Page 2 - TELEPHONE SYSTEMS SECURITY GUIDANCE NOTES
Siemens Enterprise Communications Limited Page 1 © 2007 Siemens Enterprise Communications Limited TELEPHONE SYSTEMS SECURITY GUIDANCE NOTES Introduction Toll fraud and Hacking is a multi-dollar business in the USA, which has now arrived in the UK. Hackers use various methods to access a PABX, which ...
Page 3 - Risk Factors
Siemens Enterprise Communications Limited Page 2 © 2007 Siemens Enterprise Communications Limited Hackers with a personal or political grudge against a company will spend a considerable amount of time in hacking the targeted telephone system, in order to achieve their required objective. This may be...
Page 4 - Note; Equipment Room Access
Siemens Enterprise Communications Limited Page 3 © 2007 Siemens Enterprise Communications Limited Trunk Access • Educate everyone about not connecting anyone they do not know to an outgoing trunk. • Ensure effective call barring has been carried out barring the following numbers may reduce the possi...
Page 5 - Engineering Level Measures
Siemens Enterprise Communications Limited Page 4 © 2007 Siemens Enterprise Communications Limited Engineering Level Measures Engineers must be security conscious at all times when dealing with a customer's PABX. • Change the default passwords/Passcodes to new codes when an installation is completed,...
Page 6 - Table of Contents; Accepting 2; Rejecting 2
Siemens Enterprise Communications Limited Page 5 © 2007 Siemens Enterprise Communications Limited Table of Contents TELEPHONE SYSTEMS SECURITY GUIDANCE NOTES ........................................ 1 Table of Contents ....................................................................................
Page 7 - Call Lists
Siemens Enterprise Communications Limited Page 6 © 2007 Siemens Enterprise Communications Limited 9.2 Reacting on a Callback ................................................................................. 18 9.2.1 Accepting a Callback ..................................................................
Page 8 - The OpenStage 15
Siemens Enterprise Communications Limited Page 7 © 2007 Siemens Enterprise Communications Limited 1. The OpenStage 15
Page 9 - Mailbox and Menu Keys
Siemens Enterprise Communications Limited Page 8 © 2007 Siemens Enterprise Communications Limited 1.1 The Audio Keys 1.2 Mailbox and Menu Keys 1.3 Navigation Keys
Page 11 - Making Calls – Basic Functions
Siemens Enterprise Communications Limited Page 10 © 2007 Siemens Enterprise Communications Limited 2. Making Calls – Basic Functions You are able to make calls either off-hook or on-hook using the Speaker Key. 2.1 Making a Call Off-Hook • Lift handset, • enter number (remembering any access code eg....
Page 12 - Answering a Call with the Handset
Siemens Enterprise Communications Limited Page 11 © 2007 Siemens Enterprise Communications Limited 3. Answering Calls When you receive a call to your handset you will be able to distinguish if the call is an External call or an Internal call by the ring tone. An External call will give a double ring...
Page 13 - Rejecting a Call; Or
Siemens Enterprise Communications Limited Page 12 © 2007 Siemens Enterprise Communications Limited 3.4 Rejecting a Call An incoming call can be refused, from within the pop-up menu: • Press to move through menu • Select and confirm with the • The caller hears the busy tone. • If the caller’s number ...
Page 14 - Hold Ringback Timer; User
Siemens Enterprise Communications Limited Page 13 © 2007 Siemens Enterprise Communications Limited 4. Holding a Call You can place a current call on hold providing the “Hold” function has been activated. • Whilst on a call use to select • Confirm with • To reconnect press on from menu. 4.1 Hold Ring...
Page 15 - Transferring Calls; Transfer a Call Unannounced; Transfer a Call Announced – No Answer; Aborting a Consultation Call
Siemens Enterprise Communications Limited Page 14 © 2007 Siemens Enterprise Communications Limited 5. Transferring Calls You are able to transfer calls Announced and Un-Announced providing the options “Call Transfer” and “Hangup while Ringing” are allowed. If you transfer a call Un-Announced to an e...
Page 16 - ‘Consult’; Cancelling Call Alternating
Siemens Enterprise Communications Limited Page 15 © 2007 Siemens Enterprise Communications Limited 6. Call Alternating (Toggle) The call alternating feature enables the user to toggle between two calls (internal/external or Network calls) when conducting a Consultation call. The above calls can be e...
Page 17 - Conference
Siemens Enterprise Communications Limited Page 16 © 2007 Siemens Enterprise Communications Limited 7. Conference A three party conference can be established as a local conference. Whilst conducting a consultation call: • Arrow down to Conference and confirm with You are connected to both parties. To...
Page 18 - call; Accept; Alternate; Call; Ignore
Siemens Enterprise Communications Limited Page 17 © 2007 Siemens Enterprise Communications Limited 8. Call Waiting (second call) You can accept a second incoming call whilst already using the telephone. The caller hears the ringing tone whilst you hear a call waiting signal. This call can be ignored...
Page 19 - Placing a Callback request; ‘Callback’; Reacting on a Callback
Siemens Enterprise Communications Limited Page 18 © 2007 Siemens Enterprise Communications Limited 9. Callback A callback request can be set if the required party is busy or does not reply. 9.1 Placing a Callback request • Dial the number required. • If the other party is busy or does not reply. • T...
Page 20 - View missed Calls
Siemens Enterprise Communications Limited Page 19 © 2007 Siemens Enterprise Communications Limited 10. Call Lists Calls received while you are absent are indicated by a message on the idle display. The key will also be lit. The ‘Call Lists’ logs all dialled, received, missed and forwarded calls in c...
Page 21 - Call Forwarding; Programming Call Forward destinations
Siemens Enterprise Communications Limited Page 20 © 2007 Siemens Enterprise Communications Limited 11. Call Forwarding This feature enables a user to forward their calls to another destination if unavailable. There are four types of Call Forwarding which can be programmed in the Forward menu; • All ...
Page 22 - Allocating a Destination Number to a Call Forward Type
Siemens Enterprise Communications Limited Page 21 © 2007 Siemens Enterprise Communications Limited 11.2 Allocating a Destination Number to a Call Forward Type • Press key. • Select ‘User’ from Menu and confirm. • Arrow down to ‘Configuration and confirm with • Arrow down to ‘Incoming Calls and confi...
Page 23 - Deactivate call forward
Siemens Enterprise Communications Limited Page 22 © 2007 Siemens Enterprise Communications Limited 11.5 Deactivate call forward • Press key. • Select ‘User’ from Menu and confirm. • Enter password if prompted • Arrow down to ‘Configuration and confirm with • Arrow down to ‘Incoming Calls and confirm...
Page 24 - Programming Function Keys; Programming a Speed Dial Key
Siemens Enterprise Communications Limited Page 23 © 2007 Siemens Enterprise Communications Limited 12. Programming Function Keys Press and hold the programmable key you want to program until the input field opens. The key illuminates continuously. • Arrow down and press on ‘ Normal’ to program the f...
Page 25 - Handset configuration; Language Settings
Siemens Enterprise Communications Limited Page 24 © 2007 Siemens Enterprise Communications Limited 13. Handset configuration 13.1 Language Settings • Press the Key • Select User and confirm • Enter password and confirm if necessary • Arrow down to Locality? and confirm • Arrow down to Language? and ...
Page 26 - Daylight saving time
Siemens Enterprise Communications Limited Page 25 © 2007 Siemens Enterprise Communications Limited 13.4 Daylight saving time • Press the Key • Select User and confirm • Enter password and confirm if necessary • Arrow down to Date and time and confirm • Arrow down to Daylight saving and confirm • Sel...
Page 27 - Audio Settings; Handset volume
Siemens Enterprise Communications Limited Page 26 © 2007 Siemens Enterprise Communications Limited 14. Audio Settings 14.1 Handset volume • Press the Key • Select User and confirm • Enter password and confirm if necessary • Arrow down to Audio and confirm • Arrow down to Volumes and confirm • Arrow ...
Page 28 - Please make use of this page for any Notes you may have
Siemens Enterprise Communications Limited Page 27 © 2007 Siemens Enterprise Communications Limited Please make use of this page for any Notes you may have
