Apple Mac mini - Manuals

© 2010 Apple Inc. All rights reserved.  Apple Technician Guide About This Guide Mac mini (Mid 2010) Mac mini (Mid 2010) and Mac mini Server (Mid 2010)

Mac mini (Mid 2010) Basics — Manual Updates 7 2010-08-03 Manual Updates Update 3 August 2010 Take Apart:• Added information and replacement procedures for thermal sensors to the General Information, Hard Drive, Optical Drive and Views chapters. • Added additional graphic to Memory chapter showing a ...

Mac mini (Mid 2010) Basics — Overview 9 2010-08-03 Overview Introducing the Mac mini (Mid 2010) with a completely new slimline aluminum housing design, HDMI port, SD card slot, integrated power supply, and easy access to memory and internal parts. This manual covers the two Mac mini products develop...

Mac mini (Mid 2010) Basics — Overview 10 2010-08-03 Identifying Features The Mac mini (Mid 2010) computer features include:• Low-profile housing design• Service access is through the bottom cover, which is removed without tools.• HDMI port• SD card slot• 4 USB ports• Internal power supply• Increased...

Mac mini (Mid 2010) Basics — Overview 11 2010-08-03 Service Part Configurations • Logic board assembly removal requires a special tool: - Logic board removal tool (922-9588) • Although the thermal sensor on the flex cable of the top hard drive can be replaced by replacing the flex cable, the other t...

Mac mini (Mid 2010) Take Apart — General Troubleshooting 13 2010-08-03 General Troubleshooting Update System Software Important : Whenever possible before beginning troubleshooting, ensure the latest software and firmware updates have been applied. Firmware is the name given to software that is writ...

Mac mini (Mid 2010) Take Apart — General Troubleshooting 14 2010-08-03 Common Reset Procedures When a reset procedure is required for troubleshooting, follow the applicable steps: Resetting the System Management Controller (SMC) To reset power management via the SMC chip: 1. Unplug all cables from c...

Mac mini (Mid 2010) Take Apart — General Troubleshooting 15 2010-08-03 Starting Up in Safe Mode A Safe Boot is a special way to start Mac OS X when troubleshooting. To start up into Safe Mode (Safe Boot), 1. Make sure the computer is shut down. 2. Press the power button. 3. Immediately after you hea...

Mac mini (Mid 2010) Take Apart — General Troubleshooting 16 2010-08-03 Block Diagram Refer to this diagram to see how modules are interrelated. FSB 1066Mhz Dual-channel 128 bit Memory Controller DDR3 1066MHz Core 2 Duo Processor Ethernet 10/100/1000 Mbit Ethernet/ SD Controller RGMII Serial ATA 6 de...

Mac mini (Mid 2010) Take Apart — General Troubleshooting 17 2010-08-03 Functional Overview Internal Speaker : - no internal speaker sound -distorted sound from internal speaker Heatsink Thermal Sensor : - fan running fast -intermittent shutdown -system freezes Power ON button : (on opposite side of ...

Mac mini (Mid 2010) Symptom Charts — Startup and Power 18 2010-08-03 Symptom Charts Follow the steps in the order indicated below. If an action resolves the issue, retest the system to verify. Note: A compilation of Quick Check tables is available at: http://service.info.apple.com/QRS/en/quickrefere...

Mac mini (Mid 2010) Symptom Charts — Startup and Power 19 2010-08-03 Deep Dive Unlikely cause: speakers Check Result Action Code 1. Connect AC to computer and press the power button on system. Verify if there is any indication that the system has powered up (fan rotation, hard drive or optical drive...

Mac mini (Mid 2010) Symptom Charts — Startup and Power 21 2010-08-03 Won’t Start Up Quick Check Symptoms Quick Check Won’t Start Up • No startup chime• Error tones during startup.• Grey screen with fan noise, or other noise. • Will not progress beyond Apple logo or spinning gear. 1. Isolate by start...

Mac mini (Mid 2010) Symptom Charts — Startup and Power 23 2010-08-03 5. Power on system, press the C key on keyboard , insert the original Mac mini 10.6.X Install DVD in internal optical drive (or in the optical drive of another computer set up in FireWire Target Disk Mode) and attempt to boot from ...

Mac mini (Mid 2010) Symptom Charts — Startup and Power 24 2010-08-03 Intermittent Shutdown Unlikely cause: hard drive, optical drive Troubleshooting Shutdown Causes Always run the latest available service utilities, to look for the possible cause of a previous shutdown. These utilities will permit t...

Mac mini (Mid 2010) Symptom Charts — Startup and Power 28 2010-08-03 Kernel Panic, System Crashes Quick Check Symptoms Quick Check Kernel Panic, System Crashes • Kernel Panic on startup or desktop use. • System freeze during use.• System freeze upon wake from sleep. 1. Isolate OS by starting up syst...

Mac mini (Mid 2010) Symptom Charts — Startup and Power 30 2010-08-03 No Video Unlikely cause: hard drive, optical drive, speakers Quick Check Symptoms Quick Check No Video • No image. 1. Inquire which video port and cable is used by customer. 2. Check connectors and cables for pin damage. 3. Check b...

Mac mini (Mid 2010) Symptom Charts — Startup and Power 31 2010-08-03 3. (HDMI) Connect supported known-good external display on HDMI port. Select HDMI input on display and verify whether image appears correctly on external display when system is booted. Yes Video circuitry on logic board functional....

Mac mini (Mid 2010) Symptom Charts — Startup and Power 36 2010-08-03 7. Remove bottom cover, disconnect AirPort antenna and remove shield, disconnect and remove Fan and cowling, then disconnect one at a time each following cable and retest :HDD, ODD/HDD, then power ON the system each time . Determin...

Mac mini (Mid 2010) Symptom Charts — Communications 37 2010-08-03 Communications AirPort/Bluetooth Issues Quick Check Symptoms Quick Check AirPort/Bluetooth Issues • AirPort or Bluetooth cannot be enabled. • AirPort/Bluetooth card not available in System Profiler • Unable to join networks or pair de...

Mac mini (Mid 2010) Symptom Charts — Communications 40 2010-08-03 AirPort/Bluetooth Card Kernel Panic Quick Check Symptoms Quick Check AirPort/Bluetooth Card Kernel Panic • Kernel Panic on startup• Kernel Panic or freezing while attempting to connect to Wi-Fi networks • Kernel Panic while transferri...

Mac mini (Mid 2010) Symptom Charts — Communications 41 2010-08-03 Ethernet Port/Device Issue Unlikely cause: Adapter, hard drive, optical drive, fan Quick Check Symptoms Quick Check Ethernet Port/Device Issue • No Ethernet device present• Unable to access network resources • Ethernet device shows no...

Mac mini (Mid 2010) Symptom Charts — Communications 43 2010-08-03 Wireless Input Device Doesn’t Pair Quick Check Symptoms Quick Check Wireless Input Device Doesn’t Pair • Can’t get system to recognize a Bluetooth keyboard or mouse 1. Remove and reinstall the batteries for the device. 2. Check that d...

Mac mini (Mid 2010) Symptom Charts — Communications 44 2010-08-03 4. With the known-good wireless mouse paired, does the mouse stay connected? Yes Issue resolved No Inspect and reseat the Bluetooth antenna cable on the AirPort/Bluetooth card. Replace any damaged AirPort/Bluetooth card if its antenna...

Mac mini (Mid 2010) Symptom Charts — Display 47 2010-08-03 Display No Video Unlikely cause: hard drive, optical drive, speakers Quick Check Symptoms Quick Check No Video • No image. 1. Check display DisplayPort or HDMI connections 2. Connect known-good display and cables, 3. For HDMI display, power ...

Mac mini (Mid 2010) Symptom Charts — No Video 50 2010-08-03 Uncategorized Symptom Quick Check Symptom Quick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptom and send...

Mac mini (Mid 2010) Symptom Charts — Mass Storage 51 2010-08-03 Mass Storage Hard Drive(s) Not Recognized Unlikely cause: power supply, wireless card, fan, speaker Quick Check Symptoms Quick Check Drive Is Not Recognized Drive Does Not Boot • Flashing Question Mark• Boots to Grey Screen• Boots to Bl...

Mac mini (Mid 2010) Symptom Charts — Mass Storage 53 2010-08-03 Hard Drive Read/Write Error Unlikely cause: power supply, wireless card, fan, speaker Quick Check Symptoms Quick Check Drive Read/Write Error Drive Bad Sector/Defective Drive Formatting Issues • Cannot save documents• Read/write error m...

Mac mini (Mid 2010) Symptom Charts — Mass Storage 54 2010-08-03 5. After cable was reseated, verify that system boots successfully to hard drive, and that Disk utility ‘Verify’ function reports no errors. Yes Issue resolved by cable reseat. No Replace hard drive cable and go to step 6. X03 6. After ...

Mac mini (Mid 2010) Symptom Charts — Mass Storage 56 2010-08-03 7. With replacement hard drive installed verify whether noise level is noticeably quieter than customer’s hard drive. Yes Customer‘s drive appears noisy: Replace customer’s hard drive and return system to customer. H06 No Customer hard ...

Mac mini (Mid 2010) Symptom Charts — Mass Storage 57 2010-08-03 Deep Dive-Hard Drive Uncategorized Symptoms Check Result Action Code 1. Verify whether an existing symptom chart applies to the issue reported by the customer. Yes Jump to appropriate symptom chart flow. No Document failure symptom and ...

Mac mini (Mid 2010) Symptom Charts — Mass Storage 59 2010-08-03 Optical Drive Won’t Accept/Eject Media Quick Check Symptoms Quick Check Drive Won’t Accept Media Drive Won’t Eject Media • Cannot insert a disc into the drive • Cannot eject a disc placed into the drive 1. Use Apple System Profiler Seri...

Mac mini (Mid 2010) Symptom Charts — Mass Storage 60 2010-08-03 4. With known good optical drive installed, test for media inject/ eject. Verify drive accepts and ejects known-good media. Yes Known-good optical drive resolved issue Replace user’s optical drive: -for an inject issue, -for an eject is...

Mac mini (Mid 2010) Symptom Charts — Mass Storage 62 2010-08-03 6. Test write data to compatible CD and DVD media. Verify burned media is recognized and reads reliably. Yes Issue resolved. No Issue may be media -related. Check other sources of media on computer, and check suspected media on other si...

Mac mini (Mid 2010) Symptom Charts — Mass Storage 63 2010-08-03 2. Remove bottom cover, disconnect AirPort antenna and remove shield, disconnect and remove fan and cowling, then check the optical drive flex cable on logic board. Visually inspect connectors for any debris, damage or bent pins. If no ...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 66 2010-08-03 Input/Output Devices Apple Remote Inoperable Unlikely cause: power supply, fan, optical drive, hard drive Quick Check Symptoms Quick Check Apple Remote Inoperable • Apple Remote doesn’t bring up Front Row • Apple Remote doesn’t ...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 67 2010-08-03 4. Open the Apple System Profiler. Selecting USB, do you see “IR Receiver” listed? Yes IR Receiver reporting on USB bus. Check for IR cable. Go to step 5 No Remove bottom cover, and fan, and reseat the IR sensor connection to lo...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 70 2010-08-03 Audio: No Audio through HDMI or Mini DisplayPort connection. Quick Check Symptoms Quick Check Audio: No audio through HDMI or DisplayPort connection. • No audio from external display speaker. 1. Reset PRAM. 2. Connect a known-go...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 71 2010-08-03 2. Insert headphones jack into audio out jack , them remove it and verify that external display audio out port becomes available in System preferences Sound Output, and sound can be played on the external display speakers. Yes I...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 73 2010-08-03 SD (Secure Digital) Memory Card Will Not Insert Into Slot Unlikely cause: Optical drive, hard drive, power supply Quick Check Symptom Quick Check SD Memory Card will not insert into SD Slot SD Memory Card does not fully seat int...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 74 2010-08-03 SD (Secure Digital) Memory Card Not Recognized By System Unlikely cause: optical drive, hard drive, power supply Quick Check Symptom Quick Check SD Memory Card is not recognized by the system . Card does not show up on the deskt...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 76 2010-08-03 USB Devices Not Recognized Quick Check Symptoms Quick Check USB Devices Not Recognized • USB wired keyboard/mouse not recognized • USB external drive not recognized • USB printer not recognized 1. For printers and external USB d...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 78 2010-08-03 Wired Keyboard Does Not Function Properly Quick Check Symptoms Quick Check Wired Keyboard Does Not Function Properly • Some or all keys on the keyboard don’t work • Eject key or Caps Lock key doesn’t seem to work • Some keys don...

Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 80 2010-08-03 Keyboard: Specific Keys Do Not Respond Quick Check Symptoms Quick Check Keyboard: Specific Keys Do Not Respond • One or more keys do not respond when pressed • Key sticks• Keycap missing 1. If wireless keyboard is being used ver...

Mac mini (Late 2009) Symptom Charts — Mechanical 83 2010-08-03 Mechanical Noise/Hum/Vibration Quick Check Symptoms Quick Check Noise/Hum/Vibration • Buzzing noise• Rattling noise• Ticking noise• Squeaking noise 1. Verify that the vents on the bottom system are free of dust and other obstructions tha...

Mac mini (Late 2009) Symptom Charts — Mechanical 85 2010-08-03 System Runs Hot Quick Check Symptoms Quick Check System Runs Hot • System feels very hot• Fan not operating• Fan running fast• System is noisy 1. Verify that the vents on the bottom are free of dust and other obstructions that might inhi...

Mac mini (Late 2009) Symptom Charts — Mechanical 86 2010-08-03 4. With replaced fan verify temperature issue is gone. Yes Issue resolved No Go to step 5. 5. Using latest service utilities, verify that all thermal sensors have correct values. Yes Issue resolved No -If a TG0H heatsink sensor is report...

Mac mini (Mid 2010) Take Apart — General Information 89 2010-08-03 General Information Tools The following tools are required to service the computer:• ESD wriststrap and mat• Torx T6, magnetized• Torx T8, magnetized• Torx T9, magnetized• Hex 2mm (or 5/64-inch) wrench• #0 Phillips screwdriver• Logic...

Mac mini (Mid 2010) Take Apart — General Information 90 2010-08-03 Connector Types on Logic Board The Mac mini (Mid 2010) has many small and delicate cable connectors and screws. Use extra care and finesse to avoid damaging components. On the logic board are two types of connectors, each requiring s...

Mac mini (Mid 2010) Take Apart — General Information 91 2010-08-03 Thermal Sensor Replacement If a replaceable thermal sensor is damaged or defective, follow the procedures below to replace. There are three locations where thermal sensors are replaceable separately.• the top hard drive flex cable (t...

Mac mini (Mid 2010) Take Apart — General Information 97 2010-08-03 Logic Board EMI Fingers and Gaskets Be careful not to touch or damage the EMI fingers or gaskets on the logic board assembly, the housing opening, or on the bottom cover. Logic Board Return Important : Return the logic board to Apple...

Mac mini (Mid 2010) Take Apart — General Information 98 2010-08-03 First Remove Hierarchy Some parts must be removed before others can be removed. Here is a chart of the progression of part removal. Parts above must be removed before the part below. Parts on the same level can be removed independent...

Mac mini (Mid 2010) Take Apart — General Information 99 2010-08-03 Icon Legend The following icons are used in this chapter: Icon Meaning Warning or Caution Check mark; make sure you do this Do not touch Note About Images In This Guide Because a pre-production model was used for many of the images s...

Mac mini (Mid 2010) Take Apart — Bottom Cover 100 2010-08-03 First Steps • Shut down the computer. • Place the computer on a clean, flat surface. Tools No tools are required for this procedure. Black stick (optional) Bottom Cover

Mac mini (Mid 2010) Take Apart — Bottom Cover 101 2010-08-03 Removal 1 Lay the Mac mini upside down. 2 Rotate the bottom cover counterclockwise to the unlocked position. 3 Press on the cover to pop up the opposite side and remove it.

Mac mini (Mid 2010) Take Apart — Bottom Cover 102 2010-08-03 Reassembly 1 Replace the bottom cover using the aligning dots to place it in the unlocked position. 2 Rotate the cover clockwise to lock it in place.

Mac mini (Mid 2010) Take Apart — Memory 103 2010-08-03 First Steps Remove: • Bottom cover Tools • Black stick (optional) Memory

Mac mini (Mid 2010) Take Apart — Memory 105 2010-08-03 Installation 1 Carefully press the notched edge of the memory module into the slot while keeping the opposite edge slightly raised. 2 Pull the module into place with your fingers, as shown, to verify that it is fully seated. 3 Press down on the ...

Mac mini (Mid 2010) Take Apart — Fan 106 2010-08-03 First Steps Remove: • Bottom cover Tools • Torx 6 screwdriver• Black stick Fan

Mac mini (Mid 2010) Take Apart — Cowling 109 2010-08-03 First Steps Remove: • Bottom cover• Fan Tools • Torx T6 screwdriver• Black stick Cowling

Mac mini (Mid 2010) Take Apart — Antenna Plate 111 2010-08-03 First Steps Remove: • Bottom cover• Fan• Cowling Tools • Torx T8 screwdriver• 2 mm (9/64-inch) Hex wrench • Black stick Antenna Plate

Mac mini (Mid 2010) Take Apart — Logic Board 115 2010-08-03 First Steps Remove: • Bottom cover• RAM (at least the top level) • Fan• Cowling• Antenna plate Tools • Logic board removal tool: 922-9588 • Torx T6, T8 & T9 screwdrivers • 2 mm (9/64-inch) Hex wrench • Black stick Logic Board

Mac mini (Mid 2010) Take Apart — AirPort/Bluetooth Combo Card 123 2010-08-03 First Steps Remove: • Bottom cover• Fan• Cowling• Antenna plate• Logic board assembly Tools • Torx T6 screwdriver• Black stick AirPort/Bluetooth Combo Card

Mac mini (Mid 2010) Take Apart — Battery 129 2010-08-03 First Steps Remove: • Bottom cover• Fan• Cowling• Antenna plate• Logic board assembly Tools • Black stick Battery

Mac mini (Mid 2010) Take Apart — Hard Drive 131 2010-08-03 First Steps Remove: • Bottom cover• Fan• Cowling• Antenna plate• Logic board assembly (partial remove) Server Note: • For the lower hard drive on the server, follow the procedures to remove the optical drive. Tools • Black stick Hard Drive

Mac mini (Mid 2010) Take Apart — Power Supply 134 2010-08-03 First Steps Remove: • Bottom cover• Fan• Cowling• Antenna plate• Logic board assembly• Hard drive Tools • Torx T6 screwdriver• Black stick• Tweezers (optional)• Power cord (optional) Power Supply

Mac mini (Mid 2010) Take Apart — IR Board and Cable 141 2010-08-03 First Steps Remove: • Bottom cover• Fan• Antenna plate• Logic board assembly• Power supply• Optical drive Tools • Phillips #0 screwdriver• Black stick IR Board and Cable

Mac mini (Mid 2010) Take Apart — Housing 144 2010-08-03 First Steps • Remove all other parts. • The housing is what’s left after all other parts have been removed. Tools No tools are required for this procedure. Housing

Mac mini (Mid 2010) Exploded View 146 2010-08-03 Exploded View Logic Board Assembly w/speaker and wireless card flex cable 2.4 GHz 661-5647 2.66 GHz 661-5648 Power Cord Socket Retention Clip 922-9569 Speaker 922-9562 AirPort Extreme/Bluetooth Flex Cable 922-9601 AirPort Extreme/ Bluetooth Card 922-5...

Mac mini (Mid 2010) Screw Chart 148 2010-08-03 Screw Chart Note: Screws are not to scale. 922-9582 Torx T6 - Fan to heatsink (1). 922-9581 Torx T6 - Fan to standoff, top right (1) 922-9572 Bumper - Top of fan screws (2) 922-9575 Torx T6 - Standoff, fan, tall (1) 922-9576 Torx T9 - Standoff, fan, top...

Mac mini (Mid 2010) External Views 149 2010-08-03 External Views Front View A = Slot-loading optical disc drive B = Bottom cover C = Power indicator light D = Built-in infrared (IR) receiver Front View - Server A = Bottom cover C = Power indicator light D = Built-in infrared (IR) receiver

Mac mini (Mid 2010) External Views 150 2010-08-03 Port View A = Power button B = Gigabit Ethernet port (10/100/1000 Base-T ) C = FireWire 800 port D = Cool air inlet (around bottom cover) E = Exhaust vent F = Audio in portG = Audio out portH = SD card slotI = USB 2.0 ports (4) J = Mini DisplayPortK ...