Avaya H323 - Manual

H323 Phone Install Page 9 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: What is New · HTTP User Backup and Restore The HTTP file support methods detailed in this manual are for the download of phone firmware, settings andlanguage files to phones. HTTP support for phone user s...

H323 Phone Install Page 11 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: Supported Phones 1.3 System Capacity System capacity can be separated into two aspects; the number of configurable phone extensions and the number ofsimultaneous IP phone calls. Extension Capacity The ma...

H323 Phone Install Page 13 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: Phone Firmware 1.5 Simple Installation The diagram below shows the simplest installation scenario. · For IP Office control units other than the IP500, and for IP500 units running IP Office 4.0/4.1 softwa...

H323 Phone Install Page 14 15-601046 Issue 15b (16 July 2009) IP Office 4.2 1.6 Complex Installation The diagram below shows a scenario where more than 5 IP phones are being supported. The key difference is that thefile server and DHCP support must be done using 3rd-party applications. · For IP Offi...

H323 Phone Install Page 15 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: Complex Installation 1.7 Installation Requirements To install an IP phone on IP Office, the following items are required: · o Extension Number and User Details A full listing of the planned extension num...

H323 Phone Install Page 16 15-601046 Issue 15b (16 July 2009) IP Office 4.2 1.8 Network Assessment · WARNING: A Network Assessment is Mandatory When installing H323 IP phones on an IP Office system, it is assumed by Avaya that a network assessment hasbeen performed. If a support issue is escalated t...

H323 Phone Install Page 17 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: Network Assessment 1.9 Voice Compression Calls to and from IP devices can require conversion to the audio codec format being used by the IP device. In the IPOffice this conversion is done by voice compre...

H323 Phone Install Page 19 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: Voice Compression 1.10 QoS When transporting voice over low speed links it is possible for normal data packets (1500 byte packets) to prevent ordelay voice packets (typically 67 or 31 bytes) from getting...

H323 Phone Install Page 20 15-601046 Issue 15b (16 July 2009) IP Office 4.2 1.12 User PC Connection To simplify the number of LAN connections from the user's desk, it is possible to route their PC Ethernet LAN cable viasome H323 IP phones. The LAN cable should be connected from the PC to the socket ...

H323 Phone Install Page 21 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: User PC Connection 1.13 Power Supply Options Each H323 IP phone requires a power supply. They do not draw power from the IP Office phone system. Listed below arethe power supply options that can be used....

H323 Phone Install Page 23 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: Power Supply Options 1.14 File Server Options During installation and maintenance the phones download software and settings files. In order to do this the phone firstrequest files for an HTTPS server. If...

H323 Phone Install Page 24 15-601046 Issue 15b (16 July 2009) IP Office 4.2 1.15 File Auto Generation For IP Office 5.0+, for systems configure to use the IP Office control unit's memory card as the file server source, the IPOffice is able to auto-generate the necessary file if a specific file is no...

H323 Phone Install Page 25 15-601046 Issue 15b (16 July 2009) IP Office 4.2 IP Office IP Phones: File Auto Generation 1.16 Control Unit Memory Card The memory card used with the Small Office Edition and IP406 V2 systems can be used to store files other than thoseused for embedded voicemail. · Non-Av...

H323 Phone Install Page 27 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation Chapter 2.

H323 Phone Install Page 30 15-601046 Issue 15b (16 July 2009) IP Office 4.2 2.1 Creating/Editing the Settings File During installation, the H323 IP phones request software by downloading and following instructions within the 46xxupgrade.scr file. This file is provided as part of the IP Office Manage...

H323 Phone Install Page 31 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation: Creating/Editing the Settings File The files to download to the phones are defined in the # SETTINGS1603 , # SETTINGS1608 and # SETTINGS1616 sections of the 46xxsettings.txt file. To have the phone download a l...

H323 Phone Install Page 32 15-601046 Issue 15b (16 July 2009) IP Office 4.2 2.2 Manually Creating Extensions If installing without auto-create extensions enabled, then VoIP extensions and associated users must first be created in IPOffice Manager. The procedure below covers the minimum required to c...

H323 Phone Install Page 33 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation: Manually Creating Extensions 2.3 Phone Connection In this process the phone is connected to its power source and the ethernet LAN. As soon as the phone is powered up itwill start to request information. 1. Foll...

H323 Phone Install Page 34 15-601046 Issue 15b (16 July 2009) IP Office 4.2 2.4 Static Address Installation Static addressing is only necessary when a DHCP server is unavailable or not desired. For ease of maintenance andinstallation, it is strongly recommended that a DHCP server is installed and th...

H323 Phone Install Page 35 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation: Static Address Installation 2.5 Phone Registration For new phones and phones that have been reset , the phone will request an extension number. If auto-create is enabled the extension number used, if free, will...

H323 Phone Install Page 37 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation: Phone Security 2.8 Backup Restore 1600 Series H323 IP Telephones support using a HTTP server as the location to which they can backup and restore userspecific data. These options are used if the location of the...

H323 Phone Install Page 38 15-601046 Issue 15b (16 July 2009) IP Office 4.2 1600 Series Phone Backup File The following is an example of a backup/restore file for a 1600 Series phone user. ABKNAME001=Extn201ABKNUMBER001=201ABKNAME002=Extn201adABKNUMBER002=201ABKNAME003=Extn203ABKNUMBER003=203Redial=...

H323 Phone Install Page 39 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation: Backup Restore HTTP Server Configuration for Backup/Restore For IIS Web Servers Create a backup folder under the root directory of your web server. All backup files will be stored in that directory. For example...

H323 Phone Install Page 40 15-601046 Issue 15b (16 July 2009) IP Office 4.2 2.9 Listing Registered Phones Using TFTP, a list can be obtained from the IP Office system of all the registered RAS users which includes H323 IPphones. For example: Extn2602,2602,192.168.42.2,1720ains600,2600,192.168.42.10,...

H323 Phone Install Page 41 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Installation: Listing Registered Phones 2.10 Error Messages The 4600 Series H323 IP phones issue error messages in English only. · Checksum errorDownloaded application file was not downloaded or saved correctly. The phone au...

H323 Phone Install Page 43 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Other Installation Options Chapter 3.

H323 Phone Install Page 44 15-601046 Issue 15b (16 July 2009) IP Office 4.2 3. Other Installation Options 3.1 VPN Remote Phones Avaya IP Office VPNremote firmware can be used to connect IP phones at remote locations to the IP Office via IPSec VPNtunnels. IP Office 4.1 and higher supports this with s...

H323 Phone Install Page 45 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Other Installation Options: VPN Remote Phones Installation Documentation This document only covers notes and differences specific to installation of VPNremote phones with IP Office. Theinstallation and configuration of Avaya...

H323 Phone Install Page 46 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Configuring the IP Phone for VPNremote In addition, a VPN Phone Allowed checkbox option is present on the Extension | VoIP settings tab of IP extensions. Thischeckbox is used to indicate to the IP Office, which IP extensions...

H323 Phone Install Page 47 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Other Installation Options: VPN Remote Phones 3.2 VLAN and IP Phones This section describes the configuration of an VLAN networking infrastructure for use with Avaya IP Office and 4600Series IP Phones. In this example an HP ...

H323 Phone Install Page 48 15-601046 Issue 15b (16 July 2009) IP Office 4.2 VLAN and DHCP The use of VLAN has implications on DHCP if DHCP is being used for support of IP phones and or PC’s. The table belowdetails the available options when using a single port for PC and IP Phones on a VLAN enabled ...

H323 Phone Install Page 49 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Other Installation Options: VLAN and IP Phones Example setup - Overview The network is devised to allow the user PC to connect to the switch port of the IP Phone. A single cable then connectsPC and IP Phone to the Ethernet S...

H323 Phone Install Page 51 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Other Installation Options: VLAN and IP Phones Example System Overview IP Office ConfigurationThe table below details the configuration for IP Office. Additionalconfiguration is not required by IP Office in support 802.1 Tag...

H323 Phone Install Page 53 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Static Administration Options Chapter 4.

H323 Phone Install Page 54 15-601046 Issue 15b (16 July 2009) IP Office 4.2 4. Static Administration Options A number of settings can be altered through the phone after installation. · Values assigned through static administration override any set through the 46xxsettings.txt file. They willremain a...

H323 Phone Install Page 55 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Static Administration Options: 4.1 QOS Option Settings Administering QoS options is not mandatory, but it is highly recommended. Use the following procedure to set Quality ofService (QoS) options. 1. While the phone is on-ho...

H323 Phone Install Page 57 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Static Administration Options: View Details 4.4 Self-Test Procedure 1. To start the IP phone self-test procedures, press the following sequence: MUTE 8 3 7 8 # (MUTE T E S T #). The phone does the following: · Each column of...

H323 Phone Install Page 58 15-601046 Issue 15b (16 July 2009) IP Office 4.2 4.5 Resetting a Phone Resetting a Phone Resetting a phone clears the phones user settings but retains system settings such as the DHCP and file serveraddresses. 1. While the phone is on-hook and idle, press the following seq...

H323 Phone Install Page 59 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Static Administration Options: Resetting a Phone 4.6 Site Specific Option Number The Site Specific Option Number (SSON) is used by IP phones to request information from a DHCP server that isspecifically for the phones and no...

H323 Phone Install Page 60 15-601046 Issue 15b (16 July 2009) IP Office 4.2 4.7 Automatic Gain Control Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the calleris loud. AGC can be separately switched on or off for the phone handset, headse...

H323 Phone Install Page 63 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Restart Scenarios: 5.1 Boot File Needs Upgrading Having processed the upgrade script file, the software determines that the name of the boot code file in the phone doesnot match that in the upgrade script. The script specifi...

H323 Phone Install Page 65 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Infrared Dialling Chapter 6.

H323 Phone Install Page 67 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Infrared Dialling: 6.1 Enabling the IR Port By default, where fitted the IR port on H323 IP phones is enabled. If necessary, it can be disabled. 1. With the phone on-hook and idle, press MUTE 4 6 8 # (MUTE I N T #). PHY2= an...

H323 Phone Install Page 68 15-601046 Issue 15b (16 July 2009) IP Office 4.2 6.3 Beaming Files During a Call During a call between two IR enabled extensions on the same system, you can also beam files between IR devices ateach end. The types of file sendable and receivable will depend on those suppor...

H323 Phone Install Page 69 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Alternate DHCP Server Setup Chapter 7.

H323 Phone Install Page 70 15-601046 Issue 15b (16 July 2009) IP Office 4.2 7. Alternate DHCP Server Setup The recommended installation method for H323 IP phones uses a DHCP server. When 5 or less H323 IP phones are beingsupported, the DHCP can be performed by the IP Office Unit itself. However, if ...

H323 Phone Install Page 71 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Alternate DHCP Server Setup: 7.1 Using a Windows DHCP Server 1. Checking for DHCP 1. On the server, select Start | Program | Administrative Tools | Computer Management. 2. Under Services and Applications in the Computer Mana...

H323 Phone Install Page 73 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Alternate DHCP Server Setup: Using a Windows DHCP Server 2c. Adding a 176 Option 4600 and 5600 Series H323 IP phones use option 176 rather than option 242 as above. The option 176 can be setup to use the same HTTP file serve...

H323 Phone Install Page 74 15-601046 Issue 15b (16 July 2009) IP Office 4.2 7.2 Alternate Options In this document, all IP phone information is issued through the Scope and the Option 176 settings. Depending on theDHCP server, other options may have to be used within the scope. · Option 1 - Subnet m...

H323 Phone Install Page 76 15-601046 Issue 15b (16 July 2009) IP Office 4.2 8. WML Server Setup The 4610SW, 4620, 4620SW, 5610SW, 5620 and 5620 phones can act as WAP (Wireless Access Protocol) browsers. Thisallows them to view WML (Wireless Markup Language) pages. WML is a page coding language simil...

H323 Phone Install Page 77 15-601046 Issue 15b (16 July 2009) IP Office 4.2 WML Server Setup: 8.1 Testing 4620 WML Browsing Using Xitami 1. Introduction Xitami is a small and simple web server application. It is used here to configure one of our LAN PC's as a web server ableto provide .wml pages is ...

H323 Phone Install Page 78 15-601046 Issue 15b (16 July 2009) IP Office 4.2 4. Installing Sample WML Pages Download the sample pages from Avaya (see the link above). 1. On the web server PC, open the folder c:\Xitami\webpages. For Apache and IIS use the appropriate root folder. 2. Create a new sub-f...

H323 Phone Install Page 79 15-601046 Issue 15b (16 July 2009) IP Office 4.2 WML Server Setup: Testing 4620 WML Browsing Using Xitami 8.2 Setting the Home Page WAP capable H323 IP phones display a key option labeled Web when setup with a home page (press PHONE/EXIT if inany other menu). To access the...

H323 Phone Install Page 81 15-601046 Issue 15b (16 July 2009) IP Office 4.2 WML Server Setup: Microsoft IIS Web Server WML Configuration 8.5 Open URL Entry This document provides sample WML code on how to develop WML pages implementing a text box-based go to a URLfunction. This code allows a user to...

H323 Phone Install Page 83 15-601046 Issue 15b (16 July 2009) IP Office 4.2 Index Index 1 100Mbps Ethernet 5610Mbps 1510MBps Ethernet 561151C1 211151C1/1151C2 331151C2 211152A1 33150ms 161719,TFTPSRVR 71176 option 71192.168.202.x 47192.168.202.X VLANTEST 47192.168.42.200/4620/index.wml 79192.168.43....