AT&T 555-601-010ADD - Manuals

ORDERING INFORMATION To order copies of this manual: Contact: Your AT&T Account Team or your AT&T Authorized Dealer. orCall: AT&T at 1-800-432-6600 or Write: AT&T Customer Information Center P.O. Box 19901 Indianapolis, IN 46219 Order: Document No. 555-601-010

Contents 1 Introduction ■ ■ ■ Overview of Integrated Solution III System Manager’s Responsibilities Security Passwords Subscriber Passwords Administrative Passwords Login Attempts Master Controller Access Backup Toll Fraud Detecting Toll Fraud Using this Guide Conventions Used in this Guide Getting ...

Contents 3 Accessing IS-III Applications 3-1 ■ ■ ■ ■ ■ ■ Overview 3-1 Accessing AUDIX Voice Power 3-2 Accessing FAX Attendant 3-7 Accessing Call Accounting System 3-10 CAS Alarms 3-10 Accessing Integrated Administration 3-13 Accessing System Programming & Maintenance Utility 3-15 4 Maintaining I...

Contents ■ ■ Shutting Down the System 4-58 Accessing Voice System Administration 4-61 A Appendix A: Master Controller Features ■ ■ ■ ■ ■ Overview Master Controller Processor Reset Button Power Button Drive Indicators Disk Drive Requirements and Capacities Diskettes Tape Drive Requirements and Capaci...

Contents B Appendix B: Ordering Information ■ Manuals B-1 B-1 C Appendix C: CAS Alarm Notification C-1 ■ CAS and HackerTracker Alarms C-1 Alarm Strategy C-2 Suggested Defaults C-2 Voice Mail Messages C-3 Index Index-1 iv

Figures 3 Accessing IS-III Applications 3-1 3-1. SPM Main Menu 3-17 A Appendix A: Master Controller Features A-1 A-1. The Master Controller II+ A-2 A-2. Master Controller II+ Front Panel A-3 A-3. Master Controller III A-3 A-4. Master Controller III Front Panel A-4 v

Screens 2 Accessing IS-III 2-1 2-1. Status Screen 2-2 2-2. Integrated Solution III Main Menu 2-5 2-3. Page 1 of the Help Screen for the Integrated Solution III Main Menu 2-6 2-4. Page 2 of the Help Screen for the Integrated Solution III Main Menu 2-7 2-5. Example Integrated Solution III Access Log 2...

Screens 4-12. 4-13. 4-14. 4-15. 4-16. 4-17. 4-18. 4-19. 4-20. 4-21. 4-22. 4-23. 4-24. 4-25. 4-26. 4-27. 4-28. 4-29. 4-30. 4-31. 4-32. 4-33. 4-34. 4-35. 4-36. 4-37. 4-38. 4-39. 4-40. 4-41. 4-42. 4-43. 4-44. 4-45. 4-46. Format 1.44 MB MS-DOS Floppy Diskette Screen Remove Formatted Floppy Screen Integr...

Introduction 1 Overview of Integrated Solution III Integrated Solution III (IS-III) is a menu-driven software application that allows you to administer and maintain your AT&T MERLIN LEGEND™ Communications System and various applications that your system supports. Your IS-III system consists of a...

Introduction ■ Integrated Solution Call Accounting System (optional)With the Call Accounting System (CAS), you can track incoming and outgoingcalls so that you can make informed decisions about your telephone needs.You can monitor the cost of calls, print reports of incoming and/or outgoing calls, t...

Introduction System Manager’s Responsibilities As the IS-III System Manager, you are responsible for performing the following tasks: ■ adding passwords initially and changing them periodically Maintaining passwords for both logging in and accessing each application from within IS III helps protect t...

Introduction Security Your Integrated Solution III system has been carefully designed to be secure. As theSystem Manager, it is your responsibility to protect voice and fax mail subscribers from unauthorized access to their mailboxes. Careful attention to security-related administrative features, pr...

Introduction ■ ■ ■ Subscriber Passwords Make sure that subscribers understand the importance of password security to their mailboxes and implement the following guidelines: Subscribers should change their passwords the first time they log into thesystem and periodically thereafter. Consider sending ...

Introduction ■ ■ Create a system administration policy concerning employee turnover to ensure that subscriber mailboxes are removed promptly from the system when they no longer require AUDIX Voice Power or FAX Attendant. Registered Service Administrators have privileges beyond regular subscribersand...

Introduction Backup Back up all system data regularly to ensure a timely recovery, should it be required.Implement a regular offsite backup policy so that you will always have a current backup, even if a disaster strikes your company’s office location. See the backup procedures in Chapter 4 for inst...

Introduction To enhance security for the outcalling feature, you can turn off outcalling on a per- subscriber basis via the Subscriber Administration screen. You can also restrict the number of digits that may be used for outcalling on a system-wide basis via the Outcalling Administration screen. Fo...

Introduction Using this Guide At the time you are ready to use this guide, your IS-III system will already have beeninstalled and initialized by AT&T personnel or your AT&T Authorized Dealer. Each application supported by IS-III has its own documentation detailing administration and daily op...

Introduction Conventions Used in this Guide The following conventions are used in this guide: ■ ■ ■ ■ ■ Commands and text you should type appear in this style of type. Values, instructions, and prompts that appear on the screen are in this style of type. Key names that are always Iocated on the keyb...

Accessing IS-III 2 Overview This chapter provides the procedures that you will use to access IS-III. To administeran IS-III application or perform any on-going system maintenance, you must access the Integrated Solution III Main Menu. However, before you can access this menu, you must first log into...

Accessing IS-III Status Screen Available Disk Space: 94 Megabyte Disk, 58 AvailableConnection to Switch: LINK UP Database Reconciliation last run on: 06/02/92 14:59 Extensions added: 0Extensions deleted: 0Extensions changed: 0 Name: Enter Name. Press SAVE to continue. HELPHELP SAVESAVE DISPLAY CANCE...

Accessing IS-III Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS)Extension DirectorySystem Programming & Maintenance Utility (SPM)User MaintenanceExit Move to an item using arrow keys and hit Enter to select HELP Screen 2-2. Integrated Solution II...

Accessing IS-III Using On-Line Help For most of the IS-III menus and screens, the system provides an on-line help screen. Whenever the system provides [ F1 ] (HELP), a help screen is available. Typically, the help screen provides a brief description of the active menu or screen (that is, the menu or...

Accessing IS-III Help on IS access the application by hitting <Enter> when the cursoris next to the application entry. User Maintenance: Another menu will be drawn that will allowyou to access programs for backing up files, restarting theprinter, setting the date and time, shutting down the sy...

Accessing IS-III Access Log 06/02/92 10:34 fred06/02/92 10:45 bill06/02/92 11:21 steve06/02/92 11:53 bill06/02/92 13:02 sue06/02/92 13:25 sue06/02/92 14:37 fred06/02/92 15:04 fred06/02/92 15:51 fred06/02/92 16:42 pat06/03/92 08:04 joel06/03/92 08:32 bill06/03/92 10:01 prima06/03/92 13:19 bill06/04/9...

Accessing IS-III Logging Out of IS-III When you have completed your tasks on IS-III, you must log out of the system. Logging out prevents unauthorized users from accessing the system via your Iogin. To log out of IS-III, perform the following steps: 1. Return to the Integrated Solution III Main Menu...

Accessing IS-III Confirm Exit You are about to exit MERLIN LEGEND Integrated Solution III.Strike CONT to exit or CANCEL to cancel the exit. Strike CONT to exit or CANCEL to cancel the exit. CONT CANCEL Screen 2-7. Confirm Exit Screen 3. Press [ F3 ] (CONT) to exit IS-III. The Console Login: prompt a...

Accessing IS-III Applications 3 Overview This chapter provides the procedures you will use to access the IS-III applications installed on your system. Using IS-III, you can access and administer the following applications: ■ ■ ■ ■ AUDIX Voice Power (AVP) FAX Attendant (FA) Call Accounting System (CA...

Accessing IS-III Applications Accessing AUDIX Voice Power AUDIX Voice Power (AVP) is a software application that provides business-oriented, computerized voice services for the MERLIN LEGEND Communications System. AUDIX Voice Power uses voice prompts and announcements to guide callers insending and ...

Accessing IS-III Applications To access AUDIX Voice Power, perform the following steps: 1. Log into the system and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System ...

Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to AUDIX Voice Power/FAX Attendant (AVP/FA) and press [ ENTER ↵ ]. The AUDIX Voice Power/FAX Attendant Menu appears. NOTE: If a password has been administered for AUDIX Voice Power, the Password: prompt appear...

Accessing IS-III Applications NOTE: If FAX Attendant is not present, the AUDIX Voice Power Menu appears. AUDIX Voice Power >Automated Attendant Administration Outcalling AdministrationService Administrator RegistrationSubscriber AdministrationSystem Parameter AdministrationSystem Programming/Swit...

Accessing IS-III Applications Accessing FAX Attendant AT&T FAX Attendant is a software application that enhances the capabilities of allfax machines attached to your company’s MERLIN LEGEND Communications System. FAX Attendant resides with AUDIX Voice Power, providing a single mailboxand integra...

Accessing IS-III Applications To access FAX Attendant, perform the following steps: 1 . Log into the system and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CA...

Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to AUDIX Voice Power/FAX Attendant (AVP/FA) and press [ ENTER ↵ ]. The AUDIX Voice Power/FAX Attendant Menu appears. NOTE: If a password has been administered for AUDIX Voice Power/FAX Attendant, the Password:...

Accessing IS-III Applications Accessing Call Accounting System Call Accounting System (CAS) is a software application that allows you to administer telephone expenses and track facility usage in a business, university, or government installation using up to 200 telephone extensions (or up to 500 ext...

Accessing IS-III Applications NOTE: Before you administer any changes to CAS, be sure you have synchronized the time and date settings for IS-III and the MERLIN LEGEND Communications System. Refer to “Setting the Time and Date” in Chapter 4for details. If the clocks are not synchronized, CAS cannot ...

Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to Call Accounting System (CAS) and press [ ENTER ↵ ]. A Call Accounting System welcome screen appears briefly, and then the CallAccounting System Menu appears. NOTE: If a password has been administered for Ca...

Accessing IS-III Applications Accessing Integrated Administration Integrated Administration provides an easy-to-use interface that allows both switch system programming and application administration to be done simultaneously byselecting choices from application-oriented menus and by filling in blan...

Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to Extension Directory and press [ ENTER ↵ ]. The Extension Directory screen appears. Extension Directory Extension: Name (first) :Name (last) : Extension Label : Location :Comments :Comments : Application 1 :...

Accessing IS-III Applications Accessing System Programming & Maintenance Utility System Programming & Maintenance Utility (SPM) emulates a system programming console, enabling you to program and administer your MERLIN LEGEND from the IS-III Master Controller. Using SPM, you can perform the f...

Accessing IS-III Applications To access System Programming & Maintenance Utility (SPM), perform the following steps: 1. Log into the system and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant...

2. At the Integrated Solution III Main Menu, move the cursor to System Programming & Maintenance Utility (SPM) and press [ ENTER ↵ ]. The System Programming & Maintenance Utility (SPM) Menu appears. NOTE: If a password has been administered for System Programming &Maintenance Utility (SP...

Maintaining IS-III Backing Up the System The information saved during a backup can be used to restore IS-III in the unlikely event of a catastrophic failure. You should back up your files when subscriberinformation or prompt messages are changed. It is best to perform backups in the evening or when ...

Maintaining IS-III To back up the system, perform the following steps: 1. Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS)Extension DirectorySystem...

Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears. User Maintenance >Backup Files Maintenance LogPassword ProtectionPrinter RestartReconcile Dial PlanSet Time and DateSystem ShutdownVoice Sy...

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Backup Files and press [ ENTER ↵ ]. The Backup Files Menu appears. Backup Files >Administrative Files Backup to Diskette Complete System Backup to TapeIntegrated Administration Backup to Diskette Move to an item using arrow ke...

Maintaining IS-III ■ Backing Up Administrative Files to Diskettes When you back up administrative files to diskette, the system stores the followingfiles on diskette(s): ■ ■ UNIX files administrative files for each application voice system files (if AUDIX Voice Power is installed). These voice syste...

Maintaining IS-III 3. 4. 5. Insert a diskette and then press [ ENTER ↵ ]. The system displays the following message: Formatting diskette - do not remove After formatting the diskette, the system displays the following message: IS III Application Administrative Files backup in progress After backing ...

Maintaining IS-III 6. 7. 8. 9. 10. 11. Press [ ENTER ↵ ]. The system calculates the number of diskettes needed to do the Voice System backup. The system lists the number of 1.44 MB, 3.5-inch diskettes you will need andthe approximate length of time it will take you to perform the backup, andinforms ...

Maintaining IS-III Backing Up the Entire System to Tape When you back up the entire system to tape, the system stores the following files on tape cartridges: ■ ■ ■ ■ UNIX files administrative files for each application all voice system files (if AUDIX Voice Power is installed). These files include a...

Maintaining IS-III 3. Insert the tape you will use to back up the application and system files, and press [ ENTER ↵ ]. The light on the tape drive goes on and the system responds: WORKING.......... The application files and system files backup will need approximately 1cartridge tape(s). Please wait ...

Maintaining IS-III Backing Up the Integrated AdministrationFiles to Diskette When you back up the Integrated Administration files to diskette, the system stores the files associated with the Extension Directory. You should perform this procedure only when there is little or no traffic on the switch....

Maintaining IS-III 3. Insert the diskette you will use to back up the administrative files associated with the Extension Directory, and press [ ENTER ↵ ]. The system responds: Formatting diskette - do not remove After a few minutes, the system responds: The integrated administration files will be co...

Maintaining IS-III Displaying the Disk Usage Report The Disk Usage Report provides information on the available disk space for system and voice partitions. If you are experiencing problems with AUDIX Voice Power, FAXAttendant, or the Call Accounting System, there may be a shortage of available disks...

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER ↵ ]. The Maintenance Log Menu appears. Maintenance Log >Administer CAS Alarm Levels Format MS-DOS FloppyDisk Usage Report Move to an item using arrow keys and hit Enter to select HELP CANCEL S...

Maintaining IS-III Formatting MS-DOS Floppy Diskettes Through IS-III, you can format 1.44 MB (high density) and 720 KB (double density) MS-DOS floppy diskettes for use with the System Programming & Maintenance Utility (SPM). Formatting a 1.44 MB Floppy Diskette To format a 1.44 MB (high density)...

Maintaining IS-III 4. At the Maintenance Log Menu, move the cursor to Format MS-DOS Floppy and press [ ENTER ↵ ]. The Format MS-DOS Floppy Menu appears. Format MS-DOS Floppy >Format 1.44 MB MS-DOS Floppy Disk Format 720 KB MS-DOS Floppy Disk Move to an item using arrow keys and hit ENTER to selec...

Maintaining IS-III 6. Insert the blank diskette and press [ F3 ] (CONT). The system displays the following message: Formatting of 1.44 MB diskette in progress After the diskette finishes formatting, the Remove Formatted Floppy screen appears. Remove Formatted Floppy 1.44 MB floppy has been formatted...

Maintaining IS-III Formatting a 720 KB Floppy Diskette To format a 720 KB (double density) MS-DOS floppy diskette, perform the followingsteps: 1. Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX ...

Maintaining IS-III 5. Move the cursor to Format 720 KB MS-DOS Floppy Disk and press [ ENTER ↵ ]. The Format 720 KB MS-DOS Floppy Diskette screen appears. Format 720 KB MS-DOS Floppy Diskette Verify that the floppy you want to format is a 720 KB floppy. Insert floppy, close latch, and strike the CONT...

Maintaining IS-III 6. Insert the blank diskette and press [ F3 ] (CONT). The system displays the following message: Formatting of 720 KB diskette in progress After the diskette finishes formatting, the Remove Formatted Floppy screen appears. Remove Formatted Floppy 720 KB floppy has been formatted. ...

Maintaining IS-III Adding or Changing Passwords If you wish to limit access to IS-III applications and the IS-III user Iogin (is), you may add or change passwords. For security reasons, only a technician can delete apassword. If you wish to delete a password, contact the AT&T National Services A...

Maintaining IS-III 4. At the Password Protection Menu, move the cursor to the item you want, and then press [ ENTER ↵ ]. The Change/Add Password screen appears. Change/Add Password >Change/Add Move to an item using arrow keys and hit Enter to select H E L P CANCEL Screen 4-23. Change/Add NOTE: If...

Maintaining IS-III CAS and HackerTracker Alarms The Call Accounting System sends alarms to the printer and, if AUDIX Voice Power is installed, also sends voice mail alarms to all members of the group list specified for the alarm type. Alarms are sent when hard disk usage exceeds 50%, 75%, and95% so ...

Maintaining IS-III Creating and Changing Group Lists NOTE: To change a group owner extension, skip this section and proceed to “Setting CAS Alarm Notification,” later in this chapter. Use any touch-tone telephone, on- or off-site, to create or change group lists as described below. Complete instruct...

Maintaining IS-III 11. 12. 13. 14. Review the list that you just created or changed by pressing [ * ] [ 1 ]. The system announces the first extension in the list. Press [ # ] to accept it and hear the next extension. Delete any extensions that are errors, and add any extensions that you missed. When...

Maintaining IS-III To configure a new CAS alarm group list or a changed group owner extension, perform the following steps: 1. Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) ...

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER ↵ ]. The Maintenance Log Menu appears. Maintenance Log >Administer CAS Alarm Levels Format MS-DOS FloppyDisk Usage Report Move to an item using arrow keys and hit Enter to select HELP CANCEL S...

Maintaining IS-III 4. At the Maintenance Log Menu, move the cursor to Administer CAS Alarm Levels and press [ ENTER ↵ ]. The CAS Alarm Configuration screen appears. CAS Alarm Configuration CAS Alarm Level:Group List ID:Group List Owner Extension: Press CHOICES to display the list of alarms. HELP CHO...

Maintaining IS-III 6. Move the cursor to the alarm you want to set from the CAS Alarm Notification Form and press [ ENTER ↵ ]. The CAS Alarm Configuration screen returns, and the CAS Alarm Level field contains your selection. The following screen shows the HackerTracker Alarm selection. CAS Alarm Co...

Maintaining IS-III Restarting thePrinter Scheduler/Spooler To restart the printer scheduler/spooler (for example, when it has run out of paper or has been turned off), perform the following steps: 1. Make sure the printer is on. 2. Log in and access the Integrated Solution III Main Menu. The Integra...

Maintaining IS-III 4. At the User Maintenance Menu, move the cursor to Printer Restart and press [ ENTER ↵ ]. The Confirm Printer Restart screen is displayed. Confirm Printer Restart Printer Restart will remove all queued printing jobsand attempt to restart the printer. Verify that theprinter is con...

Maintaining IS-III Reconciling the Dial Plan When changes have been made to the switch’s dial plan, it is necessary to run the reconciliation program to resynchronize the switch’s dial plan (System NumberingPlan) and the Extension Directory database. When you reconcile the dial plan, the following a...

Maintaining IS-III To reconcile the dial plan, perform the following steps: 1. Log in and access the lntegrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS)Extension DirectoryS...

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Reconcile Dial Plan and press [ ENTER ↵ ]. The Reconcile Dial Plan screen appears. Reconcile Dial Plan If you have renumbered any AVP subscriber extension,the Reconcile Dial Plan program will remove the oldextension's voice mail ...

Maintaining IS-III Setting the Time and Date The time and date for IS-III must be synchronized with the time and date for your MERLIN LEGEND Communications System. To set the time and date for IS-III,perform the following steps: 1. Log in and access the Integrated Solution III Main Menu. The Integra...

Maintaining IS-III 4. To change a field, use [ TAB ➞❘ ], [ ↑ ], or [ ↓ ] to move to that field, and then press [ F2 ] (CHOICES) to display the choices for that field. For the month field, the Choices Menu appears. Choices Jan May SepFeb Jun OctMar Jul NovApr Aug Dec Move to a month with arrow keys a...

Maintaining IS-III 7. After you have entered the correct information, press [ F3 ] (SAVE) to save the information. The Confirm Time and Date screen appears to confirm the settings you selected. Confirm Time and Date The date is Jun 6, 1992, time is 03:42 PM.You MUST exit Integrated Solution III for ...

Maintaining IS-III Shutting Down the System To protect the data stored on the hard disk, this procedure must always be performed before turning off power to the system and before moving the hardware. To shut down the system, perform the following steps: 1. Log in and access the Integrated Solution I...

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to System Shutdown and press [ ENTER ↵ ]. The Shutdown screen appears. Shutdown Shutdown will stop all active IS III applicationswhich may include voice mail, automated attendant,or call accounting. Strike CONT to continue with shut...

Maintaining IS-III Accessing Voice System Administration The Voice System Administration option appears if you have AUDIX Voice Power installed. Choosing it allows you to access certain administrative functions within the application. To access Voice System Administration, perform the following step...

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Voice System Administration and press [ ENTER ↵ ]. The Voice System Administration Menu appears. NOTE: If a password has been administered for AUDIX Voice Power/FAX Attendant, the Password: prompt appears. Type your AUDIX Voice P...

Appendix A: Master Controller Features A Overview Your IS-III Master Controller hardware consists of the following components: ■ Master Controller processor (with hard disk and diskette drive) ■ color video monitor ■ keyboard ■ tape drive This chapter highlights operational features of these compone...

Appendix A: Master Controller Features Master Controller Processor The Master Controller II+ is an 80386SX-based processor that is delivered with the UNIX System V/386 Release 3.2.2 operating system and appropriate expansion boards already installed. This unit has a total of four expansion board slo...

Appendix A: Master Controller Features Drive Indicators The fixed-disk drive access indicator (located inside the door on the left) lights up when a fixed-disk drive is in use. The diskette drive access indicator lights up when the drive is in use. Disk Drive Requirements and Capacities The Master C...

Appendix A: Master Controller Features To insert the diskette, hold it by the edge and insert it (label side up) into the disk drive until it clicks and locks into place. The release button pops out to indicate thediskette is inserted properly. The diskettes are protected by a hard plastic case. The...

To load the tape cartridge, orient it with the metal plate down and with the long edge containing the write-protect screw to the left. Push the cartridge into the drive untilyou feel resistance and then press the cartridge further into the drive until you hearand feel a click. This is a latch. Relea...

Appendix A: Master Controller Features Alt Key The keyboard has two [ ALT ] (alternate) keys (right and left). Use the [ ALT ] key in conjunction with the [ CTRL ] key and the [ DEL ] keys to reboot the system. However, it is preferable to use the Reset button to reboot the system. Cursor Control Ke...

Appendix A: Master Controller Features It is important to remember that these keys do not always perform the samefunctions, either within the same application or across different applications. Beforepressing a function key, check on the bottom of your screen to see which functionkey is assigned to t...

Appendix B: Ordering Information B Manuals In addition to the AT&T lntegrated Solution III for MERLIN LEGEND ® Communications System System Manager’s Guide (this document) and the AT&T Integrated Solution III for MERLIN LEGEND ® Communications System Installation and Maintenance (Document No...

Appendix C: CAS Alarm Notification The second column of the form should contain the extensions of the AUDIX Voice Power subscribers who will receive the corresponding alarm messages. These extensions are entered when the group list is created via the AUDIX Voice Power touch-tone interface. The group...

Appendix C: CAS Alarm Notification Voice Mail Messages The following voice mail messages are sent by the Call Accounting System and HackerTracker: ■ ■ ■ ■ ■ ■ HackerTracker Alarm “This is an alarm message from the HackerTracker. One of the criteria for detecting phone fraud or abuse has been exceede...

Appendix C: CAS Alarm Notification ■ Major Alarm—95% Inodes Used “This is an urgent warning from the Call Accounting System. Call accounting has used up more system resources than allocated to it. Callcollection and processing has been halted to avoid a system lock-up. You are incurring irrecoverabl...