Page 2 - Trademark Information
© 2010 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, ...
Page 3 - Contents; Showing Content from a Computer Connected Directly to the
Polycom, Inc. iii Contents Using the Polycom HDX 4000 Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Powering the System On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Calling and Answering . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 5 - This guide covers instructions for the Polycom HDX 4000 series.; Using the Polycom HDX 4000 Keypad; Home; then; Info
Polycom, Inc. 1 User’s Guide for Polycom ® HDX ® Desktop Systems Version 3.0 This guide includes overview information that you might find helpful when you’re just starting to learn about video conferencing or when you have experience, but you need a quick refresher. This guide covers instructions fo...
Page 6 - Powering the System On and Off; To power on the Polycom HDX 4000 series, do one of the following:; Calling and Answering; Call
User’s Guide for Polycom HDX Desktop Systems 2 Polycom, Inc. Powering the System On and Off To power on the Polycom HDX 4000 series, do one of the following: • Press the power button on the front of the system. • Press the power button on the side of the monitor. The system powers on and displays ne...
Page 7 - Answering a Call; To answer the call manually:; Yes; Placing a Call; Calling by Entering a Name or Number; To place a call by entering a name or number:; Place a Call
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 3 Answering a Call The way a Polycom HDX system handles incoming calls depends on how it is configured. It either answers the call automatically, rejects the call automatically, or prompts you to answer the call manually. To answer the call ...
Page 8 - Types of; Calling from the Recent Calls List; To place a call from the Recent Calls screen:
User’s Guide for Polycom HDX Desktop Systems 4 Polycom, Inc. 3 Enter any additional information needed for the call. The available settings depend on the type of call and your system’s configuration. Not all calls require these settings: — Call Quality – Specify the call rate or call type for this c...
Page 9 - Calling from the Favorites Screen; To place a call from the Favorites screen:; Favorites; Calling a Speed Dial Entr y; To place a call to a Speed Dial entr y:; Calling from the Director y; To place a call from the director y:; Directory; Working with
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 5 Calling from the Favorites Screen You might be able to see a list of Contacts on the Favorites screen. To place a call from the Favorites screen: 1 Select Favorites from the Home screen. 2 Highlight the contact you want to call and press C...
Page 10 - Calling from the Calendar; To join a scheduled meeting from the Calendar screen:; Calendar; Using Polycom; Ending a Call; To hang up from a call:; Hang Up
User’s Guide for Polycom HDX Desktop Systems 6 Polycom, Inc. Calling from the Calendar If your HDX system is configured to connect to the Microsoft Exchange Server, and the Polycom Conferencing Add-In for Microsoft Outlook is installed at your site, you can join a scheduled meeting from the Calendar...
Page 11 - Types of Video Calls You Can Make; Points to note about special dialing scenarios:
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 7 Types of Video Calls You Can Make Depending on your system configuration, you might be able to make calls using ISDN, H.323, SIP, or V.35/RS-449/RS-530. You can place an audio-only call from Polycom HDX systems that have Analog Phone or Vo...
Page 12 - Participating in an Encr ypted Call; If a call is unencrypted, an unlocked padlock
User’s Guide for Polycom HDX Desktop Systems 8 Polycom, Inc. Participating in an Encr ypted Call If encryption is enabled on the system, a locked padlock icon appears on the monitor when a call is encrypted . If a call is unencrypted, an unlocked padlock appears on the monitor. • If you are in a poi...
Page 13 - To use your Polycom HDX 4000 series system as a computer monitor:; View Computer; on the keypad to toggle between; Controlling What You See; Selecting and Adjusting a Camera or Other Video Source; If you are in a call, press; Near; or; on the keypad to select either; Far
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 9 To use your Polycom HDX 4000 series system as a computer monitor: 1 Connect your computer to the Polycom HDX 4000 series system as shown on the setup sheet that came with the system. 2 Press View Computer on the keypad to toggle between di...
Page 14 - To adjust a camera using the keypad:; Zoom; To open or close the privacy shutter:; Setting and Using Camera Presets; To move the camera to a stored preset:
User’s Guide for Polycom HDX Desktop Systems 10 Polycom, Inc. To adjust a camera using the keypad: 1 Select either a near-site or far-site video source to control. During a multipoint call being hosted by a system in the call, you can only adjust a camera at the far site that is currently speaking. ...
Page 15 - To delete all presets:; Switching Between Full-Screen Video and the Home Screen; To see video in the full screen:; Changing the Layout during a Video Call; To switch between the computer desktop and video:
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 11 To store a preset: 1 If you are in a call, press Near or Far on the keypad. 2 With the camera in the desired position, press and hold a number to store the preset position. To store a double-digit preset, press the first digit quickly and...
Page 16 - To change layouts during a call, do one of the following:; During point-to-point calls without content, you can press the; Layout; button to scroll through the following screen layouts:
User’s Guide for Polycom HDX Desktop Systems 12 Polycom, Inc. To change layouts during a call, do one of the following: >> Press Layout on the keypad. During point-to-point calls without content, you can press the Layout button to scroll through the following screen layouts: 1 Near and far sit...
Page 17 - button; Send Computer
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 13 During point-to-point calls with content, you can press the Layout button to scroll through the following screen layouts: Far sites cannot see what is on your computer screen until you press the Send Computer button. 1 Content big, far an...
Page 18 - Adjusting the Monitor Brightness; Controlling What You Hear; Adjusting Volume; To adjust the volume:; Volume Down; Muting the Microphone; To mute or unmute the microphone:; Mute
User’s Guide for Polycom HDX Desktop Systems 14 Polycom, Inc. Adjusting the Monitor Brightness You can make the Polycom HDX 4000 series display brighter or dimmer using the + and - controls on the side of the monitor. Controlling What You Hear Adjusting Volume You can raise or lower the volume of th...
Page 19 - Using a Headset or Desktop Speakers; Showing Content; Points to note about muting the microphone:
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 15 Using a Headset or Desktop Speakers You can connect headphones, a headset, or desktop speakers to the connectors on the side of the Polycom HDX 4000 monitor. The microphone input provides audio for video conferencing only; it does not pro...
Page 20 - To start sending content:; To stop sending content:; Showing Content with People+ContentTM IP; To install People+Content IP on a computer:
User’s Guide for Polycom HDX Desktop Systems 16 Polycom, Inc. Showing Content from a Computer Connected Directly to the Polycom HDX System If you have a computer connected to your Polycom HDX 4000 system, you can show your computer desktop (content) during a call. When you send content, the far site...
Page 21 - To start showing content:; Connect; Open the content you want to show, and click; Showing Content with Polycom People on ContentTM; Avoid wearing black, white, or the color of your background.
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 17 To start showing content: 1 On the computer, start the Polycom People+Content IP application. 2 Enter the IP address or host name of the Polycom HDX system and the meeting password, if one is set. 3 On the computer click Connect . 4 Open ...
Page 22 - To show content with People on Content:; To stop showing content with People on Content:; Option; Working with Director y Entries and Favorites
User’s Guide for Polycom HDX Desktop Systems 18 Polycom, Inc. • Make sure that the room is well lit. • Stay about 3 feet in front of the background to avoid casting shadows on it. To show content with People on Content: 1 Make sure that the content you want to show is ready. 2 Press Option on the ke...
Page 23 - Searching the Director y; To add a Contact to Favorites:
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 19 Polycom HDX systems support up to 1,000 Favorites. They can also support one of the following: • Up to 200 additional Favorites with presence when registered with Microsoft Office Communications Server. • Up to 200 additional Favorites wi...
Page 24 - Setting
User’s Guide for Polycom HDX Desktop Systems 20 Polycom, Inc. 5 Specify the following information: 6 Select Update to add each combination of call type and number that you want to store for the site. To remove the last call type added, select Clear . 7 Select Save to save the entry. To edit an entr ...
Page 25 - To add existing contacts to Favorites from the Favorites screen:; Director y Groups; Points to note about deleting contacts:
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 21 4 Press on the keypad or select Options > Delete Contact . If Delete Contact is not available, you highlighted a global directory entry, which cannot be deleted. To add existing contacts to Favorites from the Favorites screen: You can ...
Page 26 - To create a group in Favorites:; To delete a group from Favorites:; Options > Delete Group; To view or call a group:; Select; Points to note about groups:
User’s Guide for Polycom HDX Desktop Systems 22 Polycom, Inc. You can put the same contact in more than one group, and you can delete it from one group at a time. To move a contact from one group to another, you must delete it from the first group and add it to the second group. Polycom HDX systems ...
Page 27 - Refreshing Entries from the Polycom Global Director y Ser ver; To manually refresh Polycom GDS entries:; Contacts with Presence; Icon
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 23 Refreshing Entries from the Polycom Global Director y Ser ver The global directory entries are periodically refreshed on systems registered to the Polycom Global Directory Server. You can also manually refresh the global directory entries...
Page 28 - Including Multiple Sites in Calls; Placing a Multipoint Call
User’s Guide for Polycom HDX Desktop Systems 24 Polycom, Inc. You can view Contact details in the system’s local interface. Highlight the Contact and press . A dialog appears with the display name, address, call speed, and group. Including Multiple Sites in Calls Your system might be configured to p...
Page 29 - To place a multipoint call by adding sites to a call:; To place a cascaded multipoint call:
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 25 To place a multipoint call by adding sites to a call: 1 Call the first site. 2 When the call connects, press Call on the keypad. 3 Place a call to the next site. For more information, refer to Placing a Call on page 3 . 4 Repeat steps 2 a...
Page 30 - Passwords for Multipoint Calls; To enter a meeting password:; Multipoint Viewing Modes; Touch Tones
User’s Guide for Polycom HDX Desktop Systems 26 Polycom, Inc. Passwords for Multipoint Calls You might be required to enter a meeting password to join a multipoint call. And you can require that far sites enter a meeting password, to prevent unauthorized participants from joining multipoint calls ho...
Page 31 - Using Chair Control for Multipoint Calls
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 27 Using Chair Control for Multipoint Calls During some multipoint calls, you can use chair control to manage the video. In this type of call, the chair controller can choose the site whose video is sent to other sites in the conference. The...
Page 32 - To use the chair control options when you are in a multipoint call:; Click; Chair Control; to go to the Chair Control screen.
User’s Guide for Polycom HDX Desktop Systems 28 Polycom, Inc. The type of host for the multipoint call and the systems in the call determine whether chair control is available. To use the chair control options when you are in a multipoint call: 1 On a computer, open Internet Explorer 6.x or later. 2...
Page 33 - Changing the Way Calls Are Answered; Temporarily Refusing Calls; To temporarily refuse incoming calls:
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 29 5 Select a site from the list, and then use the controls in the web interface to perform one of these actions: Changing the Way Calls Are Answered Temporarily Refusing Calls If your system administrator has allowed access to the Availabil...
Page 34 - Answering Video Calls Automatically; To automatically answer video calls:; Muting Automatically Answered Video Calls; To mute automatically answered video calls:
User’s Guide for Polycom HDX Desktop Systems 30 Polycom, Inc. Answering Video Calls Automatically If your system administrator has allowed access to user settings, you can specify whether to answer video calls automatically or to have the system announce incoming video calls and wait for you to answ...
Page 35 - Logging In and Out; Keyboard
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 31 Logging In and Out Depending on how your system is configured, you might have to log in when the system comes out of sleep mode. To log in: 1 When the Login screen appears, press Keyboard or use the number buttons on the keypad to enter t...
Page 37 - Using Polycom Conferencing for Microsoft Outlook; To view the Polycom HDX system calendar, do one of the following:
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 33 To end a call using a connected SoundStation IP 7000 conference phone: • Press on the conference phone to hang up the call. • Press the More softkey then the Manage softkey to hang up one connection in a multipoint call. To start or stop ...
Page 38 - Managing Contacts Using Office Communicator; To manage your contacts using Office Communicator:
User’s Guide for Polycom HDX Desktop Systems 34 Polycom, Inc. Using Microsoft Office Communications Ser ver Features with Video Calls Depending on how your system is configured, you might be able to search a Microsoft Office Communications Server directory, view a list of Microsoft Office Communicat...
Page 39 - Polycom Solution Support
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 35 Viewing Microsoft Office Communications Ser ver Presence States Polycom HDX systems and Office Communicator users in an integrated environment use the following presence icons to indicate presence states: Polycom Solution Support Polycom ...
Page 40 - Using Avaya Network Features with Video Calls; To activate call forwarding:; To add a system to a call:
User’s Guide for Polycom HDX Desktop Systems 36 Polycom, Inc. Using Avaya Network Features with Video Calls Depending on how your system is configured, you might be able to use Avaya® telephony network features such as call forwarding, transferring calls, and adding additional sites in an audio-only...
Page 41 - Customizing Your Workspace; Allowing the Far Site to Control Your Camera; To allow the far site to control your camera:; Displaying the Far Site’s Name When the Call Connects; To specify when to display the name of the far site:
User’s Guide for Polycom HDX Desktop Systems Polycom, Inc. 37 4 Press Select again. The call becomes an audio-only conference with all of the systems. If the system that dialed the flash hook hangs up, the other systems remain connected in a call with audio and video, if the capabilities are present...
Page 42 - Hearing Audio Confirmation When You Dial; To enable audio confirmation:; Adjusting for Room Lighting; To turn backlight compensation on:
User’s Guide for Polycom HDX Desktop Systems 38 Polycom, Inc. 4 Scroll to Far Site Name Display Time , press on the keypad, and select to display the far site’s name during the entire call, for a specified time, or not at all. 5 Press Home to save your change and return to the Home screen. Hearing A...
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