Page 2 - LIABILITY DISCLAIMER; NIVERGE
NEC Unified Solutions, Inc. LIABILITY DISCLAIMER NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained ...
Page 6 - AIM
Page iv UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Chapter 18 Call Accounting.................................................................................................................................. 1 AIM WorX ™ ...................................................
Page 7 - Chapter 1 Introduction; Overview of NEC; In 1993, NEC introduced a new corporate logo:
UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 1-1 Issue 6 Chapter 1 Introduction Overview of NEC NEC Corporation was founded in 1899. NEC worldwide is built on a strong tradition and global heritage. NEC was created out of a joint venture between Western Electric from Americ...
Page 8 - The Invention Age
Chapter 1 Introduction Page 1-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 The Invention Age NEC began its solid tradition with some of the first manual telecommunications systems in Japan. During the Invention Age, NEC had achieved the following: In 1900 - NEC began m...
Page 9 - The Information Age; Worldwide Leadership; Components; Very Large Scale Integrated (VLSI) memories
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 1-3 Issue 6 The Information Age Once again, NEC is delivering powerful communications systems. Systems that interface today’s computers and telephones deliver a broad spectrum of integrated answers to today...
Page 10 - Communications; Telephone company switching systems; Social Contributions; People
Chapter 1 Introduction Page 1-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Communications NEC is one of the world’s top suppliers in the production and distribution of communications equipment. With billions of dollars in sales, NEC is not the largest manufacturer of c...
Page 11 - Assets
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 1-5 Issue 6 Assets NEC’s ability to manufacture and market its offerings depends in large part on its ability to remain profitable. With a substantial revenue base worldwide, NEC has built a strong financia...
Page 12 - Revenues; Transmission Hardware & Software
Chapter 1 Introduction Page 1-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 NEC Unified Solutions, Inc. Established (PRIVATE) 1963, as a subsidiary of NEC Corporation, Tokyo, Japan Headquarters 6555 North State Highway 161 Irving, Texas 75039-2402 PHONE: (214) 262-2000 ...
Page 13 - PUBLIC NETWORKING
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 1-7 Issue 6 Major Product Areas PUBLIC NETWORKING Asynchronous Transfer Mode (ATM) Switching Broadband Access Systems Digital Loop Carrier Systems Fiber Optic Transmission Systems Microwave Radio Systems Ne...
Page 14 - Vertical Markets; Competitive Benefits and Advantages; Network Integration
Chapter 1 Introduction Page 1-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Vertical Markets The U NIVERGE NEAX 2000 IPS is a full-featured IP based communications system that addresses the telecommunications market by providing a rich feature set of both Key and PBX fe...
Page 18 - The illustration below shows a typical system layout.; Station to Station Connection; Maintenance; MATWorX IPS is used as the maintenance program for the; PSTN
Chapter 1 Introduction Page 1-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 The illustration below shows a typical system layout. Station to Station Connection For DtermIP to DtermIP connection (Peer to Peer connection), the voice data is transmitted and received direc...
Page 19 - Reduced Hardware with IP based Architecture; High Density Line/Trunk Cards
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 1-13 Issue 6 Hybrid System of IP (peer-to-peer connection) and TDM Switching The U NIVERGE NEAX 2000 IPS supports both pure IP switching (peer-to-peer connections) and Time Division Switching (TDM). The pur...
Page 20 - Universal Slot; The; Dual MP System; The system complies with dual control system on Main Processor.; IPS DM
Chapter 1 Introduction Page 1-14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Universal Slot One PIM provides 12 card slots for Line/Trunk (LT). Also, these card slots can be used for Application Processor (AP) cards without complicated limitations. As this makes easy qu...
Page 21 - IPS DML; IPS DMR; No MN Alarm Indication; System Outline for Remote PIM; not; supported at the Remote Site.
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 1-15 Issue 6 U NIVERGE NEAX IPS DML The U NIVERGE NEAX IPS DML ( Internet Protocol Server Distributed Model Local) is a U NIVERGE NEAX IPS DM that has been optimized for Small Office Stand Alone IP Solution...
Page 22 - Advantages of Remote PIM; Installation Methods; Remote PIM over IP with Survivability
Chapter 1 Introduction Page 1-16 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Advantages of Remote PIM The system regards the terminals accommodated in both Main Site and Remote Site as the extensions in the same office. Therefore, the service transparency is superior to...
Page 23 - Stand Alone System Capacity; Capacity Per PIM Note
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 1-17 Issue 6 Stand Alone System Capacity IPS System Capacity (Single MP System) Capacity Per PIM Note Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 PIM8 64 128 192 256 320 384 448 512 (No. of Ports) LT Card (No. ...
Page 24 - IPS System Capacity (Single MP System cont’d)
Chapter 1 Introduction Page 1-18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 IPS System Capacity (Single MP System cont’d) Capacity Per PIM Note Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 PIM8 Attendant Terminal (Dterm ATT Position) Max. 8 sets per system SMDR Interface Ma...
Page 25 - Capacity Per PIM Note
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 1-19 Issue 6 IPS System Capacity (Dual MP System) Capacity Per PIM Note Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 PIM8 64 128 192 256 320 384 448 512 (No. of Ports) LT Card (No. of Cards) 11 23 35 47 59 71 83...
Page 27 - IPS DM/IPS DML System Capacity
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 1-21 Issue 6 IPS DM/IPS DML System Capacity Capacity Per MC Number of PHYSICAL MODULAR CHASSIS 1 2 No. of ports 56 112 LT card Note 1 No. of cards 7 14 No. of ports Max. 256 ports per system AP card No. of ...
Page 28 - IPS DM/IPS DML System Capacity Cont; IPS DML only supports a maximum of 128 IP stations IPS DML
Chapter 1 Introduction Page 1-22 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 IPS DM/IPS DML System Capacity Cont Capacity Per MC Number of PHYSICAL MODULAR CHASSIS 1 2 Built-in Router Max. 1 card per Site DTMF Sender Max. 32 circuits per system DTMF Receiver 16 32 SN716...
Page 29 - IP Remote Network Capacity; Total System Capacity (Main plus Remote); Item; Remote PIM networks using the IPS DML as the main are not supported.
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 1-23 Issue 6 IP Remote Network Capacity Total System Capacity (Main plus Remote) Item Capacity LT Ports 1020 AP Ports 256 Analog Single Line Tel. + Dterm 980 IP PAD (No. of Channel) 256 Dterm IP/Dterm IP IN...
Page 30 - IPS DMR Capacity; channels from 8 to 32 using the 8IPLA w/24IPLA.
Chapter 1 Introduction Page 1-24 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 IPS DMR Capacity Capacity Per MC Number of PHYSICAL MODULAR CHASSIS 1 2 No. of ports 56 112 LT card Note 1 No. of cards 7 14 No. of ports Max. 256 ports per network AP card No. of cards 7 14 IP...
Page 31 - Chapter 2 System Architecture; 000 IPS family consists of the IPS, IPS DM, IPS DML and IPS DMR.; Voice and Data Switching; Hardware Architecture; 000 IPS systems employ the latest advancements in Large Scale
UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 2-1 Issue 6 Chapter 2 System Architecture The U NIVERGE NEAX 2000 IPS family consists of the IPS, IPS DM, IPS DML and IPS DMR. These U NIVERGE NEAX 2000 Internet Protocol Servers fuse existing NEC technologies with dynamic advanc...
Page 32 - Hardware Design
Chapter 2 System Architecture Page 2- 2 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Hardware Design The U NIVERGE NEAX 2000 IPS hardware is designed to provide the best of the following: Flexibility Capacity Reliability Optimum use of space Minimal environmental require...
Page 34 - 000 IPS System Configuration
Chapter 2 System Architecture Page 2- 4 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 U NIVERGE NEAX 2000 IPS System Configuration The U NIVERGE NEAX 2000 IPS consists of single or multiple Port Interface Modules (PIM) depending on the system configuration, and there are ...
Page 35 - Module and Installation Hardware; Modules
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 2-5 Issue 6 Module and Installation Hardware The U NIVERGE NEAX 2000 IPS is comprised of up to 8 Port Interface Modules (PIM’s). For installing the PIM’s in various installation methods, additional i...
Page 36 - Installation Hardware; Hanger Assembly; Installation
Chapter 2 System Architecture Page 2- 6 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Installation Hardware Base/Top Assembly The Base/Top Assembly includes a Base Unit and a Top Cover for the PIM. One Base/Top Assembly is required for each PIM stack. The Base Unit also s...
Page 37 - 000 IPS SYSTEM POWER SUPPLY
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 2-7 Issue 6 U NIVERGE NEAX 2000 IPS SYSTEM POWER SUPPLY AC/DC Power Supply The AC/DC Power Card is mounted in the left side of each PIM. The AC/DC Power card provides power to all circuit cards, whic...
Page 38 - Cabling; The internal and external cabling for the; Internal Cabling; BATT CA INT
Chapter 2 System Architecture Page 2- 8 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Cabling The internal and external cabling for the U NIVERGE NEAX 2000 IPS is as follows: Internal Cabling BUS Cable The BUS Cable provides a connection between PIM’s for I/O Bus, PCM Bus...
Page 39 - External Cabling; IP Connection
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 2-9 Issue 6 External Cabling IP Connection MP with PZ-M606-A and IP PAD Name Code Qty Remarks IP TRK BUS CA 1/VCT IP TRK BUS Cable 0.1m (0.33ft) (Included in SPN-16VCTA IP PAD) IP Trunk (H.323, CCIS ...
Page 40 - External Alarm Display; External Alarm Display Panel
Chapter 2 System Architecture Page 2- 10 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Built-in SMDR/MCI on MP The MP card provides RS-232C interface ports for SMDR/MCI connection. No. 0/1 Port: Async. : 1200/2400/4800/9600/19200 bps Connection to SMDR is made on a port b...
Page 41 - IPS DM/IPS DML/IPS DMR System Configuration
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 2-11 Issue 6 U NIVERGE NEAX IPS DM/IPS DML/IPS DMR System Configuration IPS DM/IPS DML Modular Chassis (MC) The U NIVERGE NEAX IPS DM consists of one to three MODULAR CHASSIS depending on the system ...
Page 43 - and the 6 slot chassis must be PIM 0.
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 2-13 Issue 6 Modular Chassis (MC) Installation The MODULAR CHASSIS can be installed on the desktop or into the 19-inch rack only . Modular Chassis (MC) and Bracket The following tables show the name ...
Page 44 - System Power Supply and Cooling Fan; per MODULAR CHASSIS
Chapter 2 System Architecture Page 2- 14 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 System Power Supply and Cooling Fan AC/DC Power Supply The AC/DC Power Card is mounted in the rear side of each MODULAR CHASSIS. The AC/DC Power card provides power to all circuit cards...
Page 45 - Software Architecture; below are the System/Expansion Packages available with the; System Packages
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 2-15 Issue 6 Software Architecture The U NIVERGE NEAX 2000 IPS systems offer very attractive system starting points. Listed below are the System/Expansion Packages available with the U NIVERGE NEAX 2...
Page 47 - IP REMOTE PIM PACKAGES; DMR Package for Remote PIM.; UNIV IPS DMR Expansion Module
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 2-17 Issue 6 IP REMOTE PIM PACKAGES Description Remarks UNIV IPS DMR SYS PKG-E IPS DM(E) UNIV PIMMJ SPN-CP31-C (CPU) PZ-M606-A SPN-8IPLA IP PAD-C AC CORD-E-U Rack Mount Kit 24 Port Patch Panel DMR Pa...
Page 48 - Software Keys/Licenses; Description; Dterm IP Software Seat Licenses
Chapter 2 System Architecture Page 2- 18 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Software Keys/Licenses The U NIVERGE NEAX 2000 IPS systems offer both TDM Software Keys and Peer-to-Peer IP Seat Licenses, which are designed with modularity in mind. This approach allo...
Page 49 - Chapter 3 System Highlights; Processors; Name Code
UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 3-1 Issue 6 Chapter 3 System Highlights Processors The U NIVERGE NEAX 2000 IPS, IPS DM, IPS DML and IPS DMR are distributed multiprocessor systems. Their control system consists of a Main Processor (MP), Firmware Processors (FP),...
Page 50 - Major specifications and functionality of the; 000 IPS MPs are shown below; Modem on the CP31 is for Stand Alone mode IPS DML only; BS01 Function
Chapter 3 System Highlights Page 3- 2 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Major specifications and functionality of the U NIVERGE NEAX 2000 IPS MPs are shown below : Item PN-CP24-C PN-CP27-A PN-CP31-C Central Processing ElanSC520 System Memory Flash ROM (16MB), ...
Page 51 - System Capacity for Application Processor Card:
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 3-3 Issue 6 Application Processor (AP) Application Processors communicate directly to the MP, bypassing the FP. Features such as SMDR, Property Management System (PMS), Digital Trunks (T1), CCIS, etc. ...
Page 52 - Reliability and Availability
Chapter 3 System Highlights Page 3- 4 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Reliability and Availability Mean Time Between Failures (MTBF) The MTBF represents the minimum time frame in which a failure of any common equipment --such as processors, memory, switching...
Page 53 - IPS DM PIMMF
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 3-5 Issue 6 Reliability and Availability Chart (Cont.) Reliability Description Fit MTBF Years MTBF Minute MTTR Minute Availability PN-2ILCA 5849 19.5 10256220 5 99.999951% PN-8DLCP 1848 61.77 32488549 ...
Page 54 - Reliability
Chapter 3 System Highlights Page 3- 6 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Reliability and Availability Chart (Cont.) Reliability Description Fit MTBF years MTBF Minute MTTR Minute Availability DTR-1-1 TEL 1359 84 44180640 5 99.999989% DTR-1HM-1 TEL 2718 42 22090...
Page 55 - replacement of the faulty circuit board.; Reliability Calculations; Reliability Calculation; Availability Calculations; MTBF
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 3-7 Issue 6 Mean Time To Repair (MTTR) The Mean Time To Repair has been studied with the following conditions: 1. A mid to high-level technical person will attend to the site for the detection of the f...
Page 56 - System Traffic; Traffic Load; BHCA of the; Number of PIM’s
Chapter 3 System Highlights Page 3- 8 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 System Traffic In regards to the traffic capacity of electronic PABX, two kinds of descriptions are usually employed. One is Busy Hour Call Attempts (BHCA), which relates to the ability of...
Page 57 - Traffic Capacity In Erlang (For TDM Circuits); Calculation Procedure; When assuming the external and internal traffic is even.
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 3-9 Issue 6 Traffic Capacity In Erlang (For TDM Circuits) Calculation Procedure TDSW LC Internal Traffic (I-erl) LC STA LC External Traffic COT (E-erl) C.O. Total system traffic capacity (T-erl) is obt...
Page 58 - Traffic Capacity per Line (For TDM Circuits); Number of Trunks; Outgoing: outgoing ccs traffic
Chapter 3 System Highlights Page 3- 10 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Traffic Capacity per Line (For TDM Circuits) Traffic capacity per line (erl/L) can be calculated in accordance with the calculation procedure in Section 3.4. The traffic capacity per line...
Page 59 - Erlang B Table
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 3-11 Issue 6 Erlang B Table Internal Call: 0.3 :0.4 :0.5 :0.6 :0.7 Traffic Distribution Line Trunk External Call: 0.7 :0.6 :0.5 :0.4 :0.3 4 COT 0.078 0.091 0.109 0.136 0.181 8 COT 0.279 0.326 0.391 0.4...
Page 60 - PEG Count; Trunk PEG Count
Chapter 3 System Highlights Page 3- 12 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 PEG Count The PEG counter is used for maintenance purposes to verify various data in the system. PEG counters can be set by system programming to start and stop by month, day, hour and mi...
Page 61 - Number of Voice Channels per IP Trunk; Payload Size; Payload size for Virtual IPT
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 3-13 Issue 6 Number of Voice Channels per IP Trunk The maximum voice channels per IP Trunk card depends on the payload size as follows (payload size can be assigned in system programming): CCIS (Point-...
Page 62 - IP PAD Calculation
Chapter 3 System Highlights Page 3- 14 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 IP PAD Calculation IP PAD Calculation Number of extensions 8 16 32 48 72 96 100 Legacy: Number of PAD Ports 5 6 9 12 16 20 20 0% Number of IP PAD Cards 1 1 1 1 1 1 1 Legacy: Number of PAD...
Page 63 - Number of extensions
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 3-15 Issue 6 IP PAD Calculation Number of extensions 120 200 208 264 300 320 376 432 Legacy: Number of PAD Ports 23 34 35 43 48 50 57 64 0% Number of IP PAD Cards 1 2 2 2 2 2 2 2 Legacy: Number of PAD ...
Page 64 - System Specifications; AC Power Requirements
Chapter 3 System Highlights Page 3- 16 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 System Specifications AC Power Requirements Description Specifications AC Input Voltage 90 to 132Vac or 180 to 264Vac; 47 to 64Hz AC Input Current 3.5A(at 100V), 2.0A(at 200V) AC Power Co...
Page 65 - Transmission Characteristics (For TDM Circuits)
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 3-17 Issue 6 Transmission Characteristics (For TDM Circuits) Description Specifications PCM Coding System A-law/U-law Insertion Loss 0.15 dB at 1KHz Return Loss 20 dB or more (300 to 3,400Hz) against 6...
Page 66 - Rotary Dial Pulse and DTMF Signaling; Signal Code
Chapter 3 System Highlights Page 3- 18 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Rotary Dial Pulse and DTMF Signaling (1) Rotary Dial Signal Specifications Description Receiving Sending Dial Speed 9 to 22 pps 10 pps +/- 0.8pps 20 pps +/- 0.8 pps Break Ratio 55 to 77 %...
Page 67 - Frequencies; Sender; Sender Transmitted Level; Receiver; Sensitivity Range
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 3-19 Issue 6 Multi-frequency Compelled (MFC) – R2 SIGNAL (1) MFC Frequency Value Frequencies Forward Signals(Hz) Backward Signals(Hz ) F0 1,380 1,140 F1 1,500 1,020 F2 1,620 900 F3 1,740 780 F4 1,860 6...
Page 68 - Audible Tones and Ringing Signal; above type of signal to PBX stations.; Dimension and Weight
Chapter 3 System Highlights Page 3- 20 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Audible Tones and Ringing Signal Audible Tones Tone Frequency Interruption Dial Tone (DT) 350 Hz mixed with 440 Hz Continuous Special Dial Tone (SDT) 350 Hz mixed with 440 Hz 0.125 sec. O...
Page 69 - IPS DM/IPS DML/IPS DMR System Specifications; Open Industry Standards; Open Industry Standards supported by the
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 3-21 Issue 6 U NIVERGE NEAX IPS DM/IPS DML/IPS DMR System Specifications System Specifications Item Specifications System Capacity LT ports: Max. 56 ports / MODULAR CHASSIS, (Max. 64 ports including 8 ...
Page 70 - IP Specifications; 0 Mbps fixed mode
Chapter 3 System Highlights Page 3- 22 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 IP Specifications Item Specifications Remarks Voice Encoding G.729a G.723.1 (5.3 k/6.3 k) G.711 8 kbps CS-ACELP MP-MLQ/ACELP 64 kbps PCM IP-PAD 8 or 32 channels per card Automatically sei...
Page 71 - System Compliance; HIPAA Summary; NEC Private Branch Exchange; Department of Defense Compliance
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 3-23 Issue 6 System Compliance HIPAA Summary The security standards set forth within HIPAA require encryption; authentication and audit trail measures to safeguard patient medical information during el...
Page 73 - Chapter 4 Equipment List; Module/Installation Hardware; This table shows the names and functions of the modules; Equipment Name
UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 4-1 Issue 6 Chapter 4 Equipment List Module/Installation Hardware This table shows the names and functions of the modules . Equipment Name Function Name Remarks SN1729 PIMMJ PIM Port Interface Module (PIM) Maximum 64 physical por...
Page 74 - This table shows the name and functions of installation hardware.; MOUNTING BRACKET
Chapter 4 Equipment List Page 4- 2 NEAX2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 This table shows the name and functions of installation hardware. Equipment Name Remarks HANGER ASSEM (B) Wall Hanger Assembly One HANGER ASSEM is required per PIM for Wall Mounting Installation. MOUNT...
Page 75 - Circuit Cards; The circuit cards used for; 000 IPS systems are divided into the following; Ethernet; Common Control Cards
Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 4-3 Issue 6 Circuit Cards The circuit cards used for U NIVERGE NEAX 2000 IPS systems are divided into the following types. According to these card types, the mounting locations of card and port allocation...
Page 76 - PWR
Chapter 4 Equipment List Page 4- 4 NEAX2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Common Control Cards (Cont.) PN-CP31 MP Main Processor Card for Remote PIM (DML/DMR) Provides LAN control function, System-based Device Registration Server (DRS), built-in FP, 33 MHz PCI BUS, Memory (S...
Page 77 - Application Processor Cards; Function
Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 4-5 Issue 6 Application Processor Cards The following table shows a summary of the Application Processor cards for U NIVERGE NEAX 2000 IPS systems. Maximum 24 cards per system Maximum 256 ports per system...
Page 79 - Wireless Roaming
Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 4-7 Issue 6 Application Processor Cards (Cont.) Function Name Port Remarks SPN-AP00B DBM-C (AP) 2 Database Memory for Wireless Roaming and OAI Applications using Free Location Facility (FLF). 1 Card / sys...
Page 80 - The following table shows a summary of the Line/Trunk (LT) cards for; be used in IPS DM or IPS DMR
Chapter 4 Equipment List Page 4- 8 NEAX2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Line/Trunk (LT) Cards The following table shows a summary of the Line/Trunk (LT) cards for U NIVERGE NEAX 2000 IPS. The LT cards may be installed in slot 00 to 11 of PIM 0-7, with the following conditi...
Page 81 - ISDN Station
Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 4-9 Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks ISDN Station SPN-2ILCA 8 2 Line ISDN Line Circuit Card • Provides a physical interface to ISDN Terminals. • Occupies eight time slots p...
Page 82 - • Provides Packet Assembly/Disassembly to
Chapter 4 Equipment List Page 4- 10 NEAX2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks SPN-32IPLAA IP PAD-E 32 32-channel IP-PAD card: • Provides Packet Assembly/Disassembly to accommodate Legacy Line/Trunk interface. • Used with ...
Page 83 - Analog DID Trunk
Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 4-11 Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks PN-8COTS 8 8-line Central Office Trunk Card (Loop Start/ Ground Start Trunk): Provides loop detection, sending/detecting ground on Tip...
Page 84 - Conference Trunk
Chapter 4 Equipment List Page 4- 12 NEAX2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks Conference Trunk PN-CFTB 10 6-/10-Party Conference Trunk with Amp 6-party (1 CFTB card): 10 ports 10-party (2 CFTB cards): 20 ports PN-2DATA 4 ...
Page 85 - Fiber Optical
Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 4-13 Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks Wireless Zone Transceiver interface SPN-4CSIA 16 4-circuit CS interface for U-interface ZT. Two slot card, 16 LT ports. The PZ-PW122 i...
Page 87 - Chapter 5 Station Equipment; Terminal Line Up; A variety of terminal equipment may be connected to the; Dterm Series i Terminals; Analog; Dterm Series E Terminals; Plantronics CT Cordless
UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 5-1 Issue 6 Chapter 5 Station Equipment Terminal Line Up A variety of terminal equipment may be connected to the U NIVERGE NEAX 2000 IPS systems. Dterm Series i Terminals Analog DTR-1-1 (Single-Line Analog) DTR-1HM-1 (Hospitality...
Page 88 - Dterm PSIII; Analog Terminals; NEC offers three distinct analog terminals.
Chapter 5 Station Equipment Page 5- 2 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Inaset ITR-240G-1 (3” gray scale LCD and 16 programmable keys) ITR-320C-1 (5.1” color LCD and 32 programmable keys) ITR-320G-1 (5.1” gray scale LCD and 32 programmable keys) Wireless Hands...
Page 89 - Specification for Analog Terminals; Descriptions of the Dterm IP Terminals; Programmable Line/Feature Keys with Display; Adjustable Base
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 5-3 Issue 6 Specification for Analog Terminals Item Description Size 224mm x 165mm +/5mm(Length x Width) Color Black or White (DTH-1-1 black only) Dial Pad 12-Key Dial Pad: 4 Rows and 3 Columns; Metrop...
Page 90 - Call Handling Features; Convergence Features
Chapter 5 Station Equipment Page 5- 4 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Call Handling Features Four Local Soft Key Controls (detail functions are dependent on PBX) Large Message Waiting LED 24 Character, 3-Line LCD Built-in Headset Jack Connector Note Speed Di...
Page 91 - six distinct digital models.; Descriptions of Terminals
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 5-5 Issue 6 Dterm Series i (TDM) Multi-line Digital Terminals T he Dterm Series i, digital terminals have a user-friendly ergonomic design and is available in six distinct digital models. Descriptions ...
Page 92 - Standard features; Eleven; Specification
Chapter 5 Station Equipment Page 5- 6 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Standard features Adjustable Base Built-in Wall Mount Unit Four Local Soft Key Controls (detail functions are dependent on PBX, only provided on terminals with display) Built-in Half Duple...
Page 93 - Terminal Options; Line Conditions; Cable Length Note 1; Dterm Series i; Note 3; Cable length is based on the following conditions.
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 5-7 Issue 6 Terminal Options Item Description WM-R Unit Series i Multi-line Terminals with an AP (R)-R, AP (A)-R, CT (A)-R, and/or an IP-R Unit can be wall mounted using the WM-R Unit. AD(A)-R Unit Pro...
Page 94 - Dterm Series E Soft keys; The Dterm
Chapter 5 Station Equipment Page 5- 8 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Dterm Series E (Multi-line Digital Terminals) The Dterm Series E terminals were strategically designed to provide ergonomic form and user- friendly functions. With advanced digital circuit...
Page 95 - Descriptions of Series E Multi-line Digital Terminals
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 5-9 Issue 6 Descriptions of Series E Multi-line Digital Terminals Description Remarks DTP-2DT – 1 (WH) This 2-line non-display digital terminal is equipped with 2 programmable line/feature keys (each w...
Page 97 - Dterm Series E Accessories & Adapters; Unit; When a modem is installed to the Multiline Terminal with the APR-U,
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 5-11 Issue 6 Dterm Series E Accessories & Adapters Unit Description ADA-U Ancillary Device Adapter (ADA-U) The Ancillary Device Adapter (ADA-U) allows for a direct connection to a tape recorder for...
Page 98 - WindowsTM Telephony API,
Chapter 5 Station Equipment Page 5- 12 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Dterm Series E Accessories & Adapters (Cont) ACA-U AC Adapter Unit (ACA-U) The AC adapter provides the Dterm Series E terminal with the voltage required to power the built-in long loo...
Page 99 - Dterm Series E Specifications; DSS
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 5-13 Issue 6 Dterm Series E Specifications Dterm Series E Digital Terminals (DTP-) DCU-60 Feature/Function 2DT 8 8D 16D 32D Add-On DSS Housing color White White or Black Two colors LED Yes Yes Yes Yes ...
Page 100 - Dterm Series E Line Conditions; Line Card
Chapter 5 Station Equipment Page 5- 14 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Dterm Series E Line Conditions Loop Resistance and Distance (Long Loop circuit built-in) Line Card Terminal Maximum Loop Resistance ( ) Cable Length (24 AWG Cable) (Without ACA Unit) Cabl...
Page 101 - Dterm Cordless Terminals; Leather Carry Case
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 5-15 Issue 6 Dterm Cordless Terminals Dterm Cordless II (DTR-4R-2 BK) The Dterm Cordless II is fully digital and operates in the 900MHz frequency range. It includes Base Unit, Handset (with a standard ...
Page 102 - Specifications; Options; Replacement AC Adapter for Charging Base Unit.
Chapter 5 Station Equipment Page 5- 16 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Dterm Cordless Lite II (DTH-4R-1 BK) The Dterm Cordless Lite II is digital and operates in the 900 MHz narrow band frequency range. It includes Base Unit, Handset, one telephone cord, 2 A...
Page 104 - INASET; the Internet or Intranet. Also includes support for Java applets.; INASET Applications; Individual customization can bring flexibility to the desktop.; Centralized services:; Information or features that need to be accessed by numerous
Chapter 5 Station Equipment Page 5- 18 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 INASET INASET terminals are members of the Dterm IP family. INASET terminals have a Web browser with a large color display and a built-in multi-port Ethernet switch for connectivity to th...
Page 105 - INASET Terminal Line UP.; Accessories; INASET Handset Cord 12’; INASET Basic Network Capability
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 5-19 Issue 6 applications are examples of centralized services that could improve portability and use throughout the enterprise network. INASET Terminal Line UP. The INASET terminals are available in t...
Page 106 - Dterm PS III Wireless Handset; Dterm PS III Features; Dterm PS III OPTIONS; Standard Charger; For seamless handover ZT must be ver7.2 or higher
Chapter 5 Station Equipment Page 5- 20 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Dterm PS III Wireless Handset The Dterm PSIII is a wireless handset designed to support the professional’s schedule and the special needs of people on the run. At less than 3.8oz and with...
Page 107 - Dterm SP30 SoftPhone; Key Features and Benefits
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 5-21 Issue 6 Dterm SP30 SoftPhone The Dterm ® SP30 allows customers to capitalize on the advantages of a converged voice and data network whether they’re in the office or on the road. The Dterm SP30 co...
Page 108 - Links with PC applications:; Now you can collaborate on a white board application (Word; Real Time Communication:; Collaboration Terminal list:; Dterm
Chapter 5 Station Equipment Page 5- 22 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Links with PC applications: Now you can collaborate on a white board application (Word ® or Excel ® document or any other application) that is operating on your PC and the PC at a distant...
Page 109 - Benefits of this functionality:; Voice Recording; Videoconferencing
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 5-23 Issue 6 Benefits of this functionality: User has a reliable voice connection with the voice server. Dterm SP30 user has a terminal device which can be ported from place to place without the need f...
Page 110 - File Transfer; Application Collaboration Modes Supported; One Key Operation
Chapter 5 Station Equipment Page 5- 24 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 File Transfer File transfer lets you send one or more files to distant Dterm SP30 users. With file transfer, you can: Send a file to other Dterm SP30 users Accept or reject transferred fi...
Page 111 - PB tone sending; Last Number Redial; One Touch Button in Compact Mode; Client PC specification:; Operation Environment
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 5-25 Issue 6 PB tone sending During a call, a PB tone of the dial number which is set on the member button can be sent by selecting the [send PB tone] with a right-mouse click of speed dial number. Pau...
Page 112 - PBX Specification (Must be peer to peer IP enabled); Dterm Extenders; The NEC Dterm Extenders extends the operation of the; telephone to a remote location.
Chapter 5 Station Equipment Page 5- 26 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 PBX Specification (Must be peer to peer IP enabled) Operation Environment NEAX 2000 IPS R8 Series 3300 or higher SP30-4 software license SP30-4 ACD software license R10 Series 3500 or hig...
Page 113 - Service Conditions for Dterm; EXT
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 5-27 Issue 6 Service Conditions for Dterm Analog EXT 911 calls should not be made via remote terminals since the telephone number at the PBX location is sent to the emergency center. The user should us...
Page 115 - Chapter 6 Trunking; Type of Trunks; Type of Trunk
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 6-1 Issue 6 Chapter 6 Trunking Type of Trunks The following list reflects the type of trunk and the package that supports it. Type of Trunk Circuit Package LT/AP Ports Slots PN-4COTB 4 1 Central Office, Foreign Exchange, WATS (An...
Page 116 - Trunk Parameters; Trunk Set Up Procedure; Trunk Card Specifications; The above interfaces can be mixed on to one card in any combination.
Chapter 6 Trunking Page 6-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Trunk Parameters Trunk Impedance 600/900 ohms (selectable by programming) Trunk Resistance Characteristics, Central Office Trunk (1200 maximum) Trunk Set Up Procedure o Loop Start o Ground start o W...
Page 118 - Single or multiple connections to an announcement is allowed.; The PN-IPTB circuit card is an IP Trunk card; Used together with PN-IPTB card
Chapter 6 Trunking Page 6-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 SPN-BRTC This card has one circuit of Basic Rate interface (2B+D) and provides connectivity for Voice, High Speed Data, Switched Video and G4 Fax calls to be placed and received via ISDN Basic Rate ...
Page 119 - Ground Start trunks cannot be utilized for E-911 service.; PN-16VCTAA IP PAD for 16 channels and two PN-16VCTAA IP
Chapter 6 Trunking UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 6-5 Issue 6 PN-8RSTG (DTMF Receiver) The RSTA card receives DTMF signals sent by single line telephones, DID lines, and tie lines. This card mounts in any LT slot in any PIM and provides 8 RST circuits per card...
Page 120 - System Trunking Capacity; IPS Trunking Capacity
Chapter 6 Trunking Page 6-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 System Trunking Capacity IPS Trunking Capacity System Capacity Item 1PIM 2PIM 3PIM 4PIM 5PIM 6PIM 7PIM 8PIM Loop Start 64 128 192 256 256 256 256 256 Central Office Trunk (Lines) DID w/4DID 48 96 14...
Page 121 - The total number of trunk line and DTI channel shall be 256 or less.
Chapter 6 Trunking UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 6-7 Issue 6 IPS DM/DML Trunk Capacity Capacity Per MC Number of PHYSICAL MODULAR CHASSIS 1 2 IP-PAD No. of channel 32 64 Loop Start 56 112 DID w/4DIDA 28 56 Central Office Trunk (Lines) 2W/4W E&M 14 28 CCIS...
Page 122 - Six Digit Least Cost Routing
Chapter 6 Trunking Page 6-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Least Cost Routing (LCR) The U NIVERGE NEAX 2000 IPS provides extensive Least Cost Routing capabilities. LCR allows the U NIVERGE NEAX 2000 IPS to be programmed to route outgoing calls over the most...
Page 123 - Toll Restriction
Chapter 6 Trunking UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 6-9 Issue 6 Toll Restriction The toll code restriction data allows the system administrator to program certain restrictions for Tandem (trunk-to-trunk) and Outgoing calls. Outgoing toll restriction is based on ...
Page 125 - Chapter 7 Attendant Answering Position
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 7- 1 Issue 6 Chapter 7 Attendant Answering Position Attendant Console (SN716) The Attendant Console (SN716 DESKCON) has an ergonomic design and provides full access to all PBX Console features. The SN716 DESKCON uses the same int...
Page 126 - SN716 DESKCON General Features; LCD designation strips; SN716 DESKCON Exclusive Features; DESKCON Exclusive Features; For Detail of each feature refer to Chapter 9 Feature Description.
Chapter 7 Attendant Answering Position Page 7-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 SN716 DESKCON General Features Character LCD (4 x 40 character) LCD designation strips Software-controlled LCD loop key Full access to PBX features Headset connectivity Recorder ...
Page 127 - Face Layout of the SN716 DESKCON
Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 7- 3 Issue 6 Face Layout of the SN716 DESKCON (28) Alarm Position Available Position Busy Night (24) (25) (26) (27)
Page 128 - Functions and use of Keys and Lamp Indications
Chapter 7 Attendant Answering Position Page 7-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Functions and use of Keys and Lamp Indications Location Number Key or Lamp Designation Full Name Basic /Option Key/Lamp Function 1 L1-L6 Loop Basic Key The attendant answers the ...
Page 131 - SN716 Specifications; ITEM
Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 7- 7 Issue 6 SN716 Specifications ITEM Interface and Power Options Q’ty Remarks PN-8DLCP 1/8 ATT Interface Card (-27V) Distance: Max. 984.3ft (350m) PN-4DLCM 1/4 ATT Interface Card (-27V) Di...
Page 134 - Business Attendant System: Directory
Chapter 7 Attendant Answering Position Page 7-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Business Attendant System: Directory Both an internal directory and an external directory exist in the BAS system. The internal directory lists employees within the company, whi...
Page 135 - Business Attendant System: Speed Dials Pad; Another versatile screen is the Speed Dial pad shown below; Business Attendant System: Additional Features
Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 7- 11 Issue 6 Business Attendant System: Speed Dials Pad Another versatile screen is the Speed Dial pad shown below : Up to forty (40) Speed Dial fields are available for each attendant. Dra...
Page 136 - Business Attendant System: CCIS Network Information; The following is a diagram of a simple CCIS network using the BAS
Chapter 7 Attendant Answering Position Page 7-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Business Attendant System: CCIS Network Information The following is a diagram of a simple CCIS network using the BAS . The Business Attendant System can run in the above-pictur...
Page 137 - Business Application Environment; Hardware Requirements
Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 7- 13 Issue 6 Business Application Environment Description Business AE UNIVERGE NEAX 2000 OWX BAS 1 Attendant (12 user Max) OWX Dialer OWX Incoming Call Assistant (ICA) OWX Location Status I...
Page 139 - Chapter 8 System Administration; System Administration; Password Entry; Service Conditions; Data for any vacant slot is not assigned.
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 8- 1 Issue 6 Chapter 8 System Administration System Administration In this system, the Customer Administration Terminal (CAT) or Maintenance Administration Terminal (MAT) is used for programming the system data. The CAT is a digi...
Page 140 - Maintenance Administration Terminal (MAT); Use a modem to establish a dial-up connection.
Chapter 8 System administration Page 8- 2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Service Conditions 1. Programming from a Customer Administration Terminal can only be used when the system is online. 2. All Multiline Terminals with LCD scanned during initialization ...
Page 141 - PBX Configuration Wizard; MACH Script Editor
Chapter 8 System Administration UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 8- 3 Issue 6 The method you use depends on how you installed and configured the device to which you want to connect. A serial cable direct connection offers better performance than a modem connecti...
Page 142 - Traffic Management; MATWorX PC Requirements
Chapter 8 System administration Page 8- 4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Traffic Management The U NIVERGE NEAX 2000 IPS provides traffic management reports to be used for overall analysis of system performance. MAT WorX is used to request and display the ty...
Page 143 - System Diagnostics; External alarm indicating unit; Self Diagnostic/System Messages; Remote Maintenance; Modem Specification
Chapter 8 System Administration UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 8- 5 Issue 6 System Diagnostics When a fault occurs in the system, an audible and visual indication will be given at the following units: External alarm indicating unit Fault messages reported at M...
Page 144 - MP Program Download; MP Download Process; General Service Conditions
Chapter 8 System administration Page 8- 6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 MP Program Download The U NIVERGE NEAX 2000 IPS provides Online MP Program Download via IP network using the CP24C and CP31C. This feature allows an MP upgrade program to be downloaded...
Page 145 - Program Download Service Conditions; Required Hardware; Equipment; Stand Alone or Remote PIM network; MATWorX IPS; See MATWorX PC Requirements above; PC/Work station for FTP; MATWorX and FTP server program can be used on the same PC.
Chapter 8 System Administration UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 8- 7 Issue 6 Program Download Service Conditions Do not reset the PBX and the MATWorX during MP program downloading. Do not pull out the LAN cable during MP program downloading. FTP (File Transfer ...
Page 147 - Chapter 9 Feature Descriptions
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 1 Issue 6 Chapter 9 Feature Descriptions Business/Hotel/Data Feature List Account Code Attendant Delay Announcement Add-On Module Attendant Lockout Alarm Indications Attendant Overflow Alphanumeric Display Attendant Override A...
Page 151 - Business/Hotel/Data Feature Descriptions; Account Code; Single Port Mode; Announcement Service
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 5 Issue 6 Business/Hotel/Data Feature Descriptions Account Code This feature, when used with Station Message Detail Recording (SMDR), allows station users and Attendants to enter a cost accounting or cli...
Page 152 - Attendant Assisted Calling
Chapter 9 Feature Descriptions Page 9- 6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Attendant Assisted Calling This feature allows a station user to ask an Attendant for assistance in originating a call. Three methods are available: non-delay, delay, and passing dial t...
Page 157 - Call Back
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 11 Issue 6 Broker's Call This feature allows a Multiline Terminal or Single Line Telephone user to alternate between two parties, talking to one party while the other party remains on Hold on the same li...
Page 158 - Call Park
Chapter 9 Feature Descriptions Page 9- 12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Call Forwarding - Busy Line This feature permits a call to a busy extension to be routed to a pre-designated station, Attendant Console, or voice mail equipment. Call Forwarding - Busy...
Page 160 - Centrex Compatibility; Check In / Check Out; Room Cutoff is cleared; • Check Out; Room Status printout is supplied.; CID Call Back; This feature allows the
Chapter 9 Feature Descriptions Page 9- 14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Camp-on This feature provides selected stations or outside calls with Camp-On capability to a busy internal station. Two Camp-On methods are provided. The call waiting method allows a ...
Page 161 - Group Call; Consecutive Speed Dialing
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 15 Issue 6 Conference (Six/Ten Party) This feature permits a station user or Attendant (conference leader) to establish a Conference among as many as six or ten parties (including the Conference leader)....
Page 162 - To assist maintenance personnel, the; 000 IPS provides diagnostic
Chapter 9 Feature Descriptions Page 9- 16 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Data Line Security This feature allows line circuits that are used for data transmission to be protected from interruptions such as Attendant Camp-On, Executive Override, and Attendant...
Page 164 - Distinctive Ringing; Do Not Disturb
Chapter 9 Feature Descriptions Page 9- 18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Message Waiting Console This feature allows a DCU-60-1 unit associated with a Multiline Terminal to be used as a Message Waiting (MW) Console. This feature is activated by the use of a...
Page 165 - Dterm Assistant; 000 IPS system provides the DtermIP; Executive Override
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 19 Issue 6 Dterm Assistant Dterm Assistant is Web-based software, which resides on the server and provides end users with the ability to maintain their Dterm Multiline Terminals and the 2000 IPS telephon...
Page 167 - Hotel/Motel Attendant Console
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 21 Issue 6 Hands-free Answerback This feature allows the station user to answer a voice call without lifting the handset. Hands-free Dialing and Monitoring This feature allows the station user to dial or...
Page 168 - This service feature allows the; 000 IPS to be programmed to route
Chapter 9 Feature Descriptions Page 9- 22 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Manual Intercom The Manual Intercom groups have up to six Multiline Terminals sharing a common signal path. Users can call other members of the Manual Intercom group by pressing a Manu...
Page 169 - Maintenance Administration Terminal; Message Registration
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 23 Issue 6 Maintenance Administration Terminal The Maintenance Administration Terminal (MAT) is a personal computer (PC) that provides an interface to the PBX via the U NIVERGE NEAX 2000 IPS CPU card. Th...
Page 170 - 000 IPS provides Online MP
Chapter 9 Feature Descriptions Page 9- 24 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Wide Area Telephone Service (WATS) Access This feature allows any station user direct dial access to outgoing WATS lines. Mobility Access This feature allows a user to make/receive tel...
Page 171 - No CID Call Routing
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 25 Issue 6 Attendant Night Transfer When the Attendant Console is in Night Service, any operator directed calls (dial 0 calls) are automatically routed to a preprogrammed station. Priority Calls and Off-...
Page 172 - Single Mode optical fiber
Chapter 9 Feature Descriptions Page 9- 26 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Optical Interface The Optical Interface Card (PN-M10) provides an internal optical fiber modem to the T1/E1 or Remote PIM network. The PN-M10 provides a bandwidth of 6.3 Mbps and suppo...
Page 174 - LCD Contrast
Chapter 9 Feature Descriptions Page 9- 28 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Soft Keys According to the status of the Multiline Terminal, function keys (Soft Keys) are displayed in the third line on the LCD. If the status of Multiline Terminal changes, the Soft...
Page 177 - Central Office calls.; Timed Queue
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 31 Issue 6 Central Office calls. Timed Queue When a user originates an outgoing trunk call and the called party is busy or does not answer, the caller can set the Timed Queue feature. When this feature i...
Page 178 - Variable Timing Parameters; This feature is used to interface the; Voice Mail Private Password
Chapter 9 Feature Descriptions Page 9- 32 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Immediate Overflow-UCD This feature allows a call directed to a UCD group to immediately overflow to another UCD group, upon encountering an “all agents busy” condition. Priority Queui...
Page 179 - Voice Mail Transfer; Provides the ability for the; VoIP Log Collection
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 33 Issue 6 Voice Mail Transfer This feature has two functions that provide streamlined transfer access to voice mail. 1. One touch access to VMS: When an Attendant transfers an external call to a sta-tio...
Page 180 - CCIS Feature List
Chapter 9 Feature Descriptions Page 9- 34 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 CCIS Feature List Attendant Camp-On with Tone Indication - CCIS LDN Night Connection - CCIS Attendant Controlled Conference - CCIS Link Alarm Display - CCIS Automatic Recall - CCIS Lin...
Page 181 - CCIS Features Descriptions
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 35 Issue 6 CCIS Features Descriptions Attendant Camp-On with Tone Indication – CCIS This feature permits the Attendant, when the desired station at another switching office is busy, to hold an in-coming ...
Page 182 - those
Chapter 9 Feature Descriptions Page 9- 36 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Call Forwarding - Intercept - CCIS This feature allows calls to an inoperative number, through a CCIS trunk, to be intercepted and automatically routed to a recorded announcement infor...
Page 187 - ISDN Feature List; MEGACOM
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 41 Issue 6 ISDN Feature List Addressing Advice of Charge - Display Call-By-Call Service Selection Called Party Recognition Service (Direct-In Termination (DIT)) Channel Negotiation Connected Line Identif...
Page 188 - ISDN Feature Descriptions
Chapter 9 Feature Descriptions Page 9- 42 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 ISDN Feature Descriptions Addressing The U NIVERGE NEAX 2000 IPS supports E.164 numbering plan as Type of Number (TON) / Numbering Plan Identifier (NPI) combination in Calling and Call...
Page 189 - as WATS from other carriers, can be used.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 43 Issue 6 Event-Based CCIS This feature allows a PBX customer who does not have a tie line (or when a customer cannot use the tie line due to busy or fault of the line), to use the various CCIS feature ...
Page 190 - Q-SIG Feature Descriptions
Chapter 9 Feature Descriptions Page 9- 44 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Q-SIG Feature List Calling/Connected Line ID Presentation (CLIP/COLP)/ Calling/Connected Name ID Presentation (CNIP/CONP) CCIS Tandem Call-Calling Party Number (CPN) Delivery to ISDN &...
Page 191 - Wireless Feature List
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 45 Issue 6 Wireless Feature List Analog PBX Interface Announcement - PS No Answer / Announcement - PS Out of Zone Automatic Release - Out of Zone Calls Call Forwarding - Not Available Call Forwarding - P...
Page 192 - Table of Features by Configuration Type
Chapter 9 Feature Descriptions Page 9- 46 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Table of Features by Configuration Type Adjunct Type Integrated Type Feature Analog PBX Interface CCIS Interface U NIVERGE NEAX 2000 IPS Wired for Wireless Analog PBX Interface X – – A...
Page 193 - Wireless Feature Descriptions
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 47 Issue 6 Wireless Feature Descriptions Analog PBX Interface This feature allows the WCS to be integrated with many types of PBXs and to activate various PBX services by sending hook flash signal and DT...
Page 195 - This feature protects a call from being tapped.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 49 Issue 6 PS Authorization This feature is to confirm the identity of a Dterm PS III to avoid an unauthorized Dterm PS III from accessing the system. PS Location Indication When a Dterm PS III calls a M...
Page 197 - Station Message Detail Recording (SMDR); The information marked by “**” is only for incoming calls
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 10-1 Issue 6 Chapter 10 System Input/Output (I/O) Interfaces Station Message Detail Recording (SMDR) This feature provides a call record for outgoing Station-to-Trunk calls, incoming Trunk-to-Station calls (including Data Call), ...
Page 198 - SMDR Terminal Interface; Note 1
Chapter 10 System Input/Output (I/O) Interfaces Page 10-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 1400 IMS Format 1400 IMS Format is generally used to print call records on a serial printer and provides an easy to read format for printouts of outgoing / incoming cal...
Page 199 - MP built-in SMDR on IP; Combinations between SMDR and SMDR Output Format; Pattern A; Pattern D
Chapter 10 System Input/Output (I/O) Interfaces UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 10-3 Issue 6 MP built-in SMDR on IP ITEM Specifications Physical Layer Ethernet Connection Layer The Ethernet packet format complies with the DIX standard TCP/IP Protocol ARP, IP, I...
Page 200 - Combinations for Center Office of Centralized Billing; X X; Combinations for Local Office of Centralized Billing; SMDR; There are two kinds of SMDR features as follows:
Chapter 10 System Input/Output (I/O) Interfaces Page 10-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Combinations for Center Office of Centralized Billing SMDR Former 2400 IMS Format Extended 2400 IMS Format SMDR with AP00 (PN-AP00-B with MRC-C program) X — SMDR with A...
Page 201 - Data Transmission Sequence for Ethernet Interface; Timing to Establish a Connection; System Capacity; Maximum No. Call Records; No EXPMEM card on AP00
Chapter 10 System Input/Output (I/O) Interfaces UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 10-5 Issue 6 b. SMDR with AP00 o AP00 without expansion memory (standard): up to 1600 calls (if central office feature is used, up to 800 calls) o AP00 with expansion memory (option...
Page 202 - Hardware Required for SMDR; Only one AP00 can be mounted at on time in the system.; The VMS sends the Message Waiting Lamp on data to the MCI.
Chapter 10 System Input/Output (I/O) Interfaces Page 10-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Hardware Required for SMDR Description Qty Remarks SPN-AP00B MRC-C (AP) 1 per system Control card for SMDR/PMS/H/M Printer/CCIS Centralized SMDR Note SPN-AP00B MRC-F (A...
Page 203 - Hardware Required for MCI
Chapter 10 System Input/Output (I/O) Interfaces UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 10-7 Issue 6 Stations can set Call Forwarding or Split Call Forwarding - All Calls, No Answer, and Busy Line to the VMS. The system sends out incoming call information to the VMS. A...
Page 205 - PMS Interface; For the Port 1 and Port 3, data speed 9600 bps cannot be used.; Built in PMS over IP
Chapter 10 System Input/Output (I/O) Interfaces UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 10-9 Issue 6 PMS Interface PMS with AP00-B on an RS-232C Interface Item Description Data Rate 1200, 2400, 4800, 9600 bps, asynchronous, software selectable Note 1 Operating Mode Hal...
Page 206 - 000 IPS system can support PMS Model-60 via AP00-B or PMS Model; Hardware Required for PMS; Only one AP00 at a time can be mounted in the system
Chapter 10 System Input/Output (I/O) Interfaces Page 10-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Service Conditions 1. Only one Interface Port can be provided for PMS. 2. The system sends information relating to the following features to the PMS upon request from ...
Page 207 - Chapter 11 Open Application Interface; System Outline; : Attendant Statistics; the user can then view the data with a web interface allowing for; Attendant Reports; Open
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 11-1 Issue 6 Chapter 11 Open Application Interface System Outline The U NIVERGE NEAX 2000 IPS is equipped with an Open Application Interface (OAI) to provide user applications through an external processor, which transmits and re...
Page 208 - BAS: Call Control Functionality
Chapter 11 Open Application Interface Page 11-2 NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 With a dynamic interactive directory and an Open Application Interface (OAI) driven call queue, the operators are able to process a high call volume with minimal effort and time expenditu...
Page 209 - Brief Definition of Queues:
Chapter 11 Open Application Interface UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 11-3 Issue 6 Brief Definition of Queues: Internal – extension to attendant calls within the PBX. External – calls coming into PBX from an undefined trunk type. CCSA, FX, TIE, WATS – calls com...
Page 210 - BAS: Speed Dials Pad; DID for Company Lookup
Chapter 11 Open Application Interface Page 11-4 NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 when the operator transfers the call to another party, or when a station transfers a call to the operator. The Number Entered box allows the operator to enter a known number for either a ...
Page 211 - BAS: Overhead Paging
Chapter 11 Open Application Interface UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 11-5 Issue 6 BAS: Overhead Paging Most overhead paging is done by the creation of a direct trunk access key or a trunk access code. The BAS software does not have the ability to utilize these...
Page 212 - wish to monitor
Chapter 11 Open Application Interface Page 11-6 NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Open WorX : Business Receptionist (BR) The Open WorX ® Business Receptionist is a PC-based call-processing application designed primarily for departmental executive assistants. The Open W...
Page 213 - BAS: Call Recording and Playback; See the previous; BR: Attendant PC Minimum Hardware Requirements; : Communications Portal; Business communications in the 21; century is no longer defined strictly as phone calls and
Chapter 11 Open Application Interface UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 11-7 Issue 6 BAS: Call Recording and Playback Apart from the directory, another powerful feature integrated into the Business Receptionist client is the ability to record conversations and pl...
Page 214 - Communications Portal: Functionality; Portal; My Contacts; My Controls; controls give the user the; Contact Rules and Methods; Communications Portal: Benefits
Chapter 11 Open Application Interface Page 11-8 NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 business user to define who they want to interact with in real-time – to complete those critical projects – and who they would prefer to “get back to” at a later time. Communications Port...
Page 215 - Enhance customer satisfaction with call management; The ability of the Open; Improve communications for remote workers; NEC’s Ope; 000 IPS to use his or her; Provides a centralized company phone directory.
Chapter 11 Open Application Interface UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 11-9 Issue 6 o Open WorX ® Communications Portal allows staff members to manage all of their communications needs within a single window. This allows individuals to place calls, return calls,...
Page 216 - View the location information of your colleagues.
Chapter 11 Open Application Interface Page 11-10 NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Open WorX : Location Status Information (LSI) LSI is a useful service that allows other system users to obtain information regarding your current location and status when you are away fr...
Page 217 - : Short Text Messaging; Short Text Messaging (STM) is a service running on the Open; STM: Functionality in an SMTP Environment; is a; STM: Functionality in a TAP Environment; Short messages can be left as text pages instead of voice mails.
Chapter 11 Open Application Interface UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 11-11 Issue 6 MR: Benefits Read your messages even when away from your desk, from any Dterm phone set. Save valuable operator time because they no longer have to read the message back to the ...
Page 219 - ICA: Comparison of ICA and IPS Functionality; Feature
Chapter 11 Open Application Interface UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 11-13 Issue 6 ICA: Comparison of ICA and IPS Functionality Feature OpenWorX ICA 2000 Caller ID Call Log Capacity 99 Inbound max 99 Outbound max (System Level Setting) 24 Inbound, or 19 Inboun...
Page 220 - Insure privacy for users, such as in a hospital or dormitory.
Chapter 11 Open Application Interface Page 11-14 NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 GCFC: Functionality The user can navigate completely through all the tasks required of the GCFC administrator with a simple point and click of the mouse. The administrator can also see a...
Page 221 - PCA: Limiting User Views; Desktop; 000 IPS users who have a PC with a web browser. No; Personal Directory; In addition to the standard Open; Desktop Call History
Chapter 11 Open Application Interface UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 11-15 Issue 6 If the user simply wishes to find someone internal to the company they can use the corporate directory. Clicking on the telephone icon next to the person will dial that person. ...
Page 222 - Desktop Location Status; Corporate Directory; Location Status; Name Display is an application that synchronizes the
Chapter 11 Open Application Interface Page 11-16 NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Desktop Location Status With Desktop, the user can set their status, including return date, return time, and alternate number with the click of a mouse. In addition, Desktop allows for t...
Page 223 - : Multiple CCIS Node Configuration; OpenWorX is capable of hosting applications for multiple; BAS: CCIS Network Information; Business Receptionist: CCIS Network Information; OAI Application Software Development; Required Equipment for OAI
Chapter 11 Open Application Interface UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 11-17 Issue 6 Open WorX : Multiple CCIS Node Configuration OpenWorX is capable of hosting applications for multiple U NIVERGE NEAX 2000 IPS systems on a single server. All instances of this r...
Page 225 - In addition to basic ACD, NEC has a Microsoft; Basic ACD; 000 IPS has basic ACD that comes standard with any basic system
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 12-1 Issue 6 Chapter 12 Automatic Call Distribution (ACD) with MIS Automatic Call Distribution (ACD) An Automatic Call Distribution (ACD) feature permits incoming calls to terminate to a prearranged group of stations. Calls are d...
Page 226 - Basic ACD Features; Busy In/Busy Out – ACD
Chapter 12 Automatic Call Distribution with MIS Page 12- 2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Service Conditions (Cont) 7. An ACD group number can be used as the destination station of Direct Inward Termination (DIT), or as a designated Night Service station. 8...
Page 227 - Immediate Overflow – ACD; ACD 3.0 for Business; CallCenter; or
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 12- 3 Issue 6 Immediate Overflow – ACD This feature allows a call directed to an ACD group to immediately overflow to another ACD group, upon encountering an “all agents busy” condi...
Page 228 - CallCenterWorX ACD Features
Chapter 12 Automatic Call Distribution with MIS Page 12- 4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 The CallCenterWorX ACD 3.0 for Business suite includes the Automatic Call Distribution (ACD) system and the Management Information System (MIS 3.0). The ACD system sup...
Page 229 - can also build a personal toolbar of most frequently used icons.
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 12- 5 Issue 6 6. Has dock able toolbars, which can be dragged to other locations on the working screen. The user can also build a personal toolbar of most frequently used icons. 7. ...
Page 230 - MIS; ACD 3.0 for Business Turnkey Packages; Business Turnkey Packages; ACD 3.0 for Business Software Only Packages; Business Software Only Packages
Chapter 12 Automatic Call Distribution with MIS Page 12- 6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 CallCenter WorX MIS The CallCenter WorX Management Information System (MIS 3.0) offers call center managers’ access to the most important real-time and historical data...
Page 231 - CallCenterWorX MIS 3.0
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 12- 7 Issue 6 CallCenterWorX MIS 3.0 CallCenterWorX MIS 3.0 runs on the Windows XP and Windows 2000 operating systems. It provides MIS services for both CallCenterWorX – Business an...
Page 232 - Business System Capacities; Capacities; The MIS tracks Split queue calls as “High” and “Standard.”
Chapter 12 Automatic Call Distribution with MIS Page 12- 8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Business System Capacities Capacities Item ACD CallCenter WorX ACD 3.0 CallCenter WorX MIS 3.0 Tenants per System 9 Splits per ACD Tenant Note 1 Note 1 Splits per Syst...
Page 233 - PBX Requirements; Related Documents; Title; ACD Terminals; Dial pad for ACD (Available in black and white)
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 12- 9 Issue 6 PBX Requirements PBX Requirements Remarks PZ-M606-A On board Ethernet Interface card (Ethernet TCP/IP) Related Documents Title CallCenter WorX System Manual CallCenter...
Page 234 - Q-Master Contact Center Solutions; Individual agent IDs
Chapter 12 Automatic Call Distribution with MIS Page 12- 10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Q-Master 3.1 Q-Master is a scalable contact center solution offering high-end functionality at a reasonable price. Q-Master is completely modular, allowing contact ce...
Page 235 - Progress Announcements
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 12- 11 Issue 6 Reports (Q-Control) Because access to timely and relevant information is critical for effective contact center management, a comprehensive reports package comes stand...
Page 236 - Real-time information
Chapter 12 Automatic Call Distribution with MIS Page 12- 12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Agent Desktop (Q-Desktop) As the importance of contact centers increases, so does the need to monitor operational parameters. Q-Desktop lets managers and agents view ...
Page 237 - Gives Your Callers Control; - while some callers are content to wait on the line, many are not.; Lower abandonment rates; - waiting on hold can be frustrating, costly and time consuming for; Makes It Simple for Agents; - Callback is very flexible and can be configured on a per queue; Lower your network costs; - benefit from substantial telecommunications cost savings, as Q-; Answers Your Callers 24 Hours/Day; - Q-Callback can act as an automated answering
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 12- 13 Issue 6 Callbacks (Q-Callback) Callback allows callers who are waiting in the queue to leave a message and then hang up. The callback request retains its position in the queu...
Page 239 - Que; and; 400 IPX systems. QueWorX integrates with CallCenterWorX-; QueWorX 4.0 Licensed Applications
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 12- 15 Issue 6 Que WorX4.0 Que WorX ® 4.0 is a suite of customer service and productivity-oriented applications. QueWorX utilizes NEC’s CTI link, “Infolink” to deliver advanced appl...
Page 242 - Customized Announcements; Professional Services for Que
Chapter 12 Automatic Call Distribution with MIS Page 12- 18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Customized Announcements Que WorX can be configured with up to 89 custom announcements. These announcements are recorded in Que WorX and invoke utilizing the Call Con...
Page 243 - The following VoIP solutions are available with the; VoIP Solutions; Extended Enterprise IP Solution
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 1 Issue 6 Chapter 13 Voice over IP (VoIP) VoIP Solutions The U NIVERGE NEAX 2000 IPS (Internet Protocol Server) is a communication system that can convert voice signals into IP packets and transmit them through the same data ...
Page 244 - Typical IP Gateway, Branch and Adapter configurations; Required Equipment for NEC’s Extended Enterprise IP Solution
Chapter 13 Voice Over IP (VoIP) Page 13- 2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Extended Enterprise IP Solution (Cont) Typical IP Gateway, Branch and Adapter configurations Required Equipment for NEC’s Extended Enterprise IP Solution The table below shows the equ...
Page 245 - IP Station
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 3 Issue 6 IP Station IP station is a DtermIP terminal, Dterm Series E/Series i with an IP Adapter Unit, INASET, and Dterm SP30/SP30 ACD Softphone. IP stations provide a converged infrastructure...
Page 246 - Peer-to Peer Connections between IP Enabled Dterm
Chapter 13 Voice Over IP (VoIP) Page 13- 4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Peer-to Peer Connections between IP Enabled Dterm The IP stations can communicate with other IP stations over the LAN, on a peer-to-peer connection basis. Call control is provided by ...
Page 247 - Connections to Legacy Stations and Trunks
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 5 Issue 6 Connections to Legacy Stations and Trunks The IP station can communicate with legacy stations and trunks (including H.323 trunks) via IP-PAD that converts voice packet data to PCM sig...
Page 248 - Automatic Program Download for IP Enabled Dterm; Program Download at Appointed Time; Up to 956 IP terminals can be accommodated per system.
Chapter 13 Voice Over IP (VoIP) Page 13- 6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Automatic Program Download for IP Enabled Dterm This feature provides the method to download the latest firmware program of IP Enabled Dterm from the FTP/TFTP server automatically by ...
Page 249 - Available Range; ms
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 7 Issue 6 8IPLA/24IPLA PN-8IPLA card provides 8 channels of IP-PAD with VCT function per card. Adding PZ-24IPLA daughter-card on the 8IPLA card provides up to 32 channels of IP-PAD with VCT fun...
Page 250 - Options Per Location; Unregistered; of connection and voice, and the inferior grade of voice quality.
Chapter 13 Voice Over IP (VoIP) Page 13- 8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 12. Following parameters can be assigned on a Location basis. The Location is a kind of group (similar to Tenant in a PBX) that is defined for bandwidth management and parameter setti...
Page 251 - Service Conditions on Legacy Service Features
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 9 Issue 6 Service Conditions on Legacy Service Features 1. A DSS/BLF Console can be associated with the IP Enabled Dterm terminal, but the console must be connected to a DLC card. 2. Multiple L...
Page 252 - “Double Assignment”; Service Conditions on Encryption in System Registration; MD5 is an algorithm defined in RFC 1321 from the IETF.; Service Conditions on VLAN
Chapter 13 Voice Over IP (VoIP) Page 13- 10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 5. When the IP terminal with a call in progress has the LAN cable extracted or a power-off occurs and restores, in this situation, “Double Assignment” is displayed on the LCD. When t...
Page 253 - Service Conditions on Remote Connections
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 11 Issue 6 Service Conditions on Remote Connections 1. The network between NEAX 2000 IPS and IP Enabled Dterm must meet the following requirement: Waiting time for ACK signal: maximum 600ms (30...
Page 254 - Location number in each operation mode for each IP station:; Multiple Line Operation
Chapter 13 Voice Over IP (VoIP) Page 13- 12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 7. Because the IP station can have only two-operation mode (Location number), when the number of remote sites (Location numbers) is over two, there is a case that the appropriate com...
Page 255 - Service Conditions on Automatic Program Download; anonymous
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 13 Issue 6 Service Conditions on Automatic Program Download 1. For program download, the FTP or TFTP server is required. 2. This service is available for the IP Enabled Dterm with Peer-to-Peer ...
Page 256 - Required Equipment for IP Station; CCIS Networking via IP
Chapter 13 Voice Over IP (VoIP) Page 13- 14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Required Equipment for IP Station Equipment Name Function PZ-M606-A On board Ethernet Interface card. One per system SPN-32IPLAA IP PAD 32ch IP Interface card for IP PAD SPN-16VCTAA ...
Page 257 - Example IP Enabled Terminals Peer-to-Peer Connection
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 15 Issue 6 CCIS Networking via IP (Peer-to-Peer Connections Basis) When the distant systems are 2000 IPS, the systems are connected on a peer-to-peer basis. The CCIS call control signals are tr...
Page 258 - Voice compression of
Chapter 13 Voice Over IP (VoIP) Page 13- 16 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 CCIS Networking via IP (Non Peer-to-Peer Connections Basis) IP trunk connections over CCIS (No.7 CCIS Common Channel Inter-Office Signaling) Networking via IP is used to provide tele...
Page 259 - Service Conditions (IP CCIS via IP Trunk cards); period can be assigned in system programming):; Payload Period; IP trunk cards must be connected with the intranet via router.; IP Trunk Card Specifications; Required Equipment for IP CCIS via IP Trunk cards
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 17 Issue 6 Service Conditions (IP CCIS via IP Trunk cards) 1. Maximum voice channels per IP trunk card depends on the payload period as follows (payload period can be assigned in system program...
Page 261 - Service Conditions for H.323; Maximum Voice Channels per IP Trunk; Maximum 96 channels can be provided per system
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 19 Issue 6 H.323 Features The following service features are available when connecting with H.323 terminal (NEC product). For other vender products, confirmation test is required. H.323 Feature...
Page 262 - H.323 IP Trunk Specifications; Required Equipment for H.323
Chapter 13 Voice Over IP (VoIP) Page 13- 20 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 H.323 IP Trunk Specifications Description Specifications QoS signaling IP Precedence/DiffServ (assigned on an IP trunk basis) Speech encoding/decoding G.711/G.729a/G.723.1 Payload si...
Page 263 - FAX and Modem over IP; IPS; Example of FAX and Modem over IP connection; FAX
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 21 Issue 6 FAX and Modem over IP This feature allows the system to transmit facsimile or modem communications over IP network, via Local Area Networks (LAN) and corporate Wide Area Network (WAN...
Page 264 - Protocol
Chapter 13 Voice Over IP (VoIP) Page 13- 22 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Service Conditions 1. IP-PAD and VCT are required for facsimile use on Peer-to-Peer CCIS network or Remote PIM over IP function. 2. PN-32IPLA (IP-PAD) card and PN-16VCTA (16VCT) card...
Page 265 - Required Equipment for FAX or Modem over IP; Opposite Office
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 23 Issue 6 Required Equipment for FAX or Modem over IP Item Description Stock # Qty Remarks 1 PZ-M606-A 151492 1/Sys. On board Ethernet Interface Card (ETHERNET TCP/IP) 2 SPN-32IPLAA IP PAD-E 1...
Page 266 - Required bandwidth for FAX Connection; The data in the above tables does not include MAC Header; Required bandwidth for Modem Connection; No
Chapter 13 Voice Over IP (VoIP) Page 13- 24 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Required bandwidth for FAX Connection • 32IPLA-A/16VCTA-A Connection Conditions Required Bandwidth (One-way) T.30, G711, Payload=40ms 150 kbps (estimated) T.30, G729a, Payload=40ms, ...
Page 267 - Remote PIM over IP; IPS DMR or; Network Conditions and Payload; transparent
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 25 Issue 6 Remote PIM over IP Remote PIM over IP targets users who have 1-30 relatively small offices that accommodate 10-30 extensions at the Remote Site. When U NIVERGE NEAX IPS DMR or U NIVE...
Page 268 - Bandwidth Requirement; Established; at time of call origination and termination.; Base values
Chapter 13 Voice Over IP (VoIP) Page 13- 26 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Bandwidth Requirement Established Voice Calls With G7.23.1 (5.3k/6.3k) Compression With G729a ( 8k) Compression Without Compression (G.711) Control 4.1 Kbps 4.1 Kbps 4.1 Kbps 6 Voice...
Page 269 - Advantages; The CP27/CP28 can not be used as Backup CPU system in a Remote PIM.; key’s can be loaded into the Remote Site.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 27 Issue 6 Advantages The system regards the terminals accommodated in both Host Site and Remote Site as the extensions in the same office. Feature transparency is superior to CCIS. The Digital...
Page 270 - Required Hardware and Software; Registration of Host CPU and software required
Chapter 13 Voice Over IP (VoIP) Page 13- 28 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 7. Remote Site automatically operates by itself (survival mode) when Keep Alive signal (sent every 30 sec) between the Host Site and Remote Sits is interrupted. When Keep Alive is in...
Page 271 - List of Service Features Operation; Remote site; Available using CFTC card in the Main Site.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 29 Issue 6 List of Service Features Operation X: Available ─ : Not Available Remote site Service Features Main Site Normal Mode Survival Mode Multiline Terminal, SLT operation X X X IP Enabled ...
Page 272 - Planning and Installation; Vendor Support for Open System Standards; Voice Compression for each user
Chapter 13 Voice Over IP (VoIP) Page 13- 30 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Planning and Installation Vendor Support for Open System Standards The vendor should be committed to supporting open system industry standards, such as H.323, 802.1p and 802.1q, MGCP...
Page 273 - Network Consideration
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 31 Issue 6 Network Consideration There are several network considerations that must be met before deployment of IP Telephony. These items are: The network must support the Internet Protocol and...
Page 274 - Bandwidth utilization; Filler Time; Kbps; Total Bandwidth per transmit stream; Bandwidth per Process; Keep Alive
Chapter 13 Voice Over IP (VoIP) Page 13- 32 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Bandwidth utilization The following chart shows the amount of bandwidth for IP overhead per the fill times set in the PBX system. The higher the fill time used, better performance fr...
Page 275 - Device Registration Server (DRS) and DHCP
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 33 Issue 6 Quality of Service (QoS) In order to obtain quality of service (QoS) for the voice traffic, routers or layer 3 switches in the network must support a queuing mechanism. The queuing m...
Page 276 - For Dterm IP
Chapter 13 Voice Over IP (VoIP) Page 13- 34 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 TCP/UDP/RTP PORT NUMBER CONDITIONS Tables below show the default TCP/UDP/RTP port number and range of the available TCP/UDP/RTP port numbers used in 2000 IPS For Dterm IP Port Type D...
Page 277 - For Voice Control/Voice Packet
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 13- 35 Issue 6 For Voice Control/Voice Packet Port Type Destination Default Port No. Remarks Dterm IP 3462 1024-65534 Assign by Round Robin method (Use From the lowest in blank port) IP PAD 9998-10...
Page 278 - Limitations
Chapter 13 Voice Over IP (VoIP) Page 13- 36 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 System Conditions/Limitations (Peer-to-Peer IP) Limitations Add-on-Module: D term IP does not support Add-on Module feature. Analog Port Adapters: When the IPW-2U unit is attached wi...
Page 280 - System Outline of a CCIS Connection
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Page 14-2 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 For DtermIP to DtermIP connection via CCIS (Peer to Peer connection), the voice data is transmitted and received directly between DtermIPs via Intranet (CCIS vi...
Page 281 - Signaling; CCIS and ISDN; Common Channel Interoffice Signaling; Office
Chapter 14 Common Channel Inter-Office Signaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 14-3 Issue 6 Signaling CCIS uses a common channel to provide the signaling information between two systems (nodes). The information transmitted in the signaling channel betw...
Page 282 - Digital and Analog CCIS; Digital CCIS
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Page 14-4 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Digital and Analog CCIS The PBX can provide No. 7 CCIS via either a digital network or an analog network. Regardless of the relevant network being a digital net...
Page 283 - IP CCIS; Voice Compression; Maximum number of nodes in the CCIS network via IP is 255.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 14-5 Issue 6 IP CCIS Peer-to-Peer Connections Peer-to-peer connections over CCIS Networking via IP are available when the distant systems are 2000 IPS or 2400 IPX supporting...
Page 284 - CCIS Networking via IP between IP Terminals
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Page 14-6 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 CCIS Networking via IP between IP Terminals CCIS Networking via IP between Legacy Terminals
Page 285 - Service Conditions on Non Peer-to-Peer Connections; IP trunk cards must be connected with the intranet via router.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 14-7 Issue 6 CCIS Networking via IP (Non Peer-to-Peer) When the distant PBX system does not support peer-to-peer, the systems are connected with IP trunks (including Voice C...
Page 286 - Centralized Billing
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Page 14-8 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Centralized Billing This feature is used to collect billing information from each office within the network and direct it to the associated center office. Billi...
Page 288 - Centralized E911 – CCIS
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Page 14-10 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Centralized E911 – CCIS This feature allows the system to transmit a calling party number to the 911 Emergency system over CCIS tandem connection. Service Cond...
Page 289 - Call Set Up Times
Chapter 14 Common Channel Inter-Office Signaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 14-11 Issue 6 Call Set Up Times Standard tie line networks typically require from two to eight seconds to complete the set up of a call and return ring back tone to the call...
Page 290 - Shared Trunk Facilities and Alternate Routing; Alternate Routing; NETWORK
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Page 14-12 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Shared Trunk Facilities and Alternate Routing Many network applications dictate a need to strategically distribute trunk facilities throughout the network. The...
Page 291 - Centralized System Maintenance and Administration; Centralized Maintenance Facility; CENTRALIZED
Chapter 14 Common Channel Inter-Office Signaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 14-13 Issue 6 Centralized System Maintenance and Administration A centralized system maintenance and administration facility can be designated at one node in the network all...
Page 292 - Centralized Call Accounting/Billing Systems; Centralized Call Accounting / Billing; CENTRALIZED BILLING
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Page 14-14 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Centralized Call Accounting/Billing Systems Standard tie line networks require independent call accounting / billing equipment for each node in the network. Th...
Page 293 - Centralized Voice Processing / Messaging; CCIS Centralized Voice Mail; Centralized Attendant Consoles
Chapter 14 Common Channel Inter-Office Signaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 14-15 Issue 6 Centralized Voice Processing / Messaging Voice Processing Systems such as voice mail, fax mail, and Integrated Voice Response (IVR) systems can be centralized ...
Page 294 - Uniform Numbering Plans; CCIS Feature Name
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Page 14-16 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Uniform Numbering Plans CCIS offers complete flexibility when designing network numbering plans. Two primary numbering schemes can be used. One scheme uses a f...
Page 295 - Live Record Over CCIS is not supported to a NEAX 2400.
Chapter 14 Common Channel Inter-Office Signaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 14-17 Issue 6 CCIS FEATURE CHART (Cont.) CCIS Feature Name NEAX 2400 Required Distinctive Ringing-CCIS Do Not Disturb-CCIS Dual Hold-CCIS Elapsed Time Display-CCIS Flexible ...
Page 296 - System Capacity for CCIS with Digital Interface
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Page 14-18 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 System Capacity System Capacity for CCIS with Digital Interface Capacity Description 24DTI 30DTI 24CCT 30CCT DTI Card 8 8 — — CCH Card 8 8 — — AP00 Card (for C...
Page 297 - Required Equipment; Required Equipment for Digital CCIS
Chapter 14 Common Channel Inter-Office Signaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 14-19 Issue 6 Required Equipment Required Equipment for Digital CCIS EQUIPMENT NAME FUNCTIONAL NAME FUNCTION PN-24CCTA CCT CCIS (1.5 Mbps) Trunk Card Provides a built-in Com...
Page 299 - DTI Specifications; Characteristics; volts; Pulse Width
Chapter 14 Common Channel Inter-Office Signaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 14-21 Issue 6 DTI Specifications Characteristics 24-Channel 30-Channel Output Line Rate Line Code Line Impedance 1.544 Mbps – 50 ppm AMI with ZCS/B8ZS* 100 ohms Pulse Amplit...
Page 301 - ISDN Primary Rate Interface; ISDN FEATURE LIST; PRI Services & Features; , which provides routing options and many reporting features.
UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 15-1 Issue 6 Chapter 15 Integrated Services Data Network (ISDN) ISDN Primary Rate Interface ISDN is becoming a basic requirement for any PBX system sold today. The U NIVERGE NEAX 2000 IPS supports many ISDN BRI/PRI features and s...
Page 302 - Chapter 15 Integrated Services Data Network (ISDN); Channel selection is possible by the LCR function only; This feature provides an incoming; CPN To Network–Present; required for each station.
Chapter 15 Integrated Services Data Network (ISDN) Page 15-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Call-By-Call Service Selection Services can be selected on a call-by-call basis to all channels of a single PRI interface according to applications. That is, unlike ...
Page 303 - CPN To Terminating User–Display; Conditions on Tandem Connection
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 15-3 Issue 6 CPN To Terminating User–Display This feature provides a visual display of the originating station’s number and subaddress information on a Multiline Terminal or an A...
Page 304 - DID Addressing; DID and DOD Addressing; and Specifications manual; ISDN Terminal
Chapter 15 Integrated Services Data Network (ISDN) Page 15-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 DID Addressing This feature allows incoming ISDN-PRI calls to terminate to stations, Attendant Console, Automated Attendant, etc., based on the Called Party number. ...
Page 306 - ISDN trunk to ISDN Terminal; MEGACOM ® Access/WATS; No specific band will be indicated to the Network; MEGACOM ® 800 Service/800 WATS Ultra WATS; MULTIQUEST ® /900 Service; subaddress information to the destination party.
Chapter 15 Integrated Services Data Network (ISDN) Page 15-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 12. In case of Point to Multipoint connection, a Single Line Telephone/Multiline Terminal must dial ISDN Multi- point station number assigned by CM1B, not the ISDN T...
Page 307 - Trunk Provisioning Service Selection; Event Based CCIS
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 15-7 Issue 6 2. If a calling party does not wish to provide a called party subaddress, the call must terminate with the # key (Immediate Start). If the # key is not entered, a Ti...
Page 308 - Business Feature List
Chapter 15 Integrated Services Data Network (ISDN) Page 15-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Business Feature List Business Feature List Account Code Elapse Call Timer Answer Key Forced Account Code Attendant Delay Announcement Group Listening Attendant Over...
Page 309 - ISDN Network Requirements for Layer One (1); Supported Network Services (Trunk provisioned only); NT
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 15-9 Issue 6 ISDN Network Requirements for Layer One (1) Interface: T1 (1.544 M) only Framing: ESF (24 Multi-frame) only Line Coding: B8ZS only D-Channel Rate: 64 kbps only D-Cha...
Page 310 - ISDN PRI Specifications; DTI
Chapter 15 Integrated Services Data Network (ISDN) Page 15-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 ISDN PRI Specifications DTI The Digital Trunk Interface (DTI) interfaces the PBX directly to 24/30-channel PCM transmission line. The DTI has the following function...
Page 311 - ISDN; BRT; The BRT has the following functions.
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 15-11 Issue 6 For connections of 24PRT and transmission line, twisted-pair cable can be used. For connection of 30PRT and transmission line, either coaxial cable or twisted pair ...
Page 313 - User To User
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 15-13 Issue 6 VOICE FEATURES AT&T 4ESS AT&T NET NTI DMS 250 MCI NET SPRINT NET U NIVERGE NEAX 2000 IPS CPN to Network X X X X X X Presentation Restrict/Allow X X X X X X ...
Page 318 - 000 IPS systems equipped with Basic Rate Interface (BRI); Applications; 000 IPS supports National ISDN - 1 and AT&T 5ESS specifications for; Video Conferencing for large conference rooms or classrooms.
Chapter 15 Integrated Services Data Network (ISDN) Page 15-18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 ISDN Basic Rate Interface (BRI) The U NIVERGE NEAX 2000 IPS systems equipped with Basic Rate Interface (BRI) provides the user with a vehicle for circuit switched d...
Page 319 - ISDN Data Modems; System Requirements; BRI stations within the IPS
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 15-19 Issue 6 ISDN Data Modems ISDN Data Modems will provide users with access to the Internet at speeds of 64 or 128 kbps. ISDN modems can place and receive ISDN calls at 56, 64...
Page 320 - ISDN Equipment List
Chapter 15 Integrated Services Data Network (ISDN) Page 15-20 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 ISDN Equipment List Card Name Functional Name Function PN-BRTA BRT 1-line Basic Rate (2B + D) Interface Trunk Card Accommodates one 2-channel PCM digital lines. PN-...
Page 321 - Capacity for ISDN-PRI; Capacity; System Capacity for ISDN-BRI; Documentation; More information regarding the ISDN capabilities of the; be found in the; 000 IPS ISDN System Manual and the; 000 IPS ISDN Features and Specifications.
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 15-21 Issue 6 Capacity for ISDN-PRI Capacity Description 24DTI 24PRT DTI Card 8 - DCH Card 8 - Trunks for DTI 192 - PRT Card - 8 Trunks for PRT - 192 ISDN Routes 8 8 ICH Card 24 ...
Page 323 - Chapter 16 Wireless System; 000 IPS Wireless Communication System; Wired for Wireless; Analog PBX Interface
UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 16-1 Issue 6 Chapter 16 Wireless System U NIVERGE NEAX 2000 IPS Wireless Communication System (WCS) NEC’s wireless technology offers high system capacity, proven system reliability, high voice quality, network integration, invest...
Page 324 - CCIS Interface
Chapter 16 Wireless System Page 16-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 2. The signal type of dial while a call is established is DTMF. It is not programmable. 3. If the PBX requires pause timing between a trunk access code and an external number, the WCS can a...
Page 325 - stations for originating or receiving calls as same as
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 16-3 Issue 6 Wireless Roaming The U NIVERGE NEAX 2000 IPS supports the JT-Q931a protocol and JT-11582 for signaling at Q-reference point between PBXs on the private network. By supporting this protocol,...
Page 326 - Configuration Application
Chapter 16 Wireless System Page 16-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Multi-Site Roaming In a mixed network of both U NIVERGE NEAX 2400 IPX and U NIVERGE NEAX 2000 IPS systems or a network of U NIVERGE NEAX 2000 IPS systems supporting wireless users in a priv...
Page 327 - Q. 931a Roaming over IP Trunk
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 16-5 Issue 6 Q. 931a Roaming over IP Trunk Dterm PS III user can originate or receive a call in any place of a network provided by the plural PBXs, which are interfaced by JT-Q931-a protocol over IP Tru...
Page 328 - Wireless Definitions
Chapter 16 Wireless System Page 16-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Wireless Definitions Virtual Station: Individual PS number: Network ID method: Visitor PBX: Visitor PS: Home PBX: Home PBX ID: Home PS: Roaming number: HLR: VLR: Virtual Station exists only...
Page 329 - Wireless – Short Text Message Notification (OAI); Configuration Application:
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 16-7 Issue 6 Wireless – Short Text Message Notification (OAI) This feature enables a Short Text Message (hereafter, STM), once arrived at a mail box of the STM Server (external equipment), to be automat...
Page 330 - Features; Feature Matrix by Configuration Type; Adjunct Type; Analog PBX
Chapter 16 Wireless System Page 16-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Features Feature Matrix by Configuration Type Adjunct Type Integrated Type Feature Analog PBX Interface(1) CCIS Interface(2) U NIVERGE NEAX 2000 IPS Wired for Wireless Analog PBX Interface ...
Page 331 - Feature Descriptions
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 16-9 Issue 6 Feature Descriptions Feature Description Analog PBX Interface This feature allows the IPS/WCS to be integrated with many types of PBXs and to activate various PBS services by sending hook f...
Page 332 - Handover; Wireless PBX feature.; integrated features adding on the adjunctive configuration.
Chapter 16 Wireless System Page 16-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Group Call - 2 Way Calling This feature permits a Dterm PS III/Dterm /Single Line Telephone can page a maximum of fifteen parties simultaneously except the group call leader. After one of ...
Page 333 - Overlap Dialing; Speed Dial – PS
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 16-11 Issue 6 Out of Zone Indication When a Dterm PS III user moves out of the service area and the electric field strength becomes weak, this feature notifies it to the user with the warning tone and t...
Page 334 - System Description; Dterm PS III
Chapter 16 Wireless System Page 16-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 System Description Dterm PS III The user terminal for the U NIVERGE NEAX 2000 IPS Wireless system is the Dterm PS III. This terminal is specifically designed for the mobile user, offering ...
Page 335 - Dterm PS III Accessories; Battery Charger
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 16-13 Issue 6 Dterm PS III Accessories To enhance the use of the Dterm PS III, NEC Unified Solutions, Inc. offers several choices in each area of handset accessories. They are: Lithium-Ion Battery (PS I...
Page 336 - ZT IIU can be deployed using 1 pair or 2 pair wiring.
Chapter 16 Wireless System Page 16-14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Zone Transceiver II (ZT) Access to the communications network by the Dterm PS III user is gained through radio connection with one of the several Zone Transceivers installed on the premise...
Page 337 - Wireless Specifications; Zone Transceiver II Specifications; Integrated
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 16-15 Issue 6 Wireless Specifications Zone Transceiver II Specifications ITEM SPECIFICATIONS • ZT II U Output Power 6.8 mW Type of Interface U Interface Number of Simultaneous Speech Path Maximum 3 Powe...
Page 338 - WCS Required Equipment; EQUIPMENT; The SPN-AP00B DBM-C is required when accommodating 257 or more PSs.
Chapter 16 Wireless System Page 16-16 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 WCS Required Equipment EQUIPMENT DESCRIPTION QTY REMARKS PZ-PW122 (DC/DC PWR) –48V Power supply card for ZT One per PIM 16 ZT powered/card 1-8 PN-4CSIA-A (CSI) ZT Interface card 4 per PIM ...
Page 340 - Wireless LAN; The current Wireless LAN supported interface to the; 000 IPS to integrate with the mobile handsets to emulate digital; Wireless LAN Handset
Chapter 16 Wireless System Page 16-18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Wireless LAN The current Wireless LAN supported interface to the U NIVERGE NEAX 2000 IPS is the U NIVERGE WL System Telephony Gateway. The U NIVERGE WL System Telephony Gateway is a wirele...
Page 341 - Chapter 17 Hotel/Motel System; Hotel Feature List
UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 17-1 Issue 6 Chapter 17 Hotel/Motel System Hospitality features are included in the basic system software of the U NIVERGE NEAX 2000 IPS. Additional software is not required. Any Business system can use the Hospitality features a...
Page 342 - Application Processor
Chapter 17 Hotel/Motel System Page 17-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Application Processor PMS with AP00 on RS-232C The Application Processor (AP) manages guest or administration room status and stores call information on each guest or administrative stat...
Page 343 - Hotel Printer
Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 17-3 Issue 6 Hotel Printer When PMS with AP00 on RS-232C is provided, the various system messages and the guest room status can be obtained through a locally provided Hotel Printer. The following inf...
Page 345 - When this feature is activated, the following operations occur:; Direct Data Entry; Do Not Disturb Console
Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 17-5 Issue 6 Check In / Check Out When this feature is activated, the following operations occur: Check In: Room Cutoff is cleared. Check Out: Room Status printout is supplied. Do Not Disturb is rese...
Page 346 - Automatic Wake Up and Timed Reminder will override Do Not Disturb.; Do Not Disturb-System
Chapter 17 Hotel/Motel System Page 17-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Do Not Disturb-Hotel/Motel This feature allows the Attendant Consoles, Hotel/Motel Front Desk Instruments, guest stations or Property Management System (PMS) terminals to place individua...
Page 347 - Hotel/Motel Front Desk Instrument
Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 17-7 Issue 6 Hotel/Motel Front Desk Instrument A Multiline Terminal with LCD can be programmed to function as a Hotel/Motel (H/M) Front Desk Instrument. This can be used to set and cancel standard H/...
Page 348 - House Phone; House Phones may be equipped without dials.; Maid Status
Chapter 17 Hotel/Motel System Page 17-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 House Phone This feature allows selected stations to reach the Attendant simply by going off-hook. House Phones may be equipped without dials. House Phone assignments are programmed into...
Page 350 - Room copy is available only when MP built-in PMS over IP is provided.
Chapter 17 Hotel/Motel System Page 17-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Property Management System (PMS) The U NIVERGE NEAX 2000 IPS provides a data interface to a customer-supplied Property Management System (PMS) accommodating Hotel Management Features. T...
Page 351 - The PMS can send the following information to the PBX:; Room Cutoff; Reorder tone; Room Cutoff Console
Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 17-11 Issue 6 The PMS can send the following information to the PBX: 1. Maid Status 2. Message Waiting Lamp Status Changes 3. Telephone Restriction Status Changes 4. Check-In/Out Messages 5. Room Dat...
Page 352 - Room Status; Items indicated are as follows:; Single Digit Dialing
Chapter 17 Hotel/Motel System Page 17-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Room Status This feature provides the Hotel/Motel (H/M) Front Desk Instrument with a visual display of the guest’s room status. A supplementary print out (individual and summary) can be...
Page 353 - Hotel System Capacity
Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Page 17-13 Issue 6 Hotel System Capacity Description Capacity Guest/Administrative Station 1020 Front Desk Terminal 8 Hotel Console 8 Hotel Printer 2 I/O port for PMS/SMDR/Hotel Printer 2 I/O port for SMD...
Page 354 - Station Equipment
Chapter 17 Hotel/Motel System Page 17-14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Station Equipment Front Desk Instrument: Dterm Series E/Series i with Display Terminals with 16 feature keys are recommended Guest Room Phone: Analog Single Line H/M Analog Single Line ...
Page 355 - Chapter 18 Call Accounting
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 18- 1 Issue 6 Chapter 18 Call Accounting AIM WorX ™ NEC’s Applications Integration Manager or AIM WorX is an application suite of management software based on a call accounting foundation. It provides an easy way to cost calls wi...
Page 356 - AIMWorX databases; Select Database Licensing Option
Chapter 18 Call Accounting Page18- 2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Multi-Site (Centralized Operations) Multi-Site operation allows AIM WorX Call Accounting to collect data from more than one SMDR source. Simply put, a site is a PBX or group of PBXs. If you...
Page 357 - must have Oracle Client 7.3.x installed. This is done automatically
Chapter 18 Call Accounting UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page18- 3 Issue 6 SQL Server licensing If you purchase SQL Server with AIMWorX, the licensing is provided in multiples of five Client Access Licenses (CALs). All AIMWorX Client/ Server versions include the f...
Page 358 - Configurations; Standalone; Small Corporate tier; supports all AIMWorX features and modules.; Basic tier
Chapter 18 Call Accounting Page18- 4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Configurations Standalone This allows the user to only access the AIMWorX applications from the server on which they are installed (Network Printers and email can still be used - Also the f...
Page 359 - Corporate tier; Enterprise tier; NEAX 2000 switch family, the; Large Enterprise tier; NEAX 2000 switch family, the; The AIM; The AIM; Integrating AIM; modules; AIMWorX works optimally if these modules are paired:
Chapter 18 Call Accounting UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page18- 5 Issue 6 Corporate tier The Corporate tier manages up to 5,000 extensions or users. It can be installed as a standalone system or in a client/server environment and works with the U NIVERGE NEAX 200...
Page 360 - Alarm Manager
Chapter 18 Call Accounting Page18- 6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Work Order should have these three modules at a minimum to work: NEAX SPE Asset Manager Billing Manager Work Order will best enhance your system’s capabilities when combined with these modu...
Page 361 - Traffic Analysis intercepts the
Chapter 18 Call Accounting UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page18- 7 Issue 6 Bill Reconciler Bill Reconciler compares monthly billing statements from the telephone service carrier to CDR generated by AIMWorX. You can also save the results from this comparison and cr...
Page 362 - Trouble Ticket; Additional Reference Material
Chapter 18 Call Accounting Page18- 8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Trouble Ticket Trouble Ticket simplifies the trouble reporting, resolution, and tracking process. It lets you see a database of telecom problems and their associated solutions with a simple...
Page 363 - Chapter 19 Voice Messaging Systems; Voice Mail Integration; integrated to the NEAX 2000 IPS PBX. The NEAXMail AD-64 comes as a
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 1 Issue 6 Chapter 19 Voice Messaging Systems Voice Mail Integration Voice mail allows callers to leave a recorded message, in their own voice and exact words, for another individual or group of individuals. With a voice mail ...
Page 365 - When modems are used, full duplex asynchronous type modems
Chapter 19 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 3 Issue 6 9. Multiple Call Forwarding: When the final destination for any combination of Multiple Call Forwarding is the VMS, calls can be transferred to the VMS. The first forwarded station...
Page 366 - MCI Service Conditions
Chapter 19 Voice Messaging Systems Page 19- 4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 MCI Service Conditions 1. The UCD or Station Hunting feature is usually provided with the VMS station. 2. One RS-232C port on the MP card or the Application Processor (AP00) is req...
Page 367 - Voice Mail Only; - provides voice mail only services. Voice mail only systems are; Unified Messaging; – All AD-120 systems include the NEAX Digital and Serial MCI switch; System Architecture; Microsoft® Exchange® 2003 Server; ships with AD-120 S/W Port Licenses that include; Microsoft SQL® 2000 Server; is the underlying database for AD-120. SQL is provided either in
Chapter 19 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 5 Issue 6 NEAXMail AD-120 The NEAXMail AD-120 Product offers the following two choices for system configuration: Voice Mail Only - provides voice mail only services. Voice mail only systems ...
Page 368 - Voice Cards; Voice boards must be purchased for all NEAXMail AD-120 orders; Level II Server Software License with Exchange 2003; Exchange 2003 Server (Voicemail Runtime edition); Voice Mail only Software Licenses
Chapter 19 Voice Messaging Systems Page 19- 6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Voice Cards Voice boards must be purchased for all NEAXMail AD-120 orders . Note: Systems 4 to 20 ports require a minimum of 2GB RAM, 24 ports to 32 require a minimum of 3GB RAM, a...
Page 369 - Third Party Software; Platform Components; system
Chapter 19 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 7 Issue 6 Third Party Software Description AD-120 Third-Party S/W (Win2003 + PCAnywhere) SQL Server Standard 2000 Runtime Edition (per CPU) If you wish to purchase the Windows 2003 operating...
Page 370 - Optional Software Feature Packages; RealSpeak Text To Speech Reader, 1 Session; Third Party Fax Server Integration
Chapter 19 Voice Messaging Systems Page 19- 8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Description AD120, Level I, Dell GX280 Dell Level II PE2800 Level II Tower Dell Level II, 6 Drive RAID Array, (PE2800 only) Option Dell Level II Rack Mount Kit (PE 2800 only) Secon...
Page 371 - AD120 Enhanced NEAX OAI Integration; Platform Specifications; NEAXMail AD-120 Specifications
Chapter 19 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 9 Issue 6 Description AD120 Dual Integration (IP + PBX) AD120 SMDI Serial Integration AD120 Enhanced NEAX OAI Integration AD120 Load Balancing Platform Specifications NEAXMail AD-120 Specifi...
Page 373 - Level I/Level II Platform Specifications; Level I/Level II Specifications; may require Expansion Chassis
Chapter 19 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 11 Issue 6 Level I/Level II Platform Specifications Level I/Level II Specifications Platform Level Level I (Dell GX280) Level II (Dell PE2800) CPU Type/Speed Pentium 4 2.8GHz Xeon 2.8GHz Dua...
Page 374 - Additional Hardware Components; Expansion Chassis; Optional Software; Operating System and Utilities Software; The Third Party software includes:; Optional ActiveFax Software
Chapter 19 Voice Messaging Systems Page 19- 12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Additional Hardware Components Expansion Chassis Available in a 7-slot PCI form factor, the Expansion Chassis provide additional card slots for voice or fax cards. Note: The Expan...
Page 375 - Analog Voice Card support; customers to upgrade to the NEAXMail AD-64’s Windows; Announcement of number and length of messages; NEAXMail AD-64 announces how long; Archiving; provides subscribers with the ability to navigate their mailbox; Caller ID; At the end of every message, NEAXMail AD-64 indicates how long ago a; Greetings; Standard greeting; is Pat Green. I am not at my desk right now. Please leave a message.”; Busy greeting
Chapter 19 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 13 Issue 6 Unified Messaging A NEAXMail AD-64 Port Software License includes 25 seats of ViewMail/ViewMail for Microsoft Messaging/ViewMail for Lotus Notes/ViewMail for GroupWise and 25 seat...
Page 376 - Hacker Prevention Features; Message order; allows users to hear messages in the order most convenient.; Playback order; old messages for maximum flexibility and convenience.; Live Monitor; Series (III or higher) phone. This feature requires the Digital; Using the “1 for Yes and 2 for No” option, users access all functions by; Outside callers can leave a message for a group of subscribers
Chapter 19 Voice Messaging Systems Page 19- 14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Guests A guest is a person who is hosted by a particular subscriber and given a “guest mailbox.” Guest privileges allow a person to communicate with their host subscriber through ...
Page 377 - Return receipt requested.
Chapter 19 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 15 Issue 6 Private Distribution Lists. Subscribers may have an unlimited number of private distribution lists with an unlimited number of members per list. Only subscribers may send a messag...
Page 378 - Subscribers can dial NEAXMail AD-64 directly to leave a; is similar to the current ViewMail for Microsoft; is similar to the current ViewMail for Microsoft; Voice sampling rate.; provides a high standard of voice messaging.; Voice sampling rate,; during message playback.
Chapter 19 Voice Messaging Systems Page 19- 16 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Directory listing. Subscribers control whether they want to be listed in the automated attendant directory (see automated attendant features). Subscribers record and spell their n...
Page 379 - Automated Attendant; calls are handled as quickly as possible.; Available Languages
Chapter 19 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 17 Issue 6 Automated Attendant NEAXMail AD-64 acts as an electronic receptionist, answering and routing incoming calls automatically. Callers hear an opening greeting that gives instructions...
Page 380 - Outside callers can press “0” for assistance at any time.; Audiotext
Chapter 19 Voice Messaging Systems Page 19- 18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Opening greeting NEAXMail AD-64 plays a pre-recorded greeting to callers when it answers a call. The system manager usually records the opening greeting. The greeting typically in...
Page 381 - Integration features -
Chapter 19 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 19 Issue 6 Record/Edit From a PC or a telephone, subscribers can record their directory name and record and edit their personal greetings, which the NEAXMail AD- 64 plays to incoming callers...
Page 382 - When connected to an IVS2 or IPS system, mailbox subscribers with; Integration methods –; is a serial data link between the NEAX PBX and NEAXMail AD-64.
Chapter 19 Voice Messaging Systems Page 19- 20 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Live Record. The feature allows the subscriber to record their telephone conversation and save them as voice messages in their mailbox. Live Record is available on Dterm sets with...
Page 383 - Usage Table Report
Chapter 19 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 21 Issue 6 is accessible via an IP connection, making system administrators more efficient when managing the NEAXMail AD-64 system. Status Monitor The Status Monitor utility monitors the voi...
Page 384 - Call log; Visual Messaging
Chapter 19 Voice Messaging Systems Page 19- 22 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Call log The call log provides a record of every call NEAXMail AD-64 answers, dials, or transfers. The call log can be run for the entire system or an individual subscriber. Error...
Page 385 - ViewCall Plus; Telephone Control
Chapter 19 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 23 Issue 6 immediately to any part of the message. Using the mouse you can redirect a message to any subscriber, including groups of subscribers. You can also redirect voice over the Interne...
Page 386 - An enhanced integrated messaging solution the NEAXMail; Unified Messaging and Call Management
Chapter 19 Voice Messaging Systems Page 19- 24 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 NEAXMail IM-16 LX An enhanced integrated messaging solution; the NEAXMail ® IM-16LX is the next generation of internal card-based, voicemail/unified messaging system. It delivers ...
Page 387 - Hospitality Feature Package
Chapter 19 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 25 Issue 6 Digital integration enables feature options such as Soft key Navigation, Constant Message Count, Live Record, Live Monitor and Mailbox Manager. Soft key Navigation allows you to n...
Page 388 - Additional Features
Chapter 19 Voice Messaging Systems Page 19- 26 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Urgent Message Count Date and Time Stamp Single Digit Dialing Subscriber Self Enrollment Special Delivery Options (Future, Urgent, Return Receipt) Speed Keys for single button acc...
Page 389 - Chapter 20 System Documentation; NEC offers a full complement of documents for the; 000 IPS Documentation List; 000 IPS Technical Manuals; 000 IPS Features and Specification
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 20- 1 Issue 6 Chapter 20 System Documentation NEC offers a full complement of documents for the U NIVERGE NEAX 2000 IPS product line. Technical documentation is available on Compact Disk (CD ROM) or on the WEB through NTAC On-Lin...
NEC nec
Manual
NEC LCD172VXM
Manual
NEC PSIII
Manual
NEC XV17+
Manual
NEC LCD1860NX
Manual
NEC PA322UHD
Manual
NEC Versa M540
Manual
NEC LCD224WMX
Manual
NEC SP4620
Manual
NEC 0612-20
Manual
NEC PX-50XM5A
Manual
NEC 46 V462
Manual
NEC MT1055
Manual
NEC PD75402A
Manual
NEC NP-V311X
Manual
NEC LT240K, LT260K
Manual
NEC DTR-IR-2
Manual
NEC j
Manual
NEC PD78052(A)
Manual