Polycom DOC2231A - Manuals

1-1 1 Before You Begin This Getting Started Guide provides information on the installation and basic operation of your MGC+50/100. For more information on defining and running conferences, defining IVR services and managing the system, refer to the MGC Manager User’s Guide Volumes I & II and the...

Chapter 1 - Before You Begin 1-2 Network Equipment, Numbers and Addresses Obtain the following information from your network administrator: • IP address for the MGC+50/MGC+100 • Subnet Mask for the MGC+50/MGC+100 • Default Gateway IP address (optional) • Gatekeeper IP address, if applicable • DNS IP...

MGC+50/MGC+100 Getting Started Guide 1-3 Overview of the Getting Started Guide The MGC+50/MGC+100 Getting Started Guide includes the following topics: Chapter 1 - Before You Begin This chapter includes the following: • System Overview • System Specifications • General Site Requirements - Network Equ...

Chapter 1 - Before You Begin 1-4 Chapter 6 - Defining a New Audio Conference This chapter includes instructions on how to: • Define the basic parameters of a new Audio Only Entry Queue • Define a new Standard Audio Only conference • Define an Audio Only Meeting Room Chapter 7 - Defining a New Video ...

2-1 2 Hardware Installation This chapter describes the unpacking and connection of both the MGC+50 and the MGC+100, to the ISDN, T1-CAS, IP, MPI (serial) network(s) and to the operator workstation (PC). Figure 2-1: Installation and Configuration Workflow - Hardware Installation Hardware Installation...

Chapter 2 - Hardware Installation 2-2 MGC+100 Hardware Installation Inspecting the MGC+/ReadiManager IAM Package Contents You should inspect the shipped box and note if it was damaged in any way. If the box items show damage, you should file a damage claim with the carrier who delivered it. When dec...

MGC+50/MGC+100 Getting Started Guide 2-3 Rack Mount Safety Precautions The following precautions should be followed with regards to rack mount safety: • Decide on a suitable location for the equipment rack that will hold the MGC+ unit. It should be situated in a clean, dust-free area that is well ve...

Chapter 2 - Hardware Installation 2-4 Unpacking and Positioning the MGC+100 To unpack and position the MGC+100: 1. When you receive your MGC+100, inspect the equipment for damage and verify that the components match the packing slip. If you did not receive a component or if there is damage to the sy...

Chapter 2 - Hardware Installation 2-6 Mounting the MGC+100 in a 23” Rack The MGC+100 can be mounted in a 23” rack using the two mounting plates that are pre-installed on the unit. 1. Make sure that the MCU is turned OFF and it is disconnected from the AC power. 2. Place the MCU in a 23” rack and sup...

MGC+50/MGC+100 Getting Started Guide 2-7 MGC+50 Hardware Installation Unpacking and Positioning the MGC+50 To unpack and position the MGC+50: 1. When you receive your MGC+50, inspect the equipment for damage and verify that the components match the packing slip. If you did not receive a component or...

Chapter 2 - Hardware Installation 2-8 3. Release the clasp locks at the bottom, and lift the MGC+50 top cover. Figure 2-4: Unpacking the MGC+50 4. Lift the MGC+50 unit and remove the package base. 5. Lower the MGC+50 unit, placing it on the surface.If you are rack mounting the MGC+50, allow a minimu...

MGC+50/MGC+100 Getting Started Guide 2-9 Mounting the MGC+50 on a Rack The MGC+50 can be mounted in a 19” rack using the two mounting plates that are usually pre-installed. To install and mount the MGC+50: • Place the MGC+50 in a 19” rack and while supporting it, screw the mounting brackets to the r...

Chapter 2 - Hardware Installation 2-10 Connecting and Setting Up the MGC+100/MGC+50 To Connect the MGC+100/ MGC+50 to the network and power source and set up the system the following procedures are performed: • Connecting the MGC+ unit to the power source (AC inlet) • Connecting the MGC+ unit to the...

MGC+50/MGC+100 Getting Started Guide 2-11 3. Turn on the power by pressing on the power switch located on the rear panel of the MGC+100/ MGC+50 unit. Connecting the MGC+100/MGC+50 to the Local Network The MGC+ must be connected to the local LAN network to enable communication between the MGC+ unit a...

MGC+50/MGC+100 Getting Started Guide 2-13 Connecting the MGC+ to the IP Network If an IP network Interface card is installed in the MGC+, connect the 8-pin RJ-45 connector of the LAN network cable to the LAN-323 RJ-45 jack on the rear panel of the MGC+. Figure 2-6: LAN IP network connection The IP n...

Chapter 2 - Hardware Installation 2-14 First Entry MGC+ Control Unit (CU) IP Configuration The MCU is delivered with a default IP address: 129.254.4.8. At this point you cannot communicate with the MCU from the MGC Manager application, as the IP address is incorrect. You must change this IP address ...

Chapter 2 - Hardware Installation 2-16 9. Press the Eject button. Once the message “ 1 File(s) copied ” is displayed on screen, the Flash Memory LED no longer flashes. 10. Remove the Compact Flash disk from the Compact Flash slot on the MGC+ Control Module and press the Reset button on the MGC+. 11....

MGC+50/MGC+100 Getting Started Guide 2-17 8. In the MCUs list, double-click the MCU icon to connect to it. 9. Modify the IP address of the MCU unit as allocated by the network administrator. This is the IP address with which the MCU is identified on the LAN and not its definition in the MGC Manager ...

Chapter 2 - Hardware Installation 2-18 13. In the MGC Manager application, modify the MCU definition: a. Right-click the MCU icon, and then click Properties . Table 2-2: IP Configuration Options Option Description IP Address The system displays the currently defined IP address. Enter the IP address ...

MGC+50/MGC+100 Getting Started Guide 2-19 The MCU Properties dialog box opens. b. Enter the IP address of the MCU as you have defined in the IP Configuration. c. Click OK. 14. Connect to the MCU. Using a Keyboard and Monitor Attached to the MGC+ unit 1. Access the Main Control Module rear I/O panel ...

Chapter 2 - Hardware Installation 2-20 2. Press the Reset button on the MCU. The command line is displayed on the monitor. 3. Type C:\> dir mcu\cfg and press Enter . 4. Type C:\> \mcu\cfg>edit lan.cfg and press Enter . The Edit screen opens displaying the IP configuration parameters. 5. Mov...

3-1 3 MGC+ Software Installation and Configuration The MGC+50/MGC+100 requires basic configuration before you can start running conferences. You are required to configure the ReadiManager IAM and MGC+ Control Unit (CU) blades on the MGC+. Initial ReadiManager IAM Configuration For entering system co...

MGC+50/MGC+100 Getting Started Guide 3-2 Installing the MGC Manager To configure the MGC+ unit to your environment, setup conferences and control the MGC+ unit you must install the MGC Manager software on a PC. A single MGC Manager-enabled PC can manage multiple MCUs. During the installation, defaul...

Chapter 3 - MGC+ Software Installation and Configuration 3-3 The User Information screen opens. 6. Enter your name and the name of your company in the appropriate boxes. For a standard installation, enter Polycom in the Serial box. 7. Click Next . 8. Follow the on-screen instructions to complete the...

MGC+50/MGC+100 Getting Started Guide 3-4 Starting the MGC Manager Application The MGC Manager application is designed to set up and monitor multipoint video conferences, and to perform system configuration activities for the MGC+ Multipoint Control Units (MCUs) to which it connects. To start the MGC...

Chapter 3 - MGC+ Software Installation and Configuration 3-5 Defining the MCU To manage and control the MGC+ unit it must be added to the MCUs network list in the MGC Manager application. To define an MCU Connection: 1. In the Browser pane, right-click the MCUs Network icon, and then click New MCU ....

MGC+50/MGC+100 Getting Started Guide 3-6 4. Click OK . The Add MCU dialog box closes. A new icon with the specified MCU name appears in the Browser pane listed below the MCUs Network icon.

Chapter 3 - MGC+ Software Installation and Configuration 3-7 Connecting to an MCU Once the MCU connection parameters are defined, the MGC Manager can connected to it. The MGC Manager reports the status of each MCU connection. To connect the operator workstation to an MCU: 1. In the Browser pane, dou...

MGC+50/MGC+100 Getting Started Guide 3-8 Configuring the Network Services The Network Services include the parameters of the networks connected to the MCU. If no Network Services have been configured, depending on your system configuration, the appropriate Network Service must be configured. This se...

Chapter 3 - MGC+ Software Installation and Configuration 3-9 To define the Network Service: 1. In the Network Configuration Wizard window, click either IP or ISDN . The the configuration process can start in any order. If you have selected IP, the IP Configuration dialog box opens.

MGC+50/MGC+100 Getting Started Guide 3-10 2. Define the following parameters: To route Meet Me H.323 dial-in participants to their conferences using a IP Network Service prefix as part of the dialing string, some gatekeepers require the configuration of an IP Network Service prefix prior to its defi...

MGC+50/MGC+100 Getting Started Guide 3-14 3. Click OK . If your system supports only IP networks, a confirmation message is displayed. 4. Click OK . If you are defining both IP and ISDN Network Services, the Network Configuration Wizard dialog box is displayed. To configure an ISDN Network Service: ...

Chapter 3 - MGC+ Software Installation and Configuration 3-15 7. Click PRI Configuration to define any ISDN span. The ISDN Cards configuration window appears. ISDN (Net) cards present on the MCU are automatically listed together with their slot number. a. Select any PRI span by selecting the relevan...

4-1 4 About Conferences Different conference types are available according to their initiation modes: reservationless conferences and scheduled conferences. On-Demand (Reservation-less) Conferencing Reservation-less conferencing enables participants to immediately start and connect to an On Going Co...

MGC+50/MGC+100 Getting Started Guide 4-2 database application whether a conference with a specific Numeric ID may be started. This is the method used with Windows Messenger and Office Communicator to initiate multipoint Video or Audio conferences. For more information about Ad Hoc conferencing, see ...

Chapter 4 - About Conferences 4-3 Video Conference Attributes There are four general types of video conferences: • Video Switching - A conference in which all participants use the same video and audio formats. Whenever a participant starts to speak, the participant appears on all endpoints in full s...

MGC+50/MGC+100 Getting Started Guide 4-4 Entry Queue An Entry Queue is a special routing lobby that is used for routing participants to their target conference. One or several dial-in numbers are assigned to the Entry Queue, and they are used by callers to all conferences. Once callers are connected...

5-1 5 Basic Operations This chapter describes how to start, monitor and manage On Going Conferences. Reservation Templates A Reservation template includes the conference parameters, such as the conference media (audio, video), video session, line rate, video protocol and other video parameters, IVR ...

MGC+50/MGC+100 Getting Started Guide 5-2 Starting a Conference You can start an On Going Conference from one of the default Reservation templates provided with the system or you can define a new On Going Conference. For more details about defining new conferences, see MGC Manager User’s Guide , Chap...

Chapter 5 - Basic Operations 5-3 4. Right-click the icon of the Reservations in Database template and click Start Immediately . If more than one MCU is connected, select the name of the MCU to run the conference from the pop-up list. The conference begins and appears in the list of On Going Conferen...

MGC+50/MGC+100 Getting Started Guide 5-4 Viewing the Conference Dial-in Properties The dial-in numbers and passwords needed to enter a conference, including IP Network Prefixes and Numeric IDs appear in the MGC Manager Status pane. To view the list of On Going Conferences and their dial-in numbers: ...

Chapter 5 - Basic Operations 5-5 Connecting to a Conference/Entry Queue Defined dial-in participants can connect to any conference by dialing the conference dialing string (ISDN, H.323 or SIP). The MCU identifies their CLI or IP address (as defined in the participant properties) and routes them to t...

MGC+50/MGC+100 Getting Started Guide 5-6 For example, if the IP Network Service prefix is 27, the conference Numeric ID is 1478 and the conference name is ‘MARKETING’, the participant can dial 271478 or 27MARKETING. IF the Entry Queue name is EQ1 and its numeric ID is 3000, the participant can dial ...

Chapter 5 - Basic Operations 5-7 Monitoring On Going Conferences You can monitor conferences and perform various operations while conferences are running. Monitoring involves viewing the status of On Going Conferences and the status of their participants. Three levels of monitoring are available wit...

MGC+50/MGC+100 Getting Started Guide 5-8 Monitoring a Conference When you click a conference icon, the conference appears in the Status pane. However, to get more details regarding the conference and participants statuses or to monitor several conferences simultaneously, it is advised to monitor the...

MGC+50/MGC+100 Getting Started Guide 5-10 The conference and participant details appear in the Monitor pane. The Status and Monitor panes take the form of a table. Each row represents a conference or a participant. Each column represents a parameter that is being monitored. The Conference Name , Sta...

Chapter 5 - Basic Operations 5-11 2. Expand the On Going Conference or Reservation to list its participants.The participants are listed below the conference or Reservation. Different icons are used to indicate the participant roles and their connection status. For details, see the MGC Manager User ’...

MGC+50/MGC+100 Getting Started Guide 5-12 Participant Level Monitoring In addition to the data that appears in the Status and the Monitor panes, you can view detailed information about the connection parameters and status of each of the conference participants. This is especially useful if there is ...

Chapter 5 - Basic Operations 5-13 Operations Performed During On Going Conferences The following operations can be performed during On Going Conferences: • Adding a new participant to a conference • Connecting/Disconnecting participants • Muting/Unmuting participants • Locking/Unlocking the conferen...

MGC+50/MGC+100 Getting Started Guide 5-14 To add a new participant to a Conference: 1. List the On Going Conferences. 2. Right-click the icon of the conference to which to add a participant, and then click New Participant . Alternatively, click the conference icon, and then click the New Participant...

Chapter 5 - Basic Operations 5-15 3. In the Name box, enter the participant’s name. 4. For video participants using H.221 aggregation, enter the phone numbers separated by semicolons. For example, for a 2B participant: 9251921;9251922. If using Bonding (both numbers are the same), enter the number o...

Chapter 5 - Basic Operations 5-17 3. Click the Participants tab to add participants to the conference. The Properties - Participants dialog box opens. 4. In the Pre-Defined Participants list, select the participants to add and then click the >> button. 5. Alternatively, you can define a new pa...

MGC+50/MGC+100 Getting Started Guide 5-18 Making Dial-Out Connections When the Dial-Out Manually option is selected for the conference, the operator connects the dial-out participants to the conference. Also when a participant is disconnected from the conference, you can reconnect the participant to...

Chapter 5 - Basic Operations 5-19 Disconnecting Participants When a participant does not need to continue in a conference, you can disconnecting or delete the participant. When you disconnect a participant, the resources assigned to the participant remain allocated and the participant’s parameters r...

MGC+50/MGC+100 Getting Started Guide 5-20 To delete a participant: 1. In the Monitor pane, Status pane or Browser pane, right-click the participant icon, and then click Delete . Alternatively, click the Participant icon, and then click the Delete button on the Participant Toolbar . A confirmation di...

Chapter 5 - Basic Operations 5-21 To mute a participant using MGC Manager: • In the Monitor or the Status pane, right-click the participant icon, and then click Mute Audio to mute the audio signal, or click Mute Video to mute the video signal. Alternatively, click the Participant icon and then click...

Chapter 5 - Basic Operations 5-23 To change the duration of an On Going Conference: 1. In the Browser , Monitor or Status panes, right-click the conference icon, and then click Properties . The Conference Properties dialog box opens. 2. Click the Scheduler tab. 3. Modify the conference Ending Time .

MGC+50/MGC+100 Getting Started Guide 5-24 4. Click OK . The Conference Properties dialog box closes. The conference’s duration is changed. Terminating a Conference Manually You can manually end the conference before its scheduled end time. Usually, you will use this option when all the participants ...

Chapter 5 - Basic Operations 5-25 Changing the Layout in a Continuous Presence Conference You can select a particular Video Layout (that is a specific arrangement of video windows on the screens) or Auto Layout during On Going Continuous Presence conferences. 1. In the Browser pane, expand the On Go...

6-1 6 Defining a New Audio Conference The following entities can be defined for Audio Only conferencing: • Define an Audio Only Entry Queue • Define an On Going Audio Only Conference • Define an Audio Only Meeting Room Defining a New Audio Only Entry Queue An Audio Only Entry Queue is used to rout A...

MGC+50/MGC+100 Getting Started Guide 6-2 The Entry Queue Properties dialog box opens. 3. In the Name box, specify a name for the Entry Queue using up to 20 characters. 4. In the Numeric ID box, enter a unique per MCU number (default length is four digits), or leave this field empty to let the NCU as...

Chapter 6 - Defining a New Audio Conference 6-3 9. If you selected the IP Only option, you can select the Entry Queue to be Encrypted, and you can select the audio algorithm to use by VoIP participants to connect to the target conference. 10. Add a dial-in number to the Entry Queue by clicking the p...

Chapter 6 - Defining a New Audio Conference 6-5 Defining an On Going Audio Conference The following procedure describes the main parameters required to define an Audio conference without Encryption. For a detailed description of all parameters, see the MGC Manager User’s Guide VoicePlus Edition, Cha...

MGC+50/MGC+100 Getting Started Guide 6-6 3. If Audio Look & Feel is not set for the MCU, in the Media box, select Audio to define an Audio Only conference and hide the video properties. If Audio Look & Feel is set for the system, the conference is automatically set to Audio and all the video...

Chapter 6 - Defining a New Audio Conference 6-7 10. Click the Settings tab. The Properties - Settings dialog box opens. Parameters in the Conference Properties - Settings dialog box are grouped in two main panes: General Settings and Media Settings . By default, only the Basic settings in these pane...

MGC+50/MGC+100 Getting Started Guide 6-8 13. If you want to set up advanced parameters, click the Advanced button on either pane. For more information, see the MGC Manager User's Guide VoicePlus Edition, Chapter 2. 14. Click the Participants tab to add predefined participants to the conference. For ...

Chapter 6 - Defining a New Audio Conference 6-9 Defining a New Audio Only Meeting Room A Meeting Room is a conference reservation without allocated resources whose default duration is set to 2 hours. A Meeting Room is created once, and can be activated as many times as required. To define a New Meet...

MGC+50/MGC+100 Getting Started Guide 6-10 5. Usually Meeting Rooms include undefined participants. However, it is possible to add defined participants from the Pre-Defined Participants list, by selecting the participants and then clicking the >> button. Alternatively, you can define a new part...

Chapter 6 - Defining a New Audio Conference 6-11 9. Select the Limited Sequences check box, to limit the number of times that the Meeting Room can be activated. If this check box is cleared, the Meeting Room can be activated an unlimited number of times. 10. In the Number of Occurrences field, deter...

7-1 7 Defining a New Video Conference The following entities can be defined for Video conferencing: • Define a Video Entry Queue • Start an On Going Conference • Set up a Meeting Room Defining a New Video Entry Queue You can create several Entry Queues, each with a different set of parameters, to ma...

MGC+50/MGC+100 Getting Started Guide 7-4 The new Entry Queue is added to the Meeting Rooms, Entry Queues & SIP Factories list. Setting an Entry Queue as Default A default Entry Queue can be defined for the MCU, regardless of the dialed IP card. The new default Entry Queue can be either a video E...

Chapter 7 - Defining a New Video Conference 7-5 Creating a Target Conference from an Entry Queue You can create a new On Going conference or Reservation with the same parameters as the Entry Queue. This is especially useful for Video Switching conferences, since their parameters must be the same as ...

MGC+50/MGC+100 Getting Started Guide 7-6 Creating an On Going Video Conference The following procedure describes the main parameters required to set up a Video Conference. For a detailed description of all parameters, see the MGC Manager User’s Guide, Volume I, Chapter 4 . To create an On Going Conf...

Chapter 7 - Defining a New Video Conference 7-9 connect participants to the conference at this line rate or lower, according to their individual capabilities. In a Conference On Port (COP) , select the estimated highest transfer rate common to all participants. In this mode, all conference participa...

Chapter 7 - Defining a New Video Conference 7-11 Alternatively, select the Auto Layout check box to have the system automatically and dynamically apply layouts with the appropriate number of display windows according to the number of connected video participants. 24. In a Continuous Presence confere...

MGC+50/MGC+100 Getting Started Guide 7-12 Defining a New Video Meeting Room A Meeting Room is a conference reservation without resource allocation, whose default duration is set to 2 hours. To define a New Video Meeting Room: 1. Expand the MCU tree. 2. Right-click the Meeting Rooms, Entry Queues &am...

8-1 8 Management Tools Various management tools are available to the MGC+50/+100. For details on other management tools, see the MGC Administrator’s Guide . Resource Report The Resource Report displays the number of ports that can be allocated to participants and the number of ports that are current...

Chapter 8 - Management Tools 8-3 Resources Report - Network Resources The Network Resources describes the bandwidth and port availability for participants connecting over various types of networks. This information includes network resources only . In order for participants to connect to a conferenc...

MGC+50/MGC+100 Getting Started Guide 8-4 Resource Report - Network Resources Details • ISDN Services - ISDN Network Services. This section describes the available bandwidth, in B channels, for each type of ISDN connection. Only the installed types of connections are displayed: — E1 - Number of chann...

Chapter 8 - Management Tools 8-5 Resources Report - Media Resources Media Resources used by participants from different types of networks are displayed in the lower section of the Resources Report window. To view the Media Resources details, use the scroll bar on the right side of the window. Media ...

MGC+50/MGC+100 Getting Started Guide 8-6 -Quad Mode must run on the Video+8 card. Participants from multiple Video+8 cards can take part in a single conference. — Video Processors - Total number of video processors from all Video+8 cards installed in the MCU. Each video processor can run a single Co...

Chapter 8 - Management Tools 8-7 The following modes are available: — Circular - The system allocates the next available sequential unit in the order in which it is numbered on the card according to the unit numbers. For example, if the last used unit is 2, the next time a conference is run, the sys...

MGC+50/MGC+100 Getting Started Guide 8-8 Listing the Installed Cards You can check which functional modules are installed in a particular MCU by listing them. To list an MCU’s functional modules: 1. In the Browser pane, expand the MCU tree. 2. Expand the MCU Configuration tree. 3. Expand the Cards t...

Chapter 8 - Management Tools 8-9 When the Cards icon in the Browser pane is double-clicked, the Status pane displays the status of the card. Occupied slots appear in green while empty slots appear in grey. The slot number appears next to the slot icon. Table 4-2 describes the Status pane columns. Ta...

Chapter 8 - Management Tools 8-11 MCU Faults Report The Faults function records faults related to the MCU that are encountered during operation. To view the Faults list: 1. Right-click the MCU icon, and then click Faults .

Chapter 8 - Management Tools 8-13 2. You may save the Faults report to a text file. To do so, click the Save to file button. The Save As dialog box opens. 3. Select a destination folder and enter the file name, and then click Save . You are returned to the Faults window. 4. To exit the Faults window...

MGC+50/MGC+100 Getting Started Guide 8-14 Reset MCU The Reset MCU function is used to reset the MCU when there are substantial changes to the MCU hardware, or when there are problems with the MCU. If a reset is performed while running On Going Conferences, at the end of the MCU Startup, these confer...