Sprint 8830 - Manual

ii Getting Started With Your BlackBerry® 8830 Congratulations on purchasing a BlackBerry® 8830 World Edition smartphone. This Getting Started Guide introduces you to Sprint Service and all the features of your new BlackBerry® device. Whether you are a first-time BlackBerry® device user or you are al...

Getting to Know Your BlackBerry® 8830 1 Gettin g to K n ow Y o ur Device Getting to Know Your BlackBerry® 8830 The BlackBerry® 8830 World Edition Smartphone Volume keys Adjust the volume during a call End key End a call Escape key Move back a screenClose a menu Speakerphone key Turn the speakerphone...

2 Getting to Know Your BlackBerry® 8830 Navigating With Your BlackBerry® 8830 Roll the trackball to move the cursor in any direction and highlight items on the screen. Click (press) the trackball to select an item or follow a link. Press the Menu button to open a menu. Press the Escape key to exit a...

Getting to Know Your BlackBerry® 8830 3 Gettin g to K n ow Y o ur Device Click Call Log to make a call or view a list of recent calls. Click Media to view saved videos, ring tones, pictures, and songs. Click Options to find the main list of BlackBerry® device options (including setting the Convenien...

4 Setting Up Your BlackBerry® 8830 Setting Up Your BlackBerry® 8830 Set-Up Checklist Setting up your BlackBerry® device is easy. Follow these steps to get started: Insert the Battery (page 5). Charge the Battery (page 7). Turn Your BlackBerry® 8830 On (page 8). Complete the Setup Wizard (page 8). Co...

Setting Up Your BlackBerry® 8830 5 Setting Up Y o ur De vice Insert the Battery For more information on purchasing RIM approved batteries and accessories, please see “Where can I buy accessories for my BlackBerry® device?” on page 62. To insert the battery: 1. Press the battery cover release button....

Setting Up Your BlackBerry® 8830 7 Setting Up Y o ur De vice Charge the Battery 1. Connect the small end of the USB cable to your BlackBerry® device. 2. Depending on the type of travel charger that you received with your BlackBerry® device, slide the plug blade attachment into the power adapter or p...

8 Setting Up Your BlackBerry® 8830 Turn Your BlackBerry® 8830 On 䊳 To turn the BlackBerry® device on or off, press the Power button on top of the device. Complete the Setup Wizard Your device features a Setup Wizard which is designed to help you learn about typing, set options to personalize your de...

Setting Up Your BlackBerry® 8830 9 Setting Up Y o ur De vice Connect to the Sprint National Network When you turn on your BlackBerry® device by pressing the Power button, it should automatically connect to the Sprint National Network. To connect to the network successfully, your Sprint service must ...

10 Setting Up Your BlackBerry® 8830 Set Up Your Sprint Voicemail Sprint voicemail is designed to transfer all unanswered calls to your BlackBerry® device to your voicemail, whether your phone is in use or turned off. Therefore, you will want to set up your voicemail and personal greeting as soon as ...

Setting Up Email on Your BlackBerry® 8830 11 Setting U p Email Setting Up Email on Your BlackBerry® 8830 Choosing Your Email Setup Option To begin sending and receiving email messages on your BlackBerry® device, you must set up your device with a supported email account (up to 10 supported accounts)...

12 Setting Up Email on Your BlackBerry® 8830 䢇 Your supported email account resides on a Microsoft Exchange, IBM Lotus® Domino®, or Novell GroupWise email server. 䢇 You subscribe to a wireless service that supports account setup using the BlackBerry® Enterprise Server. Select the I want to use a wor...

14 Setting Up Email on Your BlackBerry® 8830 Using the BlackBerry® Enterprise Server Option If your system administrator has provided you with an Enterprise Activation password, you can set up your supported email accounts (up to 10) directly from your BlackBerry® device. To use Enterprise Activatio...

Setting Up Email on Your BlackBerry® 8830 15 Setting U p Email Finding More Information See the BlackBerry® Internet Service Online Help for more information about adding supported email accounts, creating a BlackBerry® email address, or managing email settings and message delivery options. To view ...

16 Using Your BlackBerry® 8830 Using Your BlackBerry® 8830 Now that you have your BlackBerry® device set up and ready to use, you can start taking advantage of all the features of your device. This section outlines many of the basic features of your BlackBerry® device. For complete details, click He...

Using Your BlackBerry® 8830 17 Usin g Yo u r D e vice ⽧ Location Settings – Domestic (U.S.) Only (page 28). ⽧ Using Bluetooth With Your BlackBerry® 8830 (page 29). ⽧ Using Your BlackBerry® 8830 as a Modem (page 30). ⽧ Installing the BlackBerry® Desktop Software (page 32). ⽧ Using Your BlackBerry® 88...

18 Using Your BlackBerry® 8830 Making and Answering Phone Calls Making a Phone Call 䊳 On the Home screen or on the phone screen, type a phone number and press the Send key ( ). To end the call, press the End key ( ). 䊳 Select a contact, call log, or phone number link on any screen and press the Send...

Using Your BlackBerry® 8830 19 Usin g Yo u r D e vice In-Call Options During an active call, press to display a menu of available in-call options, including Help , End Call , Flash , Conference Call , Mute , Notes , View Address Book , View Calendar , View Messages , and Home Screen . Using the Mute...

20 Using Your BlackBerry® 8830 Making Emergency Calls – Domestic (U.S.) Only You should be able to make emergency calls even if your BlackBerry® device is locked or your account is restricted, provided you are within range of a compatible wireless network. To make an emergency call: 䊳 Dial 9 1 1 and...

Using Your BlackBerry® 8830 21 Usin g Yo u r D e vice Using Voicemail New Voicemail Message Alerts When you receive a new voice message, your BlackBerry® device alerts you and prompts you to call your voicemail. Retrieving Your Voicemail Messages You can review your messages directly from your Black...

22 Using Your BlackBerry® 8830 Using Another Phone to Access Your Voicemail Messages 1. Dial your wireless phone number. 2. When your voicemail answers, press the asterisk key ( * ). 3. Enter your voicemail passcode and press the pound key ( # ) to access your voicemail. Voicemail Options When you a...

Using Your BlackBerry® 8830 23 Usin g Yo u r D e vice Sending SMS (Text) Messages – Domestic (U.S.) Only 1. Click Messages ( ) to display a message list, and then press . 2. Click Compose SMS Text . 3. Do one of the following: 䡲 If the recipient is not in your address book, click [Use Once] , enter ...

24 Using Your BlackBerry® 8830 Adding Contacts 1. Click Address Book ( ) to display the contacts list, and then press . 2. Click New Address . 3. Type the contact information and then click the trackball. 4. Click Save . Using the Calendar Adding an Appointment 1. Click Calendar to display the calen...

Using Your BlackBerry® 8830 25 Usin g Yo u r D e vice 3. Select the appointment you wish to view or edit, press , and then click Open . 4. Confirm or edit the information as needed. When you have finished, click the trackball and then click Save to save your changes. Going to Web Pages 1. Click Brow...

26 Using Your BlackBerry® 8830 Setting a BlackBerry® 8830 Password 1. Click Options ( ) > Security Options . 2. Click General Settings . 3. Set the Password field to Enabled . 4. Set the other security options and then click the trackball. 5. Click Save . 6. Type a password and then press . 7. Re...

Using Your BlackBerry® 8830 27 Usin g Yo u r D e vice Inserting a microSD Card You can use an optional microSD media card to extend the memory available on your BlackBerry® device for storing media files such as videos, ring tones, pictures, or songs. 1. Press the battery cover release button and sl...

Using Your BlackBerry® 8830 29 Usin g Yo u r D e vice Using Bluetooth With Your BlackBerry® 8830 Turning the Bluetooth Radio On or Off To turn on the Bluetooth® Radio: 䊳 Click Options ( ) > Bluetooth . Press and then click Enable Bluetooth . To turn off the Bluetooth radio: 䊳 Click Options ( ) &g...

30 Using Your BlackBerry® 8830 Using Your BlackBerry® 8830 as a Modem The data capabilities of your BlackBerry® device allow you to use your data connection as a modem for your desktop or laptop PC. You’ll be able to send and receive email, browse the Internet, and access your company’s network anyw...

Using Your BlackBerry® 8830 31 Usin g Yo u r D e vice 3. Once the software has been fully installed, connect your BlackBerry® device to your PC using the supplied USB cable. (Your PC will detect the connection and a “Found New Hardware” icon may appear in your system tray.) 4. Launch the Sprint PCS ...

32 Using Your BlackBerry® 8830 Installing the BlackBerry® Desktop Software Install the BlackBerry® Desktop Software on a computer to perform any of the following actions: 䢇 Synchronize organizer data such as contacts, calendar entries, tasks, and memos between your device and your computer. 䢇 Back u...

Using Your BlackBerry® 8830 33 Usin g Yo u r D e vice 4. Follow the onscreen instructions to: 䡲 Select a language. 䡲 Select a country or region. 䡲 Carefully review the terms of the license agreement. If you agree, click the appropriate button to accept the agreement. 䡲 Enter the requested customer i...

34 Using Your BlackBerry® 8830 Using Your BlackBerry® 8830 With a Hearing Aid Device Your BlackBerry® device has been tested for hearing aid device compatibility. When some wireless devices are used near some hearing devices (hearing aids and cochlear implants), users may detect a buzzing, humming, ...

36 Using Your BlackBerry® 8830 Finding Help With Other Features 䊳 To access a full list of help topics for your BlackBerry® device, click Help ( ) from the Home screen. 䊳 To access a list of topics that are associated with the program that you are using, press and then click Help . 䊳 To open the mai...

Sprint Worldwide Wireless Service 37 Sprin t Wo rldwide Sprint Worldwide SM Wireless Service Your BlackBerry® device allows you to roam throughout the world using both CDMA (Code Division Multiple Access) and GSM (Global System for Mobile Communications) networks. (Subject to network availability. F...

38 Sprint Worldwide Wireless Service Your SIM Card Your BlackBerry® device comes with a preinstalled SIM (Subscriber Identity Module) card to support roaming on compatible GSM networks. 1. Press the battery cover release button, slide off the battery cover, and remove the battery. (See “Insert the B...

Sprint Worldwide Wireless Service 39 Sprin t Wo rldwide Activating Global Roaming Mode Your BlackBerry® device is designed to enter global roaming mode automatically when you activate your Sprint Worldwide service, meaning that it should automatically connect to an appropriate CDMA network or GSM ne...

40 Sprint Worldwide Wireless Service Making and Receiving Worldwide Calls When traveling on international networks, you can place and answer calls as you would on the Sprint network (see “Making and Answering Phone Calls” on page 18), although some additional instructions may be required to place a ...

Sprint Worldwide Wireless Service 41 Sprin t Wo rldwide Direct Dial To place an international call by dialing direct: 䊳 Dial the international access code, the country code, the city or area code, and the phone number, and then press to place the call. Making Calls Within a Country (Local or Long Di...

42 Sprint Worldwide Wireless Service 2. Press to insert the U.S. country code, and then enter the area code and number. 3. Press to place the call. Sprint Voicemail Service Your Sprint voicemail will follow you as you travel. All of your unanswered calls will be forwarded to your Sprint voicemail. Y...

Sprint Worldwide Wireless Service 43 Sprin t Wo rldwide Accessing Your Voicemail New Message Indicators Your voicemail message indicators may be displayed differently when roaming internationally. 䢇 A “Message Waiting” indicator icon or a text message is displayed when a voicemail message is receive...

44 Sprint Worldwide Wireless Service International Data Roaming Sprint Worldwide Wireless Service can also keep you connected via email and Web browsing when traveling in countries in which Sprint offers data service. Data services are available on both CDMA and GSM networks; check www.sprint.com/in...

Sprint Worldwide Wireless Service 45 Sprin t Wo rldwide To select a GSM data service carrier for a specific country: 1. Click Manage Connections > Mobile Network Options . 2. Select Network Mode > GSM . 3. Select Network Selection Mode > Manual . The BlackBerry® device searches and lists th...

46 Sprint Worldwide Wireless Service Understanding Status Messages You may receive status messages under certain conditions. Before contacting Sprint Worldwide Customer Support, note the message, numeric code, and the conditions under which it appeared. The following table lists and describes the st...

48 Sprint Worldwide Wireless Service Contacting Sprint If you experience any issues with voice or data services while outside of the United States, Sprint offers customer support 24 hours a day. In the event that you do experience an issue, try the following actions: 䢇 First try powering your device...

Sprint Worldwide Wireless Service 49 Sprin t Wo rldwide From a landline phone when outside the United States: Sprint Worldwide Customer Support can be reached from a landline phone at 1-817-698-4199, option 2 . Access or connection fees may apply. The toll free numbers below can also be used to cont...

50 BlackBerry® 8830 Basics and Shortcuts BlackBerry® 8830 Basics and Shortcuts Navigating Screens Lock the BlackBerry® device/keyboard Click Keyboard Lock . (Set a password for added security.) Unlock the BlackBerry®device/keyboard Press and press . Move the cursor horizontally or vertically Roll th...

BlackBerry® 8830 Basics and Shortcuts 51 Basics & Sho rtcuts Typing and Editing Capitalize a letter Press and hold the letter. Insert a period Press twice. Type the alternate character on a key Press and press the desired key. Insert a symbol Press . Insert an accented character Press and hold a...

52 BlackBerry® 8830 Basics and Shortcuts Fields To change values in a field, highlight the field, click the trackball, and click a value. On an option screen, you can also select an option and click the trackball. Click Change Option . Click a value. Menus To view a menu, press . If there is more th...

BlackBerry® 8830 Basics and Shortcuts 53 Basics & Sho rtcuts Status Indicators Battery Status Full battery power Low battery power Charging roaming Number mode on message sending receiving data Shift mode on message not sent transmitting data Alt mode on read message alarm set placed call unread...

54 BlackBerry® 8830 Basics and Shortcuts Wireless Network Coverage You must be connected to the Sprint National Network to begin using many of the features of your BlackBerry® device. To connect to or disconnect from the network, click Turn Wireless On/Turn Wireless Off . Indicators on the Home scre...

BlackBerry® 8830 Basics and Shortcuts 55 Basics & Sho rtcuts Shortcuts Your BlackBerry® device offers a number of keyboard shortcuts to help make navigating your device easier and faster. Phone Shortcuts Open the phone screen or make a phone call Press . End a call Press . Turn mute on or off du...

56 BlackBerry® 8830 Basics and Shortcuts Browser Shortcuts Open a selected link Press or click the link. Go to a specific Web page Press . Go back one page Press the Escape key ( ). Exit the browser Press and hold the Escape key ( ). Return to the home page Press . Open the bookmark list Press . Add...

BlackBerry® 8830 Basics and Shortcuts 57 Basics & Sho rtcuts Message List Shortcuts Open a selected message Press . Reply to sender Press . Forward message Press . Go to messages from the next day Press . Go to the next unread message Press . File a message Press . View sent messages Press + . V...

58 BlackBerry® 8830 Basics and Shortcuts Calendar Shortcuts Go to the next day, week, or month Press . Go to the previous day, week, or month Press and press . Move the cursor horizontally in week view Press and hold and roll the trackball. Move the cursor vertically in month view Press and hold and...

Frequently Asked Questions 59 FAQ s Frequently Asked Questions Why does my BlackBerry® device not turn on? 䢇 The power might be off. Press the Power button on top of the device. 䢇 The battery might not be charged. See “Charge the Battery” on page 7 for more information. Why does my BlackBerry® devic...

Frequently Asked Questions 61 FAQ s administrator might permit you to install the BlackBerry® Desktop Redirector on your computer to integrate your BlackBerry® device with your supported email account. To integrate your BlackBerry® device with a supported email account using the BlackBerry® Desktop ...

62 Frequently Asked Questions How do I clean the screen? Clean the screen and your BlackBerry® device using only a soft dry cloth. Do not use liquid, aerosol cleaners, or solvents on or near your BlackBerry® device. Disconnect any cables from the computer and unplug any charging accessories from the...

64 Frequently Asked Questions Help or contact Sprint for more information about changing or updating your BlackBerry® device. Why can I not add a supported email address? Verify that the email account that is associated with the email address that you want to add supports POP3 or IMAP4. Contact your...

Frequently Asked Questions 65 FAQ s To synchronize personal information management (PIM) data such as contacts, tasks, and appointments, you must install the BlackBerry® Desktop Software. See “Installing the BlackBerry® Desktop Software” on page 32 for more information. Where Can I Find More Informa...

66 Subscriber Agreement: General Terms and Conditions of Service Subscriber Agreement: General Terms and Conditions of Service Please note these terms may not be the most current version. A current version of the terms is available at our Web site or upon request. Terms and Conditions Basic Definiti...

Subscriber Agreement: General Terms and Conditions of Service 67 Te rms & C o n d it ions activate Services as part of a bundle with another company’s services (for example, cable services, home phone services, etc.). The additional terms for bundled Services may either modify or replace certain...

68 Subscriber Agreement: General Terms and Conditions of Service Early Termination Fee requirements prior to selecting Services. After you have satisfied your Term Commitment, your Services continue on a month-to-month basis without any Early Termination Fee, unless you agree to extend your Term Com...

Subscriber Agreement: General Terms and Conditions of Service 69 Te rms & C o n d it ions restricted by or inconsistent with the Agreement; (g) breaching the Agreement, including our Policies; (h) providing false, inaccurate, dated or unverifiable identification or credit information, or becomin...

70 Subscriber Agreement: General Terms and Conditions of Service us updated credit information upon request. We may provide your payment history and other account billing/charge information to any credit reporting agency or industry clearinghouse. Account Spending Limits (“ASL”) An ASL is a temporar...

Subscriber Agreement: General Terms and Conditions of Service 71 Te rms & C o n d it ions infringe on the copyright of another, or upload or transmit any “virus”, “worm”, or malicious code; or (e) in any way prohibited by the terms of our Services, the Agreement or our Policies. Your Device, Num...

72 Subscriber Agreement: General Terms and Conditions of Service rely on location information, such as E911 and GPS navigation, depend on your Device’s ability to acquire satellite signals (typically not available indoors) and network coverage. Roaming “Roaming” typically refers to coverage on anoth...

Subscriber Agreement: General Terms and Conditions of Service 73 Te rms & C o n d it ions Specific Terms & Restrictions On Using Data Services In addition to the rules for using all of our other Services, unless we identify the Service or Device you have selected as specifically intended for...

Subscriber Agreement: General Terms and Conditions of Service 75 Te rms & C o n d it ions example, the size of downloadable files – are not reliable predictors of actual usage. Your bill won’t separately list the number of KB attributed to a specific action/data session. Your Bill Your bill prov...

76 Subscriber Agreement: General Terms and Conditions of Service exemption, you must provide us with a valid exemption certificate. Tax exemptions generally won’t be applied retroactively. Surcharges You agree to pay the surcharges, fees and other charges that we assess to recoup our government cost...

Subscriber Agreement: General Terms and Conditions of Service 77 Te rms & C o n d it ions Your Privacy You agree to the terms of our Privacy Policy, available at our Web site, when you use our Services. This policy may change from time to time, so review this policy with regularity and care. Amo...

78 Subscriber Agreement: General Terms and Conditions of Service certain circumstances, an emergency call may be routed to a state patrol dispatcher or alternative location set by local emergency service providers. Enhanced 911 service (“E911”), where enabled by local emergency authorities, uses GPS...

Subscriber Agreement: General Terms and Conditions of Service 79 Te rms & C o n d it ions services, (g) information or communication that is blocked by a spam filter, or (h) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc...

Subscriber Agreement: General Terms and Conditions of Service 81 Te rms & C o n d it ions arbitration administrative or filing fees above: (a) $25 if you are seeking less than $1,000 from us; or (b) the equivalent court filing fees for a court action in the appropriate jurisdiction if you are se...

82 Subscriber Agreement: General Terms and Conditions of Service you’ve provided us, by calling you on your home phone or Device, by voice message on your Device or home phone, or by text message on your Device. Other Important Terms Subject to federal law or unless the Agreement specifically provid...

Subscriber Agreement: General Terms and Conditions of Service 83 Te rms & C o n d it ions Legal Notice Research In Motion, the RIM logo, BlackBerry, the BlackBerry logo, and SureType are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries – th...