Nortel 2002 - Manuals

About the IP Phone 2002 13 Figure 2 shows the IP Phone 2002. Figure 2: IP Phone 2002 Telephone controls Note: Your IP Phone 2002 may come with optional key caps. Text in parenthesis indicate labels appearing on the key caps. For example, (Services). Use the Volume control bar to adjust the volume of...

About the IP Phone 2002 15 Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — OnHook Default Path — Display diagnostics — Local Dialpad Tone — Ring type — Change feature key label —...

About the IP Phone 2002 18 Telephone display The IP Phone 2002 has two display areas: • The upper display area contains single-line information for items such as caller number, caller name, feature prompt string, user-entered digits, date and time information, and set information. • The lower displa...

About the IP Phone 2002 19 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone. Call features and FFCs must be assigned to your teleph...

Enter and edit text 22 Enter and edit text You can enter and edit text on your IP Phone 2002 using the following methods: • Enter and edit text using the telephone dialpad. • Edit text using the soft keys. Enter text using the dialpad You can use the dialpad to enter text when you use features such ...

Enter and edit text 23 7. Press the Choose soft key to select a symbol. 8. Press the Next soft key to submit your changes. Table 1 describes the soft key editing functions on the IP Phone 2002. Table 1: Editing soft key description Key Description Cancel Action is cancelled. Choose Select a symbol. ...

Connect the IP Phone 2002 components 24 Connect the IP Phone 2002 components Before you begin Steps 1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset. 2. Choose one of the followi...

Connect the IP Phone 2002 components 25 5. Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position. Figure 4 shows connections on the IP Phone 2002. Figure 4: IP Phone connections

Configure options on the IP Phone 2002 27 Use the Telephone Option menu To use the Telephone Option menu: 1. Press the Services key. 2. Press the Up/Down navigation keys to scroll and highlight Telephone Option . 3. Press the Select key. 4. Use the Up/Down navigation keys to scroll and highlight an ...

Configure options on the IP Phone 2002 28 Adjust volume To adjust the volume, press the Services key and select Volume adjustment… from the Telephone Option menu. Choose one of the following: • Ringer • Handset • Handsfree • Buzzer To adjust Ringer volume: 1. Press the Up/Down navigation keys to scr...

Configure options on the IP Phone 2002 29 4. Choose one of the following: — Press the Select key to save the volume level and return to the Telephone Option menu. — Press the Cancel key to keep existing settings. or

Configure options on the IP Phone 2002 30 To adjust Handset listen volume: To adjust the Handsfree listen volume: 1. Press the Up/Down navigation keys to scroll and highlight Handset listen . 2. Press the Select key. 3. To increase or decrease the volume, do one of the following: — Press the Lower/H...

Configure options on the IP Phone 2002 32 To adjust the Headset listen volume: To adjust the Buzzer volume: 1. Press the Up/Down navigation keys to scroll and highlight Headset listen . 2. Press the Select key. 3. To increase or decrease the volume, do one of the following: — Press the Lower/Higher ...

Configure options on the IP Phone 2002 34 Adjust display screen contrast To adjust the LCD display screen contrast, press the Services key and select Contrast adjustment from the Telephone Option menu. Note: If you have a Nortel Networks IP Phone KEM attached to your telephone, adjusting the telepho...

Configure options on the IP Phone 2002 35 Select a language The display is available in multiple languages. To choose a language, press the Services key and select Language… from the Telephone Option menu. To select a language: 1. Press the Up/Down navigation keys to scroll and highlight the desired...

Configure options on the IP Phone 2002 36 Select Date/Time format Several Date/Time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date/time format, press the Services key and select Date/Time… from the Telephone Option menu. To select date and time format: 1...

Configure options on the IP Phone 2002 37 Display diagnostics The Display diagnostics option tests the telephone’s display screen and indicator lights. To access display diagnostics, press the Services key and select Display Diagnostics from the Telephone Option menu. To select Display diagnostics: ...

Configure options on the IP Phone 2002 38 Choose Local DialPad Tone The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key and select Local DialPad Tone fro...

Configure options on the IP Phone 2002 39 Choose Ring type The Ring type… option sets the telephone’s ring tone. To choose a ring type, press the Services key and select Ring type… from the Telephone Option menu. To choose a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one...

Configure options on the IP Phone 2002 40 Enable Call Timer The call timer measures how long you are on each call. To enable call timer, press the Services key and select Call Timer from the Telephone Option menu. To enable Call Timer: 1. Choose one of the following: — To turn on the Call timer, pre...

Configure options on the IP Phone 2002 41 Enable OnHook Default Path The OnHook Default Path option allows you to use a headset or the Handsfree feature to operate your IP Phone while it is on-hook.To enable OnHook Default Path, press the Services key and select OnHook Default Path from the Telephon...

Configure options on the IP Phone 2002 42 Change feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys. To rename feature key labels, press the Services key and select Change feature key labels from the ...

Configure options on the IP Phone 2002 43 Restore the default labels To restore default labels, press the Services key and select Change feature key labels from the Telephone Option menu. 1. Press the Select key. 2. Use the Up/Down navigation keys to scroll and highlight one of the following: a. Res...

Configure options on the IP Phone 2002 44 View set information The set information option displays the following set-specific information: • IP Address • Hardware ID of the IP Phone • Current firmware version To view set information, press the Services key and select Set Info from the Telephone Opti...

Configure options on the IP Phone 2002 45 Configure the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls. The default setting is “Log all calls”. To log unanswered calls only, press the Services key and select Call Log Option from the Telephone O...

Configure options on the IP Phone 2002 46 Configure New Call indication You can configure the IP Phone 2002 to display a message to indicate a new incoming call was received. The default setting is “On”. To configure new call indication, press the Services key and select Call Log Option from the Tel...

Configure options on the IP Phone 2002 47 Configure Preferred Name Match You can configure the IP Phone 2002 to display the name of the caller as defined in your Personal Directory. The default setting is “Off”. To configure Preferred Name Match, press the Services key and select Call Log Option fro...

Configure options on the IP Phone 2002 48 Configure Area Code set-up The Area Code set-up menu enables a user to save up to 3 area codes. When an incoming call arrives with an area code that matches one of the 3 stored area codes, the incoming call number is re-ordered to display the telephone numbe...

Configure options on the IP Phone 2002 49 To edit area code display: 6. Choose one of the following: — Press the Select soft key to save the setting. — Press the Cancel key to keep the existing settings. 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup . 2. Press the Sele...

Configure options on the IP Phone 2002 50 Configure Name Display format You can configure the IP Phone 2002 to display the name of the incoming calling party in the following formats: • first name/last name • last name/first name To configure name display format, press the Services key and select Ca...

Make a call 52 Make a call This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2002. Use Off-hook dialing Use On-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: — Replace th...

Make a call 53 Use Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. 3. Dial the number when the dial tone sounds. 4. When the called party answers, lift ...

Make a call 54 To discontinue a handsfree call: To mute a handsfree call: To switch from Handsfree to Handset mode: To switch from Handset mode to Handsfree mode: Press the Goodbye key. 1. Press the Mute key. The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree con...

Make a call 55 To use a headset: To switch from Handsfree to headset: Use the Directory applications You can make calls using various Directory applications available on your IP Phone 2002. The applications include: • Corporate Directory • Personal Directory • Callers List • Redial List 1. Connect t...

Make a call 56 Make a call using Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers.To use Corporate Directory, press the Directory key ...

Make a call 57 Make a call using Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use Personal Directory, press the Directory key and select Personal Directory . For information on how to configure and use Personal Dir...

Make a call 58 Make a call using Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use Callers List, press the Directory key and select Callers List . For information o...

Make a call 59 Make a call using Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To use Redial List, press the Directory and select Redial List . For information on how to configure and use Redial List, refer to “Redial List” on page 117....

Make a call 60 To edit a Predial number: Use AutoDial Use the AutoDial feature to display, store, and automatically dial telephone numbers. 3. Lift the handset when the called party answers or, if in Handsfree mode, begin to speak. 1. Use the dialpad to enter the number. 2. Choose one of the followi...

Make a call 61 To store an AutoDial number: To display an AutoDial number: 1. Without lifting the handset, press the appropriate AutoDial key. Note: The display screen displays the word “Autodial” next to the appropriate key. 2. Using the dial pad, dial the telephone number (including access code) t...

Make a call 62 To use AutoDial: 1. Lift the handset. 2. Press an AutoDial key in the upper display area to dial the number associated with that key.

Make a call 63 Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: To call a Ring Again party when you receive notifi...

Make a call 64 To deactivate Ring Again before notification: Redial the last number called Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: — Press the RingAgain key a second time. — Press the RingAgain Deactiv...

Make a call 65 Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers. To store a Speed Call number: To make a Speed Call: 1. Press the Speed Call Controlle...

Make a call 66 Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: Make a call using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line: 1...

Make a call 67 Make an Intercom call Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an Intercom call: To answer an Intercom call while on a line other than your Intercom group line: 1. Lift the handset. 2. Press the Intercom key...

Answer a call 68 Answer a call Each incoming call causes the telephone to ring, the LCD indicator to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following: • Lift the handset. • Press the Handsfree button located on the left side of the handset. • Press the li...

While on an active call 69 While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second ...

While on an active call 70 Transfer a call Use the Transfer feature to redirect a call to the appropriate person. To use the Transfer feature to direct a call to a third party: To return to the original call, if the transfer is incomplete: 1. Press the Transfer key. The other party is on hold and a ...

While on an active call 71 Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: 1. Press the Transfer key. The call is put on hold. 2. Dial the number to which the call is being transferred. ...

While on an active call 72 If the transferred call is not answered, your telephone rings: Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call: 1. Lift the handset to reconnect t...

While on an active call 73 Use Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park Extension can be set to automatically park ...

While on an active call 74 To park a call using the SPRE code or FFC: To retrieve a parked call: 1. Choose one of the following. — Press the Transfer key. — Press the Conference key. 2. Dial the Call Park FFC. 3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you wa...

While on an active call 75 Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: 3. Dial the DN where you parked the call. Note: If a p...

While on an active call 76 Display incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information on an incoming call while on a call in progress: Trace a Malici...

While on an active call 77 To use Call Trace without a Call Trace key: 1. Choose one of the following: — Press the Transfer key. — Press the Conference key. 2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect. or

Incoming calls 78 Incoming calls This section describes features that are used with incoming calls. Activate Automatic Answerback When the Automatic Answerback feature is active, your set automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message se...

Incoming calls 79 To answer an incoming call in another call pickup group: To answer a call at a specific extension in any pickup group: 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. 1. Lift the handset. 2. Press the Group Pickup key or enter the Pick...

Incoming calls 81 Use Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: To return to the first telephone call: 1. When the incoming call tone...

Incoming calls 82 If you do not have a Call Waiting key: 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call. (Goodbye)

While away from your desk 83 While away from your desk This section describes features to use when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is ringing, the call cannot be forwarded. To forward y...

While away from your desk 84 To reinstate Call Forward to the same number: Use Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls ...

While away from your desk 85 To deactivate Internal Call Forward: To reinstate Call Forward to the same number: Use Remote Call Forward Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone. To activate Remote Call Forward: Choose one of the f...

While away from your desk 86 To deactivate Remote Call Forward: 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press the # key. (Do not perform steps 6 and 7). 6. Dial the number to which calls are being forwarded. If calls are forwa...

While away from your desk 87 Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, please refer to “Security feature...

While away from your desk 88 To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password . 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your DN. (Goodbye)

Talk with more than one person 89 Talk with more than one person This section describes features that enable conversations between more than two people. Use the Call Join feature Use the Call Join feature to connect a call to a current active call. This creates a conference between the two callers a...

Talk with more than one person 90 Set up a Conference call Use the Conference feature to set up a conference call for three or six people including yourself. The number of people the conference feature supports depends on your telephone's configuration. To set up a conference call: If the person you...

Talk with more than one person 92 Use the Conferee Selectable Displayand Disconnect feature Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: To disconnect a conferee: 1. While on a confer...

Talk with more than one person 93 Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: 3. Choose one of the following: — For a single conferee, press the Goodbye key. If configured, the Conference ...

Talk with more than one person 94 To answer a Group Call: 2. Press the Group Call key or enter the Group Call FFC . — The feature automatically calls all group members. The icon flashes until all members answer. — The telephone numbers of the group members appear on the display as they answer. When ...

Talk with more than one person 95 To end a Group Call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call. (Go...

Work without interruption 96 Work without interruption This section describes a feature that provides uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: To deactivate Make Set Busy: Choose one of...

Additional call features 97 Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Use AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your AutoDial key to the Central Office after a Trunk...

Additional call features 98 Use the Buzz feature Use the Buzz feature to notify another person of a call, a visitor, or a request. Two telephones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the telephone linked to your telephone: Press th...

Additional call features 99 Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. Note: A Page key on an attendant console overrides and disconnects the telephones. The telephones must re-access the page trunk. To connect to Cal...

Additional call features 100 Use Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three-Way Calling. To use Centrex/Exchange Line Switchhook Flash: Charge a call or charge a for...

Additional call features 101 To charge a call in progress: 2. Press the Charge key or dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dial tone sounds, dial the number. 1. Choose one of the following: — Press the Transfer key. — Press the Conference key. 2. Choose ...

Additional call features 102 To charge a call to an account when you transfer a call: 1. Press the Transfer key. The call is on hold. 2. Choose one of the following: — Press the Charge key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After the dial tone, dial the numb...

Additional call features 103 To charge a call to an account when you add someone to a conference call: 1. Press the Conference key. The call is placed on hold. 2. Choose one of the following: — Press the Charge key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the...

Additional call features 104 Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: ...

Additional call features 105 Use Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: Answering a call camped-on to your extension: You receive a...

Additional call features 106 Override a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: 1. Dial a telephone number and receive a busy signal. 2. Choose one of the following: — Press the Override key. — Enter the Override F...

Additional call features 107 Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release in an established state: Use Radio Page Use an Radio Page feature to page a person and stay on the line until they answer. The paged ...

Additional call features 108 To use Automatic Post selection: The called party is either busy on the telephone or away from their desk. To page the called party, there is no need to redial the number of the called party. 4. If your call goes unanswered for a preset time period and a 15-second high- ...

Additional call features 109 To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone. Use Voice Call Use the Voice Call feature to page another pe...

Additional call features 110 To respond to a voice call: Your telephone rings once and the caller's voice transmits through your speaker. Lift the handset.

Additional features 111 Additional features Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries. A Personal Directory entry can contain: • last name (up to 24 characters) • first name (up to 24 characters) • telephone numbers (up to 31 characters) To...

Additional features 113 To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm key. — Press the Cancel key. or

Additional features 114 To search for an entry: Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. When the list is full, the system over-writes the oldest entry. Use the Callers List feature to review missed calls and to dial calls. ...

Additional features 116 To delete the entire Callers List: 1. Press the Delete key. 2. Choose one of the following: — Yes to delete entire Callers List. — No to return to the previous screen. or

Additional features 117 Redial List The Redial List feature logs all outgoing calls. Redial List can store up to 20 entries in the list. When the list is full, the system over-writes the oldest entry. Use the Redial List feature to review calls made and to redial previously dialed calls. The Redial ...

Additional features 119 Virtual Office When you are away from your office telephone, use the Virtual Office feature to transfer calls, and all of your office telephone’s features, to a remote telephone. Note 1: Consult your system administrator to verify if the Virtual Office feature is available fo...

Additional features 121 Virtual Office on your Remote telephone The following figures show various IP Phones logged on to an IP Phone 2002 using Virtual Office. Figure 5: Logged on to an IP Phone 2002 Figure 6: Logged on to an IP Phone 2002 using an IP Phone 2004

Additional features 122 Figure 7: Logged on to an IP Phone 2002 using an IP Softphone 2050. A User information line appears on all displays listing the number of your office telephone. Virtual Office on your Office telephone When activated for Virtual Office by a remote telephone, your office teleph...

Additional features 123 To regain operation of a telephone being used for Virtual Office: Virtual Office logout To log out from a remote telephone: Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: a. Press the Home key. b. Enter your User ID a...

Additional features 124 Troubleshoot Virtual Office When you use Virtual Office, error messages may display on-screen. Table 2 lists error messages and actions to correct the causes. Table 2: Troubleshoot Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP...

Additional features 125 Locked from Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote telephone has no Station Control Password. Notify system admini...

Additional features 126 Media Gateway 1000B The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local mode. Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check local mode functi...

Additional features 127 Test Local Mode Use Test Local Mode to check local mode functionality (make and receive telephone calls). This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode aft...

Hospitality features 129 Hospitality features Hospitality features are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined...

Hospitality features 130 To quit an Automatic Wake-Up call: To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a...

Hospitality features 131 Activate Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls. To read meters: To change a meter: 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the Message Registration key. 1. P...

Hospitality features 132 To reset a meter to zero: 5. Press the Message Registration key. 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the * key. 4. Press the Message Registration key.

Hospitality features 133 Use Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleaning status: 1. Press the Room Status key. 2. Dial the DN for the room for which the cleaning stat...

Hospitality features 134 Display Room Status Use the Room Status feature to print the status of a room using the Display Module. To read the status of a room: 6. Press the Room Status key. 1. Press the Room Status key. 2. Dial the DN for the room. The DN displays followed by a two-digit code.The fir...

Hospitality features 135 Changing the status of a room: 1. Press the Room Status key. 2. Dial the DN for the room. The DN displays followed by a two-digit code.The second digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the roo...

Accessories 138 Accessories IP Phone Key Expansion Module (KEM) The Nortel Networks IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2002. You can connect up to two KEMs to your IP Phone 2002, providing a t...

Terms you should know 139 Terms you should know Attendant A telephone operator in your organization. AutoDial A telephone number programmed on the AutoDial key for one- touch dialing. Callers List A list of all incoming calls (maximum 100 entries). Calling Party Name Display (CPND) Information appea...

Terms you should know 141 Hold key A fixed key used to place an active call on hold. Information display Any display of call activity, lists, prompts, and status of calls. On the IP Phone 2002, the information area is a 1-line by 24-character display. If the text message exceeds this area, a scroll ...

Terms you should know 142 More.. An option allowing access to the multiple layers of the soft keys. Soft keys are the four keys located directly below the display area. Mute key A fixed key used to listen to the caller without transmitting. Navigation keys Up/Down and Left/Right keys used to scroll ...

Terms you should know 144 Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. The layers are accessed through the More.. key. These keys are also used to configure parameters in the Tel...

Terms you should know 145 User Interface Screen displays that interact with the end user as a result of an action or event. Volume control bar A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, speaker and the Handsfree feature.

Index 147 Index A About the IP Phone 2002 11Answer a call 68Attendant 139Attendant Recall 72AutoDial 60, 139AutoDial Transfer 97Automatic Answerback 78Automatic Wake-Up 129 B Basic features 11Buzz feature 98 C Call features and Flexible Feature Codes 19Call Forward 83Call Join 89Call Page 99Call Pag...

Nortel Networks Communication Server 1000 IP Phone 2002 User Guide Copyright © 2004 Nortel Networks All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant...