Lexmark X500N - Manuals

Fully configured model The following illustration shows the fully configured printer model. The basic model can be fully configured by addinga 530-sheet drawer. The asterisk (*) indicates the drawer is optional. 1 Optional 530-sheet drawer (Tray 2)* 12

Understanding the control panel Control panel item Description 1 Quick access panel The buttons on the quick access panel provide direct access to pre-programmed fax numbers and scan destinations. • Up to 20 entries can be stored in the Quick Dial directory for one-touch access tofax numbers. Note: ...

Getting the printer ready to fax The following connection methods may not be applicable in all countries or regions. CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, dur...

Country/region • Germany • Austria • Switzerland There is a plug installed in the EXT port of the printer. This plug is necessary for the proper functioning of the printer. Note: Do not remove the plug. If you remove it, other telecommunications devices in your home (such as telephones or answering ...

Connecting directly to a telephone wall jack in Germany Connect the printer directly to a telephone wall jack to send and receive faxes without using a computer. Note: In Germany (and some other countries), the printer ships with a special RJ-11 plug in the EXT port. Do not remove the RJ-11 plug. It...

5 If you would like to use the same line for recording messages on your answering machine, connect a secondtelephone line (not provided) between the answering machine and the other N slot of the telephone wall jack. Connecting to a telephone Connect a telephone to the printer to use the fax line as ...

3 Remove the protective plug from the EXT port of the printer. 4 Connect the other telephone cord to a telephone, and then plug it into the EXT port of the printer. Connecting to an answering machine Connect an answering machine to the printer to receive both incoming voice messages and faxes. Note:...

Connecting to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software program. Note: Setup steps may vary depending on your country or region. 1 Make sure you have the following: • A telephone • A computer with a modem • Three telephone cords • A teleph...

4 Connect a second telephone cord from the telephone to the computer modem. 5 Connect a third telephone cord from the computer modem to the EXT port of the printer. Setting the outgoing fax name and number To have the designated fax name and fax number printed on outgoing faxes: 1 From the control p...

3 Press or repeatedly until Date/Time Setup appears, and then press . 4 Press or repeatedly until Date Setting appears, and then press . 5 Press or repeatedly until Year , Month , Date , or Date Format appears, and then press . 6 Press or repeatedly, or use the keypad, to adjust the date item select...

Installing options Installing a 530-sheet drawer The printer supports one optional drawer which allows an additional 530 sheets of paper to be loaded. CAUTION: If you are installing a 530-sheet drawer after setting up the printer, turn the printer off, and unplug the power cord before continuing. 1 ...

Securing the 530-sheet drawer to the printer 1 Align one bracket with the hole on the right side of the printer as shown. Press the bracket flat against the printer,and then tighten the thumbscrew. 2 Starting at the front of the printer, push the right side cover onto the printer, fitting each slot ...

3 Align the other bracket with the hole on the left side of the printer as shown. Press the bracket flat against theprinter, and then tighten the thumbscrew. 4 Starting at the front of the printer, push the left side cover onto the printer, fitting each slot on the cover over itscorresponding tab on...

Loading paper and specialty media This section shows how to load the standard tray (250-sheet tray) and the optional 530-sheet tray which is part ofthe optional 530-sheet drawer. It also includes information about the standard exit bin. Loading trays The printer has two trays to select from: the sta...

6 Align the tray, and insert it. Converting the standard tray to a legal-size tray The standard tray (Tray 1), also known as the 250-sheet tray, can be extended to make the 250-sheet legal-sizetray (Tray 1). Note: Not all models come with a universal tray. You may need to purchase a legal-size tray ...

3 Lower the paper support into place so that it is now at an angle. The paper support is inclined so the paper now remains in a neater stack in the standard exit bin. Note: Do not leave the paper support inclined if you are printing transparencies. Doing so may cause creases in the transparencies. L...

Paper and specialty media guide Paper guidelines When printing on specialty media, use the printer control panel to set the correct Paper Type. Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluatingnew paper stoc...

Unacceptable paper The following paper types are not recommended for use with the printer: • Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,carbonless copy paper (CCP), or no carbon required (NCR) paper • Preprinted papers with chemicals that may ...

Page orientation is important when printing on letterhead. Use the following table for help when loading letterhead: Paper source Print side Top of page Tray 1 (250-sheet tray) Note: Tray 1 can be adjusted to fit either letter- or legal-size paper. Letterhead faceup Letterhead goes toward the rear o...

– Have postage stamps attached – Have any exposed adhesive when the flap is in the sealed or closed position – Have bent corners – Have rough, cockle, or laid finishes • Adjust the width guide to fit the width of the envelopes. • Load only one size of envelope at a time in the tray. Envelopes may on...

Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the types of paper they support. Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & L...

Paper size Dimensions Standard 250-sheetletter-size tray(Tray 1) 250-sheetlegal-size tray(Tray 1) Optional 530-sheettray (Tray 2) Com 10 Envelope 104.8 x 241.3 mm(4.12 x 9.5 in.) X DL Envelope 110 x 220 mm(4.33 x 8.66 in.) X C5 Envelope 162 x 229 mm(6.38 x 9.01 in.) X B5 Envelope 176 x 250 mm(6.93 x...

Supported paper weights Paper type Standard 250-sheetletter-size tray (Tray 1) 250-sheet legal-size tray(Tray 1) Optional 530-sheet tray(Tray 2) Plain (xerographic orbusiness) paper 60 to 90 g/m 2 grain long (16 to 24 lb bond) 60 to 90 g/m 2 grain long (16 to 24 lb bond) 60 to 90 g/m 2 grain long (1...

Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialtymedia can affect how reliably documents print. For more information, see Avoiding jams and Storing print media. Installing printer software A printer driver is software that lets...

Printing the demo page Print the demo page to isolate print quality problems. 1 Make sure the printer is on and Ready appears. 2 From the control panel, press . 3 Press or repeatedly until Reports Print appears, and then press . 4 Press or repeatedly until Demo Page appears, and then press . After t...

3 Click the trash icon. Canceling a print job from Mac OS X 1 Choose Applications ΠUtilities , and then double-click Print Center or Printer Setup Utility . 2 Double-click the printer you are printing to. 3 From the printer window, select the job to cancel. 4 From the icon bar at the top of the win...

Copying Automatic Document Feeder (ADF) Scanner glass Use the Automatic Document Feeder (ADF) formultiple-page A4-, letter-, or legal-size documents. Use the scanner glass for single pages, small items(such as postcards or photos), transparencies, photopaper, or thin media (such as magazine clipping...

Selecting a paper size for copies If you have more than one tray installed, you can load two different sizes of paper. This will allow you to select upto two different paper sizes for copies. To select a paper size other than the current default size (loaded in Tray 1): 1 From the control panel, pre...

3 Press or repeatedly until Density appears, and then press . 4 Press or repeatedly to adjust the density, and then press . 5 Press to return to the Ready state. Note: Copy density can also be temporarily changed by pressing the Lighter/Darker button on the control panel. When the printer power is r...

Scanning Automatic Document Feeder (ADF) Scanner glass Use the Automatic Document Feeder (ADF) formultiple-page A4-, letter-, or legal-size documents. Use the scanner glass for single pages, small items(such as postcards or photos), transparencies, photopaper, or thin media (such as magazine clippin...

Setting up the scan directory 1 Open a Web browser. 2 In the address bar, type the IP address of the printer, and then press Enter . If the Java applet screen appears, click Yes . 3 Click Scan Destination . 4 Under New Destination, from the drop-down menu, select Email , FTP , or PC . 5 Enter your s...

4 Press or repeatedly until the resolution you want appears, and then press . 5 Press to return to the Ready state. Note: Scan resolution can also be temporarily changed by pressing the Image Quality button on the control panel. When the printer power is reset, the printer returns to the default set...

Faxing Notes: • The Fax function is not available on all models. • Color faxing is not supported. Press to start a black and white fax job. Automatic Document Feeder (ADF) Scanner glass Use the Automatic Document Feeder (ADF) formultiple-page A4-, letter-, or legal-size documents. Use the scanner gl...

Sending a fax while listening to a call (On Hook Dial) The manual dialing feature lets you dial a fax number while listening to the call through a speaker on the printer. Itis useful when you must navigate an automated answering system or enter a calling card number before sending afax. 1 Make sure ...

Receiving a fax Understanding the fax receive modes Fax receive mode Description Fax Only The printer automatically answers every call as a fax. Use this mode: • For dedicated fax lines • When no external or extension telephone is attached Fax Tad An external answering device (TAD) is connected. The...

Receiving a fax from an extension telephone If you answer a fax call on an extension telephone or an external telephone connected to the EXT port of the printer, you can make the printer take the call by using the Fax receive code. When you press the Fax receive code(51), the printer starts to recei...

8 Use the keypad to type the name, and then press . 9 Press to return to the Ready state. Note: You can edit or replace an existing Quick Dial name or number by following the same steps. Printing the Quick Dial list 1 From the control panel, press . 2 Press or repeatedly until Reports Print appears,...

Understanding the dialing options Dialing option Description Manual dialing Manually type the fax number using the keypad. Quick dialing Press the Quick Dial button that stores the number you want to call. Note: To dial Quick Dial numbers 11–20, press the Shift button, and then press the Quick Dial ...

7 Press or repeatedly until the PBX access number (1–999) you want appears, and then press . 8 Press to return to the Ready state. Customizing fax settings Making a fax lighter or darker If the original document is very light or very dark, you may want to change the contrast. 1 Make sure the printer...

Clearing jams Avoiding jams The following hints can help you avoid jams: • Use only recommended paper or specialty media. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications . • Do not load too much paper. Make sure the stack h...

Clearing Tray 1 jams If the paper did not feed from Tray 1 correctly, the jam is in the tray. Paper Jam A1: Remove Tray1 and Clear Jam appears. Tray 1 could be the 250-sheet letter-size tray or the 250-sheet legal-size tray. 1 Pull Tray 1 out. Remove the tray completely. 2 Remove the jam. The jam co...

Clearing Tray 2 jams If the paper did not feed from Tray 2 correctly, the jam is in the tray. Paper Jam A2: Remove Tray2 and Clear Jam appears. 1 Pull Tray 2 out. Remove the tray completely. 2 Remove the jam. The jam could be in the tray or behind the tray area. • Jams in the tray —Locate the single...

3 Insert the tray. Clearing jams behind the rear door If the paper is jammed behind the rear door, Paper Jam <x> appears. The affected area is indicated by the Jam <x> message. A Paper Jam B message indicates the paper is jammed behind the rear door below the fuser. A Paper Jam C message...

1 Pressure release levers 4 Grasp each side of the jammed paper. Paper Jam B Paper Jam C Pull paper to the rear of the printer and then out. Pull paper up and out. Note: Gently pull the paper out to avoid tearing it. Whenever possible, pull the paper towards the bottom of the printer to avoid contam...

Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings: Copy Settings Machine Settings Network Settings Reports Print Paper Select Sort Quality Density Reduce/Enlarge Speaker Volume Paper Settings Job Timeout Toner Saver Mode Supplie...

Scan Settings menu Menu item Description Document Size LGL 8.5X14 LTR 8.5X11 STMT 5.5X8.5 EXEC 7.25X10.5 A4 210X297 B5 182X257 A5 210X148 Custom Inch Width 5.5->8.5 Length 5.5->14 mm Width 140->216 Length 140->355 Sets the document size for scanning Note: LTR 8.5X11 or A4 210X297 is the ...

Menu item Description Limitation of size of mail 1MB 2MB 3MB 4MB 5MB No Limit Sets the size limitation for scanned documents Note: 1MB is the factory default setting. Fax Settings menu Menu item Description TX Settings Immediate TX On Off Next Fax Only Resolution Standard Fine Photo Density Light No...

Menu item Description Comm Settings ECM TX Off On ECM RX Off On Dial Tone Detect Detection No Detection TX Speed 33.6 kbps 14.4 kbps 9.6 kbps 7.2 kbps 4.8 kbps 2.4 kbps RX Speed 33.6 kbps 14.4 kbps 9.6 kbps 7.2 kbps 4.8 kbps 2.4 kbps Sets the fax communication settings Notes: • On is the factory def...

Menu item Description Speed Dial Entry 01= to 50= Fax # Entry Fax Name Entry Sets a name and fax number for each Speed Dial number. Upto 50 names and numbers can be stored in the Speed Dialdirectory. Machine Settings menu Menu item Description Speaker Volume Keypad Volume 0–3 Ring Volume 0–3 Line Mo...

Network Settings menu Menu item Description Ethernet MAC LINK Status LINK Setting Auto 100M Full Duplex 100M Half Duplex 10M Full Duplex 10M Half Duplex Lets you view the current Ethernet information, and changethe LINK settings. Note: Auto is the factory default LINK setting. IP Configuration DHCP ...

Menu item Description Speed Dial List No Sort Sort by Name Prints the Speed Dial list Notes: • No Sort prints the Speed Dial list in numerical order. • Sort by Name prints the Speed Dial list in alphabeticalorder. Scan Directory List <none> Prints the Scan Directory list Scan Transmission Log ...

Understanding printer messages List of status and error messages <x> Toner Empty: Replace Toner <x> The specified toner cartridge is empty. Remove the specified cartridge, and then install a new one. <xx> Service Call: <message> 1 Turn the printer off. 2 Unplug the power cord...

Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing untilyou are ready to use them. Do not expose supplies to: • Direct ...

4 Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paperexit tray. Warning: Using a damp cloth to clean the interior may cause damage to your printer. 5 Make sure the paper support and paper exit tray are dry before beginning a new print job. Cl...

Cleaning the dust-proof glass Clean the dust-proof glass if you encounter print quality problems. 1 Turn the printer off. 2 Pull the front door release latch forward, and gently lower the front door. 3 Remove the toner cartridges one at a time. 101

13 Install the toner cartridges one at a time. 14 Close the front door. 15 Turn the printer on. Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized suppliesdealers in your area. In other countries or regions, visit the Lexmark W...

Part name Part number For printer(s) Yellow High Yield Toner Cartridge C500H2YG C500/X500/X502 Black High Yield Toner Cartridge C500H2KG C500/X500/X502 Cyan Toner Cartridge C500S2CG C500/X500/X502 Magenta Toner Cartridge C500S2MG C500/X500/X502 Yellow Toner Cartridge C500S2YG C500/X500/X502 Black To...

Follow these guidelines to avoid personal injury or printer damage: • Use at least two people to lift the printer. • Before moving the printer: – Turn it off using the power switch. – Unplug the power cord from the wall outlet. – Disconnect all cords and cables from the printer. – Remove all printer...

8 Move the Scanner lock switch to the locked position. 9 Close the scanner cover. Removing the printer from the 530-sheet drawer 1 Turn the printer off, and then unplug the power cord from the wall outlet. 2 Disconnect all cables from the back of the printer. 109

Moving the printer to another location The printer and options can be safely moved to another location by following these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cartused to move the options must have a surface able ...

Administrative support Locking the administrator menus Since many people often use a printer, a support person may choose to lock the Admin Settings menu, Fax Directorymenu, and Network Settings menu so that administrative settings cannot be changed from the control panel. 1 Make sure the printer is...

6 Using the keypad, enter the number of minutes for the printer to wait before it enters Power Saver mode.Available settings range from 1–240 minutes. 7 Press . 8 Press to return to the Ready state. Restoring factory default settings Menu settings marked with an asterisk (*) indicate the active sett...

Turning on Auto Clear Auto Clear specifies whether the printer automatically returns to the Default Mode setting after the set amount oftime if no operation is done during that time. To turn on Auto Clear and set the time-out duration: 1 Make sure the printer is on and Ready appears. 2 From the cont...

Troubleshooting Online customer support Customer support is available on the Lexmark Web site at www.lexmark.com Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical out...

Make sure the correct printer software is installed • Verify that you are using the correct printer software. • If you are using a USB port, make sure you are running Windows 98/ME, Windows 2000, Windows XP, orWindows Server 2003 and using Windows 98/ME, Windows 2000, Windows XP, or Windows Server 2...

Solving copy problems Copier does not respond These are possible solutions. Try one or more of the following: Are there any error messages on the display? Clear any error messages. Check the power Make sure the printer is plugged in, the power is on, and Ready appears. Scanner unit does not close Ma...

Is the scanner glass dirty? Clean the scanner glass with a clean, lint-free cloth dampened with water. Is the copy too light or too dark? Adjust the density of the copy: 1 From the control panel, press . 2 Press or repeatedly until Copy Settings appears, and then press . 3 Press or repeatedly until ...

Solving scan problems Scanner does not respond These are possible solutions. Try one or more of the following: Are there any error messages on the display? Clear any error messages. Check the power Make sure the printer is plugged in, the power is on, and Ready appears. Check the cable connections M...

3 Press or repeatedly until Resolution appears, and then press . 4 Press or repeatedly to choose a higher resolution, and then press . 5 Press to return to the Ready state. Check the quality of the original document Make sure the quality of the original document is satisfactory. Check the document p...

Check the country code 1 Make sure the printer is on and Ready appears. 2 From the control panel, press . 3 Press or repeatedly until Admin Settings appears, and then press . 4 Press or repeatedly until Country Code appears, and then press . 5 Look down at the Country Code menu item to see the user ...

Is the toner low? When Toner Low <xxxx> appears or when you experience faded print, you may be able to extend the life of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the ...

Make sure the fax transmission speed is not set too high Decrease the incoming fax transmission speed: 1 From the control panel, press . 2 Press . 3 Press or repeatedly until Fax Settings appears, and then press . 4 Press or repeatedly until Comm Settings appears, and then press . 5 Press or repeate...

Reset the printer Turn the printer off. Wait 10 seconds. Turn the printer back on. Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: Check the paper Use recommended paper and other specialty media. For more information, see the chapter ...

Replace the fuser if the defects occur every: • 95 mm (3.74 in.) • 128 mm (5.04 in.) Color misregistration ABCDE ABCDE ABCDE ABCDE Color has shifted outside of the appropriate area or has been superimposed over another color area. • Remove and reinstall the toner cartridges. • Remove and reinstall t...

Make sure there is no paper jammed behind the photodeveloper cartridge: 1 Press the button on the right side of the printer to release the scanner unit. 2 Lift the scanner unit, and then open the top cover. 3 Remove the photodeveloper cartridge. 4 Remove any loose paper from the photodeveloper cartr...

Print is too light These are possible solutions. Try one or more of the following: Make sure the Color Adjustment settings are not too light From Print Properties, select a different Color Adjustment setting before sending the job to print. Note: This solution applies to Windows users only. Check th...

Is the toner low? When Toner Low <xxxx> appears or when the print becomes faded, follow these steps to extend the life of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the ...

Uneven print density A B C D E A B C D E A B C D E These are possible solutions. Try one or more of the following: Is a toner cartridge defective? Replace the toner cartridge. Is the photodeveloper cartridge defective? Replace the photodeveloper cartridge. Ghost images These are possible solutions. ...

Blank pages These are possible solutions. Try one or more of the following: Is the toner low? When Toner Low <xxxx> appears or when the print becomes faded, follow these steps to extend the life of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to...

Solid color pages These are possible solutions. Try one or more of the following: Is a toner cartridge defective? Replace the toner cartridge. Does the printer need to be serviced? Contact Customer Support. Paper curl These are possible solutions. Try one or more of the following: Make sure the Medi...

Toner rubs off These are possible solutions. Try one or more of the following: Check the Media Type setting From Print Properties, change the Media Type setting to match the paper loaded in the tray. Is the fuser defective or worn? Replace the fuser. FAQ about color printing What is RGB color? Red, ...

Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and thetroubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label o...

Notices Product name: Lexmark X500n Product name: Lexmark X502n Machine type: 7100 Model(s): 010 110 Edition notice April 2007 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” W...

European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 89/336/EEC, 2006/95/EC, and 1999/5/EC on theapproximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of elec...

Polski Niniejszym Lexmark International, Inc. o ś wiadcza, ż e niniejszy produkt jest zgodny z zasadniczymi wymogami oraz pozosta ł ymi stosownymi postanowieniami Dyrektywy 1999/5/EC. Português A Lexmark International Inc. declara que este este produto está conforme com os requisitos essenciais e ou...

The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to a telephone line. ExcessiveRENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum ofRENs should not exceed five (5.0). T...

ENERGY STAR Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, andelsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be...

By using the configuration menus, the Power Saver Timeout can be modified between 1 minute and 240 minutes. Setting the PowerSaver Timeout to a low value reduces energy consumption, but may increase the response time of the product. Setting the Power SaverTimeout to a high value maintains a fast res...

Index Numerics 530-sheet drawer installing 27 530-sheet tray loading 31 Symbols <xx> Service Call: <message> 94 A ADF Cover Open: Close ADFCover 94ADF Jam: Open ADF Cover andClear Jam 94Answering 94attaching cables 29Auto Clear, turning on 116Awaiting Redial 94 B broadcast fax canceling ...