Intel S5000PAL - Manuals

Preface About this Manual Thank you for purchasing and using the Intel ® Server Board S5000PAL. This manual is written for system technicians who are responsible for troubleshooting, upgrading, and repairing this server board. This document provides a brief overview of the features of the board/chas...

viii Intel ® Server Board S5000PAL User’s Guide Product Accessories This server board is compatible with the following Intel ® Server Chassis: • Intel ® Server Chassis SR1500 • Intel ® Server Chassis SR1550 • Intel ® Server Chassis SR2500 You may need or want to purchase one or more of the following...

Intel ® Server Board S5000PAL User’s Guide xi Contents Safety Information ..................................................................................................... iii Important Safety Instructions .............................................................................................

Intel ® Server Board S5000PAL User’s Guide xv List of Tables Table 1. Additional Information and Software .........................................................................viiiTable 2. Server Board Features .........................................................................................

Intel ® Server Board S5000PAL User’s Guide xvii List of Figures Figure 1. Intel ® Server Board S5000PAL .................................................................................. 1 Figure 2. Server Board Connector and Component Locations ................................................. 4Fig...

2 Server Board Features This chapter briefly describes the main features of the Intel ® Server Board S5000PAL. This chapter provides a photograph of the product, a list of the server board features, and diagrams showing the location of important components and connections on the server board. Figure...

Intel ® Server Board S5000PAL User’s Guide 3 Connector and Component Locations Server Management Intel ® System Management Software Table 2. Server Board Features Feature Description TP02071 M N O L J K V U S T R W Q P PP MM LL KK II HH GG FF EE DDCC BB AA Z Y X B A E D F H G C I NN OO QQ JJ

Intel ® Server Board S5000PAL User’s Guide 5 Configuration Jumpers Figure 3. BIOS Select Jumper Jumper Name Jumper Purpose BIOS Select If pins 1-2 are jumpered, the BIOS in the lower bank will be selected on the next reset. These pins should be jumpered on 2-3 for normal operation. TP02087 3 BIOS Se...

8 Intel ® Server Board S5000PAL User’s Guide Back Panel Connectors Figure 6. Back Panel Connectors A. Mouse B. Keyboard C. Serial Port B D. NIC 1 (10/100/1000 Mb) E. NIC 2 (10/100/1000 Mb) F. Video G. USB Port 6 H. USB Port 5 TP02081 A F C D E G H B

Intel ® Server Board S5000PAL User’s Guide 9 The NIC LEDs at the right and left of each NIC provide the following information. RAID Support The Intel ® Server Board S5000PAL provides an embedded SATA controller that supports both 1.5 and 3.0 Gbps data transfer rates. The BIOS Setup utility provides ...

10 Intel ® Server Board S5000PAL User’s Guide Hardware Requirements To avoid integration difficulties and possible board damage, your system must meet the requirements outlined below. For a list of qualified components, see the links under "Additional Information and Software." Processor Sup...

Intel ® Server Board S5000PAL User’s Guide 11 Memory The server board provides eight DIMM sockets across two branches, and each branch has two channels. Channel A consists of slots A1 and A2; channel B consists of slots B1 and B2; channel C consists of slots C1 and C2; and channel D consists of slot...

12 Intel ® Server Board S5000PAL User’s Guide Figure 8. Four DIMM Configuration Example In non-mirrored mode, all DIMMs with the same slot number within a given branch must match (size, technology, manufacturer). It is not required to match DIMMs between different slot numbers. DIMMs must meet the f...

Intel ® Server Board S5000PAL User’s Guide 13 Memory mirroring and memory sparing are mutually exclusive. Only one can be active at a time. See the Intel ® Server Board S5000PAL/S5000XAL Technical Product Specification for additional information regarding the memory sub-system. Power Supply A minimu...

3 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which is used to change server configuration defaults. You can run BIOS Setup with or without an operating system being present. See “Additional Information and Software” for a link to the Intel ® ...

Intel ® Server Board S5000PAL User’s Guide 17 Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the upgrade file include the following: • On-board system BIOS, including the recovery code, BIOS Setup Utility, and strings. • On-board video BIO...

18 Intel ® Server Board S5000PAL User’s Guide Obtaining the Upgrade Download the BIOS image file to a temporary folder on your hard drive. See “Additional Information and Software” for a link to the update software. Note: Review the instructions and release notes that are provided in the readme file...

4 Hardware Installations and Upgrades Before You Begin Before working with your server product, pay close attention to the “Safety Information” at the beginning of this manual. Tools and Supplies Needed • Phillips* (cross head) screwdriver (#1 bit and #2 bit) • Needle nosed pliers • Antistatic wrist...

“Intel ® Server Board S5000PAL User’s Guide” 23 11. Replace the server's cover and reconnect the AC power cord. See the documentation that came with your server chassis for instructions on installing the server's cover. Removing DIMMs To remove a DIMM, follow these steps: 1. Observe the safety and E...

24 “Intel ® Server Board S5000PAL User’s Guide” Installing the Processor To install a processor, follow these instructions: 1. Observe the safety and ESD precautions in “Safety Information” . 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Disconnect the AC power ...

“Intel ® Server Board S5000PAL User’s Guide” 27 Removing a Processor 1. Observe the safety and ESD precautions in “Safety Information” . 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Remove the AC power cord from the server. 4. Remove the server's cover. See the...

28 “Intel ® Server Board S5000PAL User’s Guide” Replacing the Backup Battery The lithium battery on the server board powers the RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the...

Appendix A: Getting Help World Wide Web http://support.intel.com/support/motherboards/server/S5000PAL . Telephone All calls are billed per incident, levied in local currency at the applicable credit card exchange rate plus applicable taxes. (Intel reserves the right to change the pricing for telepho...

32 Intel ® Server Board S5000PAL User’s Guide In Asia-Pacific Region Australia .... 1800 649931 Cambodia .. 63 2 636 9797 (via Philippines) China ......... 800 820 1100 (toll-free) .................... 8 621 33104691 (not toll-free) Hong Kong 852 2 844 4456 India ........... 0006517 2 68303634 (manu...

Appendix B: Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance The Intel ® Server Board S5000PAL complies with the following safety requirements: • UL60950 - CSA 60950 (USA / Canada) • EN60950 (Europe) • IEC60950 (International) • CB Certificate & Repor...

36 Intel ® Server Board S5000PAL User’s Guide • GOST R 50628-95 Immunity -Listed on one System License (Russia) • Belarus License - Listed on one System License (Belarus) • RRL MIC Notice No. 1997-41 (EMC) & 1997-42 (EMI) (Korea) Certifications / Registrations / Declarations • UL Certification (...

Intel ® Server Board S5000PAL User’s Guide 37 Electromagnetic Compatibility Notices FCC (USA) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference...

40 Intel ® Server Board S5000PAL User’s Guide Restriction of Hazardous Substances (RoHS) Compliance Intel has a system in place to restrict the use of banned substances in accordance with the European Directive 2002/95/EC. Compliance is based on declaration that materials banned in the RoHS Directiv...

Appendix C: Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the Baseboard Management Controller (BMC), and the hot-...

42 Intel ® Server Board S5000PAL User’s Guide Problems following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specif...

Intel ® Server Board S5000PAL User’s Guide 43 Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its source. Caution: Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn ...

44 Intel ® Server Board S5000PAL User’s Guide Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: • Power light does not light. • No characters appear on screen. • Characters on the screen appear distorted or incorrect. • System cooling fans...

Intel ® Server Board S5000PAL User’s Guide 45 No Characters Appear on Screen Check the following: • Is the keyboard functioning? Test it by turning the "Num Lock" function on and off to make sure the Num Lock light is functioning. • Is the video monitor plugged in and turned on? If you are u...

46 Intel ® Server Board S5000PAL User’s Guide • Does this video monitor work correctly if plugged into a different system? System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating properly, it is an indication of possible system component failure. Check the following: ...

Intel ® Server Board S5000PAL User’s Guide 47 Cannot Connect to a Server • Make sure the network cable is securely attached to the correct connector at the system back panel. • Try a different network cable. • Make sure you are using the correct and the current drivers. See “Additional Information a...

48 Intel ® Server Board S5000PAL User’s Guide • The network driver files may be corrupt or deleted. Delete and then reinstall the drivers. • Run diagnostics. System Boots when Installing PCI Card System Management features require full-time "standby" power. This means some parts of the syste...

Intel ® Server Board S5000PAL User’s Guide 49 • If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures. • If you suspect that a transient voltage spike, power outage, or brownout...

50 Intel ® Server Board S5000PAL User’s Guide LED Information The Intel ® Server Board S5000PAL includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description of their use is listed below. BIOS POST Beep Codes The table below lists the POST error beep codes. Prio...

Appendix D: LED Decoder During the system boot process, BIOS executes a number of platform configuration processes, each of which is assigned a specific hex POST code number. As each configuration routine is started, BIOS will display the given POST code to the POST Code Diagnostic LEDs found on the...

Appendix E: Intel ® Server Issue Report Form Note: An on-line / automatic submission version of this form is available at http:// support.intel.com/support/motherboards/server/S5000PAL/. For the fastest service, please submit your form via the Internet. Date Submitted: ______________________________...

60 Intel ® Server Board S5000PAL User’s Guide DIMM Configuration DIMM A1 MB and Vendor / part number: __________________________________ DIMM A2 MB and Vendor / part number: __________________________________ DIMM B1 MB and Vendor / part number: __________________________________ DIMM B2 MB and Vend...

Intel ® Server Board S5000PAL User’s Guide 61 Hard Drive Information Management Information On-Board Platform Instrumentation only ___________________________________ Intel ® System Management Software ______________________________________ Control Panel Information Standard Control Panel __________...

62 Intel ® Server Board S5000PAL User’s Guide Complete Problem Description In the space below, provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found. Please also include any details on troubleshooting already done. _____...