AT&T 75 - Manual

AT&T 75

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Table of Contents:

  • Page 2 – b y; in
  • Page 3 – Contents; INTRODUCTION
  • Page 7 – CHAPTER 1. INTRODUCTION; • DEFINITY® Communications System Generic 1 and System 75—
  • Page 9 – guide. For ease of use, all key words within a title or term are listed.
  • Page 10 – CHAPTER 2. DESCRIPTION; Attendant Console; Attendant; by pressing a Group Select button and a DXS button.
  • Page 11 – F u n c t i o n a l A r e a s
  • Page 16 – Call Appearance Area; • Call Appearance Button
  • Page 18 – Call Processing Area
  • Page 19 – Buttons; • C a n c e l; tone is returned after Cancel is pressed.; • Start; Releases the attendant from a call and readies; refer to the Split button in “Feature; the console for the next call. Any
  • Page 20 – Lamps; or when there is no alarm.; • Individual Calls Waiting (Enhanced Console Only); lamp lights when at least one call is waiting to be answered.
  • Page 21 – Feature Area; Busy, and Hold buttons on the attendant console.; Feature Buttons; • Split; connection established by the attendant.
  • Page 23 – NOTE: UNLABELED BUTTONS ARE
  • Page 24 – the HGS buttons, a selector console must be used.; Assigned Feature Buttons; is pressed, but the feature is not available at that time.
  • Page 25 – T a b l e 2 - A . A t t e n d a n t C o n s o l e F e a t u r e B u t t o n s
  • Page 30 – Display Area
  • Page 31 – • Call Appearance Identification
  • Page 33 – incoming calls to the attendant.; r c — R e c a l l Call—Shows that a system user, active on a call held on the; console, is requesting attendant assistance.
  • Page 37 – mode, the attendant presses the Normal Mode button again.; may be changed by the System Manager.
  • Page 38 – the information associated with the call on button a.; display shows the following:; appearance button a for 1 minute and 3 seconds.; when in the Integrated Directory mode.
  • Page 39 – Displays names and extension numbers from system directory.; Ž Stored Number; Ringer Volume Control Area (Enhanced Console Only); • While the ringer is off.; When this is done, a bar graph appears on the attendant; the Up or Down button the appropriate number of times.
  • Page 40 – Figure 2-1 2a. Ringer Volume Control Area; The selector console consists of:; • Hundreds Group Select (HGS) Buttons and Associated Lamps; I n a d d i t i o n , a D X S b u t t o n c a n r e p r e s e n t a
  • Page 42 – Figure 2-13. Basic Selector Console Area
  • Page 43 – NOTE: GROUP SELECT BUTTONS ARE LABELED AS AN EXAMPLE ONLY.; Figure 2-14. Enhanced Selector Console Area; Using the DXS Buttons
  • Page 44 – Determining Extension Number Status; Attendant Console Tones; Tones Heard Through Handset or Headset; Ringback Tone
  • Page 46 – models of the Enhanced Console.
  • Page 47 – CHAPTER 3. OPERATING THE CONSOLE; Activating and Deactivating the Console; Emergency Calls; Always answer an emergency call as soon as it arrives.
  • Page 48 – Press the call appearance button where the Atnd lamp is flashing.; Placing Calls; d e s c r i b e d i n t h e f o l l o w i n g t w o p r o c e d u r e s .
  • Page 50 – Calls to Outside Numbers; possible, or go ahead and use this group per Step 5.
  • Page 51 – • Pos Avail lamp lights.
  • Page 52 – R e l e a s i n g C a l l s; results always occur:; Holding Calls
  • Page 53 – Press the call appearance button where the call is on hold.; • Hold lamp goes dark.; Splitting Calls; outside number. Splitting allows you to take the following steps:
  • Page 54 – E x t e n d i n g C a l l s
  • Page 60 – CHAPTER 4. USING THE FEATURES; strokes required for dialing and makes calling more error-free.
  • Page 61 – A t t e n d a n t A u t o - M a n u a l S p l i t t i n g; procedures for Extending Calls (also described in Chapter 3).; A t t e n d a n t C a l l W a i t i n g; pressing the Release button, not after call returns.; other calls can be handled.
  • Page 62 – A t t e n d a n t C o n f e r e n c e; console to the original party.
  • Page 63 – Attendant Control of Trunk Group Access; calling zones per console.; group Warn lamp lights.; Your System Manager will tell you when and how to use this
  • Page 64 – button goes dark—operation allowed.; A t t e n d a n t D i r e c t; This feature allows the; Trunk Group Selection
  • Page 65 – A t t e n d a n t L o c k o u t; Generic 1 systems) calls that are held on the console.; A t t e n d a n t R e c a l l; flashes, and the attendant hears ringing.; To answer the recall:; Press the call appearance button where Hold lamp is flashing.; • Hold lamp goes dark.; a n d A u t o m a t i c R o u t e S e l e c t i o n
  • Page 66 – A u t o m a t i c C i r c u i t
  • Page 67 – on another call, so this call has redirected to coverage.; then press the LWC button.; This operation leaves an electronic message for Mr.
  • Page 68 – Coverage Callback; Internal Call; Consult; automatically leaves a message for the called party to call you.
  • Page 70 – Dial the forwarded-to number, and listen for call progress tones.
  • Page 71 – Call Park; asked by a caller to page another party.
  • Page 72 – C o d e C a l l i n g A c c e s s; An access code is provided for each zone and for all zones.
  • Page 74 – Controlled; P r o c e d u r e c o m p l e t e .; Restrictions; network. Such call attempts receive intercept treatment.; To activate a restriction:
  • Page 76 – Emergency Access to the Attendant (V3 and Generic 1 Systems); call from the Emergency queue.; Ž A typical emergency call has this display format:
  • Page 77 – Facility Busy Indication; button followed by the Busy button.
  • Page 78 – Facility Test Call
  • Page 79 – priority individual attendant; To deactivate Auxiliary Work or Make Busy function:; Integrated Directory; Generic 1 systems) names and numbers of people within the system.
  • Page 80 – button to place a call to that person.
  • Page 82 – Integrated Services Digital Network (lSDN)—Primary Rate; by the inter-exchange carrier through Equal Access.; Ž Calling Party’s Number; calling party’s number will be displayed.; Ž Called Party’s Number
  • Page 87 – Leave Word Calling; left for the attendant group or individual attendants.
  • Page 90 – Loudspeaker Paging Access—Deluxe (Generic 1 Only); the call. When a parked call returns to the console,
  • Page 93 – Message Retrieval; “Alphanumeric Display Area” in Chapter 2.; Ž Cover Msg Rt (Coverage Message Retrieval); Deletes the displayed message.; Ž Make Call; being retrieved to the person who left the message.
  • Page 95 – Multiple Listed Directory Numbers
  • Page 96 – SMDR Account Code Dialing; details on selected incoming and outgoing trunk calls.
  • Page 97 – Straightforward Outward Completion; “Extending Calls” in Chapter 3.; Immediate Manual Override Option; the next scheduled routing plan takes effect.; To activate immediate Manual Override:; deactivate the option.; • First line of display shows:
  • Page 98 – through 8) of the new routing; Ž Immediate Manual Override is active.; Press; Clocked Manual Override
  • Page 99 – • First line of display shows:; through 8 (to specify the routing plan); Ž D i s p l a y s h o w s :; ENTER DEACTIVATION DAY & TIME
  • Page 100 – Ž Clocked Manual Override is active.; Timed; • Scheduled daily routing plan goes into effect immediately.; Reminder; Ž An extended call has not been
  • Page 101 – Through Dialing; Through Dialing is incorporated into the; Trunk Group Busy/Warning Indicators to Attendant; To Troubleshoot the
  • Page 102 – If you press the Forced Release button, the call is disconnected.; Call the first outside party.
  • Page 104 – CHAPTER 5. USING THE DCS FEATURES; CHAPTER; DCS Attendant Call Waiting; Operates the same as when the system is not in a DCS environment.; DCS Attendant Control of Trunk Group Access; remote switch (assuming the remote switch uses its own attendants).; DCS Attendant Display
  • Page 105 – the required information arrives from the remote switch.; DCS Automatic Circuit Assurance; then proceeds as if the trunk were on the local switch.; DCS Call Forwarding All Calls
  • Page 106 – The Busy/Warning indicators provide the same indications
  • Page 107 – Description; Ž Abbreviated Dialing; The DXS does not indicate busy extension numbers at the branch; Ž Facility Busy Indication.; Code Calling Access and Loudspeaker Paging Access.
  • Page 108 – Tones Associated With CAS Calls
  • Page 109 – Display; Type of Call
  • Page 110 – Operating Procedures
  • Page 113 – CAS Backup Service; The CAS Backup Service can be activated:
  • Page 114 – CAS Night Service Operations; CAS calls will be answered at a voice terminal.; Multi-Appearance Voice Terminal Operations; that is administered for no outgoing display.; To answer an incoming CAS call:; Press the call appearance button where the green lamp is flashing.; Ž Listen for call identification tone (if provided by the branch).
  • Page 115 – Dial the requested extension number.
  • Page 116 – Voice Terminal Operations; Flash the switchhook.
  • Page 117 – CHAPTER 7. ROUTINE MAINTENANCE; Testing; System Manager if the console does not operate properly.; To test the alphanumeric display and the lamps:; go dark in sequence from top to bottom.; • Lamps return to their former state.; Care and Cleaning; should be applied to the cloth and then rubbed onto the console.
  • Page 118 – Power Failure; Ž N i g h t S e r v i c e — reactivate Night Service as desired.
  • Page 119 – CHAPTER 8. USING THE CONSOLE; T r o u b l e R e p o r t i n g
  • Page 120 – CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM; Optional Alarm Lamps; Alarm or Alm lamp lights, then the alarm is minor.; F e a t u r e s U s e d i n T r o u b l e s h o o t i n g
  • Page 121 – CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM; trunk where trouble is encountered.; To activate ACA referrals:
  • Page 122 – of-service condition to appropriate personnel.
  • Page 124 – DCS Busy Verification of Terminals and Remote Trunks; of some trouble condition.
  • Page 127 – CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM; indicators, but the buttons themselves will work without DCS.; Trunk Identification; press the Identify Trunk button during a call.; If two trunks are used on the call, the; To identify a specific trunk being used on a call:; other appropriate maintenance personnel.; O t h e r M a i n t e n a n c e T i p s
  • Page 128 – CHAPTER 9. SYSTEM SUMMARY; List of Dial; Code
  • Page 131 – S y s t e m a n d C o n s o l e P a r a m e t e r s; n u m b e r s — p e r t a i n t o t h e o p e r a t i o n o f t h e a t t e n d a n t c o n s o l e .
  • Page 134 – CHAPTER 10. REFERENCES
  • Page 138 – DEFINITY® Communications System Generic 1—Implementation
  • Page 139 – C H A P T E R 1 1 . G L O S S A R Y
  • Page 142 – A common boundary between two systems or pieces of equipment.
  • Page 145 – number for a flat-rate charge based on usage.
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DEFINITY

Communications

® System Generic 1

a n d

System 75

Console Operation

Addendum 1, Dated

November 1990 for

555-200-700

Issue 5, June 1990

555-200-700, Issue 5

ADDENDUM 1, November 1990

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Summary

Page 2 - b y; in

TO ORDER COPIES OF THIS ADDENDUM Call: AT&T Customer Information Center on 1-800-432-6600 In Canada Call 1-800-255-1242 Write: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, IN 46219-1385 While reasonable efforts were made to ensure that the informatio...

Page 3 - Contents; INTRODUCTION

Contents CHAPTER 1. CHAPTER 2. INTRODUCTION DESCRIPTION Attendant Console Selector Console Functional Areas Attendant Console Tones CHAPTER 3. OPERATING THE CONSOLE Activating and Deactivating the Console Answering Calls Placing Calls Releasing Calls Holding Calls Splitting Calls Extending Calls CHA...

Page 7 - CHAPTER 1. INTRODUCTION; • DEFINITY® Communications System Generic 1 and System 75—

CHAPTER 1. INTRODUCTION CHAPTER 1. INTRODUCTION This guide to the operations of the system attendant console is for use by console attendants after training is completed. It provides detailed step-by-step instructions for each operation accompanied by descriptions of the possible system responses. N...

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