Siemens 600 Series - User Manual

How To Use This Guide xi How To Use This Guide This guide explains how to use the many features of your ROLMphone 300/600 series telephone. Be sure to read Chapter 1, “Introduction” and Chapter 2, “Us-ing Your Phone,” which explain the basic features of your telephone. Then look through the rest of ...

Related Publications xiii Related Publications The following list presents the titles and brief descrip-tions of other useful Siemens Rolm publications. Please refer to the book’s order number when request-ing a publication from your Siemens Rolm represen-tative. Order No. Title and Description GU30...

Introduction 1–1 1. Int roduction Chapter 1 Introduction The ROLMphone 300 and 600 Series . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 ROLMphone 300 Series Telephone . . . . . . . . . . . . . . . . . . . . . . . 1–4 ROLMphone 600 Series Telephone . . . . . . . . . . . . . . . . . . . . . ...

1–4 ROLMphone 300/600 User Guide ROLMphone 300 Series Telephone The ROLMphone 300 series offers two models. • The RP312 has 12 feature keys and one line extension. • The RP312L also has a two-line display with up to 24 characters per line. Figure 1–2. ROLMphone 312L Telephone

Introduction 1–5 1. Int roduction ROLMphone 600 Series Telephone The ROLMphone 600 series offers eight models. • The RP612 has 12 feature keys and may have multiple line extensions. • The RP612S also has a speakerphone. • The RP612L has a two-line display with up to 24 characters per line. • The RP6...

1–6 ROLMphone 300/600 User Guide Options The ROLMphone 600 series telephones are modular and support options for data communications, a head-set/recorder connection, or additional keys. The Data Communications Option (DCO), the Headset/Re-corder Option (HRO), the Electret Headset Option (EHO), and t...

Introduction 1–7 1. Int roduction Data Communications Option Once the Data Communications Option (DCO) is installed, your ROLMphone 600 series telephone can be attached to a terminal or a personal computer with an RS-232C cable. Before the option is installed or removed from your telephone, the tele...

1–8 ROLMphone 300/600 User Guide Headset/Recorder Option The ROLMphone 600 series telephones can also accept a module that lets you attach a headset and a recorder: the Headset/Recorder Option (HRO). The HRO provides for two different types of headset connectors (the PJ327 type and the RJ8), which c...

Introduction 1–9 1. Int roduction Electret Headset Option The Electret Headset Option (EHO) lets you plug one or two electret headsets into the installed option and make and answer calls using a headset instead of the handset or the phone’s built-in microphone and speaker. This type of headset does ...

1–10 ROLMphone 300/600 User Guide Keyboard Expansion Option The keyboard of a ROLMphone 600 series telephone can be expanded with an option providing 20 addi-tional feature or line keys and status lights. The Key-board Expansion Option (KEO) attaches to the right side of the telephone through a spec...

Introduction 1–11 1. Int roduction Analog Adapter Option The Analog Adapter Option (AAO) allows you to at-tach an analog device to your RP600 series telephone. The AAO supports the following 24-volt analog de-vices: • G3 or below fax machine • PC data communications modem • PC fax/data modem • analo...

1–12 ROLMphone 300/600 User Guide ROLMphone Basics Faceplate The faceplate is a paper template that identifies features that you access by pressing specific keys on your telephone. It shows which system features have been assigned to your telephone keys. Line Keys Your ROLMphone telephone has a sepa...

Introduction 1–13 1. Int roduction Key Pad Use the key pad on your telephone just as you would any standard telephone key pad for dialing telephone numbers. You can also use your key pad to access sys-tem features available to your telephone for which you do not have feature keys. See “Feature Acces...

1–14 ROLMphone 300/600 User Guide Feature Keys Feature keys give you access to CBX system features such as Hold, Transfer, Mailbox, and Program. Press the key labeled with the feature name to gain access to the feature. You can also dial feature access codes to gain access to features. (See “Feature...

Introduction 1–15 1. Int roduction Frequently Used Keys Callback Key: The Callback key can help you com-plete calls to extensions that are busy, ringing, or in Do Not Disturb mode. (See “Callback Request” on page 3–7 for more information.) It also lets you return calls to parties that have left you ...

Introduction 1–17 1. Int roduction Feature Access Codes Since a set of features has already been assigned to your telephone’s feature keys, you may find that your telephone does not have feature keys for some of the features described in this guide. However, you can still use any of these features t...

Introduction 1–19 1. Int roduction During a conversation, you can use your speaker-phone instead of your handset by pressing the Speaker key and hanging up the handset. If you want to switch back to using your handset, pick it up. For more infor-mation, see “Using the Speakerphone” on page 2–14. Voi...

1–20 ROLMphone 300/600 User Guide Sounds Your phone makes different sounds to let you know what’s going on. Rings occur on a line that you are not using and indicate that you have an incoming call. Tones occur while you are using your phone and pro-vide information about calls and features. Sound Me...

Introduction 1–23 1. Int roduction Where to Go for Assistance See Appendix B, “Help!” on page B–1 for some pro-cedures that may help you correct problems with your telephone. Although every company has its own way of handling support for ROLMphone telephones, most have aperson responsible for making...

1–24 ROLMphone 300/600 User Guide Getting Started This has been a general introduction to the ROLM-phone 300/600 series telephones. To get started using your telephone, read Chapter 2, “Using Your Phone.”

Using Your Phone 2–1 2. U sing You r P hone Chapter 2 Using Your Phone Quick and Easy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3 Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4 Answering a Cal...

Using Your Phone 2–3 2. U sing You r P hone Quick and Easy You can begin using your ROLMphone 300/600 series telephone as soon as it is properly installed and configured at the CBX. To make a call from yourprimary line ➩ Lift the handset and use the key pad to dial. To make a call from a secondary l...

2–4 ROLMphone 300/600 User Guide Making a Call Before dialing a number or using a feature access code you must get a dial tone. The dial tone is an indication that the system is ready to accept your request. You can get a dial tone in one of the following ways: • by picking up the handset • by press...

Using Your Phone 2–5 2. U sing You r P hone Answering a Call You can answer a call in three ways: • by picking up your handset (for a call ringing on your primary line) • by pressing the line key with the blinking status light • by pressing the Speaker key Note Once you have answered a call, do not ...

2–6 ROLMphone 300/600 User Guide Hanging Up You can hang up in three ways: • by hanging up your handset when you are on a handset call • by pressing the line key when you are on a speakerphone call • by pressing the Speaker key when you are on a speakerphone call

Using Your Phone 2–7 2. U sing You r P hone Internal Calls Calling an Extension in Your Telephone System Every telephone in your company’s telephone system has an extension. To call another extension ➩ Get a dial tone. ➩ Dial the extension. If you are a member of a community (com) group, you can dia...

2–10 ROLMphone 300/600 User Guide External Calls Calling an Outside Number To call outside your CBX system, you must first dial your trunk (outside line) access code before dialing the number you want to reach. If all trunks are busy when you make your call, you will hear a fast busy tone. If your s...

Using Your Phone 2–11 2. U sing You r P hone Features Used with External Calls The following features can be used with external calls: • Conference - lets you have up to eight parties, including yourself, in a telephone conversation. The other parties can be on trunks (outside lines). (See “Conferen...

Using Your Phone 2–13 2. U sing You r P hone Using the Speaker Your telephone has a speaker that you can use for receiving calls or listening to the PhoneMail system. On ROLMphone models that only have a speaker and not a microphone (RP312, RP612, and RP624), you must lift the handset to speak to th...

2–14 ROLMphone 300/600 User Guide Using the Speakerphone The RP612S, RP612SL, RP624S, and RP624SL models have a two-way speakerphone, consisting of a speaker and a microphone. You can use either the handset or the speakerphone to make or answer calls. To make a call from yourprimary line ➩ Press the...

Using Your Phone 2–15 2. U sing You r P hone Voice Transmission A ROLMphone speakerphone only allows voice transmission in one direction at a time. Therefore, you and the other party cannot talk simultaneously. Also, if you are speaking you may not hear voice interrup-tions or background noise, but ...

2–16 ROLMphone 300/600 User Guide Muting the Speakerphone If you have a Mute key, you can press it to turn off the microphone, so that you can carry on a conversation in your room that the other party on your line cannot hear. Mute is also helpful when someone puts you on hold, since it lets you hea...

Using Your Phone 2–17 2. U sing You r P hone Hold Putting a Call on Hold The Hold key lets you temporarily hang up a line without disconnecting the other party. If you do not retrieve the call after a certain period of time (deter-mined by the CBX), your telephone rings. If it is an external call an...

2–20 ROLMphone 300/600 User Guide Transfer The Transfer feature lets you move a call, for example, to another party, and then hang up. The other party can be an extension, the company opera-tor, or an outside number if your CBX is set up to do this. Your CBX system administrator can tell you how to ...

2–22 ROLMphone 300/600 User Guide Connect The Connect key lets you: • reconnect with a call placed on consultation hold • reconnect with a transferred call before the transfer is complete • alternate between two parties, when you have one of them on consultation hold To reconnect with a call ➩ Press...

Using Your Phone 2–23 2. U sing You r P hone Using Your Mailbox The Mailbox feature lets you receive and answer re-minder messages and PhoneMail and ROLMfax noti-fications. It also lets you leave reminder requests at other extensions. Messages and notifications will turn on the status light beside y...

2–26 ROLMphone 300/600 User Guide Changing Your Telephone’s Ring Tone To change your ring tone ➩ Get a dial tone. ➩ Dial * 5 7 2. ➩ Dial single digits (1 through 8) to hear various tone pitches. If you have a display telephone, it displays the selected tone’s number. The last tone you hear before yo...

Making Calls 3–1 3. Making C alls Chapter 3 Making Calls Bridged Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3 Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 Busy Standby Queuing . . . ....

Making Calls 3–3 3. Making C alls Bridged Call The Bridged Call feature lets you join a call if one of the other parties’ extensions also appears on your telephone (a multiple line appearance). Although the same extension may appear on several telephones, only one of the parties with the same multip...

Making Calls 3–5 3. Making C alls Busy Override Busy Override lets you join a conversation on a busy extension. It is intended for high priority and emergency internal calls and requires a special class of service. Ask your CBX system administrator whether your telephone has been assigned this class...

3–6 ROLMphone 300/600 User Guide Busy Standby Queuing With Busy Standby Queuing, you can stay on a line until a busy extension that you are trying to call becomes free. The busy tone changes to music (or a ringing-beep tone), indicating that you are queued. As soon as the extension becomes free, you...

Making Calls 3–7 3. Making C alls Callback Request Callback Request can help you complete calls to extensions that are busy, ringing, or in Do Not Disturb mode, once those extensions become available. It lets you hang up and have the CBX call you back with triple rings under the following conditions...

Making Calls 3–9 3. Making C alls Conference The Conference feature lets you have up to eight par-ties, including yourself, in a telephone conversation. The other parties besides yourself can be on trunks (outside lines). Any party can leave the conference by hanging up. To set up a conference ➩ Dur...

Making Calls 3–11 3. Making C alls Consultation Consultation lets you put the other party in a call on consultation hold, so that you can call and talk privately with a second party. You can then alternate between the two parties or join them in a conference call. (See “Conference” on page 3–9.) To ...

3–16 ROLMphone 300/600 User Guide Direct Trunk Select Direct Trunk Select lets you choose a particular trunk (outside line) for placing a call. To choose a trunk ➩ Get a dial tone. ➩ Press the Direct Trunk Select (DTS) key, or dial # # 8. ➩ Dial the number assigned at the CBX for the specific trunk ...

Making Calls 3–17 3. Making C alls Intercom Features Intercom features let you: • send signals to another telephone’s speaker • make calls to members of your community (com) group by using a short code • make calls to another telephone’s speaker instead of ringing that telephone Buzz Buzz lets you s...

Making Calls 3–21 3. Making C alls Mailbox Reminder Message When you call an extension that is busy or does not answer, the Mailbox Reminder Message feature lets you leave a reminder message, to have the other party call you back. The extension you are calling must have a mailbox. (See “Using Your M...

3–22 ROLMphone 300/600 User Guide Paging Paging connects your telephone to your company’s loudspeaker or paging system so that you can make an announcement. If your paging system is divided into zones, depending upon how it has been set up. If your paging system is divided into zones, you may be abl...

Making Calls 3–27 3. Making C alls Saved Number Redial Saved Number Redial lets you save a number that you have dialed. Later, you can redial your saved number by pressing the Saved Number Redial (SAV/RDL) key. You can save only one number at a time; each time you save a number, you erase the number...

Making Calls 3–29 3. Making C alls Speaker Calls Speaker calls let you make calls to another tele-phone’s speaker instead of ringing that telephone. Note Speaker calls (except Two-Way Speaker Call) will override Do Not Disturb, Forwarding, and Hunt Groups. (See “Do Not Disturb” on page 6–3, “Forward...

Making Calls 3–31 3. Making C alls One-Way Broadcast Speaker Call The One-Way Broadcast Speaker Call feature lets you make a one-way call to the speakers of up to 40 phones that are multiple line appearances of the same extension. To use this feature, you must be set up for it on your CBX. Note One-...

Making Calls 3–33 3. Making C alls Speaker Call Rejection Speaker Call Rejection lets you temporarily blockincoming speaker calls. If another party attempts to make a speaker call to your telephone, they will receive a busy tone. If they have a display telephone, PLEASE TRY LATER is also displayed. ...

3–34 ROLMphone 300/600 User Guide Station Speed Dialing The Station Speed Dialing feature lets you assign frequently used dialing sequences to codes for easy dialing. You can assign dialing sequences to each of ten sin-gle-digit codes (0 through 9). You can then dial a sin-gle-digit code instead of ...

Making Calls 3–39 3. Making C alls System Speed Dialing If you have the System Speed Dialing feature set up on your CBX, you can dial frequently called internal and outside numbers (local, long distance, and inter-national) by dialing a code number. A number set up for a system speed code can contai...

3–40 ROLMphone 300/600 User Guide Trunk Queuing The Trunk Queuing features complete calls for you to outside numbers when all available trunks (outside lines) have been busy. Trunk Callback Queuing Trunk Callback Queuing lets you hang up and have the CBX call you back with triple rings when a trunk ...

Making Calls 3–41 3. Making C alls To cancel trunk callback queuing from a display telephone ➩ Press the Callback (CALLBCK) key until the auto-callback request you wish to cancel is displayed. The status light next to the PROGRAM key turns on, indicating that your telephone is in program mode. ➩ Pre...

Answering Calls 4–1 4. Answer ing Calls Chapter 4 Answering Calls Mailbox Reminder Messages and Notifications . . . . . . . . . . . . . . . . . . 4–3 Reminder Messages and Notifications on Display Phones . . . . . 4–3 Displaying Specific Kinds of Messages and Notifications. . . . . . 4–5 Pickup . . ...

Answering Calls 4–3 4. Answer ing Calls Mailbox Reminder Messages and Notifications If your telephone has been set up at the CBX with a mailbox, it will signal you when you have reminder messages, PhoneMail notifications, or ROLMfax notifications waiting in your mailbox. A reminder message indicates...

Answering Calls 4–5 4. Answer ing Calls Displaying Specific Kinds of Messages and Notifications If you have a display phone, you can display specific kinds of messages and notifications by dialing desig-nated numbers. These numbers differ according to different CBX software releases. Display Numbers...

Answering Calls 4–7 4. Answer ing Calls Reminder Messages and Notifications on Non- Display Phones On a non-display telephone, the Mailbox status light turns on when you have a reminder message or a ROLMfax notification waiting in your mailbox. Only one message or notification can be waiting in your...

Answering Calls 4–9 4. Answer ing Calls Pickup The Pickup features let you answer calls that are ring-ing, on hold, queued, or parked at other extensions. Group Pickup Group Pickup lets you answer a call to an extension in your pickup group even when you do not know the number of the extension. Befo...

Moving Calls 5–1 5. Movin g Calls Chapter 5 Moving Calls Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3 Fixed Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3 Variable Forwarding . . . . . . . . . ....

Moving Calls 5–3 5. Movin g Calls Forwarding Forwarding automatically redirects your incoming calls to another extension or an outside number, referred to as a forwarding target. The CBX provides two types of forwarding: fixed and variable. Fixed Forwarding Fixed Forwarding forwards calls to as many...

5–4 ROLMphone 300/600 User Guide To restore Fixed Forwarding ➩ Get a dial tone. ➩ Dial # 9 0. You will hear the confirmation tone. If you have a display telephone, SYSTEM FORWARD ON is displayed. ➩ Hang up. Variable Forwarding Variable Forwarding lets you specify at your tele-phone one extension or ...

5–10 ROLMphone 300/600 User Guide You will hear the confirmation tone. If your telephone has a FORWARD key, the FORWARD status light turns off. If you have a display telephone, the forwarding option and the number to which your telephone was previously forwarded are displayed, followed by OFF. ➩ Han...

Moving Calls 5–11 5. Movin g Calls Relay Forwarding When one telephone is set up to forward calls to a second telephone, Relay Forwarding lets the user at the second telephone forward calls to a third exten-sion. Calls to the first extension, as well as calls to the second extension, are forwarded t...

5–12 ROLMphone 300/600 User Guide Park Park lets you move a call to an extension and hold it there, without ringing that extension. You or another party can then retrieve the call from the extension as needed. Park is used in connection with the Park access code (* 6), which you can dial directly or...

Moving Calls 5–15 5. Movin g Calls System Hold System Hold lets you move a call to a system slot (a temporary holding place) and hold it there. The call can then be retrieved from any extension. To place a call on system hold on a display telephone ➩ Press the System Hold (SYSHOLD) key. CALL PARKED ...

Blocking Calls 6–1 6. Blocking C alls Chapter 6 Blocking Calls Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3 Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4 Automatic Privacy ...

Blocking Calls 6–3 6. Blocking C alls Do Not Disturb The Do Not Disturb feature lets you temporarily block incoming calls to your telephone. Althoughincoming calls will not then ring at your telephone, you can continue to make calls. Callers to your exten-sion will hear the same sounds they would if...

6–4 ROLMphone 300/600 User Guide Privacy The Privacy feature lets you: • prevent callers from using the Busy Override feature to break through to your extension when you are on a call • prevent another party with the same multiple line appearance from bridging (joining) your call • prevent callers f...

6–6 ROLMphone 300/600 User Guide Automatic Privacy If your telephone has been assigned the Automatic Privacy feature, no one can bridge (or join) your calls unless you turn off the feature. To turn off Auto-matic Privacy ➩ During a call, press the PRIVACY key, or press TRANSFR and dial # # 2.

Managerial Features 7–1 7. M anager ial Featu res Chapter 7 Managerial Features Account Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3 Bad Line Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6 Hunt Groups . ...

Managerial Features 7–3 7. M anager ial Featu res Account Number The Account Number feature lets you charge an external call to an account by assigning an account number to the call. If the account number is the proper length, it and other details about the call will then be recorded at the CBX by t...

7–6 ROLMphone 300/600 User Guide Bad Line Reporting If you have a bad connection with an external call, Bad Line Reporting lets you report the bad connection so that it is logged at the CBX. This provides general information for service technicians. You may also want to explain the problem in detail...

Managerial Features 7–7 7. M anager ial Featu res Hunt Groups A hunt group consists of a group of telephones set up to move an incoming call automatically from one phone to another until it is answered or the caller hangs up. A call to a hunt group is signaled by long rings. If your phone is a hunt ...

7–8 ROLMphone 300/600 User Guide Station Hunt Group To set up a station hunt group, a person who wants to be included sets up a destination, which is the nextextension to be hunted. Calls to that person’s primary extension will then advance to their destination. You can only join a station hunt grou...

Managerial Features 7–9 7. M anager ial Featu res For a circular-pattern station hunt group, after the initial round of advancing the call will be auto-matically queued at the phone that was originally called. If this is not possible because there is already a call waiting, or because the class of s...

7–14 ROLMphone 300/600 User Guide PIN Authorization Features The Personal Identification Number (PIN) Authoriza-tion feature lets you dial a unique number so that you can: • temporarily restore your telephone’s primary class of service during non-business hours • change your telephone’s forwarding t...

Managerial Features 7–15 7. M anager ial Featu res Class of Service Changeover Your telephone may be set up at the CBX to use one class of service (the primary) during normal business hours and then automatically change over to a more limited one (the secondary) during non-business hours. This arran...

7–18 ROLMphone 300/600 User Guide Forced Authorization With the Forced Authorization feature, the system will prompt you to enter a personal identification number (PIN) to temporarily authorize you to call an outside number from a telephone with limited calling capabilities. Forced Authorization rem...

Managerial Features 7–19 7. M anager ial Featu res Remote Authorization The Remote Authorization feature lets you activate your personal identification number (PIN) at a tele-phone that you are temporarily using, to temporarily raise its class of service to your telephone’s class of service. This le...

Managerial Features 7–21 7. M anager ial Featu res Trace Call Trace Call lets you record a caller’s telephone number on a system printout. You can trace a call manually and then ask your CBX system administrator for a printout of the number. Or, if Automatic Trace Call has been assigned to your tele...

Feature Access Codes A–1 Appendix A Feature Access Codes Feature Access Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3

B–4 ROLMphone 300/600 User Guide Self Test The Self Test should be the initial step in trouble-shooting problems with ROLMphone 300/600 series telephones. The purpose of the Self Test is to perform an internal check of the telephone. A successful Self Test causes all status lights to flicker briefly...

Help! B–5 Other Problems The dial tone is not audible through the handset, though everything else works. Verify that the handset cord is securely connected to both the handset and the bottom of the telephone. The other party cannot hear you when you are using the speakerphone, though everything else...

ROLMphone Differences on Release 9006i C–1 Appendix C ROLMphone Differences on Release 9006i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–3 Features that Have Been Changed or Replaced on Release 9006i . . . . C–4 New Features . . . . . . . ...

C–4 ROLMphone 300/600 User Guide Features that Have Been Changed or Replaced on Release 9006i • Auto Intercom is no longer a separate feature. The same result can be achieved by setting up a repdial key for the Intercom feature access code followed by the com group member’s code. • Automatic Camp-On...

C–8 ROLMphone 300/600 User Guide New Features • Bridged Call lets you join an existing call on a busy multiple line appearance. • The Callback (CALLBCK) key can help you complete calls to extensions that are busy, ringing, or in Do Not Disturb mode. It also lets you return calls to parties that have...

Glossary G–1 Glossary A access code. A preassigned number that a user dials to access a trunk or a system feature. account number. A preassigned number that a user dials to assign the call to a specific project, department, or client account. The CBX system administrator can then use the Call Detail...

Index I–1 Index Index A access codes See also feature access codes.com groups 3-18 paging 3-22 trunk 2-10 ACCOUNT key 7-3 Account Number feature 7-3 access code A-3 account numbers, Repertory Dialing 3-23 Analog Adapter Option (AAO) 1-6 , 1-11 answering calls 2-5 Auto Intercom feature from previous ...