AT&T ATT-EP5962 - Manual

Answering system function keys (see pages 28-37) ON/OFF LINE 1 ......Press to turn LINE 1 on or off. ON/OFF LINE 2 ......Press to turn LINE 2 on or off. RECORD ................Press to record a memo, phone conversation or outgoing announcement. DELETE ..................Press to delete messages. MAIL...

4 Getting Started Parts checklist Remember to save your sales receipt and original packaging in case you ever need toship your telephone for warranty service. Check to make sure the telephone packageincludes the following: VO LU ME SPEAK ER Telephone base Base handset Cordless handset Basepoweradapt...

5 Getting Started Before you begin About Caller Identification Caller ID with Call Waiting features inthis telephone let you see who’s callingbefore you answer the phone, evenwhen you’re on another call. Thesefeatures require services provided byyour local telephone company.Contact your telephone se...

6 Getting Started Telephone base installation (2-line jack) If you have a 2-line wall jack , install the base as shown below. Choose a location away from electronic equipment, such as personal computers, computer routers, tele-vision sets or microwave ovens. Avoid excessive heat, cold, dust or moist...

7 Getting Started Telephone base installation (separate line jacks) If you have separate wall jacks for each line, install the base as shown below. Choose a location away from electronic equipment, such as personal computers, com-puter routers, television sets or microwave ovens. Avoid excessive hea...

8 Getting Started LOW BATTERY Battery & charger installation Installation of Battery Pack in Handset Follow the steps below: 1. Remove the battery compartment cover by pressing on the indentation and sliding downward. Place the new battery pack in the handset with the positive and negativepoles ...

9 Getting Started Belt clip & accessories Install belt clip as shown below if desired.For hands-free telephone conversations, you can use any industry standard 2.5 mmheadset (purchased separately). For best results use an AT&T 2.5 mm headset. VO LU ME SPEAK ER Snap belt clip into notches ons...

10 Telephone Operation Basic handset operation Making and answering calls To answer an incoming call, press LINE 1 or LINE 2 . Press LINE 1 or LINE 2 to make a call on Line 1 or Line 2, then dial a number. Press OFF/CLEAR to hang up. To preview before dialing, enter digit(s) first, then press LINE 1...

11 Telephone Operation HANDSET2 2 BASE 0 HANDSET3 3 ^ V OK VO LU ME SPEAK ER Basic handset operation Hold During a conversation, select HOLD to place a call on hold. CALL ON HOLD will be displayed for 4 seconds and an H will appear in the upper left corner of the display. Press thecorresponding key ...

12 Telephone Operation Basic base operation Making and answering calls To answer a call, lift the corded handset, press SPEAK- ERPHONE , or press HEADSET (if a headset is connected). To make a call, lift the corded handset, press SPEAKER- PHONE or press HEADSET , then dial a number. You may choose a...

13 Telephone Operation HANDSET2 2 HANDSET1 1 HANDSET3 3 ^ V OK Basic base operation Hold During a conversation, select HOLD to place a call on hold. CALL ON HOLD will be displayed for 4 seconds and an H will appear in the upper left corner of the display. Press the corresponding key ( LINE 1 or LINE...

14 Telephone Operation Options while on calls-Handset and Base To adjust volume Press VOLUME button(s) on the handset or the base to adjust listening volume. On the base, each button pressraises or lowers the volume by one level. The handsetvolume button increases the volume. When it is at theloudes...

15 Telephone Operation Options while on calls-Handset and Base Switching between lines During a handset call, if you make or answer a call on another line, the line previously in use will be automati- cally placed on hold. You can press LINE 1 or LINE 2 at any time to switch to the call on the other...

16 Telephone Operation Intercom calls Intercom calls Press the INTERCOM button at a handset or at the base. Scroll down to highlight the desired handset or base, orhighlight GLOBAL PAGE to page all. Select OK to page. To answer an intercom page at the handset, press INTERCOM . At the base, lift the ...

17 Telephone Operation CONF MUTE HOLD DROP MUTE HOLD DROP LINE 2 DROP LINE 1 DROP BOTH LINES ^ V OK Conference calls 3-way conference calls You can use both outside lines at the same time to setup a three-way conference call.1 Make or answer a call.2 Select HOLD . 3 Make a call on the other line.4 W...

18 Telephone Operation Handset settings Ringers At this menu you can change ring volumes, or turn the ringers off. You can also select one of six ring melodies. You will hear an example of each ring volume level and ring type as you scroll through the choices. Settings are selectable for each line.F...

19 Telephone Operation Base settings Ringers At this menu you can change ring volumes, or turn theringers off. You can also select one of six ring melodies. Youwill hear an example of each ring volume level and ring typeas you scroll through the choices.Follow the menu instructions to select the vol...

20 Directories Directories Handset and Base directories There are separate directories in the handset and thebase. Each directory can store up to 50 entries. Each entrycan contain a number up to 32 digits and a name up to16 letters long. A convenient search feature can helpyou find and dial numbers ...

21 Directories 5551234 PAUSE SAVE MENU ENTRY HAS BEEN STORED! RDL CID MENU ENTER NAME PAT WILLIAMS CLR > SAVE Enter number, then select SAVE Enter name, then select SAVE New directory entries To enter a number When the phone is idle, use the dial pad to enter up to 32 digits. When the number is c...

22 Directories Directory search-Handset and Base Select MENU , then scroll to DIRECTORY . Select OK. You must use ^ or V to browse through the direc- tory, or search to find a specific entry. You can press CLEAR at any time to exit the directory. To browse through the directory To browse, use ^ or V...

23 Directories To dial, delete or change entries To dial a number When any directory entry is displayed: • Press LINE 1 or LINE 2 , or press SPEAKER on the handset. • Press LINE 1 or LINE 2 , or press SPEAKERPHONE , or lift the corded handset from the base, or press HEADSET if a headset is connected...

24 Caller ID Logs Caller ID Logs How Caller ID works If you subscribe to Caller ID service provided by yourlocal phone company, information about each caller willbe displayed after the first or second ring. Information about the last 50 incoming calls is stored in your call log. You can review the c...

25 Caller ID Logs To review your call log- Handset and Base To review your call log To view your Caller ID log select CID , the most recent call is displayed first. Use ^ or V to scroll through the list as shown at left. To return a call Press SPEAKER/SPEAKERPHONE or LINE 1 or LINE 2 to call the per...

26 Caller ID Logs To dial a call log entry-Handset and Base When any Caller ID screen is displayed on the handset,press SPEAKER or LINE 1 or LINE 2 to dial the number exactly as it appears on the screen.When any Caller ID screen is displayed on the base,press SPEAKERPHONE , or LINE 1 or LINE 2 , or ...

27 Caller ID Logs Messages with Caller ID-Handset and Base If a caller leaves a message, the Caller ID screen willdisplay LEFT A MESSAGE beneath the caller’s name. To hear the message, press 1 (or select MENU , high- light PLAY MESSAGE , then select OK ). To pause playback, press 5 (or select MENU ,...

28 Answering System Operation Answering SystemOperation Message capacity The answering system can record up to 99 messagesfor each line, depending on how long each message is.Individual messages can be up to 4 minutes long, buttotal maximum recording time for all messages is 25minutes. Messages will...

29 Answering System Operation Day and time announcements To set day and time Before playing each message, the answering systemannounces the day and time the message was received. Before using the answering system, you should followthe steps at left to set the day and time, so messagesare dated corre...

30 Answering System Operation Outgoing announcements Outgoing announcements are the messages callers hearwhen calls are answered by the answering system.The phone is pre-programmed with an announcementthat answers calls with “Hello. Please leave a message after the tone.” You can use this announceme...

31 Answering System Operation Message playback At the base, press a mailbox button to hear messages. At the handset, select MAILBOXES , then choose a mail- box. Messages are played back in order from newest to oldest.If you have new messages waiting, PLAY NEW MSG will appear in both handset and base...

32 Answering System Operation Answering mode In Answer + Record mode, callers are asked to leave amessage. In Answer Only mode, callers hear anannouncement but cannot leave messages. This optionis useful, for example, to notify callers that you will beaway for an extended period and request that the...

33 Answering System Operation Number of rings before answer At this menu you can select how the answering systemanswers incoming calls. Select or to highlight one of four options:• Answer calls after 2 rings. • Answer calls after 4 rings (default). • Answer calls after 6 rings. • Toll Saver (system ...

34 Answering System Operation Audible message alert At this menu you can choose whether you want to bealerted when you have new messages waiting. When the audible message alert is on, the telephonewill beep every 10 seconds to alert you when there arenew messages waiting.Select OFF or ON , then sele...

35 Answering System Operation Recording and playing memos and phone conversations Memos are messages you record yourself. They aresaved, played back and deleted exactly like incomingmessages. You can record a memo as a reminder toyourself, or leave a message for someone else if othersin your househo...

36 Answering System Operation Change security code You must enter a security code for remote access tothe answering system from another telephone. The security code is factory programmed to 5000 , but you should change it to a number known only to you.To change the code, follow the steps at left. Us...

37 Answering System Operation 1 Dial your telephone number from any touch-tone phone. 2 When system answers, enter 4-digit Remote Access Code (“5000” unless you have changed it). 3 Enter remote commands (see list at right). 4 Hang up to end call and save all undeleted messages. If you enter no comma...

38 Appendix Display screen status icons Status icons VO LU ME SPEAK ER 1-8 Line in use (line number shown in phone icon) Handset or Base using answering system (handset or base numberfollowed by “T”) Phone in use (intercom call); flashes when handset or base isbeing paged Battery power level (see be...

39 Appendix PHONE ON The handset or base is in use. DIRECTORY IS FULL You are saving to a full directory. MICROPHONE MUTED The call is on mute. HANDSFREE OFF Handset speaker is turned off.(handset only) LOW BATTERY The battery needs to be recharged.(handset only) Display screen messages-Handset and ...

40 Appendix “Beep” (Single beep) Handset registration or programmingcommand successfully completed. “Beeeeeeeeep” (1 long beep) Error tone (current operation has beenunsuccessful; try again). Alert tones and indicator lights “Beep-Beep-Beep-Beep-Beep” (5 quick beeps) Handset battery is low. Place ha...

41 Appendix Adding new handsets Your telephone can accommodate up to eight cordless handsets. You can add new hand-sets (AT&T model EP590-2 sold separately) at any time, but each must be registered withthe base before use.The handset provided with your EP5962 is automatically registered as Hands...

42 Appendix If you are replacing a handset on a system that has the maximum number of registeredhandsets (8) or wish to change the assigned handset number of your registered hand-set, you must first deregister all handsets and then re-register all handsets. NOTE: Use this option with EXTREME CAUTION...

43 Appendix Re-Registering a handset You can re-register handsets after deregistration from the base. Or you can re-registerhandsets to a new base unit if you have replaced your base unit for any reason.During re-registration, you must enter the 15-digit ID number of the telephone base.To find this ...

44 Appendix Charging a spare battery An optional spare battery (AT&T model 103, sold separately) can be kept charged inthe base for quick replacement when a handset battery becomes depleted and forpower failure operation.A spare battery requires at least 24 hours to reach full charge. Caution: O...

45 Appendix In case of difficulty If you have difficulty with your phone, please try the suggestions below. For CustomerService, visit our web site at www.telephones.att.com , or call 1-800-222–3111. Telephone does not work at all • Make sure the battery is installed and charged correctly (see page ...

47 Appendix A AC adapter, 6, 7 Access code, 36, 37 Adding new handsets, 41 Alert tones, 40 Answering calls, 10, 12 Answering system, 28 answer only, 32 audible message alert, 34 delete messages, 31 outgoing announcement, 30 memos, 35 play messages, 31, 37 recording phone conversations (2-way recordi...

49 Appendix Technical specifications RF Frequency Band 5744 MHz — 5825 MHz Base Unit Voltage(AC Voltage, 60Hz) 96 — 144 Vrms Base Unit Voltage(AC Adapter Output) 8 Vdc Handset Voltage 2-3 Vdc Channels 95 Channel Spacing 864 KHz Sensitivity -93 dBm Charger Voltage(AC AdapterOutput) 8 Vdc 91-000302-05...

50 Appendix Use the wallet card below to help you remember commands to control youranswering system from any touch tone telephone. Remote access wallet card Action Remote Command Voice help menu ................ 5 Play messages ........................ 1 + mailbox (all) 2 + mailbox (new) Repeat mess...