Polycom 1725-11530-200 Rev A1 - Manuals
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Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Table of Contents Copyright © 2006 Polycom, Inc. iii Table of Contents 1 Overview ......................................................... 1 2 Installation and Operation ................................. 3 2.1 Installation Models ............
Administrator’s Guide’s - SoundPoint ® IP / SoundStation ® IP Overview Copyright © 2006 Polycom, Inc. 1 1 Over view This Administrator Guide is for the SIP 2.0 software release and the bootROM 3.2 release . SoundPoint ® IP and SoundStation ® IP are feature-rich, enterprise-class voice commu- nicatio...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Overview 2 Copyright © 2006 Polycom, Inc. The phones connect physically to a standard office twisted-pair (IEEE 802.3) 10/100 megabytes per second Ethernet LAN and send and receive all data using the same packet-based technology. Since the ...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation Copyright © 2006 Polycom, Inc. 3 2 Installation and Operation This section describes the basic steps that are needed to make your phone operational. 2.1 Installation Models There are diverse installation models sc...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation 4 Copyright © 2006 Polycom, Inc. A boot server allows global and per-phone configuration to be managed centrally through XML-format configuration files that are downloaded by the phones at boot time. The boot serv...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation Copyright © 2006 Polycom, Inc. 5 To safeguard your files for reliability and backups, you should encrypt them. For more information, refer to 2.2.3 Management of File Encryption and Decryption on page 23. For the ...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation 6 Copyright © 2006 Polycom, Inc. 2.2.1.2 Provisioning File Transfer The SIP application performs the provisioning functions of downloading configura-tion files, uploading and downloading the configuration override...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation Copyright © 2006 Polycom, Inc. 7 ports only the mentioned platforms. If an unsupported protocol is specified, this may result in a defined behavior, see the table below for details of which protocol the phone will...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation 8 Copyright © 2006 Polycom, Inc. 2.2.1.3 Local User Interface Setup Menus Access to Network Configuration Menu Phase 1: bootROM The network configuration menu is accessible during the auto-boot countdown of the bo...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation 12 Copyright © 2006 Polycom, Inc. 2.2.1.3.4 Ethernet Menu 2.2.1.4 Reset to Factory Defaults The basic network configuration referred to in the preceding sections can be reset to factory defaults. To perform this f...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation Copyright © 2006 Polycom, Inc. 13 2.2.2 Application Configuration While it is possible to make calls with the phone using its default configuration, most installations will require some basic configuration changes...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation 14 Copyright © 2006 Polycom, Inc. on a label on the back of the phone. If this file cannot be downloaded, the phone will search for the default master configuration file described below. Default Master Configurati...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation Copyright © 2006 Polycom, Inc. 15 2.2.2.1.1.2 Application Configuration Files Typically, the files are arranged in the following manner although parameters may be moved around within the files and the file names t...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation 16 Copyright © 2006 Polycom, Inc. These application configuration files dictate the behavior of the phone once it is run-ning the executable specified in the master configuration file. 2.2.2.1.1.3 Setting Flash Pa...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation Copyright © 2006 Polycom, Inc. 23 Changes made through the web server or local user interface are stored internally as overrides. These overrides take precedence over settings contained in the configura-tion obtai...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Installation and Operation 24 Copyright © 2006 Polycom, Inc. the encryption is Advanced Encryption Standard (AES) 128 in Cipher Block Chaining (CBC) mode. An example key would look like this: Crypt=1;Key-Desc=companyNameKey1;Key=06a9214036b...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2006 Polycom, Inc. 27 3 Features This section describes the many features and corresponding administration points of SoundPoint ® IP and SoundStation ® IP. References are made frequently to 4.6 Config- uration Files on ...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features 34 Copyright © 2006 Polycom, Inc. 3.1.9 Context Sensitive Volume Control The volume of user interface sound effects, such as the ringer, and the receive volume of call audio is adjustable. While transmit levels are fixed according ...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2006 Polycom, Inc. 35 3.1.11 Message Waiting Indication The phone will flash a message-waiting indicator (MWI) LED when instant messages are waiting, and it can be configured to do so when voice messages are waiting. 3....
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2006 Polycom, Inc. 39 3.1.17.1 Local Contact Directory File Format Local Contact Directory File example: <?xml version="1.0" encoding="UTF-8" standalone="yes" ?> < directory > < it...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features 40 Copyright © 2006 Polycom, Inc. 3.1.18 Local Digit Map The phone has a local digit map feature to automate the setup phase of number-only calls. When properly configured, this feature eliminates the need for using the Send soft k...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2006 Polycom, Inc. 41 configuration syntax is the same as that specified in 2.1.5 of RFC 3435. The phone behavior when the user dials digits that do not match the digit map is configurable. It is also possible to strip ...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2006 Polycom, Inc. 47 3.1.24 Busy Lamp Field This feature is available on SoundPoint® IP 600 and 601 phones (with an attached Expansion Module) only . The Busy Lamp Field (BLF) feature enhances support for a phone-based...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2006 Polycom, Inc. 51 3.1.29 Idle Display Animation All phones except the SoundPoint ® IP 300 and SoundPoint ® IP 301 can display a cus- tomized animation on the idle display in addition to the time and date. For exampl...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2006 Polycom, Inc. 53 • Consultation transfers that are dispatched during the proceeding state: User A dials C’s number and hears ring-back and decides to complete the transfer before C answers. This option can be disab...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features 56 Copyright © 2006 Polycom, Inc. 3.2.9 Last Call Return The phone allows server-based last call return. This feature depends on support from a SIP server. 3.3 Audio Processing Features Proprietary state-of-the-art digital signal p...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features 58 Copyright © 2006 Polycom, Inc. 3.3.4 DTMF Tone Generation The phone generates dual tone multi-frequency (DTMF) tones in response to user dial-ing on the dial pad. These tones are transmitted in the real-time transport protocol (...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2006 Polycom, Inc. 59 3.3.7 Audio Codecs The following table summarizes the phone’s audio codec support: Algorithm MIME Type Ref. Bit Rate Sample Rate Frame Size Effective audio band-width G.711 μ -law PMCU RFC 1890 64 ...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features 60 Copyright © 2006 Polycom, Inc. 3.3.8 Background Noise Suppression (BNS) This feature, designed primarily for hands-free operation, reduces background noise to enhance communication in noisy environments. 3.3.9 Comfort Noise Fill...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2006 Polycom, Inc. 61 not-disturb. The user can also manually specify a state to convey, overriding, and per-haps masking, the automatic behavior. 3.4.2 Instant Messaging The phone supports sending and receiving instant...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features 62 Copyright © 2006 Polycom, Inc. only on the SoundPoint ® IP 600’s and 601’s and SoundStation ® IP 4000’s higher reso- lution displays. Basic character support includes the following Unicode character ranges: Extended character su...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features 64 Copyright © 2006 Polycom, Inc. ing the life cycle of a call. These call progress tones are easily configurable for com-patibility with worldwide telephony standards or local preferences. 3.6 Advanced Ser ver Features 3.6.1 Voice...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2006 Polycom, Inc. 69 the case of static server lists, when a server registration fails, registration will be attempted on another server. If the phone is not registered to the first server in the list when registration...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2006 Polycom, Inc. 71 3.6.6.1 Configuration File Changes SoundPoint ® IP phones can be deployed in two basic methods. In the first method, Microsoft ® Office Live Communications Server 2005 serves as the call server and...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features 72 Copyright © 2006 Polycom, Inc. 11. Set the roaming_privacy.reg element to 1. Refer to 4.6.2.9 Roaming Privacy <roaming_privacy/> on page 162. 12. Save the modified Per-Phone Configuration file. Dual Registration with Micro...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Features Copyright © 2006 Polycom, Inc. 73 3.7 Accessor y Internet Features 3.7.1 MicroBrowser The SoundPoint ® IP 600 and 601 phones support an XHTML microbrowser. This can be launched by pressing the Services key. 3.8 Security Features 3....
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2006 Polycom, Inc. 77 4 Optimization 4.1 Ethernet Switch The SoundPoint ® IP phones contain two Ethernet ports, labeled LAN and PC, and an embedded Ethernet switch that runs at full line-rate. The Ethernet switch al...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization 78 Copyright © 2006 Polycom, Inc. The phone can filter incoming RTP packets arriving on a particular port by IP address. Packets arriving from a non-negotiated IP address can be discarded. The phone can also enforce symmetric p...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2006 Polycom, Inc. 79 4.3 Updating and Rebooting The bootROM, application executable, and configuration files can be updated auto-matically through the centralized provisioning (boot server) model. There files are r...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization 80 Copyright © 2006 Polycom, Inc. For more information, refer to 2.2.2 Application Configuration on page 13. For the latest Release Notes for system requirements (bootROM version for each SoundPoint ® IP and SoundStation ® IP),...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2006 Polycom, Inc. 81 The application log file is uploaded periodically or when the local copy reaches a pre-determined size. As an additional diagnostic tool, both log files can be uploaded on demand to the boot se...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization 82 Copyright © 2006 Polycom, Inc. set to a value from 0 through 7. The type of service can be configured specifically for RTP packets and call control packets, such as SIP signaling packets. 4.5.2 IEEE 802.1p/Q The phone will t...
Administrator’s Guide - SoundPoint IP / SoundStation ® IP Optimization 84 Copyright © 2006 Polycom, Inc. 4.6 Configuration Files This section is a reference for all parameters that are configurable when using the cen-tralized provisioning installation model. It is divided into two sections: • Applic...
Administrator’s Guide - SoundPoint IP / SoundStation ® IP Optimization 86 Copyright © 2006 Polycom, Inc. voIpProt.server.x.address dotted-decimal IP address or host name Null IP address or host name and port of a SIP server that accepts registrations. Multiple servers can be listed starting with x=1...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2006 Polycom, Inc. 97 4.6.1.3.1.1 Adding New Languages To add new languages to those included with the distribution: 1. Create a new dictionary file based on an existing one.2. Change the strings making sure to enco...
Administrator’s Guide - SoundPoint IP / SoundStation ® IP Optimization 100 Copyright © 2006 Polycom, Inc. 4.6.1.5.2 Chord Sets <chord_sets/> Chord sets are the building blocks of sound effects that use synthesized rather than sampled audio (most call progress and ringer sound effects). A chord...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2006 Polycom, Inc. 101 In the following table, x is the chord-set number and cat is one of callProg, ringer, or misc. 4.6.1.6 Sampled Audio for Sound Effects <sampled_audio/> The following sampled audio WAVE f...
Administrator’s Guide - SoundPoint IP / SoundStation ® IP Optimization 102 Copyright © 2006 Polycom, Inc. In the following table, x is the sampled audio file number. The following table defines the default usage of the sampled audio files with the phone: Attribute Permitted Values Interpretation saf...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2006 Polycom, Inc. 105 4.6.1.7.1.1 Call Progress Patterns The following table maps call progress patterns to their usage within the phone. 4.6.1.7.1.2 Ringer Patterns The following table maps ringer pattern numbers ...
Administrator’s Guide - SoundPoint IP / SoundStation ® IP Optimization 108 Copyright © 2006 Polycom, Inc. 4.6.1.8 Voice Settings <voice/> 4.6.1.8.1 Voice Coding Algorithms <codecs/> The following voice codecs are supported: 4.6.1.8.1.1 Codec Preferences <preferences/> se.rt.x.timeo...
Administrator’s Guide - SoundPoint IP / SoundStation ® IP Optimization 118 Copyright © 2006 Polycom, Inc. 4.6.1.8.10 Voice Activity Detection <VAD/> These settings control the performance of the voice activity detection (silence suppres-sion) feature. 4.6.1.9 Quality of Service <QOS/> Th...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2006 Polycom, Inc. 121 4.6.1.10 Basic TCP/IP <TCP_IP/> 4.6.1.10.1 Network Monitoring <netMon/> 4.6.1.10.2 Time Synchronization <SNTP/> The following table describes the parameters used to set up ti...
Administrator’s Guide - SoundPoint IP / SoundStation ® IP Optimization 128 Copyright © 2006 Polycom, Inc. 4.6.1.13 Directory <directory/> The directory is stored in either flash memory or RAM on the phone. The directory size is limited based on the amount of flash memory in the phone 8 . When ...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2006 Polycom, Inc. 129 4.6.1.14 Presence <presence/> The parameter pres.reg is the line number used to send SUBSCRIBE. If this parameter is missing, the phone will use the primary line to send SUBSCRIBE. 4.6.1...
Administrator’s Guide - SoundPoint IP / SoundStation ® IP Optimization 130 Copyright © 2006 Polycom, Inc. If it is necessary to overwrite an existing font, use these <fontName>_<fontHeightIn-Pixels>: If the <fontName>_<fontHeightInPixels> does not match any of the names above...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2006 Polycom, Inc. 133 4.6.1.17 Bitmaps <bitmaps/> Bitmaps used by the phone are defined in this section. 4.6.1.17.1 Platform <IP_300/>, <IP_400/>, <IP_500/>, <IP_600/> and <IP_4000/...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2006 Polycom, Inc. 135 4.6.1.18.2 Patterns <Patterns/> This section defines patterns for the LED indicators. In the following table, x is the pattern number, y is the step in the pattern. 4.6.1.18.3 Classes &l...
Administrator’s Guide - SoundPoint IP / SoundStation ® IP Optimization 138 Copyright © 2006 Polycom, Inc. Three formats are available for the event timestamp: 4.6.1.19.1 Basic Logging <level/><change/> and <render/> Type Example 0 - seconds.milliseconds 011511.006 -- 1 hour, 15 min...
Administrator’s Guide - SoundPoint IP / SoundStation ® IP Optimization 140 Copyright © 2006 Polycom, Inc. 4.6.1.19.2 Scheduled Logging Parameters <scheduled/> The phone can be configured to schedule certain advanced logging tasks on a periodic basis. These attributes should be set in consultat...
Administrator’s Guide - SoundPoint IP / SoundStation ® IP Optimization 144 Copyright © 2006 Polycom, Inc. 4.6.1.24 Feature <feature/> These settings control the activation or deactivation of a feature at run time. In the table below, x is the feature number. Attribute Permitted Values Interpre...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2006 Polycom, Inc. 155 4.6.2.3.1 Forward All <fwd/> 4.6.2.3.2 Busy <busy/> Calls can be automatically diverted when the phone is busy. 4.6.2.3.3 No Answer <noanswer/> The phone can automatically di...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Optimization Copyright © 2006 Polycom, Inc. 161 4.6.2.7 Attendant <attendant/> These attributes are available on SoundPoint® IP 600 and 601 phones (with an attached Expansion Module) only . The Busy Lamp Field (BLF) / attendant consol...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Session Initiation Protocol (SIP) Copyright © 2006 Polycom, Inc. 163 5 Session Initiation Protocol (SIP) 5.1 Basic Protocols All the basic calling functionality described in the SIP specification is supported. Refer to 5.1.1 RFC and Interne...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Session Initiation Protocol (SIP) Copyright © 2006 Polycom, Inc. 165 Error-Info No Event Yes Expires Yes From Yes In-Reply-To No Max-Forwards Yes Min-Expires No Min-SE Yes MIME-Version No Organization No P-Asserted-Identity Yes P-Preferred-...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Session Initiation Protocol (SIP) Copyright © 2006 Polycom, Inc. 169 5.1.4.6 6xx Responses - Global Failure 5.1.5 Hold Implementation The phone supports both currently accepted means of signaling hold. The first method, no longer recommende...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Session Initiation Protocol (SIP) 170 Copyright © 2006 Polycom, Inc. 5.2 Protocol Extensions The phone supports the following SIP protocol extensions. 5.2.1 RFC and Internet Draft Support ID Title RFC 1321 The MD5 Message-Digest Algorithm R...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Session Initiation Protocol (SIP) Copyright © 2006 Polycom, Inc. 171 5.2.2 Request Support 5.2.3 SIP for Instant Messaging and Presence Leverag- ing Extensions The phone is compatible with the Presence and Instant Messaging features of Micr...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Session Initiation Protocol (SIP) 172 Copyright © 2006 Polycom, Inc. 5.2.5 Bridged Line Appearance Signaling A bridged line is an address of record managed by a server. The server allows multiple end points to register locations against the...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Appendix 1 Copyright © 2006 Polycom, Inc. 173 6 Appendix 1 6.1 Trusted Certificate Authority List The following certificate authorities are trusted by the phone by default. ABAecom (sub., Am. Bankers Assn.) Root CA ANX Network CA by DST Ame...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Appendix 1 Copyright © 2006 Polycom, Inc. 175 Verisign Class 4 Public Primary Certification Authority - G2 Verisign Class 4 Public Primary Certification Authority - G3 Verisign/RSA Commercial CA Verisign/RSA Secure Server CA 6.2 Miscellaneo...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Appendix 1 176 Copyright © 2006 Polycom, Inc. Configuration File Changes In the <bitmaps> section of sip.cfg , find the end of each model's bitmap list and add your bitmap to the end; do not include the .bmp extension: <bitmaps>...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Appendix 2 Copyright © 2006 Polycom, Inc. 177 7 Appendix 2 7.1 Third Party Software Attribution The following third party software products are part of the Session Initiation Protocol (SIP) application. Ares: Copyright 1998 by the Massachus...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Appendix 2 178 Copyright © 2006 Polycom, Inc. 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written perm...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Appendix 2 Copyright © 2006 Polycom, Inc. 179 3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software writ-ten by Eric Young (eay...
Administrator’s Guide - SoundPoint ® IP / SoundStation ® IP Appendix 2 180 Copyright © 2006 Polycom, Inc. Expat: Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd and Clark Cooper Permission is hereby granted, free of charge, to any person obtaining a copy of this software and asso...
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