Page 3 - Contact Information; Product Liability
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 3 OF 112 1st Edition (September 25, 2012) © Copyright 2012 Aastra USA Inc. All rights reserved. Information in this manual may change with product ...
Page 4 - Software License Agreement
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 4 OF 112 Software License Agreement Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-...
Page 5 - Warranty Repair Service
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 5 OF 112 of telephones used or bought for use primarily for personal, family or household purposes. This warranty sets forth the entire liability a...
Page 7 - Table of Contents
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 7 OF 112 Table of Contents 1st Edition (September 25, 2012) ..........................................................................................
Page 11 - Table of Figures
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 11 OF 112 Table of Figures Figure 1 6737i IP Phone ...................................................................................................
Page 13 - About this Publication; Overview; Term
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 13 OF 112 1 About this Publication 1.1 Overview This guide explains how to use the features of your new 6737i IP phone. The features assigned to yo...
Page 14 - References; Title
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 14 OF 112 1.5 References The following publications provide additional information for the 6737i IP phone. Title Description Aastra Model 6737i Ins...
Page 15 - Introduction
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 15 OF 112 2 Introduction 2.1 Overview The 6737i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 67...
Page 16 - Phone Features
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 16 OF 112 2.2.1 Phone Features 11 line graphical LCD screen (144 x 128 pixels) with white backlight Built-in-two-port, 10/100/1000 Gigabet Ethe...
Page 17 - Headset/Handset Connection; Handset
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 17 OF 112 2.3 Headset/Handset Connection 2.3.1 Handset Turn the phone over and locate the handset jack marked . Insert one end of handset cord into...
Page 19 - Getting Started; Installation and Setup; Startup Sequence; Configuration and Updates
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 19 OF 112 3 Getting Started 3.1 Installation and Setup If your system administrator has not already set up your 6737i, please refer to the Aastra M...
Page 20 - Language Packs
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 20 OF 112 Updating Config 45% Checking for Firmware... Do not unplug the phone! 50% Do not unplug or remove power from the phone while it is restar...
Page 21 - Configuration Complete; Idle Screen; Incomplete Configuration
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 21 OF 112 3.2.3 Configuration Complete When the configuration update is complete, the phone displays the following screens: Network 80% DSP 92% SIP...
Page 22 - No Service Message; Network Disconnected Message; Key Description
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 22 OF 112 3.2.6 No Service Message See Appendix C, No Service for information. 3.2.7 Network Disconnected Message See Appendix C, Network Disconnec...
Page 24 - Features
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 24 OF 112 3.5 Features Because Clearspan features are available by license only, you may not have access to all of them. The keys are configured by...
Page 26 - Clearspan Feature Access Codes; Softkey Display; Bottom Softkey Display
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 26 OF 112 Feature Description Push to Talk (Intercom) Allows you to call another station, where the system requests that the destination station au...
Page 27 - “State-based” Softkey Display
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 27 OF 112 Main Idle Screen: Second Screen: 5 softkeys display along with the More softkey indicating there are more keys to see. When you use the M...
Page 28 - Line Appearance Keys
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 28 OF 112 The following example shows how the screen changes from the idle state to the connected state. Idle Screen Connected State Screen Connect...
Page 29 - Softkey Line Appearance Status Icons; Line Status Lamps
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 29 OF 112 3.10.1 Softkey Line Appearance Status Icons Softkey Line Appearance Status Icons Activity Icon Description Idle There is no call activity...
Page 30 - Message Waiting Indicator Lamp
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 30 OF 112 3.14 Message Waiting Indicator Lamp The Message Waiting Indicator (MWI) lamp is located at the top right of the phone. MWI LED Status Des...
Page 33 - Customize your Phone; Options List
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 33 OF 112 4 Customize your Phone You can customize your phone using the Phone User Interface (UI) and the Options List. 4.1 Options List The Option...
Page 34 - Access the Options List
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 34 OF 112 Menu Item Number Main Menu Options Sub-menu Item Number Sub-menu Options Description 5 Copyright Displays the Copyright information for t...
Page 35 - Call Forward Menu
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 35 OF 112 Cancel changes: 1. Press the Cancel softkey. Or Press until the main screen displays. Or Press the Goodbye key. The idle screen dis...
Page 37 - Preferences Menu; Tones
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 37 OF 112 4.1.3 Preferences Menu 4.1.3.1 Tones Step Action Result Ring Tone: Sets ring tone. Select from 5 different ring tones or choose silent ri...
Page 38 - Display
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 38 OF 112 Tone Sets: Provides country-specific tone set options for call progress tones. (The US tone set is the default.) 1. Go to Options > Pr...
Page 41 - Speed Dial Edit; Live Dialpad
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 41 OF 112 2. Press the Advanced softkey. The Backlight On Time screen displays. 10 seconds is the default timer. Backlight On Time 600 Backspace En...
Page 42 - Set Audio
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 42 OF 112 Step Action Result 2. Press Select or . The Live Dialpad screen shows current status. The default is ON. Live Dialpad Done Cancel Off On ...
Page 43 - Set the Audio Option and Headset Volume
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 43 OF 112 4.1.7.1 Set the Audio Option and Headset Volume Step Action Result 1. Go to Options > Preferences > Set Audio . The Set Audio scree...
Page 45 - Time and Date; Time Server
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 45 OF 112 Step Action Result 4. Press Done . DHSG is now on. 4.1.8 Time and Date This option sets the date and time on the phone, but can be overwr...
Page 48 - Language; Step
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 48 OF 112 Step Action 4. Press AM/PM to toggle between AM and PM. 5. Press Done . Set Date : Displays the network date if the Time Server option is...
Page 51 - Password
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 51 OF 112 Step Action Result 2. Press Select or . The Error Messages screen displays. Done Error Messages No Error Messages More Spd 100 Callers Se...
Page 52 - Admin Menu
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 52 OF 112 Step Action Result 2. Press Select or . The Current Password screen displays. Current Password Backspace Quit Cancel More Spd 100 Callers...
Page 53 - Phone Lock
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 53 OF 112 Step Action Result 1. Go to Options > Restart Phone . 2. Press Select or . The Restart screen displays. Are you sure you wantto restar...
Page 55 - Call Handling; Place a Call
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 55 OF 112 5 Call Handling 5.1 Place a Call You can place a call using one of the following methods. If you are unable to make calls within certain ...
Page 56 - Receive a Call; Answer an Incoming Call
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 56 OF 112 5.2 Receive a Call When a call rings in at your phone, the inbound call screen displays, the line appearance lamp flashes, and the MWI la...
Page 57 - Ignore a Call; Connected Call Display Details
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 57 OF 112 5.3 Ignore a Call Step Action Result 1. While the phone is ringing: Press Ignore . The call will forward to your pre-defined call forward...
Page 58 - Lock Symbol; Calls on Hold; Callers List and Redial List; Handle Calls Using the Speaker
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 58 OF 112 5.4.2 Lock Symbol The lock symbol indicates your call is secure within the phone system. Drop Xfer Conf L1 John Smith More Spd 100 Caller...
Page 59 - Handle Calls Using a Headset; End a Call
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 59 OF 112 Switch between the speaker and handset in speaker audio mode: 1. Lift the handset to go back to the handset. Press the Speaker key to...
Page 61 - or; Place a Call on Hold
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 61 OF 112 6 Phone Features 6.1 Hold You cannot place a call on hold or retrieve a call on hold if you are viewing the Redial List or Callers List...
Page 62 - Retrieve a Held Call; Automatic Hold
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 62 OF 112 6.1.2 Retrieve a Held Call Only the phone that placed the call on hold can retrieve the call on hold, unless the held call is on a direct...
Page 63 - Do Not Disturb
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 63 OF 112 6.2 Do Not Disturb The Do Not Disturb (DND) feature allows you to block incoming calls. When DND is activated, an incoming call does not ...
Page 67 - The originating party is on hold.
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 67 OF 112 Step Action Result 5. Press the Conf softkey again. The conference is established. A list of the other two parties in the conference ...
Page 68 - Park and Pickup
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 68 OF 112 Leave the conference: 1. Press the Leave softkey. The other parties remain connected. L1 John Smith Drop More More Spd 100 Callers Weathe...
Page 69 - Or
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 69 OF 112 Step Action Result 2. Dial the number where you want to park the call plus the key. Or Dial to park the call against your number. If ...
Page 70 - Call Return
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 70 OF 112 Step Action Result Activate: 1. Press the appropriate Call Forwarding activation key. Or Dial the appropriate activation feature acce...
Page 71 - Directed Call Pickup; Directed Call Pickup Feature Interactions
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 71 OF 112 Step Action Result If one party hangs up while the other party is held or waiting, your phone rings. 1. Answer the call. You are reconnec...
Page 72 - Directed Call Pickup with Barge-In
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 72 OF 112 6.9 Directed Call Pickup with Barge-In Directed Call Pickup with Barge-in functions the same as Directed Call Pickup and allows you to pi...
Page 73 - Intercom; Outgoing Intercom; Stuttered Dial Tone
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 73 OF 112 6.12 Intercom 6.12.1 Outgoing Intercom You can use the Intercom key to automatically connect to a remote extension. This feature is enabl...
Page 74 - Voicemail List
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 74 OF 112 More Spd 100 Callers Weather Services DND Services 1.Callers List 2.Voice Mail Select Quit 3.Fox News 4.CNN Figure 7 Services Key 6.15 Vo...
Page 75 - Edit a Speed Dial Key using the Options List
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 75 OF 112 6.16.1 Edit a Speed Dial Key using the Options List You can edit a pre-assigned Speed Dial key using the Options List. Step Action Result...
Page 77 - Add a new Speeddial Key (Press and Hold)
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 77 OF 112 Step Action Result The Remove softkey: You can delete the entire key by using the Remove softkey. The key is reset to the type “ None ”. ...
Page 78 - Speed Dial 8
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 78 OF 112 Step Action Result 4. In the Line field: Select a line to apply to the Speeddial key. This is the line that the phone opens to dial the n...
Page 84 - Shared Call Appearance Call Retrieve
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 84 OF 112 The Speeddial/Xfer key has the following capabilities: Function Description Speeddial/Xfer and Speeddial Pressing the Speeddial/Xfer key ...
Page 85 - Keys States and LED Behavior; Line Keys and Idle Screens
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 85 OF 112 Figure 8 SCA Bridging Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pick up the same call by pressing ...
Page 86 - Softkey Line Keys; XML Keys
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 86 OF 112 6.21.1.2 Softkey Line Keys State Call Icon Call LED Non-Call Icon Non-Call LED Idle Small circle None Small circle None Seized N/A NA Sol...
Page 89 - Callers List Display
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 89 OF 112 7 Callers List and Redial List 7.1 Callers List The Callers List is a stored log of incoming calls containing up to 200 entries. The Call...
Page 91 - Missed Calls Indicator; View Missed Calls; Delete Entries in the Callers List
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 91 OF 112 7.1.3 Missed Calls Indicator The 6737 i displays the “<Number of> Missed Calls” in the idle state screen display. This display alte...
Page 92 - Exit the Callers List; Last Number Redial
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 92 OF 112 Step Action Result 3. Press Delete to delete one entry. Or Press Delete All to delete all entries in the list. There is no confirmati...
Page 95 - Appendix A - Optional Expansion Modules; Expansion Modules
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 95 OF 112 Appendix A - Optional Expansion Modules Expansion Modules The 6737i IP Phone offers optional M670i and M675i Expansion Modules that attac...
Page 96 - Using the Expansion Modules; M670i Expansion Module; M675i Expansion Module
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 96 OF 112 M675i The M675i provides 10 softkeys in each column (totaling 20 keys) on the keypad. The M675i also provides 3 keys at the bottom left o...
Page 99 - Appendix B – Clearspan Feature Access Codes
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 99 OF 112 Appendix B – Clearspan Feature Access Codes Feature Access Codes (FACs) can be set up as Speed Dial numbers and assigned to keys, or dial...
Page 107 - Appendix C - Troubleshooting
___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 107 OF 112 Appendix C - Troubleshooting The following are common problems associated with the phone and possible solutions. Problem Possible Soluti...
Page 109 - Index
___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 109 OF 112 Index A administrator menu ................................................... 34, 52 answer call .........................................
