Nortel 2007 - Manuals

About the Nortel IP Phone 2007 12 Basic features The IP Phone 2007 supports the following features: • 12 programmable feature soft keys • four soft keys (self-labeled) providing access to a maximum of ten features Note: Your IP Phone 2007 may not be configured to support soft key functionality. Cons...

About the Nortel IP Phone 2007 13 Telephone controls Figure 1 shows the IP Phone 2007 controls. Figure 1: IP Phone 2007. Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume; pre...

About the Nortel IP Phone 2007 14 Telephone display The IP Phone 2007 provides a large, color touch panel display that supports color XML/HTML content through an external application server. Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The key rocks ...

About the Nortel IP Phone 2007 15 The IP Phone 2007 window-based user interface has two display areas: • Application area • Tools/Navigation area Figure 2 shows an example of an idle LCD display screen. Figure 2: IP Phone 2007 LCD display screen Note: The display can differ from the above example. T...

About the Nortel IP Phone 2007 16 • feature soft keys • soft keys Figure 3 shows the Application area. Figure 3: IP Phone 2007 Application area In the Feature area, the soft keys can show either text or icons. Table 1 shows the soft key text and icon equivalents. The text labels are displayed by def...

About the Nortel IP Phone 2007 17 Tools/Navigation area The Tools/Navigation area provides controls for navigating between features and selecting tools. This area is visible and functional at all times. Figure 4 on page 17 shows the Tools/Navigation area. Figure 4: IP Phone 2007 Tools/Navigation are...

About the Nortel IP Phone 2007 18 Touch panel You perform point-and-click operations on your IP Phone 2007 using the touch panel. The touch panel is used with the graphical user interface (GUI) to present soft keys directly on the display. You can activate all Line/DN soft keys and feature soft keys...

About the Nortel IP Phone 2007 19 Calibrate the touch panel You calibrate the touch panel through the Tools menu, which enables you to fine-tune the touch panel. You are prompted to use the stylus to tap three targets. See “To use Touch Panel Setup tool” on page 29 for further information. Stylus Yo...

About the Nortel IP Phone 2007 20 Secure Communication Your IP Phone 2007 supports secure communication using SRTP and a Pre-Shared Key (PSK) media encryption feature. If the feature is enabled, a security icon ( : ) appears on the screen when your call is secured using SRTP (PSK). Contact your syst...

About the Nortel IP Phone 2007 21 To turn Password Protection On/Off Note: 6. Tap the Select soft key. 7. Use the dialpad to enter the new password. 8. Tap the Select soft key to accept the new password. Note: If you are locked out of your IP Phone 2007 or forget your SPCW, contact your system admin...

About the Nortel IP Phone 2007 22 5. Press the Up/Down navigation keys to scroll and highlight one of the following: — Enable Password Protection — Disable Password Protection 6. Choose one of the following: — Yes to accept the selection. — No to return to the Directory menu. 7. Tap the Done soft ke...

Enter and edit text 23 Enter and edit text You can enter and edit text on your IP Phone 2007 using the following methods: • telephone dialpad • soft keys • pop-up keyboard • USB keyboard (optional) The use of any of these methods for text entry depends on the applica-tion. Table 2 shows the applicat...

Enter and edit text 24 When entering IP addresses with the dialpad, the address is entered as xxx*xxx*xxx*xxx, and the telephone translates this to xxx.xxx.xxx.xxx. Edit text using the soft keys You use soft keys to access text when you work with such applications as Personal Directory, Redial List,...

Enter and edit text 25 Enter text using the USB keyboard The USB keyboard, when connected, can be used to enter text in the tools and graphical applications. For number entry in telephone applications (for example, when dialing), the keyboard may be used to enter digits (0–9), as well as * and #. Ot...

Connect the IP Phone 2007 components 26 Connect the IP Phone 2007 components Before you begin Steps 1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset. 2. Choose one of the followi...

Connect the IP Phone 2007 components 27 3. Contact your installation technician for the proper power option. This telephone can be powered by an optional AC adapter or using Power over Ethernet. 4. Thread the cord around the strain relief, retaining hook, and channel provided for a secure power conn...

Configure IP Phone Local Options 28 Configure IP Phone Local Options Your IP Phone 2007 has both local and server-based options. The local options cover the following entries in the Tools menu: • Network Configuration • Local Diagnostics • Touch Panel Setup • Contrast and Brightness • USB Devices • ...

Configure IP Phone Local Options 29 Use Touch Panel Setup The Touch Panel Setup tool calibrates the touch panel and stylus. Calibration is required when stylus taps are not interpreted correctly. To use Touch Panel Setup tool 1. Tap the Tools icon. 2. Tap the Touch Panel Setup soft key. The screen d...

Configure IP Phone Local Options 30 Use Contrast and Brightness The Contrast and Brightness tools are used to alter the physical settings of the display. To use Contrast and Brightness Choose one of the following: — Tap the YES soft key to save the calibration settings and exit to the main display. ...

Configure IP Phone Local Options 32 Use USB Devices The USB Devices menu provides information about the Universal Serial Bus (USB) devices plugged into the USB port in the back of the telephone. 8. To increase the time before the display sleeps (goes black), tap the Up soft key beside the Sleep in l...

Configure IP Phone Local Options 33 To use USB Devices Use TFTP Upgrade The TFTP Upgrade menu is used to upgrade the firmware in the telephone. This menu is for administrator use only. See IP Phones: Description, Installation, and Operation (553-3001-368) for detailed instructions. 1. Tap the Tools ...

Configure IP Phone Local Options 34 Use Preferences Configure individual user preferences using the Preferences tool. The Preferences menu contains the Button Customizing Tool and the Exit soft key. To use Button Customizing Tool Three columns appear, labelled Buttons, Icons, and Labels: 1. Tap the ...

Configure IP Phone Local Options 36 To exit from the Preferences menu or or 6. Choose one of the following: • To apply the changes, tap the Apply soft key. The system responds Saving is in progress and then Saving is complete . • To abandon the changes, tap the Exit soft key. The system responds Sav...

Configure services on the IP Phone 2007 38 • Name Display Format Note: When an option has a sublist, an ellipsis (...) appears after the option. In the Services menu, the current setting for options is marked with a telephone icon. Because this menu comes from the Call Server, use the Up/Down naviga...

Configure services on the IP Phone 2007 39 Adjust volume To adjust the volume, tap the Services soft key, select Telephone Options , and select Volume adjustment… from the menu. Choose one of the following: • Ringer • Handset listen • Handsfree listen • Headset listen • Buzzer To adjust Ringer volum...

Configure services on the IP Phone 2007 40 To adjust Handset listen volume 4. Choose one of the following: — Tap the Select soft key to save the changes and return to the Telephone Options menu. — Tap the Cancel soft key to keep existing settings. 1. Press the Up/Down navigation keys to scroll and h...

Configure services on the IP Phone 2007 41 To adjust the Handsfree listen volume To adjust the Headset listen volume 1. Press the Up/Down navigation keys to scroll and highlight Handsfree listen . 2. Tap the Select soft key. 3. To increase or decrease the volume, choose one of the following: — Tap t...

Configure services on the IP Phone 2007 42 To adjust the Buzzer volume 3. To increase or decrease the volume, choose one of the following: — Tap the Up or Down soft keys. — Press the Up/Down navigation keys. 4. Choose one of the following: — Tap the Select soft key to save the changes and return to ...

Configure services on the IP Phone 2007 43 Adjust display screen contrast There are two ways to adjust the display screen contrast: • Services > Telephone Options menu • Tools menu Telephone Options menu To adjust the LCD display screen contrast, tap the Services soft key, select Telephone Option...

Configure services on the IP Phone 2007 44 Tools menu The Tools menu method lets you adjust the contrast when the phone is not connected to a call server. See “Use Contrast and Brightness” on page 30 for the procedure. Select a language The display is available in multiple languages. The language fo...

Configure services on the IP Phone 2007 45 Tools menu Use the procedure described in “Use Preferences” on page 34 to change the language for the local labels of the graphical user interface. Select Date/Time format Several Date/Time formats are available. Formats are based on the12-hour and 24-hour ...

Configure services on the IP Phone 2007 46 Display diagnostics The Display diagnostics option tests the telephone display screen and indicator lights.To access Display diagnostics, tap the Services soft key, select Telephone Options , and select Display diagnostics from the menu. To select Display d...

Configure services on the IP Phone 2007 47 View telephone information The Set Info option displays the following: • General Information • Set IP Information • Ethernet Information • Server Information To view telephone information, tap the Services soft key, select Telephone Options , and select Set...

Configure services on the IP Phone 2007 48 Configure call log options Use the Call Log option to configure the following preferences: • Incoming Calls — Log Mode — New Call Indication • Preferred Name Match • Area code setup Configure the Callers List log You can configure the Callers List to log al...

Configure services on the IP Phone 2007 49 To log all calls 5. Press the Up/Down navigation keys to scroll and highlight Log unanswered calls . 6. Choose one of the following: — Tap the Select soft key to save the setting. — Tap the Cancel soft key to keep existing settings. 1. Press the Up/Down nav...

Configure services on the IP Phone 2007 50 Configure New Call indication You can configure the IP Phone 2007 to display a message to indicate a new incoming call was received. The default setting is “ON.” To configure New Call indication, tap the Services soft key, select Telephone Options , and sel...

Configure services on the IP Phone 2007 51 Configure Preferred Name Match You can configure the IP Phone 2007 to display the name of the caller as defined in your Personal Directory. The default setting is “OFF.” To configure Preferred Name Match, tap the Services soft key, select Telephone Options ...

Configure services on the IP Phone 2007 52 Configure Area Codes The Area Code Setup menu enables a user to save up to three area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the telephone numb...

Configure services on the IP Phone 2007 53 To edit area code display 6. Choose one of the following: — Tap the Select soft key to save the setting. — Tap the Cancel soft key to keep the existing settings. 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup . 2. Tap the Selec...

Configure services on the IP Phone 2007 54 Choose Ring type The Ring type option sets the telephone ring tone. To choose a ring type, tap the Services soft key, select Telephone Options , and select Ring type… from the menu. To select a Ring type 7. Choose one of the following: — Tap the Select soft...

Configure services on the IP Phone 2007 55 Enable Call Timer The Call Timer measures the length of each call. To enable Call Timer, tap the Services soft key, select Telephone Options , and select Call Timer from the menu. To enable Call Timer Enable OnHook Default Path The OnHook Default Path optio...

Configure services on the IP Phone 2007 56 Change feature soft key labels The Change FeatureKey label option renames the label displayed next to each feature soft key or restores the default labels to the soft keys (collectively or individually). To rename feature soft key labels, tap the Services s...

Configure services on the IP Phone 2007 58 Restore all the default labels To restore all feature soft key labels, tap the Services soft key, select Telephone Options , and select Change FeatureKey labels from the menu. Restore one default label To restore one feature soft key label, tap the Services...

Configure services on the IP Phone 2007 59 Configure Name Display format You can configure the IP Phone 2007 to display the name of the incoming calling party in the following formats: • first name, last name • last name, first name To configure Name Display format, tap the Services soft key, and se...

Configure services on the IP Phone 2007 60 To configure Name Display format 1. Press the Up/Down navigation keys to scroll and highlight Name Display format . 2. Tap the Select soft key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — last name, first name — firs...

Make a call 61 Make a call This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2007. Use Off-hook dialing Use On-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: — Replace th...

Make a call 62 Use Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. To discontinue a handsfree call 4. When the called party answers, lift the handset. 5...

Make a call 63 To mute a handsfree call To switch from Handsfree mode to Handset mode To switch from Handset mode to Handsfree mode To use a headset 1. Press the Mute key. The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation. Lift the handset. 1. Press...

Make a call 64 To switch from Handsfree mode to Headset mode Use the Directory applications You can make calls using various Directory applications available on your IP Phone 2007. The applications include: • Corporate Directory • Personal Directory • Callers List • Redial List Make a call using Cor...

Make a call 65 3. Press the Up/Down navigation keys to scroll and highlight a name in the Corporate Directory. 4. Choose one of the following: — Tap the Dial soft key to dial the resulting number. — If there is no match to the search query, start a new search or change the information in the initial...

Make a call 66 Make a call using Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use Personal Directory, tap the Directory soft key and select Personal Directory . For more information on how to configure and use Pers...

Make a call 67 Make a call using Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To use Redial List, tap the Directory soft key and select Redial List . For information on how to configure and use Redial List, refer to “Redial List” on pa...

Make a call 68 Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial To edit a Predial number 1. Without selecting the line soft key, enter the number to be dialed. 2. Tap a line soft key to dial the number. 3. Lift the Handset when the called party a...

Make a call 69 Use AutoDial Use the AutoDial feature to display, store, and automatically dial telephone numbers. To store an AutoDial number 3. Tap a line soft key to dial the number. 1. Without lifting the handset, tap the appropriate AutoDial soft key. Note: The display screen displays the word “...

Make a call 70 To display an AutoDial number To use AutoDial Activate Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again 1. T...

Make a call 71 To call a Ring Again party when you receive notification To deactivate Ring Again before notification 2. Choose one of the following: — Tap the Ring Again soft key. — Enter the Ring Again Activate FFC. 1. After receiving the notification ring, lift the handset, or if you are using the...

Make a call 72 Redial the last number called Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and au...

Make a call 73 To make a Speed Call Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call 3. Tap the Speed Call Controller soft key again to save the code and number. The flashing i...

Make a call 74 Make a call using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line Make an Intercom call Use the Intercom feature to call a member of your intercom group by tapping the code assigned to each member. To make an Intercom call 3. Dial the Speed C...

Make a call 75 To answer an Intercom call while on a line other than your Intercom group line 1. Choose one of the following keys: — Press the Hold key to put the current call on hold. — Press the Goodbye key to end the call. 2. Tap the Intercom soft key and begin to speak.

Answer a call 76 Answer a call Each incoming call causes the telephone to ring, the line/DN soft key to flash and show a , and the Message Indicator lamp to flash. To answer a call Choose one of the following: • Lift the handset. • Press the Handsfree button located on the left side of the handset. ...

While on an active call 77 While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold, and then answer the second...

While on an active call 78 To return to the original call if the transfer is incomplete Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall 2. Dial the DN number to which the call is to be tr...

While on an active call 79 If the transferred call is not answered, your telephone rings 3. Choose one of the following to start the call timer: — Tap the Transfer soft key. — Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops. 1. Lift the han...

While on an active call 80 Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call Use Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any te...

While on an active call 81 To park a call on a DN other than the System Park DN or your own DN To park a call using the SPRE code or FFC 1. Tap the Park soft key. 2. Dial the DN where you want to park the call. 3. Tap the Park soft key. 1. Choose one of the following: — Tap the Transfer soft key. — ...

While on an active call 82 To retrieve a parked call Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes 1. Lift the handset. 2. Tap t...

While on an active call 83 Display incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information on an incoming call while on a call in progress Trace a Malicio...

While on an active call 84 To use Call Trace without a Call Trace soft key 1. Choose one of the following: — Tap the Transfer soft key. — Tap the Conference soft key. 2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect. or

Incoming calls 85 Incoming calls This section describes features used with incoming calls. Activate Automatic Answerback When the Automatic Answerback feature is active, your set automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To...

Incoming calls 86 To answer an incoming call in another call pickup group 2. Choose one of the following: — Tap the Pickup soft key. — Enter the Pickup Ringing Number FFC. 1. Lift the handset. 2. Tap the Group Pickup soft key or enter the Pickup Group FFC. 3. Dial the pickup group number of the

Incoming calls 87 To answer a call at a specific extension in any pickup group Use Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call 1. Lift t...

Incoming calls 88 To return to the first telephone call If you do not have a Call Waiting soft key 1. Choose one of the following: — Press the Hold key to put the second call on hold. — Press the Goodbye key to end the second call. 2. Tap the line (DN) soft key associated with the first call. 1. Pre...

While away from your desk 89 While away from your desk This section describes features to use when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is in the process of ringing, the call cannot be forwa...

While away from your desk 90 To reinstate Call Forward to the same number Use Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls c...

While away from your desk 91 To deactivate Internal Call Forward To reinstate Call Forward to the same number Use Remote Call Forward Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone. To activate Remote Call Forward Choose one of the foll...

While away from your desk 92 To deactivate Remote Call Forward 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the num...

While away from your desk 93 Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, refer to “Security features” on p...

While away from your desk 94 To unlock your telephone 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FCC remotely, dial your DN. 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the...

Talk with more than one person 95 Talk with more than one person This section describes features that enable conversations between more than two people. Use the Call Join feature Use the Call Join feature to connect a call to a current active call. This creates a conference between the two callers a...

Talk with more than one person 96 Set up a Conference call Use the Conference feature to set up a conference call for three or six people including yourself. The number of people the conference feature supports depends on your telephone configuration. To set up a conference call 1. While on a call, ...

Talk with more than one person 97 If the person you attempt to add to the conference is unavailable Use the Conferee Selectable Displayand Disconnect feature Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active confer...

Talk with more than one person 98 To disconnect a conferee Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members 1. While on a conference call, tap the Conferee Selectable Display soft key until the ...

Talk with more than one person 99 To answer a group call 2. Tap the Group Call soft key or enter the Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The telephone numbers of the group members appear on the display as they answer. When...

Talk with more than one person 100 To end a group call Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call without affecting other members on the call.

Work without interruption 101 Work without interruption This section describes features that provide uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy To deactivate Make Set Busy Choose one of th...

Additional call features 102 Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Use AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your AutoDial soft key to the Central Office after a...

Additional call features 103 Use the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two telephones linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the telephone linked to your telephone Use Call Page Conn...

Additional call features 104 Use Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three-Way Calling. To use Centrex/Exchange Line Switchhook Flash Charge a call or charge a forc...

Additional call features 105 To charge a call in progress 3. Dial the charge account number. 4. When the dial tone sounds, dial the number. 1. Choose one of the following: — Tap the Transfer soft key. — Tap the Conference soft key. 2. Choose one of the following: — Tap the Charge soft key. — Dial th...

Additional call features 106 To charge a call to an account when you transfer a call To charge a call to an account when you add someone to a conference call 1. Tap the Transfer soft key. The call is placed on hold. 2. Choose one of the following: — Tap the Charge soft key — Dial the Call Detail Rec...

Additional call features 107 Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on (see “Use Forced Camp-on feature” on page 108). Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and ca...

Additional call features 108 Use Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on 1. Choose one of the following: — Tap the Override soft key....

Additional call features 109 Answering a call camped-on to your extension 1. Choose one of the following: — Tap the Override soft key. — Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone. You receive a ring/ringback or a busy/engaged signal, depending ...

Additional call features 110 Override a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Relea...

Additional call features 111 Use Radio Page Use the Radio Page feature to page a person and stay on the line until that person answers. The paged person answers the call after entering a special Page Meet-me code from any telephone. To use Automatic Preselection (Meet-me page) To use Automatic Post ...

Additional call features 112 The called party is either busy on the telephone or away from the telephone. To page the called party, there is no need to redial the number of the called party. 1. Tap the Radio Page soft key. A special dial tone sounds. 2. Dial the Radio Paging Access FFC. The ringback...

Additional call features 113 To answer a Radio Page If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone. Use Voice Call Use the Voice Call feature to page another per...

Additional call features 114 To respond to a voice call Your telephone rings once and the caller's voice transmits through your speaker. Lift the handset.

Additional features 115 Additional features Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries. A Personal Directory entry can contain: • last name (up to 24 characters) • first name (up to 24 characters) • telephone numbers (up to 31 characters) To...

Additional features 117 To delete an entry To search for an entry 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Tap the Delete soft key. 3. Choose one of the following: — Tap the Confirm soft key. — Tap the Cancel soft key. 1. Press the Up/Down navigation keys to...

Additional features 118 Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains...

Additional features 119 To delete an entry To delete the entire Callers List Redial List The Redial List feature logs all outgoing calls. Redial List can store up to 20 entries in the list. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls mad...

Additional features 122 Virtual Office When you are away from your office telephone, use the Virtual Office feature to transfer calls, and all of your office telephone features, to a remote telephone. Note 1: Consult your system administrator to verify if the Virtual Office feature is available for ...

Additional features 124 Virtual Office on your office telephone To regain operation of a telephone being used for Virtual Office When activated for Virtual Office by a remote telephone, your office telephone is logged out and is no longer operational. A “Logged Out” message displays on your telephon...

Additional features 125 Virtual Office logout Troubleshoot Virtual Office When you use Virtual Office, error messages can display on-screen. Table 5 lists error messages and actions to correct the causes. 1. Tap the Services soft key. 2. Press the Up/Down navigation keys to scroll and highlight Virt...

Additional features 126 Invalid ID (1) Incorrect User ID entered. Enter correct User ID. User ID is not in Gatekeeper database. Notify system administrator. Invalid ID (2) Incorrect User ID entered. Enter correct User ID. Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Ga...

Additional features 127 Permission Denied (4) Incorrect User ID entered. Enter correct User ID. Attempt to log in to a remote IP Phone 2002 or IP Softphone 2050 from an IP Phone 2007 (some restrictions apply). Go to an IP Phone 2002 or IP Softphone 2050 and try again, or consult your local system ad...

Additional features 128 Media Gateway 1000B The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local Mode. Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check local mode functi...

Additional features 129 Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in ten minutes. Troubleshoot MG 1000...

Additional features 130 Local Mode Invalid ID (1) Gatekeeper unable to find endpoint from Branch User ID. Notify system administrator. Local Mode Invalid ID (2) Branch User ID not found in any equipped Terminal Number (TN). Notify system administrator. Table 6: Troubleshoot MG 1000B (Part 2 of 2) Di...

Hospitality features 131 Hospitality features Hospitality features are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined...

Hospitality features 132 To deactivate an Automatic Wake-Up call To verify the time for the Automatic Wake-Up call 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time ...

Hospitality features 133 Activate Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls. To read meters To change a meter 1. Tap the Message Registration soft key. 2. Dial the room Directory Number (DN). 3. Tap the Message Regi...

Hospitality features 134 To reset a meter to zero Use Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleaning status 5. Tap the Message Registration soft key. 1. Tap the Message ...

Hospitality features 135 Display Room Status Use the Room Status feature to print the status of a room using the Display Module. To read the status of a room 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspectio...

Hospitality features 136 To change the status of a room 2. Dial the Directory Number (DN) of the room. The DN displays followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Clean...

External server applications 138 External server applications Use External Server Applications to access a variety of applications directly from your IP Phone 2007. For more information about the External Server Applications, consult the Nortel IP Phone External Server Applications User Guide.

Flexible Feature Codes (FFC) 139 Flexible Feature Codes (FFC) Use Table 7 to track the FFCs assigned by your system administrator. Table 7: Flexible Feature Codes FFC Feature FFC Feature Automatic Wake-Up Activate Malicious Call Trace Automatic Wake-Up Deactivate Override Automatic Wake-Up Verify Pi...

Regulatory and safety information 141 Regulatory and safety information Table 8 lists EMC compliance for various jurisdictions, while Table 9 lists compliance with Safety standards Note 1: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to pa...

Regulatory and safety information 142 will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more...

Index 143 Index A About the IP Phone 2007 11 Answer a call 76 Attendant Recall 80 AutoDial 69 AutoDial Transfer 102 Automatic Answerback 85 Automatic Wake-Up 131 B Basic features 12 Buzz signal 103 C Calibrate the touch panel 19 Call features and Flexible FeatureCodes 19 Call Forward 89 Call Join 95...

Index 145 Set information 47 Speaker key 14 Speed Call 72 System Speed Call 73 T Telephone display 14 Telephone Options 38 Test Local Mode 128 Timed Reminder Recall 78 Touch panel 18 Cleaning 19 Setup 29 Transfer a call 77 U USB Devices 32 USB keyboard function keys 25 V Virtual Office 122 Virtual O...

Nortel Communication Server 1000 IP Phone 2007 User Guide Copyright © 2006 Nortel Networks. All rights reserved. The Information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and ...