Panasonic AZ60 - Troubleshooting Guide
Panasonic AZ60 – Troubleshooting Guide, read for free online in PDF format. We hope this helps you resolve any issues you may have. If you have further questions, please contact us through the contact form.
Table of Contents:
- Page 2 – Using the app settings try to enable “auto power off” fu; Earbuds do not charge reliably:; Update with the latest firmware.; Poor call quality during phone calls:
- Page 3 – Earbuds do not stay in place:; to have secure fit in your ear.
- Page 4 – Case does not charge:; Unplug the USB charging cord and plug it in again.; How to clean the earphones:
- Page 6 – When the earpieces are very dirty; warm water is effective.
Troubleshooting for EAH-AZ60 (Black -K, Silver -S, Rose Gold
–
N colors)
1)
Not satisfied with the volume capacity: (Low volume)
•
If foreign materials (such as earwax) build up in the earpiece, there may be no sound or
the volume may seem lower than usual.
Make sure there is no earwax, foreign matter, etc., attached to the earpieces of the
earphones. Remove the earpieces from the main unit (earphones) and clean them
regularly.
•
Increase earphone volume by tapping the touch sensor.
•
Increase the volume on the Bluetooth ® device.
•
Some of the Android devices volume cannot be changed, so use the earphone for
volume control
•
For iPhone user
–
select settings
–
under Sound & Haptics
–
select “Headphone safety”
-
please enable "
Reduce Loud Sounds
"
•
Confirm that earbuds are properly inserted into your ears and are fitting properly.
"
Technics
" logo should be horizontal as per the image below.
2)
Earbuds do not connect, or connection strength is poor:
•
Switch the Bluetooth setting OFF and ON of the Bluetooth device.
•
Completely power off the Bluetooth device and after 1 minute power it back on.
•
Confirm that the earphones are fully charged.
•
Try to keep your Bluetooth device close to your earphones
•
Intermittent audio, or no audio may occur when using the earphones in an
environment with a congested Wi-Fi signal, close to other wireless audio devices
using Wi-Fi, microwaves, phones.
•
Confirm there are no obstacles between the earphones and the Bluetooth® device.
3)
One earbud loses charge faster than other earbud:
•
During a voice call (phone call or teams/zoom meeting) only one earphone mic is being
used; therefore, the battery percentage of that earphone drains faster than the other.
•
There may be some difference between left and right due to signal and usage
conditions.
•
Update with the latest firmware.
Newer firmware may improve the performance.
"Loading the manual" means you need to wait until the file loads and becomes available for online reading. Some manuals are very large, and the time they take to appear depends on your internet speed.
Summary
• Using the app settings try to enable “auto power off” fu nction. (Please note that this will disable earphones searching function.) • Make sure that each earbud is seated properly in the charging case. Cyan LED on the charging case will blink slowly 4 times. 4) Earbuds do not charge reliably: • Ma...
• The earphones detect your voice with voice activity detection microphones to enable the other party to hear it. Your voice cannot be detected if the earpieces are not fitted snugly into your ears. Replace with earpieces that fit snugly into your ears. Confirm that the earphones are seated/fitted u...
• For more information how to wear - Open the Technics Audio Connect app and under settings select "Hint for use" and select "To get the right fit" 8) Case does not charge: ➔ The charging cradle LED does not light or blink even when you open the charging cradle lid. • There is no cha...
