BlackBerry SWD-1735726-0622010334-001 - Manual

Flashing LED color Description notification for charging turns off when you turn on your smartphone. If your smartphone is turned off, the LED changes to a solid green color when the battery is fully charged. Related information Turn off Bluetooth connection notification, 253 Turn on flashing LED no...

Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper. Related information My display changed, 212 Add a shortcut to your home screen or Favorite...

Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do any of the following: • To see all your application icons, on the navigation bar, click All.• To hide an application icon, highlight the icon. P...

4. Press the key > Save. Change what happens when you type on the Home screen Depending on your typing input language, you might not be able to use shortcut keys to open applications. 1. On the Home screen, press the key > Options. • To search your BlackBerry smartphone or the Internet when yo...

Find more information • Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the home screen or in an application menu. • www.discoverblackberry.com : Find software, applications, and accessories for your smartphone. • Your wireless ...

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone ...

Send a text message The number of recipients that you can send a text message to depends on your wireless service provider.1. On the Home screen, click the Text Messages icon.2. Press the key > Compose Text Message. 3. In the To field, do one of the following: • Type a contact name.• Press the ke...

• To lock your smartphone with a password, on the home screen or in a folder, click the icon. • To unlock your smartphone, enter your password. Press the key on the keyboard. Turn on or turn off airplane mode You should keep network connections turned off in certain places, such as on an airplane or...

Check to see if there is updated BlackBerry Device Software that you can download over the network. Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates. Update your BlackBerry Device So...

Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press the key > Mark as Favorite. Change options for the home screen such as the wallpaper. On the home screen, press the key > Options. Related information Change what happens when you type on the Home scre...

Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.Research In Motion recommends that you regularly create and save a backup file on your computer...

Turn on or turn off the speakerphone during a call Press the key on the keyboard.Stop listening to a call with a wireless headset Press the key on the keyboard. Change the active phone number From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number....

Personalize: Top 10 Make your BlackBerry smartphone your own by getting apps, transferring your files, and personalizing your settings. Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your B...

Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon.2. Press the key > Options. • For a work email account, click Email Preferences. If the Message Services field appears, change this field to th...

Set up speed dial for a contact 1. From the home screen, press the key. 2. Press the key > View > Speed Dial List. 3. In the Speed Dial Numbers list, click an unassigned key.4. Click a contact.5. If necessary, click a phone number for the contact. To make a call using speed dial, from the Phon...

Troubleshooting: Top 10 Save time and maximize your efficiency with these quick tips. I can't make or receive calls Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.• If...

• If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (t...

I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your ...

• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. • If you use the BlackBerry Internet Service, you must synchronize calendar data ...

Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and...

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen ...

Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.Research In Motion recommends that you regularly create and save a backup file on your computer...

Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a con...

Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Sea...

Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available.Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play ...

Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the address bar Press the Space key. Insert a slash mark (/) in the address...

Map shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Zoom in to a map Press I Zoom out from a map Press O Move to the next direction on a route Press N Move to the previous direction on a route Press P Troubleshooting: Shortcuts I can't use ...

Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home scr...

• If you have multiple phone numbers associated with your BlackBerry smartphone, to view a list of your phone numbers, from the home screen, press the key.Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the first phone number in the list is the...

Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED...

About using a headset You can purchase an optional headset to use with your BlackBerry smartphone.If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to...

Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.• To decrease the volume, press the Volume Down key on the right side of your smartphone.• To mute the volume, press the Mute key on the right side of your smartphone. To turn o...

3. In the Speed Dial Numbers list, click an unassigned key.4. Click a contact.5. If necessary, click a phone number for the contact. To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact. Ch...

• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number. 3. Press the key > Save. Your call forwarding settings apply to all subsequent incoming calls, until you change your setting...

Change the call blocking password 1. From the Home screen, press the key. 2. Press the key > Options > Call Barring. 3. Press the key > Change Password. Fixed dialing and smart dialing Depending on your wireless service provider and wireless network, this feature might not be supported. Abo...

• To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number. • To change a contact, press the key > Edit. Change the contact information. • To delete a contact, highlight a contact. Press the key > Delete. 3. Press the key > Save. About smart...

Related information Conference call meetings, 178 Make a conference call Depending on your wireless service provider or your wireless service plan, this feature might not be supported.If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference ...

Delete call logs 1. From the Home screen, press the key. 2. Do one of the following: • To delete a single call log, highlight a call log.• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. 3. Pres...

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receiv...

Turn on or turn off dialing from the lock screen, 61 Hide or display your phone number when you make calls Your wireless network can override the option that you choose.1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. • To hide your phone number when you m...

• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only). • To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never. 3. Press the key > Save. Reset a call timer A call timer provides the est...

Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password w...

Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be...

Fixed dialing and smart dialing, 57 Call waiting, call forwarding, and call blocking, 55 Switch the active phone number, 61 I can't check my voice mail Try the following actions: • If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your voice...

My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset.Try the following actions: • Disconnect the Bluetooth-enabled headset from your smartphone.• Duri...

Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice command. Related information I can't make calls using a voice command, 70 Change the options for voice prompts After you say...

Voice command Description "Call <contact name> <phone number type>" Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> wor...

Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network.• If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth...

Messages How to: Messages Messages at a glance Send an email 1. On the Home screen, click the Messages icon.2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name.4. Type a message.5. Press the key > Send. Related information Search for a contact, 182 Per...

Send a text message The number of recipients that you can send a text message to depends on your wireless service provider.1. On the Home screen, click the Text Messages icon.2. Press the key > Compose Text Message. 3. In the To field, do one of the following: • Type a contact name.• Press the ke...

Save a draft of a message When you are composing a message, press the key > Save Draft. Delete a message On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a saved message, press the key > View Saved Messages. Highl...

3. Click a folder. Set how long your smartphone stores messages 1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions. 3. Change the Days To Keep Messages field.4. Press the key > Save. Related information Some messages no longer appear on m...

Email How to: Email Composing and sending email Send an email 1. On the Home screen, click the Messages icon.2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name.4. Type a message.5. Press the key > Send. Related information Search for a contact, 182 Pe...

For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup. 1. On the Home screen, click the Messages icon.2. Pres...

Option Description Message Specify the text that the email filter should search for in the body of your email. Sent directly to me Set whether the email filter applies to email that includes your email address in the To field. Cc to me Set whether the email filter applies to email that includes your...

Synchronizing email About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.The ...

Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.2. Press the key &g...

If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone. Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Dep...

• To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for your other messages, change the Other Messages field. 4. Press the key > Save. Note: PIN messages might use th...

1. On the Home screen, click the Messages icon.2. Press the key > View Folder. 3. Highlight a folder.4. Press the key. • To add a folder, click Add Folder.• To move a folder, click Move Folder. Click the new location.• To rename a folder, click Rename Folder.• To delete a folder, click Delete Fol...

Stop storing messages sent from your smartphone on your computer To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.2. Press the key > O...

• To hide call logs in the Messages application, select the None option. 3. Press the key > Save. Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On t...

Stop loading pictures in HTML email messages By default, your BlackBerry smartphone automatically downloads and displays inline pictures that are embedded in HTML email messages.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences. 3. If the Message Ser...

Move archived Google Mail messages to your message inbox 1. On the home screen, click the Messages icon.2. Press the key > View Folder > Archive. 3. Highlight a Google Mail message or conversation.4. Press the key > Move to Inbox. Report spam sent to your Google Mail account When you report...

• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.• If "More available" appears at the end of the message or attachment, press the key > More or More All. • If part of a Google Mail conversation doesn't appear, press the key &...

If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message. Related information View filed messages, 74 Hide messages from the Messages applicati...

• If your BlackBerry smartphone is connected to a CDMA network, you can type an email address. 4. Type a message.5. Press the key on the keyboard. Related information Personal distribution lists, 186 I can't send messages, 34 Attach a media file, contact card, appointment, or location to a text mess...

4. Press the key > Save. Organizing and storing text messages Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported.If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, ...

4. Press the key > Save. Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry smartphones in a specific geographical area simultaneously. You can receive cell broadcast messages...

• To delete the cell broadcast channel, click Delete Channel. Rename a cell broadcast channel 1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcasting.3. In the Channels section, highlight a cell broadcast channel.4. Press the ...

I'm not receiving text messages Depending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage are...

• Type a PIN. Press the key on the keyboard. • If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on the keyboard. 4. Type a message.5. Press the key > Send. Related information Personal distribution lists, 186 I can't send messages, 34 Create...

I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • Reset your smartphone. Connect to the network an...

Receive only the first section of long email messages, 86 The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages.If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in...

6. Click Save or Cancel. Related information I can't turn on cell broadcasting, 101 Save a file or an attachment To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contac...

Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone. 1. To download the content, click the skipped content bar.2. Click More. A question mark appears on a slide A question mark appears on a slide if your...

Allow messages from contacts in your contact list or allowed sender list 1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box.4. Press the key > Save. Add a contact to ...

S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send fr...

Attach a certificate to a message You can attach a certificate to email and PIN messages.1. When composing a message, press the key > Attach > Certificate. 2. Highlight a certificate.3. Press the key > Continue. Download the certificate used to sign or encrypt a message If a certificate isn...

2. Press the key > Import Server. View the certificate used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > View Sender's Certificate or View Encryption Certificate. View encryption information for a we...

Indicator Description The message is strongly encrypted. The message is weakly encrypted. Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender...

Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the message history ...

S/MIME-protected message troubleshooting Some signing and encryption options aren't available on my smartphone Try the following actions:• Verify that the email account that you're using supports all signing and encryption options.• If you use message classifications, verify that the message classif...

PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from you...

Download the PGP key used to sign or encrypt a message If a PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the PGP key. If you use the PGP Universal Server, you might not be able to download the sender’s PGP key, ...

View the PGP key used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > View Sender's PGP Key or View Encryption PGP Key. PGP protected message status Encryption status indicators Your administrator sets whe...

Turn off the prompt that appears before a PGP protected message is truncated 1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Message truncation mode field to Send Anyway or More All And Send.4. Press the key > Save. To turn on the prompt again...

Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you ...

1. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key. • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file...

2. Find and highlight a file.3. Press the key > Send. 4. Click a message type.5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 101 Open a link in a file or an attachment Some files might contain l...

3. Press the key > Properties. Related information Hide a file or folder, 125 View a hidden file or folder, 125 Copy, move, rename, or delete a file 1. Do one of the following: • On the Home screen or in a folder, click the Files icon.• On the Home screen, click the Media icon. Press the key >...

Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.• If "More available" appears at the end of the...

Media How to: Media Play a media file 1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls do not appear at the bottom of the screen, click the trackpad. • To play a media file, click the icon. • To pause a...

Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone.1. Do one of the following: • On the home screen, click the Media icon. Press ...

View properties for a file You can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties. Related information Hide a file or folder, 125 View a hid...

3. Press the key > Send. 4. Click a message type.5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 101 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetoo...

File extensions Video file formats Audio file formats • Ogg Vorbis AAC — • AAC-LC• AAC+• eAAC+ AMR — AMR-NB QCP — • QCELP• EVRC WAV — • PCM• G711 U/A• GSM 610 MID — Wave Synthesizer For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/...

Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the crite...

Troubleshooting: Music Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be...

• For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information About file encryption, 267 I can't use a shortcut Try the following actions:• Depending on the typing input language that you're using, some shortcuts might not be available. ...

3. Select the Display Closed Captions checkbox.4. If necessary, change the Appearance field, Position field, and Font Scale field.5. Press the key > Save. Troubleshooting: Videos Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone mig...

• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into th...

Send video Rename video Delete video Record a video To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. 1. On the Home screen, click the Media icon > Video Camera icon.2. To start recording, click the record icon.3. To pause recording, click the pause...

2. Press the key > Options. 3. Change the Folder field.4. Press the key > Save. Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video.1. On the Home screen, clic...

• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. Related information Delete a message, 73 Copy, move, rename, or delete a file, 125 Change the size of pictures that you take, 144 Change the video si...

2. Press the key > Options. 3. Clear the Digital Zoom check box.4. Press the key > Save. Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture.1. On the Home screen, ...

Troubleshooting: Camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not b...

Copy, move, rename, or delete a file, 125 Change the size of pictures that you take, 144 Change the video size and format, 140 I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, ...

Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, click the trackpad.• To zoom out from the picture, press the key. • To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction.• To rotate the picture, press th...

View pictures in list view or thumbnail view 1. On the Home screen, click the Media icon > Pictures icon.2. Click a category.3. Press the key > View List or View Thumbnail. Organize pictures by date or folder 1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > ...

Troubleshooting: Pictures Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not...

• If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. • If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're t...

If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.For more information about the ...

Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls, messages, reminders, and browser content.Your smartphon...

Flashing LED color Description Blue Your smartphone is connected to a Bluetooth enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED. If you're using your smartphone with a smart card, your ...

Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the numbe...

Browser How to: Browser Browser at a glance User Guide Browser 158

Browser basics Browsing webpages Visit a webpage or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry smartphone. For more information about the charges associated with using each browser, contact your wireless service provider.1. On t...

Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page. 2. Type the text.3. Press the ...

• To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link. To paste the address, press the key > Paste. Send a web address 1. On the home screen, click the Br...

4. Press the key. • To change a bookmark, click Edit. Change the bookmark. Press the key. Click Save. • To delete a bookmark, click Delete. Send a bookmark for a webpage 1. On the home screen, click the Browser icon.2. Press the key > Bookmarks. 3. Highlight a bookmark.4. Press the key > Send ...

• To use your browser home page as the start page when you first open the browser, change the Start Page field to Home Page. 4. Press the key > Save. Change the font size for text on webpages 1. On the home screen, click the Browser icon.2. Press the key > Options. 3. In the Web Content sectio...

3. In the Web Content section, do one of the following: • To stop loading images on webpages, clear the Load Images checkbox.• To stop playing embedded media files on webpages, clear the Enable Embedded Media Files checkbox. 4. Press the key > Save. Stop blocking pop-ups on webpages 1. On the hom...

Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support.1. On the home screen, click the Browser icon.2. Press the key > Options. 3...

Option Description Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites. Encryption Strength Specify whether your browser only accepts and sends data...

5. Type the web address for the content server.6. Click OK.7. Press the key > Save. Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the ass...

Option Description SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your smartphone accepts browser push messages that web applications send t...

• Close a tab that you don't need.• Close other applications that don't need to be open. Related information Close an app so that it is not running in the background, 224 Open, close, or switch between tabs, 159 I receive a prompt to switch networks when I stream a song or video If you receive a pro...

Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer o...

About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether...

Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Deskt...

Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, ...

3. Press the key > Delete. Respond to a meeting invitation 1. In a meeting invitation, press the key. 2. Click Accept, Tentative, or Decline.3. If you declined a delegated meeting invitation, do one of the following: • To decline the meeting, click Decline.• To delegate the meeting back to the se...

Forward a meeting invitation To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.If you do not have the option to f...

2. Press the key > Options > Calendar Display and Actions. • To change the snooze time for reminders, change the Snooze field.• To change the default reminder time for calendar entries, change the Default Reminder field. 3. Press the key > Save. Related information Turn off your smartphone,...

Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartpho...

Enter a conference call meeting Do one of the following: • In a meeting notification, click Join Now.• In the calendar, highlight the meeting. Press the key > Join Now. Related information I can't enter a conference call with the Join Now option, 180 Save your conference call information You can ...

Related information About synchronization conflicts, 81 Synchronize organizer data over the wireless network, 172 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone tha...

Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save. • To add a contact from ...

Change or delete a contact Do one of the following: • To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Change the contact information. Press the key > Save. • To change a contact using information on your BlackBerry smartphone, such a...

4. Press the key > Add Picture. 5. Find, highlight, and click a picture.6. If necessary, move the crop box to the portion of the picture that you want to use.7. Press the key > Crop & Save. 8. Press the key > Save. Related information My contact pictures keep changing, 188 Change or del...

Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.2. Press the key > Filter. 3. Press the...

Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Deskt...

View a different contact list 1. On the Home screen, click the Contacts icon.2. Press the key > Select Contacts. 3. Click a contact list. Change the default contact list 1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Service...

2. Press the key > Options. 3. If necessary, click General Options.4. Change the Sort By field.5. Press the key > Save. Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the ema...

Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wi...

4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options. 3. Change the When Charging field.4. Press the key > Save. Turn on the alarm 1. On the Home scree...

• To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio checkbox. • To dim the screen, select the Dim Screen checkbox.• To use a different sound profile, change the Sound Profile field. 4. Press the ke...

Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time. 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key > Update Time. • If you've tr...

Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a ...

Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, or paste text 1. Press and ...

• To type the fourth letter on a key, press the letter key four times. For example, to type run, you would press the R key three times, the U key twice, and the N key twice. Typing input methods Change options for typing input methods 1. On the Home screen or in a folder, click the Options icon.2. C...

Stop adding items to the custom dictionary automatically 1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Typing checkbox.5. Change the Email field to Off.6. Press the key > Save. Add, c...

Create a word substitution entry 1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Word Substitution.3. Press the key > New. 4. In the Replace field, type the text to replace.5. In the With field, do one of the following: • Type replacement text.• To i...

I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turk...

Keyboard How to: Keyboard Show or hide the keyboard hide bar By default, a bar above the touch screen keyboard allows you to quickly hide the touch screen keyboard. You can change your options to show or hide the bar.1. On the home screen or in a folder, click the Options icon.2. Click Typing and La...

3. Select the Key Tone checkbox.4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.1. On the Home screen or in a folder, click the Options icon.2. Click Typing an...

Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English.When you set a typing i...

Use a shortcut for switching typing input languages when you're typing 1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Language and Method. • To switch the typing input language by holding the key and pressing the key, change the Shortcut Keys field to ...

Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper. Related information My display changed, 212 Set options for backlighting 1. On the home scree...

3. Type the text that you want to appear on the screen when your smartphone is locked.4. Press the key > Save. Turn on flashing LED notification for wireless coverage 1. On the home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Select the LED Coverage Indic...

Troubleshooting: Screen display My display changed Depending on your theme, display options such as icons, fonts, and your home screen background might change when you switch themes. No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an applicatio...

GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your...

2. Click Device > Location Settings.3. Change the GPS Data Source field.4. Press the key > Save. Prevent others from tracking your location If your email account uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your BlackBerry smartphone. For more ...

Compass How to: Compass View location on a map from the compass You can view the compass and your location on a map at the same time.1. On the home screen or in the Applications folder, click the Compass icon.2. Press the key > Location on Map. To return to the Compass application, press the key ...

Troubleshooting: Compass I'm not receiving an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry smartphone away from metal or magnets.• If "Calibration required" appears at the bottom of the screen, calibrate the compass m...

Maps How to: Maps Pan a map To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map.1. On the Home screen, click the Maps icon.2. If your smartphone is in zoom mode, press the key > Pan Mode. 3. On the ...

View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address.1. Highlight an underlined address.2. Press the key > View on Map. View a list of poin...

• To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Send Location.3. Click a message type. Copy a location 1. Do one of the following: • To copy a location you are viewing on a map, press the key. • To copy a...

Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change.1. On a map, press the key > Options. 2. Click Global Map Options.3. Perform any of the following actions: • Change the Default Font Family field.• Change the Mi...

Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts app...

Keep an application running in the background and switch to another application • To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the ...

Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator.1. On the Home screen or in a folder, highlight an application icon.2. Press the key > Delete. View...

BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software for one of the following reasons:• To access new applications and features• To resolve a technical issue• Your wireless service provide...

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen ...

Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.1. On the Home screen or in a folder, click the Options icon.2. Click...

Find your smartphone model number and version of the BlackBerry Device Software Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions.• If supported by your input language, in a message or memo, type myver followed by a space. T...

Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to s...

• To turn off a network connection, clear the checkbox beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to a Wi-Fi network, 246 I can't connect to the mobile network, 238 I can't connect to a ...

Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Change the Network Selectio...

Change the connection speed for the wireless network A faster connection speed requires more battery power.Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network. 1. On the Home screen, click the Manage Connections icon.2. Click Net...

Indicator Description You are connected to a Wi-Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you...

Error messages Data service unavailable DescriptionThis message appears when you don't have access to data services on your BlackBerry smartphone.Possible solutionsTry the following actions: • Verify that you're in a wireless coverage area.• Verify that the data service on your smartphone is turned ...

Connect to a Wi-Fi network using Wi-Fi Protected Setup If your wireless router or wireless access point includes Wi-Fi Protected Setup, you can quickly connect to a Wi-Fi network without entering a long password.1. On the home screen, click the connections area at the top of the screen, or click the...

4. Press the key > Options. • To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.• To set a default recipient for Wi-Fi diagnostic reports, type the contact information. 5. Press the key > Save. Connection permissions for third-party applications Pe...

Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset.Before you can connect your BlackBerry smartphon...

• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is mo...

4. Press the key > Transfer Contacts. Related information I can't share contacts with a paired Bluetooth enabled device, 256 I lose my connection with a Bluetooth enabled car kit, 255 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology.When...

Rename a paired Bluetooth enabled device 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a paired Bluetooth enabled device.4. Press the key > Device Propertie...

Option Description Data Transfer This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files. Desktop Connectivity This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that i...

Prevent your smartphone from making contacts available to other Bluetooth enabled devices 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options. 4. Ch...

5. Set the Trusted field to Yes.6. Press the key > Save. To turn on the prompt again, set the Trusted field to Prompt. Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth enabled car kit must support the Message Access Profile (MAP).For m...

• Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth ena...

I can't share contacts with a paired Bluetooth enabled device Try the following: • Verify that Bluetooth technology is turned on.• Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device.• Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Dis...

NFC technology Depending on your wireless service provider, this feature might not be available. How to: NFC technology About NFC technology If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry sm...

Smart tags About smart tags Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the smart tag reader on the back of your BlackBerry smartphone against a smart tag, your smartphone views the smart tag and presents you with the options to view or delete the s...

3. Press the key > Edit. 4. Change the Title or URL fields.5. Press the key > Save. Share a smart tag To perform this task, NFC technology must be turned on and the indicator must appear on the screen when you open the Smart Tags application. 1. In the Applications folder, click the Smart Tags...

• To disable NFC payment transactions when your smartphone is turned off, under the Allow NFC Card Transactions section, clear the When Powered Off checkbox. 3. Press the key > Save. Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If your email account uses a B...

Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to...

3. Click a dock profile.4. Change the dock settings.5. Press the key > Save. Delete a saved dock profile 1. On the home screen or in a folder, click the Options icon.2. Click Device > Smart Accessories.3. Highlight a dock profile.4. Press the key > Delete. User Guide Smart accessories 262

Power and battery How to: Power and battery Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.• If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press ...

Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such...

Related information Restore smartphone data from your media card, 266 Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone.1. On the home screen, click the Setup icon.2. In the...

CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintain...

• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key. 5. Press the key > Save. To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files on ...

The application storage on my smartphone is low, 269 Troubleshooting: Storage space and media cards My smartphone doesn't recognize my media card Try the following actions:• Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media ...

Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can choose to narrrow your search from an app. You can also choose to expand your search to the Internet.1. On the home screen, click the...

Field Description Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature. Folder Change the folder that your smartphone should search in for messages. Show Cha...

1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page. 2. Type the text.3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page. Search for a contact You can search for contacts ...

SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. How to: SIM card Add a contact to your SIM card 1. In the contact list, press the key > SIM Phone Book. 2. Press the key > New. 3. Type the contact information.4. Pre...

Replace or merge contacts on your wireless service provider's contact backup server In order to perform this task, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact bac...

Change the display name for a phone number If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Highlight a phone n...

Security How to: Security Security basics About the smartphone password If you set a BlackBerry smartphone password, you'll be prompted to enter your password to unlock your smartphone.If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your sma...

CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete. You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts.1. On the home screen or in a folder, click the ...

Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Highlight a password.3. Press the key > Copy Username or Copy Password. To clear the clipboard, press the key > Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboa...

Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data as it is stored on your smartphone, including data that your smartphone receives when it's locked. Your smartphone decrypts data...

4. Press the key. 5. Click Regenerate Encryption Key. Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencryp...

Create a shortcut for the memory cleaning application 1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. Select the Place Memory Cleaner Shortcut on Home Screen checkbox.4. Press the key > Save. The Memory Cleaner...

Download a certificate from a certification authority If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive a...

2. Click Security > Advanced Security Settings > Certificates.3. Click a certificate. Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time. Trust Status This field displays the trust status of th...

View one type of certificate or PGP key 1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP keys.3. Press the key. 4. Click one of the following menu items: • Show Personal Certificates• Show Personal PGP Keys• Show ...

Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry smartphone or a smart card.The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a p...

• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certif...

Add an email address to a certificate 1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Associate Addresses. 5. Press the key > Add Address. 6. Do one of the following: ...

4. Press the key > Save. PGP keys About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with...

Property Description Public Key Type This field displays the standard to which the public key complies. Your smartphone supports RSA, DSA, and Diffie-Hellman keys. Key Usage This field displays approved uses of the PGP key. Fingerprint This field displays the PGP key fingerprint in hexadecimal forma...

Indicator Description The PGP key is trusted and valid, and the revocation status of the PGP key is good. The revocation status of the PGP key is unknown or the key is weak. The PGP key is untrusted, revoked, expired, not valid, or can't be verified. Check the revocation status of a PGP key 1. On th...

Reason Description User ID Invalid The user information for the PGP key is not valid. PGP key options Change the display name for a PGP key 1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP key.4. Press the key > Change Label. 5. Type a dis...

2. Click Security > Advanced Security Settings > Certificate Servers.3. Press the key > New Server. 4. Specify information for the certificate server.5. Press the key > Save. Change connection information for a certificate server 1. On the Home screen or in a folder, click the Options ic...

3. Highlight a certificate server.4. Press the key > Email Server or PIN Server. Delete a certificate server 1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Highlight a certificate server.4. Press the key &...

2. Click Security > Advanced Security Settings > Key Stores.3. In the Certificate Status section, change the Expires After field.4. Press the key > Save. Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that ...

• To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password to unlock your smartphone, set the Authentication Type field to Proximity. Select the Prompt for Device Password checkbox. 3. Press the key > Save. Import a certificate from a smart car...

2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart Card.4. Clear the Smart Password Entry checkbox.5. Press the key > Save. To turn on smart password entry again, check the Smart Password Entry checkbox. Turn off notification for smart card connections 1...

Check the status of your authentication certificate automatically To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. 1. On the Home screen or in a folder, click the Options icon.2. Click Password.3. If necessary, change the User Authenticator f...

Change the user name and password for a VPN profile 1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > VPN.3. Highlight a VPN profile.4. Press the key > Edit. 5. In the Username field, type a new user name.6. In the Password field, ...

Third-party application control About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control ...

About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest ...

Interaction permissions for third-party applications Permission Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn...

Data permissions for third-party applications Permission Description Email Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry smartphone. Organizer Data Set whether third-party applications can access organizer data such as contacts, cal...

Troubleshooting: Security I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the on...

I can't download a PGP key from an LDAP-enabled server Try the following actions:• Verify that your organization permits you to download PGP keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry smartphone uses t...

Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone. 1. On the home screen or in...

• To delete all diagnostic reports, click Delete All. Related information I can't run or submit a diagnostic report, 311 Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that...

Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the w...

3. If the Message Services field appears, set this field to the appropriate email account.4. Change the On Conflicts field.5. Press the key > Save. Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wirel...

• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Reconcile email messages manually. Organizer data isn't synchronizing over the wireless network Try the following actions:• Verify that your BlackBerry® smartphon...

Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.1. On the Home screen, click the Media icon.2. Press the key > Medi...

Turn on or turn off TTY support 1. From the Home screen, press the key. 2. Press the key > Options > TTY. 3. Change the TTY field.4. Press the key > Save. A TTY indicator appears in the connections area at the top of the Home screen. Related information About TTY support, 63 Phone options, ...

Voice command Description "Check battery" Say this voice command to check the battery power level. "Repeat" Say this voice command to have the last voice prompt repeated to you. "Cancel" Say this voice command to close the voice dialing application. Typing accessibility optio...

Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry smartphone keyboard. Convert a measurement 1. On the Home screen or in the Applications folder...

Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificat...

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