Polycom IP 500/501 SIP 2.0 - Manuals

Polycom IP 500/501 SIP 2.0 – Manual in PDF format online.

Manuals:

Manual

Manual Polycom IP 500/501 SIP 2.0

Summary

Page 4 - Thank you for choosing the SoundPoint; Introduction; Check this list before installation to ensure

1 Thank you for choosing the SoundPoint ® IP 500/501 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will ﬁnd everything you need to q...

Page 5 - Installing SoundPoint; The SoundPoint; Connecting Network and Power Source; AC Power Option

2 Installing SoundPoint ® IP 500/501 SIP This section provides basic installation instructions and information for obtaining the best performance with the Sound-Point ® IP 500/501 SIP phone. If you re- quire additional information or assistance with your new phone, please contact your system adminis...

Page 6 - Connecting the Handset and Optional Headset; Connect the short straight end

3 LAN PC HEADSET HANDSET Connecting the Handset and Optional Headset Attaching the Base (Optional) 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional a...

Page 7 - Features

4 Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Speakerphone Microphone Mute Headset Feature Keys Access important features using these keys. Dial Pad These 12 keys provide the 10 digits, the 26 alphabetic characters, and special...

Page 8 - Dial Pad; Key Descriptions

5 Feature Key Description Hold Del Sel 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 Directories Services Call Lists Conference Transfer Redial Allows for hands-free communication du...

Page 9 - Using SoundPoint; Placing a Call; NewCall

6 Using SoundPoint ® IP 500/501 SIP Placing a Call Using the Handset: 1. To obtain dial tone, pick up the handset. 2. Dial the desired number. See also Headset Memory Mode. During a call, you can alternate between handset, headset, or hands-free modes by pressing the Hold Del Sel Conference 1 3 DEF ...

Page 10 - Answering a Call; Pick up the handset.; Reject; Call Hold and Resume; Hold; Multiple Calls on Hold; Resume; Microphone Mute

7 Answering a Call Using the Handset: Pick up the handset. Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ...

Page 11 - Dial; Confrnc; Split; Split

8 General Key Use To navigate through menus and to enter data, these are useful tips: 1. Use Hold Del Sel 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 Directories Services Conference Transf...

Page 12 - or the; Trnsfer; soft key (the active call is; Transferring a Call; Call Timer; Call Lists

9 1. During a call, press Hold Del Sel 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 Directories Services Call Lists Conference Transfer Redial or the Trnsfer soft key (the active ca...

Page 13 - Call Forwarding; Forward; Enable; Select; Volume Adjustment; Missed Call

10 Call Forwarding Calls may be forwarded to another exten-sion as follows: 1. Press the Forward soft key from the phone’s idle display or press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status ...

Page 15 - Missed; Contact Directory; To add or edit a contact:; Contact

12 Call Lists A local list of calls missed, received, and placed is maintained by the phone (up to 100 for each). Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do N...

Page 16 - To search for a particular contact:; Speed Dial; To change a Speed Dial assignment:; Save

13 4. Enter the Contact number. This is a required ﬁeld and it must be unique (not already in the direc-tory). 5. Speed Dial Index, Ring Type and Divert Contact may be left blank. 6. Use Hold Del Sel 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Menu Messages Do Not Disturb ABC...

Page 17 - Your SoundPoint; Multiple Keys Per Line; Multiple Lines

14 Your SoundPoint ® IP 500/501 SIP can support up to three lines, each associated with its own line key. Lines can be conﬁgured for private or shared lines.Typically, the top-most line key is reserved for the principal Directory Number (DN) of the phone. Depending on how your phone is conﬁgured, th...

Page 18 - Multiple Call Appearances; Answer; Shared Lines

15 Multiple Call Appearances Each line on the phone can be conﬁgured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304. The second ﬁgure shows an incomin...

Page 19 - Voice Mail; To listen to voice messages:; Distinctive Ringing / Call Treatment; then; Ring Type

16 * Voice Mail is an optional feature conﬁgured on the server and may not be supported on your particular system. Contact your system adminis-trator to ﬁnd out. † Screen options may vary with server-based application. Voice Mail can be accessed with a single key press. Contact your system adminis-t...

Page 20 - Phone Reboot; Advanced, Restart Phone

17 Multilingual Support (Localization) Many languages are supported by the phone. To change language: 1. Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do Not Distur...

Page 21 - Text Messaging; To read text messages:; Optional Features; To send a text message:

18 Text Messaging You can send and receive Text messages on their phone. SIP Instant (Text) Messag-ing is supported in real-time. YReceived messages will be indicated by a ﬂashing Message Waiting Indicator LED on the front of the phone and optionally a visual notiﬁcation on the display. To read text...

Page 23 - Troubleshooting; No Display, Incorrect Display or Bad Contrast; Headset

20 No Dial-Tone Troubleshooting Verify power is correctly applied to the SoundPoint ® IP 500/501 SIP phone: • Check that the display is illumi- nated. • Make sure the LAN cable is insert- ed properly at the rear of the phone (try unplugging and re-inserting the cable). • If using inline powering, ch...

Page 24 - Safety and Compliance; Class B Digital Device or Peripheral

21 Display shows “Network Link is Down” Verify LAN cable is properly connected: • Check termination at the switch or hub (furthest end of the cable from the phone). • Check that the switch or hub is operational (ﬂashing link/status lights) or contact your System Administrator. • Press Hold Del Sel C...

Page 25 - This SoundPoint; Polycom Limited Warranty

22 Installation must be performed in ac-cordance with all relevant national wiring rules. L’Installation doit être exécutée confor-mément à tous les règlements nationaux applicable au ﬁlage électrique. Modiﬁcations In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes o...

Page 26 - Exclusions

23 may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe ship...