Apple LATE 2009 - Manual

Mac mini (Late 2009) Basics — Manual Updates 7 2009-11-03 Manual Updates Apple Technician Guide introduced 20 October 2009 Take Apart: New parts specific to the Late 2009 configurations: Top Housing, IR Board, Hard Drive Carrier, Hard Drive (Upper), Interconnect Board •

Mac mini (Late 2009) Basics — Overview 10 2009-11-03 Overview This manual covers two Mac mini products developed in Late 2009: Mac mini (Late 2009), shown on left • Mac mini Server (Late 2009), shown on right • Features Late 2009 Configurations Processor: 2.26GHz Intel Core 2 (Better), 2.53 GHz Inte...

Mac mini (Late 2009) Basics — Overview 11 2009-11-03 System Serial Number Location The product serial number and Ethernet ID are located on the bottom housing.

Mac mini (Late 2009) Basics — Overview 12 2009-11-03 Power Supply Serial Number Location Locate the power supply. 1. Look closely into the opening on the end of the power supply. The serial number is located 2. on the inside cavity of the power supply, where the plug inserts into the power supply.

© 2009 Apple Inc. All rights reserved.  Apple Technician Guide Troubleshooting Mac mini (Late 2009) Mac mini (Late 2009) and Mac mini Server (Late 2009)

Mac mini (Late 2009) General Troubleshooting — Apple Diagnostics 14 2009-11-03 General Troubleshooting Update System Software Important : Whenever possible before beginning troubleshooting, ensure the latest software and firmware updates have been applied. Apple Diagnostics Run diagnostics to determ...

Mac mini (Late 2009) General Troubleshooting — Block Diagram 15 2009-11-03 Block Diagram Refer to this diagram to see how modules are interrelated.

Mac mini (Late 2009) General Troubleshooting — Common Reset Procedures 16 2009-11-03 Common Reset Procedures When a reset procedure is required for troubleshooting, follow the applicable steps: Resetting the System Management Controller (SMC) To reset power management via the SMC chip: Unplug all ca...

Mac mini (Late 2009) General Troubleshooting — Common Reset Procedures 17 2009-11-03 Starting Up in Safe Mode A Safe Boot is a special way to start Mac OS X when troubleshooting. To start up into Safe Mode (Safe Boot), Make sure the computer is shut down. 1. Press the power button. 2. Immediately af...

Mac mini (Late 2009) Symptom Charts — Startup and Power 18 2009-11-03 Symptom Charts Follow the steps in the order indicated below. If an action resolves the issue, retest the system to verify. Note: A compilation of Quick Check tables is available at: http://service.info.apple.com/QRS/en/quickrefer...

Mac mini (Late 2009) Symptom Charts — Startup and Power 19 2009-11-03 Deep Dive Unlikely cause: speakers Check Result Action Code Power ON system. Verify if 1. there is any indication that the system has powered up (fan rotation, hard drive or optical drive noise, backlight turns on). Yes The sympto...

Mac mini (Late 2009) Symptom Charts — Startup and Power 20 2009-11-03 Won’t Start Up Quick Check Symptoms Quick Check Won’t Start Up No startup chime • Error tones during startup. • Grey screen with fan noise, or • other noise.Will not progress beyond • Apple logo or spinning gear. Isolate OS by sta...

Mac mini (Late 2009) Symptom Charts — Startup and Power 22 2009-11-03 Intermittent Shutdown Quick Check Symptoms Quick Check Intermittent Shutdown Powers off during startup. • Powers off during desktop use. • Computer restarts • spontaneously.Powers off when waking from • sleep. Isolate OS by starti...

Mac mini (Late 2009) Symptom Charts — Startup and Power 24 2009-11-03 Kernel Panic, System Crashes Quick Check Symptoms Quick Check Kernel Panic, System Crashes Kernel Panic on startup or • desktop use.System freeze during use. • System freeze upon wake from • sleep. Isolate OS by starting up system...

Mac mini (Late 2009) Symptom Charts — Startup and Power 26 2009-11-03 No Video Unlikely cause: hard drive, optical drive, speakers, camera, microphone Quick Check Symptoms Quick Check No Video No image. • Check display connections 1. Check connections for pin damage. 2. Reset SMC. 3. Go to Deep Dive...

Mac mini (Late 2009) Symptom Charts — Startup and Power 27 2009-11-03 Corrupted Video Unlikely cause: Adapter, hard drive, optical drive, fan, or speaker. Quick Check Symptoms Quick Check Corrupted Video Text and graphics appear fuzzy • Image corrupted • Set System Preferences/Display LCD panel to 1...

Mac mini (Late 2009) Symptom Charts — Startup and Power 34 2009-11-03 Uncategorized Symptoms Quick Check Symptoms Quick Check Uncategorized Symptoms Unable to locate appropriate • symptom code. Make sure system is plugged into a known-good 1. outlet.Listen for boot chime, fan, optical drive, or hard...

Mac mini (Late 2009) Symptom Charts — Communications 35 2009-11-03 Communications AirPort/Bluetooth Issues Note: If one antenna fails, all 3 antennas must be replaced because they are paired. Order kit 076-1337. Quick Check Symptoms Quick Check AirPort/Bluetooth Issues Unable to join networks or pai...

Mac mini (Late 2009) Symptom Charts — Communications 38 2009-11-03 AirPort/Bluetooth Card Kernel Panic Note: If one antenna fails, all 3 antennas must be replaced because they are paired. Order kit 076-1337. Quick Check Symptoms Quick Check AirPort/Bluetooth Card Kernel Panic Kernel Panic on startup...

Mac mini (Late 2009) Symptom Charts — Communications 39 2009-11-03 Ethernet Port/Device Issue Unlikely cause: Adapter, hard drive, optical drive, fan Quick Check Symptoms Quick Check Ethernet Port/Device Issue No Ethernet device present • Unable to access network • resourcesEthernet device shows no ...

Mac mini (Late 2009) Symptom Charts — Communications 41 2009-11-03 Wireless Input Device Doesn’t Pair Quick Check Symptoms Quick Check Wireless Input Device Doesn’t Pair Can’t get system to recognize • the Bluetooth keyboard or mouse Remove and reinstall the batteries for the device. 1. Check that d...

Mac mini (Late 2009) Symptom Charts — Communications 43 2009-11-03 Wireless Input Device Loses Connection Quick Check Symptoms Quick Check Wireless Input Device Loses Connection Wireless keyboard, mouse, or • other wireless input device loses connection. Remove and reinstall the batteries for the de...

Mac mini (Late 2009) Symptom Charts — Mass Storage 46 2009-11-03 Mass Storage Hard Drive Not Recognized Unlikely cause: AC adapter, fan, speaker. Quick Check Symptoms Quick Check Drive Not Recognized (H01) Drive No Boot (H02) Flashing Question Mark • Boots to Grey Screen • Boots to Blue Screen • Use...

Mac mini (Late 2009) Symptom Charts — Mass Storage 48 2009-11-03 Hard Drive Read/Write Error Unlikely cause: LCD panel, power supply, fans, speakers, camera, microphone Quick Check Symptoms Quick Check Drive Read/Write Error (H03) Drive Bad Sector/Defective (H05) Drive Formatting Issues (H07) Cannot...

Mac mini (Late 2009) Symptom Charts — Mass Storage 49 2009-11-03 Test with known good hard 6. drive. Verify that system boots successfully and that Disk utility ‘Verify’ function reports no errors. Yes Install user drive, go to step 8 No Interconnect board verified or replaced and known good Hard dr...

Mac mini (Late 2009) Symptom Charts — Mass Storage 52 2009-11-03 Uncategorized Symptom- Hard Drive Quick Check Symptoms Quick Check Uncategorized Symptom Unable to locate appropriate • symptom Start up the computer holding down the “D” key 1. on the keyboard to see if Apple Hardware Test on the hard...

Mac mini (Late 2009) Symptom Charts — Mass Storage 53 2009-11-03 Deep Dive-Uncategorized Symptoms Check Result Action Code Verify whether an existing 1. symptom chart applies to the issue reported by the customer. Yes Jump to appropriate symptom chart flow. No Document reported failure symptom and s...

Mac mini (Late 2009) Symptom Charts — Mass Storage 54 2009-11-03 Optical Drive Not Recognized (For systems with optical drives) Quick Check Symptoms Quick Check Drive Not Recognized/Mount (J05) Discs inject and eject, but do • not appear in Finder Use Apple System Profiler Serial-ATA section to 1. s...

Mac mini (Late 2009) Symptom Charts — Mass Storage 55 2009-11-03 Connect original optical drive 5. to known good interconnect board. Do both types of media reliably read now? Yes Interconnect board issue. Replace Interconnect board . Go to step 6 X03 No Replace optical drive. J03 Test read compatibl...

Mac mini (Late 2009) Symptom Charts — Mass Storage 57 2009-11-03 Optical Drive Read/Write Error Quick Check Symptoms Quick Check Drive Read/Write Data Error (J03) Errors when writing optical • media.Errors when reading optical • media.Hang when accessing or • preparing to write data. Test optical me...

Mac mini (Late 2009) Symptom Charts — Mass Storage 58 2009-11-03 Connect original optical drive 5. to known good interconnect board. Do both types of media reliably read now? Yes Interconnect board issue. Replace interconnect board. Go to step 6 X03 No Replace optical drive. J03 Test write data to c...

Mac mini (Late 2009) Symptom Charts — Mass Storage 59 2009-11-03 Connect known good optical 3. drive to Interconnect board. Do both types of media reliably read now? Yes Interconnect board connections on logic board good. Go to step 5 No Replace Interconnect board and test (X03). If issue persists, ...

Mac mini (Late 2009) Symptom Charts — Input/Output Devices 62 2009-11-03 Input/Output Devices Apple Remote Inoperable Unlikely cause: Adapter, fan, optical drive, hard drive Quick Check Symptoms Quick Check Apple Remote Inoperable Apple Remote doesn’t bring up • Front RowApple Remote doesn’t control...

Mac mini (Late 2009) Symptom Charts — Input/Output Devices 64 2009-11-03 Audio: Built-in Speaker Has Distorted Sound Quick Check Symptoms Quick Check Audio: Built-in Speakers Have Distorted Sound No audio from one or both • speakers.Audio from speakers distorted • Launch System Preferences and selec...

Mac mini (Late 2009) Symptom Charts — Input/Output Devices 67 2009-11-03 FireWire Devices Not Recognized Quick Check Symptoms Quick Check FireWire Devices Not Recognized FireWire external drive not • recognizedFireWire printer not recognized • For external FireWire drives, make sure any 1. external ...

Mac mini (Late 2009) Symptom Charts — Input/Output Devices 69 2009-11-03 USB Devices Not Recognized Quick Check Symptoms Quick Check USB Devices Not Recognized USB wired keyboard/mouse not • recognizedUSB external drive not • recognizedUSB printer not recognized • For printers and external USB drive...

Mac mini (Late 2009) Symptom Charts — Input/Output Devices 71 2009-11-03 Wired Keyboard Does Not Function Properly Quick Check Symptoms Quick Check Wired Keyboard Does Not Function Properly Some or all keys on the • keyboard don’t workEject key or Caps Lock key • doesn’t seem to workSome keys don’t ...

Mac mini (Late 2009) Symptom Charts — Input/Output Devices 73 2009-11-03 Keyboard: Specific Keys Do Not Respond Quick Check Symptoms Quick Check Keyboard: Specific Keys Do Not Respond One or more keys do not • respond when pressedKey sticks • Keycap missing • If wireless keyboard is being used verif...

Mac mini (Late 2009) Symptom Charts — Mechanical 76 2009-11-03 Mechanical Noise/Hum/Vibration Quick Check Symptoms Quick Check Noise/Hum/Vibration Buzzing noise • Rattling noise • Ticking noise • Squeaking noise • Verify that the vents on the bottom system are 1. free of dust and other obstructions ...

Mac mini (Late 2009) Symptom Charts — Mechanical 78 2009-11-03 System Runs Hot Quick Check Symptoms Quick Check System Runs Hot System feels very hot • Fan not operating • Fan running fast • System is noisy • Verify that the vents on the bottom are free of 1. dust and other obstructions that might i...

Mac mini (Late 2009) Symptom Charts — Mechanical 79 2009-11-03 Remove fan and rotate the 3. blades. Verify that fan blades spin smoothly without interference from fan housing and that the fan blades are all intact. Yes Fan reseated, blades rotate, noise gone. No Replace affected fan. P06 Physical Da...

Mac mini (Late 2009) Take Apart — General Information 81 2009-11-03 General Information General Tools The following tools are required to service the computer: ESD wriststrap and mat • Tweezers • Jeweler’s #0 Phillips screwdriver • Jeweler’s #1 Phillips screwdriver • Phillips #2 screwdriver • Black ...

Mac mini (Late 2009) Take Apart — General Information 82 2009-11-03 Logic Board EMI Clips Be careful not to damage the EMI clips on the underside of the logic board. Place the board on 1 the antistatic foam when the board is not in a system. Important 2 : Return the logic board to Apple service in t...

Mac mini (Late 2009) Take Apart — Top Housing 83 2009-11-03 First Steps Shut down the • computer. Place the computer on • a clean, flat surface. Tools Putty knife (922-6761) • ESD mat and wrist • strap Top Housing

Mac mini (Late 2009) Take Apart — Top Housing 84 2009-11-03 Removal Turn the computer 1 over. Insert the tool 2 (0.25 inch / 6.35 millimeters) into the gap. Pry the tool away 3 from the computer. Note : You will hear little cracking sounds as the latches release and the bottom separates from the top...

Mac mini (Late 2009) Take Apart — Top Housing 85 2009-11-03 Reassembly Align rear I/O panel 1 with top housing. Make sure the white 2 latches are tucked inside bottom housing as you press the top and bottom together. Squeeze until there 3 are no visible gaps.

Mac mini (Late 2009) Take Apart — Internal Frame 89 2009-11-03 First Steps Remove: Top housin • g Tools Phillips #0 screwdriver • Black stick • Internal Frame

Mac mini (Late 2009) Take Apart — Antennas 95 2009-11-03 First Steps Remove: Top housin • g Important : If one antenna fails, all 3 antennas must be replaced because they are paired. Order kit 076-1352 for Mac mini (Late 2009) configurations. Tools Phillips #0 screwdriver • Black stick • Antennas

Mac mini (Late 2009) Take Apart — Memory 100 2009-11-03 First Steps Remove: Top housin • g I • nternal frame Tools Black stick • Memory

Mac mini (Late 2009) Take Apart — Audio Board 102 2009-11-03 First Steps Remove: Top housin • g Tools Phillips #0 screwdriver • Black stick • Audio Board

Mac mini (Late 2009) Take Apart — AirPort/Bluetooth Combo Card 106 2009-11-03 First Steps Remove: Top housin • g Internal fram • e Important: Leave antennas connected to the AirPort/Bluetooth card unless you are replacing the antennas or the AirPort/Bluetooth card. Tools Phillips #0 screwdriver • Ai...

Mac mini (Late 2009) Take Apart — IR Board and Cable 108 2009-11-03 First Steps Remove: Top housin • g Internal fram • e Tools Phillips #0 screwdriver • Black stick • IR Board and Cable

Mac mini (Late 2009) Take Apart — Optical Drive 121 2009-11-03 First Steps Remove: Top housin • g Internal fram • e Tools Phillips #0 screwdriver • Black stick • Optical Drive

Mac mini (Late 2009) Take Apart — Fan 124 2009-11-03 First Steps Remove: Top housin • g Internal fram • e Tools Phillips #0 screwdriver • Black stick • Fan

Mac mini (Late 2009) Take Apart — Interconnect Board 127 2009-11-03 First Steps Remove: Top housin • g Internal fram • e Tools Phillips #0 screwdriver • Black stick • Interconnect Board

Mac mini (Late 2009) Take Apart — Battery 131 2009-11-03 First Steps Remove: Top housin • g Internal fram • e Tools Black stick • Battery

Mac mini (Late 2009) Take Apart — Speaker 133 2009-11-03 First Steps Remove: Top housin • g Internal fram • e Tools Phillips #0 screwdriver • Black stick • Speaker

Mac mini (Late 2009) Take Apart — Logic Board 136 2009-11-03 First Steps Remove: Top housin • g Internal fram • e Tools Torx T10 screwdriver • Black stick • Logic Board

Mac mini (Late 2009) Take Apart — Bottom Housing 141 2009-11-03 First Steps Top housin • g Internal fram • e Audio board • Logic Boar • d Tools No tools are required for this procedure. With all other modules removed or transferred, the bottom housing is the remaining assembly. Bottom Housing

Mac mini (Late 2009) Exploded View 143 2008-08-27 Exploded View Battery 922-8802 IR Board/Cable 922-8805 922-9113 * Logic Board 661-5290, 2.26 GHz 661-5291, 2.53 GHz 661-5389, 2.66 GHz Audio Board 922-8803 Internal Frame 922-8811 Audio Board Flex Cable 922-8809 Speaker Kit 076-1328 Interconnect Boar...

Mac mini (Late 2009) Screw Chart 144 2008-08-27 Screw Chart Note: Screws are not to scale. 922-6680 #0 Phillips - Optical drive (4) - Interconnect board (2) - AirPort/Bluetooth card (3) 922-8822 #1 Phillips - Hard drive (4) 922-7325 #0 Phillips - Logic board (3) - Audio board (1) 922-7324, 8mm #1 Ph...

Mac mini (Late 2009) Internal Views 145 2008-08-27 Internal Views Front View Speaker, optical drive, batery, IR board, power-on LED Side View 1 AirPort antenna, optical drive, internal frame

Mac mini (Late 2009) Internal Views 146 2008-08-27 Side View 2 AirPort antenna, Bluetooth antenna, audio board, internal frame Mac mini w/Optical

Mac mini (Late 2009) Internal Views 147 2008-08-27 Mac mini Server w/Dual Hard Drives

Mac mini (Late 2009) Internal Views 148 2008-08-27 Port View A = Power-on button B = AC inlet C = Gigabit Ethernet D = FireWire 800 E = Mini-DVI port F = Mini DisplayPortG = USB 2.0 portsH = Kensington LockI = Audio line out J = Audio line in