Samsung HW-S800B - Quick Guide

English

User Manual

AH81-16215J-01

HW-S800B / HW-S801B

You can access the FULL MANUAL on Samsung’s on-line customer support centre by scanning the QR code
on the left.
To see the manual on your PC or mobile device, download the manual in document format from Samsung’s
website. (http://www.samsung.com/support)

© 2022 Samsung Electronics Co., Ltd. All rights reserved.

Contact SAMSUNG WORLD WIDE

If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.

Country

Samsung Service Centre



Web Site

UK

0333 000 0333

www.samsung.com/uk/support

IRELAND (EIRE)

0818 717100

www.samsung.com/ie/support

GERMANY

06196 77 555 77

www.samsung.com/de/support

FRANCE

01 48 63 00 00

www.samsung.com/fr/support

ITALIA

800-SAMSUNG (800.7267864) www.samsung.com/it/support

SPAIN

91 175 00 15

www.samsung.com/es/support

PORTUGAL

210 608 098

Chamada para a rede fixa

nacional

Dias úteis das 9h às 20h

www.samsung.com/pt/support

LUXEMBURG

261 03 710

www.samsung.com/be_fr/

support

NETHERLANDS

088 90 90 100

www.samsung.com/nl/support

BELGIUM

02-201-24-18

www.samsung.com/be/support

(Dutch)

www.samsung.com/be_fr/

support (French)

NORWAY

21629099

www.samsung.com/no/support

DENMARK

707 019 70

www.samsung.com/dk/support

FINLAND

030-6227 515

www.samsung.com/fi/support

SWEDEN

0771-400 300

www.samsung.com/se/support

POLAND

801-172-678* lub +48 22

607-93-33*

* (opłata według taryfy

operatora)

http://www.samsung.com/pl/

support/

HUNGARY

0680SAMSUNG (0680-

726-7864)

www.samsung.com/hu/support

AUSTRIA

0800 72 67 864

(0800-SAMSUNG)

www.samsung.com/at/support

SWITZERLAND

0800 726 786

www.samsung.com/ch/support

(German)

www.samsung.com/ch_fr/

support (French)

CZECH

800 - SAMSUNG

(800-726786)

www.samsung.com/cz/support

Country

Samsung Service Centre



Web Site

SLOVAKIA

0800 - SAMSUNG

(0800-726 786)

www.samsung.com/sk/support

CROATIA

072 726 786

www.samsung.com/hr/support

BOSNIA

055 233 999

www.samsung.com/ba/support

North

Macedonia

023 207 777

www.samsung.com/mk/support

MONTENEGRO

020 405 888

www.samsung.com/support

SLOVENIA

080 697 267 (brezplačna

številka)

www.samsung.com/si/support

SERBIA

011 321 6899

www.samsung.com/rs/support

Kosovo

038 40 30 90

www.samsung.com/support

ALBANIA

045 620 202

www.samsung.com/al/support

BULGARIA

0800 111 31 - Безплатен за

всички оператори

*3000 - Цена на един

градски разговор или

според тарифата на

мобилният оператор

09:00 до 18:00 - Понеделник

до Петък

www.samsung.com/bg/support

ROMANIA

0800872678 - Apel gratuit

*8000 - Apel tarifat în reţea

www.samsung.com/ro/support

CYPRUS

8009 4000 only from

landline, toll free

www.samsung.com/gr/support

GREECE

80111-SAMSUNG (80111 726

7864) only from land line

(+30) 210 6897691 from

mobile and land line

LITHUANIA

8-800-77777

www.samsung.com/lt/support

LATVIA

8000-7267

www.samsung.com/lv/support

ESTONIA

800-7267

www.samsung.com/ee/support

SAFETY INFORMATION

SAFETY WARNINGS

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT

REMOVE THE COVER (OR BACK).

NO USER-SERVICEABLE PARTS ARE INSIDE. REFER

SERVICING TO QUALIFIED SERVICE PERSONNEL.

Refer to the table below for an explanation of symbols

which may be on your Samsung product.

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT

OPEN.

This symbol indicates that high voltage is

present inside. It is dangerous to make any

kind of contact with any internal part of this

product.
This symbol indicates that this product has

included important literature concerning

operation and maintenance.
Class II product : This symbol indicates that a

safety connection to electrical earth (ground)

is not required.

If this symbol is not present on a product

with a power cord, the product MUST have

a reliable connection to protective earth

(ground).
AC voltage : Rated voltage marked with this

symbol is AC voltage.
DC voltage : Rated voltage marked with this

symbol is DC voltage.
Caution. Consult Instructions for use : This

symbol instructs the user to consult the user

manual for further safety related information.

WARNING

•

To reduce the risk of fire or electric shock, do not expose

this appliance to rain or moisture.

CAUTION

• TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF

PLUG TO WIDE SLOT, FULLY INSERT.

• This apparatus shall always be connected to a AC outlet

with a protective grounding connection.

• To disconnect the apparatus from the mains, the plug

must be pulled out from the mains socket, therefore the

mains plug shall be readily operable.

•

Do not expose this apparatus to dripping or splashing.

Do not put objects filled with liquids, such as vases, on

the apparatus.

• To turn this apparatus off completely, you must pull the

power plug out of the wall socket. Consequently, the

power plug must be easily and readily accessible at all

times

PRECAUTIONS

1.

Ensure that the AC power supply in your house complies

with the power requirements listed on the identification

sticker located on the bottom of your product. Install

your product horizontally, on a suitable base (furniture),

with enough space around it for ventilation (7~10 cm).

Make sure the ventilation slots are not covered. Do not

place the unit on amplifiers or other equipment which

may become hot. This unit is designed for continuous

use.

To fully turn off the unit, disconnect the AC plug from

the wall outlet. Unplug the unit if you intend to leave it

unused for a long period of time.

2.

During thunderstorms, disconnect the AC plug from

the wall outlet. Voltage peaks due to lightning could

damage the unit.

3.

Do not expose the unit to direct sunlight or other heat

sources. This could lead to overheating and cause the

unit to malfunction.

4.

Protect the product from moisture (i.e. vases), and

excess heat (e.g. a fireplace) or equipment creating

strong magnetic or electric fields. Unplug the power

cable from the AC wall socket if the unit malfunctions.

Your product is not intended for industrial use. It

is for personal use only. Condensation may occur if

your product has been stored in cold temperatures.

If transporting the unit during the winter, wait

approximately 2 hours until the unit has reached room

temperature before using.

5. Fire or explosion may occur, resulting in damage to the

remote control or personal injury.

• Do not apply shock to the remote control.

• Be careful not to let foreign substances such as

metal, liquid, or dust come in contact with the

charging terminal of the remote control.

• When the remote control is damaged or you smell

smoke or burning fumes, immediately stop operation

and then repair it at the Samsung service centre.

• Do not arbitrarily disassemble the remote control.

• Be careful not to let infants or pets suck or bite

the remote control. Fire or explosion may occur,

resulting in damage to the remote control or

personal injury.

01 CHECKING THE

COMPONENTS

Soundbar Main Unit / Soundbar Remote Control /

Subwoofer / Power Cord X 2 (Subwoofer, Soundbar) /

AC/DC Adapter / HDMI to Micro HDMI Cable / Wall Mount

Guide / Holder-Screw X 2 / Screw (M5 X L55) X 4 / Screw

Anchor X 4 / Bracket-Wall Mount X 2

NOTE

• For more information about the power supply and

power consumption, refer to the label attached to the

product. (Label: Bottom of the Soundbar Main Unit)

• To purchase additional components or optional

cables, contact a Samsung Service Centre or Samsung

Customer Care.

02 PRODUCT OVERVIEW

Top Panel of the Soundbar

Volume

1

2

3

1

(Multi Function) Button

In standby mode, press the

(Multi Function)

button to turn on the Soundbar.

Press the

(Multi Function)

button to change the

mode.

2

(Mic On/Off) Button

Press the button to turn the microphone on or off.

When the microphone is off, the LED indicator will

light red.

3

LED indicator

The LED Indicator flashes, glows, or changes colour

depending on the Soundbar’s current mode or

status.

Rear Panel of the Soundbar

DC 19V

SERVICE

HDMI

(ARC)

DC 19V

SERVICE

HDMI

(ARC)

DC 19V

SERVICE

HDMI

(ARC)

DC 19V

SERVICE

HDMI

(ARC)

DC 19V

SERVICE

HDMI

(ARC)

DC 19V

SERVICE

HDMI

(ARC)

3

1

2

1

SERVICE

Connect a USB storage device to upgrade the

product’s software.

2

HDMI (ARC)

Connect to the HDMI jack on a TV.

3

DC 19V

Connect the AC/DC power adapter.

(Power Supply In)

03 CONNECTING THE

SOUNDBAR

Connecting the power and units

Rear of Subwoofer

Blue Blinks

DC 19V

DC 19V

Rear of the Soundbar

Main Unit

• The LINK LED indicator stops blinking and glows a solid

blue when a connection is established between the

Soundbar and the Wireless Subwoofer.

04 USING A WIRED

CONNECTION

1

HDMI to Micro HDMI Cable

HDMI IN

(ARC)

SERVICE

HDMI

(ARC)

1

Connecting using an HDMI to Micro HDMI Cable

NOTE

• When using an HDMI to Micro HDMI cable, take caution

not to break the cable terminal.

• When the TV sound is not output, press the

(Multi

Function)

button at the top of the Soundbar or the

(Source)

button on the remote control to select the

“

TV ARC

” mode.

• The recommended cable is

High Speed HDMI Cable with

Ethernet

.

Using the Q-Symphony Function

For Q-Symphony, the Soundbar syncs with a Samsung TV to

output sound through two devices for optimum surround

effect. When the Soundbar is connected, the menu,

“

TV+Soundbar

” appears under the

Sound Output

menu of

the TV. (The message above differs with the TV model.)

•

TV menu example:

TV + [AV] Soundbar series name

(HDMI/Wi-Fi)

NOTE

• It can operate according to the Codec supported by TV.

• This function is supported only when the HDMI Cable or

Wi-Fi is connected.

• The message displayed may differ with the TV model.

• Ensure that your TV and Soundbar are connected to the

same wireless router/frequency.

• This function is available in some Samsung TVs and

some Soundbar models.

Using the Spacefit Sound

Provides optimized sound quality by analyzing the listening

spaces.

05 USING A WIRELESS

CONNECTION

Connecting via Bluetooth

OR

OR

SOUNDBAR

SOU

ND

MOD

E

WOOFE

R

+

_

CH LE

VEL

TONE

CONTR

OL

Top of the Soundbar

5 sec

Red → Green →

Blue Blinks

Pairing

Connection is complete

Cyan Blinks X3

“Ready to connect via Bluetooth.”

NOTE

• If asked for a PIN code when connecting a Bluetooth

device, enter <

0000

>.

Connecting via Wi-Fi (Wireless

Network)

• To connect a Soundbar to a mobile device via a wireless

network (Wi-Fi), the

SmartThings

app is required.

1.

Connect your mobile device (smartphone, tablet, etc.) to

the Wi-Fi network the TV is connected to.

2.

Install and launch the

SmartThings

app on your mobile

device (smartphone, tablet, etc.).

3.

Follow the instructions in the app screen on the mobile

device to connect the Soundbar to your Wi-Fi network.

06 TROUBLESHOOTING

Before seeking assistance, check the following.

Soundbar does not turn on.

• Check whether the power cord of the Soundbar is

correctly inserted into the outlet.

If the subwoofer does not connect automatically

1.

Turn off the Soundbar main.

2.

Press and hold

ID SET

on the rear of the subwoofer for

at least 5 seconds.

Rear of Subwoofer

"Blinking blue fast"

5 sec

3.

Press the

Up

button on the remote control for

5 seconds.

5 sec

LED indicator

Red → Green →

Blue Blinks

4.

Check if the LINK LED is solid blue (connection

complete).

• The LINK LED indicator stops blinking and glows

a solid blue when a connection is established

between the Soundbar and the Wireless Subwoofer.

Soundbar works erratically.

• After removing the power cord, insert it again.

• Try again after initialising the product.

• If there is no signal, the Soundbar automatically turns

off after a certain period of time. Turn on the power.

If the remote control does not work.

• Point the remote directly at the soundbar.

• Recharge the remote control.

The Soundbar indicator turns solid red.

• The microphone is turned off.

Turn on the microphone.

Red On

Mic Off

Mic On

Red Off

Sound is not output from the soundbar.

• The volume of the Soundbar is too low or muted.

Adjust the volume.

•

When any external device (STB, Bluetooth device,

mobile device, etc.) is connected, adjust the volume of

the external device.

• For sound output of the TV, select Soundbar.

(Samsung TV: Home (

) → Menu → Settings ( ) →

All Settings (

) → Sound → Sound Output → Select

Soundbar)

• Remove the cable from the Soundbar and then

reconnect it.

Sound is not output from the subwoofer.

• Check whether the LED on the rear of the Subwoofer

lights in blue. Reconnect it when the blue LED blinks

or the red LED lights.

If the TV is not connected via HDMI (ARC)

• Check whether the HDMI cable is correctly connected

to the ARC terminal.

• Connection may not be possible due to the connected

external device (set-top box, game console, etc.).

Directly connect the Soundbar.

• HDMI-CEC may not be activated on the TV. Turn on

the CEC on the TV menu. (Samsung TV: Home ( )

→ Menu → Settings ( ) → All Settings ( ) →

Connection → External Device Manager → Anynet+

(HDMI-CEC) ON)

Soundbar will not connect via Bluetooth.

• When connecting a new device, switch to “BT PAIRING”

for connection. (Press the

PAIR

button on the remote

control or press the

(Mic On/Off)

button on the

body for at least 5 seconds.)

• Reconnect it after removing the Bluetooth speaker list

on the device to connect. (Samsung TV: Home (

) →

Menu → Settings ( ) → All Settings ( ) → Sound →

Sound Output → Bluetooth Speaker List)

Sound drops out when connected via Bluetooth.

• Some devices can cause radio interference if they are

located too close to the Soundbar. e. g. microwaves,

wireless routers, etc.

• If your device that is connected via Bluetooth moves

too far away from the soundbar, it may cause the

sound to drop out. Move the device closer to the

soundbar.

• If a part of your body is in contact with the Bluetooth

transceiver or the product is installed on metal

furniture, the sound may drop out. Check the

installation environment and conditions for use.

Soundbar will not connect to Wi-Fi.

• Make sure the wireless router is turned on and then

reconnect the wireless router after rebooting.

• The soundbar will not connect if the wireless signal

is too weak. Try moving the router closer to the

soundbar, or eliminating any obstacles that are

between the soundbar and the router, if possible.

The soundbar does not turn on automatically with the TV.

• When you turn off the Soundbar while watching TV,

power synchronization with the TV is disabled. First

turn off the TV.

07 LICENCE

Dolby, Dolby Atmos, and the double-D symbol are

registered trademarks of Dolby Laboratories Licensing

Corporation. Manufactured under license from Dolby

Laboratories. Confidential unpublished works.

Copyright © 2012-2021 Dolby Laboratories. All rights

reserved.

For DTS patents, see http://patents.dts.com.

Manufactured under license from DTS, Inc. (for

companies headquartered in the U.S./Japan/ Taiwan) or

under license from DTS Licensing Limited (for all other

companies). DTS, Digital Surround, Virtual:X, and the DTS

logo are registered trademarks or trademarks of DTS, Inc.

in the United States and other countries. © 2021 DTS, Inc.

ALL RIGHTS RESERVED.

The terms HDMI and HDMI High-Definition Multimedia

Interface, and the HDMI Logo are trademarks or registered

trademarks of HDMI Licensing Administrator, Inc. in the

United States and other countries.

• Use your phone, tablet or computer as a remote

control for Spotify. Go to spotify.com/connect to learn

how

• The Spotify Software is subject to third party licenses

found here: https://www.spotify.com/connect/third-

party-licenses.

• Apple, Airplay, iPhone, iPad, and Mac are trademarks

of Apple Inc., registered in the U.S. and other

countries.

• Use of the Works with Apple badge means that an

accessory has been designed to work specifically with

the technology identified in the badge and has been

certified by the developer to meet Apple performance

standards.

[ENERGY STAR]

ENERGY STAR qualified model only

•

Your Samsung product is ENERGY STAR qualified in

its factory default setting. Change to certain features,

settings and functionality in this product can change

the power consumption, possibly beyond the limits

required for ENERGY STAR qualification.

• Environmental Protection Agency and Department

of Energy. ENERGY STAR is a joint program of the

Government agencies, designed to promote energy

efficient products and practices.

Refer to www.energystar.gov for more information of the

ENERGY STAR Program.

ENERGY STAR qualified model only

(Applicable to Thin Client models only)

As an ENERGY STAR® Partner, SAMSUNG has determined

that this product meets the ENERGY STAR® guidelines

for energy efficiency.

• The ENERGY STAR Program has been to reduced

greenhouse gas emissions and save energy through

voluntary labeling.

• Power management setting of this product have been

enabled by default, and have various timing setting

from 1 minutes to 5 hours.

• The product can wake with a button press on the

chassis from sleep mode.

ENERGY STAR qualified model only (The other models)

• As an ENERGY STAR Partner, Samsung has determined

that this product or product models meets the

ENERGY STAR guideline for energy efficiency.

To send inquiries and requests for questions regarding

open sources, contact Samsung Open Source

(http://opensource.samsung.com)

08 IMPORTANT NOTES

ABOUT SERVICE

• Figures and illustrations in this User Manual are

provided for reference only and may differ from actual

product appearance.

• An administration fee may be charged if either

(a) an engineer is called out at your request and there

is no defect with the product (i.e. where the user

manual has not been read).

(b) you bring the unit to a repair centre and there is no

defect with the product (i.e. where the user manual

has not been read).

• You will be informed of the administration fee amount

before a technician visits.

09 SPECIFICATIONS AND

GUIDE

Model Name

HW-S800B / HW-S801B

Weight

1.4 kg

Dimensions (W x H x D)

1160.0 x 38.0 x 39.9 mm

Operating Temperature

Range

+5°C to +35°C

Operating Humidity Range

10 % ~ 75 %

AMPLIFIER

Rated Output power

(20 W x 2) + (10 W x 2) + (20 W x 2) + (10 W x 1) + (10 W x 2)

Supported play formats

Dolby 5.1ch / Dolby Digital Plus /

Dolby ATMOS (Dolby Digital Plus) / DTS 5.1ch / LPCM 2ch

WIRELESS DEVICE OUTPUT POWER

Wi-Fi max transmitter power

100mW at 2.4GHz – 2.4835GHz, 200mW at 5.15GHz

– 5.25GHz, 100mW at 5.25GHz – 5.35GHz & 5.47GHz –

5.725GHz

WIRELESS DEVICE OUTPUT POWER

BT max transmitter power

100mW at 2.4GHz – 2.4835GHz

WIRELESS DEVICE OUTPUT POWER

SRD max transmitter power

25mW at 5.775GHz – 5.875GHz

Subwoofer Name

HW-S800B : PS-WB85D

HW-S801B : PS-WB86D

Weight

6.4 kg

Dimensions (W x H x D)

238.0 x 240.8 x 238.0 mm

AMPLIFIER

Rated Output power

200 W

WIRELESS DEVICE OUTPUT POWER

SRD max transmitter power

25mW at 5.775GHz – 5.875GHz

NOTE

• Samsung Electronics Co., Ltd reserves the right to

change the specifications without notice.

•

Weight and dimensions are approximate.

Precaution : The Soundbar will restart automatically if you

turn on/turn off Wi-Fi.

Overall Standby Power Consumption (W)

5.1 W

To deactivate Wi-Fi connection:

Press and hold the

CH LEVEL

button on the remote

control of the Soundbar for more than 30 seconds to turn

on or off the Wi-Fi connection.

To deactivate Bluetooth connection:

Press and hold the

TONE CONTROL

button on the remote

control of the Soundbar for more than 30 seconds to turn

on or off the Bluetooth connection.

• Hereby, Samsung declares that this radio equipment

is in compliance with Directive 2014/53/EU and the

relevant UK statutory requirements.

The full text of the declaration of conformity is available

at the following internet address:

http://www.samsung.com go to Support and enter the

model name.

This equipment may be operated in all EU countries and

in the UK.

The 5GHz WLAN(Wi-Fi or SRD) function of this

equipment may only be operated indoors.

[Correct disposal of batteries in this

product]

(Applicable in countries with separate collection

systems)

This marking on the battery, manual or packaging

indicates that the batteries in this product should not

be disposed of with other household waste at the end of

their working life. Where marked, the chemical symbols

Hg, Cd or Pb indicate that the battery contains mercury,

cadmium or lead above the reference levels in EC

Directive 2006/66.

If batteries are not properly disposed of, these

substances can cause harm to human health or the

environment.

To protect natural resources and to promote material

reuse, please separate batteries from other types of

waste and recycle them through your local, free battery

return system.

Removing the battery

• To remove the battery, contact an authorised service

centre.

To obtain battery removal instructions, please visit

www.samsung.com/global/ecodesign_energy.

• For your safety, you must not attempt to remove the

battery.

If the battery is not properly removed, it may lead to

damage to the battery and device, cause personal

injury, and/or result in the device being unsafe.

Correct Disposal of This Product

(Waste Electrical & Electronic Equipment)

(Applicable in countries with separate collection

systems)

This marking on the product, accessories or literature

indicates that the product and its electronic accessories

(e.g. charger, headset, USB cable) should not be

disposed of with other household waste at the end

of their working life. To prevent possible harm to the

environment or human health from uncontrolled waste

disposal, please separate these items from other types

of waste and recycle them responsibly to promote the

sustainable reuse of material resources.

Household users should contact either the retailer where

they purchased this product, or their local government

office, for details of where and how they can take these

items for environmentally safe recycling.

Business users should contact their supplier and check

the terms and conditions of the purchase contract. This

product and its electronic accessories should not be

mixed with other commercial wastes for disposal.

For information on Samsung’s environmental

commitments and product specific regulatory

obligations e.g. REACH, WEEE, Batteries, visit:

www.samsung.com/uk/aboutsamsung/sustainability/

environment/our-commitment/data/

COMMISSION REGULATION (EU) 2019/1782

Ecodesign requirements for external power supplies :

www.samsung.com/global/ecodesign_component