Page 3 - Setup and User Guide
Page 4 - Document Information
Copyright Copyright ©1999-2008 Thomson. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Thomson. The content of this document is furnished for informational use only, may be subject to change wi...
Page 5 - Contents
E-DOC-CTC-20080118-0003 v3.0 i Contents About this Setup and User Guide ............................................. 1 1 Installation.................................................................................... 3 1.1 Preliminary Steps ............................................................
Page 6 - ii
E-DOC-CTC-20080118-0003 v3.0 ii Contents 6 Internet Security ........................................................................ 41 6.1 Firewall.......................................................................................................... 42 6.2 Web Site Filtering .....................
Page 7 - Used Symbols; Documentation and software updates
E-DOC-CTC-20080118-0003 v3.0 1 About this Setup and User Guide About this Setup and User Guide Used Symbols Terminology Generally, the THOMSON TG576 v7 and TG585 v7 will be referred to as Thomson Gateway in this Setup and User Guide. Typographical Conventions Following typographical convention is us...
Page 8 - About this Setup and User Guide
E-DOC-CTC-20080118-0003 v3.0 2 About this Setup and User Guide
Page 9 - Introduction
E-DOC-CTC-20080118-0003 v3.0 3 1 Installation 1 Installation Introduction In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet.
Page 10 - DSL service; Computer requirements
E-DOC-CTC-20080118-0003 v3.0 4 1 Installation 1.1 Preliminary Steps DSL service The DSL service must be up and running on your telephone line. If both conventional telephone and DSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filter...
Page 11 - Installation methods; Guided Installation
E-DOC-CTC-20080118-0003 v3.0 5 1 Installation 1.2 Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway: Guided Installation Manual Installation Guided Installation How it works The Setup wizard included on the CD will guide you through all configuration ...
Page 12 - In case of problems; Starting the wizard
E-DOC-CTC-20080118-0003 v3.0 6 1 Installation 1.2.1 Guided Installation Connecting devices: wait! Do not plug in any cables or connect any devices until you are prompted to do so by the wizard. In case of problems If you encounter problems during this installation please refer to “7.1 Setup wizard T...
Page 13 - Installation; CD menu
E-DOC-CTC-20080118-0003 v3.0 7 1 Installation CD menu On the CD Menu , click: Initial Setup to connect your computer to the Thomson Gateway and configure it. Reconfigure my Thomson Gateway to reconfigure your Thomson Gateway. Setup my computer to connect your computer to the Thomson Gateway network....
Page 14 - Procedure; Connect the cables; Configure the Thomson Gateway
E-DOC-CTC-20080118-0003 v3.0 8 1 Installation 1.2.2 Manual Installation Procedure Proceed as follows: 1 Connect the cables 2 Configure the Thomson Gateway Connect the cables Proceed as follows: 1 Connect your computer to the Thomson Gateway as described in “3 Adding a New Computer to your Network” o...
Page 15 - In this chapter; Topic
E-DOC-CTC-20080118-0003 v3.0 9 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter Topic Page Thomson Gateway LED Behaviour 10 Thomson Gateway Web Interface 15 Backing Up/Restoring your Configuration 18
Page 16 - Content
E-DOC-CTC-20080118-0003 v3.0 10 2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Content This chapter describes the behaviour of: Status LEDs WPS Button LED Ethernet LEDs
Page 18 - Thomson Gateway Basics; Broadband LED
E-DOC-CTC-20080118-0003 v3.0 12 2 Thomson Gateway Basics Broadband LED Internet LED Colour State Description Green Blinking Pending DSL line synchronisation Solid on DSL line synchronised Off No DSL line Colour State Description Green Blinking Internet activity Solid on Internet connectivity, no act...
Page 19 - WPS LED; Colour
E-DOC-CTC-20080118-0003 v3.0 13 2 Thomson Gateway Basics 2.1.2 WPS Button LED Introduction The WPS button allows you to add new wireless clients to your network. For more information, see Connecting Your Wireless Client via WPS . WPS LED Colour State Description Green Solid On Client successfully re...
Page 20 - Ethernet LED; LED Status
E-DOC-CTC-20080118-0003 v3.0 14 2 Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity). LED Status Description Off No connection on this port Solid on Ethernet link up Blinking Data is flowing from/to this port
Page 21 - Requirements
E-DOC-CTC-20080118-0003 v3.0 15 2 Thomson Gateway Basics 2.2 Thomson Gateway Web Interface Introduction The Thomson Gateway Web Interface allows you to configure your Thomson Gateway using your web browser. Requirements Javascript must be enabled on your browser. For more information, consult the he...
Page 22 - Components; Label
E-DOC-CTC-20080118-0003 v3.0 16 2 Thomson Gateway Basics Components All the pages contain following components: Menu The menu consists of the following menu items: Home: Allows you to go back to the home page. Thomson Gateway : Provides basic information on the Thomson Gateway. Broadband Connection ...
Page 24 - Restoring your configuration
E-DOC-CTC-20080118-0003 v3.0 18 2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it may be a good idea to backup your configuration for later use. This way you can always return to your working configuratio...
Page 25 - Manual Installation
E-DOC-CTC-20080118-0003 v3.0 19 3 Adding a New Computer to your Network 3 Adding a New Computer to your Network Guided Installation If you configured your Thomson Gateway using the Guided Installation , use the same procedure on the computer that you want to add. At a specific point in the installat...
Page 26 - Ethernet cable
E-DOC-CTC-20080118-0003 v3.0 20 3 Adding a New Computer to your Network 3.1 Connecting a Computer Using the Ethernet Cable Requirements Your computer must have a free Ethernet port. Your computer must be configured to obtain an IP address automatically. This is the default setting. Ethernet cable In...
Page 28 - WPS; The WPS button LED is solid green
E-DOC-CTC-20080118-0003 v3.0 22 4 Wireless 4.1 Connecting Your Wireless Client via WPS WPS Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your network in a swift and easy way, without the need to enter all of your wireless settings (SSID, encryption,...). Requirements Your wir...
Page 29 - Wireless; Troubleshooting
E-DOC-CTC-20080118-0003 v3.0 23 4 Wireless Make sure that the WLAN LED is blinking amber when you start WPS on your wireless client. If you still have trouble connecting to the Thomson Gateway, try connecting your wireless client without WPS. For more information, see “4.2 Connecting Your Wireless C...
Page 30 - Before you start; Forgot your wireless settings?
E-DOC-CTC-20080118-0003 v3.0 24 4 Wireless 4.2 Connecting Your Wireless Client without WPS Before you start Before you can connect a computer to your wireless network you need to know which Network Name (SSID) and encryption your Thomson Gateway is using. Where can I find the SSID? If you did not ch...
Page 31 - Which encryption method should I use?; Configuring the wireless encryption
E-DOC-CTC-20080118-0003 v3.0 25 4 Wireless 4.3 Securing Your Wireless Connection Introduction By using encryption, communication between the wireless clients and your Thomson Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to yo...
Page 35 - Feature availability
E-DOC-CTC-20080118-0003 v3.0 29 5 Getting the Most Out of Your Thomson Gateway 5 Getting the Most Out of Your Thomson Gateway In this chapter In this chapter we will take a closer look at following features: Feature availability Depending on the configuration offered by your Internet Service Provide...
Page 37 - Windows Vista; Windows XP
E-DOC-CTC-20080118-0003 v3.0 31 5 Getting the Most Out of Your Thomson Gateway 5.1.1 Accessing Your Thomson Gateway with UPnP Windows Vista If you computer runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gateway (displayed as ...
Page 39 - Getting the Most Out of Your Thomson Gateway; Disabling this feature
E-DOC-CTC-20080118-0003 v3.0 33 5 Getting the Most Out of Your Thomson Gateway Disabling this feature To prevent that users can connect/disconnect you can enable Extended Security. For more information, see “5.1.3 Configuring UPnP on the Thomson Gateway” on page 34 .
Page 40 - Extended Security; Enabling Extended Security
E-DOC-CTC-20080118-0003 v3.0 34 5 Getting the Most Out of Your Thomson Gateway 5.1.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway Web Interface you can: Enable/Disable UPnP Extended Security Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway Web In...
Page 41 - Adding UPnP
E-DOC-CTC-20080118-0003 v3.0 35 5 Getting the Most Out of Your Thomson Gateway 5.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: 1 In the Start menu, click (Settings >) Control P...
Page 42 - Adding IGD Discovery and Control
E-DOC-CTC-20080118-0003 v3.0 36 5 Getting the Most Out of Your Thomson Gateway Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson Gateway on your local network. Therefore, it is recommended to add the IGD Discovery...
Page 44 - UPnP; Assign a game or application to a local networking device
E-DOC-CTC-20080118-0003 v3.0 38 5 Getting the Most Out of Your Thomson Gateway UPnP UPnP is a technology that enables seamless operation of a wide range of games and messaging applications. Your computer will use UPnP to communicate to the Thomson Gateway which services are running on the computer. ...
Page 47 - Overview
E-DOC-CTC-20080118-0003 v3.0 41 6 Internet Security 6 Internet Security Overview The Thomson Gateway offers you various options to secure your network: Topic Page Firewall 42 Web Site Filtering 43
Page 48 - Changing the security level; Creating a new security level
E-DOC-CTC-20080118-0003 v3.0 42 6 Internet Security 6.1 Firewall Changing the security level Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the Toolbox menu, click Firewall . 3 The Firewall page appears. In the upper-right corner, click Configure . 4 A list with security se...
Page 50 - Options
E-DOC-CTC-20080118-0003 v3.0 44 6 Internet Security 6.2.1 Adding Rules For The Address Based Filter Options With the address based filter you can: Deny access to a specific Web site Allow access to a specific Web site Redirect a Web site Redirect all Web sites Deny access to a specific Web site Proc...
Page 51 - Internet Security; Redirect all Web sites
E-DOC-CTC-20080118-0003 v3.0 45 6 Internet Security Redirect all Web sites Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the Toolbox menu, click Web Site Filtering . 3 Make sure the Use Address Based Filter check box is selected. 4 Type “*” in the Web Site box. 5 Click Red...
Page 53 - Topics
E-DOC-CTC-20080118-0003 v3.0 47 7 Troubleshooting 7 Troubleshooting Introduction This chapter suggests solutions for problems you may encounter while installing or configuring your Thomson Gateway. If the suggestions do not resolve the problem, look at the support pages on http://www.thomson- broadb...
Page 54 - The Setup CD does not start automatically; Your Thomson Gateway has not been found
E-DOC-CTC-20080118-0003 v3.0 48 7 Troubleshooting 7.1 Setup wizard Troubleshooting The Setup CD does not start automatically If your computer runs: Microsoft Windows: 1 Click the Windows Start button. 2 Click Run . 3 In the Open field, type the following path: D:\Setup.exe , where D stands for the d...
Page 55 - Thomson Gateway does not work; Thomson Gateway unreachable; Poor Thomson Gateway performance
E-DOC-CTC-20080118-0003 v3.0 49 7 Troubleshooting 7.2 General Thomson Gateway Troubleshooting Thomson Gateway does not work If none of the LEDs light up, make sure that: The Thomson Gateway is plugged into a power socket outlet. You are using the correct power supply for your Thomson Gateway device....
Page 56 - Ethernet LED does not light up
E-DOC-CTC-20080118-0003 v3.0 50 7 Troubleshooting 7.2.1 Wired Connection Troubleshooting Ethernet LED does not light up Make sure that: The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer. You are using the correct cable type for your Ethernet equi...
Page 57 - No Wireless Connectivity; Change the wireless channel; Can not connect via WPS
E-DOC-CTC-20080118-0003 v3.0 51 7 Troubleshooting 7.2.2 Wireless Connection Troubleshooting No Wireless Connectivity Make sure that: Both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain. The wireless client i...
Page 58 - Resetting your Thomson Gateway; Methods; Software Reset
E-DOC-CTC-20080118-0003 v3.0 52 7 Troubleshooting 7.3 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory de...
Page 59 - Hardware Reset
E-DOC-CTC-20080118-0003 v3.0 53 7 Troubleshooting Hardware Reset Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Use a pen or an unfolded paperclip to push the recessed Reset button. Push it until the Power LED lights red - this will take about 7 seconds. 3 Release the Reset butt...
Page 62 - THOMSON Telecom Belgium
THOMSON Telecom Belgium Prins Boudewijnlaan 472650 Edegem www.thomson-broadband.com © Thomson 2008. All rights reserved.E-DOC-CTC-20080118-0003 v3.0.
