Siemens HIPATH OPTIPOINT 420 ECONOMY - User Manual

Contents 6 Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 57Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 58Transferring a Call after a Sp...

Basic operating instructions 9 Basic operating instructions optiPoint 420 economy/economy plus/standard andoptiPoint self labeling key module control panel optiPoint 420 1 economy economy plus standard Full-duplex speakerphone feature - - ; Illuminated display - - ; Headset port - ; ; 2. LAN-Schnitt...

Step by Step Basic operating instructions 10 How to Use these Operating Instruc-tions You will find a graphic representation of the steps in log-ical sequence in the left column. Below is an explana-tion of the symbols: n Lift the handset (off-hook). t Replace the handset (on-hook). s Conduct a call...

Basic operating instructions 11 Step by Step Accessing Functions ... Interactively You can select some functions while the telephone is idle , for example: Use < > to scroll to a function and press : to execute it. You can select other functions directly depending on the situation . Example: y...

Step by Step Basic operating instructions 12 Functions You Can Use SLK Functions „SLK“ means „ S elf-Labeling K ey“ . That means you usu- ally won’t need to worry about manually labeling the keys on your telephone. If you want to, you can still specify your own text for la-beling the function keys Æ...

Basic operating instructions 13 Step by Step Using the Telephone Efficiently • You probably have certain colleagues or external par-ties with whom you talk on the phone especially fre-quently. To dial these numbers faster and more con-veniently, you can save them on keys (Saving station numbers for ...

Step by Step Making Calls – Basic Functions 14 Making Calls – Basic Functions Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). • When you receive an external call, your ...

Making Calls – Basic Functions 15 Step by Step or Press the key. Notes on speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the tele-phone set in speakerphone mode is abo...

Step by Step Making Calls – Basic Functions 16 Open Listening in the Room During a Call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Precondition: You are conducting a call with the hand- set. Activating ring transfer: Press ...

Making Calls – Basic Functions 17 Step by Step The called party does not answer or is busy: Press the key. The LED goes out. Ending the call t Replace the handset. or Press the key. Your system may also be programmed so that you have to press the Internal key before you dial an internal number.To ca...

Step by Step Making Calls – Basic Functions 18 Redialing a Number The last three external telephone numbers dialed are stored automatically.You can redial them simply by pressing a key.The station number appears on your screen for two sec-onds and is then dialed. Press the key once to dial the numbe...

Making Calls – Basic Functions 19 Step by Step Turning the Microphone On and Off To prevent the other party from listening in while you consult with someone in your office, you can temporar-ily switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree mi-cro...

Step by Step Making Calls – Basic Functions 20 Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. Confirm. o Call the second party. Return to the first party: Confirm. or or q d Press the key. The LED lights up. Enter th...

Making Calls – Basic Functions 21 Step by Step Transferring a Call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Confirm. o Enter the number of the party to which you want to transfer the call. s Announce the call, if necessa...

Step by Step Making Calls – Basic Functions 22 Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) Select and confirm. o...

Step by Step Making Calls – Basic Functions 24 Call Forwarding in the Carrier Networkand Forwarding Multiple Subscriber Num-bers (MSN) (Not for U.S.) If this function has been configured (contact your ser-vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID n...

Making Calls – Basic Functions 25 Step by Step Call Forwarding in the Event of a Telephone Malfunction If this feature is configured (ask the service personnel), you can define an internal or external call forwarding destination that becomes effective when your tele-phone is not working. Press the k...

Step by Step Making Calls – Basic Functions 26 Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user.You receive a callback,• When the other party is no longer busy • When the user who...

Making Calls – Basic Functions 27 Step by Step Deleting a displayed entry: Press the "OK" dialog key to confirm your selection. Ending callback display: Select and confirm. or Press the key. The LED goes out. or Press the key. The LED goes out. Delete? US: Exit? UK: End?

Step by Step Making Calls – Basic Functions 28 Saving Repertory Dialing Numbers on a Key You can save frequently-dialed station numbers on pro-grammable keys that are unassigned by default. The keys can be programmed on two separate levels (switching levels, saving the Shift key Æ Page 63) if a LED ...

Step by Step Making Calls – Basic Functions 30 Using Repertory Dialing Keys Precondition: You have saved a station number on a repertory dialing key Æ Page 28. Press the key on which the number is saved.If the station number is located on the second level, first press "Shift". You can also p...

Making Calls – Basic Functions 31 Step by Step Telephone Settings Adjusting the Ring Volume u or v Press these keys while the phone is idle. Confirm. u or v To raise or lower the volume: Keep pressing the keys until the desired volume is set. Save. Adjusting the Ring Tone u or v Press these keys whi...

Step by Step Making Calls – Basic Functions 32 Adjusting the display contrast The display has four contrast levels that you can set ac-cording to your light conditions. u or v Press one of the keys while the phone is idle. Select and confirm. u or v Change the display contrast (1 ... 4). Press the k...

Making Calls – Basic Functions 33 Step by Step Adjusting the Receiving Volume During a Call You are engaged in a call. u or v To raise or lower the volume: Keep pressing the keys until the desired volume is set. u or v simultaneously Save. Adjusting the Display to a Comfortable Read-ing Angle You ca...

Step by Step Making Calls – Convenience Functions 34 Making Calls – Convenience Functions Answering Calls Accepting a Specific Call for Your Colleague You hear another telephone ring. Press the key. The LED lights up. Select and confirm 1 . or qim Enter the code. If applicable Select and confirm unt...

Making Calls – Convenience Functions 35 Step by Step Rejecting Calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). The telephone rings. The caller is displayed. Press the key. If a call cannot be rejecte...

Step by Step Making Calls – Convenience Functions 36 qmj or rmj Enter the code for "on" or "off".

Making Calls – Convenience Functions 37 Step by Step Answering a Call With a Headset Precondition: Your telephone rings. Confirm. or If the "Headset" key has been configured Æ Page 63: Press the key. The LED lights up. Ending the call: Press the key. or If the "Headset" key has been ...

Step by Step Making Calls – Convenience Functions 38 Answering Calls from theEntrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener.If you have the proper authorizati...

Making Calls – Convenience Functions 39 Step by Step Opening the door with a code (at the door): o After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig-nal may or may not be forwarded. Ac...

Making Calls – Convenience Functions 41 Step by Step Using a Caller List If you are unable to accept an external or internal call, the call attempt is stored in the caller list.You can store answered calls either manually (both in-ternal and external calls) or automatically (external calls only; con...

Step by Step Making Calls – Convenience Functions 42 Displaying the Call Time and Additional Call Infor-mation Precondition: You have retrieved the caller list and the selected call is displayed (black square at the beginning of line). Select and confirm.Information about caller name, call number an...

Making Calls – Convenience Functions 43 Step by Step Speed-dial Using Station and System Speed-Dial Numbers Precondition: You have stored station speed-dial num- bers Æ Page 43 or your service personnel has stored system speed-dial numbers. Press the key. The LED lights up. Confirm 1 . or qk Enter t...

Making Calls – Convenience Functions 45 Step by Step Dialing a Number From the Internal Directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con-tact your service personnel to find out if one was con-figured for your system. Precondition: Na...

Making Calls – Convenience Functions 47 Step by Step Dialing from the Telephone Database (LDAP) If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. Precondition: The LDAP search feature has been con-...

Making Calls – Convenience Functions 49 Step by Step Using Mailboxes If you have programmed the "Mailbox" key Æ Page 63, the associated LED lights up when messages have ar-rived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to al...

Step by Step Making Calls – Convenience Functions 50 Automatic Connection Setup (Hotline) If this function is configured (contact your service per-sonnel), the system automatically sets up a connection to a preset internal or external destination. n Lift the handset.Depending on the setting, the con...

Making Calls – Convenience Functions 51 Step by Step Associated Dialing/Dialing Aid If this function has been configured (contact your ser-vice personnel), you can use a dialing aid to dial num-bers and set up calls for your telephone.The operating procedure depends on whether the dial-ing aid is co...

Step by Step Making Calls – Convenience Functions 52 During a Call Using Call Waiting Callers can still reach you while you are engaged in an-other call. A signal alerts you to the waiting call.You can either ignore or accept the waiting call.When you accept the waiting call, you can either end the ...

Making Calls – Convenience Functions 53 Step by Step Preventing and Allowing Call Waiting (Automatic Camp-On) If this function has been configured (ask your service technician), you can prevent or allow a second call Æ Page 52 from being signaled by automatic camp-on during an ongoing call. Press th...

Step by Step Making Calls – Convenience Functions 54 Parking a Call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Precondition: You are c...

Making Calls – Convenience Functions 55 Step by Step Placing External Calls on Hold If you have programmed a key on your telephone as a hold key Æ Page 63, you can place external calls on hold. This enables all other parties to retrieve the call on the assigned line. Press the "US:Hold UK:Common...

Step by Step Making Calls – Convenience Functions 56 Conducting a Conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. o Call the first party. Select and confirm. o Call the second station. Announce the conference. ...

Making Calls – Convenience Functions 57 Step by Step Removing Parties From the Conference (Initiator Only) Select and confirm. The first station appears on the screen. To display other stations, confirm each subsequent dis-play. Select and confirm. Leaving a Conference t Replace the handset. or Sele...

Step by Step Making Calls – Convenience Functions 58 Activating Tone Dialing/DTMF Suffix-Dialing You can transmit dual-tone multifrequency ( DTMF ) sig- nals to control devices such as an answering machine or automatic information system. Press the key. The LED lights up. Select and confirm 1 . or q...

Step by Step Making Calls – Convenience Functions 60 Trunk Flash To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com-munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser-vice...

Making Calls – Convenience Functions 61 Step by Step If You Cannot Reach a Destination ... Call Waiting (Camp-On) Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until "Camp-on" appears on the ...

Step by Step Making Calls – Convenience Functions 62 Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser-vic...

Saving Functions, Procedures and Appointments 63 Step by Step Saving Functions, Procedures and Appointments You can save a frequently-dialed number Æ Page 28, or frequently-used functions/procedures (comprising sev-eral operating steps) to any free key on your telephone or add-on device. Assigning F...

Saving Functions, Procedures and Appointments 65 Step by Step Repdial key (internal), Direct station select: The other party is not engaged in a call. The other party is engaged in a call or has activated do not disturb. Flashing rapidly - A caller is trying to reach you, please pick up the phone.Fl...

Saving Functions, Procedures and Appointments 67 Step by Step Assigning a Procedure (Operating Steps) to a Key Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone. Using the associated dial function, for...

Saving Functions, Procedures and Appointments 69 Step by Step Appointments Function You can tell your telephone to give you a call when you want to be reminded of an appointment Æ Page 70. To do this, you need to save the time you want the call to be made. You can enter a single appointment that wil...

Step by Step Saving Functions, Procedures and Appointments 70 Using Timed Reminders Precondition: You must have saved a timed reminder Æ Page 69. The current time is the time stored. The telephone rings. The timed reminder appears on the screen. Press the key twice. or n t Lift the handset and repla...

Displaying and Assigning Call Charges 71 Step by Step Displaying and Assigning Call Charges Displaying Call Charges (Not for U.S.) For the current call: The display usually shows call charges at the end of a call (default setting).If you wish to display charges continuously during a call in progress...

Displaying and Assigning Call Charges 73 Step by Step Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: Service personnel has set up account codes for you. Press the key. The LED lights up. Select and confirm 1 . or qjd Enter the code. o Enter the a...

Step by Step Private Sphere/Security 74 Private Sphere/Security Turning Ringer Cutoff On and Off You can activate the ringer cutoff function if you do not want the receive any calls. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to fl...

Private Sphere/Security 75 Step by Step Caller ID Suppression You can prevent your station number or name from ap-pearing on the displays of external parties you call. The feature remains active until you deactivate it. Select and confirm. or or qlj or rlj Enter code for "suppress" or "r...

Step by Step Private Sphere/Security 76 Monitoring a Room A telephone can be used to monitor a room. The func-tion must be activated on the telephone that you want to monitor.Calling this telephone lets you hear what is going on in the room. Activating the telephone to be monitored: Press the key. T...

Private Sphere/Security 77 Step by Step Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external call-ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not rep...

Step by Step Private Sphere/Security 78 Locking the Telephone to Prevent Unauthorized Use You can prevent unauthorized persons from using your telephone and its electronic notebook during your ab-sence. Precondition: You must have configured a personal identification number (PIN) for your telephone ...

Private Sphere/Security 79 Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact your service personnel), you can lock other telephones to prevent unauthorized use and then unlock them again later. You can use this function to unlock the tel...

Step by Step Private Sphere/Security 80 Saving Your PIN To use the functions• to prevent unauthorized persons from using your telephone Æ Page 78 • to use another telephone like your own Æ Page 84 you need to enter a personal identification number, which you can save yourself. Press the key. The LED...

Using Other Functions 81 Step by Step Using Other Functions Sending a Message You can send short text messages (infotexts) to single users or groups of users who have system telephones.On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialling telephones, transm...

Step by Step Using Other Functions 82 Displaying and Deleting Messages You Have Sent Select and confirm. or rjl Enter the code. Follow the display prompts. Answering Messages "Messages received:" appears on your screen, along with an indication of the length. Confirm. Follow the display prom...

Using Other Functions 83 Step by Step Leaving an Advisory Message You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk.When another party calls you, the message appears on the caller’s screen. Select and confirm. or q...

Step by Step Using Other Functions 84 Display Number of Waiting Calls and Overload Indication You can show the number of external waiting calls on the display by pressing the "View number of calls" key Æ Page 63. Press the "Waiting calls" key. If the number of waiting calls exceeds a...

Using Other Functions 85 Step by Step Using Another Telephone Like your Own for an Extended Period of Time (Mobility) If this feature is configured, you can use a random optiPoint as your own telephone. Your station number including all settings (for example, programmed keys) are transferred. Precon...

Using Other Functions 87 Step by Step Activating Functions for Another Tele-phone If this function has been configured (contact your ser-vice personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service. • Do not disturb,code: * 9...

Step by Step Using Other Functions 90 Using functions in ISDN via code dial-ing (keypad dialing) If authorized (contact your service personnel), you can set ISDN functions via code dialing in some countries. Press the key. The LED lights up. Confirm. or qidg Enter the code. o Enter the number of the...

Using Other Functions 91 Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service(HiPath 350 0/3550/370 0/3750/380 0 Only) If this function has been configured (contact your ser-vice personnel), you can control connected computers or programs running on them, such as...

Step by Step Using Other Functions 92 Controlling Relays If this function has been configured (contact your ser-vice personnel), you can turn up to four relays on and off to control different facilities (such as a door opener).Depending on how they are programmed, you can switch the relays on and of...

Using Other Functions 93 Step by Step Radio Paging (Not for U.S.) If paging equipment is connected to your system (con-tact your service personnel), you can contact people via their pocket receivers. The pocket receiver indicates to the person you are looking for that someone is trying to get in tou...

Using Other Team Functions 95 Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact your ser-vice personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number.Incoming calls are sig...

Step by Step Using Other Team Functions 96 You belong to a hunt group or a group call: Select and confirm 1 . or or rli or qli Enter the code for "leave" or "join". or Press the Hunt group join/leave key. or You belong to multiple groups or to one group with trunk keys (including exe...

Using Other Team Functions 97 Step by Step or Select and confirm 1 . This turns off the audible tone for the displayed group or trunk. or Select and confirm.This turns off the audible tone for all groups and trunks. or r Enter the code for "Leave all groups". or Select and confirm.This turns...

Step by Step Using Other Team Functions 98 Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at up to five other internal phones. The person who an-swers first receives the call. Saving, displaying, and deleting telephones for the ringing group: Press...

Using Other Team Functions 99 Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact your ser-vice personnel), you belong to a group of users (agents) to whom calls are distributed.An incoming call is always assigned to the agent who has had the longest break with...

Step by Step Using Other Team Functions 10 0 Requesting and activating a work time: If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time...

Team and Executive/Secretary Functions With Trunk Keys 101 Step by Step Team and Executive/SecretaryFunctions With Trunk Keys If this function has been configured (contact your ser-vice personnel), you belong to a team of users for whom special keys were programmed:• Trunk keys (MULAP keys) • Direct...

Step by Step Team and Executive/Secretary Functions With Trunk Keys 102 Answering Calls With Trunk Keys Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly. Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically as-signed to you when yo...

Team and Executive/Secretary Functions With Trunk Keys 103 Step by Step Retrieving the call: Press the slowly flashing trunk key. Switching Between Phone Calls on Multiple Trunks Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing. Press the flashing...

Step by Step Team and Executive/Secretary Functions With Trunk Keys 104 Select and confirm. or or or e or f or g Enter the code. o Enter the destination number. Confirm. or If available. Press the "Forward Line" key. (You have stored the call forwarding type and destination on the "Forwa...

Team and Executive/Secretary Functions With Trunk Keys 105 Step by Step Using DSS Keys Each team member has a DSS key for every other member in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key. Meaning of LED Indications on DSS Keys L...

Step by Step Team and Executive/Secretary Functions With Trunk Keys 106 Transferring a Call in Progress Press the DSS key and announce the call, if desired. t Replace the handset. or Press the key. Accepting a Call for Another Team Member Press the flashing DSS key or trunk key. n Lift the handset. ...

Team and Executive/Secretary Functions With Trunk Keys 107 Step by Step Transferring Calls Directly to the Executive(Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office.You can activate audible signaling so that cal...

Step by Step Testing the Telephone 108 Testing the Telephone Testing the Telephone Functions You can test your telephone functions. Precondition: Your telephone is idle. Press the key. The LED lights up. Select and confirm. or qmhd Enter the code. If everything is OK,• all LEDs on the telephone star...

Special Functions in the LAN (PC Network) 109 Step by Step Special Functions in the LAN (PC Network) If your telephone is operating in a HiPath 5000 environ-ment, multiple HiPath 3000 systems are interconnect-ed via a LAN ( L ocal A rea N etwork, e.g. proprietary PC network). Your telephone calls ar...

Step by Step Special Functions in the LAN (PC Network) 110 Transferring Call Forwarding You can activate/deactivate call forwarding Æ Page 22 for your telephone from other HiPath 5000 telephones. Select and confirm. or qhk Enter the code. o Enter the (DISA) call number of the HiPath 3000 to which yo...

Step by Step Special Functions in the LAN (PC Network) 114 Opening the Door If this feature is configured (contact your service per-sonnel), you can also activate the door opener Æ Page 38 in other HiPath 3000 communications plat- forms. Select and confirm. or qhk Enter the code. o Enter the (DISA) ...

Different Displays (HiPath 40 0 0 Environment) 115 Step by Step Different Displays (HiPath 40 0 0 Environment) Depending on the system configuration, not all func-tions may appear on the display exactly as shown in this document. The following table gives an overview of these func-tions and shows yo...

Changing Key Labels 117 Step by Step Changing Key Labels When assigning function keys, you can modify the de-fault labels to meet your needs, or change an already modified label back to the default label. You have the opportunity to change key labels when you assign any of the following to a key:• a...

Step by Step Entering Text on the Telephone 118 Entering Text on the Telephone In the following situations, you can enter text (alphanu-meric characters) on the telephone:• when assigning one of the following to a key:– a station number Æ Page 28 – a function Æ Page 63 – a procedure Æ Page 67 • when...

Labeling, Documentation and Accessories 119 Labeling, Documentation and Accessories Labeling Key Fields Key function labels will be displayed automatically. If you wish, you can change the text of the label to suit your own needs, see Æ Page 117. Attaching a Station Number Label Self-adhesive call-n...

Labeling, Documentation and Accessories 120 Accessories The following accessories help you customize your telephone to your indi-vidual preferences. optiPoint adapters are modules which can be plugged into the option bays at the bottom of optiPoint. optiPoint self labeling key module: Key module wit...

Fixing Problems 121 Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner con-taining surfactants, such as a dish detergent. Afterwards remove all traces o...

Fixing Problems 123 Step by Step Possible cause 1: If "Delete other layer" appears on the menu:you tried to program a function or internal station num-ber with LED on a key that is already programmed on the second layer (for example, external station number). Possible response: Confirm "...

124 Index Index A accessories ............................................... 120 account code .............................................. 73 activating door opener .............................. 38 adapter ....................................................... 120 advisory message ................

FCC and Industry Canada Compliance 134 FCC and Industry Canada Compliance This section describes the requirements for compliance with Federal Communications Commission (FCC) Rules and Industry Canada CS-03 standard. FCC Certification and Requirements The following paragraphs describe requirements an...

FCC and Industry Canada Compliance 136 Equipment Attachment Limitations The following are notices required by Industry Canada Terminal Attachment Program Cer-tification Procedure CP-01, Part I, Section 14. Ringer Equivalence Number (REN) The Ringer Equivalence Number (REN) assigned to each terminal ...