BT Broadband - Manuals

3 Hold tight! Your super-fast broadband is here! Thanks for choosing BT Total Broadband. What’s what For simple, quick broadband set-up, we suggest you use our separate Quick Start guide. Use the guide you’re reading now to find out all about your broadband service, including more detailed set-up an...

Learn about… 7 Learn about… Your complete broadband package includes lots of great features to help you get the most out of the internet. Use this section to learn about your service Page BT Home Hub 7 BT Total Broadband features 8 BT Home Hub Your BT Home Hub is a broadband router that can connect ...

8 Learn about… BT Total Broadband Your super-fast BT Total Broadband service includes lots of great features and services, including email, security, great online content and more. Once you’ve set up your Hub and are online, find out about all the great things BT Total Broadband has to offer at www....

12 Set-up 2 Check contents Open your Hub box and check you’ve everything you need to get started. You may not need to use all the items enclosed to set up your broadband. We’ll explain what you need as you go through this set-up. If something you need to use is missing, please call us on 0800 731 02...

Set-up 13 3 Unplug existing modem, router or Hub If this is your first connection to the internet, please go to step 4. If you already connect to the internet using a modem, router or Hub, it must be unplugged to avoid problems with your new broadband set-up: • if your computer is using a built-in m...

14 Set-up 5 Plug in Hub Your Hub needs to be plugged into mains power and one of the ADSL filters that you fitted in step 4. 1 Plug the broadband cable (grey ends) into the Broadband socket on your Hub and the DSL socket on one of the ADSL filters. 2 Plug the power cable into your Hub’s power socket...

Set-up 15 6 Check Hub lights Wait for your Hub’s Broadband light to glow blue. This will take a few minutes. If the Broadband light isn’t glowing blue after a few minutes, see page 24 7 Connect computer Decide how you’re going to connect your computer to your Hub and choose whether to use the CD or ...

16 Set-up Connect computer using CD (recommended) Run the CD to help you connect your computer to your Hub and make sure your computer is set up correctly for using BT Total Broadband. If you have more than one computer, run the CD on each one to connect it to your Hub. 1 Insert the CD into the comp...

Set-up 17 > If you don’t have a wireless adapter or your computer isn’t wireless-enabled, see page 40 4 Find your Hub’s preset network name/SSID and wireless key. These are printed on your wireless settings card (found in your Hub’s box) and also on the back of your Hub. Network name/SSID: Wirele...

Set-up 19 7 Congratulations – you’re now connected to BT Total Broadband using your BT Home Hub. To continue set-up and explore BT Total Broadband’s great features, including security, email, BT Broadband Talk – and more, go to www.bt.com/setup/start To continue set-up, go to www.bt.com/setup/start ...

Help 23 Help How to get help – if you need it – including broadband connection and general troubleshooting. Use this section to find help with… Page Connecting to the internet using the BT Home Hub 24 Connecting to the internet using other devices (i.e. not the BT Home Hub) 30 Setting up or using a ...

24 Help Help with connecting to the internet using the BT Home Hub For example: you can’t browse the internet or send email, and your internet connection’s very slow. What to do… 1 Try restarting Press and release the Restart button on the side of your Hub, and then restart your computer. Restarting...

Help 25 A Upgrading light is flashing orange IMPOrTAnT – do not turn off or restart your Hub when the Upgrading light is flashing orange. Your Hub’s software is being upgraded remotely. Please wait – it can take up to 30 minutes before your Hub automatically restarts. You won’t be able to connect to...

26 Help E Broadband light is flashing orange Your Hub is connecting to broadband. Please wait a while. note for the first 24 hours after set-up After you’ve installed your Hub, it can take up to 24 hours to establish the fastest, most reliable service possible on your line. During this time, the Bro...

Help 27 F Broadband light is red Broadband is active, but your Hub can’t connect to it. 1 Check broadband service status by calling 0800 169 0199. If service is okay, restart your Hub by pressing and releasing the Restart button on the side of the Hub. 2 Wait a couple of minutes until the Broadband ...

28 Help There’s no dial tone: There is a dial tone: 1 try unplugging the filter and plugging your phone directly into the phone socket – if there’s a dial tone this indicates a faulty ADSL filter. Try swapping the filter 2 if you’re using an extension socket or extension lead, plug the ADSL filter d...

Help 29 H Broadband light is blue Your Hub is connected to broadband, but there may be a problem with your computer and/or its connection to the Hub. Try the following: 1 restart your Hub by pressing and releasing the Restart button at the side of the Hub 2 restart your computer 3 wait for your Hub’...

30 Help Help with connecting to the internet using other devices (i.e. not the BT Home Hub) If you aren’t using a BT Home Hub, please check your equipment’s documentation – there may be a troubleshooting section. Your router’s lights can often also help you identify a problem. The following tips may...

Help 31 Setting up or using a BT Total Broadband feature For example: BT email set-up, using BT Broadband Talk, connecting to your Hub using wireless, BT security set-up and more. What to do… Find out what’s included in your BT Total Broadband service and how to set up features such as email, securi...

32 Help General troubleshooting In this section you’ll find some answers to the more common connection problems. If you’re online, see www.bt.com/broadband/help for lots more help and advice. Page My CD won’t run. What should I do? 33 Where can I find my username and password / email? 34 Where can I...

Help 33 My computer or device does’t work with WPA, can I still use wireless on my Hub? 41 The wireless connection to my Hub is unreliable. What can I do? 42 My computer displays a message ‘Windows cannot configure this wireless connection’ when I try to set up a wireless connection. What can I do? ...

34 Help Where can I find my username and password / email? Your username and password details were sent to you by email or letter when you ordered the service. Your username is usually [email protected] , your password should have been chosen by you. To access your email, either use the BT Ya...

Help 35 If you no longer have a need for old electrical equipment, please dispose of it following your local authority’s recycling advice. For more information, please contact your local authority or the equipment’s seller. I already have a BT Home Hub, what should I do? Unplug it from the mains, th...

36 Help Fitting filters – what do I do? Follow the example below that most closely matches your home set-up: 1 One socket 2 More than one socket 3 One socket – phone near socket, extension lead / doubler runs to where computer is

Help 37 4 One socket near computer, extension lead doubler used for phone 5 One socket – extension lead to computer and extension lead to Sky ® box Tips • You can connect a phone and Hub to the same ADSL filter. • You can connect two phones to the same ADSL filter if you use a socket doubler. • An A...

38 Help I have an ADSL master socket, do I still need to use filters? No. When you get to Quick Start guide step 3, you’ll simply plug your broadband cable straight into the ADSL master socket’s DSL socket. A broadband (ADSL) main socket looks like this: Can I connect more than one telephone to a fi...

Help 39 Please note: if you use an online speed checker to test your broadband speed during these ten days, it may give you an inaccurate and misleading result. If it’s after ten days , please try the following: 1 restart your Hub by pressing and releasing the Restart button on the side of the Hub 2...

40 Help I don’t have an Ethernet port, can I connect to the Hub using a wire? Your BT Home Hub only accepts Ethernet (wired) or wireless connections. If your computer doesn’t have an Ethernet port, you can add one by buying a USB to Ethernet adapter or, for a desktop computer, a PCI Ethernet card. C...

42 Help The wireless connection to my Hub is unreliable. What can I do? We recommend you keep your Hub and computers at least 20 feet away from refrigerators and microwave ovens. Thick walls, metallic surfaces (e.g. mirrors) and other wireless networks can also cause slow or unreliable connections. ...

Help 43 computer by clicking Start then All programs and looking through the list. Once you find this software, you can either use it to set up your wireless connection – its help function may be useful if you’re not sure how to do this – or there may be a tick box that allows Windows to control the...

44 Help How do I set my computer to obtain an IP address automatically? Windows 98SE/Me Windows 2000/XP/Vista Mac OS X 1 Go to Start then Settings and click Control Panel 2 Double-click the Network icon 3 Under the Configuration tab, select TCP/IP for the network adapter you use to connect to your H...

Help 45 What do I do if a dial-up networking window appears when trying to connect to the internet? Windows Mac OS X 1 Go to Start and click Control Panel then click Internet Options 2 Click the Connections tab 3 Select Never dial a connection 4 Click LAN Settings… 5 Tick Automatically detect settin...

Your BT Home Hub 47 Your BT Home Hub Your B T Home Hub

Your BT Home Hub 49 Your BT Home Hub All you need to know about your Hub’s lights, buttons and settings. Use this section to find out about your Hub Page Hub overview 50 Hub buttons summary 51 Hub lights 52 Hub sockets summary 53 Hub Manager 53 Hub features 54

50 Your BT Home Hub Find Handset R es et to Defaults Wire less Association R es ta rt Use the Hub lights to check how the Hub and broadband connection are working – see page 52 Use buttons for restarting Hub and wireless set-up – see pages 51 and 16, respectively Clip on this cover to help keep your...

Your BT Home Hub 51 Hub buttons summary Wireless Association button Sets your Hub to wireless association mode. Press this button and the Phone and Wireless lights flash orange. This button is used to connect a BT Hub Phone to your Hub. Please refer to the BT Hub Phone User Guide for more informatio...

52 Your BT Home Hub Hub lights Here’s a quick summary of what your Hub lights mean… Status Steady blue Hub power on Connected to broadband Wireless enabled BT Broadband Talk enabled – Flashing orange Hub starting up Connecting to broadband (please wait) – Connecting to BT Broadband Talk Hub software...

Your BT Home Hub 53 Hub sockets summary Power socket connects Hub to mains power using the Hub’s power adapter Broadband socket connects Hub to your broadband line via an ADSL filter Ethernet socket connects computers, games consoles or other devices using a wired connection Phone socket connects a ...

54 Your BT Home Hub Hub features There are many features that your Hub offers although many are advanced and aren’t required in normal day-to-day use. Access Hub Manager and click on Help to find out more. Two key Hub features are described in more detail below. BT Power Save You can save energy whe...

Notices 55 notices Bandwidth As you know, with BT Total Broadband and your BT Home Hub you can enjoy adding a number of services to your home network. Add these to all the online activities you may also be doing – such as listening to internet radio, watching online video and downloading files – and...

Useful information 57 Useful web site addresses Broadband Life: www.bt.com/broadbandlife Your BT Yahoo! Home Page: bt.yahoo.com Help and support: www.bt.com/broadband/help BT Yahoo! Online help: bt.yahoo.com/help BT Broadband Talk help: www.bt.com/broadbandtalk/help BT Digital Vault: www.bt.com/digi...

58 Index ADSL filters 13, 14, 36-37, 38Anti-virus 31 Broadband Life 8, 19, 20, 31Broadband light 26. 27, 28, 29Broadband speed 3, 39BT Access Control 54BT Broadband Talk 31, 34, 51BT Home IT Support 1, 31, 43BT Hub Phone 35, 51, 54BT Power Save 51, 54 Connecting Hub to computer 15–20 Email address 3...

Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a ...