Thomson ST516V6 - Manual

E-DOC-CTC-20060911-0017 v2.0 1 About this Installation and Setup Guide About this Installation and Setup Guide Symbols Used Terminology Generally, the Thomson ST516 v6 (i) will be referred to as Thomson Gateway in this Installation and Setup Guide. Typographical Conventions Following typographical c...

E-DOC-CTC-20060911-0017 v2.0 Chapter 1 Introducing the Thomson Gateway 3 1 Introducing the Thomson Gateway Introduction In a minute you will be able to access the Internet using your Thomson Gateway. This Installation and Setup Guide will show you how to set up your Thomson Gateway and how to connec...

E-DOC-CTC-20060911-0017 v2.0 Chapter 2 Basic Installation 5 2 Basic Installation Before you begin Make sure you read the safety instructions and regulatory notices first. You can find the safety instructions on the Setup CD (see “2.2 Installing your Thomson Gateway” on page 7 ). They may also be pro...

E-DOC-CTC-20060911-0017 v2.0 Chapter 2 Basic Installation 6 2.1 Mounting your Thomson Gateway Setup possibilities You can mount the Thomson Gateway on a wall or simply place it on a desk. Wall mount Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface: 1 Drill two hole...

E-DOC-CTC-20060911-0017 v2.0 Chapter 2 Basic Installation 7 2.2 Installing your Thomson Gateway Internet connectivity setup There are different ways to set up your Thomson Gateway. The best way depends on your operating system. If you use the following operating system the recommended way to set up ...

E-DOC-CTC-20060911-0017 v2.0 Chapter 2 Basic Installation 8 2.2.1 Guided Installation Introduction On the CD, a Quick-Install Wizard is provided that will guide you through the first installation and setup of your Thomson Gateway. The Quick-Install Wizard will: > Provide important safety and regu...

E-DOC-CTC-20060911-0017 v2.0 Chapter 2 Basic Installation 10 Home Install Wizard The Home Install Wizard guides you through your local network connections and prepares the Thomson Gateway to connect to the Internet. Proceed as follows: 1 On the Welcome page, click Next to continue. The Software Lice...

E-DOC-CTC-20060911-0017 v2.0 Chapter 2 Basic Installation 12 Configuring the Internet connection Proceed as follows: 1 If prompted, enter the User name and Password for your Thomson Gateway security settings and click OK . 2 Select the appropriate Region , Provider and Service for your Internet conn...

E-DOC-CTC-20060911-0017 v2.0 Chapter 2 Basic Installation 13 Configuring the Thomson Gateway (and your computer) Proceed as follows: 1 Depending on the selected service profile and your ISP’s requirements, you may have to fill in some additional settings during the Home Install Wizard, like Dynamic ...

E-DOC-CTC-20060911-0017 v2.0 Chapter 2 Basic Installation 14 Finishing the Home Install Wizard The Home Install Wizard will configure the Thomson Gateway and your computer according to the service profile. Proceed as follows: 1 You can follow the configuration progress in following window: 2 Click F...

E-DOC-CTC-20060911-0017 v2.0 Chapter 2 Basic Installation 15 2.2.2 Manual Installation Web-based Easy Setup With the help of the Easy Setup, your Internet connection is set up in a few clicks. The Easy Setup is Operating System independent. Preconditions Make sure that: > Your Thomson Gateway is ...

E-DOC-CTC-20060911-0017 v2.0 Chapter 2 Basic Installation 16 Starting the Easy Setup wizard You can also start the Easy Setup wizard from within the embedded Web pages. Proceed as follows: 1 Browse to the Thomson Gateway pages on http://dsldevice.lan or on its IP address, 192.168.1.254 by default). ...

E-DOC-CTC-20060911-0017 v2.0 Chapter 2 Basic Installation 17 2.3 The Setup CD Setup CD Your Thomson Gateway comes with a Setup CD. If you insert the Setup CD into a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD and allows...

E-DOC-CTC-20060911-0017 v2.0 Chapter 2 Basic Installation 19 2.4 Thomson Gateway Connection Essentials Wiring The image below shows all possible types of connection to the Thomson Gateway. Making connections In most cases, the Quick-Install Wizard and Home Install Wizard will guide you through the p...

E-DOC-CTC-20060911-0017 v2.0 Chapter 2 Basic Installation 20 2.5 Connections Overview and Powering Introduction If you want to make the required connections yourself without using the guided installation procedure as recommended, you must: > Read the safety instructions and regulatory notices fir...

E-DOC-CTC-20060911-0017 v2.0 Chapter 2 Basic Installation 21 2.6 Basic Security Default user name and password The Thomson Gateway comes with a default user. Its user name is ‘Administrator’ and the default password is blank. Changing your password For security reasons, it is recommended to set a pa...

E-DOC-CTC-20060911-0017 v2.0 Chapter 3 Web-Based User Interface 23 3 Web-Based User Interface Embedded pages The Thomson Gateway comes with embedded web pages, providing an interface to the software installed on the device. It allows Easy Setup and management of the Thomson Gateway via your web brow...

E-DOC-CTC-20060911-0017 v2.0 Chapter 3 Web-Based User Interface 24 Site Map The following Site Map gives you an overview of the main pages: Toolbox Firewall Home Network SpeedTouch Broadband Connection Information Configuration Event Logs DSL Connection Internet Services Remote Assistance Parental C...

E-DOC-CTC-20060911-0017 v2.0 Chapter 4 Troubleshooting 25 4 Troubleshooting What to check The first things to check if you cannot access the Internet, are: > Power > Hardware connections > LEDs Configuration problems If your Thomson Gateway is unreachable due to misconfiguration, you might ...

E-DOC-CTC-20060911-0017 v2.0 Chapter 4 Troubleshooting 26 4.1 Checking the Hardware Check the wiring Plug in properly all the cables you need. Make sure that the cables between your Thomson Gateway, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet conn...

E-DOC-CTC-20060911-0017 v2.0 Chapter 4 Troubleshooting 27 4.2 LED Diagnostics Checking the LEDs After establishing a connection with the Internet, at least the following LEDs should solidly light green: Power, DSL, Internet. LED status Possible solutions No LEDs are lit The Thomson Gateway is not tu...

E-DOC-CTC-20060911-0017 v2.0 Chapter 4 Troubleshooting 29 4.3 Web Diagnostics Testing your Internet Connection After setting up the Internet connection, there is an easy way to check whether your configuration is fine. Proceed as follows: 1 Go to the Thomson Gateway home page ( http://dsldevice.lan ...

E-DOC-CTC-20060911-0017 v2.0 Chapter 4 Troubleshooting 31 4.4 Thomson Gateway Setup CD Troubleshooting The Thomson Gateway CD does not start automatically Proceed as follows: > In Microsoft Windows: 1 In the Windows task bar, click the Start button. 2 Select Run . 3 In the Open field, enter the f...

E-DOC-CTC-20060911-0017 v2.0 Chapter 4 Troubleshooting 32 5 Type ipconfig /all and press ENTER. Your IP address is displayed. „ In Mac OS X: 1 Go to Dock > System Preferences . 2 Click Network . 3 Click the TCP/IP tab. Your IP address is displayed. > No dedicated firewall device or router is p...

E-DOC-CTC-20060911-0017 v2.0 Chapter 4 Troubleshooting 33 I get a warning about active content in Internet Explorer When opening documentation pages from the Setup CD, a warning might be displayed. This may be the case when the pages are opened in Internet Explorer and you are using Microsoft Window...

E-DOC-CTC-20060911-0017 v2.0 Chapter 4 Troubleshooting 34 4.5 Easy Setup Troubleshooting Prerequisites Before you run the Easy Setup on the embedded Thomson Gateway pages, make sure that: > The necessary connections are made. > The Thomson Gateway is turned on. > Your host computer is confi...

E-DOC-CTC-20060911-0017 v2.0 Chapter 4 Troubleshooting 35 4.6 Reset to Factory Defaults Resetting your Thomson Gateway You might consider a reset to factory defaults as described below. A reset to factory default settings deletes the configuration profile settings. Therefore, after the reset, a reco...

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