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Sesame Apartments: Home Owner’s Manual CHAPTER 1 U S E F U L I N F O R M A T I O N & C O N T A C T

Sesame Apartments: Home Owner’s Manual 1. USEFUL INFORMATION AND CONTACTS 1 . 1 B U I L D I N G W A R R A N T Y During the first year from the date of legal completion of your property, generally speaking Thornsett Residential Ltd (also referred to as Thornsett) will rectify problems in accordance w...

Sesame Apartments: Home Owner’s Manual 1.2 CUSTOMER SERVICE D E F E C T S L I A B I L I T Y P E R I O D Thornsett Residential Ltd, in conjunction with its Main Contractor (Ardmore) who built the development, will provide a 12 months defect liability period. During this period we will instruct our co...

Sesame Apartments: Home Owner’s Manual Faulty heating system Electrical faults Dangerous structures or installations Faulty external doors/ironmongery Category 3 defects comprise the following (insofar as not within Category 2):- Easing of doors and windows Faulty fitted units Faulty internal doors/...

Sesame Apartments: Home Owner’s Manual 1.3 COMMUNAL AREA ENERGENCIES & REPAIRS The Managing Agent, London Residential Management Ltd (LRM) is responsible for matters relating to the building’s communal areas, for example: Building & Entry Systems Communal Insurance Lighting Roof Leaks or Flo...

Sesame Apartments: Home Owner’s Manual 1.4 POSTAL ADDRESS & DELIVERIES The apartments have the following postal addresses. Your Apartment Number (e.g. Apartment 301) 4 Holman Road Battersea London SW11 3PG P O S T A L D E L I V E R I E S & P O S T B O X E S Post will be delivered to the indi...

Sesame Apartments: Home Owner’s Manual 1.5 USEFUL CONTACTS DEVELOPER Thornsett Residential Limited 34 Margery Street London WC1X 0JJ ℡ 020 7843 9500 020 7843 9501 [email protected] www.thornsettgroup.com MANAGING AGENTS London Residential Management Ltd 9a Macklin Street London WC2B 5NE ℡ 020 7438 1...

Sesame Apartments: Home Owner’s Manual 1.6 GETTING AROUND The nearest station to the development is Clapham Junction, serving some of London’s major terminals, including Waterloo, Victoria and London Bridge. The development is also close to the proposed Jubilee footbridge, which will provide access ...

Sesame Apartments: Home Owner’s Manual At the time of printing, Oyster is the cheapest way to pay for single journeys on bus, tube, tram, DLR and London Overground services. It can store up to £90 of credit which can be used for ‘pay as you go’ travel. You can also load your 7 day, monthly and annua...

Sesame Apartments: Home Owner’s Manual 1.7 BICYCLE STORAGE Figure 1 (above) shows the location of the cycle storage in the basement floor. In order to access this cycle storage, you will need to come down the stairs or lift to the basement level and it is located near the second staircase. From the ...

Sesame Apartments: Home Owner’s Manual 1.8 LOCAL INFORMATION BANKING Halifax 6 St John’s Hill London SW11 1RU 020 7707 8700 Barclays Bank PLC 7/11 St John’s Hill London SW11 1XB 0845 755 5555 HSBC Bank Plc 238-240 Lavender Hill London SW11 1LH 0845 740 4404 Natwest Bank 66-68 St John’s Road London S...

Sesame Apartments: Home Owner’s Manual Fish in A Tie 105 Falcon Road London SW11 2PF 020 7924 1913 Mien Tay 180 Lavender Hill London SW11 5TQ 020 735- 0721 Banyan on the Thames 34 Lombard Road London SW11 3RF 020 7801 3638 VARIOUS Bridge Post Office 72 Battersea Bridge Road London SW11 3AG 020 7228 ...

Sesame Apartments: Home Owner’s Manual CHAPTER 2 L O O K I N G A F T E R Y O U R H O M E

Sesame Apartments: Home Owner’s Manual 2 LOOKING AFTER YOUR HOME 2.1 CARE & MAINTENANCE GUIDANCE G U I D A N C E Residents should contact the Managing Agent for guidance, in the event that they have queries concerning repair or maintenance issues. The apartment conforms to current Building Regul...

Sesame Apartments: Home Owner’s Manual 2.2 RUNNING IN Running in a new home requires attention to detail and awareness of heat and ventilation control, to allow the expansion and contraction of natural materials to take place. The following details and guidance are provided for the successful ‘runni...

Sesame Apartments: Home Owner’s Manual If carrying out any works in your home we recommend considering the use of low VOC (Volatile Organic Compound) products and the use of certified timber. Using low VOC products will mean a cleaner healthier environment for you and your family. S U M M A R Y W H ...

Sesame Apartments: Home Owner’s Manual 2.3 MAINTENANCE S E R V I C E A N D M A I N T E N A N C E C H E C K L I S T The list below suggests items which should be considered for regular servicing, maintenance or testing in accordance with the manufacturers’ or installers recommendations. Water heating...

Sesame Apartments: Home Owner’s Manual 2.4 PROLONGED ABSENCES W H O S H O U L D I A D V I S E O F A N Y P R O L O N G E D P E R I O D S O F A B S E N C E ? Advice dates of absence and contact details to the managing agent in case of an emergency. W H A T T O D O - W H A T N O T T O D O - W H A T T O...

Sesame Apartments: Home Owner’s Manual 2.5 ELECTRICAL SAFTEY S A F E T Y I N T H E H O U S E Prior to contemplating or undertaking any changes to the electrical installations within the apartment, you need to be aware that for your health and safety there are restriction upon what you may and may no...

Sesame Apartments: Home Owner’s Manual 2.6 ENERGY EFFICIENCY Example of an appliance energy label EU Directive 92/75/EC [1] established an energy consumption labelling scheme. The directive was implemented by several other directives thus most white goods, light bulb packaging and cars must have an ...

Sesame Apartments: Home Owner’s Manual 2.7 ENERGY SAVING T I P S O N S A V I N G E N E G R Y Turn your thermostat down. Reducing your room temperature by 1°C could cut your heating bills by up to 10% and can typically save up to £40 per year. If you have a programmer, set your heating and hot water ...

Sesame Apartments: Home Owner’s Manual CHAPTER 3 A P A R T M E N T F I X T U R E S & F I T T I N G S

Sesame Apartments: Home Owner’s Manual 3 APARTMENT FIXTURES & FITTING 3.1 LIGHTING & BULB MAINTENANCE Generally, spotlights with transformers are fitted in the kitchen, bathroom, en-suite bathroom, living room and bedrooms. There is low voltage down lights under the kitchen cabinets. Please ...

Sesame Apartments: Home Owner’s Manual King Shield LEDPIR LED Strip light - PIR Wardrobes A unique PIR that is specially designed for the King Shield LEDSLC1 LED Strip light ORLIGHT ORLBH16 WH Balcony lights This series of 2D fixtures features and IP54 rated construction with a textured white finish...

Sesame Apartments: Home Owner’s Manual 3.2 WINDOWS AND GLAZING Your home is fitted with tilt turn windows. A quarter turn of the handle opens the top slightly for secure ventilation, while a half-turn will allow the window to swing inward on side hinges so you can easily clean the outside surface. T...

Sesame Apartments: Home Owner’s Manual Picture 4 : shows the window handle pointing upwards in the vertical position which enables the window to be fully opened on the side hinges to enable cleaning of the outside of the window. You must continue to hold the handle in this position whilst opening th...

Sesame Apartments: Home Owner’s Manual 3.3 INTERCOM The Polyx is a surface mounted two wire hands free video monitor with a colour LCD display. Its keys are programmed for the following functions: entrance panel activation, door lock release, staircase lighting. It also comes with four additional pr...

Sesame Apartments: Home Owner’s Manual 3.4 KITCHEN UNITS & APPLIANCES A P P L I A N C E S Residents MUST fill in and return all guarantees/registration cards in order to activate warranties. These cards can be found in the kitchen appliance pack. Alternatively you can go online and register the ...

Sesame Apartments: Home Owner’s Manual S E R V I C E C A L L S Residents are responsible for reporting any issues with their appliances directly to the manufacturer. When reporting a problem with an appliance, you will need to contact Bosch customer care. Your product's model and serial numbers will...

Sesame Apartments: Home Owner’s Manual P O W E R S U P P L Y Switches are on a multi-gang socket/fused spur switch ( picture 1 above) and are labelled for each appliance. These switches control the power supply to each individual appliance. There is a separate switch for the hob ( picture 2 above). ...

Sesame Apartments: Home Owner’s Manual Properties are fitted with the following Omega kitchen units, with applied laminate worktops and glass splash backs. A P A R T M E N T S K I T C H E N C H O I C E S A N D C O L O U R S C H E D U L E Apt Base/ Tall Units Carcass Handles Appliances Worktop Splash...

Sesame Apartments: Home Owner’s Manual W O R K T O P S P R O T E C T F R O M S C R A T C H I N G While no harm will be caused by crockery and other kitchen utensils being moved about on the worktop, the surface can be damaged if used as a cutting surface. P R O T E C T F R O M M O I S T U R E It is ...

Sesame Apartments: Home Owner’s Manual 3.5 BATHROOM Area Manufacturer/Model Colour Basin Roca, Cala 650x420mm Countertop Basin (1 Tap Hole) White Basin Mixer Roca, Thesis Monoblock Basin Mixer (With Pop Up Waste) Chrome Bath/Shower Mixer Roca, Moai Thermostatic Wall Mounted Built-In Bath/Shower Mixe...

Sesame Apartments: Home Owner’s Manual C A R E & M A I N T E N A N C E I N S T R U C T I O N S B A S I N S , B A T H & S H O W E R S C R E E N S Trays and tops should be cleaned and dried as soon as possible after use. In hard water areas, insoluble lime salts and grime will harden on the su...

Sesame Apartments: Home Owner’s Manual 3.6 DOORS Front Entrance & Internal Doors Vicaima –EX 6.0/T 44mm Enhanced Core Security Door set with SBD with Wenge Veneered Finish (on the outside) and Walnut Veneered Finish (on inside face). Fire Rating FD30s Door Handles REF: KF.7650-1.SS Satin Stainle...

Sesame Apartments: Home Owner’s Manual The door and lock is a ‘Secure by Design’ standard for your safety and security. Operation: To enter the apartment – Insert your key into the deadlock which turns the deadlock picture 2 . Once you have unlocked the door, push the handle in the downward position...

Sesame Apartments: Home Owner’s Manual C A R E & M A I N T E N A N C E O F D O O R S 1. D U S T Y S U R F A C E S Day to day build-up of dust particles can usually be removed with a soft duster, but if dust has bedded into the grain of the veneer it will have to be removed by the application of ...

Sesame Apartments: Home Owner’s Manual 3.7 FLOORING Properties are finished with a combination of the following floor surfaces: Area Flooring Colour Lounge, Kitchen & Hall Kahrs Wood Flooring Walnut Montreal Satin 153N15VA50 Bedrooms Kahrs Wood Flooring Westex (carpet) Walnut Montreal Satin 153N...

Sesame Apartments: Home Owner’s Manual Shading or pile reversal- all cut pile carpets and pile fabrics are liable to suffer shading or plié reversal. This appears as light and dark patches arising from the reorientation of the pile fibre. This feature is inherent in all pile fabrics and is not a man...

Sesame Apartments: Home Owner’s Manual Aerosol foam shampoo For light cleaning of small areas, aerosol foam shampoos can be used. It is advisable to test the shampoo first for sticky residue which may attract dust. Foam is usually sprayed sparingly on to the carpet and worked into the pile with a mo...

Sesame Apartments: Home Owner’s Manual 3.8 STANDARD DÉCOR Properties have been decorated using the following Dulux products and finishes: SURFACE DESCRIPTION REFERENCE Woodwork Dulux Brilliant White Eggshell Ceilings Dulux Brilliant White matt Walls throughout Dulux 30YY78/018 P R O T E C T I O N O ...

Sesame Apartments: Home Owner’s Manual F I T T I N G C U R T A I N S A N D B U I L D S A combination of cavity fixing or self-tapping screw may be necessary dependent upon the type of fitting. As there is no pattress, the required fitting will be determined once the hole is drilled. The use of heavy...

Sesame Apartments: Home Owner’s Manual Please see enclosed leaflet for care information. M A N U F A C T R E R S Strata Homes Limited Quay Point Lakeside Doncaster DN4 5PL ℡ 01302 308508 [email protected] Stonegres Ltd 145-157 St. John Street London EC1V 4PW ℡ 020 8943 3154 www.stonegres.co.uk

Sesame Apartments: Home Owner’s Manual 3.10 BALCONY SURFACE C A R E & M A I N T E N A N C E Simple procedures of keeping the deck free from debris, extended frost coverage and fungal growth will help to prevent premature deterioration. The decking should be regularly cleaned but only with a stif...

Sesame Apartments: Home Owner’s Manual CHAPTER 4 A P A R T M E N T S Y S T E M S & S E R V I C E

Sesame Apartments: Home Owner’s Manual 4 APARTMENT SYSTEMS &SERVICES 4.1 ELECTRICITY E L E C T R I C I T Y S E R V I C E P R O V I D E R Initially, E.ON Energy will supply electricity to your apartment. See section 1.5 for contact details. Residents have a choice over which company they subseque...

Sesame Apartments: Home Owner’s Manual Electric Consumer Unit 1 3 A M P S O C K E T S - P R I V A T E A P A R T M E N T S 5 A M P S O C K E T – P E N T H O U S E I M P O R T A N T I N F O R M A T I O N If a circuit is overloaded or an appliance develops a fault, an MCB (a miniature circuit breaker) ...

Sesame Apartments: Home Owner’s Manual E L E C T R I C T R O U B L E S H O O T I N G G U I D E I have no electric Did you just plug something in? Check the Consumer Unit in the hallway cupboard to see that none of the switches are set to Check the following: 1. Is heating timer set correctly? 2. Are...

Sesame Apartments: Home Owner’s Manual 4.2 HEATING R O O M H E A T I N G Your home is fitted with a hot water central heating system, consisting of a heat exchanger unit, under floor heating, a pump and controls. Water heated by the heat exchanger is pumped around the under floor heating system thro...

Sesame Apartments: Home Owner’s Manual W A T E R H E A T I N G Your water is heated by the heat exchanger unit. There is a communal hot water cylinder located in the basement. Water from the rising main is directly heated and distributed from the basement to the hot taps around your apartment. There...

Sesame Apartments: Home Owner’s Manual Important safety advice: Always switch the heater off at the mains when not in use and ensure the power cord is not in contact with the surface of the heater. The heater must always be positioned horizontally using the mounting brackets supplied and allowing fr...

Sesame Apartments: Home Owner’s Manual 4.3 GAS SUPPLY Whilst your apartment does not have an individual gas supply, gas does supply the communal boilers which are located in the basement which supply the heat exchangers with heating and hot water throughout the whole development.

Sesame Apartments: Home Owner’s Manual 4.4 FIRE PROTECTION F I R E C O N T A I N M E N T To comply with Building Regulations the homes are designed to meet minimum fire containment standards. In between apartments, party walls and ceilings provide protection from fire. To maintain the integrity of t...

Sesame Apartments: Home Owner’s Manual S M O K E A L A R M & H E A T D E T E C T O R S Each apartment has a mains operated smoke and heat detector. The alarm will sound if it detects fire or potential risk of fire. Typically there is one heat detector located on the kitchen ceiling and one smoke...

Sesame Apartments: Home Owner’s Manual 4.5 HOME EMTERTAINMENT R A D I O & T E L E V I S I O N S E R V I C E O V E R V I E W Your apartment has been wired for digital terrestrial (BBC/ITV), FM and DAB radio and Sky+ television. There is also a CAT5 network designed to carry HDMI signal over CAT5....

Sesame Apartments: Home Owner’s Manual This allows for the same programme to be viewed on each TV. To control channel changes from each TV set, the user will need to install a ‘magic eye’ on each TV which allows control of the programming choice from the SKY box which is in your hallway cupboard. Al...

Sesame Apartments: Home Owner’s Manual 4.6 TELEPHONE There are telephone sockets in all rooms which are cabled to connect to analogue telephone and Internet services. In order to use Internet services, you must have a telephone line activated. You should contact your chosen service provider to activ...

Sesame Apartments: Home Owner’s Manual 4.7 VENTILATION E X T R A C T S Y S T E M Your apartment has a Vent-Axia ‘hallway, bathroom, and kitchen ventilation’ extract system that constantly extracts moist and polluted air from the property. The system has 3 fully adjustable speeds and a purge setting ...

Sesame Apartments: Home Owner’s Manual 4.8 WATER W A T E R S E R V I C E P R O V I D E R Water and sewerage services will be supplied by Thames Water (see chapter 1.6 for contact details). Residents do not have a choice over which company they choose to contract for this service. As the water enters...

Sesame Apartments: Home Owner’s Manual B A T H R O O M A C C E S S Should you require access to the overflow or waste to the bath, access can be obtained by removing the bath panel ( Picture 1 ) with the help of a professional plumber. Waste blockages and water leaks In event of waste blockages in t...

Sesame Apartments: Home Owner’s Manual CHAPTER 5 E S T A T E S S Y S T E M S & S E R V I C E S

Sesame Apartments: Home Owner’s Manual 5.1 ACCESS & SECURITY R E S I D E N T S ’ A C C E S S Residents can access the building by using their electronic fob ( picture 1 ) which should be presented to the fob reader at the front entrance door ( picture 2 ). The reader will acknowledge the fob and...

Sesame Apartments: Home Owner’s Manual 5.2 FIRE PROTECTION For residents’ increased safety, and to meet Fire Regulations, the building’s communal areas are designed to have minimal fire risks affording occupants safe access to the stairwell and exit. On the top floor of each communal area are two Au...

Sesame Apartments: Home Owner’s Manual 5.3 LIFT All floor levels are served by the lift. To call lift car press the call button and the indicator light will illuminate to confirm your request. T O A S C E N D O R D E S C E N D Press the appropriate floor level button on the control panel. Floor leve...

Sesame Apartments: Home Owner’s Manual 5.4 COMMUNAL LIGHTING Movement sensors operate lighting to the communal lobby areas. The Managing Agents can adjust the duration of illumination. The external lighting to the main entrance and terraces is operated automatically via photocell and will illuminate...

Sesame Apartments: Home Owner’s Manual 5.5 REFUSE BINS Basement Floor The refuse bins on the basement floor are located on the left side of the lifts. In order to access the refuse bins storage, you will need to come down the staircase located next to the boiler room turn right go past the lifts and...

Sesame Apartments: Home Owner’s Manual Ground Floor The refuse bins on the ground floor are located on the left side of the lifts. In order to access the refuse bins storage, you will need to come down the staircase, turn left, go outside the building and turn right and the refuse bins storage will ...

Sesame Apartments: Home Owner’s Manual D I S P O S A L O F R E F U S E / R U B B I S H There are number of communal refuse storage areas allocated to apartments. There are both refuse and recycling bins available. Residents are personally responsible for transferring their refuse from their apartmen...

Sesame Apartments: Home Owner’s Manual Light bulb and Battery recycling currently there is only one bank available for recycling light bulbs and batteries and this can be found at Asda and Halfords. Book banks mean you can deposit all unwanted hardback and paperback books. Please note: some book ban...

Sesame Apartments: Home Owner’s Manual 5.6 CONCIERGE SERVICES The Concierge will be on site between 7.00am to 5.00pm Monday to Friday and shorter hours during the weekend. The concierge will have a strong customer service focus and will make themselves available for all reasonable lessee requests. I...

Sesame Apartments: Home Owner’s Manual CHAPTER 6 E S T A T E M A N A G E M E N T

Sesame Apartments: Home Owner’s Manual 6.1 OWNERSHIP & MANAGEMENT E S T A T E O W N E R S H I P The landlord is “Thornsett Residential Limited 34 Margery St London WC1X 0JJ” and they hold the leasehold reversionary interest. A P A R T M E N T O W N E R S H I P The tenants (owners of individual h...

Sesame Apartments: Home Owner’s Manual 6.2 MANAGING AGENT A P P O I N T M E N T Thornsett Residential Limited has entered into an initial one-year management contract with London Residential Management to act as the managing agent for the estate. The managing agent has created a Management Scheme – ...

Sesame Apartments: Home Owner’s Manual 6.3 SERVICE CHARGES A N N U A L B U D G E T E S T I M A T E S & I N V O I C E S The managing agent will be responsible for the production of financial budgets for the running costs of the building in accordance with the lease. Service charge payments are du...

Sesame Apartments: Home Owner’s Manual 6.4 INSURANCE B U I L D I N G I N S U R A N C E Arranging and maintaining adequate building insurance cover for the building is the responsibility of the managing agent. The managing agent, on behalf of the management company, will collect the insurance premium...

Sesame Apartments: Home Owner’s Manual 6.5 GROUND RENT P A Y M E N T & R E N T R E V I E W A R R A N G E M E N T S The rent sum, as specified in each lease and due to the Landlord, is payable in advance on 1 st January in each calendar year. This sum will be demanded and collected yearly in adva...

Sesame Apartments: Home Owner’s Manual 6.6 SALE OR SUBLETTING To conform to the lease, when the ownership of a property is to be transferred, or a property is to be sublet, the landlord and management company must be formally advised of the transaction via the managing agent, and preferably before l...

Sesame Apartments: Home Owner’s Manual 6.7 RESIDENTS’ OBLIGATIONS The lease contains various obligations, which apply to tenants and all residents, in respect of the use and care of homes and communal areas, which are intended to: Enable residents to co-exist with their neighbours as comfortably, sa...

Sesame Apartments: Home Owner’s Manual 4.3.3 As soon as practicable after the end of each accounting period the Landlord will furnish the Tenant with a statement of the expenditure properly incurred by the Landlord acting reasonably in respect of the Services for the relevant accounting period and o...

Sesame Apartments: Home Owner’s Manual monies thereunder withheld in whole or in part due to the act neglect or default of the Tenant or its undertenants or invitees) 4.3.8.2 the costs of works to the extent that such costs are recovered by the Landlord from third parties other than by way of servic...

Sesame Apartments: Home Owner’s Manual the proper and reasonable cost thereof shall be a debt payable by the Tenant due from the Tenant to the Landlord and shall be forthwith recoverable by action 4.7.3 To enter the Demised Premises within one month prior to the Termination Date for the purpose of t...

Sesame Apartments: Home Owner’s Manual To observe all regulations set out in the Third Schedule and such other reasonable regulations from time to time in force and notified to the Tenant by the Landlord having as their object the proper maintenance and tidiness of the Building or any part or parts ...

Sesame Apartments: Home Owner’s Manual 4.14.11 in case payment of any insurance monies is refused by insurers by reason of or as a result of the Tenant's act neglect or default the Tenant will upon demand pay the Landlord the refused amount 4.15 Alienation 4.15.1 Not to assign share part with the po...

Sesame Apartments: Home Owner’s Manual (derivative or otherwise) in the Demised Premises or any part thereof other than assured shorthold tenancies or similar tenancies replacing the same to the solicitors of the Landlord for registration within one month from the date thereof and to pay to the Land...

Sesame Apartments: Home Owner’s Manual 4.18.4 Not to carry out or make any alteration or addition to the Demised Premises or any change of use thereof (being an alteration or addition or change of use for which a Planning Permission needs to be obtained) before a Planning Permission therefore has be...

Sesame Apartments: Home Owner’s Manual 4.23 To yield up At the Termination Date to give up the Demised Premises in such condition as is consistent with the tenant’s covenants in this Lease and any consents for alterations to the Demised Premises given by the Landlord to the Tenant 4.24 To pay charge...