Samsung Galaxy S5 Neo - User Manual

Basics 6 • Your device has been tested in a controlled environment and certified to be water- and dust-resistant in specific situations (meets requirements of classification IP67 as described by the international standard IEC 60529 - Degrees of Protection provided by Enclosures [IP Code]; test condi...

Basics 7 Package contents Check the product box for the following items: • Device • Battery • Quick start guide • The items supplied with the device and any available accessories may vary depending on the region or service provider. • The supplied items are designed only for this device and may not ...

Basics 9 • Do not cover the antenna area with your hands or other objects. This may cause connectivity problems or drain the battery. • Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction. Keys Key Function Power • Press and hol...

Basics 10 Battery Installing the battery 1 Remove the back cover. Be careful not to damage your fingernails when you remove the back cover. Do not bend or twist the back cover excessively. Doing so may damage the cover. 2 Insert the battery with the battery’s gold-coloured contacts properly aligned ...

Basics 11 3 Replace the back cover. 2 Align Press 1 Ensure that the the back cover is closed tightly to prevent water and dust from entering the device. Open or loose back cover may allow water and dust to enter the device and cause damage. Use only Samsung-approved back covers and accessories with ...

Basics 12 Charging the battery Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device. 1 Connect the USB cabl...

Basics 13 3 After fully charging, disconnect the device from the charger. First unplug the charger from the device, and then unplug it from the electric socket. Do not remove the battery before removing the charger. This may damage the device. To save energy, unplug the charger when not in use. The ...

Basics 15 Ultra power saving mode Use this mode to extend the device’s battery power. In ultra power saving mode, the device performs the following: • Displays colours on the screen as grey tones. • Restricts the available apps to essential and selected apps only. • Deactivates the mobile data conne...

Basics 17 Memory card Installing a memory card Your device accepts memory cards with maximum capacities of 128 GB. Depending on the memory card manufacturer and type, some memory cards may not be compatible with your device. • Some memory cards may not be fully compatible with the device. Using an i...

Basics 18 Removing the memory card Before removing the memory card, first unmount it for safe removal.On the Home screen, tap Apps → Settings → Storage → SD card → Unmount . 1 Remove the back cover and battery. 2 Pull out the memory card. 3 Replace the battery and back cover. Do not remove the memor...

Basics 19 Touchscreen • Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction. • To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips. •...

Basics 20 Dragging To move an item, tap and hold it and drag it to the target position. Double-tapping Double-tap on a webpage or image to zoom in. Double-tap again to return.

Basics 23 Home screen options On the Home screen, tap and hold an empty area, or pinch your fingers together to access the available options. Customise the Home screen by adding, deleting, or rearranging Home screen panels. You can also set the Home screen wallpaper, add widgets to the Home screen, ...

Basics 25 Moving and removing an item Tap and hold an item on the Home screen, and then drag it to a new location.To move the item to another panel, drag it to the side of the screen.You can also move frequently used apps to the shortcuts area at the bottom of the Home screen.To remove an item, tap ...

Basics 26 Managing panels On the Home screen, tap and hold an empty area to add, move, or remove a panel.To add a panel, swipe to the left, and then tap .To move a panel, tap and hold a panel preview, and then drag it to a new location.To remove a panel, tap and hold a panel preview, and then drag i...

Basics 27 Creating folders This feature may not be available depending on the region or service provider. 1 On the Apps screen, tap EDIT . 2 Tap and hold an app, and then drag it over another app. 3 Drop the app when a folder frame appears around the apps.A new folder containing the selected apps wi...

Basics 28 Indicator icons Indicator icons appear on the status bar at the top of the screen. The icons listed in the table below are most common. The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen. Icon Meaning No sign...

Basics 29 Lock screen Pressing the Power key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period.To unlock the screen, press the Power key or the Home key and swipe in any direction. You can change the way that you lo...

Basics 30 Notification panel Using the notification panel When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details.To open the notification panel, drag the...

Basics 31 Using quick setting buttons Tap quick setting buttons to activate some features. Swipe to the left or right on the buttons area to view more buttons. To view more detailed settings, tap and hold a button.To rearrange buttons, tap → EDIT , tap and hold a button, and then drag it to another ...

Basics 32 Connecting to other devices 1 Open the notification panel and tap Quick Connect . If you are using this feature for the first time, select a visibility option and tap START . When the panel opens, the Wi-Fi feature is activated automatically and the device searches for nearby devices. If y...

Basics 33 Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create memos, and more. Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages. Break to the next line. Delete a ...

Basics 34 Additional keyboard functions Tap and hold to use various functions. Other icons may appear instead of the icon depending on the last function that was used. • : Enter text by voice. Open the keyboard. Start or pause entering text by voice. • : Add an item from the clipboard. • : Enter emo...

Basics 35 Opening apps On the Home screen or the Apps screen, select an app icon to open it.To open an app from the list of recently used apps, tap and select a recent app window. Closing an app Tap and drag a recent app window to the left or right to close it. To close all running apps, tap CLOSE A...

Basics 36 Split screen view 1 Tap to open the list of recently used apps. 2 Swipe upwards or downwards and tap on a recent app window.The selected app will launch in the upper window. 3 Select another app to launch. You can also launch the split screen view by tapping and holding .

Basics 37 Using additional options When using apps in the split screen view, select an app window and tap the circle between the app windows to access the following options: • : Switch locations between app windows. • : Drag and drop text or copied images from one window to another. Tap and hold an ...

Basics 38 • : Maximise the window. • : Close the app. Adjusting the window size Drag the circle between the app windows up or down to adjust the size of the windows. Device and data management Transferring data from your previous device You can transfer data from a previous device to your new device...

Basics 39 Transferring data from a mobile device Transfer data from your previous device to your new device.Download and install Smart Switch from Galaxy Apps or Play Store . Launch Smart Switch and follow the on-screen instructions to transfer data from your previous device. Transferring data from ...

Basics 40 Using the device as a removable disk for data transfer Move audio, video, image, or other types of files from the device to the computer, or vice versa. Do not disconnect the USB cable from the device when you are transferring files. Doing so may cause data loss or device damage. The devic...

Basics 41 Updating with Smart Switch Connect the device to a computer and update the device to the latest software. 1 On the computer, visit www.samsung.com/smartswitch to download and install Smart Switch. 2 On the computer, launch Smart Switch. 3 Connect the device to the computer using a USB cabl...

Basics 42 Performing a data reset Delete all settings and data on the device. Before performing a factory data reset, ensure you back up all important data stored on the device. Refer to Backing up and restoring data for more information.On the Apps screen, tap Settings → Backup and reset → Factory ...

43 Applications Installing or uninstalling apps Galaxy Apps Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices.Tap Galaxy Apps on the Apps screen. This app may not be available depending on the region or service provider. Installing apps Browse apps by ...

Applications 44 Managing apps Uninstalling or disabling apps On the Apps screen, tap EDIT . The icon appears on the apps that you can disable or uninstall. Select an app and tap DISABLE or OK . Alternatively, on the Apps screen, tap Settings → Applications → Application manager , select an app, and ...

Applications 45 3 Tap to make a voice call, or tap to make a video call. Add the number to the contacts list. Preview the phone number. Hide the keypad. Delete a preceding character. Access additional options. Making calls from the locked screen On the locked screen, drag outside the large circle. M...

Applications 46 Receiving calls Answering a call When a call comes in, drag outside the large circle. Rejecting a call When a call comes in, drag outside the large circle.To send a message when rejecting an incoming call, drag the reject message bar upwards.To create various rejection messages, open...

Applications 47 • Internet : Browse webpages. • Contacts : Open the contacts list. • S Planner : Open the calendar. • Memo : Create a memo. • : End the current call. During a video call Tap the screen to use the following options: • : Switch between the front and rear cameras. • : End the current ca...

Applications 48 To add a phone number to the contacts list from the keypad, open the Apps screen and tap Phone . If the keypad does not appear on the screen, tap to open the keypad. Enter the number and tap Add to Contacts . To add a phone number to the contacts list from received calls or messages,...

Applications 49 Messages Introduction Send and view messages by conversation. Sending messages You may incur additional charges for sending messages when you are roaming. 1 Tap Messages on the Apps screen. 2 Tap . 3 Add recipients and enter a message. Enter a message. Select contacts from the contac...

Applications 50 Viewing messages Messages are grouped into message threads by contact. You may incur additional charges for receiving messages when you are roaming. 1 Tap Messages on the Apps screen. 2 On the messages list, select a contact. 3 View your conversation. Internet Browse the Internet to ...

Applications 51 Email Setting up email accounts Set up an email account when opening Email for the first time. 1 Tap Email on the Apps screen. 2 Enter the email address and password, and then tap SIGN IN . To manually register a company email account, tap MANUAL SETUP . 3 Follow the on-screen instru...

Applications 52 Camera Introduction Take photos and record videos using various modes and settings. Basic shooting You can take photos or record videos. View your photos and videos in Gallery . Tap Camera on the Apps screen. Camera etiquette • Do not take photos or record videos of other people with...

Applications 54 Auto mode Auto mode allows the camera to evaluate the surroundings and determine the ideal mode for the photo.On the preview screen, tap MODE → Auto . Pro mode Take photos while manually adjusting various shooting options, such as exposure value and ISO value.On the preview screen, t...

Applications 55 Selfie Take self-portraits with the front camera. 1 On the preview screen, tap to switch to the front camera for self-portraits. 2 Tap MODE → Selfie . 3 Face the front camera lens. 4 When the device detects your face, tap the sensor on the back of the device to take a photo of yourse...

Applications 56 Wide selfie Take a wide self-portrait to include more people in the photo and avoid leaving people out. 1 On the preview screen, tap to switch to the front camera for self-portraits. 2 Tap MODE → Wide selfie . 3 Face the front camera lens. 4 When the device detects your face, tap the...

Applications 57 Continuous shot Take a series of photos of moving subjects.On the preview screen, tap MODE → Continuous shot . Tap and hold to take several photos continuously. HDR (Rich tone) Take photos with rich colours and reproduce details even in bright and dark areas.On the preview screen, ta...

Applications 58 Camera settings Quick settings On the preview screen, use the following quick settings. The available options may vary depending on the shooting mode and which camera is being used. • : Select a filter effect to use when taking photos or recording videos. • : Select the length of the...

Applications 59 • Voice control : Set the device to take photos or record videos with voice commands. You can say “Smile”, “Cheese”, “Capture”, or “Shoot” to take a photo. To record a video, say “Record video.” • Storage location : Select the memory location for storage. • Volume keys function : Set...

Applications 60 Deleting images or videos Deleting an image or a video Select an image or a video and tap Delete at the bottom of the screen. Deleting multiple images and videos 1 On the Gallery main screen, tap and hold an image or a video to delete. 2 Tick the images or videos to delete. 3 Tap DEL...

Applications 61 Using the quick optimisation feature On the Apps screen, tap Smart Manager → CLEAN ALL . The quick optimisation feature improves device performance through the following actions. • Identifying apps that use excessive battery power and clearing some memory. • Deleting unnecessary file...

Applications 62 S Planner Introduction Manage your schedule by entering upcoming events or tasks in your planner. Creating events 1 Tap S Planner on the Apps screen. 2 Tap or double-tap a date.If the date already has saved events or tasks in it, tap the date and tap . 3 Enter event details. Select a...

Applications 63 Creating tasks 1 Tap S Planner on the Apps screen. 2 Tap → Tasks . 3 Enter task details and tap TODAY or TOMORROW to set a due date. To add more details, tap . 4 Tap SAVE to save the task. Syncing events and tasks with your accounts On the Apps screen, tap Settings → Accounts , selec...

Applications 64 Using S Health You can view the key information from S Health menus and trackers to monitor your wellness and fitness.Tap S Health on the Apps screen. Trackers Goals and programmes • TRACKERS : Monitor your activities, food intake, and body measurements. • GOALS : Set your daily fitn...

Applications 65 Additional information • S Health is intended for fitness and wellness purposes only and is not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease. • The available functions, features and addable applicati...

Applications 66 S Voice Introduction Perform various tasks simply by speaking. Setting a wake-up command You can launch S Voice using your own wake-up command. When launching S Voice for the first time, tap START and set your own wake-up command. To change the wake-up command, open the Apps screen a...

Applications 68 Music Listen to music sorted by category and customise playback settings.Tap Music on the Apps screen. Select a category, and then select a song to play.Tap the album image at the bottom of the screen to open the music player screen. Change the repeat mode. Skip to the next song. Tap...

Applications 69 Video Watch videos stored in the device and customise playback settings.Tap Video on the Apps screen. Select a video to play. Change screen ratio. Rewind or fast-forward by dragging the bar. Skip to the previous video. Tap and hold to rewind. Skip to the next video. Tap and hold to f...

Applications 70 Voice Recorder Introduction Use different recording modes for various situations. The device can convert your voice to text. Recording voice memos 1 On the Apps screen, tap Tools → Voice Recorder . 2 Tap to start recording. Speak into the microphone.Tap to pause recording.While recor...

Applications 71 Changing the recording mode Select a mode from the top of the voice recorder screen. • STANDARD : This is the normal recording mode. • VOICE MEMO : The device records your voice and simultaneously converts it to on-screen text. For best results, keep the device near your mouth and sp...

Applications 72 Memo Create memos and organise them by category.On the Apps screen, tap Tools → Memo . Composing memos Tap on the memos list and enter a memo. While composing a memo, use the following options: • Category : Create or set a category. • Tasks : Add tick boxes at the beginning of each r...

Applications 73 Clock Introduction Set alarms, check the current time in many cities around the world, time an event, or set a specific duration. Alarm On the Apps screen, tap Clock → Alarm . Setting alarms Set an alarm time and tap SAVE . To open the keypad to enter an alarm time, tap the time inpu...

Applications 74 Stopwatch 1 On the Apps screen, tap Clock → Stopwatch . 2 Tap START to time an event. To record lap times while timing an event, tap LAP . 3 Tap STOP to stop timing. To restart the timing, tap RESUME . To clear lap times, tap RESET . Timer 1 On the Apps screen, tap Clock → Timer . 2 ...

Applications 75 Radio Listening to the FM radio Tap Radio on the Apps screen. Before you use this app, you must connect a headset, which serves as the radio antenna. The FM radio scans and saves available stations automatically when running for the first time. Tap to turn on the FM radio. Select the...

Applications 77 Drive Store your content on the cloud, access it from anywhere, and share it with others. YouTube Watch or create videos and share them with others. Photos Search for, manage, and edit all your photos and videos from various sources in one place. Hangouts Chat with your friends indiv...

78 Settings Introduction Customise settings for functions and apps. You can make your device more personalised by configuring various setting options.On the Apps screen, tap Settings . To search for settings by entering keywords, tap SEARCH . To edit the list of frequently used settings, tap EDIT . ...

Settings 79 Wi-Fi Direct Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point. 1 On the Settings screen, tap Wi-Fi , and then tap the switch to activate it. 2 Tap Wi-Fi Direct . The detected devices are listed.If the device you want to connect to is not in the...

Settings 80 Bluetooth Introduction Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices. • Samsung is not responsible for the loss, interception, or misuse of data sent or received via Bluetooth. • Always ensure that you share and receive data with devices that are trus...

Settings 82 Mobile hotspot and tethering Use the device as a mobile hotspot to share the device’s mobile data connection with other devices when the network connection is not available. Connections can be made via Wi-Fi, USB, or Bluetooth.On the Settings screen, tap Mobile hotspot and tethering . Yo...

Settings 83 Data usage Keep track of your data usage amount and customise the settings for the limitation.On the Settings screen, tap Data usage . • Mobile data : Set the device to use data connections on any mobile network. • Set mobile data limit : Set a limit for mobile data usage. To change the ...

Settings 84 NFC and payment Introduction Your device allows you to read near field communication (NFC) tags that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps. The device contains a ...

Settings 85 Making payments with the NFC feature Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider. 1 On the Settings screen, tap NFC and payment , and then tap t...

Settings 86 More connection settings Options Customise settings to control other features.On the Settings screen, tap More connection settings . • Printing : Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files. Ref...

Settings 87 Printing content While viewing content, such as images or documents, tap Share → Print → → All printers , and then select a printer. MirrorLink Connect your device to a vehicle to control your device’s MirrorLink apps on the vehicle’s head unit monitor.On the Settings screen, tap More co...

Settings 88 Download booster Set the device to download files larger than 30 MB, faster via Wi-Fi and mobile networks simultaneously. A stronger Wi-Fi signal will provide a faster download speed.On the Settings screen, tap More connection settings → Download booster . • This feature may not be suppo...

Settings 89 Sounds and vibrations Change settings for various sounds on the device.On the Settings screen, tap Sounds and vibrations . • Sound mode : Set the device to use sound mode or silent mode. • Volume : Adjust the volume level for call ringtones, music and videos, system sounds, and notificat...

Settings 90 Advanced features Activate useful features and change the settings that control them.On the Settings screen, tap Advanced features . Excessive shaking or impact to the device may cause unintended input for some features. • Direct call : Set the device to make a voice call by picking up a...

Settings 91 Lock screen and security Change the settings for securing the device and the SIM or USIM card.On the Settings screen, tap Lock screen and security . The available options may vary depending on the screen lock method selected. • Screen lock type : Change the screen lock method. • Info and...

Settings 92 Send SOS messages In an emergency situation, quickly press the Power key three times. The device sends messages to your primary contacts. The messages include your location information. 1 On the Settings screen, tap Privacy and safety → Send SOS messages , and then tap the switch to acti...

Settings 93 Returning to standard mode Swipe to the left on the Home screen and tap Settings → Easy mode → Standard mode → DONE . Managing shortcuts To add a shortcut to an app to the Home screen, swipe to the left, tap , and then select an app.To add a shortcut to a contact on the Home screen, swip...

Settings 94 Accounts Add your Samsung and Google accounts, or other accounts, to sync with. Adding accounts Some apps used on your device require a registered account. Create accounts to have the best experience with your device. 1 On the Settings screen, tap Accounts → Add account . 2 Select an acc...

Settings 95 Backup and reset Change the settings for managing settings and data.On the Settings screen, tap Backup and reset . • Back up my data : Back up your personal information and app data to the Samsung server. You can also set the device to automatically back up data. • Restore : Restore prev...

Settings 96 Battery View battery power information and change power saving options.On the Settings screen, tap Battery . The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions. • BATTERY USAG...

Settings 97 Date and time Access and alter the following settings to control how the device displays the time and date.On the Settings screen, tap Date and time . If the battery remains fully discharged or removed from the device, the time and date is reset. • Automatic date and time : Automatically...

98 Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: • Password: When the devic...

Appendix 99 The touchscreen responds slowly or improperly • If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly. • If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with s...

Appendix 100 Calls are not connected • Ensure that you have accessed the right cellular network. • Ensure that you have not set call barring for the phone number you are dialling. • Ensure that you have not set call barring for the incoming phone number. Others cannot hear you speaking on a call • E...

Appendix 101 The battery does not charge properly (For Samsung-approved chargers) • Ensure that the charger is connected properly. • If the battery terminals are dirty, the battery may not charge properly or the device may turn off. Wipe both gold-coloured contacts and try charging the battery again...

Appendix 102 Photo quality is poorer than the preview • The quality of your photos may vary, depending on the surroundings and the photography techniques you use. • If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus. Error messages appear when...

Appendix 103 A connection is not established when you connect the device to a computer • Ensure that the USB cable you are using is compatible with your device. • Ensure that you have the proper driver installed and updated on your computer. • If you are a Windows XP user, ensure that you have Windo...

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