Mitel MITEL 5603 - Manuals

About Your Phone 1 About Your Phone This guide contains feature descriptions for both the Mitel ® 5000 Communication Platform (CP) and the Mitel Communications Director (MCD) . • “Call Handling for MCD (3300 ICP)” on page 17 • “Advanced Features for MCD (3300 ICP)” on page 21 • “Call Handling for th...

Mitel 5603 Wireless Handset User Guide 2 Description of Your Handset *System dependent feature Caution: The handset/headset must be fully charged before starting regular use. 1 Earpiece speaker 2 Soft keys The three soft keys is used with GUI, that is, the functions of each Soft key is indicated by ...

About Your Phone 3 Features and Functions IMPORTANT:The handset may retain small magnetic objects around the mouth cap or ear cap region. Case The plastic cover parts are made of durable PC/ABS material. Antenna The antenna is integrated inside the handset. Loudspeaker The handset has a separate lou...

Mitel 5603 Wireless Handset User Guide 4 Chargers Desktop Charger Figure 2: Desktop Chargers There are two desktop chargers available: a basic one that will only charge the handset, and one with advanced functionality to download new software and to synchronize options. The handset is fully operatio...

About Your Phone 5 To disable the key lock feature, press the key and then press Select . Currently, mobile IP phones do not support Enhanced 911 (E911) operation. If emergency services are required, it is necessary to keep the system administrator and location database up-to-date. Tips for your Com...

Mitel 5603 Wireless Handset User Guide 6 Environmental Requirements • Only use the handset in temperatures between 0° C to +40° C (32° F to 104° F). • Avoid exposing the handset for direct sunlight or close to other heat sources. • Avoid volume levels that may be harmful to your hearing. Exposure to...

About Your Phone 7 The Status bar (1) is used for icons which give the user information about signal strength, missed calls, new messages, phone lock, key lock, sound off, time and battery status. This row is always visible in all screens. The Header bar (2) displays the current date, headset connec...

Mitel 5603 Wireless Handset User Guide 8 * This feature is system dependent. Keys and Buttons Some keys have different functions depending on the phone state or the length of time that you press a key. Short press = Press and release the key in less than one second. Long press = Press and hold down ...

About Your Phone 9 Off-hook Key On-hook, and On/Off Key Navigation Key Sound off Key Key Lock, and Upper/Lower Case Key Soft Keys Figure 4: Soft Keys The three soft keys are located just beneath the display. The function of each soft key is indicated by text in the display just above the keys. In id...

Mitel 5603 Wireless Handset User Guide 10 Alphanumeric Keys Figure 5: Available Characters In standby mode, and number input mode • A short press on a key enter the digits “0” - “9” and the characters * and #. • Enter a pause in number input mode by a long press on the # -key. A pause is indicated b...

About Your Phone 11 Headset If you will use your handset frequently, we recommended you use a headset so you have both hands free. The headset comes in two versions: microphone integrated in the cable and microphone on a boom. In order to achieve optimal audio quality with your headset we recommend ...

Mitel 5603 Wireless Handset User Guide 12 Customizing Your Phone Switch the Handset On/Off The handset is switched off: 1. Press and hold On-hook key . When pressing the On-hook key, the handset will vibrate and the display lights up. 2. A window "Switch on" appears. Confirm by pressing "...

Customizing Your Phone 13 Lock/Unlock the Keypad during a Call To prevent accidentally pressing keys you can lock them during a call. This can be useful when a headset is used and the handset is attached to a pocket or belt. Lock keypad 1. Press . 2. Press "Lock". Unlock keypad 1. Press 2. P...

Mitel 5603 Wireless Handset User Guide 14 Making and Answering Calls Make a Call Pre-Dial 1. Enter the number. 2. Press or "Call" to get the line. The number is shown on the display while dialling. If required, press "Clear" to erase the number. You can use the Navigation key to step...

Making and Answering Calls 15 Dial a Number from the Company Phonebook 1. Press the "Menu" soft key. 2. Select "Contacts". 3. Select "Call contact". 4. The local and company phonebook appears in the same list but the company names are indicated by a “Locked entry” icon in fro...

Mitel 5603 Wireless Handset User Guide 16 Adjust the Volume during a Call On the navigation key, press and to increase and decrease the volume, respectively. The handset will now store and keep the new volume level. Open Contacts during the Call 1. Press the "More" soft key during the call. ...

Call Handling for MCD (3300 ICP) 17 Call Handling for MCD (3300 ICP) During a call, you may need to use the following features: Hold, Transfer, Conference, Call Swap, Callback, Call Park, and so forth. You access these features by pressing the More soft key during a call. This displays the In Call m...

Mitel 5603 Wireless Handset User Guide 18 You can also use these features by pressing the R key on the handset during a call. The table below lists the In-Call Menu features and the associated feature access code method. Hold 1. During a call, press the "More" soft key. 2. Select "Hold/R...

Call Handling for MCD (3300 ICP) 19 Conference To conference with another party during an active call: 1. During a call, press the "More" soft key. 2. Select "New Call" to put the current call on hold. 3. Dial the number of the third party. 4. Wait for an answer. 5. Press "More&#...

Mitel 5603 Wireless Handset User Guide 20 Callback Callback lets you request that the system notify you when a busy extension becomes free. 1. When a number/extension is busy, press the "More" soft key. 2. Select "Call Back" to set up the callback. 3. Your extension will ring when th...

Mitel 5603 Wireless Handset User Guide 22 Do Not Disturb To activate Do Not Disturb: 1. Press the "More" soft key. 2. Select "Do Not Disturb". 3. When you hear a re-order tone, press to hang up. To deactivate Do Not Disturb: 1. Press the "More" soft key. 2. Select "Do Not...

Call Handling for the Mitel 5000 CP 23 Call Handling for the Mitel 5000 CP During a call you may need to use features, such as Hold, Transfer, Conference, and Call Swap. You access these features during a call by pressing the "More" soft key. It displays the "In Call" menu depicted i...

Mitel 5603 Wireless Handset User Guide 24 You can also use these features by pressing the "R" key on the handset during a call. The following table lists the In-Call menu features and associated feature access code methods. Hold 1. Press the "More" soft key. 2. Select "Hold/Retri...

Mitel 5603 Wireless Handset User Guide 26 Advanced Features for the 5000 CP The following features are available from the "Calls -> Call services" menu: • Call Operator • Config Assistant • Reverse Transfer These features are visible if the 5000 CP menu template has been installed on the ...

Advanced Features for the 5000 CP 27 Config Assistant Configuration Assistant allows you to access this voice guided configuration portal that provides easy-to-use, remote access to the following phone configuration options: • Dynamic Extension Express • DND • Manual Call Forwarding • Meet-Me Confer...

Mitel 5603 Wireless Handset User Guide 28 Voice Mail Receive a Voice Mail When a new voice mail is received, the message alert signal sounds, and the voice mail icon appears in the status bar. The new voice mail notification is also displayed in a window. Check the Voice Mail Inbox Check the voice m...

Contacts 29 Contacts The handset has a local phonebook with 250 entries, where names and numbers freely can be added, deleted, and edited by the user. The phonebook lists all names in alphabetical order, where three numbers can be added for each contact, that is, work number, mobile number, and othe...

Mitel 5603 Wireless Handset User Guide 30 Navigate the Menu Figure 8: Main Menu • Settings (1) • Contacts (2) • Calls (3) Enter/Exit the Menu Mode Enter the menu by pressing the Menu soft key. The most recently used tab is highlighted. If the handset has been restarted, the Contacts tab appears. 1. ...

Navigate the Menu 31 Menu Tree The following diagrams illustrate the menus for each tab. Calls Note: Some options are system-dependent and may not appear on your phone.

Navigate the Menu 33 Settings • On • Off • Auto phone lock • Hook-off • On • Off • On in charger • Change PIN code • Time format • Automatic key lock —> • Phone lock —> Français, Nederlands, English, etc. • Sound & Alerts —> • Ring signals • Vibrator alert • *Language —> • Locks —>...

Navigate the Menu 35 Call Menu 1. Enter the menu by pressing the “Menu” soft key. 2. Select in the menu. 3. Press "Select". Call List The 25 last received, dialled or missed calls are stored in a call list. If a number occurs more than once the last time stamp, together with the total number...

Mitel 5603 Wireless Handset User Guide 36 Delete all Entries from the Call list 1. Press the "More" soft key. 2. Select "Delete all". 3. Select "Yes" to delete all the entries from the list. Missed Calls A missed call is by default indicated by a Missed call dialog window, bu...

Navigate the Menu 37 Add Contact 1. Select "Add contact". Add New Contact 1. Select "New". 2. Select "Add", and enter the name of the contact. See “Alphanumeric Keys” on page 10. 3. Press "OK". 4. Select "Work number", "Mobile number", or "Other nu...

Mitel 5603 Wireless Handset User Guide 38 Delete Contact 1. Select "Delete contact". 2. Select a contact. 3. Press "Delete". 4. Press "Yes" to confirm. Central Phonebook In the central phonebook you can search by name or number. The last search result can be displayed. When t...

Navigate the Menu 39 Settings Menu 1. Enter the menu by pressing the “Menu” soft key. 2. Select in the menu. Sound and Alert Settings Adjust the Ringer Volume 1. Select "Sound & Alerts". 2. Select “Volume”. 3. Adjust the volume by using and on the navigation key. 4. Press "Back" ...

Mitel 5603 Wireless Handset User Guide 40 Select Headset Profile 1. Select "Headset". 2. Select "Mic on boom", "Mic on cable", or "Customized headset profile" 1 3. Press "Select". Display Settings 1. Select “Display”. 2. Select “Contrast”. 3. Adjust the contra...

Navigate the Menu 41 Set Date Format 1. Select “Time & Date”. 2. Press "Select". 3. Select “Date format” 4. Press "Select". Date formats: • DD/MM/YYYY, for example: 17/09/2008 (also called Europe) • MM/DD/YYYY, for example: 9/17/2008 (also called US) • YYYY-MM-DD, for example: 20...

Mitel 5603 Wireless Handset User Guide 42 Deactivate the Phone Lock 1. Select “Locks”. 2. Select “Auto phone lock”. 3. Select “Off”. 4. Enter a PIN code. 5. Press "OK". Change PIN Code 1. Select "Change PIN code". 2. Enter the old PIN code. 3. Press "OK". 4. Enter new PIN cod...

Navigate the Menu 43 Change the Menu Language 1. Select “Language”. English, Español (Spanish), Français (French), Nederlands (Dutch), Deutsch (German), Russki (Russian). 2. Press "Back". Change Owner ID The Owner ID is set to identify the handset. 1. Select "Owner ID". 2. Enter in i...

Mitel 5603 Wireless Handset User Guide 44 System Change System Select “Automatic” or a specific system. If the handset is set to “Automatic” it selects a system according to the priority list. See “Priority” on page 46. Subscribe Handset in IP-DECT System using Easy Registration A handset can subscr...

Navigate the Menu 45 Subscribe Handset in IP-DECT System Manually To subscribe an IP-DECT system manually, the “Park:” (Portable Access Right Key) and “Ac:” (Authentication code) related to the system are needed. Contact the system administrator for more information. If the handset subscribes to an ...

Mitel 5603 Wireless Handset User Guide 46 Priority The default order of priority is the order of entered subscriptions. This means that the first subscribed system has the highest priority. This list can be edited by the user. You can set the systems in priority by moving them up or down in the list...

Advanced Functions 47 Advanced Functions Admin Menu The handset has a hidden menu for system administrators. See the Mitel 5603 Wireless Handset Configuration Manual . The Admin menu contains: • Software and hardware information, licence information, IPEI/IPDI, and User ID • DECT link and system inf...

Mitel 5603 Wireless Handset User Guide 48 System Handling Software Upgrade and Additional Features Software and options in the 5603 handset can be upgraded by using the PDM or the WSM. See the Portable Device Manager (PDM) Installation and Operation Manual or the WSM Installation and Operation Manua...

Troubleshooting 49 Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. If others hav...

Mitel 5603 Wireless Handset User Guide 50 LED Error Indications See also chapter “LED Indications during Easy Replacement” on page 57. LED is flashing red, quick flash, (100 ms on, 800 ms off) 1. If a third handset, that is another handset than the "old" (the replaced handset) and "new&#...

Operation Notice 51 Operation Notice Accessibility and Voice Quality The base network is not always available. If you do not get in contact with your system, contact your system administrator. For best voice quality, avoid positioning near computer, radio or similar equipment. Operating Area You can...

Mitel 5603 Wireless Handset User Guide 52 Maintenance Maintenance of Batteries Battery Warnings During a call, only the corresponding battery warning signal will notify the user. The warning signal cannot be silenced during a call. When not in call, the warning signal can be silenced by pressing . C...

Maintenance 53 Figure 9: Easy Replaceable Battery Attach the Hinge-type Clip Attach the hinge-type belt clip as described in the illustration below. Figure 10: Attach the Hinge-type Clip into Position

Mitel 5603 Wireless Handset User Guide 54 Attach the Swivel-type Clip Attach the swivel-type belt clip as described in the illustration below. Figure 11: Attach the Swivel-type Clip into Position Easy Replacement Easy replacement can be used if a handset needs to be replaced. The easy replacement pr...

Maintenance 55 Before Starting Easy Replacement Procedure 1. Check that both the old handset (that is, the handset to be replaced) and the new handset (that is, the replacement handset) are of the same device type (5603). 2. Make sure that the handset batteries are charged before starting the easy r...

Maintenance 57 LED Indications during Easy Replacement The following table shows the LED indications that are used for the 5603 and the charger during the easy replacement procedure. See also “Troubleshooting” on page 49. Related Documents • Mitel 5603 Wireless Handset Configuration Guide • Data She...

Index 59 Index A Antenna 3 B Battery 3, 52 low battery 52 C C (Clear) button 9 Call info 8, 21, 26, 31 Calling answered call 8 call a number from the call list 14 dial a number 14 missed call 8 outgoing call 8 quick call by a name in the phonebook 14 Case 3 Centralized phonebook 29 Clip 3 E Earpiece...