use the cableprovided. AC Fuse: Input power protection. Type 3A/250V. Interface Slot: Slot to plug in an interface adapter. An adapter must beconnected before the printer is operational....

REAR PANEL CL408e and CL412e Power: Switch to turn power On or Off. AC Input: Input 115V 50/60 Hz connector. Use the cableprovided. AC Fuse: Input power protection. Type 3A/250V. Interface Slot: Slot to plug in an interface adapter. An adapter must beconnected before the printer is operational.The a...

SWITCHES AND SENSORS CL608e and CL612e Ribbon End Sensor: This sensor is a motion detector that signals the printerwhen the ribbon supply is turning. Head Open Switch: When the print head is opened, this switch is activatedand the printer will stop printing. Label Sensor Unit: This sensor unit conta...

SECTION 3. CONFIGURATION PRINTER DIP SWITCH CONFIGURATION DIP Switch Panels There are two DIP switches (DSW2 and DSW3) located inside the cover. Theseswitches can be used to set: • Thermal transfer or direct thermal mode • Label sensor enable/disable • Head check mode • Hex dump mode • Single Job or...

Stop Bit Selection (DSW1-4) . Selects the number of stop bits to end each byte transmission. Baud Rate Selection (DSW1-5, DSW1-6) . Selects the data rate (bps) for the RS232 port. Protocol Selection (DSW1-7, DSW1-8) . Selects the flow control and status reporting protocols. See Section 6: Interface ...

Backfeed Sequence (DSW3-1) . Backfeed is used to correctly position the label for application and then retract the next label to the proper print position. This operationcan be performed immediately after a label is printed and used, or immediately priorto the printing of the next label. Label Senso...

DEFAULT SETTINGS SWITCH SELECTIONS All switches are placed in the Off default position for shipping. This will result in thefollowing operating configuration: Communications:Protocol:Sensor:Receive Buffer:Mode:Label Sensor:Backfeed:External Signals: 8 data bits, no parity, 1 Stop bit, 9600 Baud (1) ...

POTENTIOMETER ADJUSTMENTS PITCH After the pitch has been set with the LCD Control Panel, it is sometimes desirable tomake minor adjustments. This can be done using the PITCH potentiometer on the front panel. This potentiometer is set at the factory so that it has a range of +/- 3.75mm. The midpoint ...

LCD PANEL PRINTER CONFIGURATION The LCD Panel is used by the operator in conjunction with the LINE and FEEDswitches to manually enter printer configuration settings. Many of these settings canalso be controlled via software commands and in the case of conflict betweensoftware and control panel setti...

NORMAL MODE The printer initially powers on in the ONLINE mode. The user can access the UserSettings using the following procedures. ONLINE QTY:000000 The LCD will display the ONLINE status on the top line andthe bottom line will contain the label quantity (QTY) status.The messsge will be changed to...

PITCH OFFSET + 00mm The label Pitch is the distance from the leading edge (theedge that comes out of the printer first) of a label and theleading edge of the next label. The leading edge position ofthe label can be adjusted relative to the print head +/- 49mmin increments of 1mm. Once the position i...

CANCEL PRINT JOB YES NO If the printer has a print job(s) in memory, selecting YES willcause the job(s) to be cleared. The default selection is NO. Besure you want to cancel the print job(s) before selecting yes asthe job(s) cannot be recovered and will have to beretransmitted tyo the printer. 1. Us...

CHARACTER PITCH FIXED PROP This selection allows you to set the default character pitch toeither fixed character spacing or proportional characterspacing. 1. Use the LINE key to step the cursor to the desired setting. 2. Once the correct setting is highlighted, pressing the FEEDkey will accept the s...

COPY START YES NO 2. Press the FEED key to accept the selection. If Yes wasselected the copy process will start. If you select No, thedisplay will return to the previous selection. MEMORY->CARDCOPY COMPLETED 3. Once the copy process is completed, press the FEED keyto step the display. CARD COPY/F...

SERVICE MODE The Service mode is exited by powering the printer off andthen back on. COUNTER MODE The Counter Mode is provided to allow the user to access the internal printercousters. ADVANCED MODE The Counter Mode is accessed from the Advanced Mode.Press the LINE key to step to the Counter Mode. C...

TEST PRINT MODE CONFIGURATION This option allows you to print a test label. It is recommendedthat you print a test label after you have changed any of thesettings in the Advanced Mode. The test label allows you toverify that you indeed did make the desired changes. To enterthe Test Print Mode, power...

CLEAR NON-STANDARD PROTOCOL The standard protocol codes used by the printer can be modified to accomodate therequirements of different host systems. However, if the printer is to be used with asystem that does not use the custom protocol codes, they can be cleared and thedefault protocol codes react...

HEX DUMP MODE In addition to the Test Print Labels, the printer can print the contents of the receivebuffer in a hexadecimal format to allow the data stream to be examined for errorsand troubleshooting. ONLINE QTY:000000 The Hex Dump Mode is entered by placing DSW2-4 in the onposition and powering t...

SECTION 4. CLEANING AND MAINTENANCE INTRODUCTION This section provides information on user maintenance for the CL Series “e” printers.Because they come in two versions that differ mechanically, it is divided into twobasic sections, one covering the procedures for the CL6XXe and the other theprocedur...

Print The fine adjustment for Print Darkness is the PRINT potentiometer on the operator panel. It provides a continuous range of adjustment, allowing you to make precisechanges. Use a small cross-point screwdriver, turning clockwise for darker print andcounterclockwise for lighter print. See Section...

7. The head should be cleaned at least every time the ribbon is changed and more often in harsh environments. Cleaning the Platen and Rollers 1. Turn the printer off and remove the power cord. 2. Open the Label Access Door . 3. Open the Print Head Assembly by pushing the Head Latch toward the rear o...

7. There is one metal roller used in guiding the labels through the printer. It should be cleaned of any residue or foreign material. 8. Repeat if necessary. The platen and rollers should be cleaned whenever foreign matter such as dust or adhesive is present. REPLACING THE PRINT HEAD CL608e and CL61...

7. Disconnect the signal and power cables from the print head connectors and set the Print Head aside. 8. Carefully attach the new print head to the connectors, using caution to make sure the connector keys are correctly positioned. NOTE: Be careful not to scratch the printing surface of the print h...

5. Use the cotton swab to clean any foreign matter from the exposed surface of the sensors. REPLACING THE FUSE CL608e and CL612e Supplies needed: 250V 3A Fuse 1. Turn the printer power off and remove the power cable. 2. On the back of the printer, locate the Fuse Cap directly above the AC connector....

CLEANING THE PRINT HEAD AND PLATEN CL408e and CL412e Supplies needed: SATO SA070 Cleaning Kit Cleaning the Print Head 1. Turn the printer off and remove the power cableand open the Top Access Door. 2. Open the Print Head Assembly by rotating the green Head Latch counter-clockwise. The Print Head Ass...

SECTION 5. PROGRAMMING REFERENCE Information on programming the Cle Series printers can be found in the “e” and PRO Printer Programming Reference , PN 9001096 found on the Printer Utilities CD-ROM. SATO CL Series “e” Printers PN 9001074 Rev. B Page 5-1

SECTION 6. INTERFACE SPECIFICATIONS INTRODUCTION The CL Series “e” printers utilize a Plug-In Interface Module for maximum printerconfiguration flexibility. This section presents the interface specifications for the CLSeries “e” Series printers. These specifications include detailed information on h...

WARNING: Never connect or disconnect interface cables (or use a switch box) withpower applied to either the host or the printer. This may cause damage to theinterface circuitry in the printer/host and is not covered by warranty. THE RECEIVE BUFFER The CL Series “e” printers have the ability to recei...

will go “low” (or an X-Off is sent) indicating the printer can no longer receive data. This condition is called “Buffer Near Full.” will go “low” (or an X-Off is sent) indicating the printer can no longer receive data. This condition is called “Buffer Near Full.” will go “low” (or an X-Off is sent) ...

Cable IEEE1284 Parallel, 10 ft. (3 m) or less Signal Level High = +2.4V to +5.0VLow = 0V to -0.4V DATA STREAMS <ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z Page 6-4 PN 9001074 Rev. B SATO CL Series “e” Printers Section 6. Interface Specifications PIN SIGNAL DIRECTIO...

OPTIONAL RS232C SERIAL INTERFACE The High Speed Serial Interface is a Plug-In Interface Module that can be installed inthe printer by the user. GENERAL SPECIFICATIONS Asynchronous ASCII Half-duplex communication Ready/Busy Hardware Flow Control Pin 20, DTR ControlPin 4, RTS Error Condition X-On/X-Of...

Cable Requirements READY/BUSY FLOW CONTROL Ready/Busy is the hardware flow control method for the serial interface on the Seprinters. By raising/lowering the voltage level on Pin 20 of the RS232 port, theprinter notifies the host when it is ready to receive data. Pin 4 ( RTS ) and pin 20 ( DTR ) are...

host must be capable of supporting this flow control method for it to functionproperly. X-On/X-Off FLOW CONTROL X-On/X-Off flow control is used whenever hardware (Ready/Busy) flow control is not available or desirable. Instead of a voltage going high/low at pin 20, controlcharacters representing “Pr...

(20 hexadecimal) for the ID number, six “zero” characters (30 hexadecimal) in theRemaining Labels bytes and the 16 byte Job Name. Cancel (CAN) If a CAN (18 hexadecimal) command is received , it will stop the print job and clear all data from the receive and print buffers. A delay of five millisecond...

Page 6-10 PN 9001074 Rev. B SATO CL Series “e” Printers Section 6. Interface Specifications ASCII HEX DEFINITION OFF-LINE 0 30 No Errors 1 31 Ribbon Near End 2 32 Buffer Near Full 3 33 Ribbon Near End and Buffer Near Full 4 (1) 34 Print Stop (no error) ON-LINE, WAITING FOR DATA A 41 No Errors B 42 R...

STATUS RESPONSE The second method of determining printer status is to interrograte the printer withspecific commands. The response from these commands will provide specificinformation about the printer status depending upon the command. This allows thecontrolling application to determine the status ...

EXT CONNECTOR The EXT connector on the rear panel of the CL Series “e” printers is intended for usewith the external printer accessories such as label rewinders or applicators. The14-pin Centronics type connector provides a choice of four different output signalsalong with various error conditions. ...

SECTION 7. TROUBLESHOOTING This section has been devised to help you if you are unable to produce output on theCL Series “e” printers. Use this section to make sure the basics have been checkedbefore deciding you are unable to proceed any further. The section is divided intothree parts: • Initial Ch...

This may mean that the computer doesn’t know the printer is there. Verifythat: a. Both ends of the cable are securely inserted into their respectiveconnectors. b. The printer is ONLINE. c. The cable is not defective. There are other things that can cause thiserrormessage on your computer, but at thi...

carriage returns and line feeds from your data being sent out to theprinter. We want the data stream to be one complete line going to theprinter. USING THE RS232C SERIAL INTERFACE 1. Is the RS232C Serial cable connected securely to your serial port on the PC (DB- 25S or DB-9S Male) and to the RS232C...

ERROR SIGNALS The LCD Display, Front Panel LED Indicators and Buzzer provide a visual/audioindication of the type of error encountered. LED LCD MESSAGE AUDIBLE BEEP ERROR CONDITION TO CLEAR Error On Machine Error 1 Long Machine Error Cycle power on/off Error On EEPROM Error 1 Long EEPROM Read/Write ...

APPENDIX A. OPTIONAL ACCESSORIES INTRODUCTION This section contains instructions for using the following CL Series “e”optionalfeatures: • Label Rewinder • Label Cutter • Label Dispenser • PCMCIA Memory Expansion • Internal Flash ROM Memory Expansion • Calendar • Interface Cards LABEL REWINDER ALL MO...

To remove the roll from the spindle, first set the power switch to OFF. Remove themetal clamp, then remove the rewound roll of labels. To unwind for using with an applicator, first set the power switch OFF. Attach thelead edge of the labels from the rewind spindle to the applicator entry point. Sele...

LABEL DISPENSE OPTION CL608e and CL612e The CL608e and CL612e Label Dispense Option is an external mechanism that provides the ability to print labels in the “demand” mode. It is attached to rear of theprinter with two screws and is connected to the internal drive mechanism of theprinter. When the l...

PCMCIA MEMORY CARDS ALL MODELS Description The Memory Card Option provides the connectors and interface board for onePCMCIA memory card slot. The PCMCIA memory is selected for use via the<ESC>CC Memory Area Select command. It can be used to store fonts, graphicimages and forms. Type SRAM or Fl...