Page 2 - b y; in
TO ORDER COPIES OF THIS ADDENDUM Call: AT&T Customer Information Center on 1-800-432-6600 In Canada Call 1-800-255-1242 Write: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, IN 46219-1385 While reasonable efforts were made to ensure that the informatio...
Page 3 - Contents; INTRODUCTION
Contents CHAPTER 1. CHAPTER 2. INTRODUCTION DESCRIPTION Attendant Console Selector Console Functional Areas Attendant Console Tones CHAPTER 3. OPERATING THE CONSOLE Activating and Deactivating the Console Answering Calls Placing Calls Releasing Calls Holding Calls Splitting Calls Extending Calls CHA...
Page 7 - CHAPTER 1. INTRODUCTION; • DEFINITY® Communications System Generic 1 and System 75—
CHAPTER 1. INTRODUCTION CHAPTER 1. INTRODUCTION This guide to the operations of the system attendant console is for use by console attendants after training is completed. It provides detailed step-by-step instructions for each operation accompanied by descriptions of the possible system responses. N...
Page 9 - guide. For ease of use, all key words within a title or term are listed.
CHAPTER 1. INTRODUCTION • Chapter 10. References —Lists other switch documents. • Chapter 11. Glossary— Provides an alphabetical listing and brief definitions of words and terms used with the attendant console and communications systems. • Chapter 12. lndex— Provides an alphabetical listing of the i...
Page 10 - CHAPTER 2. DESCRIPTION; Attendant Console; Attendant; by pressing a Group Select button and a DXS button.
CHAPTER 2. DESCRIPTION CHAPTER 2. DESCRIPTION This chapter describes the two attendant console models: the Basic (Figure 2-1 ) and the Enhanced Attendant Console (Figure 2-2), and the Attendant Console two models of the optional selector console (Figures 2-3 and 2-4). The call information displays a...
Page 11 - F u n c t i o n a l A r e a s
CHAPTER 2. DESCRIPTION F u n c t i o n a l A r e a s This part contains descriptions of the following attendant console functional areas: • Trunk Group Select Area • Call Appearance Area • Call Processing Area • Feature Area • Alphanumeric Display Area • Ringer Volume Control Area (Enhanced Console ...
Page 16 - Call Appearance Area; • Call Appearance Button
CHAPTER 2. DESCRIPTION Call Appearance Area The call appearance buttons and associated Iamps (see Figure 2-7) function as follows: • Call Appearance Button Press to answer and originate calls. Calls always come in on the leftmost idle call appearance button. The call appearance is idle when both sta...
Page 18 - Call Processing Area
CHAPTER 2. DESCRIPTION Call Processing Area This area (see Figure 2-8, Basic Console, or Figure 2-9, Enhanced Console) has buttons, lamps, and a touch-tone dial. The Cancel, Start, and Release buttons are used to process calls and activate features. The lamps show console status and system alarm sta...
Page 19 - Buttons; • C a n c e l; tone is returned after Cancel is pressed.; • Start; Releases the attendant from a call and readies; refer to the Split button in “Feature; the console for the next call. Any
CHAPTER 2. DESCRIPTION Figure 2-9. CalI Processing Area, Enhanced Console The buttons and lamps function as follows: Buttons • C a n c e l Cancels an attempt to extend a call to a busy or misdialed extension number or trunk, silences the tone, and automatically reconnects any parties that have been ...
Page 20 - Lamps; or when there is no alarm.; • Individual Calls Waiting (Enhanced Console Only); lamp lights when at least one call is waiting to be answered.
CHAPTER 2. DESCRIPTION Lamps • Alarm and Alarm Reported (Enhanced) or Alm-Ack (Alarm-Acknowledge) (Basic). The Alarm or Alm lamp (left lamp) lights when a system alarm is detected. Both lamps light when the Customer Support Service Organization (CSSO) is notified. The Alarm Reported lamp or the Ack ...
Page 21 - Feature Area; Busy, and Hold buttons on the attendant console.; Feature Buttons; • Split; connection established by the attendant.
CHAPTER 2. DESCRIPTION Feature Area Feature buttons provide access to many of the system’s features and make call handling e a s i e r . Five buttons, one each for Split, Hold, Forced Release, Night, and Position Busyappear on every attendant console. The location of these feature buttons is the sam...
Page 23 - NOTE: UNLABELED BUTTONS ARE
CHAPTER 2. DESCRIPTION * RESERVED LAMPS ARE ON BASIC CONSOLE ONLY. † LOCATION SHOWN APPLIES TO NOTE: UNLABELED BUTTONS ARE VI, V2, AND V3 SYSTEMS ONLY. AVAILABLE FOR ASSIGNMENT. Figure 2-10. Fixed Feature Buttons
Page 24 - the HGS buttons, a selector console must be used.; Assigned Feature Buttons; is pressed, but the feature is not available at that time.
CHAPTER 2. DESCRIPTION Assigned Hundreds Group Select (HGS) Buttons (Generic 1 Only) Should your console handle calls for an 800 line or greater system or a system with more than 8 hundreds groups and you do not have the Enhanced Selector Console, the System Manager may assign as many as 12 HGS butt...
Page 25 - T a b l e 2 - A . A t t e n d a n t C o n s o l e F e a t u r e B u t t o n s
CHAPTER 2. DESCRIPTION TYPICAL BUTTON LABEL T a b l e 2 - A . A t t e n d a n t C o n s o l e F e a t u r e B u t t o n s W H A T T H E B U T T O N D O E S Activates Automatic Circuit Assurance referral. Provides Abbreviated Dialing of a number or an access code. Removes an agent from ACD call distr...
Page 30 - Display Area
CHAPTER 2. DESCRIPTION Alphanumeric Display Area The alphanumeric display area (Figure 2-11, Basic Console and Figure 2-12, Enhanced Console) contains a 40-character display. The Basic Console also has eight control buttonswith their associated lamps located just below the display. The enhanced cons...
Page 31 - • Call Appearance Identification
CHAPTER 2. DESCRIPTION Display Area T h e 4 0 - c h a r a c t e r d i s p l a y s h o w s c a l l - r e l a t e d i n f o r m a t i o n . O t h e r i n f o r m a t i o n , s u c h a s messages left for voice terminal users, can also be displayed. The displayed information is described below. Note: I...
Page 33 - incoming calls to the attendant.; r c — R e c a l l Call—Shows that a system user, active on a call held on the; console, is requesting attendant assistance.
CHAPTER 2. DESCRIPTION ct—Controlled Termination Restriction Call (V3 and Generic 1 systems)— Indicates that a call has been redirected to the attendant because a user has Controlled Termination Restriction and the calling party has tried to call that user. f—Call Forwarding —Shows that a system use...
Page 37 - mode, the attendant presses the Normal Mode button again.; may be changed by the System Manager.
CHAPTER 2. DESCRIPTION • Coverage Message Retrieval IN PROGRESS I then M E S S A G E S F O R B E T T Y R . S I M S then JOE JONES 10/16 11:40a 2 CALL 3124 This display means that Joe Jones called Betty R. Sims the morning of October 16. The second message was stored at 11:40 a.m. Joe wants Betty to ...
Page 38 - the information associated with the call on button a.; display shows the following:; appearance button a for 1 minute and 3 seconds.; when in the Integrated Directory mode.
CHAPTER 2. DESCRIPTION • Inspect Mode Displays call-related information on held calls when the attendant is active on a call. The attendant can press this button at any time. For example, the attendant is activeon call appearance button b, and a call is held on call appearance button a. T h eattenda...
Page 39 - Displays names and extension numbers from system directory.; Ž Stored Number; Ringer Volume Control Area (Enhanced Console Only); • While the ringer is off.; When this is done, a bar graph appears on the attendant; the Up or Down button the appropriate number of times.
CHAPTER 2. DESCRIPTION • lntgrtd Directory (integrated Directory) Displays names and extension numbers from system directory. Ž Stored Number . Displays the trunk access code or the extension number of the facility being monitored by a Busy (Facility Busy Indication) button. This is accomplished byp...
Page 40 - Figure 2-1 2a. Ringer Volume Control Area; The selector console consists of:; • Hundreds Group Select (HGS) Buttons and Associated Lamps; I n a d d i t i o n , a D X S b u t t o n c a n r e p r e s e n t a
CHAPTER 2. DESCRIPTION one of the eight display buttons. When one of the Up or Down buttons is pressed, the volume level information is displayed for 5 seconds. It is during this time that the Select button can be used. The volume adjust mode can be deactivated before the 5-second time limit expires...
Page 42 - Figure 2-13. Basic Selector Console Area
CHAPTER 2. DESCRIPTION DIRECT EXTENSIONSELECTION ( DXS) BUTTONS F I E L D ( B L F ) LAMPS Figure 2-13. Basic Selector Console Area 2-31
Page 43 - NOTE: GROUP SELECT BUTTONS ARE LABELED AS AN EXAMPLE ONLY.; Figure 2-14. Enhanced Selector Console Area; Using the DXS Buttons
CHAPTER 2. DESCRIPTION Direct NOTE: GROUP SELECT BUTTONS ARE LABELED AS AN EXAMPLE ONLY. Figure 2-14. Enhanced Selector Console Area Extension SELECTION ( D x s ) BUTTONS BUSY LAMP F I E L D ( B L F ) L A M P S Using the DXS Buttons The attendant presses the appropriate HGS and DXS buttons to extend...
Page 44 - Determining Extension Number Status; Attendant Console Tones; Tones Heard Through Handset or Headset; Ringback Tone
CHAPTER 2. DESCRIPTION • A 3-digit extension number has a 1-digit group select number and a 2-digit DXS number. For example, the extension number 321 has a 3 group select number and a 21 DXS number. • A 4-digit extension number has a 2-digit group select number and a 2-digit DXS number. For example,...
Page 46 - models of the Enhanced Console.
CHAPTER 2. DESCRIPTION Timed Reminder Tone A high-pitched tone, on for about 1/3 second and off for about 1 second; indicates that a single-party call has been on hold at the console for longer than the preset time. This tone is also heard when the Attendant Recall feature is activated and when an u...
Page 47 - CHAPTER 3. OPERATING THE CONSOLE; Activating and Deactivating the Console; Emergency Calls; Always answer an emergency call as soon as it arrives.
CHAPTER 3. OPERATING THE CONSOLE CHAPTER 3. OPERATING THE CONSOLE This chapter contains the procedures that you must use to answer, place, release, split,extend, and hold calls. You will also apply these procedures, in whole or in part, to othercall-handling tasks such as activating some of the atte...
Page 48 - Press the call appearance button where the Atnd lamp is flashing.; Placing Calls; d e s c r i b e d i n t h e f o l l o w i n g t w o p r o c e d u r e s .
CHAPTER 3. OPERATING THE CONSOLE To answer an incoming call: 1. Press the call appearance button where the Atnd lamp is flashing. Ž Ringing stops. • Atnd lamp lights steadily. • Pos Avail lamp remains dark. Ž Console is connected to the caller. 2. Answer the call and assist the caller as necessary. ...
Page 50 - Calls to Outside Numbers; possible, or go ahead and use this group per Step 5.
CHAPTER 3. OPERATING THE CONSOLE 8. To abandon the call attempt, press (Release). • Call progress tones stop. • Atnd lamp and the display go dark. • Pos Avail lamp lights. • Procedure complete. Calls to Outside Numbers An outside call requires an outgoing trunk as well as dialing of the distant numb...
Page 51 - • Pos Avail lamp lights.
CHAPTER 3. OPERATING THE CONSOLE 5. Press Trunk Group Select button. • Atnd lamp at idle call appearance button lights. • Pos Avail lamp goes dark. • Dial tone; go to Step 6. 6. Dial the outside number, and listen for call progress tone. • Ringback; if call is answered, go to Step 7. If call is not ...
Page 52 - R e l e a s i n g C a l l s; results always occur:; Holding Calls
CHAPTER 3. OPERATING THE CONSOLE R e l e a s i n g C a l l s As the previous procedures have shown, you press (Release) to end a call. The following results always occur: • Console is disconnected from the called or calling party (or both if they are connected together). • Atnd lamp and the display ...
Page 53 - Press the call appearance button where the call is on hold.; • Hold lamp goes dark.; Splitting Calls; outside number. Splitting allows you to take the following steps:
CHAPTER 3. OPERATING THE CONSOLE To reenter a single-party call held on the console: 1. Press the call appearance button where the call is on hold. • Hold lamp goes dark. . • Atnd lamp lights. • Pos Avail lamp goes dark. • Held party is reconnected to the console. 2. Talk to the other party. You can...
Page 54 - E x t e n d i n g C a l l s
CHAPTER 3. OPERATING THE CONSOLE This feature is activated automatically when you perform any one of the following actions after answering an incoming call: 1. Press the Start button. 2. Call an extension number using the Selector Console. 3. Call an extension number using Start and dialing. 4. Pres...
Page 60 - CHAPTER 4. USING THE FEATURES; strokes required for dialing and makes calling more error-free.
CHAPTER 4. USING THE FEATURES CHAPTER 4. USING THE FEATURES This chapter provides brief descriptions and step-by-step operating procedures for the Switch features (except those associated with Hospitality Services and Automatic Call D i s t r i b u t i o n ) t h a t y o u c a n u s e a t t h e a t t...
Page 61 - A t t e n d a n t A u t o - M a n u a l S p l i t t i n g; procedures for Extending Calls (also described in Chapter 3).; A t t e n d a n t C a l l W a i t i n g; pressing the Release button, not after call returns.; other calls can be handled.
CHAPTER 4. USING THE FEATURES To activate a feature or place a call using the AD feature: 1. Press (Start). • Dial tone. • Atnd lamp at idle call appearance button lights. • Pos Avail lamp goes dark. 2. If the feature access code or telephone number is stored on an AD button, press the b u t t o n ....
Page 62 - A t t e n d a n t C o n f e r e n c e; console to the original party.
CHAPTER 4. USING THE FEATURES To tell a caller that the extended call is waiting: 1. Press (Split). • Console is reconnected to the caller. • Split lamp goes dark. • Call waiting ringback tone is now heard by caller. 2. Tell the caller that the call is waiting. 3. Press (Release). • Procedure comple...
Page 63 - Attendant Control of Trunk Group Access; calling zones per console.; group Warn lamp lights.; Your System Manager will tell you when and how to use this
CHAPTER 4. USING THE FEATURES 6. After the conference is established, release it from the console (Step 7); or hold it at the console (Step 8). 7. P r e s s ( R e l e a s e ) . • Console is no longer associated with the conference. • Atnd lamp at call appearance where conference was set up goes dark...
Page 64 - button goes dark—operation allowed.; A t t e n d a n t D i r e c t; This feature allows the; Trunk Group Selection
CHAPTER 4. USING THE FEATURES To activate attendant control of trunk group access: 1. Press (Cont Act). • Cont Act lamp lights steadily. 2. Press the Trunk Group Select button of the trunk group to be controlled while observing the Cont Act lamp and the Cont lamp for the specified Trunk Group Select...
Page 65 - A t t e n d a n t L o c k o u t; Generic 1 systems) calls that are held on the console.; A t t e n d a n t R e c a l l; flashes, and the attendant hears ringing.; To answer the recall:; Press the call appearance button where Hold lamp is flashing.; • Hold lamp goes dark.; a n d A u t o m a t i c R o u t e S e l e c t i o n
CHAPTER 4. USING THE FEATURES A t t e n d a n t L o c k o u t This feature prevents the attendant from reentering a multi-party call held on the console unless recalled by a system user on the call. If an attempt to reenter a held call is denied, the Hold lamp at the call appearance button flutters ...
Page 66 - A u t o m a t i c C i r c u i t
CHAPTER 4. USING THE FEATURES You will place or extend AAR/ARS calls the same way that you place or extend other calls,except that you dial the AAR/ARS access code and the outside number instead of dialing atrunk access code or pressing a Trunk Group Select button and dialing the number. If intercep...
Page 67 - on another call, so this call has redirected to coverage.; then press the LWC button.; This operation leaves an electronic message for Mr.
CHAPTER 4. USING THE FEATURES When a redirected call arrives at the console, the left portion of the display identifies the source of the call by showing a name, number, or some other identification; and identifies the destination of the call by showing a name or number. The right portion of the dis...
Page 68 - Coverage Callback; Internal Call; Consult; automatically leaves a message for the called party to call you.
CHAPTER 4. USING THE FEATURES Handle a redirected call according to the type of call it is. The following options, Coverage Callback and Consult, are available with the Call Coverage feature. Coverage Callback Internal Call After you answer the call and before you release it, press the (Cover Cback)...
Page 70 - Dial the forwarded-to number, and listen for call progress tones.
CHAPTER 4. USING THE FEATURES 4. Dial the forwarded-to number, and listen for call progress tones. • Confirmation tone—Call Forwarding All Calls activated. • Intercept tone— Call Forwarding arrangement cannot be activated due to restrictions assigned to forwarding or forwarded-to numbers; go to Step...
Page 71 - Call Park; asked by a caller to page another party.
CHAPTER 4. USING THE FEATURES 4. Press ( R e l e a s e ) . • Atnd lamp and the display go dark. • Pos Avail lamp lights. • Procedure complete. Call Park This feature allows an incoming call to be put on hold at an extension number and then be retrieved from any voice terminal in the system. It is pa...
Page 72 - C o d e C a l l i n g A c c e s s; An access code is provided for each zone and for all zones.
CHAPTER 4. USING THE FEATURES 3. Use the touch-tone dial or the selector console to access where the call is to be parked. Listen for call progress tone. • Confirmation tone—the call is parked; go to Step 4. the extension number • Busy tone-a call is already parked at the dialed extension number; go...
Page 74 - Controlled; P r o c e d u r e c o m p l e t e .; Restrictions; network. Such call attempts receive intercept treatment.; To activate a restriction:
CHAPTER 4. USING THE FEATURES 8 . R e p o r t • Controlled to caller, and then press [ R e l e a s e ] . P r o c e d u r e c o m p l e t e . Restrictions This feature allows attendants to activate or deactivate the following restrictions for individual voice terminals or groups of voice terminals (o...
Page 76 - Emergency Access to the Attendant (V3 and Generic 1 Systems); call from the Emergency queue.; Ž A typical emergency call has this display format:
CHAPTER 4. USING THE FEATURES Emergency Access to the Attendant (V3 and Generic 1 Systems) This feature provides for emergency calls to be placed to the attendants automatically by the system or dialed by system users, and allows such calls to receive priority handling by theattendants. When an emer...
Page 77 - Facility Busy Indication; button followed by the Busy button.
CHAPTER 4. USING THE FEATURES Facility Busy Indication When the Facility Busy Indication feature is assigned to a button, the lamp associated with that Busy button provides a visible indication of the active/busy status of a particular trunk group or extension number. (The button is also labeled wit...
Page 78 - Facility Test Call
CHAPTER 4. USING THE FEATURES Facility Test Call This feature allows authorized personnel to place test calls to specific trunks, touch-tone receivers, time slots, and system tones. Your System Manager will tell you if information on using this feature can be System 75—Maintenance, 555-200-105, 1—Ma...
Page 79 - priority individual attendant; To deactivate Auxiliary Work or Make Busy function:; Integrated Directory; Generic 1 systems) names and numbers of people within the system.
CHAPTER 4. USING THE FEATURES Calls to an attendant console are answered in the followingextension number calls, followed by “0” dialed calls, and thenare waiting in the “0” dialed calls queue, the call waiting tone is To activate Auxiliary Work or Make Busy function: priority; individual attendant ...
Page 80 - button to place a call to that person.
CHAPTER 4. USING THE FEATURES To find a specific person’s extension number, press the touch-tone buttons to spell thename. The formats listed below are acceptable; however, it is faster to enter the last namef i r s t : • last name, first name (for example, Carter,Ann) . • first name last name (for ...
Page 82 - Integrated Services Digital Network (lSDN)—Primary Rate; by the inter-exchange carrier through Equal Access.; Ž Calling Party’s Number; calling party’s number will be displayed.; Ž Called Party’s Number
CHAPTER 4. USING THE FEATURES Integrated Services Digital Network (lSDN)—Primary Rate Interface (PRI) (Generic 1) This feature provides display information in addition to the normal display informationdescribed in Chapter 2 under “Display Area.” The following terms are associated with ISDN-PRI displ...
Page 87 - Leave Word Calling; left for the attendant group or individual attendants.
CHAPTER 4. USING THE FEATURES Leave Word Calling This feature allows the attendant to leave messages for system users. Messages cannot be left for the attendant group or individual attendants. The attendant cannot activate Leave Word Calling via Distributed Communications System connections. In addi...
Page 90 - Loudspeaker Paging Access—Deluxe (Generic 1 Only); the call. When a parked call returns to the console,
CHAPTER 4. USING THE FEATURES 4. If paging zone is in use, press [Cancel] . Ž B u s y t o n e s t o p s . • Return to Step 1 to try again, or go to Step 5. 5. Press [Release]. • P r o c e d u r e c o m p l e t e . Loudspeaker Paging Access—Deluxe (Generic 1 Only) Note: Loudspeaker Paging Access—Delu...
Page 93 - Message Retrieval; “Alphanumeric Display Area” in Chapter 2.; Ž Cover Msg Rt (Coverage Message Retrieval); Deletes the displayed message.; Ž Make Call; being retrieved to the person who left the message.
CHAPTER 4. USING THE FEATURES • Call is now parked at the dialed extension number waiting for the paged party to respond. 6. To try another extension number, press [Cancel]. Return to Step 1. Message Retrieval The console can be used to retrieve Leave Word Calling and Call Coverage messages forother...
Page 95 - Multiple Listed Directory Numbers
CHAPTER 4. USING THE FEATURES 2. To delete additional messages, continue to press [Next] or [Next Msg], then [Delete Msg]. Ž When all messages are deleted, display shows NO MESSAGES. 3. Press [Normal Mode]. Ž Procedure complete. Multiple Listed Directory Numbers This feature provides access to the s...
Page 96 - SMDR Account Code Dialing; details on selected incoming and outgoing trunk calls.
CHAPTER 4. USING THE FEATURES If a night console is not provided, incoming calls either direct to designated extension numbers (Night Station Service feature), when provided, or activate a gong, a bell, or chimes; these calls can be answered by any voice terminal user (Trunk Answer From Any Stationf...
Page 97 - Straightforward Outward Completion; “Extending Calls” in Chapter 3.; Immediate Manual Override Option; the next scheduled routing plan takes effect.; To activate immediate Manual Override:; deactivate the option.; • First line of display shows:
CHAPTER 4. USING THE FEATURES Straightforward Outward Completion This feature allows the attendant to complete an outgoing trunk call for a voice terminal user by selecting a trunk and dialing the outside number. The attendant first determines if the call should be allowed. Straightforward Outward C...
Page 98 - through 8) of the new routing; Ž Immediate Manual Override is active.; Press; Clocked Manual Override
CHAPTER 4. USING THE FEATURES plan. Ž Lamp at [Immediate Override] remains steadily lighted. Ž Display updates to: OLD ROUTE PLAN: x ENTER NEW PLAN: y (Where y is the number you just entered). 1 through 8) of the new routing Note: If you pressed any button other than 1 through 8 on the dialpad, the ...
Page 99 - • First line of display shows:; through 8 (to specify the routing plan); Ž D i s p l a y s h o w s :; ENTER DEACTIVATION DAY & TIME
CHAPTER 4. USING THE FEATURES To activate Clocked Manual Override: Note: The green lamp at the Clocked Override button will be lighted if the option isalready active. However, you can press the Clocked Override button to deactivate the option. 1. Press [Clocked Override]. • Lamp at [Clocked Override...
Page 100 - Ž Clocked Manual Override is active.; Timed; • Scheduled daily routing plan goes into effect immediately.; Reminder; Ž An extended call has not been
CHAPTER 4. USING THE FEATURES 5. Enter the following in the order shown: 1 through 7 (to specify the day) 0000 through 2359 (to specify the hour) • Display shows: ROUTE PLAN: x FOR: yyy DEACT-TIME: zz:zz (Where x is the routing plan number, yyy is the 3-letter abbreviation for the day of the week, a...
Page 101 - Through Dialing; Through Dialing is incorporated into the; Trunk Group Busy/Warning Indicators to Attendant; To Troubleshoot the
CHAPTER 4. USING THE FEATURES To answer the timed-reminder call: 1. Press the call appearance button where the Hold or Atnd lamp is flashing: Ž Atnd lamp lights. Ž Hold lamp goes dark. Ž Pos Avail lamp goes dark. • Display identifies the call and the call purpose (rt for a returned extended call). 2...
Page 102 - If you press the Forced Release button, the call is disconnected.; Call the first outside party.
CHAPTER 4. USING THE FEATURES Trunk-to-Trunk Transfer This feature allows the attendant to originate two outgoing trunk calls and connect themtogether. For example, two company employees may be on business trips in different cities and need to talk to each other; the attendant may be asked to make t...
Page 104 - CHAPTER 5. USING THE DCS FEATURES; CHAPTER; DCS Attendant Call Waiting; Operates the same as when the system is not in a DCS environment.; DCS Attendant Control of Trunk Group Access; remote switch (assuming the remote switch uses its own attendants).; DCS Attendant Display
CHAPTER 5. USING THE DCS FEATURES CHAPTER (V2, V3, 5. USING THE DCS FEATURES AND GENERIC 1 SYSTEMS) This chapter provides an alphabetical list of attendant features that operate transparently in a Distributed Communications System (DCS) environment. A feature is transparent if it works the same (fro...
Page 105 - the required information arrives from the remote switch.; DCS Automatic Circuit Assurance; then proceeds as if the trunk were on the local switch.; DCS Call Forwarding All Calls
CHAPTER 5. USING THE DCS FEATURES (V2, V3, AND GENERIC 1 SYSTEMS) On outgoing calls, the display of called party information may be delayed a few seconds until the required information arrives from the remote switch. DCS Automatic Circuit Assurance Transparency of the Automatic Circuit Assurance (AC...
Page 106 - The Busy/Warning indicators provide the same indications
CHAPTER 5. USING THE DCS FEATURES (V2, V3, AND GENERIC 1 SYSTEMS) DCS Direct Trunk Group Selection The operating procedures for this feature are the same as those required at the local switch. DCS Trunk Group Busy/Warning Indicators The Busy/Warning indicators provide the same indications switch as ...
Page 107 - Description; Ž Abbreviated Dialing; The DXS does not indicate busy extension numbers at the branch; Ž Facility Busy Indication.; Code Calling Access and Loudspeaker Paging Access.
CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) Description The CAS feature allows system users served by separate switches at two or more locationsto concentrate the attendant positions at one location. This location is called...
Page 108 - Tones Associated With CAS Calls
CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) — The following features do not function on • Attendant Auto-Manual Splitting Ž Attendant Conference. CAS calls: Tones Associated With CAS Calls In addition to the normal attendant console tones, the following call identificat...
Page 109 - Display; Type of Call
CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS) Display When an incoming attendant-seeking call for ‘a branch location arrives at the CAS console, t h e d i s p l a y w i l l i d e n t i f y t h e c a l l . F o r e x a m p l e , t h e d i s p l a y m i g h t s h o w P A R K...
Page 110 - Operating Procedures
CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)— Operating Procedures To answer an incoming CAS call: 1. Press the call appearance button where the Atnd lamp is flashing. Ž Ringing stops. Ž Atnd lamp lights steadily. • Pos Avail lamp remains dark. Ž Listen for call identifi...
Page 113 - CAS Backup Service; The CAS Backup Service can be activated:
CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) 4. Press [Cancel]. Ž Ringing line is dropped from the connection, only if previously extended. Ž You may now extend the call to another extension. CAS Backup Service The CAS Backup Service provides for CAS attendant-seeking ca...
Page 114 - CAS Night Service Operations; CAS calls will be answered at a voice terminal.; Multi-Appearance Voice Terminal Operations; that is administered for no outgoing display.; To answer an incoming CAS call:; Press the call appearance button where the green lamp is flashing.; Ž Listen for call identification tone (if provided by the branch).
C H A P T E R 6 . C e n t r a l i z e d A T T E N D A N T S E R V I C E ( C A S ) ( V 3 A N D G E N E R l C 1 S Y S T E M S ) CAS Night Service Operations When the CAS attendant activates Night Service for the CAS main location,terminate at the CAS main night service destination. If the night destin...
Page 115 - Dial the requested extension number.
CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) To extend a CAS call to the originating branch using the Flash button: 1. Press [Flash]. Ž Flash lamp lights for 2 seconds. 2. Dial the requested extension number. 3. End the call by going on-hook or by pressing another call a...
Page 116 - Voice Terminal Operations; Flash the switchhook.
CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)_ Single-Line Voice Terminal Operations If a single-line voice terminal is the Night Service answering position, the user will flash the switchhook to extend a CAS call to the originating branch location. The CAS calls can bepu...
Page 117 - CHAPTER 7. ROUTINE MAINTENANCE; Testing; System Manager if the console does not operate properly.; To test the alphanumeric display and the lamps:; go dark in sequence from top to bottom.; • Lamps return to their former state.; Care and Cleaning; should be applied to the cloth and then rubbed onto the console.
CHAPTER 7. ROUTINE MAINTENANCE CHAPTER 7. ROUTINE MAINTENANCE Testing The only routine maintenance required for the attendant console is a test of the alphanumeric display and the console lamps. Perform this procedure often (at least weekly) and notify the System Manager if the console does not oper...
Page 118 - Power Failure; Ž N i g h t S e r v i c e — reactivate Night Service as desired.
CHAPTER 7. ROUTINE MAINTENANCE Power Failure If commercial power fails, the system’s battery backup will keep the attendant console operating for a short time. When this time expires, the Power Failure Transfer feature willautomatically activate, and the console will not operate. When power is resto...
Page 119 - CHAPTER 8. USING THE CONSOLE; T r o u b l e R e p o r t i n g
CHAPTER 8. USING THE CONSOLE CHAPTER 8. USING THE CONSOLE T O T R O U B L E S H O O T T H E S Y S T E M The attendant console provides access to several features and facilities that can be used totroubleshoot system problems. This chapter presents some procedures and suggestions for isolating and an...
Page 120 - CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM; Optional Alarm Lamps; Alarm or Alm lamp lights, then the alarm is minor.; F e a t u r e s U s e d i n T r o u b l e s h o o t i n g
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM If the system does not have the remote maintenance option, the Alarm Reported or A c k lamp remains dark when the Alarm or Alm lamp lights for an alarm. In this case, you must notify the System Manager when an alarm condition exists. . Optional...
Page 121 - CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM; trunk where trouble is encountered.; To activate ACA referrals:
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM • Trunk Group Busy/Warning indicators to Attendant —used to provide an indication of trunk usage. • Trunk Identification (V2, V3, and Generic 1 systems)—used to specifically identify a trunk where trouble is encountered. Automatic Circuit Assur...
Page 122 - of-service condition to appropriate personnel.
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM Busy Verification of Terminals and Trunks This feature allows attendants to place test calls to trunks, voice terminals, and hunt groups (Direct Department Calling and Uniform Call Distribution groups). Busy Verification providesan easy method ...
Page 124 - DCS Busy Verification of Terminals and Remote Trunks; of some trouble condition.
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM DCS Busy Verification of Terminals and Remote Trunks This feature allows attendants to place test calls to trunks and voice terminals at a remote location within the same DCS network. Busy Verification provides an easy method of checking the co...
Page 127 - CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM; indicators, but the buttons themselves will work without DCS.; Trunk Identification; press the Identify Trunk button during a call.; If two trunks are used on the call, the; To identify a specific trunk being used on a call:; other appropriate maintenance personnel.; O t h e r M a i n t e n a n c e T i p s
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM N o t e : DCS is required for remote trunk group select buttons busy and warning indicators, but the buttons themselves will work without DCS. Trunk Identification When a voice terminal user in the system experiences noise or poor transmission ...
Page 128 - CHAPTER 9. SYSTEM SUMMARY; List of Dial; Code
CHAPTER 9. SYSTEM SUMMARY List of Dial C H A P T E R 9 . S Y S T E M S U M M A R Y C o d e s The Basic and Enhanced Consoles have 19 programmable feature buttons. However, some features may not be assigned to a button, but can be accessed by dial code. The following is a list of the feature activate...
Page 131 - S y s t e m a n d C o n s o l e P a r a m e t e r s; n u m b e r s — p e r t a i n t o t h e o p e r a t i o n o f t h e a t t e n d a n t c o n s o l e .
CHAPTER 9. SYSTEM SUMMARY S y s t e m a n d C o n s o l e P a r a m e t e r s Some preset system parameters —that is, limits, intervals, and Class of Restriction (COR) n u m b e r s — p e r t a i n t o t h e o p e r a t i o n o f t h e a t t e n d a n t c o n s o l e . For convenience, these paramet...
Page 134 - CHAPTER 10. REFERENCES
CHAPTER 10. REFERENCES CHAPTER 10. REFERENCES The following is unabbreviated listing of Generic 1 and System 75 documents. Included is a brief description of each document in the list. For a complete listing of documents, refer to the DEFINITY® Communications System Generic 1 and System 75—Documenta...
Page 138 - DEFINITY® Communications System Generic 1—Implementation
CHAPTER 10. REFERENCES DEFINITY® Communications System Generic 1—Implementation 555-204-654 Provides the procedures and associated forms for collecting system and terminal softwareinformation. This information is used to initialize the system using the System Access T e r m i n a l . 10-5 User instr...
Page 139 - C H A P T E R 1 1 . G L O S S A R Y
CHAPTER 11. GLOSSARY C H A P T E R 1 1 . G L O S S A R Y Access Code A 1-, 2-, or 3-digit dial code used to activate or cancel a feature or access an outgoing trunk. The star (*) and pound (#) can be used as the first digit of anaccess code. Administer To access and change the parameters associated ...
Page 142 - A common boundary between two systems or pieces of equipment.
CHAPTER 11. GLOSSARY Enhanced Attendant Console This model has warning and control lamps on 12 of its trunk group select buttons (versus 6 for the basic console). The Enhanced Console may be used with V1, V2, V3, and G1; but in V1, V2, and V3, only the left six trunk group select buttons use thewarn...
Page 145 - number for a flat-rate charge based on usage.
CHAPTER 11. GLOSSARY Uniform Dial Plan (UDP) A feature that allows a unique 4- or 5-digit extension number for each terminal in a Distributed Communications System (DCS) or Main/Satellite/Tributary configuration. Voice Terminal A single-line or multi-appearance voice instrument (telephone). Wide Are...
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