Page 3 - Chapter 1 - Agency Information; Table of Contents
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 iii Chapter 1 - Agency Information Compliance Label Location ................................................................................................................ 1-1Regulatory and Safety Approvals for all Image Kiosks .........................
Page 4 - Chapter 8 - Customer Support
iv Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Chapter 5 - Wireless LAN with 802.11b Overview ............................................................................................................................................. 5-1Configuring the 802.11b Radio ..............................
Page 5 - Rev B; Agency Information; Overview
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 1 - 1 1 Agency Information Overview Image Kiosks meet or exceed the requirements of all applicable standards organizations for safe operation. However, as with any electrical equipment, the best way to ensure safe operation is to operate them according...
Page 6 - FCC Compliance; Image Kiosks With an 802.11b Radio; COFETEL
1 - 2 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide FCC Compliance Image Kiosk comply with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interf...
Page 7 - Pacemakers, Hearing Aids and Other Electrically Powered Devices; For European Community Users; Waste Electrical and Electronic Equipment Information
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 1 - 3 • Outdoor use: Maximum power (EIRP*) of 100 mW for the 2.400–2.454 GHz band and maximum power (EIRP*) of 10 mW for the 2.454–2.483 GHz band Pacemakers, Hearing Aids and Other Electrically Powered Devices Most manufacturers of medical devices adhe...
Page 9 - Getting Started; Image Kiosk Models; Boot the Image Kiosk
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 2 - 1 Getting Started Image Kiosk Models Image Kiosk Features Here is a list of the standard features for Image Kiosks: • Microsoft Windows CE 5.0 operating system • Intel ® XScale PXA 255 200MHz processor • 5.7 in. 320 X 240 landscape color display • ...
Page 10 - Desktop; Command Bar
2 - 2 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Desktop Command Bar The command bar is located at the bottom of every application window and provides access to the Start menu. Task Tray Icons Icon Description Opens the Start menu. The communication cable is connected. Double-tapping this icon ...
Page 11 - Setting the Time and Date; SIP Settings
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 2 - 3 Setting the Time and Date After the device boots up, set the time and date to set the system clock to real-time. Double-tap the time on the taskbar OR Tap Start > Control Panel > Date/Time . The date and time saved here sets the system cloc...
Page 12 - Adjusting the Backlight; Adjusting the Contrast; Using Windows Explorer
2 - 4 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Adjusting the Backlight Tap Start > Settings > Control Panel > Display > Backlight tab > Advanced . The Backlight Options window opens. The backlight is on by default (and enabled after each re-boot). To turn off the backlight, de-...
Page 13 - Hardware Overview; Front Panel
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 3 - 1 3 Hardware Overview Front Panel Reset Switch This switch cold boots the kiosk without having to power cycle (remove and reapply power). For details, see Using the Reset Switch on page 3-7. Magnetic Stripe Reader The magnetic stripe reader is on I...
Page 14 - Back Panel
3 - 2 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Illumination Cone Projecting downward from the front panel, the image engine cone houses the image engine. Slide the bar code underneath this slot to scan a bar code or take an image. See Scanning a Bar Code on page 6-2. Image Engine The red illu...
Page 15 - Connectors
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 3 - 3 Connectors USB Host Port The USB Host port features a 5V DC power pass-through and can host supported USB client devices. Multiple USB devices can be accommodated by plugging a USB HUB into the USB Host port. This is a four-pin connector and supp...
Page 16 - USB Cable
3 - 4 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Connecting the Power and Communication Cables The Image Kiosks have standard power cables that connect to a number of communication cables to suit your environment. Standard Power Cable The standard power cable powers the device and with an AC po...
Page 17 - Standard RS-232 Cable
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 3 - 5 Standard RS-232 Cable The standard RS-232 cable is 12 feet long and can connect to multiple devices but does not support ActiveSync communication. Note: Make sure the power switch is turned off on the device where you will be installing the Image...
Page 18 - Power Cable
3 - 6 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Power Cable There is a six-inch L connector power-only cable you can use to power the all Image Kiosks. This cable would be ideal for the models IK8560CE and IK8560CEUE that only have a radio.
Page 19 - Rebooting the Device; Warm Boot; Hard Boot
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 3 - 7 Rebooting the Device There are three types of reboots: a warm boot, a cold boot, and a hard boot. Warm Boot A warm boot reboots the device without erasing data and applications stored in RAM memory. To launch a warm boot, tap Start > Programs ...
Page 20 - Using the Magnetic Stripe Reader; Swiping a Card With the MSR Demo
3 - 8 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Using the Magnetic Stripe Reader All IK8570 devices contain a magnetic stripe reader (MSR). To use the MSR, you must have an application installed on the Image Kiosk that can read and process data from a magnetic stripe. Fortunately, all Image Ki...
Page 21 - MSR Demo Options; Raw Data; Parsed Data
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 3 - 9 MSR Demo Options The MSR Demo main window offers many data display options. Raw Data When you select Raw Data from the Select Data to Display drop-down list, all the data from Tracks 1, 2, and 3 of the card display. If you don’t want to see infor...
Page 22 - Screen Protector Replacement
3 - 10 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Screen Protector Replacement Screen protectors for Image Kiosks can be purchased at any major computer retail store or directly from Hand Held Products (p/n 100000583). 1. To remove the old screen protector frame, insert a straightened paper cli...
Page 23 - Maintenance
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 3 - 11 5. Use a tissue or soft cloth to wipe the front of the screen protector. (This makes the protector lie flat.) 6. Place the protector frame back in place and press down until it snaps shut. Maintenance To clean your Image Kiosk, use a soft cotton...
Page 24 - Image Kiosk Technical Specifications
3 - 12 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Image Kiosk Technical Specifications System Architecture Processor Intel XScale PXA255 200 Mhz Operating Platform Microsoft Windows CE 5.0 Memory IK8560 Models: 32MB Flash ROM X 64MB SDRAM of on-board memory IK8570 Models: 64MB Flash ROM X 64MB ...
Page 27 - Communication; Communication Options; Installing Additional Software
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 4 - 1 4 Communication Communication Options There are a number of communications options. Microsoft ActiveSync The USB communication cable supports Microsoft ActiveSync communication. For more information, see Microsoft ActiveSync on page 4-2. Wired Et...
Page 28 - Requirements; Installing the Driver on the Host Workstation; Establishing the ActiveSync Connection
4 - 2 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Microsoft ActiveSync Microsoft ActiveSync connects the device to a host workstation, which enables you to • Transfer files, • Install additional programs, and • Synchronize information between the workstation and the device. Requirements Using Ac...
Page 31 - Setting Up the Host Workstation; Exploring the Device from the Host Workstation
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 4 - 5 11. The Found New Hardware Wizard notifies you that setup is complete. 12. Click Finish and you are now ready to use the ActiveSync connection. Note: You can find more information about ActiveSync in the ActiveSync Help on your workstation. In Ac...
Page 33 - Synchronizing
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 4 - 7 If you copied the file to the Autoinstall folder, you can either tap on the program inside the Autoinstall folder or perform a cold boot and the program will install as part of the Autoinstall process. Remember! A cold boot erases RAM data and ap...
Page 35 - Adding Programs from a Network
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 4 - 9 Adding Programs from a Network However you establish your network connection–ethernet or wireless radio–you can download and install programs from a network. When selecting programs, verify that the version of the program is designed for both Win...
Page 36 - USB Communication Hardware
4 - 10 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide USB Communication Hardware USB Host Port All Image Kiosks have a 4-pin USB 1.1 host port on the back panel that supports USB communication with USB 1.1 and backward-compatible USB 2.0 devices. All data communication occurs at USB 1.1 speeds. Mul...
Page 37 - Supported Protocols; Required Network Configuration Information; Opening the Client
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 5 - 1 5 Wireless LAN with 802.11b Overview The IK8560CE, IK8560CEUE, IK8570E, and IK8570EUE have on-board 2.4 GHz 802.11b WLAN (Wireless Local Area Network) radios that uses Direct Sequence Spread Spectrum (DSSS) technology. The signal is spread contin...
Page 38 - Main Window; Port Status Icon
5 - 2 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Color Indicators Note: The Client icon displays in color only when 802.11b authentication is being performed (e.g., WPA-PSK and TKIP). No colors are shown for WEP encryption. Main Window Double-tap the icon in the command bar to open the Client ....
Page 39 - Client Menu
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 5 - 3 Client Menu On the main window, tap the Client menu. View Menu To access the View menu, tap View . Menu Item Description Close Closes the Client's interface, while leaving the client running. Start/Stop Starts or stops 802.1x operation. After you...
Page 40 - Port Menu
5 - 4 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Port Menu The Port menu enables you to configure the port. On the main window, tapping once on a port opens a popup menu. Status Bar The status bar at the bottom of the main window indicates the connection status between the network card and the ...
Page 41 - Setup Windows; User Tab
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 5 - 5 Setup Windows Use the following navigation aid to examine the configuration options for each set of configuration windows: Configuring Client Authentication (see page 5-5) • User Tab (see page 5-5) • System Tab (see page 5-7) • Server Tab (see pa...
Page 43 - System Tab
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 5 - 7 System Tab Define logging settings and the port manger timeout period. Logging The event log is an ASCII text file named “LOG8021X.TXT” located in the directory defined by the WINDIR environment variable (usually the Windows directory). In the te...
Page 44 - Server Tab
5 - 8 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Server Tab The Server tab controls how the Client authenticates the server that handles the 802.1x protocol on the network side. This applies only to the TLS, TTLS, and PEAP authentication methods and is used to tell the Client what server creden...
Page 45 - Configuring a Port; Wireless Networks Tab
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 5 - 9 Configuring a Port On the main window, tap on a port (e.g., ) and tap Configure . Note: When the AEGIS Client window appears, it will be too tall to fit on the display. To view the bottom half of the window, simply tap and hold the right side of ...
Page 46 - Protocol Tab
5 - 10 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Protocol Tab The Protocol tab configures parameters that apply to all the networks the selected port connects to. Field Description Protocol Settings These are the timer intervals and retry settings defined in the 802.1x standard. They determine...
Page 47 - Profile Info Tab
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 5 - 11 Configuring a Network Profile You can configure a network based on an AP in range, create a new network, or modify the default (see page 5-9) network. Both methods start on the Wireless Networks Tab (see page 5-9) and open the Profile Info, WEP ...
Page 48 - WEP Mgmt Tab
5 - 12 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide WEP Mgmt Tab Enter the appropriate WEP parameters for the network. Field Description Provide encryption key dynamically This option is selected by default. The other WEP settings on this page are disabled to enable dynamic encryption. Selecting ...
Page 49 - WPA Settings Tab
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 5 - 13 WPA Settings Tab This tab controls the WPA settings. This tab window is available only if Provide encryption key dynamically is selected on the WEP Mgmt tab is selected. Field Description WPA Mode This drop-down list contains the following optio...
Page 50 - WEP Encryption Without Authentication
5 - 14 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide WEP Encryption Without Authentication 1. On the Main Window (see page 5-2), tap the port and select Configure on the popup menu. 2. On the Wireless Networks Tab (see page 5-9), select the SSID and tap Properties . 3. On the Profile Info Tab (see...
Page 51 - Saving Radio Settings; Saving Radio Settings on One Device
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 5 - 15 Saving Radio Settings The radio settings in the Client update the registry. Those settings will be erased during each cold boot (or power cycle) unless you save a REG file containing the Client’s radio settings in the \IPSM\Autoinstall folder of...
Page 52 - Installing a Root Certificate
5 - 16 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Certificates During configuration, you may have specified one or two certificates to use during the authentication process. Certificate Requirements The specified identity should match the Issued to field in the certificate and should be registe...
Page 54 - Advice and Workarounds
5 - 18 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Advice and Workarounds Issue Possible Causes and Solutions The Client will not start on the device with an error message about missing files. Perform a hard reset. The wireless network interface (port) does not appear in the main AEGIS window. •...
Page 55 - Imaging; Default Bar Code Symbologies
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 6 - 1 6 Imaging Overview Image Kiosks use Adaptus Imaging Technology ™ with an integrated Hand Held Products 5100 Standard Range (5100SR) image engine. When the Image Kiosk is powered the external illumination LEDs are always enabled providing the requ...
Page 56 - Scanning a Bar Code
6 - 2 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Scanning a Bar Code If you are running a software application, such as the Scan Demo, that accepts bar code information, simply slide a bar code underneath the illumination cone. A beep sounds on successful decoding. Omni-Directional Aiming Image...
Page 57 - Sample Bar Codes
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 6 - 3 Sample Bar Codes The following are bar code samples you can use with the Scan Demo to verify decoding: Depth of Focus (DOF) Specifications The point of reference for the DOF specifications is from the outermost edge of the illumination cone. Ambi...
Page 58 - Scanning Options
6 - 4 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Scan Demo Image Kiosks ship with a sample application called Scan Demo that can be used to demonstrate the scanning capabilities of the device. To launch and use the Scan Demo application please follow the following steps: 1. Tap Start > Progr...
Page 59 - Enabling Scan Statistics
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 6 - 5 Select an interval from 1 to 5 seconds. A checkmark appears next to the selected interval. Selecting None causes the engine to scan continuously. To turn off automatic scanning, tap Scan > Automatic again. Continuous Scan Continuous scan activ...
Page 60 - Symbologies; Centering
6 - 6 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide To chose another mode, tap Setup > Decode Mode . A checkmark appears next to the selected mode. There are three options: 1. Full Omni/Standard This is the default scan mode. The image engine looks for any bar code within range. 2. Quick Omni T...
Page 61 - Enabling the Aimer
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 6 - 7 Enabling the Aimer The 5100SR/SF engine contains a green aiming beam that is enabled by default in the Scan Demo. To enable the aiming beam, tap Setup > Enable Aimer . A checkmark appears on the menu to indicate that the aiming beam is enabled...
Page 63 - Mounting
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 7 - 1 7 Mounting Overview All Image Kiosks are designed for easy mounting to a stable vertical surface. The back panel contains screw slots spaced to fit standard mounting brackets. Depending on your environment, you can use a mounting bracket or simpl...
Page 64 - Connector Slots
7 - 2 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Connector Slots If you want the Image Kiosk to lay flat against the mounting surface, make sure that the wires from the connectors are secured in the wire slots. Side Panel Dimensions The following graphic shows the depth of Image Kiosks at its w...
Page 65 - Customer Support; Product Service and Repair; Online Product Service and Repair Assistance
Image Kiosk 8560/8570 User’s Guide Rev B 3/1/07 8 - 1 8 Customer Support Product Service and Repair Hand Held Products provides service for all its products through service centers throughout the world. To obtain warranty or non-warranty service, return the unit to Hand Held Products (postage paid) ...
Page 66 - Technical Assistance; Online Technical Assistance
8 - 2 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Technical Assistance If you need assistance installing or troubleshooting, please call your Distributor or the nearest Hand Held Products technical support office: North America/Canada Telephone: (800) 782-4263, option 4 (8 a.m. to 6 p.m. EST) Fa...
Page 67 - Limited Warranty; How to Extend Your Warranty
8 - 3 Rev B 3/1/07 Image Kiosk 8560/8570 User’s Guide Limited Warranty Hand Held Products, Inc. ("Hand Held Products") warrants its products to be free from defects in materials and workmanship and to conform to Hand Held Products’ published specifications applicable to the products purchase...