Page 3 - Contents; Nortel Networks Software License Agreement
3 i2050 Software Phone Installation Guide Contents Nortel Networks Software License Agreement 7 Preface 9 Symbols used in this guide 9 Acronyms 9 Related publications 10 How to get help 10 Chapter 1Introduction 11 Chapter 2Installing the i2050 Software Phone 13 Hardware and software requirements 13 ...
Page 5 - Figures
5 i2050 Software Phone Installation Guide Figures Figure 1 Primary Interface with retracted trays 34 Figure 2 Local Directory Quick Access 34 Figure 3 Retracted Tray 35 Figure 4 Number Pad Tray 35 Figure 5 Lines Tray 36 Figure 6 Combo Tray 36 Figure 7 Local Directory Quick Access Tray 37 Figure 8 Sy...
Page 8 - Nortel Networks Software License Agreement
8 Nortel Networks Software License Agreement P0988431 Issue 03 5 DISCLAIMER OF WARRANTY: THE SOFTWARE IS PROVIDED ON AN “AS IS” BASIS. NORTEL DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS RELATING TO THE SOFTWARE, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNES...
Page 9 - Preface; Symbols used in this guide
9 i2050 Software Phone Installation Guide Preface This guide describes how to install the Nortel Networks i2050 Software Phone. Review this guide before installing, upgrading, or modifying the i2050 Software Phone. This guide also contains information regarding the Nortel Networks USB Audio Kit. Thi...
Page 10 - 0 Preface; Related publications; Programming Operations Guide; How to get help; USA and Canada
10 Preface P0988431 Issue 03 Related publications The following documents provide additional information about configuring and using IP telephones: • Programming Operations Guide • IP Telephony Configuration Guide • Software Keycode Installation Guide After you have successfully installed the i2050 ...
Page 12 - 2 Chapter 1 Introduction
12 Chapter 1 Introduction P0988431 Issue 03 • user selectable ringing device to alert the user to incoming calls through speakers when the headset is not being worn • supports G.723, G.729 and G.711 codecs for a operation at a variety of network connection speeds The intuitiveness of the i2050 Softw...
Page 13 - Hardware and software requirements; Minimum PC requirements
13 i2050 Software Phone Installation Guide Chapter 2Installing the i2050 Software Phone This section describes how to install the Nortel Networks i2050 Software Phone and the Nortel Networks USB Audio Kit. Hardware and software requirements Minimum PC requirements • Pentium® Pro 200 MHz • 128 MB mem...
Page 14 - 4 Chapter 2 Installing the i2050 Software Phone; USB Audio Kit; In the box; Power Source: USB power provided from computer
14 Chapter 2 Installing the i2050 Software Phone P0988431 Issue 03 USB Audio Kit Operation of the i2050 Software Phone requires the use of the Nortel Networks USB Audio Kit. The USB Audio Kit provides a high quality predictable audio interface which is highly optimized for telephony applications. Th...
Page 15 - Chapter 2 Installing the i2050 Software Phone 15; Installing the USB Audio Headset; Connect the headset cord to the RJ9 jack on the adaptor.; USB FAQ; I don't have enough USB ports available, can I use a USB hub?
Chapter 2 Installing the i2050 Software Phone 15 i2050 Software Phone Installation Guide Installing the USB Audio Headset 1 Connect the coiled lower cord to the headset cord with the Quick Disconnect connector. Ensure the Quick Disconnect is securely fastened. 2 Connect the headset cord to the RJ9 j...
Page 16 - 6 Chapter 2 Installing the i2050 Software Phone; Installing the i2050 Software Phone; To install using the i2050 Software Phone CD
16 Chapter 2 Installing the i2050 Software Phone P0988431 Issue 03 Installing the i2050 Software Phone There are two methods you can use to install the Software Phone. The installation method you use depends on the type of Communications Server you have. • On a Business Communications Manager system...
Page 17 - Chapter 2 Installing the i2050 Software Phone 17; “Additional installation; Additional installation steps for Windows 2000
Chapter 2 Installing the i2050 Software Phone 17 i2050 Software Phone Installation Guide 4 In the URL address field, type the Business Communications Manager IP address, including the port number 6800. For example: HTTP://10.10.10.1:6800 5 On the Unified Manager front page, click the Install Clients...
Page 18 - 8 Chapter 2 Installing the i2050 Software Phone; Installing the Windows QoS Packet Scheduler; To install the QoS Packet Scheduler:; Installing the Nortel Networks i2050 QoS Service; Exit any programs that are running.; Double click on the Setup icon in this directory.
18 Chapter 2 Installing the i2050 Software Phone P0988431 Issue 03 Installing the Windows QoS Packet Scheduler To install the QoS Packet Scheduler: 1 In the Windows Control Panel, click Network and Dialup Connections. 2 Right click the Local Area Connection for the device to be used and click Proper...
Page 19 - Chapter 2 Installing the i2050 Software Phone 19; Communications Server configuration
Chapter 2 Installing the i2050 Software Phone 19 i2050 Software Phone Installation Guide Installing the Nortel Networks i2050 QoS Service using the Business Communications Manager 1 Exit any programs that are running. 2 Disable any anti-virus programs that are running. 3 Launch your web browser. 4 I...
Page 20 - 0 Chapter 2 Installing the i2050 Software Phone; i2050 Configuration Utility
20 Chapter 2 Installing the i2050 Software Phone P0988431 Issue 03 i2050 Configuration Utility You configure the i2050 Software Phone using the configuration utility. To start the configuration utility using the Control Panel: 1 Click the Start button and then click Settings. 2 Click Control Panel. ...
Page 21 - Chapter 2 Installing the i2050 Software Phone 21; Communications Server
Chapter 2 Installing the i2050 Software Phone 21 i2050 Software Phone Installation Guide Communications Server If your site uses DHCP: 1 Select the Obtain server address automatically option. Using DHCP is the default method of locating the Communications Server. If DHCP is used, no further configur...
Page 22 - 2 Chapter 2 Installing the i2050 Software Phone; Select Sound Devices; Table 1 Select Sound Devices
22 Chapter 2 Installing the i2050 Software Phone P0988431 Issue 03 Select Sound Devices Table 1 Select Sound Devices Attribute Description Headset Microphone Allows you to select the microphone used for making calls. Select USB Audio Device. Headset Speaker Allows you to select the speaker used for ...
Page 23 - Chapter 2 Installing the i2050 Software Phone 23; Server Type; To select your server type:; ACD agents should also select the Enable Symposium option.
Chapter 2 Installing the i2050 Software Phone 23 i2050 Software Phone Installation Guide Server Type To select your server type: 1 Select the option that matches the communications server you are using.For example, select BCM if you are using a Business Communications Manager system. 2 ACD agents sh...
Page 24 - 4 Chapter 2 Installing the i2050 Software Phone; QoS
24 Chapter 2 Installing the i2050 Software Phone P0988431 Issue 03 QoS Use this screen to enable Quality of Service (QoS) support on the i2050 Software Phone. Table 2 Quality of Service (QoS) Attribute Description On Select this option to turn 802.1 QoS on. When you select this option and the QoS Se...
Page 25 - Chapter 2 Installing the i2050 Software Phone 25; This screen is intended for expert users only.; Table 3 Hardware ID
Chapter 2 Installing the i2050 Software Phone 25 i2050 Software Phone Installation Guide Hardware ID Note: This screen is intended for expert users only. Table 3 Hardware ID Attribute Description Hardware ID Do not change the information in the first or last box in the Hardware ID field. The middle ...
Page 26 - 6 Chapter 2 Installing the i2050 Software Phone; Advanced Audio; Table 4 Advanced Audio
26 Chapter 2 Installing the i2050 Software Phone P0988431 Issue 03 Advanced Audio You can use this screen to override the communications server defined values. Note: This screen is intended for expert users only. Note: Changing the values on this screen should be considered a last resort if audio qu...
Page 27 - Chapter 2 Installing the i2050 Software Phone 27; Listener IP; Table 5 Advanced Audio
Chapter 2 Installing the i2050 Software Phone 27 i2050 Software Phone Installation Guide Listener IP This screen identifies the IP addresses and ports where the i2050 Software Phone is listening for UNIStim traffic. You can use this screen to override the port assignments when there is a conflicting...
Page 28 - 8 Chapter 2 Installing the i2050 Software Phone; Trace; This screen can be used to record UNIStim traffic.
28 Chapter 2 Installing the i2050 Software Phone P0988431 Issue 03 Trace This screen can be used to record UNIStim traffic. Note: This screen is intended for Nortel Networks personnel only. Note: For normal operation, the Enable option should be cleared. This disables the Trace feature.
Page 29 - Chapter 2 Installing the i2050 Software Phone 29; About
Chapter 2 Installing the i2050 Software Phone 29 i2050 Software Phone Installation Guide About This screen identifies the version of the i2050 Configuration Utility. This always matches the version of the i2050 Software Phone application.
Page 30 - 0 Chapter 2 Installing the i2050 Software Phone; Accessing the i2050 Software Phone help; Start the i2050 Software Phone.
30 Chapter 2 Installing the i2050 Software Phone P0988431 Issue 03 Accessing the i2050 Software Phone help After you have successfully installed the i2050 Software Phone, you can access the i2050 Software Phone help system. This help system provides detailed information about how to use and configur...
Page 31 - Chapter 2 Installing the i2050 Software Phone 31
Chapter 2 Installing the i2050 Software Phone 31 i2050 Software Phone Installation Guide Registering the i2050 Software Phone on Business Communications Manager If you are using a Business Communications Manager as your communications server, the first time you start the i2050 Software Phone you mus...
Page 32 - 2 Chapter 2 Installing the i2050 Software Phone; Troubleshooting; Application fails to install
32 Chapter 2 Installing the i2050 Software Phone P0988431 Issue 03 Troubleshooting Application fails to install Symptom: During installation the following error message appears: • Error 1931: The Windows Installer service cannot update the system file <filename>. Description: You are trying to...
Page 34 - 4 Chapter 3 i2050 Software Phone interfaces; Primary User Interface; Figure 1 Primary Interface with retracted trays
34 Chapter 3 i2050 Software Phone interfaces P0988431 Issue 03 Primary User Interface The i2050 Software Phone Primary User Interface provides call control and access to other network services. The display area and application buttons are mapped directly from the i2004 Internet Telephone. Therefore,...
Page 35 - Chapter 3 i2050 Software Phone interfaces 35; — Retracted Tray; Figure 3 Retracted Tray
Chapter 3 i2050 Software Phone interfaces 35 i2050 Software Phone Installation Guide The i2050's Enhanced Skin presents a small user interface which can be expanded by selecting various trays. — Retracted Tray — Number Pad Tray — Lines Tray — Combo Tray — Local Directory Quick Access Trays Figure 3 ...
Page 37 - Chapter 3 i2050 Software Phone interfaces 37; alphabetic keys map to numbers as per i2004 dial-pad mapping; Figure 7 Local Directory Quick Access Tray
Chapter 3 i2050 Software Phone interfaces 37 i2050 Software Phone Installation Guide Within the Primary User Interface, the computer keyboard provides hotkeys for one press access to common features: • answer (Enter) • release (F12) • hold (F5) • softkeys/interactive keys (F1-F4) • alphabetic keys m...
Page 38 - 8 Chapter 3 i2050 Software Phone interfaces; System Tray Interface; Figure 8 System Tray Interface
38 Chapter 3 i2050 Software Phone interfaces P0988431 Issue 03 System Tray Interface Many of the i2050 Software Phone features are available from the System Tray Interface. This interface allows you to operate the i2050 Software Phone without interrupting your workflow. For example, you can answer a...
Page 39 - Chapter 3 i2050 Software Phone interfaces 39; Figure 9 System Tray Interface - Local Directory Quick Access
Chapter 3 i2050 Software Phone interfaces 39 i2050 Software Phone Installation Guide Figure 9 System Tray Interface - Local Directory Quick Access Local System Tray Quick Dial List DirectoryLists i2050 icon
Page 40 - 0 Chapter 3 i2050 Software Phone interfaces; Local Directory Interface
40 Chapter 3 i2050 Software Phone interfaces P0988431 Issue 03 Local Directory Interface The i2050 Software Phone Directory Interface allows the user to maintain a personal directory for placing calls. The directory may be stored with the i2050 Software Phone itself (by default in a local file named...
Page 41 - Chapter 3 i2050 Software Phone interfaces 41; Figure 10 Directory interface; Calls can be made by selecting a contact entry and then:
Chapter 3 i2050 Software Phone interfaces 41 i2050 Software Phone Installation Guide Figure 10 Directory interface Calls can be made by selecting a contact entry and then: • right clicking and selecting which of the contact's numbers to call or by • pressing the call function at the top of the direc...
Page 43 - Starting the i2050 Diagnostic Utility; Starting the i2050 Diagnostic Tool using the Start menu; Click the Start button and click Programs.; provide support for the Nortel Networks i2050 Software Phone.
43 i2050 Software Phone Installation Guide Chapter 4Nortel Networks i2050 Diagnostic Utility The Nortel Networks i2050 Diagnostic Utility is intended for use by groups that provide support for the Nortel Networks i2050 Software Phone. This utility provides diagnostic information about: • the i2050 c...
Page 44 - 4 Chapter 4 Nortel Networks i2050 Diagnostic Utility; Starting the i2050 Diagnostic Tool using the command line; To start the i2050 Diagnostic Utility using a command line:; Viewing the diagnostic information; Audio connection data; For audio to be received and transmitted, an RTP stream must be:
44 Chapter 4 Nortel Networks i2050 Diagnostic Utility P0988431 Issue 03 Starting the i2050 Diagnostic Tool using the command line To start the i2050 Diagnostic Utility using a command line, you need to know MS-DOS commands. If you do not know MS-DOS commands, refer to the documentation that came wit...
Page 45 - Chapter 4 Nortel Networks i2050 Diagnostic Utility 45; Table 6 Audio connection data
Chapter 4 Nortel Networks i2050 Diagnostic Utility 45 i2050 Software Phone Installation Guide Table 6 Audio connection data Data Description Stream Volume Volume of the audio stream indicated in percentage. Alerting Volume Volume of the alerting tone indicated in percentage. Audio Started Time the l...
Page 46 - 6 Chapter 4 Nortel Networks i2050 Diagnostic Utility; Session data; Table 7 Session data; Table 8 Current User data
46 Chapter 4 Nortel Networks i2050 Diagnostic Utility P0988431 Issue 03 Session data The session data indicates when a session is started, stopped and in some cases a detailed reason why the application was stopped. The session data information applies to the current user of the i2050 Diagnostic Uti...
Page 47 - Chapter 4 Nortel Networks i2050 Diagnostic Utility 47; Table 9 System data
Chapter 4 Nortel Networks i2050 Diagnostic Utility 47 i2050 Software Phone Installation Guide System Data (All Users) The System Data information applies to all users on the computer. Many individual items can be overridden by a user. To determine a value in use, look first in the Current User Data ...
Page 48 - 8 Chapter 4 Nortel Networks i2050 Diagnostic Utility; Utility Output; Updating the diagnostic information; Updating the diagnostic information manually; viewing information from a file.
48 Chapter 4 Nortel Networks i2050 Diagnostic Utility P0988431 Issue 03 Utility Output This section contains the results saved from the ping and trace route dialog. It only appears if the results have been saved. It is overwritten each time the utility dialog saves its data. Updating the diagnostic ...
Page 49 - Chapter 4 Nortel Networks i2050 Diagnostic Utility 49; Saving the current diagnostic information to a file
Chapter 4 Nortel Networks i2050 Diagnostic Utility 49 i2050 Software Phone Installation Guide Configuring the i2050 Diagnostic Utility to automatically update the diagnostic information To configure the i2050 Diagnostic Utility to automatically update the diagnostic information, you need to set the ...
Page 50 - 0 Chapter 4 Nortel Networks i2050 Diagnostic Utility; Changing the printer settings; Sending an email with the diagnostic information
50 Chapter 4 Nortel Networks i2050 Diagnostic Utility P0988431 Issue 03 Changing the printer settings You can modify printer selection or change the printer setup. 1 On the File menu, click Print Setup. 2 Change the printer settings and then click the OK button. Sending an email with the diagnostic ...
Page 51 - Chapter 4 Nortel Networks i2050 Diagnostic Utility 51; Displaying or hiding the Toolbar; To hide or display the Toolbar:; Displaying or hiding the Status Bar; To hide or display the Status Bar:; Accessing the i2050 Diagnostic Utility help; To access the i2050 Diagnostic Utility help:
Chapter 4 Nortel Networks i2050 Diagnostic Utility 51 i2050 Software Phone Installation Guide Displaying or hiding the Toolbar The i2050 Diagnostic Utility Toolbar provides one click access to several i2050 Diagnostic Utility options. To hide or display the Toolbar: 1 On the View menu, click Toolbar...
Page 52 - 2 Chapter 4 Nortel Networks i2050 Diagnostic Utility; Accessing additional information; To exit from the i2050 Diagnostic Utility:; Table 10 Microsoft Windows Utilities
52 Chapter 4 Nortel Networks i2050 Diagnostic Utility P0988431 Issue 03 Accessing additional information To access additional information about the i2050 Diagnostic Utility: 1 On the Help menu, click About.The About window appears. The About window displays information about the i2050 Diagnostic Uti...
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