Yamaha NS IC400 - Installation Manual

NON-FIELD-SERVICEABLE PRODUCT SERVICE / EXCHANGE REQUEST INSTRUCTIONS

By their nature, certain types of products are considered non -field-serviceable (NFS). For certain NFS products,
YAMAHA offers an NFS Service/Exchange program to provide in-warranty service and an accommodation
program for those same products which are outside of the Yamaha Limited Warranty.

THE NFS SERVICE/EXCHANGE PROGRAM is available only to consumers within the USA who purchased
their YAMAHA products from authorized YAMAHA Home Audio dealers within the USA.

To determine which product is eligible for the YAMAHA NFS Service/Exchange program, what needs to be sent to

YAMAHA, etc., please refer to the notes below:

CAUTION: DO NOT SEND BACK PRODUCT THAT IS NOT AN ITEM LISTED BELOW. TO DO SO WILL
CAUSE UNECESSARY DELAYS IN RETURING YOUR UNREPAIRED PRODUCT BACK TO YOU.

IM PORT ANT NOTES:

1. REMOTE CONTROL TRANSM ITTERS

– ALW AYS INSTALL NEW BATTERIES AND PRESS THE RESET

BUTTON BEFORE ASSUMING A REMOTE CONTROL TRANSMITTER IS DEFECTIVE. (The reset function is not
available on som e m odels.) You are subject to a servic e charge if you return a Remote Control Transm itter to
YAMAHA that is dead or locked up from nothing m ore than weak batteries or operator error. Failures caused by
accident or abuse are not eligible for Lim ited W arranty service or exchange; however, we do offer a non-warranty
accommodation replacem ent program . If your NFS product is eligible for warrant y consideration, a cop y of the
purchase receipt m ust be enclosed.

If you have a defective remote control, please send the following items to us:
A. Your defective remote control

B. A copy of your sales receipt from an authorized Yamaha dealer.
C. A completed SERVICE/EXCH ANGE REQUEST FORM .

2. NON-FIELD-SERVICEABLE LOUDSPEAKERS

– VERIFY THAT THE SPEAKER IS DEFECTIVE BY CHECKING

THE SPEAKER W IRING, AND USING A DIFFERENT SPEAKER. SOMETIMES IT IS THE W IRING OR
AMPLIFIER CAUSING THE PROBLEM. Failures caused by accident or abuse are not eligible for Lim ited W arranty
service or exchange; however, we do offer a non-warranty accommodation replacem ent program . If your NFS
product is eligible for warranty consideration, a cop y of the purchase receipt m ust be enclosed.

If you have a defective NFS speaker, please follow these instructions:

A. Carefully remove the speaker grill cloth from the front of the speaker.

B. Carefully remove the serial number sticker from the back of the speaker.
C. Complete the SERVICE/EXCH ANGE REQUEST FORM .

D. M ail items A, B, & C along with a copy of your sales receipt from an authorized dealer to the address on

the SERVICE/EXCH ANGE REQUEST FORM

3. NON-FIELD SERVICEABLE POWERED SUBWOOFERS

– Failures caused by accident or abuse are not eligible

for Lim ited W arranty service or exchange; however, we do offer a non-warrant y accommodation replacem ent
program . If your NFS product is eligible for warrant y consideration, a cop y of the purchase receipt m ust be
enclosed.

If you have a defective powered subwoofer model that is on the list as being NFS, please follow these
instructions:

A. Unplug the unit, and then carefully cut the power cord less than

1” from the rear of the subwoofer.

B. Carefully remove the serial number label from the rear of the subwoofer.
C. Complete the SERVICE/EXCH ANGE REQUEST FORM .

D. M ail items A, B, & C along with a copy of your sales receipt from an authorized dealer to the address on

the SERVICE/EXCH ANGE REQUEST FORM

4. Other NFS products:

If you have other NFS products that is defective, please send the following items to us:
A. Your defective unit.

B. All included accessories.

C. A copy of your sales receipt from an authorized Yamaha dealer.
D. A completed SERVICE/EXCH ANGE REQUEST FORM

A LIST OF NON FIELD SERVICEABLE SPEAKERS IS INCLUDED.

M AKE SURE YOUR M ODEL NUM BER IS ON THIS LIST!!