Page 2 - Calls and cash; calls; eatures; Calls; roubleshooting
2 Calls and cash pages 4 – 17 find out: • how to make calls • about the different types of callsyou can make • about pre-funding • about more call functions • how to check your cash calls making a call using the handset . . . . . . . . . . . . . . 0 4 making a loudspeaker call . . . . . . . . . . . ...
Page 3 - Technical; find out how to get the most from your payphone; Troubleshooting; how to solve some of the more common problems
Calls and cash pages 4 – 17 F eatures pages 18 – 27 Pre-funded accounts pages 30 – 31 Technical page 33 Features pages 18 – 27 find out how to get the most from your payphone If you’d like to change the way any of these features work,you can contact us using the details on page 34, or follow theinst...
Page 4 - Making calls and managing your cash; Making a call using the handset; Making a loudspeaker call; LOUDSPEAKER
F eatures pages 18 – 27 Calls and cash pages 4 – 17 T roubleshooting pages 28 – 29 4 Making calls and managing your cash Making a call using the handset 1 Lift the handset and insert your money 2 Dial the number When you’ve dialled, the payphone will check that there’senough money to start the call....
Page 5 - Making a call using a headset; HEADSET
Calls and cash pages 4 – 17 F eatures pages 18 – 27 T roubleshooting pages 28 – 29 5 Making a call using a headset 1 Plug your headset into the headset lead and press theblue HEADSET button The light will come on. 2 Insert your money 3 Dial the number 4 Press the blue HEADSET button when you’re read...
Page 6 - Calling a memory number; Changing the speech volume; VOLUME; TAXI
6 Calling a memory number 1 Lift the handset, press the green LOUDSPEAKER button or plug in your headset and press the blue HEADSET button to start your call 2 Press the Memory button you want and wait for the call to be answered Any more coins you put in while the payphone is diallingwill be ejecte...
Page 7 - Making another call; NEXT CALL; please dial
Calls and cash pages 4 – 17 F eatures pages 18 – 27 T roubleshooting pages 28 – 29 7 Making another call 1 Don’t hang up at the end of the first call As long as you have the minimum fee left, you can make another call. 2 Press the orange NEXT CALL button 3 Dial the next number you want 4 Watch the d...
Page 8 - The BIG RED BUTTON; Checking a number before you call; KEy number
The BIG RED BUTTON Callers can press the big red button to call for localassistance in an emergency. You will need to programme the local assistance number(see page 22). 1 Press the big red button and wait for an answer The LOUDSPEAKER and HEADSET lights will come on. You can use the loudspeaker or ...
Page 9 - Checking the cost of your call; Answering an incoming call
Calls and cash pages 4 – 17 F eatures pages 18 – 27 T roubleshooting pages 28 – 29 9 Checking the cost of your call 1 Start the call and press H H 2 Dial the phone number you want The display will switch between the number you dial and thecharge for your call. 3 Press H H 4 Insert your money The pay...
Page 10 - Switching pre-funding on; PIN
Switching pre-funding on With a pre-funded account, callers don’t need to use coinsfor calls to the four numbers they call most often. They justneed to enter their own PIN and press a memory button.The cost of the call will be charged to their account. You can have up to 30 pre-funded accounts. The ...
Page 11 - To change a pre-funded phone number; Memory 1; STORED
10 Enter the first phone number that the account holderwants and press H H 11 Press Memory 1 to scroll through and choose the charge band the payphone should use when theaccount holder calls this number 12 Press H H 13 Press the Memory button that the account holder will press to dial this number 14...
Page 12 - To add money to an account; To delete an account; DELETED
To add money to an account The account holder can also add money during a call totop up their account. 1 Lift the handset, unlock the top cover, enter your owner PIN and relock the top cover 2 Dial S S 79 H H and press H H again 3 Press Memory 3 or 4 to scroll through the accounts 4 Press H H to che...
Page 13 - Making a pre-funded call; PLEASE DIAL
Calls and cash pages 4 – 17 F eatures pages 18 – 27 T roubleshooting pages 28 – 29 13 Making a pre-funded call 1 Lift the handset, press LOUDSPEAKER ON/OFF or plug in your headset and press HEADSET ON/OFF 2 Press S S , enter your PIN and press H H 3 Press a Memory button to make your call The paypho...
Page 14 - Using a text phone
14 F eatures pages 18 – 27 Calls and cash pages 4 – 17 T roubleshooting pages 28 – 29 Using a text phone Calls made using a text phone will be charged at thenormal payphone rate. 1 Plug your text phone into the socket 2 Press the green LOUDSPEAKER ON/OFF button to start your call 3 Insert your money...
Page 15 - Redialling the last number you called; Transferring a call from an extension
Redialling the last number you called 1 Don’t hang up when you hear the engaged tone 2 Press the orange NEXT CALL button 3 Press REDIAL & DELETE The payphone will redial the last number for you. Transferring a call from an extension You can transfer a call from an extension phone tothe payphone....
Page 16 - Using the owner mode; Using the control port; owner call
16 F eatures pages 18 – 27 Calls and cash pages 4 – 17 T roubleshooting pages 28 – 29 Using the owner mode People who know the PIN can make calls without usingcoins. Usually this is only the owner of the payphone. To switch this feature on, contact the Helpdesk. For contactdetails, see page 34. 1 Li...
Page 17 - Checking your takings; again; pin; Emptying the cash tray
Calls and cash pages 4 – 17 F eatures pages 18 – 27 T roubleshooting pages 28 – 29 Checking your takings 1 Lift the handset and unlock the cover 2 Press S 66 H The display shows how much money the payphone has takensince it was last reset. If you’re going to empty the cash tray,reset the payphone to...
Page 18 - Features; Programming the features yourself; Power loss
18 T roubleshooting pages 28 – 29 Features Your Payphone Contour 400’s many features letyou choose just how you want it to work. Depending on your contract with BT, you canchange the way the features work. We can dothis for you if you contact the Helpdesk. We’ll need to know the telephone number of ...
Page 19 - Extra features
19 Feature page Use the PIN change feature if you think 20 someone else knows your PIN or you wantone that’s easier to remember Use Call barring to stop calls to certain numbers 20 Stop the last person called from making a 20 Call back to your phone so that other people who are waiting have a chance...
Page 20 - Call back; Memory 3; LAST NO; PIN change; Call barring; FREE
20 Choose the feature to programme Start End Programme … … and watch the display Call back You can stop the payphone fromaccepting calls from the last numberthat was dialled. S 56 H • Press Memory 3 to choose whether calling the payphone back is allowed ✓ or not ✘ H LAST NO PIN change Change your PI...
Page 21 - Minimum fee; Call charges
21 Minimum fee You can change the minimum fee for acall – useful if most calls from yourpayphone are short. S 64 H Press Memory 3 to increase the fee in 10p steps, orpress Memory 4 to decrease the fee in 10p steps The highest setting is £1. H 20p Choose the feature to programme Start End Programme …...
Page 23 - New call types; BARRED; Display languages; LANGUAGE
23 Choose the feature to programme Start End Programme … … and watch the display New call types When you dial a phone number, thepayphone looks at the number anddecides what rate to charge for thatcall. You can alter the call type for numbersso that you charge a different rate oryou can even set a f...
Page 24 - New coins; TOKEN A1; Fake coins; HHHH; SLUG; Old coins
24 Choose the feature to programme Start End Programme … … and watch the display New coins You can programme your payphone to recognise new tokens and coins. The payphone will be better atrecognising the new token or coin if you use eight different ones toprogramme it. You can programme up to two to...
Page 25 - Call privacy; PRIVATE; Caller display; DISPLAY
25 Choose the feature to programme Start End Programme … … and watch the display Call privacy If you have other phones connectedto the same line as your payphone,the payphone could be used to listenin to your extensions. You can stop people using yourpayphone to listen in to calls made onyour extens...
Page 26 - tuesday; Dialling types; TONE
26 Choose the feature to programme Start End Programme … … and watch the display Time The time and day are used to work outwhat rate to charge for calls. S 84 H Press Memory 3 to move time forward, or press Memory 4 to move time back H TIME 14:26 Day The time and day are used to work outwhat rate to...
Page 27 - Switchboards; Incoming call barring; AUTOMATIC; Answer
27 Choose the feature to programme Start End Programme … … and watch the display Switchboards Your payphone can be connectedto a switchboard but some featuresmay be lost. Call the Helpdesk formore information. Automatic access code The payphone dials the access numberautomatically but you won’t be a...
Page 28 - EMERGENCY CALLS ONLY
28 Troubleshooting Problem Solutions No dialling tone • Check that the payphone is pluggedinto the phone socket • Check that the payphone is pluggedinto an electrical 3 pin socket thatis switched on • Contact the Helpdesk for contact details, see page 34 Continuous dialling • Change dialling type, t...
Page 31 - Account details
31 F eatures pages 18 – 27 T roubleshooting pages 28 – 29 Calls and cash pages 4 – 17 Account User’s name PIN (optional) Stored phone numbers (1 – 4) ACCT12 1) 3) 2) 4) ACCT13 1) 3) 2) 4) ACCT14 1) 3) 2) 4) ACCT15 1) 3) 2) 4) ACCT16 1) 3) 2) 4) ACCT17 1) 3) 2) 4). ACCT18 1) 3) 2) 4) ACCT19 1) 3) 2) ...
Page 32 - Using your pre-funded account
32 Press S S Press H H Enter yourPIN End yourcall in thenormalway Press thememorybuttonyou want Using your pre-funded account Photocopy thispage and give acopy to eachpre-fundedaccount holder.Add their detailsin the spacesprovided. Name: Account number: You can topup youraccountduring thecall 1 2 3 ...
Page 34 - Your payphone details
34 Key number Serial number Phone number Location Your payphone details Important information Make a note of your BT Contour 400Payphone serial number which is printed on the bottom of your phone Your cash box key number If you need any help, please visit ourwebsite at www.bt.com/payphones If you ne...
Page 36 - Offices worldwide; EC Declaration of Conformity
Offices worldwide The telecommunications services described in this publicationare subject to availability and may be modified from time to time.Services and equipment are provided subject to BritishTelecommunications plc’s respective standard conditions of contract.Nothing in this publication forms...
