Yamaha NS AW350 - Installation Manual

NON-FIELD-SERVICEABLE PRODUCT

EXCHANGE REQUEST INSTRUCTIONS

By their nature, certain types of products are considered non-field-serviceable (NFS). For certain NFS
products, YAMAHA offers an NFS Service/Exchange program to provide in-warranty service and an
accommodation program for those same products which are outside of the Yamaha Limited Warranty.

THE NFS SERVICE/EXCHANGE PROGRAM is available only to consumers within the USA who
purchased their YAMAHA products from authorized YAMAHA Home Audio dealers within the USA.

To determine which product is eligible for the YAMAHA NFS Service/Exchange program, what needs to
be sent to YAMAHA, etc., please refer to the notes below:

CAUTION: DO NOT SEND BACK PRODUCT THAT IS NOT AN ITEM LISTED BELOW. TO DO SO WILL
CAUSE UNECESSARY DELAYS IN RETURING YOUR UNREPAIRED PRODUCT BACK TO YOU

IMPORTANT NOTES:

1. REMOTE CONTROL TRANSMITTERS

– ALWAYS INSTALL NEW BATTERIES AND PRESS THE

RESET BUTTON BEFORE ASSUMING A REMOTE CONTROL TRANSMITTER IS DEFECTIVE.
(The reset function is not available on some models.) You are subject to a service charge if you return
a Remote Control Transmitter to YAMAHA that is dead or locked up from nothing more than weak
batteries or operator error. Failures caused by accident or abuse are not eligible for Limited Warranty
service or exchange; however, we do offer a non-warranty accommodation replacement program. If
your NFS product is eligible for warranty consideration, a copy of the purchase receipt must be
enclosed.

If you have a defective remote control, please send the following items to us:
A. Your defective remote control
B. A copy of your sales receipt from an authorized Yamaha dealer.
C. A completed SERVICE/EXCHANGE REQUEST FORM.

2.

NON-FIELD-SERVICEABLE LOUDSPEAKERS

– VERIFY THAT THE SPEAKER IS DEFECTIVE

BY CHECKING THE SPEAKER WIRING, AND USING A DIFFERENT SPEAKER. SOMETIMES IT
IS THE WIRING OR AMPLIFIER CAUSING THE PROBLEM.
Failures caused by accident or abuse are not eligible for Limited Warranty service or exchange;
however, we do offer a non-warranty accommodation replacement program. If your NFS product is
eligible for warranty consideration, a copy of the purchase receipt must be enclosed.

If you have a defective NFS speaker, please follow these instructions:
A. Carefully remove the speaker grill cloth from the front of the speaker.
B. Carefully remove the serial number sticker from the back of the speaker.
C. Complete the SERVICE/EXCHANGE REQUEST FORM.
D. Mail items A, B, & C along with a copy of your sales receipt from an authorized dealer
to the address on the SERVICE/EXCHANGE REQUEST FORM

3.

NON-FIELD SERVICEABLE POWERED SUBWOOFERS

Failures caused by accident or abuse are not eligible for Limited Warranty service or exchange;
however, we do offer a non-warranty accommodation replacement program. If your NFS product is
eligible for warranty consideration, a copy of the purchase receipt must be enclosed.

If you have a defective powered subwoofer model that is on the list as being NFS, please
follow these instructions:
A. Carefully cut the power cord less than 1” from the rear of the subwoofer.
B. Carefully remove the serial number label from the rear of the subwoofer.
C. Complete the SERVICE/EXCHANGE REQUEST FORM.
D. Mail items A, B, & C along with a copy of your sales receipt from an authorized dealer
to the address on the SERVICE/EXCHANGE REQUEST FORM

A LIST OF NON FIELD SERVICEABLE SPEAKERS IS INCLUDED

MAKE SURE YOUR MODEL NUMBER IS ON THIS LIST!!