Mitel NETVISION PHONE - Manuals

Page 3 - Notice

Notice The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks® Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel Networks or any of its affiliates or s...

Page 4 - Contents; IMPORTANT INFORMATION ABOUT WIRELESS PHONES

-i- Contents IMPORTANT INFORMATION ABOUT WIRELESS PHONES 1 ABOUT YOUR NETVISION® PHONE 2 BATTERY CHARGING 3 Charge/Discharge 3 Battery attaching/detaching 3 Placing the battery in the charger 4 WARNINGS! 5 OPTIONAL ACCESSORIES 5 BASIC OPERATION 5 Turning the phone on and off 5 Connecting to the netw...

Page 6 - ACD AGENT FEATURES; ACD Agent Log in / Log out; REGULATORY AND PATENT INFORMATION

-iii- ACD AGENT FEATURES 20 ACD Agent Log in / Log out 21 ACD Agent Make Busy 21 ACD Agent Work Timer 22 Call an ACD Agent 22 REGULATORY AND PATENT INFORMATION 23

Page 8 - ABOUT YOUR NETVISION® PHONE

-2- ABOUT YOUR NETVISION® PHONE 1. Antenna - High-gain antenna. The antenna does not extend. 10. FCT key - Accesses specially programmed features. 2. LED - Indicates an incoming call and message waiting. 11. RCL key - Recalls the last number dialed, and to access the speed-call directory. 3. Earpiec...

Page 9 - BATTERY CHARGING; time and 40 hours standby operation per charge.; Battery attaching/detaching

-3- BATTERY CHARGING Charge/Discharge Fully charge the battery for the NetVision Data Phone before first using the phone. A fully charged battery provides approximately 90 minutes of talk time and 40 hours standby operation per charge. As the battery discharges, the battery strength indicator on the...

Page 10 - Placing the battery in the charger; When charging the battery attached to the phone, turn off the phone

-4- Placing the battery in the charger Recharge the battery in the supplied charger, either attached to or removed from the phone. NOTE: When charging the battery attached to the phone, turn off the phone before inserting it into the charger. Place the battery into the rear charger slot or place the...

Page 11 - Turning the phone on and off; SND

-5- WARNINGS! z To prevent injury or burns, do not short-circuit the battery terminals with metal objects. z Use only approved batteries and charging accessories with the NetVision Phone. z Do not charge the battery in a charger other than a Symbol NetVision Phone charger. OPTIONAL ACCESSORIES For t...

Page 12 - Connecting to the network; calls from that location.

-6- Connecting to the network The quality of communication depends on network radio reception. Large metal structures such as filing cabinets and other devices that radiate radio signals can affect reception. The vertical bar on the left side of the display shows you the strength of the radio signal...

Page 13 - Shared vs. Personal Phones; shared or; Out of Range

-7- Shared vs. Personal Phones Your NetVision Data Phone is configured to operate either as a shared or persona phone. As a shared phone, the system administrator assigns each user a profile consisting of an extension number, an optional username and a Personal Identification Number (PIN). Any user ...

Page 14 - Logging on to a shared phone; To log on to a shared phone:

-8- Logging on to a shared phone You must log on to a shared NetVision Data Phone before you can begin using it. Obtain an extension number or a username and password (PIN) from the system administrator. To log on to a shared phone: 1. Press SND to turn on the phone. 2. Press FCT . 3. Do one of the ...

Page 15 - MAKING AND ANSWERING CALLS; Answering a Call; To select an answering mode:; Phone Answer; Identifying a Caller; To alternate between the caller's number and name:; Refusing a Call; To refuse an incoming call:

-9- MAKING AND ANSWERING CALLS Answering a Call You can program your NetVision Data Phone to answer calls in one of three ways: z Auto-Answering automatically answers the call after one ring. z One-Key Answering requires you to press SND to answer a call. z Any-Key Answering allows you to use any ke...

Page 16 - Making a Call

-10- Making a Call Extension and Outside Number Dialing 1. Dial the extension number - OR - for an external call, dial the code required to access an outside line (usually 9) and then the number. 2. Press SND . Dialing by Name This feature (if available) enables you to call other extension users by ...

Page 17 - Intercom Calling; To place an intercom call:; Adjusting the Volume During a Call; To adjust the earpiece volume for the current call only:; Earpiece; Ending a Call; END

-11- Intercom Calling This feature allows you to speak to a group of other NetVision phone users at the same time. Each user can belong to as many as 10 intercom groups. The system administrator manages access to the groups. You can only speak to one intercom group at a time. The phone automatically...

Page 18 - Redial; To redial any of the last eight numbers dialed:; Speed Call - Personal; To add or replace a number in your personal Speed Call list:; To make a System Speed call:

-12- Redial To redial any of the last eight numbers dialed: z Press RCL , and then SND to dial the last call made or received. - OR - Press RCL repeatedly until the number or name of the party you want to call appears in the display, and then press SND . Speed Call - Personal To add or replace a num...

Page 19 - CALL HANDLING; To place another call without disconnecting the first call:; Transfer; To transfer an active call:

-13- CALL HANDLING Two-line Calling To place another call without disconnecting the first call: 1. Press HOLD . The current call is placed on consultation hold. 2. Place the call as usual. To alternate between the two calls (Call Swap): 1. Press FCT . 2. Use the scroll keys (*<, >#) or the Vol...

Page 20 - Conference; To form a Conference when a two-party call is already in progress, or

-14- Conference To form a Conference when a two-party call is already in progress, or to add another party to an existing Conference: 1. Press FCT . 2. Use the scroll keys (*<, >#) or the Vol buttons to select Transfer . 3. Press SND . 4. Dial the number of the next party. 5. Press SND . 6. Af...

Page 21 - USING ADVANCED FEATURES; Call Pickup; Call Park Retrieve; need to dial to retrieve it.; To retrieve a parked call:; buttons to select

-15- USING ADVANCED FEATURES Call Pickup To answer a call that is ringing at another phone in your Pickup Group: 1. Press FCT . 2. Use the scroll keys (*<, >#) or the Vol buttons to select Group Pickup . 3. Press the SND . The call is re-routed to your phone. To answer a call that is ringing a...

Page 22 - To have the system alert you when a busy extension is free to take; Do Not Disturb; To activate or deactivate DND:

-16- Camp-on Call Park lets you retrieve a call that the system attendant has put on Hold. Usually, the attendant pages you to announce the call and the digits you need to dial to retrieve it. To have the system alert you when a busy extension is free to take your call: z While listening to busy ton...

Page 23 - Microphone Mute; To disable the microphone during a call:; Message Paging; To delete a message:; Night Answer; To answer an external call while the system is in off-hours (Night

-17- Microphone Mute To disable the microphone during a call: z Press SND . To enable the microphone: z Press SND . Message Paging This feature allows the NetVision Data Phone to receive pager-style messages. Depending on the configuration, the system administrator can arrange for other network user...

Page 24 - CUSTOMIZING YOUR PHONE; To view the User Options Menu:; Ringer Style; To change the ringing style:; Phone Ring; To add vibration to the ringing style:; Ring Vibrate

-18- CUSTOMIZING YOUR PHONE Access the features discussed in this section from the User Options Menu. To view the User Options Menu: 1. Press SND . 2. Press the MENU key. 3. If not logged on to the phone, use the scroll keys (*<, >#) or the Vol buttons to select User Options, and then press SN...

Page 25 - Ringer Volume; To adjust the ringer volume while the phone is idle:; Earpiece Volume; To set the volume for all calls:; Display Contrast Control; To adjust the display contrast to suit the lighting conditions:

-19- Ringer Volume To adjust the ringer volume while the phone is idle: 1. Select Ring Volume from the User Options menu. 2. Use the scroll keys(*<, >#) or the Vol buttons to adjust the volume from L (low) to H (high). 3. Press SND . Earpiece Volume This sets the volume for all calls. To set t...

Page 26 - Key Locking; Keypad Lock; from the; User Options; buttons to enable or disable the; Press and hold; until the phone status changes to idle.

-20- Key Locking This feature allows you to lock the keypad to prevent accidental Data Phone operation and unnecessary battery power consumption. Any incoming call automatically unlocks the keypad. To lock the keypad: 1. Choose Keypad Lock from the User Options menu. 2. Use the scroll keys (*<, &...

Page 27 - To place your phone in or take it out of busy state (the phone must be

-21- ACD Agent Log in / Log out ACD calls are directed to logged in Agents only. As an Agent, you are assigned a 1- to 7-digit identification number to log in with. To log in or out: 1. Press FCT . 2. Use the scroll keys (*<, >#) or the Vol buttons to select AgntLogInOut . 3. Press SND . 4. At...

Page 28 - ACD Agent Work Timer; To cancel the after work timer from an idle phone:; CnclWrkTimer; Your phone is now ready to receive another ACD call.; Call an ACD Agent; To call another ACD agent:

-22- ACD Agent Work Timer After ending an ACD call, you_ll be allowed a certain amount of time to complete the work generated by the call before another ACD call is directed to your phone. WORK TIME appears in the display while the timer is counting down. You have the option of canceling the timer a...