Page 2 - Hicom 300 Voice Mail System
2 Hicom 300 Voice Mail System GENERAL INFORMATION ........................................................................ 5 User notes .............................................................................................. 5 QUICK HELP REFERENCE .................................................
Page 5 - GENERAL INFORMATION; User notes; step by step through the various operations and menu’s; Terminology
5 GENERAL INFORMATION User notes Spoken user prompts in the Hicom 300 Voice Mail System (VMS) will guide you step by step through the various operations and menu’s Each time you hear a single “bleep” tone you can proceed to the next input - the spoken announcement will be stopped. A triple bleep ton...
Page 7 - PERSONALISING YOUR MAILBOX; Recording your name
7 PERSONALISING YOUR MAILBOX The first step in personalising your mailbox is to replace your extension number with your own name. Recording your name * 75 Access to Voice Mail System ID No. PIN number to access own mailbox * 8 Special functions 7 Personal announcements 0 Location 0 for recording you...
Page 8 - PERSONALISING YOUR MAILBOX - Cont’d; calls
8 PERSONALISING YOUR MAILBOX - Cont’d Selecting separate personal announcements for external and internal calls * 75 Access to Voice Mail System ID No. PIN number to access own mailbox * 8 Special functions 8 Personal announcements 9 External callers 111 Announcement No 1 (or any other location from...
Page 9 - SENDING A MESSAGE; Direct access to other mailbox
9 SENDING A MESSAGE Direct access to other mailbox * 79 Access internal Voice Mail System XXXX Enter required extension number * Connect to selected mailbox 1 Record message * Store message Calling an extension first You have called an extension which is busy or received no reply * 79 Access interna...
Page 10 - TRANSFERRING CALL TO MAILBOX
10 TRANSFERRING CALL TO MAILBOX An external caller wishes to leave a message in another mailbox. R Press Transfer key XXXX Dial required mailbox / extension number *79 Access internal Voice Mail System Replace handset Caller will be prompted to record a message.
Page 11 - RETRIEVING MESSAGES FROM YOUR MAILBOX; Retrieve messages from an Analogue telephone
11 RETRIEVING MESSAGES FROM YOUR MAILBOX You will be notified of messages waiting for retrieval by a voice announcement on your extension when lifting your handset. Retrieve messages from an Analogue telephone * 75 Access to Voice Mail System ID No. PIN number to access own mailbox * To receive mess...
Page 12 - RETRIEVING MESSAGES - Cont’d; Listen to message currently on screen
12 RETRIEVING MESSAGES - Cont’d Listen to message currently on screen - Press MESSAGE RETRIEVE key - Listen to message # Delete message or * Save message / Scroll 3 Listen to next message or 7 Reply to message (connect to sender’s mailbox) 07 Connect to caller (connect to sender’s extension) 8 Redir...
Page 13 - DISTRIBUTION GROUPS; Setup a distribution group
13 DISTRIBUTION GROUPS Messages may be sent to a predetermined group of extensions. This feature must be allocated in your class of service. Setup a distribution group * 75 Access to Voice Mail System ID No. PIN number to access own mailbox * 5 Distribution groups 7 Personal distribution group 1 New...
Page 14 - DISTRIBUTION GROUPS - Cont’d; Send a message to a distribution group
14 DISTRIBUTION GROUPS - Cont’d Send a message to a distribution group * 75 Access to Voice Mail System ID No. PIN number to access own mailbox * 1 Distribution groups 1 Distribute messages 800 * Enter group number/s (or 801-809) * End 1 Record message * End message Send a message to a temporary gro...
Page 15 - Scan existing distribution message lists
15 DISTRIBUTION GROUPS - Cont’d Scan existing distribution message lists * 75 Access to Voice Mail System ID No. PIN number to access own mailbox * 1 Distribution groups * Scan messages 3 Listen to message # Delete message Delete messages From time to time it is essential to delete messages, which y...
Page 16 - NOTIFICATION; Access Notification
16 NOTIFICATION The Voice Mail System is able to notify you immediately, or at a predetermined time daily, of messages awaiting delivery to you at a selected destination. This feature must be allocated in your class of service. Access Notification * 75 Access to Voice Mail System ID No. PIN number t...
Page 17 - NOTIFICATION - Cont’d; Activate / Deactivate Notification
17 NOTIFICATION - Cont’d Option 2 - Immediate (restricted date and time) 4 Enter start date and time e.g. 31081200 6 Enter end date and time e.g. 15091800 Notification between 1200 and 1800 from 31 Aug. - 15 Sept. as and when messages received. Option 3 - Predetermined time (daily) 4 Enter start tim...
Page 18 - PASSWORD; Securing your mailbox (with optional password)
18 PASSWORD Securing your mailbox (with optional password) * 75 Access to Voice Mail System ID No. PIN number * 8 Special functions 4 Password # Delete existing password or XXXX Enter a 1-6 digit password of your choice * Password entered
Page 19 - ACCESS FROM OUTSIDE YOUR COMPANY; Note There are 2 Company access numbers. One for Own Mailbox and one
19 ACCESS FROM OUTSIDE YOUR COMPANY The Voice Mail System may be accessed from outside the company to allow you to send and retrieve messages and change various features on your mailbox. This feature is only available when you are using a DTMF (Dual Tone Multi- Frequency) telephone instrument. The a...
Page 20 - CALL FORWARDING TO VOICE MAIL SYSTEM; Preset Call Forwarding to your mailbox
20 CALL FORWARDING TO VOICE MAIL SYSTEM - ANALOGUE TELEPHONES - Incoming calls may be directed to your mailbox by using CALL FORWARD PRESET or CALL FORWARD VARIABLE. Preset Call Forwarding to your mailbox * 11 * 75 Incoming calls directed to your mailbox immediately Call forwarding to voice mail is ...
Page 22 - CALL FORWARDING - Cont’d; Reactivate Call Forwarding
22 CALL FORWARDING - Cont’d Reactivate Call Forwarding - CALL FORWARD led is off - Press CALL FORWARD key - CALL FORWARD led is on and / or - Display shows - FORWARDING TO * 75 VOICE MAIL Calls will now be forwarded directly to your mailbox. Variable Call Forwarding to your mailbox - Press PROGRAMME...
Page 23 - PERSONAL ANNOUNCEMENT SUGGESTIONS; Supply the callers with the following information:-; Put a smile inyour voice
23 PERSONAL ANNOUNCEMENT SUGGESTIONS Advise the callers that they have reached the correct destination You have reached the answering service of.................... Supply the callers with the following information:- I will be in a meeting from...........to........... and will return your call after...
