Lexmark 28CT550 - Manuals

1 Right side 304.8 mm (12 in.) 2 Front 508 mm (20 in.) 3 Left side 76.2 (3 in.) 4 Rear 101.6 mm (4 in.) 5 Top 291.7 mm (11.5 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer bas...

Basic models 1 Printer control panel 2 Automatic document feeder (ADF) 3 Standard bin 4 Top door latch 5 Right side cover 6 Standard 250-sheet tray (Tray 1) 7 Manual feeder 8 Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Understanding the basic functions of the scanner • M...

Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents. Note: The ADF scans only one side of the page. Use the scanner glass for single ‑ page documents, book pages, small items (such as postcards or photos), transparencies, photo...

Using the printer control panel 1 2 3 4 5 6 7 8 9 10 Use the To 1 Display • View printing, copying, e ‑ mailing, and scanning options. • View printer status and error messages. 2 Select button • Select menu options. • Save settings. 3 Arrow buttons Scroll through menus or settings on the display. 4 ...

Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continui...

Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have any ot...

6 Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical out...

Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have other dev...

4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the ...

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have any other devices attached to the pri...

3 Align the printer with the 650 ‑ sheet duo tray, and then lower the printer into place. 4 Install the dust cover. Note: When the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more inf...

Use the To 1 USB printer port Connect the printer to a computer. 2 Ethernet port Connect the printer to an Ethernet network. 3 USB wireless port Attach an optional wireless network adapter. 4 Security lock port Lock the system controller board. 5 Printer power cord socket Connect the printer to a pr...

2 Do either of the following: • If you are using the Software and Documentation CD, then insert the CD and wait for the installation dialog to appear.If the installation dialog does not appear, then do the following: In Windows 8 From the Search charm, type run , and then navigate to: Apps list >...

3 From the menu that appears, do either of the following: • For Windows 7 or later, select Printer properties . • For earlier versions, select Properties . 4 Click the Configuration tab. 5 Do either of the following: • Click Update Now ‑ Ask Printer . • Under Configuration Options, manually add any ...

Installing the printer on an Ethernet network For Windows users 1 Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer. • From our Web site:Go to www.lexmark.com , and then navigate to: SUPPORT & DOWNLOADS > select your printer ...

3 Install the printer driver on the computer. a Insert the Software and Documentation CD, and then double ‑ click the installer package for the printer. b Follow the instructions on the computer screen. c Select a destination, and then click Continue . d From the Easy Install screen, click Install ....

• Security Method —There are four basic options for Security Method: – WEP keyIf your network uses more than one WEP key, then enter up to four in the provided spaces. Select the keycurrently in use on the network by selecting the default WEP transmit key. – WPA or WPA2 preshared key or passphraseWP...

Use To Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi ‑ Fi Protected Setup Connect the printer to a wireless network using Wi ‑ Fi ...

Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see theinstruction sheet ...

Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This pagealso provides important information that aids network printing configuration. 1 From the printer control panel, navigate to: > Settings > Reports &g...

Loading paper and specialty media Proper selection and loading of media can improve how reliably documents print. For more information, see “Avoiding jams” on page 163 and “Storing paper” on page 49 . Setting the paper size and type 1 From the printer control panel, navigate to: > Settings > &...

6 Load the paper stack with the recommended printable side faceup. 7 Place the paper guides securely against the edges of the paper. 8 Insert the tray. 9 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded inthe tray. Note: Mixing paper sizes...

1 Length guide tab 2 Paper size indicator 3 Width guide tab Loading the multipurpose feeder 1 Push the multipurpose feeder latch to the left. Loading paper and specialty media 38

• Load envelopes with the flap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose feeder while a job is printing. • Load only one size and type of paper at a time. • Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely ...

Creating a custom name for a paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by peri...

Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names 2 Type a name for the paper type, and then press . Assigning a custom paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP a...

Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print a test page on the letterhead being considered for use before buying large quantities. • Before loading letterhead, flex, fan, and straighten the stacks t...

Source Printing Printable side Paper orientation Manual feeder Two ‑ sided Faceup Load the sheetwith the bottomedge entering theprinter first. Multipurpose feeder One ‑ sided Facedown Load the sheetwith the top edgeentering theprinter first. Multipurpose feeder Two ‑ sided Faceup Load the sheetwith ...

Tips on using card stock Card stock is heavy, single ‑ ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly affect print quality. • From the printer control panel, set the paper size, type, texture, and weight in the Paper men...

Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes thatcan degrade its performance. Store paper in...

• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams. • Do not use coated papers unless they are specifically designed for electrophotographic printing. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Us...

• Store individual packages on a flat surface. • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapperhelp keep the paper clean, dry, and flat. Supported paper sizes, types, and w...

Paper size anddimension Standard 250 ‑ sheet tray Manual feeder 650 ‑ sheet duo tray ADF Scanner glass Duplex mode 550 ‑ sheet tray Multipurpose feeder DL Envelope 110 x 220 mm(4.3 x 8.7 in.) X X 1 X X X C5 Envelope 162 x 229 mm(6.4 x 9 in.) X X 1 X X X B5 Envelope 176 x 250 mm(6.9 x 9.8 in.) X X 1 ...

Printing Printing a document Printing a document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print . b Click Properties , Preferences , Options , or Setup . ...

Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Prin...

Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel, navigate to: > Settings > > Security > > Confidential Print > select the prin...

4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidentialprint job, also enter a four ‑ digit PIN. 5 Click OK or Print . 6 From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > sel...

Printing information pages Printing a font sample list 1 From the printer control panel, navigate to: > Settings > > Reports > > Print Fonts 2 Press the up or down arrow button to select the font setting. 3 Press . Note: The PPDS fonts appear only when the PPDS data stream is activate...

Copying Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents. Note: The ADF scans only one-side of the page. Use the scanner glass for single-page documents, book pages, small items(such as postcards or photos), transparencies, photo paper, or thin media(such ...

• The ADF indicator light comes on when the paper is loaded properly. 2 Adjust the paper guides. 3 From the printer control panel, use the keypad to enter the number of copies, and then press . Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper le...

4 Navigate to: Copy to > > select the tray containing the transparencies > > select the number of copies or enter a number on the keypad > 5 If there are no trays that contain transparencies, then do the following: a Navigate to: Copy to > > Manual Feeder > > select the si...

Customizing copy settings Copying to a different size 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray...

5 If there are no trays that contain the paper size and type you want to use, then do the following: a Navigate to: Copy to > > Manual Feeder > > select the paper size > > select the paper type > b Load the size and type of paper into the multipurpose feeder, and then press . No...

3 From the printer control panel, navigate to: > Copy > > Darkness > adjust the darkness setting > select the number of copies or enter a number on the keypad > Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to s...

6 Select the number of copies or enter a number on the keypad, and then press . Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page , and then press . 7 Press the left or right arrow button to scroll to ...

3 From the printer control panel, navigate to: > Copy > > Separator Sheets 4 Select Between Copies , Between Jobs , Between Pages , or Off . 5 Select the number of copies or enter a number on the keypad, and then press . Note: If you want to copy another document, then place it on the scann...

Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...

E-mailing Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents. Note: The ADF scans only one-side of the page. Use the scanner glass for single-page documents, book pages, small items(such as postcards or photos), transparencies, photo paper, or thin media(suc...

• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > E-mail/FTP Settings > E-mail Settings . 3 Enter the appropriate information, and then click Submit . Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ...

Scanning Scanning to an FTP address Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents. Note: The ADF scans only one-side of the page. Use the scanner glass for single-page documents, book pages, small items(such as postcards or photos), transparencies, phot...

3 Enter the appropriate information. Note: A password may be required. If you do not have an ID and password, then contact your system support person. 4 Enter a shortcut number. If you enter a number that is already in use, then you are prompted to select another number. 5 Click Add . Scanning to an...

Scanning to a computer Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents. Note: The ADF scans only one-side of the page. Use the scanner glass for single pages, small items (such as postcards orphotos), transparencies, photo paper, or thin media (such as ma...

Understanding the printer menus Menus list Supplies Menu Paper Menu Reports Network/Ports Cyan CartridgeMagenta Cartridge Yellow Cartridge Black Cartridge Waste Toner Bottle Maintenance Kit Default SourcePaper Size/Type Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Sca...

Supplies menu Use To Cyan, Magenta, Yellow, or Black Toner Cartridge Nearly LowLowVery LowReplaceMissingDefectiveMissing or UnresponsiveUnsupportedInvalid RegionOKNon ‑ genuine Lexmark Cartridge Show the status of the cyan, magenta, yellow, or black tonercartridge. Black or Color Imaging Kit Nearly ...

Paper menu Default Source menu Use To Default Source Tray [x]Multipurpose FeederManual PaperManual Envelope Set a default paper source for all print jobs. Notes: • The 650 ‑ sheet duo tray must be installed in order for Multipurpose Feeder to appear as a menu setting in the Paper menu. • Tray 1 (sta...

Substitute Size menu Use To Substitute Size OffStatement/A5Letter/A4All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions areallowed. • Off indicates that no size substitutions are al...

Paper Weight menu Use To Plain Weight LightNormalHeavy Specify the relative weight of the plain paper loaded. Note: Normal is the factory default setting. Card Stock Weight LightNormalHeavy Specify the relative weight of the card stock loaded. Note: Normal is the factory default setting. Transparenc...

Use To Letterhead Weight LightNormalHeavy Specify the relative weight of the letterhead loaded. Note: Normal is the factory default setting. Preprinted Weight LightNormalHeavy Specify the relative weight of the preprinted paper loaded. Note: Normal is the factory default setting. Colored Weight Ligh...

Custom Types menu Use To Custom Type [x] PaperCard StockTransparencyGlossyRough/CottonLabelsEnvelope Associate a paper or specialty media type with a factory default Custom Type [x]name or a user ‑ defined custom name created in the Embedded Web Server or MarkVision TM Professional. Notes: • Paper i...

Use To Portrait Width 3–8.5 inches76–215.9 mm Set the width for portrait orientation. Notes: • If the width exceeds the maximum, then the printer uses themaximum width allowed. • 8.5 inches is the U.S. factory default setting. You can increase thewidth in 0.01 ‑ inch increments. • 215.9 mm is the in...

Use To Print Fonts Print a report of all the fonts available for the printer language currently set inthe printer. Asset Report Print a report containing asset information including the printer serial numberand model name. The report contains text and UPC bar codes that can be scannedinto an asset d...

Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card Use To View Card Status ConnectedDisconnected View the connection s...

Use To Enable BOOTP OnOff Specify the BOOTP address assignment setting. Note: On is the factory default setting. Enable AutoIP YesNo Specify the Zero Configuration Networking setting. Note: Yes is the factory default setting. Enable FTP/TFTP YesNo Enable the built-in FTP server, which lets you send ...

Use To Auto Configuration OnOff Specify whether or not the network adapter accepts the automatic IPv6address configuration entries provided by a router. Note: On is the factory default setting. Set Hostname Set the host name. Note: These settings can be changed only from the Embedded Web Server. Vie...

Use To View Security Mode View the encryption method for the wireless network. AppleTalk menu Note: This menu appears only in printer models that are connected to an Ethernet network or when an optional wireless network adapter is installed. To access the menu, navigate to either of the following: •...

SMTP Setup menu Use To Primary SMTP Gateway Specify SMTP server gateway and port information. Note: 25 is the default SMTP gateway port. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout 5–30 Specify the amount of time in seconds before the server stops trying...

Security menu Confidential Print menu Use To Confidential Job Expiration Off1 hour4 hours24 hours1 week Set a limit on how long the printer stores confidential print jobs in the printer memory. Notes: • If the Confidential Job Expiration setting is changed while confidential print jobs residein the ...

Use To Configure Log Enable Audit YesNo Enable Remote Syslog NoYes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specify how audit logs are configured. Notes: • Enable Audit determines if events are recorded in the secure audit log andremote syslog. No is the factory default setting. • E...

Settings menu General Settings menu Use To Display Language EnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortugueseSuomiRussianPolskiGreekMagyarTurkceCeskySimplified ChineseTraditional ChineseKoreanJapanese Set the language of the text appearing on the printer display. Note: Not a...

Use To Print Recovery Page Protect OffOn Let the printer successfully print a page that may not have printedotherwise. Notes: • Off is the factory default setting. This prints a partial pagewhen there is not enough memory to print the whole page. • On sets the printer to process the whole page so th...

Use To Sharpness 1–5 Adjust the amount of sharpness of a copy. Note: 3 is the factory default setting. Temperature ‑ 4 to 4 Enable the user to specify “warm” or “cool” outputs. Note: "Cool” values generate a bluer output than the default, while “warm” values generate a redder output than the def...

FTP Settings menu Use To Format PDF (.pdf)Secure PDFTIFF (.tif)JPEG (.jpg)XPS (.xps) Specify the format of the file for FTP sending. Note: “PDF (.pdf)” is the factory default setting. PDF Version 1.2–1.6A–1a Set the version level of the PDF file for FTP sending. Note: 1.5 is the factory default sett...

Use To Mirror Image OffOn Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image OffOn Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail ‑ 4 to 4 Adjust the amount of shadow detail visible on a ...

Use To Printer Usage Max YieldMax Speed Set color toner use in printing. Note: Max Yield is the factory default setting. Black Only Mode OnOff Set the printer to print text and graphics using only the black tonercartridge. Note: Off is the factory default setting. Resource Save OnOff Specify how the...

Quality menu Use To Print Mode ColorBlack Only Specify whether images are printed in black and white or in color. Notes: • Color is the factory default setting. • The printer driver is capable of overriding this setting. Color Correction AutoOffManual Adjust the color output on the printed page. Not...

Use To Image Smoothing OnOff Enhance the contrast and sharpness of low ‑ resolution images and smoothen their color transitions. Notes: • Off is the factory default setting. • Image Smoothing has no effect on images that are 300 dpi or higher inresolution. PCL Emul menu Use To Font Source ResidentDo...

Use To Tray Renumber View Factory Defaults MPF Default = 8T1 Default = 1T2 Default = 4T3 Default = 5T4 Default = 20T5 Default = 21Env Default = 6MPaper Default = 2MEnv Default = 3 Show the factory default setting assigned to each tray or feeder. Tray Renumber Restore Defaults YesNo Restore all tray ...

Use To Font Size 1–255 pt Set the default font size for HTML documents. Notes: • 12 pt is the factory default setting. • Font size can be increased in 1 ‑ point increments. Scale 1–400% Scale the default font for HTML documents. Notes: • 100% is the factory default setting. • Scaling can be increase...

Use To Orientation PortraitLandscapeReverse PortraitReverse Landscape Set the image orientation. Note: Portrait is the factory default setting. Help menu The Help menu consists of a series of Help pages that are stored in the multifunction printer (MFP) as PDF files. Theycontain information about us...

Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...

Avoid paper jams Carefully select and load paper to avoid paper jams. For more information, see “Avoiding jams” on page 163 . Saving energy Using Eco ‑ Mode Use Eco ‑ Mode to quickly select one or more ways to reduce your printer's environmental impact. 1 From the printer control panel, navigate to:...

Use To On Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a documentis ready to print. There is a short delay before thefirst page is printed. • The alarm control and cartridge alarm sounds areturned off. • The printer ignores the Adva...

Using Hibernate mode Hibernate is an ultra ‑ low ‑ power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. Notes: • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press ofthe Sleep button wak...

Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Gene...

Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers inthe location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can ...

Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffereddata, simply turn off the printer. Erasing non ‑ volatile memory Erase individual settings, device and network settings, security settings, and embedded sol...

Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing u...

Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Clean all the areas shown, and then let them dry. 1 White undersid...

Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the printer control panel, navigate to: > Status/Supplies > View Supp...

Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized suppliesdealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you purchased the printer. Note: All life ...

Item Worldwide Cyan 800S2 Magenta 800S3 Yellow 800S4 For more information on countries located in a region, visit www.lexmark.com/regions . Ordering imaging kits Item All countries and regions Black imaging kit 700Z1 Color imaging kit 700Z5 Ordering a maintenance kit Notes: • Using certain types of ...

Replacing supplies Replacing the waste toner bottle 1 2 3 4 1 Top door 2 Waste toner bottle 3 Right side cover 4 Front door 1 Unpack the replacement waste toner bottle. 2 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot compone...

10 Close the front door. Replacing a black and color imaging kit 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Open the top door. Maintaining the printer 143

Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non ‑ Lexmark toner cartridge is not covered under warranty. Note: A reduced print quality may result from using non ‑ Lexmark toner cartridges. 1 Open the top door. 2 Remove the toner cartridge by lifting the handle, and...

Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touch...

18 Close the front door. 19 Seal the used developer unit in the bag that the replacement developer unit came in. For more information, see “Recycling Lexmark products” on page 132 . Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb...

Shipping the printer When shipping the printer, use the original packaging. Maintaining the printer 159

Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced systemsupport tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Secur...

Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jamsoccur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoi...

• Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightlyagainst the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommen...

Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control pan...

Close flatbed cover and load originals if restarting job [2yy.xx] From the printer control panel, try one or more of the following: • Select Scan from automatic feeder , and then press to continue scanning from the ADF immediately after the last successful scan job. • Select Scan from flatbed , and ...

• Make sure that the paper size is correctly set. For example, if Multipurpose Feeder Size is set to Universal, thenmake sure the paper is large enough for the data being printed. • Cancel the print job. Insert Tray [x] Insert the indicated tray into the printer. Insufficient memory for Flash Memory...

Load Manual Feeder with [custom string] Try one or more of the following: • Load the feeder with the correct size and type of paper. • Depending on your printer model, touch Prompt each page, paper loaded or press on the printer control panel to clear the message and continue printing. • Cancel the ...

If necessary, select Continue to clear the message and continue printing. For non ‑ touch ‑ screen printer models, press to confirm. Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web...

Remove paper from standard output bin Remove the paper stack from the standard bin. Replace [color] cartridge, 0 estimated pages remain [88.xy] Replace the indicated toner cartridge to clear the message and continue printing. For more information, see theinstruction sheet that came with the supply. ...

• Select Finish job without further scanning , and then press to end the last successful scan job. Note: This does not cancel the scan job. All successfully scanned pages will be processed further for copying or e-mailing. • Select Restart Job , and then press to restart the scan job with the same s...

Replace missing waste toner bottle [82.xy] Install the missing waste toner bottle to clear the message. For more information, see the instruction sheet that camewith the supply. Replace unsupported [color] cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the me...

Scanner jam, remove jammed originals from the scanner [2yy.xx] Remove the jammed paper from the scanner. SMTP server not set up. Contact system administrator. From the printer control panel, press to clear the message. Note: If the message appears again, then contact your system support person. Stan...

Waste toner bottle nearly full [82.xy] You may need to order a waste toner bottle. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non ‑ touch ‑ screen printer models, press to confirm. Weblink server not set up. Contact system administrator...

Printer display is blank Action Yes No Step 1 Press the Sleep button on the printer control panel. Does Ready appear on the printer display? The problem is solved. Go to step 2. Step 2 Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on. Do Please wait and Ready ap...

Action Yes No Step 4 a Check if the internal option is selected. It may be necessary to manually add the internal option in the printerdriver to make it available for print jobs. For more information, see “Updating available options in the printer driver” on page 25 . b Resend the print job. Does th...

Paper feed problems Jammed pages are not reprinted Action Yes No a Turn on jam recovery. 1 From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery 2 Select On or Auto . 3 Depending on your printer model, press or touch Submit . b Resend the p...

Paper jam message remains after jam is cleared Action Yes No a Do either of the following: • For touch ‑ screen printer models, touch or Done . • For non ‑ touch ‑ screen printer models, select Next > > Clear the jam, press OK > . b Follow the instructions on the printer display. Does the p...

Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Open the held jobs folder on the printer display...

Incorrect characters print Action Yes No Step 1 Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Deactivate Hex Tracemode. Go to step ...

Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to(1,2,3) (1,2,3). b Resend the print job. Did the job print and collate correctly? The problem is solved. Go to step 2. Step 2 a From the printer software, set Collate to (1,2,3) (1,2,...

Print jobs do not print Action Yes No Step 1 a From the document you are trying to print, open the Print dialog andcheck if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the ...

Print job takes longer than expected Action Yes No Step 1 Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco ‑ Mode or Quiet Mode , and then select Off . Note: Disabling Eco-Mode or Quiet Mode may increase the ...

Repeating defects appear on prints ) ) ) Action Yes No Step 1 Measure the distance between the defects. Check for a distance between the defects that equals: • 25.1 mm (0.98 in.) • 29.8 mm (1.17 in.) • 43.9 mm (1.72 in.) • 45.5 mm (1.79 in.) • 94.2 mm (3.70 in.) Is the distance between defects equal...

Action Yes No Step 1 a Open the trays, and then check if they contain paper of the same sizeand type. • Check if the paper guides are in the correct positions for the sizeof the paper loaded in each tray. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicat...

Print quality problems Characters have jagged or uneven edges Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supportedby the printer. 1 From the printer control panel, navigate to: Menus > Reports > Print Fonts 2 Select PCL Fonts or PostScript Fonts . b...

Action Yes No Step 2 From the printer control panel, set the paper size and type in the Papermenu to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? Go to step 3. Do one or more of thefollowing: • From the printercontrol panel,change the papersize to match...

Action Yes No Step 1 Reduce the toner darkness. a From the Quality menu on the printer control panel, reduce the tonerdensity. Note: 4 is the factory default setting. b Resend the print job. Did the gray background disappear? The problem is solved. Go to step 2. Step 2 a Remove, and then reinstall t...

Action Yes No Step 3 a Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to lightmay cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit. Th...

Action Yes No Step 3 a Depending on your operating system, specify the paper size fromPrinting Preferences or from the Print dialog. b Resend the print job. Are the margins correct? The problem is solved. Contact customer support . Paper curl Action Yes No Step 1 Move the width and length guides in ...

Print irregularities ) ) ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded in the tray. b Resend the print job. Do print irregularities still appear? Go to step 2. The problem is s...

Action Yes No Step 6 Replace the imaging kit, and then resend the print job. Do print irregularities still appear? Contact customer support . The problem is solved. Print is too dark Action Yes No Step 1 a From the Quality menu on the printer control panel, select Color Adjust . b Resend the print j...

Action Yes No Step 5 Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? From the printercontrol panel, set thepaper texture in thePaper menu to matchthe paper loaded onthe tray. Go to step 6. Step 6 a Load paper from a fresh package. Not...

Action Yes No Step 3 From the printer control panel, set the paper type, texture, and weight inthe Paper menu to match the paper loaded in the tray. Is the tray set to the type, texture, and weight of the paper loaded? Go to step 4. Specify the paper type,texture, and weightfrom the tray settingsto ...

Action Yes No Step 1 a Check if there is packing material left on the imaging kit. 1 Remove the imaging kit. 2 Check if the packing material is properly removed from the imagingkit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to...

Shadow images appear on prints A B C DA B C D A B C DA B C D Leading edge Trailing edge Action Yes No Step 1 Check if the paper loaded in the tray has the correct paper type and weight. Is paper with the correct paper type and weight loaded in the tray? Go to step 2. Load paper with thecorrect paper...

Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded. b Resend the print job. Is the print still skewed? Go to step 2. The problem is solved. Step 2 a Check if you are printing on a paper that is supported by the tray. b Resend ...

Action Yes No Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked horizontal lines appear on prints? Go to step 4. The problem is solved. Step 4 a Remove, and then reins...

Action Yes No Step 2 From the printer control panel, set the paper texture, type, and weight inthe Paper menu to match the paper loaded in the tray. Do the paper texture, type, and weight match the paper in the tray? Go to step 3. Do one or more of thefollowing: • Specify the papertexture, type, and...

Action Yes No Step 1 a Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to lightmay cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit. Th...

Transparency print quality is poor Action Yes No Step 1 From the printer control panel, set the paper type in the Paper menu tomatch the paper loaded in the tray. Is the paper type for the tray set to Transparency? Go to step 2. Set the paper type toTransparency. Step 2 a Check if you are using a re...

Action Yes No Step 2 a From the Paper Menu on the printer control panel, check the papertype and paper weight. b Resend the print job. Do vertical voids appear on prints? Go to step 3. The problem is solved. Step 3 Check if you are using a recommended type of paper. a Load paper source with a recomm...

Object type Color conversion tables CMYK Image CMYK Text CMYK Graphics • US CMYK —Applies color correction to approximate the SWOP (Specifications for Web Offset Publishing) color output. • Euro CMYK —Applies color correction to approximate Euroscale color output. • Vivid CMYK —Increases the color s...

Action Yes No Step 3 Make sure you are using a recommended type of color transparency, andthen resend the print job. Does the print on the color transparency look lighter? The problem is solved. Contact customer support . The color of the print does not match the color of the original file Note: The...

• “Scanner unit does not close” on page 225 • “Poor copy quality” on page 226 • “Partial document or photo copies” on page 227 Copier does not respond Action Yes No Step 1 Check if an error or status message appears on the display. Does an error or status message appear? Clear the error or statusmes...

Poor copy quality Action Yes No Step 1 Check if an error or status message appears on the display. Does an error or status message appear? Clear the error or statusmessage. Go to step 2. Step 2 Check the quality of the original document. Is the quality of the original document satisfactory? Go to st...

Action Yes No Step 8 Check for missing or faded text on prints. a From the Copy screen, adjust the settings of the following: • Sharpness —Increase the sharpness setting. • Contrast —Increase the contrast setting. b Resend the copy job. Do prints have missing or faded text? Go to step 9. The problem...

• “Scan job was not successful” on page 229 • “Scanner unit does not close” on page 229 • “Scanning takes too long or freezes the computer” on page 230 • “Poor scanned image quality” on page 230 • “Partial document or photo scans” on page 231 • “Cannot scan from a computer” on page 231 The scanner d...

Scanning takes too long or freezes the computer Action Yes No Step 1 Check if other applications are interfering with the scan. Close all applications that are not being used. Does scanning still take too long or freeze the computer? Go to step 2. The problem is solved. Step 2 Select a lower scan re...

Embedded Web Server does not open Action Yes No Step 1 a Turn on the printer. b Open a Web browser, and then type the printer IP address. c Press Enter . Does the Embedded Web Server open? The problem is solved. Go to step 2. Step 2 Make sure the printer IP address is correct. a View the printer IP ...

Action Yes No Step 5 Temporarily disable the Web proxy servers. Proxy servers may block or restrict you from accessing certain Websites including the Embedded Web Server. Does the Embedded Web Server open? The problem is solved. Contact your system support person. Contacting customer support When yo...

Notices Product information Product name: Lexmark CX310n and CX310dn Machine type: 7527 Model(s): 211, 231 Edition notice June 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS ...

Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching themetal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to complywith...

DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zra č enje ka...

Sleep Mode This product is designed with an energy-saving mode called Sleep Mode . The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this productis not used for a specified period of time, called the Sleep M...

The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipmentis operated in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and,if not installed and used in accordance with the instructions, may...

Industry Canada (Canada) Cet appareil est conforme à la norme RSS-210 d'Industry Canada. Son fonctionnement est soumis aux deux conditionssuivantes : (1) cet appareil ne doit pas provoquer d'interférences et (2) il doit accepter toute interférence reçue, y compris cellesrisquant d'altérer son foncti...

Malti Bil-pre ż enti, Lexmark International, Inc., jiddikjara li dan il-prodott huwa konformi mal- ħ ti ġ ijiet essenzjali u ma dispo ż izzjonijiet o ħ rajn relevanti li jinsabu fid-Direttiva 1999/5/KE. Nederlands Hierbij verklaart Lexmark International, Inc. dat het toestel dit product in overeenst...

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. ANY WARRANTIES THATMAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NOWARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES,AND SERVI...

Patent acknowledgment The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual PropertyRights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for TransportLayer Security (TLS) implemented in the p...

Index Numerics 250 ‑ sheet tray loading 33 650 ‑ sheet duo tray installing 22loading 33, 37 Symbols [Color] cartridge low [88.xy] 180[Color] cartridge nearly low[88.xy] 180[Color] cartridge very low, [x]estimated pages remain[88.xy] 180[Type] imaging kit low [84.xy] 191[Type] imaging kit nearly low[...