Page 3 - Contents; Answering Calls; Introduction; Making Calls; Call Handling
Contents i Protegé® User Guide - single line telephone 1. How To Use This Guide . . . . . . . .1 2. Your Phone’s Parts . . . . . . . . . . . .2 3. Understanding the Tones . . . . . . .3 4. Care Of Your Keyset . . . . . . . . . . .3 5. Your Protegé Phone System . . . . .4 1. Call Pickup . . . . . . ....
Page 4 - ii
Contents ii Protegé® User Guide - single line telephone 1. Reminder Service . . . . . . . . . . . .33 2. Speed Dial Numbers . . . . . . . . . .34 3. Hotline . . . . . . . . . . . . . . . . . . . . .36 4. Security . . . . . . . . . . . . . . . . . . . .37 5. Cancel Operations . . . . . . . . . . . .3...
Page 5 - How to Use this Guide; Getting Started; one
Introduction 1 Protegé® User Guide - single line telephone 1. How to Use this Guide The Protegé phone system is perfect for today’s workplace. This guide showsyou how to use its many advanced and labor-saving features using a single linetelephone. Some features are only available with specific softw...
Page 6 - Your Phone’s Parts
Dial Pad Use the dial pad to dial telephone numbers, and to enter feature codes. Flash Key (not all models) Press the flash key when setting features. If you do not have a flash key, pressand release the hookswitch. Message Waiting Lamp (not all models) The Message Waiting Lamp lights when you have ...
Page 7 - Understanding the Tones; Warning; Care of Your Telephone
1 / Introduction 3 Protegé® User Guide - single line telephone 3. Understanding the Tones This table will help you distinguish between the different ring tones you hearon your telephone. Signal Description Single ring Confirmation tone - heard on the handset only Two short rings Error tone - heard o...
Page 8 - Your Protegé Phone System
1 / Introduction 4 Protegé® User Guide - single line telephone 5. Your Protegé Phone System Access To Features You may not be able to operate all the features in this guide exactly as written.If your company’s telephone system uses an early version of software, somefeatures may offer fewer or differ...
Page 9 - Loud Bell Call Pickup; two
Answering Calls 5 Protegé® User Guide - single line telephone Loud Bell Call Pickup 1. Lift the handset. 2. Dial the ringing loud bell (810 or 811). 3. Call is connected. Directed Call Pickup 1. Lift the handset. 2. Dial # 53. 3. Dial extension number ringing. - or - Dial virtual number ringing (830...
Page 10 - Cancel all Call Forwards
2 / Answering Calls 6 Protegé® User Guide - single line telephone # 2 0 2. Call Forward Call Forward, also known as Diversion, is a powerful and flexible feature thatallows you to direct some or all of your calls to one or several locations. Youcan set several different call forward instructions at ...
Page 11 - Direct Call Forward; Busy Call Forward
2 / Answering Calls 7 Protegé® User Guide - single line telephone Direct Call Forward To activate 1. Lift the handset. 2. Dial # 22. 3. Enter the extension number to which you want to forward calls. 4. Dial 1 to forward outside calls only - or - Dial 2 to forward all calls - or - Dial 3 to forward i...
Page 12 - No Answer Call Forward; Follow Me Call Forward - Preset
2 / Answering Calls 8 Protegé® User Guide - single line telephone No Answer Call Forward To activate 1. Lift the handset. 2. Dial # 24. 3. Enter the extension number to which you want to forward calls. 4. Dial 1 to forward outside calls only - or - Dial 2 to forward all calls - or - Dial 3 to forwar...
Page 13 - Follow Me Call Forward - Remote
2 / Answering Calls 9 Protegé® User Guide - single line telephone 5. Receive confirmation tone. To cancel 1. Lift the handset. 2. Dial # [ 25. 3. Receive confirmation tone. Follow Me Call Forward - Remote To activate 1. Lift the handset. 2. Dial # 23. 3. Enter your normal extension number. 4. Enter ...
Page 15 - Do Not Disturb
2 / Answering Calls 11 Protegé® User Guide - single line telephone # [ 9 1 # 9 1 3. Avoiding Calls At times you may want to work at your desk without phone interruptions. Inaddition to Call Forward, you can choose the following two features to blocksome or all calls. Do Not Disturb (DND) blocks all ...
Page 17 - Calling an Extension; Calling a Virtual Number; Calling the Attendant; Placing Intercom Calls; three
Making Calls 13 Protegé® User Guide - single line telephone Calling an Extension 1. Lift the handset. 2. Dial the extension number. Calling a Virtual Number 1. Lift the handset. 2. Dial the virtual number. Calling the Attendant 1. Lift the handset. 2. Dial 0. Dialing a Hunt Group 1. Lift the handset...
Page 18 - Intrusion
3 / Making Calls 14 Protegé® User Guide - single line telephone Voice To Ring Interchange (VRI) 1. Lift the handset. 2. Dial the extension number. 3. Receive confirmation tone. 4. Dial 2. Your call overrides the Voice Call Allow setting and rings through to the exten-sion. Intrusion 1. Lift the hand...
Page 19 - Placing an OHVA Call
3 / Making Calls 15 Protegé® User Guide - single line telephone Placing an OHVA Call 1. Lift the handset. 2. Dial the extension number. 3. Receive busy tone. 4. Dial 0. 5. You are connected through the speaker of the called party. 2. Off-Hook Voice Announce (OHVA) Use the OHVA feature when you want ...
Page 20 - Placing Outside Calls
3 / Making Calls 16 Protegé® User Guide - single line telephone 3. Placing Outside Calls Consult your telephone system administrator for any restrictions in your abilityto make outside calls. If your company has different types of outside lines, your telephone systemmay use the Least Cost Routing fe...
Page 21 - Using Least Cost Routing
3 / Making Calls 17 Protegé® User Guide - single line telephone Using Least Cost Routing 1. Lift the handset. 2. Dial # 67. 3. Listen for special dial tone. 4. Dial outside number. 5. Press # to indicate dialing is complete. Last Number Redial (LNR) 1. Lift the handset. 2. Dial # 8. Dialing a Speed ...
Page 22 - Pulse to Tone Conversion
3 / Making Calls 18 Protegé® User Guide - single line telephone Pulse to Tone Conversion 1. Lift the handset. 2. Access an outside line (dial 9). 3. Dial the destination telephone number (inpulse). 4. Dial [ . 5. Dial additional required digits (in tone). Trunk Hookflash 1. Lift the handset. 2. Pres...
Page 23 - Callback to an Extension
3 / Making Calls 19 Protegé® User Guide - single line telephone Callback to an Extension To activate 1. Lift the handset. 2. Dial the extension number. 3. Receive busy tone. - or - Receive no answer. 4. Dial 5. 5. Receive confirmation tone. To respond to a callback 1. Your extension rings. 2. Lift h...
Page 24 - Deleting a Callback
3 / Making Calls 20 Protegé® User Guide - single line telephone Callback to a Trunk (Group) To activate 1. Lift the handset. 2. Dial the outside line number. - or - Dial the trunk group number. 3. Receive busy tone. 4. Dial 5. 5. Receive confirmation tone. To respond to a trunk callback 1. Your exte...
Page 27 - Holding Calls; Retrieving Calls; four
23 Protegé® User Guide - single line telephone Holding Calls To put a call on hold 1. Phone is active on a call. 2. Press the Flash key. 3. Receive intercom dial tone. You can dialanother number or hang up. Retrieving Calls To retrieve an outside call 1. Lift the handset. 2. Press the Flash key. 3. ...
Page 28 - Transferring a Call; Transferring Calls
4 / Call Handling 24 Protegé® User Guide - single line telephone Transferring a Call 1. Phone is active on a call. 2. Press the Flash key. 3. Receive internal dial tone. 4. Dial the destination extension. 5. Hang up to perform a blind transfer. - or - Stay off-hook to screen the transfer, and thenha...
Page 29 - Forming a Conference
4 / Call Handling 25 Protegé® User Guide - single line telephone Forming a Conference 1. Phone is active on a call. 2. Press the Flash key. 3. Dial the extension number to be added to the conference. - or - Access an outside line, dial the telephonenumber. 4. The second party answers. 5. Press the F...
Page 33 - Paging; and; Messaging; five; Group Page; External Page; Tenant Group Page
29 Protegé® User Guide - single line telephone Paging and Messaging chapter five Group Page 1. Lift the handset. 2. Dial the group paging number. 3. Receive confirmation tone. External Page 1. Lift the handset. 2. Dial the external page number. 3. Receive confirmation tone. Tenant Group Page 1. Lift...
Page 35 - Message Answer; Deleting Messages
5 / Paging and Messaging 31 Protegé® User Guide - single line telephone Message Answer 1. Message Waiting lamp is lit or you hear stutter dial tone, indicating you have a message. 2. Lift the handset. 3. Dial # 96. 4. Call is placed to the extension that sent themessage. 5. If the message waiting la...
Page 37 - Convenience Features; six
Convenience Features 33 Protegé® User Guide - single line telephone To activate 1. Lift the handset. 2. Dial # 92. 3. Enter time for reminder in 24 hour format. 4. Receive confirmation tone. To cancel 1. Lift the handset. 2. Dial # [ 92. 3. Receive confirmation tone. 1. Reminder Service The Reminder...
Page 38 - Storing a Speed Dial Number; Deleting a Speed Dial Number; Speed Dial Numbers
6 / Convenience Features 34 Protegé® User Guide - single line telephone FLASH 1 x x x Storing a Speed Dial Number 1. Lift the handset. 2. Dial # 1. 3. Dial the speed dial number. 4. Dial 1. 5. Enter the telephone number you wish to save. 6. Press the Flash key to save the number. 7. Receive confirma...
Page 39 - Storing an Account Code; Deleting an Account Code
6 / Convenience Features 35 Protegé® User Guide - single line telephone Assigning a Trunk (Group) 1. Lift the handset. 2. Dial # 1. 3. Dial the speed dial number. 4. Dial 3. 5. Enter the number of the trunk or trunk group you wish to use with the speed dial number. 6. Receive confirmation tone. Dele...
Page 40 - Hotline
6 / Convenience Features 36 Protegé® User Guide - single line telephone To activate 1. Lift the handset. 2. Dial # 9 [ . 3. Enter the directory number of the resource you wish to hotline (normally three digits). 4. Select the service mode. Dial 1 for day. - or - Dial 2 for night. - or - Dial 3 for a...
Page 41 - Password Change; Caution
6 / Convenience Features 37 Protegé® User Guide - single line telephone Password Change Changing your password 1. Lift the handset. 2. Dial # 97. 3. Enter the old password. 4. Enter the new password. 5. Receive confirmation tone. 4. Security For security reasons, you must enter a password to be able...
Page 45 - Dialing Voice Mail; Voice Mail Features; seven
41 Protegé® User Guide - single line telephone Dialing Voice Mail 1. Lift the handset. 2. Dial the Voice Mail System general number. Transferring to Voice Mail 1. Phone in use on an active call. 2. Press the Flash key. 3. Dial the Voice Mail System general number. 4. Dial the appropriate extension n...
Page 46 - Calling an Extension’s Mailbox
7 / Voice Mail Features 42 Protegé® User Guide - single line telephone Retrieving Your Voice MailMessages 1. Lift the handset. 2. Dial # 64. Calling an Extension’s Mailbox 1. Lift the handset. 2. Dial the extension number. Receive busy toneor no answer. 3. Dial 7 to be transferred directly to the as...
Page 49 - Index
Index 45 Protegé® User Guide - single line telephone DND - see Do Not Disturb DND Override 11, 14 Do Not Disturb 11 Feature Access 4 Feature Interaction 4 Flash Key 43 Follow Me Call Forward 6, 8-9 Forward 6 Forwarding to Voice Mail 41 Group Call Pickup 5 Group Page 29 Hold 23 Hookflash 43 Hookswitc...
Page 52 - ROTEGÉ; Digital Hybrid Key System; User Guide—Single Line Telephone; UICK
P ROTEGÉ ® Digital Hybrid Key System User Guide—Single Line Telephone Item Number 699031 Q UICK G UIDE TO F EATURE C ODES Feature Code A BANDON C URRENT / R ETRIEVE H ELD C ALL 1 A GENT L OG O FF #91 ( OFF ) #*91 ( ON ) A UTHORITY C ODE #55 C ALLBACK 5 C ALLBACK - CANCEL #*#5 ( INDIV .) #*#5* ( ALL ...
