BT Hub Phone 2.1 - Manuals

1 For simple, quick BT Hub Phone set-up, we suggest you use our Quick Start guide. Use the rest of this booklet to find out all about your BT Hub Phone and making great-value calls over the internet with BT Broadband Talk, including more detailed information and set-up. Learn about… 3 BT Hub Phone a...

5 Your BT Hub Phone is easy to use and specially designed for BT Broadband Talk. Use this section to learn about: BT Hub Phone 5 BT Broadband Talk 6 BT Hub Phone Your BT Hub Phone is a versatile phone that you can use around your home to enjoy great-value call rates by making calls over the internet...

6 BT Broadband Talk As a BT Total Broadband customer, you can have a virtual phone line 1 in the house without extra line rental. So you can enjoy inclusive Evening & Weekend calls to UK 2 landlines as well as very low rates on calls abroad. You can give it to the children to use as their own li...

7 BT Broadband Talk tips Once you’ve activated your service, you’ll notice that BT Broadband Talk has a high-pitched dial tone. This lets you know you’re about to make a BT Broadband Talk call. Like a mobile phone, you’ll need to dial any phone number in full (i.e. including the area code). This app...

11 Important: your broadband service needs to be working for you to set up BT Broadband Talk. Please check that your Hub’s Broadband light is glowing steady blue. If it isn’t, please see your BT Home Hub User Guide. Use this section to set up: BT Broadband Talk 11 BT Hub Phone 12 BT Broadband Talk s...

12 Please go to step 4. If it isn’t active, please log in at www.bt.com/bbt using your BT Broadband Talk number and password and following the instructions. Your BT Broadband Talk number and password were sent to you by letter or email. 4 BT Broadband Talk is set up You’re now ready to connect your ...

16 Warning: do not place your BT Hub Phone 2.1 in the bathroom or other humid areas. 8 Place the Hub Phone in its cradle and leave it to charge for 24 hours before making any calls. With the batteries fully charged, you should have up to 10 hours’ talk time or up to 100 hours standby. > Learn abo...

22 Handset buttons 234 5 6 7 8 9 10 11 12 13 1 (on side)

24 Handset menus Menu option buttons Use the soft keys to select the options shown above them in the display. Press Back to go back one level in a menu. Or press to exit and return to standby. Using menus Here’s how to use your handset’s menu. 1 When your handset’s displaying the standby screen, pre...

25 Menu map Calls Lists All CallsMissed CallsAnswered CallsDialled Calls Contacts Add contactView detailsDelete contactContacts ListMemory statusDelete all Settings SoundsDisplayHandset nameTime settingsCall settingsHandset softwareSystem PINRegistrationReset BT Services BT Answer 1571HelpdeskCall W...

26 Handset display Example standby screen Handset display icons Missed call(s) Ringer off/silent Alarm set Keypad locked Out of range of Hub Battery charge Contacts 1-Kitchen Menu 10:15am 16 Apr 08 Missed calls event reminder Shortcut to menu Handset number* and name Shortcut to contacts * Number re...

27 New event indicators If you have received new voicemail or you have missed calls, your Hub Phone alerts you with a new event pop up. The above example shows the display when the handset is not on the charger. If the handset is on the charger when you receive new events, the event will be displaye...

28 Making and receiving calls Making calls with Broadband Talk Once you’ve activated your service, all calls made with your Hub Phone will use BT Broadband Talk. When you make a call, You’ll notice a high pitched dial tone. This lets you know you’re about to make a BT Broadband Talk call. Like a mob...

30 Secrecy During a call, you can mute the microphone so that you can talk without your caller hearing you. To switch Secrecy on 1 During a call, press Secrecy to mute the microphone so that you can talk without your caller hearing you. 2 Press Off to resume your call. Receiving calls When you recei...

31 To reject the call When the phone rings, press Reject to switch the call directly to your voicemail service. If your Broadband Talk service is unavailable when you try to make a call, BT Broadband unavailable will be displayed. This lets you know that calls you make will be over the standard phon...

32 Redial Your handset automatically saves the last 25 numbers you dialled in the dialled calls list, together with the date and time you made each call. From the list you can dial, delete or save a number to the Contacts. To redial a number from the dialled calls list 1 From the standby screen, pre...

33 4 If you selected New Contact , scroll to the type of number you want and press Select . Enter a name using the keypad (see page 35 for help with entering names). Then press Save to confirm. 5 If you selected Add to contact , scroll to the required contact and press Select . Numbers for the selec...

34 Find handset (Paging) 1 Press the Find Handset button on the side of your Hub. All handsets registered to the Hub will ring, helping you locate a missing handset. The handsets will ring for 1 minute or or until any button on the handset is pressed on any handset or Find Handset is pressed again o...

35 Contacts You can store up to 150 shared contacts. For each contact you can store a name together with home, home mobile, work and work mobile. You can also assign different ringtones to contacts, e.g. friends and family numbers. The default setting is for Contacts to be stored on the Hub and shar...

36 4 Now scroll down to the number type you want and enter the phone number. If you have more than one phone number for the contact, add those as well. You can set one number to be the default (see page 38). Important: you need to store the complete phone number, including the dialling code. Numbers...

37 Contact options To edit a Contact 1 Press Contacts . Then scroll to or search for the contact you want to edit and press the OK button. 2 Highlight the detail you want to edit, e.g. home number and press Options . 3 Edit is highlighted. Press Select . 4 Edit the details as required. Press Clear t...

39 If you select an already full slot, you are asked if you want to replace the existing number. Press Yes to confirm. Contact list options To delete a Contact 1 Press Contacts . Highlight the contact you want to delete and press Select . 2 Scroll to Delete contact and press Select . Then press Yes ...

40 To delete all Contacts 1 Press Contacts . With any contact highlighted, press Options . 2 Scroll down to Delete all and press Select . Then press Yes to confirm or No to cancel. Important: if you are using a shared contact list (see previous page) all contacts shared between all handsets will be ...

41 Calls lists Your Hub Phone stores details of calls you make and receive in the calls lists. There are four calls lists: missed, answered, dialled and all calls (a combination of the other three). Details of the last 50 incoming calls (missed and answered) and the last 25 dialled calls are saved i...

42 When viewing the All Calls list, the type of call is displayed next to the time and date. Missed calls are also shown in bold type: Missed Answered Dialled Occasionally the telephone number of the caller is not available and cannot therefore be displayed. In this case, your Hub Phone will show on...

43 Calls list options To save a number as a new contact 1 From standby, press Menu , scroll to Calls Lists . Press Select . 2 If required, scroll to the list you want and press Select . 3 Scroll to the entry you want to save and press Options . 4 Scroll down to Save number and press Select . 5 New C...

45 BT Services Your BT Hub Phone 2.1 gives you easy access to a range of BT services via the main menu: • BT Answer 1571 – your voicemail service • Helpdesk – BT Hub Helpdesk assistance • Call Waiting – lets you know if a second caller is trying to reach you • BT 118 500 1 – BT Directory assistance ...

46 Call Waiting Call Waiting lets you know if an incoming call arrives while you are already on the phone. You will hear a soft beep every 5 seconds (the beep is not audible to the person you are speaking to) and the second caller’s details will be shown on the handset display. You can put the curre...

47 To ignore the waiting caller 1 Press Reject to ignore the waiting caller and continue with your current call. The rejected call will be added to the missed calls list. Call Waiting is automatically provided on your BT Broadband Talk service. If the call comes through your standard phone line, the...

48 Settings Sounds To change your ringtone 1 Press Menu , scroll down to Settings and press Select . 2 Sounds is highlighted. Press Select . 3 Ringtone is highlighted. Press Select . 4 Scroll up or down to highlight External Calls or Internal Calls and press Select . 5 Scroll to the ringtone you wan...

50 Display To switch the new event backlight flash on/off When new event pop-ups are displayed, for example new missed calls received and the handset is on the charger, the screen will also flash, or pulse. The default setting is On . 1 Press Menu , scroll down to Settings and press Select . 2 Scrol...

52 Call settings To add or edit a speed dial You can use the settings menu to set new speed dial numbers. The default speed dial for is BT Answer 1571. 1 Press Menu , scroll down to Settings and press Select . 2 Scroll down to Call settings and press Select . 3 Scroll down to Speed dial and press Se...

53 Handset software Automatic software upgrade Your BT Home Hub 2.0 checks regularly for handset software upgrades. If there is a new version of software available, each handset registered to the Hub 2.0 will be automatically upgraded one at a time. The process takes only a few minutes, during which...

55 To perform a Settings or Full reset 1 Press Menu , scroll down to Settings and press Select . 2 Scroll down to Reset and press Select . 3 Highlight either Handset settings or Full reset and press Select . 4 Enter the System PIN and press Select to confirm.

56 Using additional handsets You can register up to five Hub Phone 2.1 or GAP compatible handsets to your BT Home Hub 2.0. With more than one Hub Phone 2.1 registered to the same Hub you can make internal calls, transfer external calls and hold a conference call. To register a Hub Phone 2.1 1 Press ...

57 To de-register a handset You can de-register any handset registered to the hub, apart from the one you are using. 1 Press Menu , scroll down to Settings and press Select . 2 Scroll down to Registration and press Select . 3 Scroll down to De-register handset and press Select . 4 Enter the System P...

58 To transfer an external call to another Hub Phone 1 During an external call, press Options , scroll down Transfer Call and press Select . 2 All available handsets are displayed. Or scroll up or down to the handset you want to call and press Select . 3 When the other handset answers, you can annou...

62 What numbers can I call using BT Broadband Talk? What happens when I make emergency calls? What happens to my service if there’s a power or broadband failure? Can I take my BT Broadband Talk number with me to another provider? What if my phone won’t turn on? If your BT Hub Phone 2.1 won’t turn on...

63 When am I using BT Broadband Talk? Corded or DECT phone plugged into phone line Corded or DECT phone plugged into back of Hub BT Hub Phone Standard phone line BT Broadband Talk line BT Broadband Talk line Incoming and outgoing calls on standard line Incoming and outgoing calls on BT Broadband Tal...

64 What do the different battery icons mean? Battery charged Battery half charged Battery low Battery empty Please note: the charge capacity of your rechargeable AAA Ni-MH batteries will reduce with time as they wear out, giving the handset less talk and standby time. You will eventually need to rep...

66 Can my household make multiple calls the same time? Yes, your household can enjoy the freedom and flexibility of making more than one phone call at a time. For example, two calls can be being made using BT Hub Phone handsets, and a third using a phone plugged into your Hub. And, if you’ve a video...

67 What numbers can I call using BT Broadband Talk?• Any number in the UK • Other BT Broadband Talk customers • Anywhere in the world • Any UK mobile number • All 08 numbers (including 0800/0845/0870) • Premium rate numbers • Personalised numbers (some 07 numbers) • BT directory enquiries 118500/505...

69 Safety Important: this equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. General• Only use the power supply included with the product. Using an unauthorised power supply will invalidate yo...

71 • Do not submerge any part of your product in water and do not use it in damp conditions, such as bathrooms. • Do not expose your product to fire, explosive or other hazardous conditions. • There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unp...

72 Guarantee We guarantee that the BT Hub Phone 2.1 will work to the relevant specification for the minimum period of your agreement* and that it will be free from faulty design, manufacture or materials. If at any time during the minimum period you find that the BT Hub or other equipment is not wor...

73 If you have to return your BT Hub Phone 2.1 If the Help team can’t fix your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. (...

Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a ...