Page 3 - Setup and User Guide
Page 4 - Document Information
Copyright Copyright ©1999-2008 Thomson. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Thomson. The content of this document is furnished for informational use only, may be subject to change wi...
Page 5 - Contents
E-DOC-CTC-20080421-0010 v1.0 i Contents About this Setup and User Guide ............................................. 1 1 Installation.................................................................................... 3 1.1 Preliminary Steps ............................................................
Page 6 - ii
E-DOC-CTC-20080421-0010 v1.0 ii Contents 5.7 Viewing Telephony Statistics ....................................................................... 40 6 Getting the Most Out of Your Thomson Gateway ................. 41 6.1 Sharing Content on your Network ..................................................
Page 7 - Used Symbols; Sample text; Documentation and software updates
E-DOC-CTC-20080421-0010 v1.0 1 About this Setup and User Guide About this Setup and User Guide Used Symbols Terminology Generally, the THOMSON TG784 will be referred to as Thomson Gateway in this Setup and User Guide. Typographical Conventions Following typographical convention is used throughout th...
Page 8 - About this Setup and User Guide
E-DOC-CTC-20080421-0010 v1.0 2 About this Setup and User Guide
Page 9 - Introduction
E-DOC-CTC-20080421-0010 v1.0 3 1 Installation 1 Installation Introduction In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet.
Page 10 - Computer requirements
E-DOC-CTC-20080421-0010 v1.0 4 1 Installation 1.1 Preliminary Steps DSL service (only if you are using your Thomson Gateway as Internet Gateway) The DSL service must be up and running on your telephone line. If both conventional telephone and DSL service are simultaneously available from the same co...
Page 11 - Installation methods; Guided Installation
E-DOC-CTC-20080421-0010 v1.0 5 1 Installation 1.2 Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway: Guided Installation Manual Installation Guided Installation How it works The Setup wizard included on the CD will guide you through all configuration ...
Page 12 - In case of problems; Starting the wizard; Menu; Finish
E-DOC-CTC-20080421-0010 v1.0 6 1 Installation 1.2.1 Guided Installation Connecting devices: wait! Do not plug in any cables or connect any devices until you are prompted to do so by the wizard. In case of problems If you encounter problems during this installation please refer to “8.1 Setup wizard T...
Page 13 - Installation; CD menu
E-DOC-CTC-20080421-0010 v1.0 7 1 Installation CD menu On the CD Menu , click: Initial Setup to connect your computer to the Thomson Gateway and configure it. Reconfigure my Thomson Gateway to reconfigure your Thomson Gateway. Setup my computer to connect your computer to the Thomson Gateway network....
Page 14 - Procedure; Connect the cables; Configure the Thomson Gateway; Thomson Gateway
E-DOC-CTC-20080421-0010 v1.0 8 1 Installation 1.2.2 Manual Installation Procedure Proceed as follows: 1 Connect the cables 2 Configure the Thomson Gateway Connect the cables Proceed as follows: 1 Connect your computer to the Thomson Gateway as described in “3 Adding a New Computer to your Network” o...
Page 15 - In this chapter; Topic
E-DOC-CTC-20080421-0010 v1.0 9 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter Topic Page Thomson Gateway LED Behaviour 10 Thomson Gateway Web Interface 15 Backing Up/Restoring your Configuration 18
Page 16 - Content
E-DOC-CTC-20080421-0010 v1.0 10 2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Content This chapter describes the behaviour of: Status LEDs WPS Button LED Ethernet LEDs
Page 18 - Thomson Gateway Basics; Broadband LED
E-DOC-CTC-20080421-0010 v1.0 12 2 Thomson Gateway Basics Broadband LED Internet LED Phone LED Colour State Description Green Blinking Pending DSL line synchronisation Solid on DSL line synchronised Off No DSL line Colour State Description Green Blinking Internet activity Solid on Internet connectivi...
Page 19 - WPS LED; Colour
E-DOC-CTC-20080421-0010 v1.0 13 2 Thomson Gateway Basics 2.1.2 WPS Button LED Introduction The WPS button allows you to add new wireless clients to your network. For more information, see Connecting Your Wireless Client via WPS . WPS LED Colour State Description Green Solid On Client successfully re...
Page 20 - Ethernet LED; LED Status
E-DOC-CTC-20080421-0010 v1.0 14 2 Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity). LED Status Description Off No connection on this port Solid on Ethernet link up Blinking Data is flowing from/to this port
Page 21 - Requirements; OK
E-DOC-CTC-20080421-0010 v1.0 15 2 Thomson Gateway Basics 2.2 Thomson Gateway Web Interface Introduction The Thomson Gateway Web Interface allows you to configure your Thomson Gateway using your web browser. Requirements Javascript must be enabled on your browser. For more information, consult the he...
Page 22 - Components; Label
E-DOC-CTC-20080421-0010 v1.0 16 2 Thomson Gateway Basics Components All the pages contain following components: Menu The menu consists of the following menu items: Home: Allows you to go back to the home page. Thomson Gateway : Provides basic information on the Thomson Gateway. Broadband Connection ...
Page 23 - Pick a task
E-DOC-CTC-20080421-0010 v1.0 17 2 Thomson Gateway Basics Language bar The language bar allows you to change the language of the Thomson Gateway Web interface. Location bar The location bar allows you to view the current position in the Thomson Gateway Web interface. Login section In this section you...
Page 24 - Restoring your configuration
E-DOC-CTC-20080421-0010 v1.0 18 2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it may be a good idea to backup your configuration for later use. This way you can always return to your working configuratio...
Page 25 - Next; Manual Installation
E-DOC-CTC-20080421-0010 v1.0 19 3 Adding a New Computer to your Network 3 Adding a New Computer to your Network Guided Installation If you configured your Thomson Gateway using the Guided Installation , use the same procedure on the computer that you want to add. At a specific point in the installat...
Page 26 - Ethernet cable
E-DOC-CTC-20080421-0010 v1.0 20 3 Adding a New Computer to your Network 3.1 Connecting a Computer Using the Ethernet Cable Requirements Your computer must have a free Ethernet port. Your computer must be configured to obtain an IP address automatically. This is the default setting. Ethernet cable In...
Page 28 - WPS; The WPS button LED is solid green
E-DOC-CTC-20080421-0010 v1.0 22 4 Wireless 4.1 Connecting Your Wireless Client via WPS WPS Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your network in a swift and easy way, without the need to enter all of your wireless settings (SSID, encryption,...). Requirements Your wir...
Page 29 - Wireless; Troubleshooting
E-DOC-CTC-20080421-0010 v1.0 23 4 Wireless Make sure that the WLAN LED is blinking amber when you start WPS on your wireless client. If you still have trouble connecting to the Thomson Gateway, try connecting your wireless client without WPS. For more information, see “4.2 Connecting Your Wireless C...
Page 30 - Before you start; Forgot your wireless settings?; Home Network; Configuration
E-DOC-CTC-20080421-0010 v1.0 24 4 Wireless 4.2 Connecting Your Wireless Client without WPS Before you start Before you can connect a computer to your wireless network you need to know which Network Name (SSID) and encryption your Thomson Gateway is using. Where can I find the SSID? If you did not ch...
Page 31 - WPA; Which encryption method should I use?; Configuring the wireless encryption
E-DOC-CTC-20080421-0010 v1.0 25 4 Wireless 4.3 Securing Your Wireless Connection Introduction By using encryption, communication between the wireless clients and your Thomson Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to yo...
Page 32 - Configure
E-DOC-CTC-20080421-0010 v1.0 26 4 Wireless 3 Under Wireless , click your access point. 4 The Wireless Access Point page appears. 5 In the Location bar , click Configure . 6 Under Security , you can change the Encryption . If you want to use: WPA-PSK Encryption, continue with “4.3.1 Configuring WPA-P...
Page 33 - Use WPA-PSK Encryption
E-DOC-CTC-20080421-0010 v1.0 27 4 Wireless 4.3.1 Configuring WPA-PSK Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WPA-PSK Encryption . 2 In the WPA-PSK Encryption Key box, type a pass phrase (also known as Pre-shared key) of your choice. The pass phrase ...
Page 34 - Use WEP Encryption; WEP Key Length; Encryption key; Apply
E-DOC-CTC-20080421-0010 v1.0 28 4 Wireless 4.3.2 Configuring WEP Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WEP Encryption 2 In the WEP Key Length list, click the desired key length (a higher key length offers higher security). 3 In the Encryption key ...
Page 35 - The old solution; The Thomson solution
E-DOC-CTC-20080421-0010 v1.0 29 5 Telephony 5 Telephony Voice over IP (VoIP) VoIP is a technology in which telephone calls are made over the Internet. This allows you to save on communication costs, especially for long-distance calls. The old solution To be able to make your phone calls over the Int...
Page 36 - PSTN
E-DOC-CTC-20080421-0010 v1.0 30 5 Telephony 5.1 Connecting a Regular Phone to Your Thomson Gateway Procedure Use a phone cable with RJ-11 connectors to: 1 Wire the green Thomson Gateway Phone port(s) to your phone(s) or fax. 2 If your Thomson Gateway has a black port labelled PSTN , you must connect...
Page 38 - Registering your Thomson DECT phone
E-DOC-CTC-20080421-0010 v1.0 32 5 Telephony 5.3 Connecting a DECT Phone to Your Thomson Gateway Introduction The Thomson Gateway is equipped with a DECT base station allowing you to connect up to five DECT phones. Before you can start using your DECT phone, you first have to register it to your Thom...
Page 40 - Telephony; Verifying Telephone Connectivity
E-DOC-CTC-20080421-0010 v1.0 34 5 Telephony 3 In the Location bar , click Configure . 4 Select Service Enabled . 5 Click Apply . Verifying Telephone Connectivity Proceed as follows to verify the voice connection: 1 Make sure the Thomson Gateway is turned on and ready for service. 2 Check whether you...
Page 41 - Accessing the Address Book page?; Managing contacts
E-DOC-CTC-20080421-0010 v1.0 35 5 Telephony 5.5 Address Book Introduction The Thomson Gateway allows you to store the contact details of your contacts on the Thomson Gateway Web Interface . On this page, you can make a call or send a message simply by clicking on a link. Accessing the Address Book p...
Page 42 - Activating services
E-DOC-CTC-20080421-0010 v1.0 36 5 Telephony 5.6 Telephony services Introduction Telephony services or supplementary services add extra functionality to your phone. Which supplementary services that are available is determined by your service provider. The following list gives an overview of the serv...
Page 43 - Activating services on the web pages; Call Forwarding; Hold
E-DOC-CTC-20080421-0010 v1.0 37 5 Telephony Activating services on the web pages To activate/deactivate supplementary services via the web page: 1 Browse to the Thomson Gateway Web Interface . 2 On the Toolbox menu, click Telephony . 3 In the Location bar , click Configure . 4 In the Pick a task lis...
Page 44 - Waiting
E-DOC-CTC-20080421-0010 v1.0 38 5 Telephony Activate Waiting when you want to: To retrieve the call on hold (when there is no active call) R, 1 To terminate an active call and enables a call set up (the dial tone is generated) R, 9 Action Press Illustration To terminate an active call and switch to ...
Page 45 - Transfer
E-DOC-CTC-20080421-0010 v1.0 39 5 Telephony Activate 3 PTY when you want to: Activate Transfer when you want to: Activate CCBS when you want to set up a call to a busy subscriber (Press R, 5). Action Press Illustration To establish a conference call (or 3 party connection) R, 3 During 3 pty: put B a...
Page 46 - Telephony Statistics; Accessing the Telephony Statistics page; Toolbox; Call Statistics
E-DOC-CTC-20080421-0010 v1.0 40 5 Telephony 5.7 Viewing Telephony Statistics Introduction The Telephony Statistics page on the Thomson Gateway Web Interface lists: Successful incoming calls. Missed incoming calls. Successful outgoing calls. Failed outgoing calls. Accessing the Telephony Statistics p...
Page 47 - Feature availability
E-DOC-CTC-20080421-0010 v1.0 41 6 Getting the Most Out of Your Thomson Gateway 6 Getting the Most Out of Your Thomson Gateway In this chapter In this chapter we will take a closer look at following features: Feature availability Depending on the configuration offered by your Internet Service Provide...
Page 48 - Connecting your USB storage device to the Thomson Gateway
E-DOC-CTC-20080421-0010 v1.0 42 6 Getting the Most Out of Your Thomson Gateway 6.1 Sharing Content on your Network Introduction The Thomson Gateway allows you to store your data on a centralised place in the network. This way you can share your files with everyone that is connected to your network. ...
Page 49 - Getting the Most Out of Your Thomson Gateway; Configure Content Sharing on the Thomson Gateway
E-DOC-CTC-20080421-0010 v1.0 43 6 Getting the Most Out of Your Thomson Gateway Configure Content Sharing on the Thomson Gateway If you want to: Simply share your data and media with other users on the network, proceed with “6.1.1 Setting Up the File Server” on page 44 . Share your media with media d...
Page 51 - How to access the shared content on Windows; Windows Explorer
E-DOC-CTC-20080421-0010 v1.0 45 6 Getting the Most Out of Your Thomson Gateway How to access the shared content on Windows Proceed as follows: 1 Open Windows Explorer . 2 In the address bar type two backslashes followed by the name that you entered in the Server Name box (in our example: \\Thomson )...
Page 52 - How to access the shared content on Mac
E-DOC-CTC-20080421-0010 v1.0 46 6 Getting the Most Out of Your Thomson Gateway How to access the shared content on Mac Proceed as follows: 1 On the Go menu, click Connect To Server . 2 The Connect To Server window appears. 3 In the Server Address box, type smb://<server name> , where <serve...
Page 54 - Thomson UPnP AV Server; Select your USB storage device as managed partition
E-DOC-CTC-20080421-0010 v1.0 48 6 Getting the Most Out of Your Thomson Gateway 6.1.3 Using UPnP AV to Share Content with Media Devices Introduction If you want to share your media files with media devices like IP Set-Top Boxes, you have to configure the Thomson UPnP AV Server . Thomson UPnP AV Serve...
Page 55 - Protect your; Configure FTP access for your shared content
E-DOC-CTC-20080421-0010 v1.0 49 6 Getting the Most Out of Your Thomson Gateway 6.1.4 Accessing your Shared Content by FTP Introduction The Thomson Gateway allows you to access your shared content by FTP. This can be useful if you want to be able to access your shared content from the Internet. Proce...
Page 56 - Result; Shared; Additional configuration
E-DOC-CTC-20080421-0010 v1.0 50 6 Getting the Most Out of Your Thomson Gateway Result The Shared folder is now accessible using FTP. If you are connected to the Internet, the link to the FTP server is displayed under FTP Server: On the Thomson Gateway network, you can also FTP to the local address (...
Page 59 - Windows Vista; Windows XP
E-DOC-CTC-20080421-0010 v1.0 53 6 Getting the Most Out of Your Thomson Gateway 6.2.1 Accessing Your Thomson Gateway with UPnP Windows Vista If you computer runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gateway (displayed as ...
Page 61 - Disabling this feature
E-DOC-CTC-20080421-0010 v1.0 55 6 Getting the Most Out of Your Thomson Gateway Disabling this feature To prevent that users can connect/disconnect you can enable Extended Security. For more information, see “6.2.3 Configuring UPnP on the Thomson Gateway” on page 56 .
Page 62 - Extended Security; Enabling Extended Security
E-DOC-CTC-20080421-0010 v1.0 56 6 Getting the Most Out of Your Thomson Gateway 6.2.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway Web Interface you can: Enable/Disable UPnP Extended Security Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway Web In...
Page 63 - Adding UPnP
E-DOC-CTC-20080421-0010 v1.0 57 6 Getting the Most Out of Your Thomson Gateway 6.2.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: 1 In the Start menu, click (Settings >) Control P...
Page 64 - Adding IGD Discovery and Control
E-DOC-CTC-20080421-0010 v1.0 58 6 Getting the Most Out of Your Thomson Gateway Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson Gateway on your local network. Therefore, it is recommended to add the IGD Discovery...
Page 66 - UPnP; Assign a game or application to a local networking device
E-DOC-CTC-20080421-0010 v1.0 60 6 Getting the Most Out of Your Thomson Gateway UPnP UPnP is a technology that enables seamless operation of a wide range of games and messaging applications. Your computer will use UPnP to communicate to the Thomson Gateway which services are running on the computer. ...
Page 69 - Overview
E-DOC-CTC-20080421-0010 v1.0 63 7 Internet Security 7 Internet Security Overview The Thomson Gateway offers you various options to secure your network: Topic Page Firewall 64 Web Site Filtering 65
Page 70 - Changing the security level; Creating a new security level
E-DOC-CTC-20080421-0010 v1.0 64 7 Internet Security 7.1 Firewall Changing the security level Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the Toolbox menu, click Firewall . 3 The Firewall page appears. In the upper-right corner, click Configure . 4 A list with security se...
Page 72 - Internet Security
E-DOC-CTC-20080421-0010 v1.0 66 7 Internet Security 4 The Web Filtering Activation page appears. Under License Type , select: 30-days evaluation if you first want evaluate this feature. Standard if you have already purchased a license key. The License key box appears as soon as you select this optio...
Page 73 - Configuring the content-based filter
E-DOC-CTC-20080421-0010 v1.0 67 7 Internet Security 7.2.1 Configuring The Content-based Filter Introduction Address based filtering has a higher priority then content based filtering. This means that when you are blocking a specific category (for example Finance / Investment ), you can still access ...
Page 74 - Options
E-DOC-CTC-20080421-0010 v1.0 68 7 Internet Security 7.2.2 Adding Rules For The Address Based Filter Options With the address based filter you can: Deny access to a specific Web site Allow access to a specific Web site Redirect a Web site Redirect all Web sites Deny access to a specific Web site Proc...
Page 75 - Redirect all Web sites
E-DOC-CTC-20080421-0010 v1.0 69 7 Internet Security Redirect all Web sites Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the Toolbox menu, click Web Site Filtering . 3 Make sure the Use Address Based Filter check box is selected. 4 Type “*” in the Web Site box. 5 Click Red...
Page 77 - Topics
E-DOC-CTC-20080421-0010 v1.0 71 8 Troubleshooting 8 Troubleshooting Introduction This chapter suggests solutions for problems you may encounter while installing or configuring your Thomson Gateway. If the suggestions do not resolve the problem, look at the support pages on http://www.thomson- broadb...
Page 78 - The Setup CD does not start automatically; Start; Your Thomson Gateway has not been found
E-DOC-CTC-20080421-0010 v1.0 72 8 Troubleshooting 8.1 Setup wizard Troubleshooting The Setup CD does not start automatically If your computer runs: Microsoft Windows: 1 Click the Windows Start button. 2 Click Run . 3 In the Open field, type the following path: D:\Setup.exe , where D stands for the d...
Page 79 - Thomson Gateway does not work; Thomson Gateway unreachable; Poor Thomson Gateway performance
E-DOC-CTC-20080421-0010 v1.0 73 8 Troubleshooting 8.2 General Thomson Gateway Troubleshooting Thomson Gateway does not work If none of the LEDs light up, make sure that: The Thomson Gateway is plugged into a power socket outlet. You are using the correct power supply for your Thomson Gateway device....
Page 80 - Ethernet LED does not light up
E-DOC-CTC-20080421-0010 v1.0 74 8 Troubleshooting 8.2.1 Wired Connection Troubleshooting Ethernet LED does not light up Make sure that: The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer. You are using the correct cable type for your Ethernet equi...
Page 81 - No Wireless Connectivity; Change the wireless channel; Can not connect via WPS
E-DOC-CTC-20080421-0010 v1.0 75 8 Troubleshooting 8.2.2 Wireless Connection Troubleshooting No Wireless Connectivity Make sure that: Both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain. The wireless client i...
Page 82 - Power; Calling over PSTN
E-DOC-CTC-20080421-0010 v1.0 76 8 Troubleshooting 8.3 Voice over IP Troubleshooting Introduction If you cannot establish a phone call via your Thomson Gateway, try the suggestions below. Calling over VoIP If you have problems calling via VoIP, check whether: Your telephone is correctly connected to ...
Page 83 - Resetting your Thomson Gateway; Methods; Software Reset
E-DOC-CTC-20080421-0010 v1.0 77 8 Troubleshooting 8.4 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory de...
Page 84 - Hardware Reset; Reset
E-DOC-CTC-20080421-0010 v1.0 78 8 Troubleshooting Hardware Reset Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Use a pen or an unfolded paperclip to push the recessed Reset button. Push it until the Power LED lights red - this will take about 7 seconds. 3 Release the Reset butt...
Page 86 - THOMSON Telecom Belgium
THOMSON Telecom Belgium Prins Boudewijnlaan 472650 Edegem www.thomson-broadband.com © Thomson 2008. All rights reserved.E-DOC-CTC-20080421-0010 v1.0.
