Lexmark MS415dn Laser Printer - Manuals

• Provide a flat, sturdy, and stable surface. • Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airflow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes. • Observe the recommended tempe...

Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continui...

Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have other dev...

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board access door. Note: When the printer software an...

5 Insert the tray into the base. 6 Place the tray near the printer. 7 Align the printer with the tray, and then slowly lower the printer into place. 8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. 1 2 Note: When the printer softwa...

1 2 3 4 5 6 7 Use the To 1 USB port Attach an optional wireless network adapter. 2 USB printer port Connect the printer to a computer. 3 Ethernet port Connect the printer to a network. 4 Parallel port Connect the printer to a computer. 5 Power switch Turn on or turn off the printer. 6 Printer power ...

In Windows 8 From the Search charm, type run , and then navigate to: Run > type control printers > OK In Windows 7 or earlier a Click , or click Start and then click Run . b Type control printers . c Press Enter , or click OK . 2 Select the printer you want to update, and then do either of the...

You will need an Ethernet cable to connect the printer to the network and an available port where the printer canphysically connect to the network. Use a new network cable when possible to avoid potential problems caused by adamaged cable. Preparing to set up the printer on a wireless network Notes:...

MS315 and MS415 Wireless Setup Wizard Connecting the printer using the Wireless Setup Wizard Before you begin, make sure that: • A wireless network adapter is installed in the printer and is working properly. For more information, see theinstruction sheet that came with the adapter. • The Ethernet c...

Connecting the printer to a wireless network using theEmbedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see theinstruction sheet t...

Printing a network setup page If the printer is connected to a network, then print a network setup page to verify the network connection. This pagealso provides important information that aids network printing configuration. 1 From the printer control panel, navigate to: > Reports > > Netwo...

Using MS312 Using the printer control panel 9 3 1 2 4 5 6 7 8 Use the To 1 Menus button Open the menus. Notes: • The menus are available only when the printer is in the Ready state. • Pressing the button while navigating within the menus returns the printer control panelto the top ‑ level menu scree...

Use the To 7 Left arrow button • Scroll through menus or to move between screens and menu options. • Scroll through settings or text. For menus with numeric values, press and hold an arrowbutton to scroll through the settings. Release the button when the value you want appears. 8 Back button Return ...

Using the Local Printer Settings Utility 1 Access the Local Printer Settings Utility from the list of applications or the Start menu to adjust the printer settings. 2 Save the changes using the Actions menu. Note: To distribute the settings to other printers, save the settings in a command file. Usi...

Using MS315 and MS415 Using the control panel Use the To 1 Display View the printer status and messages.Set up and operate the printer. 2 Left arrow button Scroll to the left. 3 Select button Select menu options. Save settings. 4 Up arrow button Scroll up. 5 Right arrow button Scroll to the right. 6...

Understanding the colors of the Sleep button and indicatorlights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition. Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is w...

Loading paper and specialty media MS312 paper size and type setup Setting the paper size and type 1 From the printer control panel, navigate to: > Paper Menu > > Paper Size/Type > 2 Select Tray [x] Size or Tray [x] Type , and then press . 3 Change the paper size or type setting, and then...

3 Change the settings, and then press . MS315 and MS415 paper size and type setup Setting the paper size and type 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Paper Size/Type > 2 Press the up or down arrow button to select the tray or feeder, and the...

To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location. Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the t...

Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock,transparencies, paper labels, and envelopes. You can also use it for single ‑ page print jobs on letterhead. 1 Open the multipurpose feeder. 1 2 a Pull ...

• Load letterhead faceup with the top edge entering the printer first. For two ‑ sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, cla...

• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu . 3 Change the tray settings to specify the paper size and type for the tray. • To link trays, make sure the paper size and type for the tray match with that of the other t...

• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu . 3 From the Tray Configuration section, select a paper source, and then select a custom paper type under the papertype column. 4 Click Submit . Using the printer settings ...

4 Click Submit . 5 Click Custom Types , and then verify if the new custom paper type name has replaced the custom name. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names 2 Select a custom name, and then type a new...

Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluatingnew paper stock. Weight The printer trays can automatically feed paper weights up to 90 ‑ g/m 2 (24 ‑ lb) bon...

Fiber content Most high ‑ quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containingfibers such as cotton can negatively affect paper ...

Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting orreleasing hazardous emissions. Using recycled paper and other office papers As an environmentally conscientious company, Lexmark supports the use of recycled paper produced specifically ...

Unacceptable paper examples Test results indicate that the following paper types are at risk for use with laser printers: • Chemically treated papers used to make copies without carbon paper, also known as carbonless papers • Preprinted papers with chemicals that may contaminate the printer • Prepri...

• Do not use labels with exposed adhesive. • Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die ‑ cuts of the label. • Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should beat least 1 mm (0.04 inc...

Supported paper sizes, types, and weights For information on card stock and labels, see the Card Stock & Label Guide on the Lexmark Web site at http://support.lexmark.com . Supported paper sizes Paper size Standard tray Optional 250 ‑ or 550 ‑ sheet tray Multipurpose feeder Duplex mode A4 210 x ...

Paper size Standard tray Optional 250 ‑ or 550 ‑ sheet tray Multipurpose feeder Duplex mode 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) X X X DL Envelope 110 x 220 mm (4.3 x 8.7 in.) X X X C5 Envelope 162 x 229 mm (6.4 x 9 in.) X X X B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) X X X Other Envelope 229 x 3...

Printing Printing a document Printing a document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print . b Click Properties , Preferences , Options , or Setup . ...

3 Adjust the toner darkness setting. 4 Click Submit . Using the printer settings on the computer Depending on your operating system, adjust the toner darkness settings using the Local Printer Settings Utility orPrinter Settings. Using the printer control panel 1 From the printer control panel, navig...

MS315 and MS415 Printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel, navigate to: > Security > Confidential Print 2 Select a print job type. Use To Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from ...

Printing information pages For more information on printing information pages, see “Printing a menu settings page” on page 25 for MS312 or “Printing a menu settings page” on page 26 for MS315 and MS415 and “Printing a network setup page” on page 26 for MS312 or “Printing a network setup page” on pag...

Canceling a print job Canceling a print job from the printer control panel From the printer control panel, press > . Canceling a print job from the computer For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type run , and then navigate to: Run > type control pri...

Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...

Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type ...

Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced systemsupport tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Secur...

Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Prin...

Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of theprinter, network, and supplies. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section ...

If you try to access a PIN ‑ protected menu from the printer control panel, the printer will require you to enter the PIN. Note: After you enter the last digit of the PIN, make sure to press on the printer control panel for more than three seconds. Saving energy Using Eco ‑ Mode Use Eco ‑ Mode to qu...

Adjusting Sleep mode To save energy, decrease the number of minutes before the printer enters Sleep mode. Available settings range from 1 to 120 minutes. The factory default setting is 30 minutes. Note: Sleep mode can be scheduled. For more information, see “Using Schedule Power Modes” on page 67 . ...

Using Schedule Power Modes Schedule Power Modes lets the user schedule when the printer goes into a reduced power state or into the Readystate. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • Print a network setup page or menu s...

• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings tab > Security > Confidential Print Setup . 3 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts,all of th...

Using Schedule Power Modes Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready state. Note: This feature is available only in network printers or printers connected to print servers. Using the Embedded Web Server 1 Open a Web browser, and then ty...

Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers inthe location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can ...

Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffereddata, simply turn off the printer. Erasing non-volatile memory MS312 non-volatile memory erase Erasing non ‑ volatile memory 1 Turn off the printer. 2 From ...

Finding printer security information In high-security environments, it may be necessary to take additional steps to make sure that confidential data storedin the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Serv...

Understanding the printer menus MS312 menus list Menus list Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MPSubstitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Menu Settings Page Device Statistics Network Setup Page 1 Print FontsPrint Dir...

Security Settings Help Confidential Print Security Audit Log Set Date and Time General Settings Print Settings Print All Guides Print Quality Printing Guide Media Guide Print Defects Guide Menu Map Information Guide Connection GuideMoving Guide Supplies Guide 1 Depending on the printer setup, this m...

Configure MP menu Use To Configure MP CassetteManualFirst Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures themultipurpose feeder as the default paper source. • Manual sets the multipurpose feeder only for ma...

Paper Weight menu Use To Plain Weight LightNormalHeavy Specify the relative weight of the plain paper loaded. Note: Normal is the factory default setting. Card Stock Weight LightNormalHeavy Specify the relative weight of the card stock loaded. Note: Normal is the factory default setting. Transparenc...

Use To Colored Weight LightNormalHeavy Specify the relative weight of the colored paper loaded. Note: Normal is the factory default setting. Light Weight Light Specify that the weight of the paper loaded is light. Heavy Weight Heavy Specify that the weight of the paper loaded is heavy. Rough/Cotton ...

Use To Light Loading DuplexOff Determine and set two ‑ sided printing for all print jobs that specify Light as the paper type. Heavy Loading DuplexOff Determine and set two ‑ sided printing for all print jobs that specify Heavy as the paper type. Custom [x] Loading DuplexOff Determine and set two ‑ ...

Universal Setup menu Use To Units of Measure InchesMillimeters Identify the units of measure. Notes: • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width 3–8.5 inches76–216 mm Set the portrait width. Notes: • If the width exceeds the ...

Use To Network Setup Page Print a report containing information about the network printer settings, such asthe TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Profiles List Print a list of profiles stored in the printer. No...

Use To Standard Network Setup ORNetwork [x] Setup ReportsNetwork CardTCP/IPIPv6WirelessAppleTalk Display and set the printer network settings. Note: The Wireless menu appears only when the printer is connected to a wireless network. Reports menu To access the menu, navigate to either of the followin...

Use To Compatibility 802.11b/g802.11 b/g/n Specify the wireless standard for the wireless network. Note: The 802.11b/g/n is the factory default setting. Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security M...

Use To Netmask View or change the current TCP/IP netmask. Gateway View or change the current TCP/IP gateway. Enable DHCP OnOff Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable AutoIP YesNo Specify the Zero Configuration Networking setting. Note: Yes ...

Use To Enable IPv6 OnOff Enable Internet Protocol Version Six (IPv6) in the printer. IPv6 uses bigger numbers to create IP addresses. Note: On is the factory default setting. Auto Configuration OnOff Specify whether or not the network adapter accepts the automatic IPv6address configuration entries p...

Standard Parallel menu Use To PCL SmartSwitch OnOff Set the printer to automatically switch to PCL emulation when a print job receivedthrough a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not exa...

Use To Protocol StandardFastbytes Specify the parallel port protocol. Notes: • Fastbytes is the factory default setting. It provides compatibility with mostexisting parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Honor Init OnOff Deter...

Use To Activate YesNo Enable or disable AppleTalk support. Note: Yes is the factory default setting. View Name Show the assigned AppleTalk name. Note: The name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The address can be changed only fr...

Use To Device ‑ Initiated E ‑ mail NoneUse Device SMTP Credentials Specify what credentials will be used when communicating to the SMTPserver. Some SMTP servers require credentials to send an e-mail. Notes: • None is the factory default setting for Device ‑ Initiated E ‑ mail. • Device Userid and De...

Use To Enable NTP OnOff Enable Network Time Protocol, which synchronizes the clocks of devices on anetwork. Notes: • On is the factory default setting. • Enable NTP is automatically set to Off if you manually set the date and time. Settings menu MS312 general settings General Settings menu Use To Di...

Print Settings Setup menu Use To Printer Language PCL EmulationPS Emulation Set the default printer language. Notes: • PCL Emulation is the factory default setting. • PostScript emulation uses a PostScript interpreter forprocessing print jobs. • PCL Emulation uses a PCL interpreter for processing pr...

Use To Resource Save OnOff Specify how the printer handles temporary downloads, such asfonts and macros stored in the RAM, when the printer receives aprint job that requires more than the available memory. Notes: • Off is the factory default setting. Off sets the printer to retaindownloads only unti...

Quality menu Use To Print Resolution 300 dpi600 dpi1200 dpi1200 Image Q2400 Image Q Specify the printed output resolution in dots per inch. Note: 600 dpi is the factory default setting. Pixel Boost OffFontsHorizontallyVerticallyBoth directions Enable more pixels to print in clusters for clarity, in ...

Use To Activate Hex Trace Isolate the source of a print job problem. Notes: • When activated, all data sent to the printer is printed in hexadecimal andcharacter representation, and control codes are not executed. • To exit or deactivate Hex Trace, restart the printer. Coverage Estimator OffOn Provi...

Use To Tray Renumber Assign MP Feeder OffNone0–199 Assign Tray [x] OffNone0–199 Assign Manual Paper OffNone0–199 Assign Manual Envelope OffNone0–199 Configure the printer to work with printer software or programs that usedifferent source assignments for trays and feeders. Notes: • Off is the factory...

Utilities menu Use To Format Flash YesNo Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. • Flash memory refers to the memory added by insta...

Use To Tray Renumber View Factory Defaults MPF Default = 8T1 Default = 1T2 Default = 4T3 Default = 5T4 Default = 20T5 Default = 21Env Default = 6MPaper Default = 2MEnv Default = 3 Display the factory default setting assigned to each tray or feeder. Tray Renumber Restore Defaults YesNo Restore all tr...

Use To Font Size 1–255 pt Set the default font size for HTML documents. Notes: • 12 pt is the factory default setting. • Font size can be increased in 1 ‑ point increments. Scale 1–400% Scale the default font for HTML documents. Notes: • 100% is the factory default setting. • Scaling can be increase...

Use To Orientation PortraitLandscapeReverse PortraitReverse Landscape Set the image orientation. Note: Portrait is the factory default setting. MS315 and MS415 help menu Help menu The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information aboutu...

Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper 1 1 • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to ...

Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same t...

Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer ...

Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy mayvary significantly and is dependent on many factors, such as actual document content, print quality settings, andother printer settings. The accuracy of...

Item Return Program Regular For the European Union, European Economic Area , and Switzerland Toner Cartridge 502 N/A High Yield Toner Cartridge 502H 510HA 1 Extra High Yield Toner Cartridge 502X 2 500XA 2 For the Asia Pacific Region (includes Australia and New Zealand) Toner Cartridge 503 N/A High Y...

• Salty air • Corrosive gases • Heavy dust Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. Maintai...

4 Shake the new cartridge to redistribute the toner. 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side railsinside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Exten...

6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrowson the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side railsinside the printer. ...

• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on theright side of the tray toward the front of the tray until it clicks into place. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are no...

Troubleshooting Understanding the printer messages MS312 printer messages Bin full. Remove paper. Remove the paper stack from the standard bin. Cannot collate large document [37] Try one or more of the following: • From the printer control panel, press to print the portion of the job already stored ...

Load MP feeder with [paper size] [orientation] Try one or more of the following: • Load the feeder with the correct size of paper. • From the printer control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the re...

Insufficient memory, some held jobs will not be restored [37] Do either of the following: • From the printer control panel, press to clear the message. • Delete other held jobs to free up additional printer memory. Load Manual Feeder with [custom type name] [orientation] Try one or more of the follo...

Weblink server not set up. Contact system administrator. From the printer control panel, press to clear the message. Note: If the message appears again, then contact your system support person. Cartridge, imaging unit mismatch [41.xy] 1 Check if both the toner cartridge and imaging unit are Lexmark-...

Reinstall missing or unresponsive imaging unit [31.xy] Try one or more of the following: • Check if the imaging unit is missing. If missing, install the imaging unit. For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide . • If the imaging unit is i...

Replace unsupported cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For moreinformation, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide . Note: If you do not ha...

Action Yes No Step 11 Check the installed printer driver. Is the correct printer driver installed? Go to step 12. Install the correctprinter driver. Step 12 Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on. Is the printer working? The problem is solved. Contact ...

Action Yes No Step 3 Print a menu settings page, and then check to see if the internal option islisted in the Installed Features list. Is the internal option listed in the menu settings page? Go to step 4. Reinstall the internaloption. Step 4 a Check if the internal option is selected. It may be nec...

Action Yes No Step 4 Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 19 . Is the tray available in the printer d...

MS315 and MS415 paper feed problems Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray. • Che...

Jammed pages are not reprinted Action Yes No a Turn on jam recovery. 1 From the control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery 2 Select On or Auto . 3 Depending on your printer model, press . b Resend the pages that did not print. Were the jammed pag...

Action Yes No Step 4 a Check if the ports (USB, serial, or Ethernet) are working and if thecables are securely connected to the computer and the printer. Note: For more information, see the setup documentation that came with the printer. b Resend the print job. Do the jobs print? The problem is solv...

Action Yes No Step 2 a From the Paper menu on the printer control panel, set the paper sizeand type to match the paper loaded in the tray. b Resend the print job. Did the job print from the correct tray or on the correct paper? The problem is solved. Go to step 3. Step 3 a Depending on your operatin...

Action Yes No a From the printer control panel, set the paper size and type in the Papermenu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked. b Resend the print job. Do the trays link correctly? The problem is solved. Contact custo...

Action Yes No Step 2 a Check the original file for manual page breaks. b Resend the print job. Did the file print correctly? The problem is solved. Contact customer support . MS312 printing problems Print job takes longer than expected Action Yes No Step 1 Reduce the number and size of fonts, the nu...

MS315 and MS415 printing problems Multiple ‑ language PDF files do not print Action Yes No Step 1 a Check if the print options for the PDF output are set to embed all fonts. b Generate a new PDF file, and then resend the print job. Do the files print? The problem is solved. Go to step 2. Step 2 a Op...

Print job takes longer than expected Action Yes No Step 1 Change the environmental settings of the printer. a From the control panel, navigate to: Settings > General Settings b Select Eco ‑ Mode or Quiet Mode , and then select Off . Note: Disabling Eco-Mode or Quiet Mode may increase the consumpt...

Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the paper loaded. b Resend the print job. Is the page or image clipped? Go to step 2. The problem is solved. Step 2 From the printer control panel, set the paper size and type in the Papermenu to match th...

Action Yes No Step 1 Load paper with the correct paper type and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Go to step 2. Load paper with thecorrect paper type andweight in the tray. Step 2 From the printer control panel, set the paper type and weight in t...

Action Yes No Step 2 Reinstall the imaging unit and the toner cartridge. a Remove the toner cartridge. b Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to lightcan cause print quality problems. c Install t...

Action Yes No Step 3 a Depending on your operating system, specify the paper size fromPrinting Preferences or from the Print dialog. b Resend the print job. Are the margins correct? The problem is solved. Contact customer support . Paper curl Action Yes No Step 1 Move the width and length guides in ...

Print irregularities ) ) ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded in the tray. b Resend the print job. Do print irregularities still appear? Go to step 2. The problem is s...

Repeating defects appear on prints Action Yes No Step 1 Measure the distance between the defects. Check for a distance between the defects that equals: • 97 mm (3.82 in.) • 47 mm (1.85 in.) • 38 mm (1.5 in.) Is the distance between defects equal to one of the listed measurements? Go to step 2. 1 Che...

Print is too light Action Yes No Step 1 a From the Quality menu on the printer control panel, increase the tonerdarkness. Note: 8 is the factory default setting. b Resend the print job. Is the print still too light? Go to step 2. The problem is solved. Step 2 From the printer control panel, set the ...

Action Yes No Step 6 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...

Action Yes No Step 2 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...

Printer is printing solid black pages Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality probl...

Streaked horizontal lines appear on prints ABCDEABCDEABCDE Action Yes No Step 1 a Depending on your operating system, specify the tray or feeder fromPrinting Preferences or the Print dialog. b Resend the print job. Do streaked horizontal lines appear on prints? Go to step 2. The problem is solved. S...

Streaked vertical lines appear on prints ABCDEABCDEABCDE Leading edge Trailing edge Action Yes No Step 1 a Depending on your operating system, specify the paper type, texture,and weight from Printing Preferences or from the Print dialog. b Resend the print job. Do streaked vertical lines appear on p...

Action Yes No Step 5 Replace the imaging unit, and then resend the print job. Do streaked vertical lines appear on prints? Contact customer support at http://support.lexmark.com or your service representative. The problem is solved. Horizontal voids appear on prints Leading edge Trailing edge Action...

Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. b Resend the print job. Do vertical voids appear on prints? Go to step 2. The problem is solved. Step 2 a From the printer control panel, set the paper t...

Toner specks appear on prints Action Yes No Replace the imaging unit, and then resend the print job. Do toner specks appear on prints? Contact customer support . The problem is solved. Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Yes No Step 1 Reinstall the imaging unit...

Action Yes No Step 1 From the Paper menu on the printer control panel, check the paper type,texture, and weight. Do the paper type, texture, and weight match the paper loaded in thetray? Go to step 2. Specify the paper type,texture, and weightfrom the tray settingsto match the paperloaded in the tra...

Action Yes No Step 2 Check if the fonts installed on the computer are supported by the printer. Are the fonts installed on the computer supported by the printer? The problem is solved. Contact customer support . Embedded Web Server does not open Action Yes No Step 1 a Turn on the printer. b Open a W...

Action Yes No Step 4 Check if the cable connections to the printer and print server are secure. a Connect the cables properly. For more information, see the setupdocumentation that came with the printer. b Open a Web browser, and then type the printer IP address. c Press Enter . Does the Embedded We...

Notices Product information Product name: Lexmark MS312, MS315, MS415 Machine type: 4514 Model(s): 330, 335, 530 Edition notice March 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATI...

Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered inthe United States and/or other countries. PrintCryption is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. ...

Univers Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc. Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply wi...

Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing MS312: 53 dBA (one-sided), 52 dBA (two-sided); MS315: 53 dBA; MS415: 54 dBA R...

Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching themetal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to complywith...

DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zra č enje ka...

Sleep Mode This product is designed with an energy-saving mode called Sleep Mode . The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this productis not used for a specified period of time, called the Sleep M...

Pour éviter toute interférence radio au service sous licence, cet appareil est destiné à être utilisé à l'intérieur et à l'écartdes fenêtres afin d'assurer une protection maximale. Notice to users in the European Union This product is in conformity with the protection requirements of EC Council dire...

Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi relevantnimi dolo č ili direktive 1999/5/ES. Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentligaegenskapskrav och övriga relevanta b...

This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for anyclaim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and itsSuppliers' and Rem...

Index Symbols [x] ‑ page jam, clear manual feeder. [25y.xx] 146[x] ‑ page jam, clear standard bin. [20y.xx] 143[x] ‑ page jam, open front door. [20y.xx] 139[x] ‑ page jam, open rear door. [20y.xx] 142[x] ‑ page jam, open tray [x]. [24y.xx] 145[x] ‑ page jam, remove tray 1 to clear duplex. [23y.xx] 1...