Nortel P0919438 02 - Manuals

2 P0919438 02 Call Center Supervisor Guide Copyright © 2001 Nortel Networks All rights reserved. 2001. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, ...

3 Call Center Supervisor Guide Call Center Supervisor Guide Call Center is an application that handles incoming calls as efficiently and economically as possible. Call Center answers calls, then routes the calls to agents in a skillset that most closely matches the needs of the caller. If there are ...

Call Center Supervisor Guide 5 Call Center Supervisor Guide Logging off Log off when you complete your shift or will be away from your telephone for an extended period, log off. 1. From the display that shows your name on the top line, press OUT . The date and time display appears. If OUT does not a...