AT&T 984 - Manuals

P roduct o v ervie w P roduct o v ervie w 1 Product overview This AT&T Small Business System Speakerphone with Digital AnsweringSystem and Caller ID/Call Waiting 984 is expandable to a 16-extensiontelephone system. The 984 is compatible with AT&T 945, 974, 944, 955 and964 telephones. (See Be...

Befor e you begin Befor e you begin 2 Before you begin Parts list Your box should include: Tools needed You will also need a small Phillips head screw driver to install your phone. Coiled handset cord Power adapter Two long line cords Handset This user’smanual Quickstar tguide Base unit with wedge a...

Befor e you begin Befor e you begin DSL users Connecting a DSL line to L1/L2 may interfere with the advanced features ofthis telephone, (such as intercom, hold, and line privacy,) which work bysending data signals over line 1. These data signals are sent at some of thesame frequencies as those used ...

Befor e you begin Befor e you begin NOTE: If your DSL service provider cannot supply a DSL splitter, it is possible to purchase an outdoor DSL splitter over the Internet. If you are a new DSL customer, your DSL service provider will probably askyou if you have more than one telephone line in your ho...

6 Befor e you begin Befor e you begin Glossary continued from page 5 DND: When activated, the Do Not Disturb (DND) feature prevents interruptions during a call. DTAD: The Digital Telephone Answering Device is a sophisticated, tapeless answering system built into the 984 telephone. Home area code: Th...

Befor e you begin Befor e you begin Phone system: Two or more system phones combined to form an interacting system of shared lines. You can have up to 16 system phones in the system. NOTE: If you have one or more 964, 955, or 944 phone(s) installed in the same phone system with this 984 telephone, y...

Befor e you begin Befor e you begin Programmable features list Default settings indicated by *. Feature: Function: Options: One touch Choose default mode Intercom* or telephone preference for one touch ( EXT ) buttons. Extension no. Assign an extension 11*-26 number to this phone. Ringer on/off Turn...

Befor e you begin Befor e you begin Programmable features list Default settings indicated by *. Feature: Function: Options: Prime line Assign a line on this Line 1*, 2, 3, 4 phone to be selected automatically when you lift the handset,press K , or press h . Automatic Choose default mode Speakerphone...

Befor e you begin Befor e you begin continued from page 9 Programmable features list Default settings indicated by *. Feature: Function: Options: Reset all Return all features N/A to default settings. Answer status Turn the answering On*, off, or system on or off, or auto-attendant set this phone to...

Befor e you begin Befor e you begin Audible signals When you hear: It means: A rapid double-ring You have an incoming intercom call. pattern, repeating A long single ring, You have an incoming transferred call. repeating A short single ring , The extension number you just repeating programmed has al...

Installation Installation 13 If you are installing multiple phones in your telephone system, you mustinstall and program one set at a time. If more than one extension isassigned the same extension number, a repeating shor t ring (errorring) sounds at the extension you are programming and the screen ...

Installation Installation 14 Battery installation continued from page 13 3. Pull on the tab to remove the battery compartment cover. 4. Insert a 9V battery (purchased separately) following thepolarity markings in the battery compartment. 5. Replace the battery compartment cover and the screw. 6. If ...

Installation Installation 15 Table/desk installation For best results, follow the directions in Battery installation beginning on page 13 before installing the phone. Recommended wiring configuration for phone system NOTE: The total length of telephone wire used in your system should not be more tha...

Installation Installation Table/desk installation continued from page 15 • Four one-line jacks (To use this installation option, you’ll need to purchase two two-line adapters. Adapters are availableat retail stores or by calling 1 (800) 222–3111 .) • Two two-line jacks 2. Connect the handset cord. P...

Installation Installation 17 3. Connect the power adapter to the telephone. Use only the power adapter provided with this product. To obtain a replacement, call 1 (800) 222–3111 . Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the other end into a standa...

Installation Installation Wall installation continued from page 17 2. Reverse the handset tab. Hold down the switchhook, then pull out the handset tab androtate it 180 degrees. Push the handset tab down into the grooves so it settles into position. 3. Connect the telephone line cords to the telephon...

Installation Installation 6. Connect the telephone line cords to the wall jacks as shown in the following illustration and mount the phone onthe wall. NOTE: Users should use ONLY the line cords provided. In case additional line cords are required, please use ONLY AWG#24 line cords. • Four one-line j...

Wall installation continued from page 19 • Two two-line jacks (To use this illustration option, you may want to use the short line cord for lines 1 and 2.) 7. Initialization. If no battery is installed when you connect the power cord,the phone runs a quick self-test and the screen displays Initializ...

Installation Installation Convenience ports If you want to connect another device (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled AUX . These convenience ports use lines 3 and 4; a call picked up on line 3 or 4 atanother extension may interrupt fax, mode...

Menu oper ation Menu oper ation 22 Feature setup, memory programming and some individualfeature operations for the 984 use menus shown in thescreen display. Use the navigation buttons ( < , > , + , - , E ) to begin, end and move through menu operations (for example, feature setup). • Press E t...

Menu oper ation Menu oper ation 23 Menu structure Use the menu operation to set up the values for the 984features. Access the menu by pressing E when the phone is idle. The menu structure for the feature setupmenu is shown below. One touch Preference IntercomTelephone Program PauseToneFlashCancel Vi...

Menu oper ation Menu oper ation 24 Shortcut to language menu This phone comes programmed for English screen displays.If you need to change the screen language to Spanish orFrench, you can use these steps to reach the LANGUAGE menu more quickly. 1. Press E to begin feature setup. 2. Press + twice. Th...

F eatur e setup F eatur e setup 25 Feature setup Set one touch preference Choose whether pressing an EXT button automaticallyinitiates an intercom or one touch call. If you want toplace one touch calls using only one button, set thisfeature to TELEPHONE . If you want to place intercom calls using on...

F eatur e setup F eatur e setup 26 Assign an extension number toyour phone Every individual phone in your telephone system MUST be assigned a unique extension number for the intercomfeature to work. 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS . 3. P...

F eatur e setup F eatur e setup 27 Turn the ringer on or off foreach line 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS . 3. Press E . The screen display includes EXTENSION NO . 4. Press - until the screen display includes RINGER ON/OFF . 5. Press E ....

F eatur e setup F eatur e setup 28 Select the ringer type You can choose a ring pattern for incoming phone calls. NOTE: Incoming intercom calls use ringer type 1 and cannot be changed. 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS . 3. Press E . The s...

F eatur e setup F eatur e setup 29 Set delay ring Set the length of time before incoming calls will ring at thisextension. NOTE: If you choose to set a delayed ring on a phone with voice mail ser vice, the phone may not ringat all before voice mail picks up the call. 1. Press E to begin feature setu...

F eatur e setup F eatur e setup Turn auto-mute on or off Choose whether sounds at this extension will be heardautomatically in response to a page (auto-mute off) oronly when M is pressed. Auto-mute off permits hands-free conversation and room monitoring; auto-muteon protects privacy. 1. Press E to b...

F eatur e setup F eatur e setup Set dial mode 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS . 3. Press E . The screen display includes EXTENSION NO . 4. Press - until the screen display includes TONE/PULSE and the current setting. 5. Press < or >...

F eatur e setup F eatur e setup 32 Set the time and date 1. Press E to begin feature setup. 2. Press - until the screen display includes TIME/DATE . 3. Press E . The screen display includes HOUR and the current hour setting. 4. Press < or > until the correct hour is shown. 5. Press - to save t...

F eatur e setup F eatur e setup 33 Turn line usage on or off for eachline If you are not using all four phone lines at this extension,you need to turn off line usage for the unused lines. If youexpand to a second, third or fourth line, turn line usageback on. Line 1 must be turned on for the interco...

F eatur e setup F eatur e setup Assign the prime line (line preference) 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS . 3. Press E . The screen display includes LINE USAGE . 4. Press - until the screen display includes PRIME LINE and the current sett...

F eatur e setup F eatur e setup 35 Set automatic mode Choose the mode (headset or speakerphone) to be usedautomatically when you press a LINE button with thehandset in the base unit. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS . 3. Press E . The sc...

F eatur e setup F eatur e setup Turn screen backlight on or off 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS . 3. Press E . The screen display includes LINE USAGE . 4. Press - until the screen display includes LCD BACKLIGHT and the current setting. ...

F eatur e setup F eatur e setup Reset COVM indicator If a COVM indicator remains on when there are nomessages on that line, you may have received a false signalfrom your local telephone service provider. You can clearthe indicator manually. 1. Press E to begin feature setup. 2. Press - until the scr...

F eatur e setup F eatur e setup Program home and local area codes You can program this phone to recognize one home and upto five local area codes. See Home area code and Local area code on page 6 for definitions. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL...

F eatur e setup F eatur e setup Erase all settings and return thephone to default settings If you reset all features to the default settings,all previous feature programming and one touchentries will be erased. You will need to programyour preferences for every feature again and re-enter numbers in ...

F eatur e setup F eatur e setup Set answering system status Turn the answering function on or off, or set this phone to be an auto-attendant for your multi-phone system. Set answer status to On to activate the answering system in a single phone system. Set answer status to Auto-Attendant to activate...

F eatur e setup F eatur e setup Set answer delay Choose how long this phone rings before the answeringsystem picks up a call. One ring is about six seconds. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA . 3. Press E . The screen display includes ANSWER x STA...

F eatur e setup F eatur e setup Set auto-attendant pickup delay If this phone is a designated auto-attendant, you canchoose how long the auto-attendant waits before pickingup incoming calls. One ring is about six seconds. 1. Press E to begin feature setup. 2. Press - until the screen display include...

F eatur e setup F eatur e setup Set auto-attendant day and nighttimes The auto-attendant feature only works with amulti-phone system. If you have more than onephone in your system, you MUST program the hours for day and night time so the answeringsystem plays the correct outgoing announcement.Please...

F eatur e setup F eatur e setup Set auto-attendant day and night times continued from page 47 9. Press < or > to toggle between AM and PM . When the correct setting is shown, press - to save the day time setting. The screen displayincludes DAY x TIME and DONE . 10. Press E . The screen display...

F eatur e setup F eatur e setup Turn toll saver on or off When toll saver is turned on, the answering system picksup incoming calls within eight seconds if there is at leastone new message. When there are no new messages, theanswering system picks up the incoming call in the timeyou set as the answe...

F eatur e setup F eatur e setup Program the remote code You can change the remote code (password) used toaccess your phone remotely. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA . 3. Press E . The screen display includes ANSWER x STATUS . 4. Press - until t...

F eatur e setup F eatur e setup Set message length You can select the maximum length for the messagescallers can record when the answering function is on. Ifyou choose Unlimited , the caller can record a message of any length, up to the amount of time remaining for allmessages, memos and announcemen...

F eatur e setup F eatur e setup Turn monitor on or off If you wish to hear incoming messages as they arerecorded, turn the monitor feature on. 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA . 3. Press E . The screen display includes ANSWER x STATUS . 4. Press...

F eatur e setup F eatur e setup 54 Turn DTAD intercept on or off If you want other phones connected to line 1 on thisextension to be able to pick up a call while the caller isrecording a message, turn DTAD intercept on. Forinstructions to use this feature, see Intercept an incoming message on page 1...

F eatur e setup F eatur e setup You will need to program the next two features ifthis phone is the designated console phone for yourcentrex system. Set this phone to be the Centrex console phone NOTE: This feature is for use with Centrex systems only. 1. Press E to begin feature setup. 2. Press - un...

F eatur e setup F eatur e setup Set the Centrex console delayedring time NOTE: This feature is for use with Centrex systems only. Set the length of time the phone will route your calls to the Centrex console phone. One ring is about six seconds. 1. Press E to begin feature setup. 2. Press - until th...

T e le phone oper ation T e le phone oper ation NOTE: This phone comes programmed to use line 1 (default prime line) for calls if you do not press a LINEbutton. (To change the prime line, see Assign the prime line on page 34 of this manual.) When you answer a call, the phone automatically selects th...

T e le phone oper ation T e le phone oper ation Make or answer a call continued from page 57 Speakerphone To make a call, press and release the desired LINE button or K . The SPEAKER light goes on. Wait for a dial tone, then dial the call. Press K to end the call. To answer a call, press K or press ...

T e le phone oper ation T e le phone oper ation Switch between handset, headsetand speakerphone To switch from handset to headset orspeakerphone, press h or K , then replace the handset. (In order to use the headset, it must beplugged in.) To switch from speakerphone to handset, liftthe handset. (Do...

T e le phone oper ation T e le phone oper ation 60 Call privacy To ensure call privacy, this phone allows only one set at a time to use a line. Cancel call privacy During the call, press the LINE button for the call. You’ll hear a short beep. Others can now join the call. Restore call privacy Press ...

T e le phone oper ation T e le phone oper ation 61 Volume Handset/speakerphone/headset volumecontrol When you are on a call, press VOLUME + to increase call volume. Press VOLUME - to decrease volume. You will hear a beep when you reach the minimum ormaximum level. Ringer volume When the phone is rin...

T e le phone oper ation T e le phone oper ation Redial stack The last six numbers dialed from this extension areautomatically stored in the redial memory stack. You canreview the numbers in the redial memory and dial one ifyou wish. 1. When the phone is not on a call, press R . 2. Press + or - to sc...

T e le phone oper ation T e le phone oper ation Hold While on a call, press and release H . The LINE light for the line on hold flashes slowly in green, and adouble-beep sounds every 30 seconds to remind you the call is on hold. (To turn off the reminder beep, see Turn hold reminder on or off on pag...

T e le phone oper ation T e le phone oper ation Mute Mute allows you to hear the other party, but the otherparty can’t hear you. To activate this feature, press and release M . The MUTE light goes on. To return to the conversation, press and release M again. NOTE: Switching from handset to speakerph...

T e le phone oper ation T e le phone oper ation Conference calls This feature lets you set up a three-party call by using twolines at the same time. You can also join an intercom callwith a call on an outside line. The outside line call mustbe established first because an intercom call cannot beplac...

T e le phone oper ation T e le phone oper ation Transfer a call You can transfer a call you answer to any other systemphone. Once you transfer a call, it can be picked up atany other system phone, not just at the extension youcalled. For information about using the display screenmenus, see Menu oper...

T e le phone oper ation T e le phone oper ation Transfer a call and speak to the receiving party While on a call: 1. Press H . 2. Press I . The screen display is similar to: 3. Press E . The screen display is similar to: 4. Press the EXT button for the extension whereyou’re transferring the call. Th...

T e le phone oper ation T e le phone oper ation 68 Lights and what they mean Light: Status: Means: Line On steadily, This line is in use at this green extension. On steadily, This line is in use at red another extension. Flashing slowly, This line is on hold at this green extension. Flashing slowly,...

T e le phone oper ation T e le phone oper ation Lights and what they mean Light: Status: Means: (AUTO)REDIAL On steadily The phone is waiting to redial an auto redial call. Flashing slowly This phone is dialing anauto redial call. DTAD On steadily Answering function is turned on. Flashing slowly Ans...

One touch oper ation One touch oper ation 70 This telephone has 32 one touch locations where you can store phonenumbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. The steps used to dial numbers stored in onetouch locations vary according to how you ...

One touch oper ation One touch oper ation Store a number in a onetouch location For information about using the display screen menus, seeMenu operation page 22. 1 . Press E to enter the feature menu. The screen displays ONE TOUCH . 2 . Press E . The screen display includes PREFERENCE and the current...

One touch oper ation One touch oper ation Store a number in a one touch location continued from page 71 Store a pause in a one touch entry You can include a pause while storing a dialing sequencewhich requires one during actual dialing. While you are entering the number to be stored, thescreen displ...

One touch oper ation One touch oper ation Review a one touch entry For more information about using the display screenmenus, see Menu operation on page 22. 1 . Press E to enter the feature menu. The screen display includes ONE H TOUCH . 2 . Press E . The screen display includes PREFERENCE . 3 . Pres...

One touch oper ation One touch oper ation 74 Dial a one touch number This phone comes with One touch preferenceprogrammed to INTERCOM . These instructions apply only if you have not changed One touch preference. NOTE: To change One touch preference, see Set one touch preference on page 25 of this ma...

Dir ectory oper ation Dir ectory oper ation 75 This 984 telephone can store up to 200 names and phonenumbers in the directory. Names can be up to 16characters long and numbers can be 24 digits long. Becausedirectory entries are stored in alphabetical order, you maywish to enter names with the last n...

Dir ectory oper ation Dir ectory oper ation 76 PRESS: ONCE TWICE 3 TIMES 4 TIMES 5 TIMES 6 TIMES 7 TIMES 8 TIMES 1 , - ' & . ( ) 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 * * 0 0 # # i i i i i i i i i i k k k k k o o o o o n n n n n Store a name and nu...

Dir ectory oper ation Dir ectory oper ation 6. Use the dial pad keys to enter the phone numberyou wish to store. —OR— Press R to copy the last number dialed at this extension onto the screen. Press < to backspace. The number will appear on the second line of the screen as you enter it. 7. When yo...

Dir ectory oper ation Dir ectory oper ation Store a name and number in the directory continued from page 77 Store a temporary tone signal in a directory number If you have dial pulse (rotary) service, you can store tonesignals in a directory number. When you reach the place inthe dialing sequence wh...

Dir ectory oper ation Dir ectory oper ation Review directory entries 1. Press D and then E to begin working with the directory. 2. Press + or - to scroll through the directory entries. —OR— Press the dial pad key for the first character ofthe entry you wish to review until the characteryou are looki...

Dir ectory oper ation Dir ectory oper ation Edit a directory entry 1. Find the directory entry you wish to change byfollowing the directions under Review directory entries on page 79. 2. When the entry you want to edit is displayed,press E . The screen display includes DIAL . 3. Press - until the sc...

Dir ectory oper ation Dir ectory oper ation 81 n n n n n i i i i i i i i i i i i i i i i i i i i i i i i i Dial a number from the directory 1. Find the entry for the number you wish to call by following the directions under Review directory entries on page 79. 2. Press E . The screen display include...

Dir ectory oper ation Dir ectory oper ation Remove all entries from thedirectory 1. Press D to begin working with the directory. 2. Press r . The screen display includes Remove all? 3. Press r again within three seconds to confirm the command and remove all directory entries. The screen briefly disp...

Inter com oper ation Inter com oper ation 83 This 984 telephone is fully compatible with any AT&T Four-Line SmallBusiness System Speakerphone 945 or 974 units you may have installed. Youcan use a total of 16 945/974/984 units together as extensions in your phonesystem. This 984 telephone is also...

Inter com oper ation Inter com oper ation 84 Basic intercom operations Operation: Function: INTERCOM Any two extensions connected to line 1 can ringeach other. PAGE Lets you announce over the speaker of the phoneyou’re calling. The person you’ve called canrespond just by talking. PAGE ALL Lets you a...

Inter com oper ation Inter com oper ation Make an intercom call with thespeakerphone or headset With the handset in the base unit: 1. If One touch preference is set to INTERCOM , skip to step 2. —OR— If One touch preference is set to TELEPHONE , press I . The phone will automatically activate the li...

Inter com oper ation Inter com oper ation Answer an intercom call NOTE: An intercom call can be answered at any extension in the phone system by pressing I . When you receive an intercom call, you will hear arepeating double-ring pattern and your screen displays INTERCOM FROM with the extension numb...

Inter com oper ation Inter com oper ation Page a specific extension (single-phone page) 1. Press I . The screen display is similar to: 2. Press E . The screen display is similar to: 3. Press the EXT button for the party you wish to page. The screen display is similar to: Answer a single-phone page A...

Inter com oper ation Inter com oper ation Page all system phones 1 . Press I . The screen display is similar to: 2 . Press - until the screen display is similar to: 3 . Press E . The screen display is similar to: Once the page is automatically answered at anotherextension, speak and your voice will ...

Inter com oper ation Inter com oper ation Make an intercom conference call A system phone on a two-way conversation on an outsideline can invite a third party at an intercom extension into the conversation. Follow the directions under Conference calls on page 65, making sure to establish the non-int...

Caller ID oper ation Caller ID oper ation 91 This telephone has a Caller ID feature that works with caller identificationservice provided by your local telephone company. There is a fee for thisservice, and it may not be available in all areas. This phone can provideinformation only if both you and ...

Caller ID oper ation Caller ID oper ation 92 Menu structure Use the navigation buttons ( < , > , + , - , E ) to move through menu operations. See Menu operation on page22 for information about moving through menus in thescreen display. The menu structure for call history isshown below. DIALCOP...

Caller ID oper ation Caller ID oper ation 93 Call waiting If you subscribe to caller ID with call waiting service andyou receive a call waiting call, the screen displays callinformation for the call similar to: 1. Press F to access the call waiting call. 2. To switch back to the original call, press...

Caller ID oper ation Caller ID oper ation 94 Display screen messages Display: Means: PRIVATE NAME The other party is blocking name information. PRIVATE NUMBER The other party is blocking telephone numberinformation. UNKNOWN NAME Your phone company is unable to receiveinformation about this caller’s ...

Caller ID oper ation Caller ID oper ation 95 Message waiting and NEW CALLlight This light stays on when you have received call informationbut have not yet reviewed it. If you subscribe to a voicemail service, this light flashes when you have unretrievedmessages waiting. The screen also displays info...

Caller ID oper ation Caller ID oper ation Call history continued from page 95 Review records in call history 1. Press C . The screen displays the numbers of total calls and new calls in callhistory: 2. Press - to view the previous (most recent) caller’s information. —OR— Press + to view the earliest...

Caller ID oper ation Caller ID oper ation Remove calls from call history Remove a specific call record from call history 1. Locate the call record you wish to deletefollowing the instructions under Review records in call history on page 96. 2. Press R . The screen display includes Removed! Then the ...

Caller ID oper ation Caller ID oper ation Dial a number from call history As you review call history records, you can dial a displayedphone number. 1. Locate the number you wish to call in call history(see Review records in call history on page 96). The screen display is similar to: 2. Press E . The...

Caller ID oper ation Caller ID oper ation Save a name and number from call history to the directory 1. Locate the call history record number you wishto save (see Review records in call history on page 96). The screen display is similar to: NOTE: If a call histor y record does not include a phone num...

Caller ID oper ation Caller ID oper ation Save a number from call history to a one touch location 1. Locate the call history record you wish to save(see Review records in call history on page 96). The screen display is similar to: NOTE: If a call histor y record does not include a phone number, it c...

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation 101 Answering system DTAD operation i i i i i i i i i i The answering system can store approximately 20 minutesof messages, memos and announcements, for up to 99messages in total. Turn answering system on or off The answering function of this pho...

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation 103 Record an outgoing announcement NOTE: If you choose not to record an outgoing announcement, the answering system plays a pre-recorded announcement. The pre-recordedannouncement for ANS-OGM is, "Hello, please leave your message after the t...

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation Review an outgoing announcement 1. Press d to access the answering system. 2. Press - until the screen display includes OGM X PLAY&RECORD . 3. Press E . The screen display includes PLAY and the current announcement setting. 4. Press < or &...

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation 105 Remove an outgoing announcement NOTE: When you erase your announcement, the system returns to the pre-recorded announcementuntil you record a new one. 1. Press d to access the answering system. 2. Press - until the screen display includes OGM...

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation Listen to your messages The idle screen displays the numbers of total and newmessages on the answering system. For example, thisscreen display indicates that you have 11 new and a totalof 21 messages stored on the answering system. Play new messa...

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation 107 3. Press E . The answering system plays back all messages in the order they were received.The DTAD announces the time and date eachmessage was received. The screen shows thenumber of the current message during playback. 4. Press E at any time...

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation 108 Remove messages Remove a selected message You can remove a message while listening to it. Press r while the message you want to erase is playing. The screen display includes Removed! and the message number you erased. The answering system imm...

Ans. Sys. DT AD oper ation Ans. Sys. DT AD oper ation Record a phone conversation You can record both parties on a phone conversation toplay back later with incoming messages. NOTE: This phone does not sound warning beeps to let the other par ty know that the call is being recorded.To ensure that yo...

Ans. Sys. A uto-A T T oper ation Ans. Sys. A uto-A T T oper ation 110 Answering system Auto-attendant operation NOTE: The auto-attendant feature only works with a multi-phone system. If this phone is the only telephone in your system, DO NOT select AutoAttendant for the answer status. You can set th...

Ans. Sys. A uto-A T T oper ation Ans. Sys. A uto-A T T oper ation 111 NOTE: If you will be retaining the pre-recorded auto-attendant day and night outgoing announcements, you MUST record your director y of extension assignments as the auto-attendant auxiliar y outgoingannouncements (See Record an au...

Ans. Sys. A uto-A T T oper ation Ans. Sys. A uto-A T T oper ation 115 Using multiple auto-attendants You may wish to set one or more additional phones to act asauto-attendant(s) when the primary auto-attendant is turned off or busy. An auto-attendant is busy when someone at that extension is: • prog...

Ans. Sys. r emote oper ation Ans. Sys. r emote oper ation 116 You can access many features of this answering system when you are awayfrom your phone. The remote commands are the same whether you arecalling from a remote, non-system touch tone phone or from anotherextension in the phone system. Only ...

Ans. Sys. r emote oper ation Ans. Sys. r emote oper ation 117 Remote commands Play messages 1. Press 1 to play new messages. —OR— Press 1 t to play all messages. 2. To replay the previous message, press 2 . To skip to the next message, press 3 . To stop message playback, press 8 . To save messages, ...

Adding a f ax machine Adding a f ax machine 118 NOTE: Do not connect a fax machine to line 1. Doing so will interrupt the telephone’s intercom data channel. You may wish to use a fax machine with your phone. Choose line 2, 3 or 4for the fax machine, and connect it according to the manufacturer’sinst...

Gener a l p roduct ca re Gener a l p roduct ca re 119 General product care To keep your phone working and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generateelectrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to dire...

T echnical specifications T echnical specifications 120 Technical specifications Technical specifications REN 0.3B Power adapter Input: AC 120V, 60HzOutput: DC 12V, 500mA Battery One 9V alkaline battery required Intercom signal frequency Data 455 KHz 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 120

If you have difficulty operating this phone, try the suggestions below.For customer service, visit our website at www.telephones.att.com or call 1 (800) 222–3111 . Have the serial number, found on the underside of your phone available when contacting customerservice. Please retain your receipt as yo...

In case of d if ficulty In case of d if ficulty Caller ID operation Problem Solution No caller ID • You must subscribe to combined caller ID information with call waiting as a single service to see while on a call. call waiting information. Problem Solution No caller ID Caller ID information is tran...

126 In case of d if ficulty In case of d if ficulty Caller ID operation Problem Solution COVM line indicator • Make sure you have reviewed all messages remains on. on that line. • You may have received a false signal from the central office. To clear, see Reset COVM indicator on page 39 in Feature s...

In case of d if ficulty In case of d if ficulty Answering system operation Problem Solution Answering • Make sure you are calling from a touch tone system does phone. When you dial a number, you should not respond to hear tones. If you hear clicks instead, the remote commands. phone is not a touch t...

Expa nding the phone system Expa nding the phone system 128 Expanding the phone system Maximum number of units allowed to be connected in the phone system 1. With the use of ONLY 984, 974 and 945 telephones in a system, thiscombination allows a maximum number of 16 units to be connectedin the system...

Expa nding the phone system Expa nding the phone system 129 There are 12 line group numbers to select, 1-4. Refer to the table below forthe various line-group combination which results from using 16 units and 7telephone lines. NOTE: The L1 jacks of all the units must be connected to the same corresp...

Expa nding the phone system Expa nding the phone system 130 In t e rcom Extensions Te l ephone Lines (TLs) in System TL1 TL2 TL3 TL4 TL5 TL6 TL7 TL8 TL9 TL10 TL11 TL12 TL13 TL14 TL15 TL16TL17 TL18 TL19 EXT 11 ✔ ✔ ✔ ✔ EXT 12 ✔ ✔ ✔ ✔ EXT 13 ✔ ✔ ✔ ✔ EXT 14 ✔ ✔ ✔ ✔ EXT 15 ✔ ✔ ✔ ✔ EXT 16 ✔ ✔ ✔ ✔ EXT 17 ✔...

Centr ex oper ation Centr ex oper ation Setup checklist Before expanding your system or installing for Centrex, review theinstallation checklist. If you have Centrex, contact your local telephonecompany for further information about Centrex service. • The phone number for line 1 must be the same on ...

Centr ex oper ation Centr ex oper ation Set ring delay duration This feature allows other system telephones’ calls to ring at the consolephone. After a specified ring delay, the calls will ring at the console phone.(See Set the Centrex console delayed ring time on page 56.) Answer a delayed ring The...

Index Index + [984] 6, 22, 24, 62, 75, 92, 102 - [984] 6, 22, 24, 62, 75, 92, 102 < [984] 6, 22, 24, 75, 92, 102 > [984] 6, 22, 24, 75, 92, 102 () [984] 22 x [984] 22 A AA, ANS-OGM, 103 AUX-/Day-/Night-OGM, 103, 110 AA Night-OGM, 103, 110 AM/PM 32 Announcements 51, 101 Answer a call 57–58, 87 ...

Index Index Centrex, 5, 55–56, 131–132 console delayed ring, 56console phone, 11, 55pickup code, 131–132 Conference call 65, 123 Console phone 11, 131–132 See also Centrex consolephone Convenience ports 21 COVM, 5, 125 indicator 9, 38–39on or off, 9, 38reset, 39 CSL DELAY RING 11 D DTAD, 6, 101–109,...

Index Index F Fax, 123 machine, 21, 118, 126switch, 118 Feature setup menu 22–23 Flash 64, 72, 78 Français 24, 56 G Greeting Only 51 H Hands-free 30, 58, 87 Handset, 2, 7, 9, 13, 16–18, 20, 35, 57–59, 61, 63–64, 67, 74, 83,85–88, 121, 124cord, 2, 16, 18,121tab, 18 Headset 1, 9, 13, 35, 57–59, 61–62,...

Index Index Menu, item, 22operation, 22–23, 75, 92, 102 MESSAGE, ALERT, 11, 52 LENGTH, 11, 51 Message, playback, 106–107waiting light, 95 Messages, 11, 49, 51, 53, 69, 101, 106–109, 117, 126are incomplete, 126 Microfilters 4 Minute, set 32 Monitor 11, 53, 105 Month, set 32 Multi-phone system 6, 10, ...

Index Index 138 Transfer, calls, 66–68ring, 67 Two-line adapter 16, 19, 21 U Unknown, Name, 94 Number, 94 Unlimited 11, 51, 126 Unused lines 33 V Voice mail (service), 29, 38, 95, 125 VOLUME + , - 61 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 138