Page 4 - Nur für den internen Gebrauch; Contents
bktoc.fm Istruzioni d’uso 0-3 Nur für den internen Gebrauch Contents Contents 0 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.1 Target Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 6 - Figures
Bklof.fm Istruzioni d’uso 0-5 Nur für den internen Gebrauch Figures Figures 0 Figure 3-1 Mailbox Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Figure 3-2 Arrangement of Messages in the Input and Storage Areas . . . . . . . . . . . 3-6 Figure 4-1 ...
Page 8 - Tables
Bklot.fm Istruzioni d’uso 0-7 Nur für den internen Gebrauch Tables Tables 0 Table 1-1 Voice recording capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Table 2-1 Caller Control Options for Announcement Playback . . . . . . . . . . . . . . . . . 2-5 Table 3-1 Po...
Page 10 - For internal use only; Target Group; Target Group; Voice Recording Capacity
Ivmc01.fm User Manual 1-1 For internal use only Introduction Target Group 1 Introduction 1.1 Target Group This manual is intended for users and system administrators of HiPath Xpressions Compact. 1.2 Functions Description/Overview HiPath Xpressions Compact HiPath Xpressions Compact is a is a system ...
Page 11 - User Interfaces from HiPath Xpressions Compact; The default Xpressions Compact interface as used in Version 1.0
Introduction For internal use only 1-2 HiPath Xpressions Compact V3.0 Ivmc01.fm User Interfaces from HiPath Xpressions Compact ● Option to call back callers who have left messages (this requires the CLIP service). ● Old voice messages deleted automatically according to age. ● Alternative greetings a...
Page 12 - Signaling Incoming Messages; When a new message arrives, the message LED (
Ivmc01.fm User Manual 1-3 For internal use only Introduction Signaling Incoming Messages The "Record" feature is started and stopped via the programmed recording button (see the Hi-Path 3000 service manual) on a system telephone (such as optiPoint) or via a feature proce-dure on a non-system...
Page 13 - This feature can only be configured using HiPath 3000 Manager.; Basic Functions; Inbound calls
Introduction For internal use only 1-4 HiPath Xpressions Compact V3.0 Ivmc01.fm Integrating Mobile Terminals (Mobility) This feature can only be configured using HiPath 3000 Manager. 1.5 Integrating Mobile Terminals (Mobility) 1.5.1 Basic Functions The Xpressions Compact Mobility function integrates...
Page 14 - Outbound Calls; Callback
Ivmc01.fm User Manual 1-5 For internal use only Introduction Integrating Mobile Terminals (Mobility) 1.5.2 Outbound Calls Xpressions Compact Mobility recognizes the forwarding destinations defined as registered phone numbers/devices. You can use Mobility to set up phone calls from all registered pho...
Page 16 - Mailbox Classes; Mailbox Classes; The following mailbox classes are differentiated:
Ivmc02.fm User Manual 2-1 For internal use only General Information on Mailboxes Mailbox Classes 2 General Information on Mailboxes 2.1 Mailbox Classes Features and functions of the individual mailboxes can be configured. Depending on the mail-box class, the number of features varies, as does the co...
Page 17 - Mailbox Class; “Deactivation of direct dialing” -
General Information on Mailboxes For internal use only 2-2 HiPath Xpressions Compact V3.0 Ivmc02.fm Mailbox Classes > Note: You can determine which options are included by accessing your mailbox. All avail-able functions are announced via internal system messages. Mailbox Class 1 2 3 4 5 6 7 8 9 ...
Page 18 - Functions Available to Callers
Ivmc02.fm User Manual 2-3 For internal use only General Information on Mailboxes Functions Available to Callers 2.2 Functions Available to Callers The Voicemail system provides callers with the following functions: ● The classic dialing of a mailbox Most callers reach the mailbox when the person bei...
Page 19 - Auto-attendant mailboxes; Information Mailboxes; Note
General Information on Mailboxes For internal use only 2-4 HiPath Xpressions Compact V3.0 Ivmc02.fm Information Mailboxes 3. By pressing 0 . The caller will then be transferred to a previously selected substitute. The recording will be saved, if it is long enough and the message recording function o...
Page 20 - Replay greeting
Ivmc02.fm User Manual 2-5 For internal use only General Information on Mailboxes Switchboard / Auto-Attendant Mailbox 2.4 Switchboard / Auto-Attendant Mailbox All switchboard / auto-attendant mailboxes additionally offer the following features: ● A greeting length of eight minutes If the caller does...
Page 21 - Transferring calls to internal extensions; By entering the keys; Group Mailbox
General Information on Mailboxes For internal use only 2-6 HiPath Xpressions Compact V3.0 Ivmc02.fm Group Mailbox ● Transferring calls to internal extensions If the caller dials a known extension number during the mailbox greeting, he or she will be transferred directly to the extension. ● Name sele...
Page 22 - Distribution of Voice Messages According to Distribution Lists; Voice messages can be stored according to the; LIFO principle (the newest message first)
Ivmc02.fm User Manual 2-7 For internal use only General Information on Mailboxes Distribution of Voice Messages According to Distribution Lists 2.6 Distribution of Voice Messages According to Distribution Lists Entitled mailbox users can send voice messages to other mailboxes in distribution lists. ...
Page 23 - Mobility
General Information on Mailboxes For internal use only 2-8 HiPath Xpressions Compact V3.0 Ivmc02.fm Mobility 2.9 Mobility When Mobility is activated, a diverted call is immediately routed to the active forwarding desti-nation. The answering machine only activates if the forwarding destination is bus...
Page 24 - HiPath Xpressions Compact User Interfaces; HiPath Xpressions Compact User Interfaces; internal calls from the mailbox owner's extension and; If an internal call is placed from the mailbox owner's extension; , the system asks the caller
Ivmc03.fm User Manual 3-1 For internal use only Mailbox Use and Operation HiPath Xpressions Compact User Interfaces 3 Mailbox Use and Operation 3.1 HiPath Xpressions Compact User Interfaces HiPath Xpressions Compact offers the user a choice of two user interfaces on the telephone: ● the standard Xpr...
Page 25 - Mailbox Access/Code Numbers; Via Web-Based Management; Language
Mailbox Use and Operation For internal use only 3-2 HiPath Xpressions Compact V3.0 Ivmc03.fm Mailbox Access/Code Numbers If the code number and the mailbox number do not match, a corresponding announcement in-dicating this is made by the system. 3.2.2 Via Web-Based Management If your system administ...
Page 26 - Navigating through the Mailbox; An active mailbox connection can be ended at any time by hanging up.
Ivmc03.fm User Manual 3-3 For internal use only Mailbox Use and Operation Navigating through the Mailbox 3.3 Navigating through the Mailbox After gaining access to the mailbox, the first function which is always made available after an-nouncement of the system status (see above) is the message query...
Page 28 - Individual Mailbox Functions; Characteristics of the input area:; New messages are always placed in the input area.
Ivmc03.fm User Manual 3-5 For internal use only Mailbox Use and Operation Individual Mailbox Functions 3.4 Individual Mailbox Functions 3.4.1 Querying Mailbox Messages Each mailbox is equipped with an area allocated for messages received (input area) and an area for stored messages (storage area). E...
Page 29 - Characteristics of the storage area:; Private messages are indicated by a corresponding announcement.; Input Area
Mailbox Use and Operation For internal use only 3-6 HiPath Xpressions Compact V3.0 Ivmc03.fm Individual Mailbox Functions Characteristics of the storage area: ● Only a limited number of messages can be saved (the capacity is set by the system ad-ministration). Messages in the storage area are played...
Page 31 - Recording and Selecting Greetings
Mailbox Use and Operation For internal use only 3-8 HiPath Xpressions Compact V3.0 Ivmc03.fm Individual Mailbox Functions 3.4.2 Recording and Selecting Greetings The owner of a mailbox can use his or her telephone to record all available greetings. Depend-ing on the mailbox class, up to 4 greetings ...
Page 32 - Recording a Private Message
Ivmc03.fm User Manual 3-9 For internal use only Mailbox Use and Operation Individual Mailbox Functions After accessing the function, the mailbox owner has the following options: If no personal greeting is recorded, the caller hears the system greeting. 3.4.3 Recording a Private Message A private mes...
Page 33 - Setting Control Parameters for Greetings
Mailbox Use and Operation For internal use only 3-10 HiPath Xpressions Compact V3.0 Ivmc03.fm Individual Mailbox Functions 3.4.4 Setting Control Parameters for Greetings After accessing this function, the status is announced. Mailbox greetings are controlled by pressing the 8 key (STD) or the 1 key ...
Page 34 - Activating and Deactivating Message Recording
Ivmc03.fm User Manual 3-11 For internal use only Mailbox Use and Operation Individual Mailbox Functions 3.4.5 Activating and Deactivating Message Recording The mailbox owner decides whether or not callers can leave messages. 3.4.6 Changing the Mailbox Code Number Each mailbox is protected against un...
Page 35 - Notification Call
Mailbox Use and Operation For internal use only 3-12 HiPath Xpressions Compact V3.0 Ivmc03.fm Individual Mailbox Functions 3.4.8 Notification Call HiPath Xpressions Compact informs users of incoming messages via out-bound call, S hort M essage S ervice (SMS), or pager message. * Only DTMF based serv...
Page 36 - Substitute Function
Ivmc03.fm User Manual 3-13 For internal use only Mailbox Use and Operation Individual Mailbox Functions 3.4.9 Substitute Function Users of an entitled mailbox can forward calls to a substitute. To do this, they must enter the phone number of the substitute and activate the function. 3.4.9.1 Activati...
Page 38 - Setting Up Auto-Attendant Speed-Dialing Destination Numbers; Function
Ivmc03.fm User Manual 3-15 For internal use only Mailbox Use and Operation Individual Mailbox Functions 3.4.10 Setting Up Auto-Attendant Speed-Dialing Destination Numbers If a caller selects a speed-dialing destination number which has not been set up, the call is han-dled as follows: 1. The call is...
Page 39 - Changing a User Name
Mailbox Use and Operation For internal use only 3-16 HiPath Xpressions Compact V3.0 Ivmc03.fm Individual Mailbox Functions 3.4.12 Changing a User Name The user name is used as a label for internal functions such as the transmission of messages. If no user name has been recorded, the corresponding ma...
Page 40 - conference setup; Inbound Calls; same
Ivmc03.fm User Manual 3-17 For internal use only Mailbox Use and Operation Mobility 3.5 Mobility 3.5.1 Basic Functions The Mobility function lets you integrate external telephones (cell phones, home office phones, etc.) – like extension phones – in PABXs . Basic PABX functions, such as, consultation...
Page 41 - Dial Number
Mailbox Use and Operation For internal use only 3-18 HiPath Xpressions Compact V3.0 Ivmc03.fm Mobility 3.5.4.1 Dial Number You can set up phone connections from the main menu. Dial the number (where applicable, with trunk access and area code) of the relevant user fol-lowed by # . The telephone conn...
Page 42 - Phonebook (Speed Dial Destination Directory)
Ivmc03.fm User Manual 3-19 For internal use only Mailbox Use and Operation Mobility 3.5.4.3 Phonebook (Speed Dial Destination Directory) You can create a personal phonebook with speed dial destination numbers from 1 through 99. This makes it quicker and easier to dial frequently used numbers. If you...
Page 43 - User settings
Mailbox Use and Operation For internal use only 3-20 HiPath Xpressions Compact V3.0 Ivmc03.fm Mobility 3.5.4.6 User settings Your administrator has created a user profile (user settings) for you. You can use this profile to access the main menu and operate the system as permitted by your settings an...
Page 44 - Set alternative destination for ’busy’
Ivmc03.fm User Manual 3-21 For internal use only Mailbox Use and Operation Mobility 3.5.4.7 Set alternative destination for ’busy’ If an activated forwarding destination is busy, incoming calls can be forwarded to an alternative destination. If this function is deactivated, your calls are routed to ...
Page 45 - Set alternative destination for ’unavailable’
Mailbox Use and Operation For internal use only 3-22 HiPath Xpressions Compact V3.0 Ivmc03.fm Mobility 3.5.4.8 Set alternative destination for ’unavailable’ If an activated forwarding destination cannot be reached (call is not answered after a set period of time), incoming calls can be forwarded to ...
Page 46 - Automatic greeting
Ivmc03.fm User Manual 3-23 For internal use only Mailbox Use and Operation Mobility You can activate or deactivate e-mail delivery in the "Set e-mail delivery" menu. 1. Select 8 in the "User settings" menu. You are now in the "Set e-mail delivery" menu and the system announce...
Page 47 - Mailbox Access; Key selected The current greeting set is announced
Mailbox Use and Operation For internal use only 3-24 HiPath Xpressions Compact V3.0 Ivmc03.fm Mobility 2. Make the required user setting by pressing the relevant key. The automatic greeting is activated or deactivated by dialing 1 or 2 . You can record the greeting again by pressing 3 . You remain i...
Page 48 - Function Calls; request a callback; Exception; to switch to the Mobility main menu.
Ivmc03.fm User Manual 3-25 For internal use only Mailbox Use and Operation Mobility ● "High" security You are immediately prompted to enter the mailbox password here.If your Mobility mailbox is a member of one or more group mailboxes, this is taken into ac-count during password verification,...
Page 49 - Functions Available During a Call; Consultation
Mailbox Use and Operation For internal use only 3-26 HiPath Xpressions Compact V3.0 Ivmc03.fm Mobility If the number of your phone/cell phone is registered at several Mobility mailboxes, you are prompted to enter the mailbox number.If the security level is set to "High" in your system, IVM w...
Page 50 - Toggle
Ivmc03.fm User Manual 3-27 For internal use only Mailbox Use and Operation Mobility 3.5.7.2 Toggle Once you have set up a consultation connection (see Section 3.5.7.1, “Consultation”, on page 3-26), you can switch back and forth between both parties as often as required. This is called "toggling...
Page 52 - Administering Mailboxes with the Super-User Function; Overview; Set up a mailbox; by entering the appropriate extension number and a mailbox class; Delete a mailbox; permanently; Query a mailbox status; Accessing the Super-User Function; followed
Ivmc04.fm User Manual 4-1 For internal use only Administering Mailboxes with the Super-User Function Overview 4 Administering Mailboxes with the Super-User Function This chapter is intended for the system administrator. HiPath Xpressions Compact can be administered via the Superuser function (teleph...
Page 53 - Mailbox Administration
Administering Mailboxes with the Super-User Function For internal use only 4-2 HiPath Xpressions Compact V3.0 Ivmc04.fm Accessing the Super-User Function After accessing the super-user function and entering the valid code number, the number of ex-isting mailboxes and remaining memory capacity are an...
Page 54 - Setting up a Mailbox
Ivmc04.fm User Manual 4-3 For internal use only Administering Mailboxes with the Super-User Function Accessing the Super-User Function 4.2.0.2 Setting up a Mailbox After the system administrator has accessed the super-user function and entered the valid code number, he or she can set up a new mailbo...
Page 55 - Changing the Code Number for the Super-User Function
Administering Mailboxes with the Super-User Function For internal use only 4-4 HiPath Xpressions Compact V3.0 Ivmc04.fm Accessing the Super-User Function The system administrator enters the number of the mailbox to be deleted. The system checks to see whether or not the mailbox number is valid, if t...
Page 56 - Changing the Language for System Announcements; Announce current language; Changing the Code Number
Ivmc04.fm User Manual 4-5 For internal use only Administering Mailboxes with the Super-User Function Accessing the Super-User Function 4.2.2 Changing the Language for System Announcements After the system administrator has accessed the super-user function and entered the valid code number, the langu...
Page 58 - Recording
Ivmc05.fm User Manual 5-1 For internal use only Recording 5 Recording During a telephone call the record function can be activated by pressing the programmed record key or with a key sequence. Deactivation results either when the programmed record key is pressed again or when the conversation is end...
Page 60 - Index; Exclusive mailbox 2-1
Bkix.fm User Manual Z-1 Nur für den internen Gebrauch Index Index Z A Activating the personal assistant 3-13Auto-attendant mailbox with distribution lists 2-1 B Basic mailbox 2-1 C Caller callback 3-7Caller’s number 3-5Changing a user name 3-16Changing the language for super-user system announcement...
Page 61 - Language selection
Index Nur für den internen Gebrauch Z-2 HiPath Xpressions Compact V3.0 Bkix.fm I Information mailbox 2-1Input range 3-5Interruption for five seconds (pause) 3-7 L Language selection "Normal" mailbox owner 3-15 Log file 4-1 M Mailbox Auto-attendant mailbox with distribution lists 2-1Basic mai...
Page 62 - Notification call
Bkix.fm User Manual Z-3 Nur für den internen Gebrauch Index N Notification call Activating/deactivating 3-12 Notification call number Enter/select 3-13 O Out-bound call 3-12Overview 1-1 P Pager message 3-12Preferred auto-attendant mailbox 2-1Preferred auto-attendant mailbox with distribution lists a...
Page 63 - Selecting a substitute 3-14
Index Nur für den internen Gebrauch Z-4 HiPath Xpressions Compact V3.0 Bkix.fm Standard password 3-2Storage range 3-5Substitute Selecting a substitute 3-14 Substitute function Activating/deactivating 3-13 Super user Changing the language for super-user system announcements 4-5Changing the super-user...
