Page 2 - Trademark Information; Patent Information
© 2009 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, ...
Page 3 - About This Guide; Changes to this Guide
iii About This Guide Thank you for choosing the SoundPoint IP 32x/33x SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.This User Guide provides everything you n...
Page 5 - Contents; Getting Started with Your SoundPoint IP 32x/33x Phone . . 1–1
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your SoundPoint IP 32x/33x Phone . . 1–1 Parts List . . . . . . . ...
Page 6 - Using the Basic Features of Your SoundPoint IP 32x/33x
User Guide for the SoundPoint IP 32x/33x Desktop Phone vi Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16Rejecting Calls . . . . . . . . ...
Page 7 - End-User License Agreement for Polycom® Software
Contents vii Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8 Regulatory Notices . . . . . . . . . . . . . . . . . Regu...
Page 10 - Parts List
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 2 Parts List The following components are included in your SoundPoint IP 32x/33x package: • Polycom SoundPoint IP 32x/33x phone • Handset and Handset Cord ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 WXYZ 9 OPER PQRS 0 7 Hold Line 2 Line 1 Dial Men...
Page 11 - Assembling Your SoundPoint IP 32x/33x Phone
Getting Started with Your SoundPoint IP 32x/33x Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 32x/33x Phone This sectio...
Page 12 - Connecting Network and Power Source; Power over Ethernet; Note
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 4 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator. Power over Ethernet Using a regular CAT5 cable (optional accessory from Poly...
Page 13 - Connecting the Handset and Optional Headset; To connect the handset and optional headset:
Getting Started with Your SoundPoint IP 32x/33x Phone 1 - 5 Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the bac...
Page 14 - Attaching the Base; To attach the base as a desk mount:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 6 Attaching the Base Attach the phone base to the phone in one of the following ways: • As a desk mount • As a wall mount For more detailed instructions, go to http://www.polycom.com/support/voip/ and search for the “Wallmount Instructions f...
Page 15 - To attach the base as a wall mount:
Getting Started with Your SoundPoint IP 32x/33x Phone 1 - 7 2. Align the protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the bracket to the phone. To attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks...
Page 16 - Registering the Phone
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 8 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 0 angle) is facing up. 3. Using wall anchors (not included), fasten the base stand with the mounting tab facing up. 4...
Page 17 - Features of Your SoundPoint IP 32x/33x Phone; Message Waiting Indicator
Getting Started with Your SoundPoint IP 32x/33x Phone 1 - 9 register your phone after you install it, see Quick Tip 44011: Register Standalone SoundPoint® IP, SoundStation® IP, and Polycom® VVX™ 1500 Phones available at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/ VoIP_Technical_Bullet...
Page 19 - Feature Keys; Before You Use Your SoundPoint IP 32x/33x Phone
Getting Started with Your SoundPoint IP 32x/33x Phone 1 - 11 13. Feature Keys —Access important features using these keys. — —Dials phone numbers or allows you to view the placed call list. — —Accesses local (your phone) and call server features. 14. Display Control Keys —Use , , , and (arrow keys) ...
Page 21 - Backspace
Getting Started with Your SoundPoint IP 32x/33x Phone 1 - 13 The type of text entry available is displayed in the title line. Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic...
Page 24 - Configuring Basic Settings; Appearance of Time and Date; To configure the time and date:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 2 Configuring Basic Settings To configue basic settings, press , and then select Settings > Basic. You can configure the following basic settings: • The appearance of the time and date • Display contrast • Headset Memory Mode • Headset ho...
Page 25 - Display Contrast; To adjust the contrast on the display to a comfortable level:; Headset Memor y Mode; To permanently enable the Headset Memor y Mode:
Customizing Your SoundPoint IP 32x/33x Phone 2 - 3 5. Press to confirm your choice. For example, the following figure shows Clock Time. 6. Press or repeatedly to return to the idle display. Display Contrast To adjust the contrast on the display to a comfortable level: 1. Press . 2. Select Settings &...
Page 26 - To activate Headset Memor y Mode:; Headset Hookswitch; To select a headset that supports electronic hookswitch:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 4 4. Press to confirm your choice. 5. Press or repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off. To activate Headset Memor y Mode: >> Press twice. Pressing or Answer soft...
Page 27 - Ring Type; To change the incoming ring to a desired sound:; Language Support; To change the language:
Customizing Your SoundPoint IP 32x/33x Phone 2 - 5 Ring Type You can select from the different ring types to distinguish between lines or to have a different ring from your neighbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory (refer to Editing Contact...
Page 28 - Director y Search; To change the director y search parameter:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 6 3. Scroll through the list of available languages. 4. Press to confirm your choice. Text that appears on the graphic display will change to the language of your choice. 5. Press or repeatedly to return to the idle display. Director y Searc...
Page 29 - Yes; Muting the Microphone; Managing Call Lists
Customizing Your SoundPoint IP 32x/33x Phone 2 - 7 The phone will restart to set the new directory search mode if you pressed the Yes soft key. Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parti...
Page 30 - Callers; Managing Contacts
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 8 Press the Callers soft key to view the Received Calls list (shown in the following figure). Press to view the Placed Calls list (shown in the following figure). To manage the listed calls: • To return the call: — Press to return the call. ...
Page 31 - Adding Contacts; Adding Contacts Manually
Customizing Your SoundPoint IP 32x/33x Phone 2 - 9 You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts.You may have access to portions of your corporate directory through your phone. The contacts that you can see are determined by your system adm...
Page 32 - Ok
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 10 5. Press to enter a first name. Entry to this field is alphabetic as denoted by . 6. Enter the first name of the contact from the dial pad. 7. Press the Ok or Cancel soft keys to accept or cancel changes. 8. Press to display the next fiel...
Page 34 - Add Contacts From Corporate Director y; Save; Editing Contacts; To edit a contact in the local contact director y:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 12 Add Contacts From Corporate Director y To add a contact to the local contact director y from the corporate director y: 1. Press the Dir soft key. 2. Press , then press to select the corporate directory. 3. Search for the contact.Refer to ...
Page 36 - Deleting Contacts; To delete a contact from the local contact director y:; Placing a Call to a Contact; Placing Calls From the Contact Director y
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 14 Deleting Contacts To delete a contact from the local contact director y: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by pressing . 3. Use and to scroll through the list to find the ...
Page 37 - Placing Calls From the Corporate Director y; Searching the Contact Director y; Searching the Corporate Director y
Customizing Your SoundPoint IP 32x/33x Phone 2 - 15 Placing Calls From the Corporate Director y To place a call to a contact in the corporate director y: 1. Press the Dir soft key. 2. Select Corporate Directory . 3. Search for the contact.Refer to Searching the Corporate Directory on page 2-15 . 4. ...
Page 38 - wo; Managing Incoming Calls
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 16 3. Search for the contact in one of the following ways: — In the search line, enter the first few characters of the contacts’s last name using the dial pad. For example, to search for James Woller, enter wo in the search line. — Press the...
Page 39 - Distinguishing Calls; To set a distinctive ring type for a particular contact:; Rejecting Calls; Dir
Customizing Your SoundPoint IP 32x/33x Phone 2 - 17 Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type. To set a distinctive ring type for a particular contact: 1. Press the Dir soft key. 2. Use and to scroll through the list to find the cont...
Page 40 - Edit; Diverting Calls; To divert incoming calls from a particular contact:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 18 3. Press to select the entry. 4. Press the Edit soft key. 5. Press repeatedly until the Auto Reject field is displayed. 6. Press , and then to change between Disabled and Enabled. 7. Press the Ok or Cancel soft keys to accept or cancel ch...
Page 41 - System Customizations; Supporting Multiple Lines
Customizing Your SoundPoint IP 32x/33x Phone 2 - 19 8. Press the Ok or Cancel soft keys to accept or cancel changes. 9. Scroll down to the Auto Divert field. 10. Press , and then to change between Disabled and Enabled. 11. Press the Ok or Cancel soft keys to accept or cancel changes. 12. Press repea...
Page 42 - Supporting Multiple Line Keys Per Line
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 20 Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the display could resem...
Page 44 - Placing a Call
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 2 To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x Phone on page 2-1 . To read about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 32x/33x Phone on page 4-1 . Review useful ...
Page 45 - To place a call using the handset:
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3 - 3 To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. To place a call using Hands-Free Speakerphone mode: 1. Do one of the following steps: a W...
Page 46 - To place a call using the Dial key:; Answering a Call
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 4 b With the optional headset connected, dial the desired number using the dial pad.Press . c Press . You will hear a dial tone. You can enter the desired number now. To place a call using the Dial key: 1. Do one of the following steps: a Pr...
Page 47 - Answering When Not in Another Call
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3 - 5 • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call. Answering When Not in Another Call In all cases,...
Page 48 - To answer a call using the headset:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 6 To answer a call using the headset: ¾ Press to answer the call through an optionally connected headset. If Headset Memory Mode is activated, press or the Answer soft key. Answering When in Another Call You are busy on an active call and a ...
Page 49 - Ending a Call
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3 - 7 2. Press to access the new call. Soft key labels are updated on the display showing Ignore , Answer , and Reject . 3. Answer the incoming call.This places the original call on hold and refreshes the soft key labels. To answer an inco...
Page 50 - Redialing; To redial any call placed from your phone:; Placing a Call on Hold; Resume
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 8 Redialing To redial any call placed from your phone: ¾ Refer to Placing a Call on page 3-2 . Placing a Call on Hold During a call, press . This will be indicated on the graphic display by the hold icon as the line indicator. Press again or...
Page 51 - Setting Up Conferences; To set up a conference:
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3 - 9 If calls are on hold on more than one Line Key, all calls are combined into a single call list. The Line Key that a call is associated with is indicated by the line icon in reverse colors. Pressing a Line Key with calls on hold will ...
Page 52 - To set up a conference call using the Join soft key:; Transferring Calls
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 10 To set up a conference call using the Join soft key: ¾ When you are in an active call: a If you have one call on hold (on the same line or other line), use to go to the call on hold, then press the Join soft key. A conference is created w...
Page 54 - Forwarding Calls; Static Forwarding
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 12 d Press the Callers soft key to access the Received Call list, use and to access the contact, and then press . e Press to access the Placed Call list, use and to access the contact, and then press . At this point, the call is connected to...
Page 55 - To disable call forwarding:
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3 - 13 3. Using and , select the forwarding type you want to change and then press . The options are: — Always —For all incoming calls — No Answer —Once all options to accept calls have been taken — Busy —When you are already in a call 4. ...
Page 56 - Enabling Do Not Disturb; Features > Do not disturb
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 14 Enabling Do Not Disturb Press and then select Features > Do not disturb to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on. Calls received while Do N...
Page 57 - Assigning New Speed Dial Indexes
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3 - 15 For other frequently used numbers, you can associate them with a speed dial index. To dial a contact associated with a speed dial index, enter the speed dial index followed by the # key using the dial pad, then press or pick up the ...
Page 58 - To assign a new speed dial key:; Using Voice Mail
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 16 To assign a new speed dial key: 1. Press and hold if unassigned. A new empty entry in the contact directory is automatically opened allowing contact information to be added. 2. Press to enter a first name. 3. Enter the first name of the c...
Page 59 - To listen to voice messages:; Msgs
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3 - 17 A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center. To listen to voice messages: 1. Press the Msgs soft key or press , select Features > Messages...
Page 61 - SIP-B Automatic Call Distribution
4 - 1 4 Using the Advanced Features of Your SoundPoint IP 32x/33x Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 32x/33x phone. This chapter contains instructions on: • SIP-B Automatic Call Distribution • Using Multiple Call Appearances • Using Budd...
Page 62 - Login
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 2 When ACD is enabled on your phone, the line icon appears. This is the default setting. No calls will be directed to your phone. After you log in (refer to To log into the ACD: ), the line icon changes to . You are now considered available ...
Page 63 - Using Multiple Call Appearances
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone 4 - 3 8. Enter your password and press the Login soft key. 9. Press repeatedly to return to the idle display. To log out of the ACD: 1. Press . 2. Select Features > ACD Login/Logout... 3. Select Logout . 4. Press repeatedly to return...
Page 65 - Using Buddy Lists; Presence; To view and change your presence settings:; Managing Buddies
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone 4 - 5 Using Buddy Lists Your SoundPoint IP 32x/33x phone combines interactive message services and status monitoring to complement a traditional messaging application such as e-mail.Live interaction within a pool of phones is possible b...
Page 66 - To add or delete a contact from your buddy list:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 6 To add or delete a contact from your buddy list: 1. Press the Dir soft key. 2. Use or to scroll through the list to find the contact. 3. Press to select the entry. 4. Press repeatedly until the Watch Buddy field appears. 5. Press to select...
Page 67 - Integrating With Microsoft Live Communications Ser ver 2005; To add a contact to your buddy list:
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone 4 - 7 Integrating With Microsoft Live Communications Ser ver 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger....
Page 68 - Restarting Your Phone
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 8 4. Press to select the entry. 5. Press Edit soft key. 6. Press to scroll through the list to find the Access field. 7. Press to select the field. 8. For Access , use or to select Enabled. When Access is enabled, you are allowing the contac...
Page 69 - To restart the phone:
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone 4 - 9 To restart the phone: 1. Press . 2. Select Settings > Advanced > Restart Phone. “Are you sure?” appears on the graphic display. 3. If you still want to restart your phone, press the Yes soft key. The restart process process ...
Page 72 - Power and Startup
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 2 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 32x/33x phone has no power. Do one of the following: • Verify that no lights appear on the phone when it is powered up. • Check if the phone is p...
Page 73 - Controls
Troubleshooting Your SoundPoint IP 32x/33x Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 32x/33x phone does not respond. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a call...
Page 74 - Access to Screens and Systems
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key. The SoundPoint IP 32x/33x phone is not in an active state. Do one of the following: • Press the keys more slowly. • Check wi...
Page 75 - Calling
Troubleshooting Your SoundPoint IP 32x/33x Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 32x/33x phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly a...
Page 77 - Displays
Troubleshooting Your SoundPoint IP 32x/33x Phone 5 - 7 Displays Symptom Problem Corrective Action There is no display.The display is incorrect.The display has bad contrast. Power is not correctly applied to the SoundPoint IP 32x/33x phone. Do one of the following: • Check that the screen is illumina...
Page 78 - Audio; To test your phone hardware:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 8 Audio Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party head...
Page 79 - Regulatory Notices; Limitations of Liability
Regulatory Notices - 1 Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, ...
Page 83 - Index; Symbols
Index – 1 Index Symbols # key, page down shortcut 1–12 * key, page up shortcut 1–12 Numerics 123 icon 2–10 A ABC icon 2–10 , 2–15 ACD. See also automatic call distribution answering calls 3–4 , 3–5 assembling your phone 1–3 assigning speed dial indexes 3–14 automatic call distribution 4–1 B base, at...
Page 87 - DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or...
Page 89 - Warranties Exclusive.
refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be war...
Page 90 - Corporate Headquarters:
not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained...
Polycom 1
Manual
Polycom HDX 9000
Manual
Polycom 3725-22724-003/A
Manual
Polycom VMC 1000
Manual
Polycom 7000E
Manual
Polycom 1725-22886-001/A
Manual
Polycom C8
Manual
Polycom VVX 300
Manual
Polycom SE-220
Manual
Polycom Vega Gateway
Manual
Polycom EX
Manual
Polycom SCJ408
Manual
Polycom KIRK ISDN NET5
Manual
Polycom 1725-36024-001
Manual
Polycom HA7500QT4
Manual
Polycom 623149UK
Manual
Polycom HDX
Manual
Polycom M2616
Manual
Polycom 1725-44328-001
Manual
Polycom QSXTM
Manual