Page 3 - ABOUT THIS GUIDE; Conventions
© SAMSUNG Electronics Co., Ltd. Page I ABOUT THIS GUIDE This User guide provides instructions for the use of Samsung’s latest ITP-5012L large LCD IP Phone that can be used in connection with the Samsung’s Enterprise IP Solutions OfficeServ System. Please take the time to study this guide to become f...
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Page 5 - SAFETY CONCERNS; Symbols
© SAMSUNG Electronics Co., Ltd. Page III SAFETY CONCERNS For product safety and correct operation, the following information must be read before the installation and operation of your ITP-5012L IP phone. Symbols Caution Indication of a general caution Restriction Indication of a prohibited action wh...
Page 8 - CAUTION
Page VI © SAMSUNG Electronics Co., Ltd. SAFETY CONCERNS Be careful not to connect the network LAN cable to the PC connection port. If the LAN cable connected to network is connected tothe PC connection port, both telephone and PCcommunications will be disabled. Use a soft dry cloth to clean the phon...
Page 9 - TABLE OF CONTENTS
© SAMSUNG Electronics Co., Ltd. Page VII TABLE OF CONTENTS ABOUT THIS GUIDE Conventions .......................................................................................................................... I SAFETY CONCERNS Symbols ..................................................................
Page 10 - GETTING STARTED
Page VIII © SAMSUNG Electronics Co., Ltd. TABLE OF CONTENTS Background Screen ........................................................................................................... 13 Executive Status Display .........................................................................................
Page 11 - MAKING A CALL
© SAMSUNG Electronics Co., Ltd. Page IX TABLE OF CONTENTS MAKING A CALL 1. Before Making a Call ................................................................................................................... 33 Dialling Modes .........................................................................
Page 12 - ANSWERING A CALL
Page X © SAMSUNG Electronics Co., Ltd. TABLE OF CONTENTS ANSWERING A CALL 1. Before Answering a Call............................................................................................................. 53 Call Answering Methods ...................................................................
Page 13 - CONVENIENT FEATURES
© SAMSUNG Electronics Co., Ltd. Page XI TABLE OF CONTENTS CONVENIENT FEATURES 1. Call Forwarding............................................................................................................................ 69 Forward All Calls..............................................................
Page 14 - APPLICATION MENUS
Page XII © SAMSUNG Electronics Co., Ltd. TABLE OF CONTENTS 5. Executive/Secretary Hot Line .................................................................................................... 87 Executive Status Display ...................................................................................
Page 16 - ANNEX
Page XIV © SAMSUNG Electronics Co., Ltd. TABLE OF CONTENTS Handset Volume .............................................................................................................. 129 Speaker Volume ...................................................................................................
Page 17 - PREPARATION; IP Network
© SAMSUNG Electronics Co., Ltd. Page 1 PREPARATION 1. Main Features IP Network Large LCD Screen Application menu Speed Dial Displays various kinds of information, and you can simply press the related [Select] button next to the feature/menu. This feature provides easy search and selection of menus a...
Page 18 - Pickup
Page 2 © SAMSUNG Electronics Co., Ltd. PREPARATION Pickup Automatic Redial/Retry Hold Conference Calls Call Forwarding When your call is important but your party is busy on another call you can use automatic redial/retry function. The IP phone redials the called number automatically until your party...
Page 19 - Do Not Disturb
© SAMSUNG Electronics Co., Ltd. Page 3 PREPARATION Do Not Disturb Page Executive/Secretary Caller ID xxx-xxx-xxxx When there is an incoming call, the caller ID or name will be displayed on the LCD screen. You can see who is calling before answering the call and respond accordingly. When the Executiv...
Page 20 - Checking the Parts in the Package
Page 4 © SAMSUNG Electronics Co., Ltd. PREPARATION 2. Checking the Parts in the Package - Please contact your Authorised Samsung Reseller if any item above is missing or damaged. NOTE Handset LAN Cable(for PC connection) User Guide Phone Stand ITP-5012L Power Adaptor(The view of power adaptorand pow...
Page 21 - Name and Features of the ITP-5012L IP phone; Front Panel
© SAMSUNG Electronics Co., Ltd. Page 5 PREPARATION 3. Name and Features of the ITP-5012L IP phone Front Panel Status Indicator Dial Buttons Select Buttons LCD Panel Navigation Buttons Volume Button Screen Button Speaker Button Hold Button Transfer Button Select Buttons Microphone Conference Button S...
Page 22 - Name and Features of Each PartEMBED; LCD Screen; Status Indicator
Page 6 © SAMSUNG Electronics Co., Ltd. PREPARATION Name and Features of Each PartEMBED [Select] buttons You can simply press the [Select] button next to the preferred item on the LCD panel. LCD Screen The LCD screen consists of the Status screen and the Main screen. ! The Status screen on the top of...
Page 24 - Bottom Panel of the ITP-5012L
Page 8 © SAMSUNG Electronics Co., Ltd. PREPARATION Bottom Panel of the ITP-5012L LAN connection port Connect the LAN cable connected to the network to this port. PC connection port Connect the LAN cable connected to your PC’s network card to this port. Power adaptor connection port Connect the power...
Page 25 - Connecting lines to the phone
© SAMSUNG Electronics Co., Ltd. Page 9 PREPARATION 4. Assembling the ITP-5012L IP phone Connecting lines to the phone 1. Connect the handset to the handset connection port. 2. Connect the LAN cable connected to the network to the LAN connection port at the bottom panel of the IP phone. 3. Connect th...
Page 26 - Using the Desktop Stand
Page 10 © SAMSUNG Electronics Co., Ltd. PREPARATION Using the Desktop Stand If the phone needs to be used in a desktop environment, insert the desktop stand into the two side holes, which are located at the rear of the phone, and push it in the upward direction, as shown in Figure below.
Page 27 - THINGS YOU SHOULD KNOW; About Stations and Trunk Lines
© SAMSUNG Electronics Co., Ltd. Page 11 THINGS YOU SHOULD KNOW 1. About Stations and Trunk Lines A station is a digital or IP phone or standard telephone connected to the OfficeServ system. A Trunk line is directly connected to your phone company’s telephone network. It allows you to make telephone ...
Page 28 - Introduction of Main Screens; Programmable Feature Screen
Page 12 © SAMSUNG Electronics Co., Ltd. THINGS YOU SHOULD KNOW 2. Introduction of Main Screens The main screens displayed on LCD of this IP phone are as follows. Programmable Feature Screen The programmable feature screen appears when the [Screen] button is pressed in standby mode or during a call. ...
Page 29 - Background Screen; Executive Status Display
© SAMSUNG Electronics Co., Ltd. Page 13 THINGS YOU SHOULD KNOW Background Screen This is the default screen that appears in standby mode. ! You can use the ‘My Phone’ menu in the application menus to change this background screen. Refer to the Application Menus section. Executive Status Display This...
Page 30 - Using the Programmable Feature Screen
Page 14 © SAMSUNG Electronics Co., Ltd. THINGS YOU SHOULD KNOW Screen 3. Using the Programmable Feature Screen In this screen, the various features programmed in the telephone system are displayed such asspeed dial keys. You can use the features by pressing the associated [Select] button. 1. When th...
Page 31 - Using the Soft Menu Screen
© SAMSUNG Electronics Co., Ltd. Page 15 THINGS YOU SHOULD KNOW Screen 4. Using the Soft Menu Screen In the Soft Menu screen, the various features that can be used during the setup of a call or duringstandby mode are displayed. You can use those features by pressing the associated [Select] button. 1....
Page 32 - Choosing a Function
Page 16 © SAMSUNG Electronics Co., Ltd. THINGS YOU SHOULD KNOW 5. Choosing a Function Because various features of this IP phone are displayed on the LCD screen, you can press the[Select] button corresponding to the desired feature or dial the desired function code. Refer below. The features availabl...
Page 33 - Using a Function Code
© SAMSUNG Electronics Co., Ltd. Page 17 THINGS YOU SHOULD KNOW 6. Using a Function Code Many of the OfficeServ system functions can be invoked by dialling function codes. Please refer tothe table below for the default function codes(these maybe changed in your system, refer to yourSystem Administrat...
Page 34 - Entering Characters; Selecting an Input Mode
Page 18 © SAMSUNG Electronics Co., Ltd. THINGS YOU SHOULD KNOW 7. Entering Characters Using the dial buttons and the navigation buttons of this phone, you can easily enter/edit, letters,numbers and special characters. Selecting an Input Mode When the input screen appears, press the [Menu] button unt...
Page 35 - EMBEDEntering Letters of the Alphabet
© SAMSUNG Electronics Co., Ltd. Page 19 THINGS YOU SHOULD KNOW EMBEDEntering Letters of the Alphabet 1. Press the [Menu] button to select the alphabet input mode. Use the direction button to move a cursor. 2. Then, press the dial buttons to modify or insert the desired letters. If the letter to ente...
Page 36 - Entering Special Characters; Entering Numbers
Page 20 © SAMSUNG Electronics Co., Ltd. THINGS YOU SHOULD KNOW Entering Special Characters 1. Press the [Menu] button to select the special character input mode. 2. Then, the special characters that can be selected will be displayed on the lower part of the character input screen. Press direction bu...
Page 37 - Adjusting Handset Volume; Adjusting Speaker Volume
© SAMSUNG Electronics Co., Ltd. Page 21 THINGS YOU SHOULD KNOW 8. Volume Adjustment [ ! Volume " ] button is used for adjusting the volume of the handset, speaker, and ringer. Adjusting Handset Volume 1. During a call using the handset, press the [Volume " " " " ] button to incre...
Page 38 - Adjusting Ring Volume
Page 22 © SAMSUNG Electronics Co., Ltd. THINGS YOU SHOULD KNOW Adjusting Ring Volume 1. To increase the ring volume, press the [Volume " " " " ] button while the phone is ringing. 2. To decrease the speaker volume, press the [ ! ! ! ! Volume ] button while the phone is ringing. - In ...
Page 39 - Types of Signal Tone; Changing the Dial Mode
© SAMSUNG Electronics Co., Ltd. Page 23 THINGS YOU SHOULD KNOW 9. Types of Signal Tone The types of signal tone used in this telephone system are described in the following table. Signal Tone Name Usages Signal Interval Dial tone A steady tone that indicates you can begin dialling. Ring back tone In...
Page 40 - Telephone Status Indicator
Page 24 © SAMSUNG Electronics Co., Ltd. THINGS YOU SHOULD KNOW 11. Telephone Status Indicator The status indicator turns on or off according to the telephone status. Situation Status Indicator Busy Steady red. Station Ring Flashing red. Trunk Ring Flashing blue. Recall Ring Flashing purple. Message ...
Page 41 - Entering the Environment Setup Mode; Setup Menu Structure
© SAMSUNG Electronics Co., Ltd. Page 25 GETTING STARTED This chapter describes the procedure for setting the user environment after installing and booting the ITP-5012L IP phone. 1. Entering the Environment Setup Mode When the IP phone is first installed or the system settings have changed, you must...
Page 42 - Moving between Menus; Deleting Entries
Page 26 © SAMSUNG Electronics Co., Ltd. GETTING STARTED 2. Editing The buttons and functions below are used for selecting a menu from the LCD screen andentering/cancelling/saving a value. Moving between Menus ! Press the [ ]/[ ] direction button to move to a menu and press the [Enter] button, or pre...
Page 45 - Upgrade Settings
© SAMSUNG Electronics Co., Ltd. Page 29 GETTING STARTED 4. Load & Upgrade Settings You can verify or change the upgrade environment of the IP phone. 1. Use the [ ]/[ ] button to move to the [3. Load & Upgrade] menu and press [Enter] button. 2. The submenus are displayed. 3. Select [1. Load O...
Page 47 - Setting System Authentication Information
© SAMSUNG Electronics Co., Ltd. Page 31 GETTING STARTED 5. Setting System Authentication Information This function is used to set the IP address of the OfficeServ system connected to the IP phone andthe authentication ID and password of the IP phone. The ID and password of this menu are usedwhen ini...
Page 48 - Verifying Settings
Page 32 © SAMSUNG Electronics Co., Ltd. GETTING STARTED 6. Verifying Settings You can verify the IP phone settings after setup.Incorrect settings can be adjusted after verification. 1. Use the [ ]/[ ] button to move to the [1. Information] menu and press the [Enter] button. 2. The submenus are displ...
Page 49 - Before Making a Call; Dialling Modes
© SAMSUNG Electronics Co., Ltd. Page 33 MAKING A CALL 1. Before Making a Call The calling methods and features are summarized in the following table.The detailed description corresponding to each feature then follows. Call Type Intercom Calls Outside Calls Calling method Handset, speakerphone - Maki...
Page 50 - Calling Methods
Page 34 © SAMSUNG Electronics Co., Ltd. MAKING A CALL Calling Methods " Using a handset This function allows you to lift the handset and make a call. " Using a speakerphone This function allows you to make a call through the speakerphone without lifting the handset.
Page 51 - Making an Intercom Call; Calling Other Stations; Calling Through a Speakerphone
© SAMSUNG Electronics Co., Ltd. Page 35 MAKING A CALL 2. Making an Intercom Call This function is used when you want to make a call to other stations. Calling Other Stations 1. Lift the handset. 2. Dial the extension number of the other party. ! Or, press the [Select] button corresponding to the ext...
Page 52 - Busy Station Callback
Page 36 © SAMSUNG Electronics Co., Ltd. MAKING A CALL Busy Station Callback When you call another station and receive a busy signal, this function allows you to set a callback reservationfor when the other station becomes free. 1. When another station is called and a busy tone is heard, press the [S...
Page 53 - Calling your system operator
© SAMSUNG Electronics Co., Ltd. Page 37 MAKING A CALL Busy Station Camp-On When you call another station and receive a busy signal but you do not want to wait for a callback, thisfunction allows you to camp on to the busy extension. 1. After calling a busy station, press the [Select] button correspo...
Page 54 - Making an Outside Call
Page 38 © SAMSUNG Electronics Co., Ltd. MAKING A CALL 3. Making an Outside Call Making an Outside Call 1. Lift the handset and dial the trunk access code [0] and then dial the telephone number of outside party. ! Or, press the [Select] button corresponding to the trunk line required in the programma...
Page 55 - Redial
© SAMSUNG Electronics Co., Ltd. Page 39 MAKING A CALL Redial This function allows you to redial the last external number dialled. 1. When the phone is in standby mode, press the [Screen] button repeatedly until the Soft menu screen appears. ! Or, dial [1][9], the function code for redial, and then p...
Page 56 - Automatic Redial
Page 40 © SAMSUNG Electronics Co., Ltd. MAKING A CALL Automatic Redial After making an outside call and receiving busy tone, your IP phone can redial the called numberautomatically. It can redial up to 99 times at a the preprogrammed interval. 1. Upon hearing a busy tone, press the [Select] button c...
Page 57 - Busy Line Queuing With Callback
© SAMSUNG Electronics Co., Ltd. Page 41 MAKING A CALL Busy Line Queuing With Callback If you receive a busy signal when selecting an outside line, this means that the line orgroup of lines is busy. This callback function allows a call to be placed in queue waiting for a freeoutside line. 1. If busy ...
Page 58 - Making a New Call
Page 42 © SAMSUNG Electronics Co., Ltd. MAKING A CALL Making a New Call This function allows you to disconnect the existing call and make a new call on the same line. 1. While on a call, press the [Select] button corresponding to [NEW] menu displayed on the LCD screen. This will disconnect the curre...
Page 59 - Using Authorization or Account Codes; Using Authorization Codes
© SAMSUNG Electronics Co., Ltd. Page 43 MAKING A CALL 3. Dial the orbit number (0~9) to park the call and announce the orbit number for the required party to answer the call. 4. To retrieve a parked call press the [Select] button corresponding to [PARK] on the Programmable feature screen and dial th...
Page 60 - Using an Account Code
Page 44 © SAMSUNG Electronics Co., Ltd. MAKING A CALL Using an Account Code The OfficeServ system can be programmed to force an account code entry prior to making outside calls or atanytime during the call if it is not forced. This allows the system to report calls against specific account codesin t...
Page 61 - Saving the Telephone Number; Redialling the Saved Number; Calling From the Lists of the Latest Called Numbers/
© SAMSUNG Electronics Co., Ltd. Page 45 MAKING A CALL Saving the Telephone Number You can save the current dialled outside number for later use and redial the number. Press the [Select] button for [SAVE/REPEAT] before hanging up the call, to save the phone number that has just been called. Rediallin...
Page 62 - Dialling from your Recent Call Log
Page 46 © SAMSUNG Electronics Co., Ltd. MAKING A CALL Dialling from your Recent Call Log 1. Press the [Send] button briefly while in standby mode. ! If the [Send] button is pressed and held about 2 seconds, you can redial the last numberdialled. 2. Up to 60 numbers of recently made or received calls...
Page 63 - Speed Dialling
© SAMSUNG Electronics Co., Ltd. Page 47 MAKING A CALL Speed Dialling The OfficeServ system can store up to 500 frequently dialled telephone numbers in the system speed dial list.In addition you can have up to 50 personal speed dial numbers stored in the system. ! You can dial a preprogrammed telepho...
Page 64 - Dialling from the Directory Name
Page 48 © SAMSUNG Electronics Co., Ltd. MAKING A CALL Dialling from the Directory Name The OfficeServ system maintains an online directory for extensions, system and personal speed dial names.The extension number or the speed dial number can be selected from the directory name list, which is inalpha...
Page 65 - Conference Call
© SAMSUNG Electronics Co., Ltd. Page 49 MAKING A CALL Conference Call Up to 5 members, including you, can participate in a conference simultaneously. 1. Press [Conference] button in the standby mode. 2. Press the [Select] button for [Group] in the conference screen to display the group list. 3. Pres...
Page 66 - Conference Groups
Page 50 © SAMSUNG Electronics Co., Ltd. MAKING A CALL Conference Groups You can establish a conference simply by selecting one of 5 possible groups and the conference will be setupautomatically. You can also review and edit the members of each group. 1. Press the [Conference] button in the standby m...
Page 67 - To establish a new Conference Group
© SAMSUNG Electronics Co., Ltd. Page 51 MAKING A CALL To establish a new Conference Group 1. Press the [Conference] button in the standby mode. 2. Press the [Select] button for [Group] in the conference screen to display the group list. 3. Press the left [Select] button of the entry boxes and enter ...
Page 69 - Before Answering a Call; Call Answering Methods
© SAMSUNG Electronics Co., Ltd. Page 53 ANSWERING A CALL 1. Before Answering a Call The call answering methods and features are summarized in the following table.If you want to learn how to use each feature, please refer to the detailed description correspondingto each feature. Call Type Intercom Ca...
Page 70 - Answering an Intercom Call; Answering a Ringing Intercom Call; Answering Using the Speakerphone
Page 54 © SAMSUNG Electronics Co., Ltd. ANSWERING A CALL 2. Answering an Intercom Call Answering a Ringing Intercom Call 1. When the phone rings, a call receipt message will be displayed on the LCD screen. 2. Lift the handset and the ringing call will be automatically connected you. 3. Replace the h...
Page 71 - Automatic Answering Mode; Voice Announce Mode
© SAMSUNG Electronics Co., Ltd. Page 55 ANSWERING A CALL Automatic Answering Mode This function allows you to answer a station call on your phone where the intercom answering modehas been programmed for automatic answer. " Please refer to the ‘Setting the Answering Mode’ section in the ‘Configur...
Page 72 - Answering an Outside Call; Answering an outside call; To Answer using the Speakerphone
Page 56 © SAMSUNG Electronics Co., Ltd. ANSWERING A CALL 3. Answering an Outside Call Answering an outside call 1. When the phone rings, a call receipt message will be displayed on the LCD screen. 2. Lift the handset and the ringing call will be automatically connected. 3. Replace the handset after ...
Page 73 - Universal Answer for Outside Calls
© SAMSUNG Electronics Co., Ltd. Page 57 ANSWERING A CALL Universal Answer for Outside Calls The Universal answer feature allows you to answer outside calls programmed to ring a general alerting devicesuch as a night bell. The Universal Answer feature does not apply to intercom calls. 1. If an outsid...
Page 74 - Answering Calls at Other Extensions; Station Call Pickup
Page 58 © SAMSUNG Electronics Co., Ltd. ANSWERING A CALL 4. Answering Calls at Other Extensions The functions below describe the methods available to answer calls ringing at unattended stations. Station Call Pickup 1. When you hear an unattended ringing station Lift the handset. 2. Dial [6][5] , the...
Page 75 - Group Call Pickup
© SAMSUNG Electronics Co., Ltd. Page 59 ANSWERING A CALL Group Call Pickup Allows you to pick up a call ringing in any pickup group. Use group pickup when you and the ringing extensionare part of a pickup group. 1. When a telephone assigned in the same pickup group is ringing, you can lift the hands...
Page 76 - Answering a Waiting Call
Page 60 © SAMSUNG Electronics Co., Ltd. ANSWERING A CALL Answering a Waiting Call When currently on a call and a second call arrives from another station/outside caller this feature allows youto answer the waiting call. 1. Press the [Screen] button until the Programmable Feature screen appears. 2. P...
Page 77 - FEATURES USED DURING A CALL; During an Intercom Call; Hold an Intercom Call
© SAMSUNG Electronics Co., Ltd. Page 61 FEATURES USED DURING A CALL 1. During an Intercom Call Features that can be used conveniently during an intercom call are described below. Hold an Intercom Call You can put the other party on hold if another call arrives or you wish to use both hands for anoth...
Page 78 - During a Outside Call; Hold an Outside Call
Page 62 © SAMSUNG Electronics Co., Ltd. FEATURES USED DURING A CALL 2. During a Outside Call Features that can be used conveniently during an outside calls are described below. Hold an Outside Call You can put the other party on hold if another call arrives or you wish to use both hands for another ...
Page 79 - Hold a Outside Call and Make an Intercom Call
© SAMSUNG Electronics Co., Ltd. Page 63 FEATURES USED DURING A CALL Hold a Outside Call and Make an Intercom Call You can put the outside caller on hold and call another station to consult with another staff member. 1. Press [Transfer] button. The caller will be placed on-hold. 2. Dial the station n...
Page 80 - Call Transfer
Page 64 © SAMSUNG Electronics Co., Ltd. FEATURES USED DURING A CALL Call Transfer While on an outside call you can transfer the call to another internal or outside party. 1. Press [Transfer] button during the call. 2. Dial the station/outside number to which the call should be transferred. 3. Press ...
Page 81 - Transfer to the Voice Mailbox
© SAMSUNG Electronics Co., Ltd. Page 65 FEATURES USED DURING A CALL Transfer to the Voice Mailbox You can automatically transfer the incoming call to the voice mailbox.The OfficeServ system should have the Samsung Voice Mail Service(SVMi) card installed. 1. When a call arrives, press the [Screen] bu...
Page 82 - Conference
Page 66 © SAMSUNG Electronics Co., Ltd. FEATURES USED DURING A CALL 3. During Intercom/Trunk Line Calls Features that can be used conveniently during intercom/Trunk line calls are described below. Conference Up to 5 members, including you, can participate in a conference simultaneously. 1. Press [Co...
Page 83 - Mute
© SAMSUNG Electronics Co., Ltd. Page 67 FEATURES USED DURING A CALL Mute During a call you can mute the handset transmitter or microphone while still listening to the other party . 1. Press the [Select] button for [MUTE] displayed on the screen. 2. Press the [Select] button for [MUTE(OFF)] to clear ...
Page 85 - Forward All Calls
© SAMSUNG Electronics Co., Ltd. Page 69 CONVENIENT FEATURES 1. Call Forwarding When unable to take incoming calls you can forward your calls to another station, group of stationsor an outside telephone number. You may also program a dedicated feature key for Forward All,Forward Busy, Forward No Answ...
Page 86 - Forward Busy; Forward No Answer
Page 70 © SAMSUNG Electronics Co., Ltd. CONVENIENT FEATURES Forward Busy You can forward incoming calls to another number when you are using the phone. 1. Dial [6][0][2] in the standby mode and dial the number to which all calls should be forwarded. ! [6][0][2] is the function code for Forward Busy....
Page 87 - Forward Busy/No Answer; Cancel Call Forwarding
© SAMSUNG Electronics Co., Ltd. Page 71 CONVENIENT FEATURES Forward Busy/No Answer When the Forward Busy and Forward No Answer destinations are both set, you may enable both these optionssimultaneously. When you are busy, calls will be transferred to the number specified in Forward Busydestination. ...
Page 88 - Forward Follow Me
Page 72 © SAMSUNG Electronics Co., Ltd. CONVENIENT FEATURES Forward Follow Me When you will be away from your phone for a while, e.g. in a conference room or another office, you canforward your incoming calls to a station where you are currently located. Alternatively you can redirect calls toanothe...
Page 89 - Setting/Cancelling DND
© SAMSUNG Electronics Co., Ltd. Page 73 CONVENIENT FEATURES 2. Do Not Disturb (DND) This feature is used to block incoming calls. Setting/Cancelling DND 1. Press the [Screen] button until the Soft menu screen is displayed. ! Or, dial the DND setup code, [4][0][1]. 2. Press the [Select] button for [D...
Page 90 - Internal Page
Page 74 © SAMSUNG Electronics Co., Ltd. CONVENIENT FEATURES 3. Paging This feature is used to broadcast announcements through the phone’s internal speaker and/oroptional external speakers. Internal Page To broadcast through the station speakers. 1. Lift the handset. ! Or, press the Page function cod...
Page 91 - External Page
© SAMSUNG Electronics Co., Ltd. Page 75 CONVENIENT FEATURES External Page You can broadcast announcements through optional speakers in external areas(such as large offices, workareas and factories). Four(4) External zones are available plus all external zones. 1. Lift the handset. ! Or, dial the Pag...
Page 92 - All Page
Page 76 © SAMSUNG Electronics Co., Ltd. CONVENIENT FEATURES All Page Allows you to page through all station speakers in the internal zones and speakers in externalareas. 1. Lift the handset. ! Or, press the Page function code [5][5]. 2. Press the [Select] button for [PAGE] displayed on the screen. 3...
Page 93 - Meet Me Page
© SAMSUNG Electronics Co., Ltd. Page 77 CONVENIENT FEATURES Meet Me Page You can use page to find the recipient of a call. 1. Lift the handset. ! Or, dial the Meet Me Page function code [5][4]. 2. Press the [Select] button for [MEET ME PAGE] displayed on the screen. 3. Dial the page zone number(0~9)...
Page 94 - Call Park and Page
Page 78 © SAMSUNG Electronics Co., Ltd. CONVENIENT FEATURES 6. The ‘Wait until the recipient responds’ message is displayed. You should hold on to the handset until the recipient dials the page answer code([5][6]). 7. Once the recipient enters the page answer code([5][6]), the recipient will be auto...
Page 95 - Page Pickup
© SAMSUNG Electronics Co., Ltd. Page 79 CONVENIENT FEATURES 4. Hang up by replacing the handset. ! If the parked call is not answered within a specified time, the outside call will recall your phone. Intercom calls cannot be parked or paged. Page Pickup To answer the parked call notified in the page...
Page 97 - OHVA Reject
© SAMSUNG Electronics Co., Ltd. Page 81 CONVENIENT FEATURES OHVA Reject 1. While listening to OHVA, you can press the [Select] button for [REJECT] to disconnect the OHVA call and resume the original call. - OHVA is not applicable to phones that have the DND option enabled.- OHVA is applicable to int...
Page 98 - OHVA Block
Page 82 © SAMSUNG Electronics Co., Ltd. CONVENIENT FEATURES OHVA Block You can use the OHVA Block feature to reject all OHVA calls. 1. Press the [Screen] button until the Soft Menu screen is displayed. 2. Press the [Select] button for [OHVA BLOCK] and then select [ON]. ! Press the [Select] button fo...
Page 99 - Leaving a Station Message
© SAMSUNG Electronics Co., Ltd. Page 83 CONVENIENT FEATURES 4. Messaging Leaving a Station Message You can leave your phone number as a message on stations that do not answer your call or are busy. 1. Press the [Screen] button until the Programmable Feature screen is displayed. ! Or, dial the messag...
Page 100 - Cancelling Station Messages
Page 84 © SAMSUNG Electronics Co., Ltd. CONVENIENT FEATURES Cancelling Station Messages You can erase station messages left on other stations or delete the messages left on theyour station. 1. To erase station messages you left on other stations, dial [4][2] and dial the station number of the other ...
Page 102 - Programmed Messages
Page 86 © SAMSUNG Electronics Co., Ltd. CONVENIENT FEATURES Programmed Messages EMBEDWhen you will be away from you desk you can leave an absence message to advise internal callers ofyour status. Internal callers will receive the message on their LCD screen when they call you. 1. Lift the handset an...
Page 104 - Call Transfer from Secretary to Executive
Page 88 © SAMSUNG Electronics Co., Ltd. CONVENIENT FEATURES Call Transfer from Secretary to Executive The programmed secretary station will receive calls for the executive first and transfer the calls to theexecutive. 1. After the secretary answers the call and verifies the nature of the caller’s bu...
Page 105 - Executive/Secretary Message
© SAMSUNG Electronics Co., Ltd. Page 89 CONVENIENT FEATURES Executive/Secretary Message Messages that are frequently exchanged between the executive and the secretary can be presetfor convenient use.The [EXE/SECR MSG] menu is displayed in the Soft menu screen of the phone where the Executive/Secreta...
Page 106 - Entering the Executive/Secretary Message
Page 90 © SAMSUNG Electronics Co., Ltd. CONVENIENT FEATURES Entering the Executive/Secretary Message There are no preset messages when first using the Executive/Secretary Hot Line.Press the [Menu] button and enter the message. 1. On the [Select EXE/SECR MSG] screen, move to the item where the messag...
Page 109 - Saving Caller Number; Dialling a Saved Caller Number
© SAMSUNG Electronics Co., Ltd. Page 93 CONVENIENT FEATURES 8. Caller ID (CID) Presentation The OfficeServ system can be set to display not only the number but also the name of the callerprior to answering a call. The presentation of the Caller Id is an optional service provided by yourtelephone com...
Page 110 - Storing the Caller Number to a Speed Dial Number
Page 94 © SAMSUNG Electronics Co., Ltd. CONVENIENT FEATURES Storing the Caller Number to a Speed Dial Number The caller number can be stored in your personal speed dial number list. 1. Press the [Select] button for [STORE] menu displayed on the programmable features screen during the call. 2. The pe...
Page 111 - Viewing the Caller ID of Calls Parked/on Hold; Call Duration Display
© SAMSUNG Electronics Co., Ltd. Page 95 CONVENIENT FEATURES Viewing the Caller ID of Calls Parked/on Hold You can verify the CID before answering a call that is parked or on hold. 1. When the phone is in the standby mode or in the middle of a call, press the [Select] button of the [INQUIRE] menu dis...
Page 112 - Door Phone Related Features; Answering the Door Phone
Page 96 © SAMSUNG Electronics Co., Ltd. CONVENIENT FEATURES Hello~ 10. Door Phone Related Features When you phone is programmed to receive calls from the door phone you can answer a call withoutleaving your desk. If the optional electric door release is fitted you can also unlock the door fromyour p...
Page 115 - Navigation Buttons; Menu Button; Send Button
© SAMSUNG Electronics Co., Ltd. Page 99 APPLICATION MENUS 1. Navigation Buttons Navigation buttons are provided for your convenience. Menu Button ! When the [Menu] button is pressed in the standby mode, the phones application menus are displayed as icons. - If the [End] button or [Speaker] button is...
Page 116 - Enter Button; Cancel Button; End Button
Page 100 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS ¨ç ¨è ¨é ¨ê Enter Button ! The Enter button is used in the menu mode to select or save the corresponding item. Direction button The Direction button is used to move between items or to edit the content. 1 1 1 1 [ ] button is used - To move t...
Page 117 - Entering Application Menus; Selecting Application Menus
© SAMSUNG Electronics Co., Ltd. Page 101 APPLICATION MENUS 2. Entering Application Menus When the IP phone is in the standby mode, press the [Menu] button. The main application menuwill appear on the LCD screen. Selecting Application Menus ! Use the direction button to move to the desired applicatio...
Page 118 - Search By Speed Dial Number Location
Page 102 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS 3. Phone Book Press the Right direction button to enter the Phone Book menu OR Press the [Menu] button and use the direction button to select Then, press the [Enter] button. Search By Speed Dial Number Location This function allows you to se...
Page 119 - Search a Telephone Number By Name
© SAMSUNG Electronics Co., Ltd. Page 103 APPLICATION MENUS 3. The telephone number corresponding to the entered speed dial location is displayed. # If you press the [Enter] button without entering the speed dial number location, a list of all speed dial names programmed will be displayed. 4. Press t...
Page 120 - Search By Telephone Number
Page 104 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Search By Telephone Number You can search based on the telephone number or part of a telephone number registered in theIP phone. 1. Press the button and use the direction button to select " " " " [1. Search] " " "...
Page 121 - Search a Telephone Number By Group
© SAMSUNG Electronics Co., Ltd. Page 105 APPLICATION MENUS Search a Telephone Number By Group You can search for telephone numbers by groups registered in the IP phone. This will only work ifyou have allocated speed dial names and numbers to specific groups.Refer to Registering New Numbers and Editi...
Page 122 - Search a Telephone Number By Time; Recent Caller Numbers
Page 106 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Search a Telephone Number By Time You can search for any telephone number based on the time the telephone number was registered inthe phone. Speed dial names will be displayed commencing with the latest entry. 1. Press the button and use the...
Page 123 - Recent Called Numbers
© SAMSUNG Electronics Co., Ltd. Page 107 APPLICATION MENUS Recent Called Numbers The call details and Calling line ID, if available, of up to the last 30 incoming calls will be saved inthe incoming call log. You can review the details and dial the Caller ID. 1. Press the button and use the direction...
Page 124 - Telephone Number Registration
Page 108 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Telephone Number Registration You can save 1000 speed dial names and 2,400 telephone numbers. Each Speed dial name canhave the following information registered : 5 telephone numbers(home, mobile phone,work/school, Etc, and facsimile), e-mail...
Page 125 - Editing Groups
© SAMSUNG Electronics Co., Ltd. Page 109 APPLICATION MENUS Editing Groups This function allows you to establish groups to which speed dial names can be included. Thisallows you to search for speed dial numbers by personalized groupings. 1. Press the button and use the direction button to select "...
Page 126 - Deleting All Telephone Numbers
Page 110 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Deleting All Telephone Numbers This function allows you to delete all saved telephone numbers and associated names. 1. Press the button and use the direction button to select " " " " [6. Delete All]. Then, press the [Enter] b...
Page 127 - Wakeup Call
© SAMSUNG Electronics Co., Ltd. Page 111 APPLICATION MENUS 4. E-Diary Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Move to the desired menu and press the [Enter] button. Wakeup Call Allows you to set an alarm to ring for 1 minute or until answered, ...
Page 128 - Alarm Clock; Daily Planner; Schedule Registration
Page 112 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Alarm Clock This function is similar to the wakeup call function except that the frequency of the alarm is limited to onceonly or everyday. Two separate alarm times are available. 1. Press the [Menu] button and use the direction button to se...
Page 130 - Memo Pad; Entering a Memo
Page 114 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Memo Pad Allows you to save a simple memo to the IP phone. Entering a Memo 1. Press the [Menu] button and use the direction button to select ! ! ! ! [4. Memo Pad] ! ! ! ! [1.Add New Memo]. Then, press the [Enter] button. 2. Enter the memo in...
Page 131 - Calculator
© SAMSUNG Electronics Co., Ltd. Page 115 APPLICATION MENUS Calculator A simple calculator is available to add, subtract, multiply, and divide numbers. 1. Press the [Menu] button and use the direction button to select ! ! ! ! [5. Calculator]. Then, press the [Enter] button. 2. Enter the numbers to ca...
Page 132 - World Time; Changing the Time Zone
Page 116 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS World Time Allows you to search local time in 39 cities around the world(Guam, New York, Dallas, Tokyo, Denver, Lapas,London, Rome, Miami, Moscow, Midway, Bangkok, Berlin, Buenos Aires, Beijing, Samoa, San Francisco, Seoul,Sydney, Chicago, A...
Page 133 - Searching a List of D-Days
© SAMSUNG Electronics Co., Ltd. Page 117 APPLICATION MENUS D-DAY Plus D-DAY Plus allows you to enter an important schedule so that you can check the time left until or the timepassed from, the entered date (D-Day). The D-DAY can be entered directly, or can also be enteredautomatically by calculating...
Page 134 - Unit Conversion
Page 118 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Unit Conversion This feature provides a simply conversion program for commonly used units of measurement for temperature,length, weight, volume, and area. 1. Press the [Menu] button and use the direction button to select ! ! ! ! [8. Units Co...
Page 135 - Received Messages
© SAMSUNG Electronics Co., Ltd. Page 119 APPLICATION MENUS 5. Message Press the direction button to enter the Text Message menu OR Press the [ Menu ] button and use the direction button to select Then, press the [ Enter ] button. Move to the desired menu and press the [Enter] button. Received Messag...
Page 136 - Message Charge
Page 120 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Message Charge Allows you to review received text messages and to setup how you wish to be notified on the arrival of a newtext message. 1. Press the button and use the direction button to select ! ! ! ! [1. Received] ! ! ! ! [1. Msg. Charge...
Page 137 - Setting Message Arrival Notice Interval; Setting a Message Arrival Alarm
© SAMSUNG Electronics Co., Ltd. Page 121 APPLICATION MENUS Setting Message Arrival Notice Interval You can set how your phone will notify you of a new text message . 1. Press the button and use the direction button to select ! ! ! ! [1. Received] ! ! ! ! [2. TextMsg.Setup] ! ! ! ! [1. Indi. Interval...
Page 138 - Setting/Clearing Message Display; Sent Messages
Page 122 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Setting/Clearing Message Display Allows you to select whether to display the contents of the message when the message arrives. 1. Press the button and use the direction buttons to select ! ! ! ! [1. Received] ! ! ! ! [2. TextMsg.Setup] ! ! !...
Page 139 - Writing a Message; Retrieving and Sending a Message
© SAMSUNG Electronics Co., Ltd. Page 123 APPLICATION MENUS Writing a Message You can write and send a text message. 1. Press the button and use the direction buttons to select ! ! ! ! [2. Write & Sent] ! ! ! ! [1. Write Message] ! ! ! ! [1. Write New Message]. Then, press the [Enter] button. 2. ...
Page 140 - Managing the Sent Message Box
Page 124 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Managing the Sent Message Box Allows you to check/delete/resend the sent or reserved messages saved in the Sent Message box. " Messages cannot be modified. 1. Press the button and use the direction buttons to select ! ! ! ! [2. Write &am...
Page 141 - Draft; New Draft Message Registration
© SAMSUNG Electronics Co., Ltd. Page 125 APPLICATION MENUS Draft Allows you to retrieve and conveniently use messages saved as a Draft. 1. Press the button and use the direction buttons to select ! ! ! ! [3. Draft]. Then, press the [Enter] button. 2. Move from the Draft screen to the desired menu. T...
Page 142 - Searching Messages
Page 126 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Searching Messages Allows you to search your saved draft messages. 1. Press the button and use the direction buttons to select ! ! ! ! [3. Draft] ! ! ! ! [2. Search Message]. Then, press the [Enter] button. 2. Use the direction button to mov...
Page 143 - Selecting a Ring Type
© SAMSUNG Electronics Co., Ltd. Page 127 APPLICATION MENUS 6. Volume Adjustment Press the down direction button to enter the Ring type/Volume menu OR Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Move to the desired menu and press the [Enter] button....
Page 144 - Ringer Volume
Page 128 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Ringer Volume Allows you to set the volume of the ringer. 1. Press the button and use the direction button to select ! ! ! ! [2. Ringer]. Then, press the [Enter] button. 2. There are 8 volume levels. Press the [ ▼ Volume ▲ ] button to set th...
Page 145 - Handset Volume; Speaker Volume
© SAMSUNG Electronics Co., Ltd. Page 129 APPLICATION MENUS Handset Volume Allows you to set the volume when speaking through the handset. 1. Press the button and use the direction buttons to select ! ! ! ! [4. Handset]. Then, press the [Enter] button. 2. There are 8 volume levels. Press the [ ▼ Volu...
Page 146 - BGM Volume; Page Volume
Page 130 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS BGM Volume Allows you to set the Back Ground Music(BGM) volume when the BGM is set on the IP phone. " If BGM is not available on your phone refer to your System Administrator. 1. Press the button and use the direction buttons to select !...
Page 148 - Changing a Password
Page 132 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS 8. Configuration Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Move to the desired menu and press the [ Enter ] button. Changing a Password Allows you to change your 4-digit password, which i...
Page 149 - Locking a IP phone
© SAMSUNG Electronics Co., Ltd. Page 133 APPLICATION MENUS Locking a IP phone Allows you to lock any outgoing trunk calls or incoming/outgoing calls to prevent others from using your IPphone without permission. 1. Press the [Menu] button and use the direction buttons to select ! ! ! ! [2. Locked]. T...
Page 150 - Setting the Boss Answering Mode
Page 134 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Setting the Boss Answering Mode Allows you to set the answering mode when you are called by a designated Secretary. Only applies if the IPphone is assigned with a boss function. If the Automatic mode or the Voice Announce mode is set, the ca...
Page 151 - Setting the Method of CID Display
© SAMSUNG Electronics Co., Ltd. Page 135 APPLICATION MENUS Setting the Method of CID Display Allows you to set the type of Caller ID(CID) display on the LCD screen of the IP phone. 1. Press the [Menu] button and use the direction buttons to select. ! ! ! ! [6. CID Display]. Then, press the [Enter] b...
Page 152 - Setting Absent Messages; Displaying Internal Calls
Page 136 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Setting Absent Messages Allows you to set a message to be displayed to internal callers on their LCD screen if you are absent for awhile. 1. Press the [Menu] button and use the direction buttons to select ! ! ! ! [7. Absent Msg.]. Then, pres...
Page 153 - Dial Mode
© SAMSUNG Electronics Co., Ltd. Page 137 APPLICATION MENUS Dial Mode Allows you to set the dial mode when making a call.In Enbloc mode which is set by default, you enter the phone number first and press the [Send] button to connect to the other party. In the Overlap mode, as you enter the phone numb...
Page 155 - Select BG
© SAMSUNG Electronics Co., Ltd. Page 139 APPLICATION MENUS 9. My Phone Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Move to the desired menu and press the [Enter] button. Select BG Allows you to set the initial background screen on the LCD of your I...
Page 156 - Entering the Name; Network Information
Page 140 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Entering the Name Allows you to enter your name to identify your IP phone.The entered name is displayed on the LCD screen of the caller’s phone during an internal phone call. 1. Press the [Menu] button and use the direction buttons to select...
Page 157 - Viewing Status Information; Enbloc Timeout
© SAMSUNG Electronics Co., Ltd. Page 141 APPLICATION MENUS Viewing Status Information Allows you to check the feature status registered on your phone. 1. Press the [Menu] and use the direction buttons to select ! ! ! ! [4. Status Info]. Then, press the [Enter] button. 2. Displays the Call Forwarding...
Page 158 - News Color
Page 142 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS News Color Allows you to set the color of characters of OfficeServ News in the calendar screen. 1. Press the [Menu] button and use the direction buttons to select ! ! ! ! [6. News Color]. Then, press the [Enter] button. 2. Select ‘Light’ or ...
Page 159 - Privacy Option
© SAMSUNG Electronics Co., Ltd. Page 143 APPLICATION MENUS Privacy Option Allows you to restrict unauthorised access to the Application Menus on your phone. To access the Application Menus you must enter your phone is the privacy option is set. 1. Press the [Menu] button and use the direction button...
Page 160 - Version Information
Page 144 © SAMSUNG Electronics Co., Ltd. APPLICATION MENUS Version Information Allows you to view the version of your phone. 1. Press the [Menu] button and use the direction buttons to select ! ! ! ! [9. Version Info]. Then, press the [Enter] button. 2. The version of your phone is displayed on the ...
Page 161 - The phone does not boot when the power is connected.
© SAMSUNG Electronics Co., Ltd. Page 145 ANNEX 1. Troubleshooting Possible problems and troubleshooting steps for your IP phone are described below:Check the troubleshooting steps before contacting your Authorised Samsung Reseller. The phone does not boot when the power is connected. ! Check to conf...
Page 162 - The ITP-5012L phone does not ring and volume is too low.; Conversation quality is reduced due to noise and echo.; Caller IDs are not displayed on the LCD screen.
Page 146 © SAMSUNG Electronics Co., Ltd. ANNEX Nothing appears on the LCD screen while the ITP-5012L phone is beingused. ! Check the data network cable is correctly connected to the LAN socket on the ITP-5012L phone. (Refer to ‘Assembling the ITP-5012L IP phone’ section of ‘Preparation’ in this guid...
Page 163 - An alarm does not ring at the programmed time.
© SAMSUNG Electronics Co., Ltd. Page 147 ANNEX An alarm does not ring at the programmed time. ! Check the current time is set on the ITP-5012L phone correctly. If the current time setting needs to be changed, contact your System Administrator. ! Check if an alarm is set. (Refer to ‘Alarm Clock’ in t...
Page 164 - Product Specifications
Page 148 © SAMSUNG Electronics Co., Ltd. ANNEX 2. Product Specifications The specifications and features of the ITP-5012L IP phone are as follows. Item Specification Model ITP-5012L Weight(kg) 1.1 Size(mm) 266(width) X 206(length) X 122(height) Operating Temperature( ° C) 0 to 45 Operating Humidity(...