Polycom Version 1.4.x 17 - Manuals
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Manual Polycom Version 1.4.x 17
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Copyright © 2004 Polycom, Inc. All rights reserved. Notices 1. Specifications subject to change without notice. Polycom, Inc. 1565 Barber Lane, Milpitas CA 95035, USA www.polycom.com Part Number: 1725-11518-140 Rev A
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Table of Contents Copyright © 2004 Polycom, Inc. i Table of Contents 1 Overview ......................................................... 1 2 Installation and Operation ................................. 3 2.1 Installation Models ................
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Overview Copyright © 2004 Polycom, Inc. 1 1 Over view This Administrator Guide is for the SIP 1.4.0 software release, and the bootROM 2.6.0 release. SoundPoint ® IP and SoundStation ® IP are feature-rich, enterprise-class voice commu- nicatio...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Overview 2 Copyright © 2004 Polycom, Inc. another type of data from its perspective, the phone is capable of vastly more than tra-ditional business phones. As SoundPoint ® IP and SoundStation ® IP run the same pro- tocols as your office perso...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation Copyright © 2004 Polycom, Inc. 3 2 Installation and Operation This section describes the basic steps that are needed to make your phone operational. 2.1 Installation Models There are diverse installation models scal...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation 4 Copyright © 2004 Polycom, Inc. The configuration served by the boot server can be augmented by changes made locally on the phone itself or via the phone’s built-in web server. If file uploads are permitted, the bo...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation 6 Copyright © 2004 Polycom, Inc. 2.2.1.2 Local User Interface Setup Menus Phone network configuration parameters may be edited by means of a main menu and two sub-menus: DHCP Menu and Server Menu. Use the soft keys,...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation Copyright © 2004 Polycom, Inc. 7 The DHCP and Server sub-menus may be accessed from the main setup menu. 2.2.1.2.2 DHCP Menu The DHCP menu is accessible only when the DHCP client is enabled. DHCP config-uration para...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation Copyright © 2004 Polycom, Inc. 9 2.2.1.3 Reset to Factory Defaults The basic network configuration referred to in the preceding sections can be reset to factory defaults. To perform this function on the IP 300, 500 ...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation 10 Copyright © 2004 Polycom, Inc. 2.2.2.1 Centralized Configuration The phone application consists of an executable image file (sip.ld) and one or more XML-format configuration files. In the centrally provisioned mo...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation Copyright © 2004 Polycom, Inc. 11 is the Ethernet MAC address of the phone in question. For A-F hexadecimal digits, use lower case only, for example, 0004f200106c.cfg. The Ethernet address can be viewed using the Ab...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation 12 Copyright © 2004 Polycom, Inc. 2.2.2.1.2.2 Application Configuration Files Typically, the files are arranged in the following manner although parameters may be moved around within the files and the file names the...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation Copyright © 2004 Polycom, Inc. 13 These application configuration files dictate the behavior of the phone once it is run-ning the executable specified in the master configuration file. 2.2.2.1.3 Deploying a Boot Ser...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2004 Polycom, Inc. 17 3 Features This section describes the many features and corresponding administration points of SoundPoint ® IP and SoundStation ® IP. References are made frequently to 4.6 Config- uration Files on pa...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features 20 Copyright © 2004 Polycom, Inc. Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Conference Transfer Redial Menu Messages Do Not Disturb ABC 2 1 DEF...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2004 Polycom, Inc. 21 Hold Del Sel 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 Directories Services Conferenc...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2004 Polycom, Inc. 23 3.1.8 Connected Party Identification Where possible, the identity of the remote party to which the user has connected is dis-played and logged . The connected party identity is derived from the netwo...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features 24 Copyright © 2004 Polycom, Inc. audio files. The default sample audio files may be replaced with alternates in .wav file format. Supported .wav formats include: • mono G.711 (13-bit dynamic range, 8-khz sample rate), • mono L16/160...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2004 Polycom, Inc. 25 Administration: Distinctive Incoming Call Treatment For more information, see 3.1.16 Local Contact Directory on page 27. 3.1.13 Distinctive Ringing There are three aspects to Distinctive Ringing: 1. ...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features 28 Copyright © 2004 Polycom, Inc. 3.1.16.1 Local Contact Directory File Format An example local contact directory is shown. Look to the table for an explanation of each element. Local Web Server (if enabled) None. Local Phone User In...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2004 Polycom, Inc. 29 Element Permitted Values Interpretation fn UTF-8 encoded string of up to 40 bytes a a. In some cases, this will be less than 40 characters due to UTF-8’s variable length encoding. first name ln UTF-8...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features 30 Copyright © 2004 Polycom, Inc. 3.1.17 Local Digit Map The phone has a local digit map feature to automate the setup phase of number-only calls. When properly configured, this feature eliminates the need for using the Send soft key...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2004 Polycom, Inc. 33 function. For more information, see 5.2.5 Bridged Line Appearance Signaling on page 139. Note: In the configuration files, bridged lines are configured by “shared line” parame-ters. 3.1.22 Customizab...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features 36 Copyright © 2004 Polycom, Inc. 3.1.26 Idle Display Animation All phones except the SoundPoint ® IP 300 can display a customized animation on the idle display in addition to the time and date. For example, a company logo could be d...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2004 Polycom, Inc. 37 3.2 Call Management Features 3.2.1 Automatic Off-hook Call Placement The phone supports an optional automatic off-hook call placement feature for each registration. 3.2.2 Call Hold Call hold is a fun...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features 38 Copyright © 2004 Polycom, Inc. 3.2.3 Call Transfer Call transfer enables the user (User A or transferring user) to transform an existing call with User B (primary call) into a new call between User B and a third user C (trans-ferr...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2004 Polycom, Inc. 41 3.2.9 Last Call Return The phone allows server-based last call return. This feature depends on support from a SIP server. 3.3 Audio Processing Features Proprietary state-of-the-art digital signal pro...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features 42 Copyright © 2004 Polycom, Inc. 3.3.3 Local Conference Mixing The phone’s audio processing subsystem contains a flexible three-party conferencing capability 2 . This feature can be used to set up local three-party conferences where...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2004 Polycom, Inc. 43 3.3.5 DTMF Tone Generation The phone generates DTMF tones in response to user dialing on the dial pad. These tones are transmitted in the RTP streams of connected calls. The phone can encode the DTMF...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features 44 Copyright © 2004 Polycom, Inc. 3.3.7 Acoustic Echo Cancellation (AEC) The phone employs advanced acoustic echo cancellation for hands-free operation. Both linear and non-linear techniques are employed to aggressively reduce echo y...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2004 Polycom, Inc. 45 3.3.9 Background Noise Suppression (BNS) This feature, designed primarily for handsfree operation, reduces background noise to enhance communication in noisy environments. 3.3.10 Comfort Noise Fill C...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features 46 Copyright © 2004 Polycom, Inc. invokes do-not-disturb. The user can also manually specify a state to convey, overrid-ing, and perhaps masking, the automatic behavior. 3.4.2 Instant Messaging The phone supports sending and receivin...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2004 Polycom, Inc. 49 ing the life cycle of a call. These call progress tones are easily configurable for com-patibility with worldwide telephony standards or local preferences. 3.6 Advanced Ser ver Features 3.6.1 Voicema...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2004 Polycom, Inc. 53 3.6.4 ACD agent available / unavailable The phone supports ACD (Automatic Call Distribution) agent available and unavail-able. This feature depends on support from a SIP server. 3.6.5 Server Redundan...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Features 54 Copyright © 2004 Polycom, Inc. 3.6.5.1 DNS SIP Server Name Resolution If a DNS name is given for a proxy/registrar address, the IP address(es) associated with that name will be discovered as specified in RFC 3263 - Locating SIP Se...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc. 57 4 Optimization 4.1 Ethernet Switch The SoundPoint ® IP phones contain two Ethernet ports, labeled LAN and PC, and an embedded Ethernet switch that runs at full line-rate. The Ethernet switch allo...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 58 Copyright © 2004 Polycom, Inc. The phone can filter incoming RTP packets arriving on a particular port by IP address. Packets arriving from a non-negotiated IP address can be discarded. The phone can also enforce symmetric por...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc. 59 4.3 Updating and Rebooting The bootROM, application executable, and configuration files can be updated auto-matically via the centralized provisioning (boot server) model. To automatically update...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 60 Copyright © 2004 Polycom, Inc. For more information, see 2.2.2 Application Configuration on page 9. Centralized Reboot: The phones can be rebooted remotely via the SIP signaling protocol. Refer to 4.6.2.1.3.4 Special Events &l...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc. 61 As an additional diagnostic tool, both log files can be uploaded on demand to the boot server by pressing and holding the following keys until a confirmation tone is heard or for about three seco...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc 65 4.6 Configuration Files This section is a reference for all parameters that are configurable when using the cen-tralized provisioning installation model. It is divided into three sections: • Core ...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 66 Copyright © 2004 Polycom, Inc. 4.6.1.1.1 Multilingual <multilingual/> The multilingual feature is based on string dictionary files downloaded from the boot server. These files are encoded in standalone XML format. Severa...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc 67 4.6.1.1.1.1 Adding New Languages Follow these steps to add new languages to those included with the distribution: 1. Create a new dictionary file based on an existing one.2. Change the strings mak...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 68 Copyright © 2004 Polycom, Inc. 4.6.1.1.2 Date and Time <datetime/> 4.6.1.1.3 Call Progress Tones <callProgTones> Call progress tone overrides can be used to customize the tones for a particular country or region. T...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc 71 4.6.1.3.2 Chord Sets <chord_sets/> Chord sets are the building blocks of sound effects that use synthesized rather than sampled audio (most call progress and ringer sound effects). A chord-s...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 72 Copyright © 2004 Polycom, Inc. In the following table, x is the chord-set number and cat is one of callProg , ringer , or misc . 4.6.1.4 Sampled Audio for Sound Effects <sampled_audio/> The following sampled audio WAVE f...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc 73 The following table defines the default usage of the sampled audio files with the phone: 4.6.1.5 Sound Effects <sound_effects/> The phone uses both synthesized (based on the chord-sets descr...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc 75 4.6.1.5.1.1 Call Progress Patterns The following table maps call progress patterns to their usage within the phone. se.pat.callProg.x.inst.y.type sampled OR chord OR silence OR branch As above. se...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 76 Copyright © 2004 Polycom, Inc. 4.6.1.5.1.2 Ringer Patterns The following table maps ringer pattern numbers to their default descriptions. Ringer pattern number Default description 1 Silent Ring a a. Silent Ring will only provi...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 78 Copyright © 2004 Polycom, Inc. 4.6.1.6 Voice Settings <voice/> 4.6.1.6.1 Voice Coding Algorithms <codecs/> The following voice codecs are supported: se.rt.modification.enabled 0,1 Set to 1 to allow user modificatio...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc 81 4.6.1.6.3 Gains <gains/> The default gain settings have been carefully adjusted to comply with the TIA-810-A digital telephony standard. Do not alter these values . Attribute Default voice.g...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 86 Copyright © 2004 Polycom, Inc. 4.6.1.6.10 Voice Activity Detection <VAD/> These settings control the performance of the voice activity detection (silence suppres-sion) feature. 4.6.1.7 Quality of Service <QOS/> The...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 88 Copyright © 2004 Polycom, Inc. 4.6.1.7.2.2 Call Control <CallControl/> These parameters apply to call control packets, such as the network protocol signaling. 4.6.1.8 Basic TCP/IP <TCP_IP/> 4.6.1.8.1 Network Monito...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc 89 • stop DST on the last Sunday in October at 2 am. Attribute Permitted Values Default Interpretation tcpIpApp.sntp.resyncPeriod positive integer 86400 (24 hours) Time in seconds between SNTP re-syn...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 94 Copyright © 2004 Polycom, Inc. 4.6.1.12 Fonts <font/> This section does not apply to the IP 300. These settings control the phone’s ability to dynamically load an external font file dur-ing boot up. Loaded fonts can eith...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc 95 If it is necessary to overwrite an existing font, use these <fontName>_<fontHeightIn-Pixels>: If the <fontName>_<fontHeightInPixels> does not match any of the names above, ...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc 97 the <keys .../> element of the configuration file. These will override the built-in assignments. Remapping the arrow keys is not recommended. In the following table, x =IP_300, IP_500 or IP_...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 98 Copyright © 2004 Polycom, Inc. ColdBoot No Conference Yes Delete Yes Dial No Dialpad0 Yes Dialpad1 Yes Dialpad2 Yes Dialpad3 Yes Dialpad4 Yes Dialpad5 Yes Dialpad6 Yes Dialpad7 Yes Dialpad8 Yes Dialpad9 Yes DialpadStar Yes Dia...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 100 Copyright © 2004 Polycom, Inc. 4.6.1.14 Bitmaps <bitmaps/> Bitmaps used by the phone are defined in this section. 4.6.1.14.1 Platform <IP_300/>, <IP_500/>, <IP_600/> and <IP_4000/> In the followi...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc 101 4.6.1.15.1 Animations <Animations/> <IP_300/>, <IP_500/>, <IP_600/> and <IP_4000/> This section defines bitmap animations composed of bitmap/duration couples. In the...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 102 Copyright © 2004 Polycom, Inc. 4.6.1.15.3 Classes <Classes/> This section defines the available classes for the LED and graphical icon indicator types. In the following table, x is the class number, y is the identifier ...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 104 Copyright © 2004 Polycom, Inc. Each event in the log contains the following fields separated by the | character: • time or time/date stamp• 1-5 character component identifier (such as “so”)• event class• cumulative log events...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization 106 Copyright © 2004 Polycom, Inc. log task is controlled by a unique attribute set starting with log.sched.x where x identi- fies the task. 4.6.1.17 Security <security/> These settings affect security aspects of the phone....
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc 109 4.6.1.21 Feature <feature/> These settings control the activation or deactivation of a feature at run time. In the table below, x is the feature number. Attribute Permitted Values Interpret...
Administrator Guide - SoundPoint IP / SoundStation ® IP Optimization 122 Copyright © 2004 Polycom, Inc. reg.x.thirdPartyName string in the same format as reg.x.address Null This field must match the reg.x.address value of the other registration which makes up the bridged line. reg.x.auth.userId stri...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc. 123 4.6.3.2 Calls <call/> These sections describe call-oriented per-phone configuration items. 4.6.3.2.1 Do Not Disturb <donotdisturb/> 4.6.3.2.2 Automatic Off-hook Call Placement <au...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2004 Polycom, Inc. 125 4.6.3.3.1 Forward All <fwd/> 4.6.3.3.2 Busy <busy/> Calls can be automatically diverted when the phone is busy. 4.6.3.3.3 No Answer <noanswer/> The phone can automatically dive...
Administrator Guide - SoundPoint IP / SoundStation ® IP Optimization 126 Copyright © 2004 Polycom, Inc. 4.6.3.3.4 Do Not Disturb <dnd/> The phone can automatically divert calls when DND is enabled. 4.6.3.4 Dial Plan <dialplan/> Per-registration dial plan configuration is supported. In th...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Session Initiation Protocol (SIP) Copyright © 2004 Polycom, Inc. 131 5 Session Initiation Protocol (SIP) 5.1 Basic Protocols All the basic calling functionality described in the SIP specification is supported (see list below for supported RFC...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Session Initiation Protocol (SIP) Copyright © 2004 Polycom, Inc. 133 Error-Info No Event Yes Expires Yes From Yes In-Reply-To No Max-Forwards Yes Min-Expires No Min-SE Yes MIME-Version No Organization No P-Asserted-Identity Yes P-Preferred-Id...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Session Initiation Protocol (SIP) Copyright © 2004 Polycom, Inc. 137 5.1.5 Hold Implementation The phone supports both currently accepted means of signaling hold. The first method, no longer recommended due in part to the RTCP problems associ...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Session Initiation Protocol (SIP) 138 Copyright © 2004 Polycom, Inc. 5.2 Protocol Extensions The phone supports the following SIP protocol extensions. 5.2.1 RFC and Internet Draft Support 5.2.2 Request Support ID Title RFC 1321 The MD5 Messag...
Administrator Guide - SoundPoint ® IP / SoundStation ® IP Session Initiation Protocol (SIP) Copyright © 2004 Polycom, Inc. 139 5.2.3 SIP for Instant Messaging and Presence Leverag- ing Extensions (SIMPLE) The phone is compatible with the Presence and Instant Messaging features of Win-dows ® Messenge...
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